TECH
Randy Eckels
XPLOR TECHNOLOGIES
Replacing fragmented tech stacks with a unified platform gives a real-time view of performance Randy Eckels
Xplor Technologies It’s no longer one single technology making the biggest impact. Instead, successful operators are using a connected ecosystem of software, payments and intelligence to power their business growth. Whether embedding payments, integrating access controls, connecting with third parties or harnessing AI, operators are using unified operating ecosystems to standardise workflow and processes and maintain control. Replacing fragmented tech stacks with a unified platform reduces operational friction, eliminates duplication, gives teams a clear, real-time view of performance and creates more consistent member experiences across every touchpoint. For multi-site operators in particular, connected platforms drive both immediate efficiencies and longer-term profitability.
How are systems improving the customer journey? The proactive use of data is key to improving the customer journey and retention. Historically, more data was collected than could be effectively accessed. That’s changed. The ability to access data and personalise every interaction is very real. For example, within Xplor Technologies, Resamania’s new sales pipeline tool helps operators manage reminders to prospects, members and ex-members. Mariana Tek delivers real-time insights, enabling staff to tailor experiences and upsell opportunities. Momence enables automated marketing based on member behaviour and identifies at-risk members before they churn. These capabilities 92
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change operators from reactive service providers to proactive and data-driven operators.
What operational challenges are operators most focused on? Manual processes for billing, renewals and reconciliation remain a major pain point, often leading to missed revenue and unnecessary admin. Automation and embedded payments address this by streamlining how revenue is collected and managed, and using data to highlight at-risk members. Our systems provide single and multi-location brands with a 360-degree view of bookings, sales and memberships, in real-time. From recurring billing and failed payment recovery to auto-communications, embedded payments reduce friction and protect predictable income. As a result, operators make smarter decisions, gain better financial control and have more capacity to focus on member experiences.
What software capabilities are still underused? Fitness is a time- and space-based industry. Software can use data to unlock off-peak time and space to optimise and create new revenue streams. For example, Mariana Tek’s appointments feature allows studios to expand beyond class-based scheduling without adding operational complexity. Exerp allows multi-location brands to offer personal training and adjacent services alongside classes. Resamania helps clubs build