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SMEs: Choosing the Right Telecoms Package Dave Millet has over 35 years’ experience in the Telecoms industry and has worked in European Director roles for several global companies. Here in your December issue and ahead of the New Year, he explains the ways in which you can ensure the best telecoms package for your small business Most businesses in the UK employ fewer than 10 people – Insight generally meaning that the owner has all the challenges of growing the business, managing people and dealing with suppliers. So, it is not surprising that some tasks are dealt with quickly, including sorting out the telecoms package for the business. Unfortunately, there are many traps for the unwary. So as a guide, outlined here in these pages are some simple things to watch out for before you sign on the dotted line. One of the easiest and most essential things to check is if the potential supplier has signed up

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to the Ombudsman scheme. It gives free binding arbitration in the event of a dispute. A list of members can be found at www.ombudsman-services. org memberlists/communications/. If the company you are considering is not a member, you have to ask why not? Watch out for being lured by eye grabbing lowest price promise especially for line rentals. What you usually find is that the savings here are more than offset by higher call charges. Or, even more sneakily, there are hidden charges such as minimum call charges, call set up fees and call durations being rounded up to the nearest minute. All of which inflate the overall bill. There is quite a bit of protection for small businesses but many are not aware of it and suppliers rely on that

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SBT 418 Dec 2017  

SBT 418 Dec 2017

SBT 418 Dec 2017  

SBT 418 Dec 2017

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