Nurse Line of Lake Norman offers health care advocacy

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Ruth Zutaut founded Nurse Line of Lake Norman this past year.

by Jennifer Mitchell photography by Jamie Cowles

During the height of the pandemic, Ruth Zutaut, a registered nurse with 25 years of experience, noticed patients and family members needed a healthcare advocate more than ever before. With patients hospitalized and, in many cases, no family allowed to visit, getting healthcare questions answered became a constant struggle for many.

“During the evenings, I found myself calling hospitals in other states for information regarding my own family and for friends of friends who could not get information they needed,” Zutaut explains. Some families could not get information on their own and if they did get through to a nurse or doctor, they did not always know the questions to ask or understand the information they were given.

With healthcare systems becoming busier and patients often feeling they have less time with doctors and nurses, Zutaut noticed there was a real need for patients and families to be able to hire their own personal nurse. In 2020 she launched Nurse Line of Lake Norman, pairing up licensed and registered nurses with patients and families. Services range from making calls on a patients’ behalf and explaining medical information to home visits, IV therapy, wound care and hospital visits.

“We provide a consultation with the client and family to assess their needs and to evaluate what services we can provide and then they sign off on a written plan of care,” Zutaut says. “They can feel comfortable knowing that we will care for them as if they are our family because they will become family.” mentation requirements and often less time spent with the patient. “Patients and families have questions and concerns they need answered. They need education regarding their healthcare plan, procedures, medications, and tests. They need to know someone cares about their situation.”

Nurse Line of Lake Norman assists with chronic disease management education, children with special needs, hospitalized patients, home care and education, attending physician office visits as well as procedures. Nurses work for the patient and family, advocating exclusively for their needs.

Zutaut explains that due to COVID, many patients have delayed care and in some cases are just overwhelmed by the complexities of the healthcare system. But that’s where her company intends to help. “There has never been a better time to have your own nurse. We want to be your family nurse and if we have helped improve even one life, we have succeeded.”

www.lakenormannurse.com https://www.facebook.com/lakenormannurse E-mail: Ruth@lakenormannurse.com 704.995.1199