Hours: Monday- Friday, 7 a.m.- 6 p.m. The Pharmacy provides ambulatory pharmacy services that include counseling on medications and intervening on the patient’s behalf, and it dispenses new and refill prescriptions. Patients 10 and older must present a valid DoD identification card each time service is requested. Please note that the Pharmacy does not accept prescriptions from outside providers via telephone, fax or mail. Prescriptions must be handwritten and signed by the health care provider when presented to the Pharmacy. PREVENTIVE MEDICINE DIVISION Phone: (804) 734-9249 Occupational Health: (804) 734-9159 Hours: Monday - Friday, 7 a.m. - 4:30 p.m. The Preventive Medicine Division is responsible for the public health of Fort Lee to ensure a state of optimal wellness for Soldiers, eligible TRICARE beneficiaries and Department of Defense Civilians. Occupational Health provides care to all eligible federal civilian employees and active duty military personnel working in industrial hazardous positions. Services are directed toward prevention of occupational illness and/or injury, health maintenance, and prevention/monitoring of occupational hazards. CASE MANAGEMENT Phone: (804) 734-9713/9481/9536/9499 Hours: Monday - Friday, 8 a.m. - 5 p.m. Case Management is a process that looks at the personal health needs of a patient diagnosed with a chronic illness, chronic longterm disease/condition, cancer, catastrophic diagnosis, or complex health needs. PATIENT ADMINISTRATION DIVISION Phone: Medical Evaluations Board (804) 734-9545/9607/9319/9349 Hours: Monday - Friday, 8 a.m. - 4 p.m. Patient Administration services include medical evaluation board processing, line of duty initiation, U.S. Army Reserve and National Guard liaison assistance, International Military Liaison support, allergy tag creation, convalescent leave processing, permanent profile tracking, patient registrations, medical records copying, third party collections, billing, coding and health insurance portability and Accountability Act compliance. MEDICAL RECORDS Phone: (804) 734-9483/9285 Medical records are kept confidential at the military treatment facility. Only medical personnel who have a direct role in your care have access to patient files. PATIENT ADVOCATE Phone: (804) 734-9512 Hours: Monday - Friday, 7 a.m. - 3:30 p.m. Concerns or complaints about Kenner’s quality of care or services should be shared with the patient advocate. You may notify KAHC of issues regarding your care in person, in writing or via e-mail. Anytime you need assistance, feel free to visit the office located in room C108. You may also contact the commander directly and anonymously if desired at http://kenner. narmc.amedd.army.mil/Pages/VoxPopuliSuggestionBox.aspx.
HEALTH BENEFITS ADVISORS Phone: (804) 734-9447/9448 Hours: Monday - Friday, 8 a.m. - 5 p.m. Health Benefit Advisors are available to assist beneficiaries with claims or benefits issues. If you have questions, visit the TRICARE Service Center or Health Benefits Advisors. The Debt Collection Assistance Officer can help beneficiaries deal with unpaid medical bills.
Colonel Bull Dental Clinic
Building 8204, 2601 C Avenue Phone: (804) 734-9607/9608/9609 After-Hour Emergencies: (804) 734-9000 Hours of Operation: Monday - Friday, 7:30 a.m.- 4:30 p.m. Closed on federal holidays Sick call: Monday - Friday, 7:30 a.m. - 4 p.m. Active Duty Annual Exams: by appointment only, Building 2601 at the intersection of C Avenue and 25th Street. The Fort Lee Dental Clinic Command is dedicated to our active duty permanent party, BOLC and AIT Soldiers. Our goal is to ensure quality dental care delivery with a focus on customer service. Our vision is to continuously provide the best possible dental care and meet the needs of internal and external patrons. Those eligible for care include active duty Soldiers, Reservists and National Guard on orders for 30 days or more. To schedule an appointment, please contact the front desk at (804) 734-9607/9608/9609 or walk-in to the clinic. Dental Emergencies: After duty hours, on weekends or holidays, please call the Kenner AOD at (804) 734-9000. The TRICARE Dental Program is a voluntary dental insurance system administered by United Concordia Companies, Inc. TDP is available to family members of all active duty service members of any of the seven uniformed services and to National Guard/ Reserve members and/or their families. To review eligibility, contact United Concordia at 1-800-866-8499 or online at www. TRICAREdentalprogram.com. Active Duty Dental Plan: Outsourcing program for Permanent Party Active Duty only. Contact the ADDP NCO for details (804) 734-9676.
Fort Lee Veterinary Services
Building 11025, 38th Street Phone: (804) 734-2446/0319 Hours: Monday-Wednesday and Fridays, 8 a.m. - 4 p.m. The Fort Lee Veterinary Treatment Facility team is here to provide the utmost in preventative care for your four-legged family members. This includes routine vaccinations (for annual visits as well as puppy/kitten series), heart worm and intestinal parasite screening, complete physical examination, and other patient specific services. The Fort Lee VTF is proud to provide veterinary services for our active duty and retired personnel and their dependents, reservists on active duty for more than 30 days, 100 percent Disabled American Veteran personnel, Department of Defense Civilians on orders and all members of the armed forces. Please call us to schedule an appointment and the evening clinic schedule.
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