AWARDS
Guardsman Best Product Protection (Furniture)
Technicians visited more than 50,000 customers’ homes in 2022
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Interiors Monthly August 2023
The Guardsman team is celebrating again as it takes home the Interiors Monthly Award for Best Product Protection (Furniture). ‘This is such a great honour for us to win this accolade again. I am so proud of everyone in our team, from the sales, training and marketing division who collectively work so hard to maintain our retail partnerships, to our claims team who make sure customers are receiving the best possible service and outcome. Not forgetting our talented repair networks who apply their incredible wealth of experience and expertise in repairing and restoring furniture. The results are truly stunning, restoring what are often big-ticket purchases back to their original state after those everyday accidents that we know happen. I would like to extend my sincere thanks to each and every person in our team for their hard work and professionalism, as well as our retail partners for their continued support and, of course, the Interiors Monthly readership,’ says Mark Potter, Guardsman md. Guardsman, which boasts a UK-wide network of mobile furniture experts from SMART repair technicians and stain removal technicians to regional workshop-based specialists, attributes part of its success to the wealth of expert skills held within the network. ‘Last year we visited more than 50,000 customers’ homes to restore their furniture, and fixed an industry-leading
80% of those claims on the first visit, delivering the best customer journey possible,’ says Will Taylor, Guardsman technical manager. ‘We believe in the power and success of the training programme we carry out throughout the year. We only use industry experts, who share their knowledge, experience and best practice, ensuring that our technician network can truly be called the best of the best.’ After a recent training event involving more complex and difficult-to-repair materials such as high-gloss marble and stone, technicians were able to evidence and show improvement from an average 80% first-time visit repairs to 95%-100%. ‘We are so privileged to have a network who actively engage with us, who want to learn and improve their craft as well as sharing it with the next generation. There is an active desire by technicians to share their expert skills and mentor young apprentices, safeguarding their craft and unique talents for future generations. This provides Guardsman with a unique service provision to complement our furniture protection plans. ‘Thank you to everyone who took the time to vote for us. We are thrilled to have won this award again. This has been a year of big changes for Guardsman, so it gives me even greater pleasure that we have again delivered and have been recognised by this award from Interiors Monthly readers,’ says Potter. Tel: 01235 444 700