Customer-Focused Infusion Center in Orange

WRITTEN BY: SHAILEEN KELLY LANDSBERG

For those receiving IV therapy, there is a new choice of infusion centers here in Orange! IVX Health, located at 263 Boston Post Road, Suite 7, opened in February and its comprehensive services are well-suited to meet the needs of the discerning client.

IVX Health in Orange is one of the newest locations of the Tennesseebased company, which was founded in 2018 and now has over 75 sites in 20 states. Their emphasis on redefining and elevating customer experience is clear from their website, which states “IVX Health redefines the care experience with unique amenities such as guaranteed private suites, weekend appointments, and more.”

“We are very customer-focused,” shared Melissa Rodhe, Regional Operations Director for IVX Health. “And our amenities help each client feel comfortable during their treatment.”

Infusion Suites

There are a few different styles of private suites. Each one includes large screen televisions and lounge chairs, and the “family rooms” also have couches for companions or children of the patient. The “office suites” have desks for those who need to work, do schoolwork, or surf the web on their laptop during their infusion.

Rodhe described some of the other amenities found at IVX Health, “There is no waiting room; the patient is greeted at the front desk and brought right to their treatment room. We have a coffee bar with snacks and drinks, and if the client wants something to eat or drink during their infusion, the nurse can bring it to the room. Since we are customer-focused, we have even gone to the local ice cream shop for a patient.”

Treatments Offered

A large variety of infusion and injection medications for a number of chronic medical conditions are given at IVX Health. Rodhe shared “We have a lot of MS (Multiple Sclerosis) patients who choose to come to us for their infusions of meds like Ocrevus, but we also see patients with other chronic illnesses such as Crohn’s Disease, Psoriasis, Rheumatoid Arthritis, and more.” A listing can be found on the company’s website.

People of almost all ages can receive their infusion therapy at IVX Health, beginning at 6 years old, all the way through adulthood. Staffing consists of RNs and a Nurse Practitioner, and all are trained in basic life support, as well as advanced cardiac life support. Each staff member has no more than three patients at any given time.

For those interested in receiving their infusion or injection therapy at IVX Health, Rodhe explained that “the patient’s doctor should make a referral using the provider order forms found on our company website. We take all major medical insurances, take care of all prior authorizations, can help set up assistance for co-pays, and help connect clients with foundations. We are huge on communication, and I reach out directly to the patient within 24 hours of a referral. A nurse educator will also speak with them about the infusion.”

Ideal Location

“The company is smart with the way locations are chosen,” shared Rodhe, “We assess where people live and work, and choose a spot where it is convenient for them without being too close to a major medical center. One of our senior vice presidents is actually a patient and knows what clients want and makes sure the center is on the first floor of a building with easy parking and accessibility.”

Rodhe explained that the Town of Orange is in a perfect geographic setting, and the location on the Boston Post Road is easy for patients to get to and meets all the criteria for the company’s values. Rodhe emphasized that the culture of the company is invested in the patient experience and outcomes, and that senior leadership is willing to pitch in to ensure the success of each center and its patients. In fact, when the cleaning service that had been hired prior to the opening of the Orange branch did not show up, the clinical staff, management, and CEO Doug Ghertner all pulled up their sleeves to do the work to prepare the site for its opening.

IVX Health is a wonderful option for people who receive infusions and injections for their medical conditions. Clients receive their treatment in a welcoming, private setting that caters to the individual’s needs by a team of customer-focused professionals, close to their home or work.

IVX Health is located at 263 Boston Post Road, Orange, and is open Monday-Saturday 7am-7pm. Call (860) 996-8226 or visit https://ivxhealth. com/locations/connecticut/orange/ 