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APRIL 2019

THE MESSENGER A Publication for North Arkansas Electric Cooperative Members

NAEC mailing members’ capital credit certificates this month

Pay bill, report outages with mobile app Members can use the NAEC Mobile App to report a power outage in addition to paying their bill and viewing their usage. Reporting an outage is easy. After logging in to the NAEC Mobile App, select the account experiencing an outage and answer the fields under the “Report an Outage” menu option. Log-in information for the app is the same as the NAEC Member Account Portal at If logging in for the first time to either, use your account number in the first field and the same account number minus the last three digits in the password field.

If you had electric service with North Arkansas Electric Cooperative in 2018, you should receive your capital credit certificate for that service around the end of the month. These certificates are notices only and cannot be cashed or used as credit against electric bills. They are the co-op’s way of informing you of the amount assigned to your account in capital credits for the year. The cooperative business structure is different from most. NAEC does not return the money earned to an unknown investor or stockholder. Cooperative profits, called margins, are assigned to you, the owners, who are also users of the co-op’s services. These margins are assigned on a prorated basis according to the amount of electricity used during the year in question. When and how much of your capital credits will be refunded depends on whether the co-op’s financial condition warrants such a refund. The decision to refund capital credits is a complex one because margins represent system equity. This equity is essential to the co-op’s Members’ Economic Participation financial strength. If NAEC returns too much of the system’s equity as capital credThe third of seven Cooperative Principles its, then it could jeopardize its standing states members contribute equitably to, with lending agencies. It also would mean and democratically control, the capital the co-op is refunding capital that is used of their cooperative. as funds for construction. Without these internally generated funds, the co-op would have to increase its borrowing, increasing interest costs and the cost of providing service. On the other hand, if NAEC kept all margins year after year and built up a high equity level, we rightfully could gain the reputation of acting like a private power company, not giving any evidence of being owned by our members. The balance in a properly maintained equity/capital credit program lies somewhere between those two extremes. The NAEC Board of Directors strives to maintain that proper balance. If you have questions about capital credits or your account, please call 870-8953221 to speak with a member service representative. Our offices are open from 8 a.m. to 4:30 p.m. Monday through Friday. You also may send an email to

When the lights go out, we’ve got your back.

HAPPY EASTER — NAEC offices will be closed April 19 in observance of Good Friday. In the event of an outage, please call 870895-3221 or use the NAEC Mobile App to report.

Lineworker Appreciation Day April 8, 2019

Scholarship applications due April 12

Million-hour milestone

NAEC is accepting applications for the 20192020 Operation Round Up® Scholarship Program. The application is posted at and is available through high school counselors. High school seniors with at least a 3.0 GPA and whose parents or guardians are NAEC members may apply. Applicants must mail or submit the application by April 12. They must include a transcript and three letters of recommendation. Please call 870-895-6210 or email with any questions.

NAEC CEO Mel Coleman, center, receives a plaque on behalf of co-op employees that recognizes NAEC reaching one million safe work hours. It was presented by Arkansas Department of Labor Deputy Director Ralph Hudson, right, and Arkansas Workers’ Compensation Commission Health and Safety Division Administrator Paul Hansen on March 4. NAEC is the fourth company to reach the milestone this fiscal year. The department has presented 498 million-hour awards since the program was established in 1976.


SHUT-OFF NOTICES — NAEC shut-off notices now are printed on white paper instead of pink. As always, anyone with questions regarding their account may call NAEC at 870-895-3221 or email

Streaming content with electronic equipment that has earned the ENERGY STAR® rating will use 25 to 30 percent less energy than standard equipment. —

DAILY HIGHS & LOWS — FEBRUARY 2019 Average Daily High: 52.29° compared to 53.83° in 2018


Average Daily Low: 30.52° compared to 30.98° in 2018 Total Rainfall Amount: 6.55” compared to 6.62” in 2018 Warmest Day: Feb. 4, 77.6° at 4 p.m. Coolest Day: Feb. 8, 14.7° at 7:30 a.m.


CONTACT NAEC 870-895-3221

RIGHT-OF-WAY Fulton County: Elizabeth and area between Viola and Gepp; Baxter County: Highway 5 South around Mountain Home


ON THE FRONT Matt Turner, NEXT installation technician, shows Mountain Home students fiber optic cable at the Career Expo on March 1.

Profile for Inside Information

2019 April North Arkansas Electric The Messenger  

2019 April North Arkansas Electric The Messenger

2019 April North Arkansas Electric The Messenger  

2019 April North Arkansas Electric The Messenger

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