Mortgage Professional America issue 11.03

Page 22




National settlement account manager

Senior vice president, mortgage lending


Guaranteed Rate

As the national settlement account manager at Simplifile, Toni Carroll bridges the collaboration gap between settlement and mortgage. Leveraging her 33 years of title industry expertise, Carroll spearheads education and relationship-building initiatives that have resulted in company-wide innovations in sales, product development, strategy and customer success. She has conducted more than 3,000 closings over the course of her career, and her intimate knowledge of the process has enabled her to effectively advocate the benefits of digital collaboration not only on behalf of Simplifile, but for the entire mortgage industry. Carroll is an active member of the American Land Title Association, where she serves on both the Homebuyer Outreach Program and membership committees, and she frequently speaks on behalf of the Homebuyer Outreach Program. She is also a regular presenter at title and settlement conferences.

For Michelle Bobart, providing courteous, customer-driven mortgage services is a passion. She brings 19-plus years of experience as a loan officer to more than 2,000 clients in the Chicago area. She prides herself on building stable, lifelong relationships with clients. Bobart is regularly recognized in local and industry publications, including being named a Five Star Professional by Chicago Magazine every year since 2011.

Operations manager

EDDY DELGADO President and co-founder Applied Business Software

Eddy Delgado has been in the mortgage industry for four decades. As president and co-founder of Applied Business Software, which produces The Mortgage Office software, Delgado and her business partner transformed the way origination docs were drawn up in the early 1980s by hiring a team of attorneys to compile what later became the industry standard.

JASMINE KRNJETIN Loan originator Waterstone Mortgage

Jasmine Krnjetin was born in Serbia, grew up in Sweden and immigrated to the US at age 16. Her entrepreneurial spirit was evident when she started a marketing business at a young age. She first became interested in the mortgage process when her sister bought a home in 2001, and Krnjetin began her career as an originator soon after. For the past seven years, she has averaged $50 million in annual production. As one of the top 10 originators at Waterstone Mortgage, Krnjetin had the opportunity earlier this year to attend an industry roundtable with her colleagues at the Fannie Mae and Freddie Mac headquarters in Washington, DC. For Krnjetin, the intellectual challenge of mortgage lending is the most enjoyable aspect of the job. “I’m always looking for new ways to help my clients make smart financial decisions concerning their mortgages,” she says. “I also enjoy the continually changing landscape of the mortgage industry, from the products to the technology, and I love being part of an industry that’s responsible for driving our nation’s economy.”


ALYSSA CASE Mason Knows Mortgages, a KTL Performance Mortgage team

As a loan officer and operations manager for the Mason Knows Mortgages team, Alyssa Case takes pride in the position and opportunity she’s been given to connect with individuals and families from all walks of life and help them accomplish their homeownership goals at various stages of life. Since starting out at KTL Performance Mortgage eight years ago, Case has been instrumental to the company’s exponential growth. Aside from overseeing the day-to-day processing of all files, she is currently focused on expanding the team to the southwest Florida area this year. Case also conducts Realtor training for new and experienced agents, including outlining different loan types, financing and program guidelines, and sharing her general knowledge of the industry. She is also part of the Business and Professional Women’s Foundation, participating in their many charitable events; currently, she’s helping put together a workshop focused on empowering women and promoting education at any stage of life. Inspired by her own child, she is also involved with JDRF, helping to raise funds for research and to promote awareness and knowledge of juvenile diabetes.