BROUGHT TO YOU BY
The Special Risk Insurance Managers Award for
Outstanding Customer Service by a Brokerage WINNER
“Everything we do, we try to make life easier for our customers or our interior staff. Every decision is focused on them” TRACY ROGOZA Knight Archer Insurance Brokers
“We have to thank Insurance Business for such a great evening to recognize all the fantastic and superior people we have in our industry” MARK WOODALL President and CEO Special Risk Insurance Managers
KEEPING CUSTOMERS happy keeps business in good shape: It’s a principle Knight Archer insurance has clearly taken to heart. Knight Archer uses the guiding principle of ‘making life easier’ to shape their entire decision-making process. The firm’s commitment to customer service is driven by their training and education programs, where they incentivize both internal and external development sessions. For Knight Archer, the more awareness their staff brings, the better their clients’ needs are served. Voice prompts? Not at Knight Archer. They believe personal interaction and getting faceto-face makes the difference. After the phone
rings twice, it’s everyone’s job to answer. “Knight Archer was one of the first in our trading area to extend our hours into the evening and on weekends to provide service to our customers,” the company says. “We have also provided our customers with an emergency number to contact Knight Archer 24 hours a day,” a late-night service that can help customers prevent having their vehicles impounded. The company also points to its e-broker technology, which allows customers to interact with Knight Archer on their own schedule, as another factor that keeps everyone content.
AWARD SPONSOR SPECIAL RISK INSURANCE MANAGERS is an independently owned and operated Canadian MGA. We provide insurance markets for specialty products to support the retail broker network. SRIM has a product menu that includes sports, leisure, entertainment, logging, trucking, aviation and much more. We respond to brokers’ needs Canada-wide with offices in four provinces and more than 60 staff. Our staff is committed to providing innovative and customized insurance products and programs that are unique within the marketplace. For more information, visit srim.ca
FINALISTS Bullfrog Insurance Conestoga Insurance Brokers Knight Archer Insurance McDougall Insurance & Financial Mitchell & Whale Insurance Brokers Sharp Insurance
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