THE SPA BUSINESS TEAM For email, use contact’s fullname@spabusiness.com global spa and wellness

www.spabusiness.com 2020 3

spa business

Lee Woon Hoe

Reveals why Banyan Tree is launching a new wellbeing concept right now

SPA-GOER BEHAVIOUR

Studies track consumer attitudes towards spas after coronavirus

Immune boosting

Spas get innovative with their programmes

Touchless treatments

What options are available to spas?

SPA DESIGN 2030 WHAT IS THE ULTIMATE PANDEMIC-PROOF MODEL?

67

PHOTO: @DANIELLE NOWAK/NOMADIC REVERIE

ISPA’S NEWLY ELECTED CHAIR

Patrick Huey Safety & consistency are the new markers of luxury

Editorial director

Editor

Liz Terry +44 (0)1462 431385

Katie Barnes +44 (0)1462 471925

Contributing editor

Contributing editor

Publisher

Astrid Ros +44 (0)1462 471911

SIGN UP ONLINE To receive a free digital subscription to Spa Business www.spabusiness.com/green READER SERVICES SUBSCRIPTIONS Subscription line +44 (0)1462 431385

CIRCULATION

Jane Kitchen +44 (0)1462 431385

Lisa Starr +44 (0)1462 471925

Journalist

Megan Whitby +44 (0)1462 471906

Michael Emmerson +44 (0)1462 471932

EDITORIAL TEAM EDITORIAL DIRECTOR

CONTRIBUTORS

Liz Terry +44 (0)1462 431385

● Sophie Benge

EDITOR

Sophie Benge is a wellness journalist and author of books

Katie Barnes +44 (0)1462 471925

such as Healing Sources, which highlights the unusual and

CONTRIBUTING EDITORS

Gracefully retreats for women who are facing the menopause.

Jane Kitchen +44 (0)1462 431385 Lisa Starr +44 (0)1462 471925

outstanding therapies of eastern Europe. She also runs Ageing Email: sophie@sophiebenge.com

● Josh Corman

ASSISTANT PRODUCT EDITOR

Josh Corman is the director of education and research

Lauren Heath-Jones +44 (0)1462 471927

for ISPA. His writing has been featured at Book Riot,

NEWSDESK Megan Whitby +44 (0)1462 471906

Wanderlust Travel and The Huffington Post. Email: ispa@ispastaff.com

Lauren Heath-Jones +44 (0)1462 471927

● Jane Kitchen

Stu Roberts +44 (0)1462 471902

Jane Kitchen is the editor of Leisure Media’s Spa Business

Tom Walker +44 (0)1462 471916

Handbook. She has a 20-year career in magazine writing, with

ADVERTISING TEAM

a specialisation in spa, travel, design, business and retail. Email: janekitchen@spabusiness.com

PUBLISHER/ADVERTISING SALES Astrid Ros +44 (0)1462 471911

ADVERTISING SALES

● Lisa Starr Business consultant, trainer and educator, Lisa Starr has been helping spas maximise their performance for 30 years.

Julie Badrick +44 (0)1462 471919

She hosts spa management courses around the world.

Jan Williams +44 (0)1462 471909

Email: lisastarr@spabusiness.com

Spa Business is published four a year by The Leisure Media Co Ltd, Portmill House, Portmill Lane, Hitchin, Herts SG5 1DJ, UK. The views expressed in this publication are those of the author and do not necessarily represent those of the publisher The Leisure Media Co Ltd. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by means, electronic, mechanical, photocopying, recorded or otherwise, without the prior permission of the copyright holder, Cybertrek Ltd. Printed by The Manson Group Limited. Distributed by Royal Mail Group Ltd and Whistl Ltd in the UK and Total Mail Ltd globally. ©Cybertrek Ltd 2020 ISSN 1479/912X. To subscribe to Spa Business log on to www.leisuresubs.com or email: subs@leisuremedia.com or call +44 1462 471930. Annual subscription rates are UK £48, Europe £65, rest of world £94, students (UK) £25.

8 spabusiness.com issue 3 2020