UPTIME GUARANTEE IVECO DELIVERS VEHICLE UPTIME
As a guarantee of product reliability and Service Network excellence, IVECO offers the Brand-new formula UPTIME GUARANTEE.
ON THE MAIN EUROPEAN ROUTES / CORRIDORS
With UPTIME GUARANTEE, should a NEW STRALIS become inoperable due to technical issues, it will be repaired within 24 hours from recovery at an IVECO TRUCK STATION (timing as identified by the IVECO CUSTOMER CENTER). If this is not possible, IVECO will provide the customer with: • a replacement truck (if available) • or a daily compensation for every 24 hours downtime period in the workshop (*). UPTIME GUARANTEE is included as standard coverage with NEW STRALIS XP and integrated in ELEMENTS 3XL / 2XL contracts (**). (*) up to 4 days
(**) up to 4 years
IVECO TRUCK STATION: A PARTNER ACROSS EUROPE
Driving NEW STRALIS means never being alone: Customers can count on IVECO TRUCK STATION centres, located on all main European routes. TRUCK STATIONS carry out a wide range of maintenance and assistance operations – including fast-lane repair with IVECO original parts, trailer service, tyre service, body service, AdBlue® refuelling and truck wash*. Access to the closest TRUCK STATION service point can be booked by app, telematics or phone through the ASSISTANCE NON STOP 24/7 CUSTOMER CENTER. TRUCK STATIONS fulfil strict criteria of admission, and stand out for their first-class service based on experience and Customer dedication: their mission is to reduce downtime and improve truck productivity by solving problems in the best, quickest and most professional way. * Check the Services available in your TS
PROXIMITY Wherever you are, a truck station is always near you. You can count on it.
TECHNICAL MULTISERVICE • Trailer service • Tyre service • Body service • AdBlue® refilling • Truck wash
EXTENDED OPENING HOURS All truck stations are open from Monday to Saturday with extended hours. They are available 24 hours a day.
ADDITIONAL SERVICES • Agreement with hotel (including transfer) • Replacement vehicle
TOP STAFF The best trained and specialised technicians ensure the excellence of service.
PRIORITY For you, a fast lane for any technical issue of your truck.
TOP QUALITY REPAIR • Experienced IVECO staff • Most advanced diagnostic tools • First-class repair, fast execution, reduced downtime.
PARTS AVAILABILITY The quality of the logistics and the increased availability of spare parts in the warehouse shorten the repair time. 25