PRODUCT FOCUS SPA-KIT.NET

LEC app ‘major leap’ in customer service, says Brian Paris

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illed as an industry first, the Living Earth Crafts’ app is available for free on both Apple and Android devices, and is designed to enable LEC customers from across the world to register their equipment with the LEC headoffice simply by scanning it. It also enables users to troubleshoot equipment issues and organise service calls directly with LEC’s service department.

Spas can use the app to organise service calls with a department directly

Spas can expect a dramatically improved troubleshooting service

Working with both new and old equipment, the app allows users to send video, images and other information directly to the customer service department. LEC says this will ensure faster response times. Brian Paris, EVP of sales at the company, says: “This is a major leap forward for customer service in the spa equipment industry, by connecting directly to our equipment service experts,

spas can expect dramatically improved troubleshooting and quicker warranty service response times, worldwide.” He adds: “This breakthrough underscores our commitment to provide the best service in the industry. We highly encourage all of our spa customers from around the world to download and begin using this invaluable app.” KEYWORDS: LIVING EARTH CRAFTS

RKF launch inspired by traditional Mediterranean cloth, says Riadh Bouaziz

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Fouta is lightweight and patterned

108 spabusiness.com issue 2 2019

KF Luxury Linen, a leading, French spa supplier, has created Fouta, a range of hammam towels inspired by traditional Mediterranean cloth. Fouta is a lightweight piece of patterned fabric that’s been used in traditional dress in the Mediterranean and Middle East for centuries. RKF have put a luxe spin on the fabric for its new hammam towels which are made from 100 per cent cotton and are incredibly absorbent thanks to a sponge underside. Riadh Bouaziz, chair and CEO of RKF, says: “RKF is all about customer experience. A terry towel is too heavy for a hot and moist hammam, our Fouta are as absorbent as terry towels but weigh less.”

A terry towel is too heavy for a hot and moist hammam, our Fouta are as absorbent as a terry towels but weight less

The towels are custom-created on a client-by-client basis, with existing clients including Al Manara, a luxury resort in Jordan and Le Palace at the Grand Hotel Kempinski in Switzerland. KEYWORD: RKF