Transport & Motoring | Edgeware Automotive
Total tune-ups The friendly team at Edgeware Automotive Limited in Christchurch will take care of all your vehicle’s mechanical repairs while offering a high standard of personal service.
Edgeware Automotive was formed in 1994 by owner Duane Holmes, who today leads an enthusiastic, skilled and professional team. The company’s five mechanics have many years of combined experience in the automotive industry, particularly with Toyota, Mitsubishi, Holden and Ford dealerships. The St Albans business offers a full range of mechanical services and repairs, including Warrant of Fitness (WOF) checks, servicing, electrical work, motor reconditioning, tyres, punctures and cam belts. Edgeware Automotive operates a large workshop in Canon Street, which includes all of the latest diagnostic and fault-finding tools for late-model vehicles. For WOFs, customers can relax in the comfortable reception area, have a coffee and read the paper for 20 minutes while their WOF is being done. Three courtesy cars are available, if booked in advance, for those who can’t wait, while drop-offs and pick-ups can also be arranged in advance.
Edgeware Auto prides itself on the service it offers customers, as well as its quality workmanship and competitive prices. Holmes says Edgeware Automotive has a strong loyal customer base, which was evident following last year’s February earthquake. While work initially dropped off, by June the business was busier than ever. “We thought we would lose a lot of clients because they worked in town and dropped their cars off on the way to work, but loyalty has been really great,” he says. “We’re now probably up 20 percent on the previous year. There’s a lot of loyalty around the area. St Albans has a variety of people living in the area and we have a lot of new clients as well. We’ve always had a really diverse customer base because we’re in such a great location.” Edgware Automotive would like to employ additional mechanical staff, but is struggling since many qualified people have left the city.
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However, Holmes is thrilled with the team he currently has. “Our staff are really friendly and we really look after our customers. Our manager Wayne Crabbe is excellent. We offer a follow-up call service to make sure everyone is happy with our work and we do WOF and service reminders,” he says.
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Range of mechanical services
Customer loyalty and growth
The friendly team at Edgeware Automotive, from left, Duane, Corey, Leanne, Wayne and Will.
Our staff are really friendly and we really look after our customers. Our manager Wayne Crabbe is excellent. We offer a follow-up call service to make sure everyone is happy with our work and we do WOF and service reminders - Owner, Duane Holmes
“Generally things are happy in the workshop and that reflects onto the customer.”
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Edgeware Automotive offers: • Warrant of Fitness checks while you wait • Free courtesy cars • Drop offs to work or home • WOF and service reminder letters • Follow-up calls to ensure customer satisfaction • A range of service packages.
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“Proud preferred supplier to Edgeware Automotive” Partmaster remains a family owned and operated business, focused and determined to be the largest independently owned Automotive Parts Wholesaler & Retailer in New Zealand. 0800-808-568
W: www.partmaster.co.nz
A wide range of mechanical services are available at Edgeware Automotive.
Motor Trade Association Edgeware Automotive is a member of the MTA, which helps ensure quality workmanship and customer satisfaction. The business is regularly assessed to make sure it meets MTA standards and complies with legal requirements. It is trained to not just meet the minimum standards, but to exceed them.
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BEATSON MOTORS Specialising in Wheel Alignments.
Now operating from 196 Worcester St (Paterson’s Tyres new building) near Latimer Square, Ph 3668954
96 | September/October 2012 www.canterburytoday.co.nz