We acknowledge Aboriginal and Torres Strait Islander people as the first peoples and Traditional Owners and custodians of the land and waterways on which we live.
We honour and pay our respects to Elders past and present.
We recognise all Aboriginal and Torres Strait Islander peoples and their ongoing strength and resilience despite the past and present impacts of colonisation and dispossession. We acknowledge the important role that Aboriginal and Torres Strait Islander young people play as leaders in their communities and across Victoria.
Aboriginal and Torres Strait Islander peoples represent the world’s oldest living culture. We celebrate and respect this continuing culture and strive to empower Aboriginal and Torres Strait Islander young people as they draw on the strength of their community, families and culture to build a bright future.
ANSTO values
At ANSTO, we are committed to fostering a diverse, equitable, and inclusive workplace where everyone is valued, engaged, and experiences a strong sense of belonging.
Facility Location
The Australian Synchrotron is located in Clayton, a technology and innovation hub, situated in southeast Melbourne.
Melbourne Tullamarine serves as Melbourne’s primary airport for domestic and international flights. It is situated approximately 47kms from the Australian Synchrotron facility.
The facility is also located approximately 22kms south-east of Melbourne’s CBD.
Facility Address:
Australian Synchrotron 800 Blackburn Road, Clayton Victoria 3168.
Australian Synchrotron
Melbourne Tullamarine Airport
Travelling to the Australian Synchrotron
From Melbourne Airport
The most direct route from Tullamarine airport to the Australian Synchrotron is via the M2 and M1 freeways. We suggest allocating 3545 minutes’ travel time during off-peak traffic, and up to 90 minutes during peak-hour. The latter typically occurs between 07:00am to 10:00am and 03:00pm to 06:00pm.
For a real time, minute-by-minute summary Melbourne traffic conditions, we highly recommend consulting:
Google Maps: https://www.google.com.au/maps
Public transport is also available via Skybus, a multi-passenger coach, offering a transfer service from Tullamarine airport to Southern Cross railway station. Train services are then available between Southern Cross and Syndal and/or Clayton stations respectively, followed by a 10-15minute taxi or Uber transfer to the Australian Synchrotron.
Typically, this is a longer commute, and we recommend allowing 2-2.5hours to complete your journey if travelling by public transport. For further information, please consult the Skybus and Public Transport Victoria (PTV) websites:
The Australian Synchrotron precinct main entrance features an entry boom gate, and in addition, an after-hours sliding security gate. For personnel not in possession of a site access card, please select the intercom button (located on the yellow panel next to the driver-side window). This intercom will patch you through to our site security guard, who will verify your reason for entry. If the intercom does not connect successfully, Security can be contacted via telephone:
Security Phone: 03 8540 4120
For personnel in possession of an existing site access card, please touch your card to the card access sensor, located on the same panel as the intercom. This will open the sliding gate (after-hours) and raise the boom gate. No card access is required when exiting the facility.
Parking Information
Our main visitor car park is situated directly to the left, as you enter the facility. This carpark is also fitted with four EV charging stations (available for use by all personnel with an EV). Dedicated wheelchair accessible and motorcycle parking spaces are also located within this parking bay.
Staying at the Australian Synchrotron Guesthouse? The guesthouse also features a small 10-vehicle carpark, which can be accessed via the ring-road by driving in a counter-clockwise direction.
Australian Synchrotron Users Site Map
Important: Please do not proceed to the guesthouse until you have collected your room key and site access pass from the User Office (during business hours), or Security (after-hours).
Procedures to Follow Upon Arrival at the Australian Synchrotron
User Access Card
If you are a new user or your access card has expired, you will need to visit the User Office to have your access card issued or updated. This service is available Monday to Friday from 8.30am-4.30pm. Whilst onsite, you must keep your access card with you at all times.
Upon completion of your beamtime, keep your access card for future visits to the Australian Synchrotron. Your card will be re-activated for each of your subsequent experiments in the 2-year period following the completion of the safety induction. If you have lost your card, please notify the User Office immediately and a replacement card will be issued.
Beamline Induction
In addition to your site safety induction, you will need to complete a beamline induction that provides safety information pertinent to the particular beamline on which you have been allocated time. Each beamline has its own specific induction and the time required to complete this may vary.
