EMERGENCY NUMBERS

The emergency number for police, fire or ambulance is 112. • The pan-European 112 emergency operators will speak English. You will be asked for the address and city where you are calling from and the nature of the emergency. • For information on emergency situations (noodsituaties) in the Netherlands, visit the government site www.denkvooruit.nl. • Residents can also subscribe to the government mobile alert service (www.nl-alert.nl), which will send a text message regarding any emergencies in your area.

WATER EMERGENCY

POLICE

• Each municipality tests their siren the first Monday of every month at 12pm. • For acute danger, a siren will sound in the affected area(s) and signals for people to head indoors. Information about the disaster or emergency will be published on www.crisis.nl.

• The non-emergency number is 0900 8844. You will be connected to your local police station. • If your passport has been stolen, contact your embassy immediately for instructions as to what to do next. You generally need to make a statement at a police station to start any kind of official procedure (insurance, applying for a new passport etc.). • Visit www.politie.nl for information. FIRE • You can find information on Dutch fire services at www.brandweer.nl. • Ambulance • In emergency medical situations you can call an ambulance. • You can also visit A&E but if a doctor could have treated the situation, you may be charged for this or refused treatment without a referral. • For non-threatening issues, you should first contact your local doctor or find your closest out-of-hours medical clinic (huisartsenpost). GAS AND ELECTRICAL EMERGENCIES • If you suspect a gas leak (gaslucht) or have a power problem (stroomstoring) you can call the national line 0800 9009; for serious emergencies posing a public threat, call 112. • See www.gasenstroomstoringen.nl for details.

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• Contact your local gemeente for serious (sewage) issues. • If the problem is in the length of pipe between the street and your house, this is the local water board’s responsibility; find yours at www.vewin.nl by typing your postcode in the box under Uw drinkwaterbedrijf. SIREN

HELPLINES • ACCESS • Invaluable resource for all international residents. • 0900 222 2377 (20ct/min) | www.access-nl.org | helpdesk@access-nl.org • Alcoholics Anonymous • www.aa-netherlands.org | National: 020 625 6057 • Animal emergencies • Also provides a shelter for animals seeking new homes. • www.dierenambulancedenhaag.nl | National: 070 328 2828 • Gay & Lesbian Switchboard • www.switchboard.nl | National: 020 623 6565 • Helpline for children and teenagers • www.kindertelefoon.nl | 0800 0432 • SOS 24-hour helpline • Staffed by Dutch volunteers but many speak English. • www.sensoor.nl | 0900 0767 (5ct/min)

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