THE SPA BUSINESS TEAM For email, use contact’s fullname@spabusiness.com global spa and wellness
www.spabusiness.com 2020 3
spa business
Lee Woon Hoe
Reveals why Banyan Tree is launching a new wellbeing concept right now
SPA-GOER BEHAVIOUR
Studies track consumer attitudes towards spas after coronavirus
Immune boosting
Spas get innovative with their programmes
Touchless treatments
What options are available to spas?
SPA DESIGN 2030 WHAT IS THE ULTIMATE PANDEMIC-PROOF MODEL?
67
PHOTO: @DANIELLE NOWAK/NOMADIC REVERIE
ISPA’S NEWLY ELECTED CHAIR
Patrick Huey Safety & consistency are the new markers of luxury
Editorial director
Editor
Liz Terry +44 (0)1462 431385
Katie Barnes +44 (0)1462 471925
Contributing editor
Contributing editor
Publisher
Astrid Ros +44 (0)1462 471911
SIGN UP ONLINE To receive a free digital subscription to Spa Business www.spabusiness.com/green READER SERVICES SUBSCRIPTIONS Subscription line +44 (0)1462 431385
CIRCULATION
Jane Kitchen +44 (0)1462 431385
Lisa Starr +44 (0)1462 471925
Journalist
Megan Whitby +44 (0)1462 471906
Michael Emmerson +44 (0)1462 471932
EDITORIAL TEAM EDITORIAL DIRECTOR
CONTRIBUTORS
Liz Terry +44 (0)1462 431385
● Sophie Benge
EDITOR
Sophie Benge is a wellness journalist and author of books
Katie Barnes +44 (0)1462 471925
such as Healing Sources, which highlights the unusual and
CONTRIBUTING EDITORS
Gracefully retreats for women who are facing the menopause.
Jane Kitchen +44 (0)1462 431385 Lisa Starr +44 (0)1462 471925
outstanding therapies of eastern Europe. She also runs Ageing Email: sophie@sophiebenge.com
● Josh Corman
ASSISTANT PRODUCT EDITOR
Josh Corman is the director of education and research
Lauren Heath-Jones +44 (0)1462 471927
for ISPA. His writing has been featured at Book Riot,
NEWSDESK Megan Whitby +44 (0)1462 471906
Wanderlust Travel and The Huffington Post. Email: ispa@ispastaff.com
Lauren Heath-Jones +44 (0)1462 471927
● Jane Kitchen
Stu Roberts +44 (0)1462 471902
Jane Kitchen is the editor of Leisure Media’s Spa Business
Tom Walker +44 (0)1462 471916
Handbook. She has a 20-year career in magazine writing, with
ADVERTISING TEAM
a specialisation in spa, travel, design, business and retail. Email: janekitchen@spabusiness.com
PUBLISHER/ADVERTISING SALES Astrid Ros +44 (0)1462 471911
ADVERTISING SALES
● Lisa Starr Business consultant, trainer and educator, Lisa Starr has been helping spas maximise their performance for 30 years.
Julie Badrick +44 (0)1462 471919
She hosts spa management courses around the world.
Jan Williams +44 (0)1462 471909
Email: lisastarr@spabusiness.com
Spa Business is published four a year by The Leisure Media Co Ltd, Portmill House, Portmill Lane, Hitchin, Herts SG5 1DJ, UK. The views expressed in this publication are those of the author and do not necessarily represent those of the publisher The Leisure Media Co Ltd. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by means, electronic, mechanical, photocopying, recorded or otherwise, without the prior permission of the copyright holder, Cybertrek Ltd. Printed by The Manson Group Limited. Distributed by Royal Mail Group Ltd and Whistl Ltd in the UK and Total Mail Ltd globally. ©Cybertrek Ltd 2020 ISSN 1479/912X. To subscribe to Spa Business log on to www.leisuresubs.com or email: subs@leisuremedia.com or call +44 1462 471930. Annual subscription rates are UK £48, Europe £65, rest of world £94, students (UK) £25.
8 spabusiness.com issue 3 2020