Please contact your dedicated beamline scientist for specific beamline induction start times for your experiment
User Satisfaction Survey
During your experiment or shortly after completion, please fill in our User satisfaction survey. The survey takes 5-10 minutes to complete and can be anonymous. The survey is located on the Australian Synchrotron website: http://survey.synchrotron.org.au/
We appreciate your feedback.
Laboratory Access & Induction
Access to laboratories requires approval from beamline scientists and authorisation from Laboratory Staff upon completion of induction requirements.
Induction Details:
• Full induction information is available on the Labs Wiki (Confluence Cloud) upon login.
• The online laboratory induction is accessible via the Synchrotron Portal under My Exams/Inductions.
• Induction tours run Tuesday to Friday at 9:30 am in the main chemistry lab (no booking required).
• Alternative times require prior approval and are subject to availability.
Additional Information:
• For specific beamline start times, please consult your Beamline Scientist.
• Safety glasses are mandatory in the main chemistry lab—please bring your own.
Lab Inductions (Lab Manager Contacts)
Email as-labs@ansto.gov.au
Australian Synchrotron User Office
The User Office is the primary contact for all user inquiries at the Australian Synchrotron.
Located in NCSS Building 204, it operates Monday to Friday, 8:30 AM –4:30 PM.
Services include:
• User support and inquiries
• Proposal submission, review, and notifications
• Travel and accommodation processing
• Site access passes and door access management (ANSTO Clayton)
• Australian Synchrotron Guesthouse management (check-in/out)
• User vehicle hire and fleet management
• Post-experiment survey coordination
Please note:
• Photo ID is required to issue an access card and/or Guesthouse room key
• A photograph will be taken for new access cards. This card is permanent and must be brought back for each beamtime. If lost, please contact the User Office.
Australian Synchrotron User Office
Building: 204 National Centre for Synchrotron Science (NCSS)
Email: user.office.vic@ansto.gov.au
Phone: 03 8540 4217 (ext. 4217)
Site Arrivals & After-Hours Arrivals
Site Arrival During Business Hours
Mon-Fri 08.30am–04.30pm
For personnel arriving during business hours, please proceed to the Australian Synchrotron User Office, located in the National Centre for Synchrotron Science (NCSS) building 204 to collect your site access card and/or your guesthouse room key if applicable.
You will be asked to present a form of photo identification upon arrival. We will accept any of the following identification documents:
• Passport
• Driver’s license (Electronic license uploads also accepted)
• Student card
You should allow approximately 10 minutes for the issuing of a site-access card (including the taking of a photo). Please allow approximately 5 minutes for guesthouse check-in.
Note for Users:
Upon completion of your beamtime, please keep your access card for future visits to the Australian Synchrotron. Your card will be re-activated for each of your subsequent experiments in the 2-year period following the completion of the safety induction.
If you have lost your card, please notify the User Office immediately and a replacement card will be issued.
After-Hours Arrivals
For personnel after-hours, please proceed to the Security desk, located inside the main entrance of the synchrotron building (building #200).
If the onsite security guard is not available, please contact them on: Security Phone: 03 8540 4120
Security
The Security team play a critical role in supporting operations across site at the Australian Synchrotron. Our onsite security guard is the first point-of-contact for all ‘After-Hours’ inquiries, including guesthouse check-in and User vehicle hire.
Located in the Synchrotron Building 200, the office is open Mon-Sun. Services offered by the Security team include:
• Guesthouse check-in (after-hours)
• Guesthouse general inquiries and access assistance
• User vehicle hire
• Site access assistance
• First aid
Please note: If you are unable to reach Security, please contact our Operators via the Control Room. This team is rostered 24/7.
Security
Building: Synchrotron Building
Phone: 03 8540 4120 (ext. 4120)
Australian Synchrotron Operators
Phone: 03 8540 4123
Important Contacts
The Guesthouse phones cannot make external calls, except to the emergency line: “000”. They can call any internal number or 1800 number. If you require further information please contact the User Office.
If you have any immediate queries or specific requirements (after hours) please contact Security.
