Complaints If you have a complaint about DAS’s service or about the way DAS have treated you, please write to their Customer Relations Department at our Head Office address shown below. Alternatively you can telephone DAS on 0117 934 0066 or email them at customerrelations@das.co.uk A copy of our internal complaint-handling procedure is available on request. If you are still not happy, you can contact the Financial Ombudsman Service at: South Quay Plaza, 183 Marsh Wall, London E14 9SR They can also be contacted by telephone on 0845 080 1800 Their website is at www.financial-ombudsman.org.uk Our head and registered office DAS Legal Expenses Insurance Company Limited, DAS House, Quay Side, Temple Back, Bristol BS1 6NH. DAS Legal Expenses Insurance Company Limited is authorised and regulated by the Financial Services Authority. DAS is covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if DAS cannot meet its obligations. This will be dependent on the type of business and the circumstances of the claim. You can get more information about the compensation scheme arrangements from the FSCS website, www.fscs.org.uk Using this service does not affect your right to take legal action. Law applicable to this contract Unless you and DAS agree otherwise English Law governs your Let Alliance policy. All communications for the duration of the policy will be in English unless otherwise agreed. LEGAL ADVICE HELPLINE SERVICE DAS will give you confidential legal advice over the phone in relation to the property listed in the schedule. (Refer to “LEGAL ADVICE HELPLINE SERVICE” on page 6 of the policy wording) DAS provide this service 24 hours a day, seven days a week during the period of insurance. The helpline applies to the United Kingdom of Great Britain and Northern Ireland. To help check and improve service standards, DAS record all calls. When phoning, please confirm the policy number. Please do not phone DAS to report a general insurance claim. To get help from DAS, please phone 0844 893 9010.
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