How to Access Healthgram

You can search for health care providers at:

• The Healthgram member portal at www.Healthgram.com • The Cigna PPO webpage at www.cigna.com/hcpdirectory • You can contact Healthgram Connect at 1-888-904-9081

The medical coverage offered to Plateau Excavation employees and their families is administered by Healthgram. You have three plans to choose from for the 2022 plan year (pages 6-8 of this guide).

All three plans use the extensive Cigna PPO Network. Each plan offers a national network and the freedom of seeking care from both contracted (In Network) and non-contracted (Out of Network) physicians or facilities. The best

way to maximize your medical benefits is to seek care from an In Network physician or facility.

Healthgram Connect

With the Healthgram Connect advocacy service, you have access to a team of experts available to help employees navigate the healthcare system, maximize their benefits and avoid the burden of unnecessary healthcare costs.

These healthcare advisors work to:

• Resolve employee questions • Proactively identify emerging and current health issues • Educate on employee benefits and options for a treatment or service • Provide advice regarding prior authorization requirements for tentatively scheduled services • Act as a liaison between providers • Determine deductibles or other out-of-pocket/coinsurance requirements • Research claim receipts and/or payment status information • Continuously find ways to save both employee and employer money • Help with replacement of a lost or stolen ID card • Assist with any other issues concerning healthcare insurance

Members:

• Always take your Health Insurance ID Card with you to appointments and show it to the provider’s office upon arrival. • To view a digital copy of your ID card, log into your Member Portal at members.healthgram.com and click on the

“ID Card” link on your dashboard. • If you need to manually submit a claim to Healthgram for reimbursement, log in to your Member Portal and download the Claim Form within the “Documents” section.