User Office
Office Hours
Monday to Friday 8:30am to 4:30pm
Location Ground floor of the NCSS building next to the Kitchen Synch café
Telephone (03) 8540 4217/4193 or call 4217/4193 from any onsite phone
Email user.office.vic@ansto.gov.au
Reception
Phone (03) 8540 4100 or call ext 4100 from any onsite phone
Email asreception@ansto.gov.au
Security
Phone (03) 8540 4120 or call ext 4120 from any onsite phone
Mobile 0437 103 891
Email assecurity@ansto.gov.au
Control Room
Phone (03) 8540 4123 or call ext 4123 from any onsite phone
Email as-operators@ansto.gov.au
Australian Synchrotron Guesthouse
Location
The guesthouse is located onsite (ANSTO building 206), just a 50 metre walk to the synchrotron building and a short, 2-minute walk to the L’Arte Synchrotron Café and the NCSS building.
Check-in
Check-in is available from 2.00pm daily. The 2.00pm timeslot is specifically designed to allow our cleaning personnel sufficient time to process daily check-outs and ready rooms for 2.00pm check-in.
Should you require access to your room prior to 2.00pm, please contact the User Office to add an additional night to your stay.
Please collect your room key from the User Office during business hours and our Security desk after-hours.
Check-out
Guesthouse check-out is strictly 10.00am daily. Given our high occupancy, this allows sufficient time for our cleaning contractors to access rooms and ensure availability for guest check-in at 2.00pm.
Although we do request that rooms are vacated by 10.00am, guests are very welcome to continue to utilise our guesthouse communal facilities beyond this time.
If you require a later departure time, please contact the User Office to arrange an additional night.
Your room key can be left in the red drop-box located on the wall next to the main stairwell by the entry lobby. Alternatively you can also hand your room key to the User Office or Security.
Extending Your Stay
Please contact the user office for any queries about extending your stay.
Room Keys
Your room key will provide you with access to the Guesthouse building only. The key can be placed in the power slot next to your door to provide lighting and to allow you to change the temperature settings in your room.
Once you have finished your stay at the guesthouse, please place the key in the red drop box by the main entrance. There is no need to advise the User Office of your departure.
Parking
Guests driving to the Australian Synchrotron are welcome to utilise the guesthouse carpark. This is a small carpark of 10 spaces with two additional accessible spaces.
Additional parking can be accessed via the main visitor carpark, situated to the left of the main entry gate.
There is no requirement to pre-register your vehicle.
Guesthouse WIFI is currently accessible via the ‘Guest WIFI’ network, available across site. There is no password required to connect to site WIFI.
Eduroam
Eduroam allows users from participating institutions to gain secure access to wireless network access using their standard username (email format) & password credentials as they do at their home institution for wireless access. Further information can be found here: https://www.ansto.gov.au/eduroam-service
Rooms
All rooms are provided with a supply of toiletries for your first night. You will need to supply your own beyond this time.
Additional Amenities
Umbrellas and hair dryers are available to borrow from the User Office. There are telephones, fridges, kettles, tea and coffee, irons, microwaves, hairdryers in rooms.
Guest Laundry
There is a laundry room available onsite to all guests with washing powder provided. The laundry contains two combo washer/dryers and an iron with ironing board and steamer. There is also a supply of fold-out clothes dryers. The laundry is located on the ground floor, just past the communal kitchen.
Mid-Stay Clean
If your stay is longer than 4 days, you room will have a Mid-Stay clean. The day of the clean is displayed on the room key pouch, which you received upon check-in. The Mid-Stay clean includes replacement of bed linen and towels.
Should you require additional supplies during your stay, please contact the User Office.
Communal Kitchen
The communal kitchen is available for all guests to use, please leave it clean after use. There is coffee, tea, sugar, milk and breakfast cereal available (cereal is in the wall dispenser). There are also refrigerators and a freezer available for guest use in the main kitchen and the prep room.
The ovens are combination microwaves. Please refer to the manual when using them.
When storing any items in the fridge or pantry, please label your items with your name and check-out date. The labels can be found on the main fridge door. Items without names or dates will be thrown out on a regular basis. Prior to departure, please discard any leftover food in the kitchen.
Safety & Security
Please acquaint yourself with the fire evacuation plan and means of escape on the back of the room door. Please note: the Guesthouse is under 24-hour surveillance.
Australian Synchrotron Guesthouse Map
*Please note: There is an AS Guesthouse map located on the back of each door for emergency purposes.
Kitchen/Dining Lounge Laundry Main Toilets Lift
Guesthouse Accommodation Rates
The Australian Synchrotron Guesthouse is available for Users and AS guests. Bookings for accommodation can be made through the User Office.
