Laminex New Zealand
update Easier transactions
H
i everyone, during the past year, we have launched a number of inspiring innovation/new product updates. More recently in August, Laminex released 12 new Laminam decors across our three ranges. We have another exciting update to come in October with the roll out of some new decors for Melteca - so watch this space! I’m keen to ensure we make it easier for you to transact with us and to continuously improve our service. We’ve had responses through a number of different channels including customer visits, direct feedback and our customer Net Promoter Score (NPS) survey. Our online ordering ecommerce platform has played a major role in making it easier to do business with us and we have implemented improvements based on feedback with one example being changing the method of delivery so HPL fabricators can access and use the platform; we will continue to change, evolve and improve the website and the platform. More recently we updated our availability guides across all ranges, so there is one consistent format, to make it easy to identify what the options are within a product range – from product size and finish to the type of edge tape available. All this is now stored, updated regularly and easily accessed on the website laminex.co.nz. Last year in the lead up to Christmas we saw unprecedented order numbers; we anticipate this may happen again with strong market demand and have put some plans in place to best manage the peak demand. In July we communicated a change to our Melteca production lead times which was implemented to optimise production and to endeavour to ensure supply continuity and consistency. And as we get into the traditional busy period there are a few simple things you can do to help, such as consolidating orders (rather than a number of small orders) and using our online ordering ecommerce platform. When ordering online, your order will be placed directly into the queue and you can get the expected delivery date details immediately which helps with your planning in the lead up to the festive season. The number of transactions on our website continues to grow, so if you haven’t given online ordering a go, now is the time! Visit www.laminex.co.nz/e-commerceregistration to apply. Shortly, we will be deploying another customer feedback NPS survey, so if you see it, we would greatly appreciate it if you can spend the time to provide us with feedback; it helps us to prioritise and focus on the areas we need to improve and understand what we are doing well (and can do more of!). If you have any direct feedback you want to share with me, please feel free to get in touch! Jeff Tutt National Sales Manager Laminex New Zealand
JOINERS Magazine September 2021 page 14
Work Based Learning (WBL) Chief Executive appointed BCITO Chief Executive Toby Beaglehole has been appointed Chief Executive of Te Pūkenga Work Based Learning Limited (WBL), a subsidiary of Te Pūkenga. BCITO Chair Mike King wished Toby every success in the new role and said it is a pleasure to see BCITO leaning into the opportunities WBL and Te Pūkenga presents. “This appointment recognises To b y ’s a b i l i t y, b u t a l s o demonstrates the high regard held for BCITO people, culture and practices, which we hope to see reflected in the culture of WBL going forward,” he said. Te Pūkenga Chair Murray Strong welcomed Toby to Te Pūkenga whānau and said Toby’s experience in the sector, knowledge of the path ahead and leadership would be a real asset to the organisation. “We’re thrilled to have a Chief Executive of Toby’s calibre, with a wealth of experience in the sector, leading this important mahi. Toby will ensure a smooth transition of those TITOs transitioning later this year and in 2022, as well as supporting us to build on the strengths of work-based and industry training,” Mr Strong said. Mr Beaglehole said “I have thoroughly enjoyed my time at BCITO and seeing the whole team grow and manage through the challenges of an all-time record 20,000 apprentices in training, while moving through the RoVE process. I am immensely proud of what we have achieved. I know that in my new role I can be confident that vocational training in the sector is in good hands.” Toby will take up the role of Chief Executive on 4 October 2021, in line with BCITO’s transition to WBL. Recruitment is underway to appoint a Director to lead the BCITO Business Division of
Toby Beaglehole
WBL following transition. WBL Acting Chief Executive Fiona Kingsford will work with Toby and the WBL Board through to the end of November to ensure a thorough handover. Mr Strong thanked Fiona, who has been in the role since August, following her time as Chief Executive of Competenz. She also held the role of TITO Transition Capability Lead with Te Pūkenga while Chief Executive of Competenz. “Fiona has been a dedicated leader of WBL throughout its establishment as well as for the first transition of industry training to Te Pūkenga and we thank her wholeheartedly for her mahi,” he said. Te Pūkenga Work Based Learning Limited is a subsidiary of Te Pūkenga. Once fully established, Te Pūkenga will be New Zealand’s largest tertiary provider and the 35th largest globally and it is expected that 60 percent of Te Pūkenga learners will be workbased.