CAF_BROCHURE_ENGL
18.05.2006
12:57 Uhr
Seite 88
The Publication “CAF works” in a nutshell The Common Assessment Framework plays an important role in the modernisation process in Europe’s public sector organisations. Since the very beginning Austria has been addicted to the CAF as a tool to assist public sector organisations across Europe to use quality management techniques to improve performance. During Austria’s first EU Presidency major steps were taken towards the first CAF version. And during Austria’s second EU Presidency in the first half of 2006 the Federal Chancellery of Austria put substantial efforts into the creation of the modified CAF version 2006. This publication presents selected CAF users from European countries allocated to seven sectors of activity who
achieved remarkable results by using CAF. The overall objectives of this publication are quite easy to explain: ■ To bring the CAF-self-assessment to life by showing specific results and improvements related to the CAF-self-assessment. ■ To raise awareness of CAF as an instrument for quality management throughout Europe’s public sector organisations. ■ To increase benchlearning between CAF users. The publication concentrates on results and improvement actions based on the experience that “a result that appears bad is a good result because it shows there is potential for improvement” (Landratsamt Ebersberg).
The CAF cases in alphabetical order of the countries 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16
Country Austria Austria Austria Belgium Belgium Belgium Czech Republic Czech Republic Denmark Denmark Spain Spain Estonia Finland Finland France
17 18 19 20 21 22 23 24 25 26 27 28 29
Germany Germany Germany Hungary Italy Italy Norway Poland Poland Portugal Portugal Portugal Slovenia
Organisation The Austrian Study Grant Authority Municipal District Office for the 15 th District/Vienna District Administration Rohrbach Birth and Children Office (ONE) National Employment Office of Belgium (RVA/ONEM) Federal Public Service for Social Integration (POD MI) Regional Authority of the Olomouc region Municipality of Chomutov Engineering College of Aarhus Bygholm Agricultural College Madrid City Hall Municipal School “Hello Rochapea” Estonian Animal Recording Centre The Pirkanmaa Employment and Economic Development Centre The Pirkanmaa Hospital District Regional Directorates for Industry, Research and the Environment (DRIRE) of Aquitaine District Administrator's Office Ebersberg The Protestant Church in Hesse and Nassau German Aerospace Center – Administrative Infrastructure Office of Public Administration in Bács-Kiskun County Institute D. Romanazzi of Bari Municipality of Faenza Seven municipal Music and Art schools Tax Office Plonsk Swietokrzyskie Voivodship Office in Kielce The Municipality of Porto Fund Management Institute Institute of Social Security Administrative Unit Krsko
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Sector Education and Research Local Administration Regional Administration Social Services and Social Security Social Services and Social Security Social Services and Social Security Regional Administration Local Administration Education and Research Education and Research Local Administration Education and Research Economy and Agriculture Economy and Agriculture Health Economy and Agriculture Regional Administration Regional Administration Transport and Infrastructure Regional Administration Education and Research Local Administration Education and Research Economy and Agriculture Regional Administration Local Administration Economy and Agriculture Social Services and Social Security Local Administration
