1 minute read
Understanding Australia’s new broadband
from 2017-09 Sydney
by Indian Link
By replacing and upgrading parts of the existing phone and internet network, nbn is bringing more Australians access to fast and reliable broadband services.*
Most homes and businesses need to switch
As most existing landline phone and internet services will be disconnected, it’s important you switch affected services before your disconnection date.^ nbn will notify you by mail once you can switch to a new plan over the nbn™ access network. You’ll then have up to 18 months before existing services are disconnected.^
Nbn Is A Wholesaler
This means nbn does not sell to the public. nbn supplies phone and internet providers with wholesale services they combine with their own network services to deliver your new plan. So you’ll need to contact your preferred provider once you’re ready to switch.
You have a choice of speeds nbn offers three superfast wholesale speed tiers to providers ‑ 25Mbps, 50Mbps and 100Mbps.* There’s also 12Mbps, which is not considered superfast broadband.* Talk to your phone and internet provider about speed tiers available in your area, as well as the actual speeds you can expect to experience on your new plan (particularly during peak times like the evening).
Factors affecting your experience
The nbn™ access network and your provider’s network are likely to slow down when more people are online at once. Maximum speeds will also vary based on your modem, Wi Fi and other issues.*For more information on how your particular experience will be affected, speak to your provider.
Important information on device compatibility
Safety critical devices like medical alarms, fire alarms, monitored security alarms and lift emergency phones, may not be compatible with your new plan at all times.† To help minimise a loss in your services, check with your device provider that these will work on your new plan or whether you’ll need to find an alternative solution. It’s also important you register safety critical devices with nbn by calling 1800 227 300 or visiting nbn.com.au/compatibility.
