Four Seasons has launched a health and safety programme with Johns Hopkins Medicine
American medical and research centre, The Cleveland Clinic; Ecolab, a global leader in water, hygiene and infection prevention solutions; and cleaning and hygiene technology company Diversey. Together they’ve launched IHG Clean Promise, to strengthen and evolve its hygiene measures to reduce the spread of COVID-19, as well as support the wellbeing of guests and colleagues. Montage International, owner of five luxury US resorts with major Spa Montage facilities, has also partnered up with digital health and primary care organisation, One Medical, to provide 24/7 virtual care services to Montage guests via a 30-day membership to One Medical’s app. The memberships will allow guests to get in touch with a One Medical provider within minutes over on-demand video chat or secure messaging during their stay or upon their return home. The team will be available to remotely triage symptoms, including COVID-19 related concerns, and provide a recommended care plan for guests’ concerns or condition.
Stay steadfast with procedures you put in place... You have to make sure that every customer feels comfortable and safe In addition, Marriott International – which has 550 hotel spas across brands such as Ritz-Carlton, Renaissance, St Regis, Le Méridian, Westin and W – has also worked with Ecolab, to launch a Global Cleanliness Council to develop the next level of hospitality cleanliness standards, norms and behaviours designed to enhance safety for Marriott consumers and staff alike. Marriott International’s Kenneth Ryan, VP of global operations: spa, fitness and online retail, recently spoke out
about the importance of strict hygiene procedures during the reopening phase. “It’s likely from what we’re hearing around the world that the first customers coming through your door are going to be a minority and they’re going to be a little more relaxed,” he says. “We need to be very careful that we’re steadfast for the long haul in the procedures and policies we put in place because it’s the customers that come after those carefree guests that are going to be checking your hygiene and cleaning protocols and procedures. Stay steadfast with whatever procedures you put in place and continue them for the long haul. You have to make sure that every customer feels comfortable and safe.” In a post-COVID-19 landscape, public demonstrations like the aforementioned operators have taken, that show that hygiene is being taken seriously, will ultimately underpin the future and potential success of businesses because steps to tackle hygiene will reassure clients it is safe to visit again. l spabusiness.com issue 3 2020 23