Users covered by the AS travel funding scheme are provided complimentary accommodation at the AS Guesthouse for the nights of their beamtime, plus up to two additional nights, provided these are contiguous with the dates of the beamtime. Each user group is entitled up to three complimentary rooms per beamtime. For MX CAP users please refer to the AS website for conditions: http://archive.synchrotron.org.au/features/mx-cap-proposals/mxbeamtime-experiment-authorisation-process#Accommodation
Users not covered can book rooms at our discounted AS affiliated rates.
Note:
Chargesarefortheroomorapartment(notperperson)andare inclusive of GST
ASAffiliatedGuests–GueststhatarestayingintheGuesthouse in relation to Australian Synchrotron business
After hours GP that provide home visits, bulk billed From 4pm weekdays, 10am Saturdays, All day Sunday and public holidays www.homedoctor.com.au Phone: 13 SICK (7425)
Monash
Clayton Road Doctors National Home Doctor Service
Local Public Transport
Ticket information for PTV buses, trains and trams
To travel on any Melbourne metro bus, train or tram, you will need to purchase a Myki card.
Myki cards can be purchased and re-charged at most train stations, convenience stores (e.g. 7-Eleven stores) and at Melbourne Airport.
The nearest place to purchase a Myki card is at the Monash Campus Pharmacy located at Monash University, Clayton (Ground Floor, Campus Centre, 21 Chancellors Walk).
Myki cards must be ‘touched on’ and ‘touched off’ at the beginning and end of each journey.
A visitor pack can be found at: https://www.ptv.vic.gov.au/tickets/myki/myki-visitor-value-pack/
Please see the Public Transport Victoria website for more information: www.ptv.vic.gov.au
Airport Shuttle Services
South East Airport Shuttle
http://www.southeastairportshuttle.com.au
South East Airport Shuttle operates a shuttle bus service to and from Melbourne Airport (Tullamarine). The service covers Melbourne’s south-eastern suburbs, with Monash University, Clayton being the closest available pick up/drop off point.
Airport Bus Dandenong services
http://www.airportbusdandenong.com.au/home
Airport Bus Dandenong operates a shuttle bus service to and from Melbourne Airport (Tullamarine). The service covers Melbourne’s south-eastern suburbs, with Monash University, Clayton being the closest available pick up/drop off point.
Airport Bus Eastside services
http://www.airportbus.com.au/
Airport Bus Eastside operates a shuttle bus service to and from Melbourne Airport (Tullamarine) out to Melbourne’s northern and eastern suburbs.
Taxi Hire and Driving
Taxi Service
As an alternative to commuting by public transport, there are taxis readily available for use to destinations all around Melbourne.
Our preferred taxi service is: Platinum Taxi Service (Jim) 0412 291 296
Toll road from Airport and City (CityLink & EastLink)
CityLink is Melbourne’s toll road system that encompasses the Tullamarine Freeway, the Monash Freeway and the EastLink Freeway. Visitors often use these roads without realising that a toll must be paid. Tolls can be paid over the phone (13 26 29) or over the internet (www.citylink.com.au).
Emergency Gathering & Designated Smoking Areas
Emergency Gathering
Please see emergency gathering points on map provided.
Designated Smoking Areas
There are two designated smoking areas at the Australian Synchrotron. The first is near the East Lake, next to the Guesthouse in a covered area. The second is directly behind the NCSS building.
User Facilities
User Lounge
The User Lounge is located on the ground floor of the synchrotron building near the XFM beamline and is open 24 hours a day for Users. The following facilities are available in the User Lounge:
Kitchen – food and beverage prep zone incl. coffee and vending machine
Dining & relaxation zone
Laptop zone
First Aid Room
Please see the green and white cross on the provided map. There is also a first aid room next to reception in the NCSS building.
Basketball/Multi-court
Equipment is kept in storage shed next to the recreation court.
Café
There is an onsite cafeteria, ‘L’Arte Central’, located on the ground floor of the NCSS building.
The café is open from 8:00am until 2:00pm.
Phone: 0414811367
https://www.lartecentral.org.au/
Indigenous Gardens
Mid-bottom right on map – a sitting area.
User Pool Cars (EV)
This QR code can be used to pre-register for borrowing pool cars. Availability is on a first-come, first-served basis.
