8
H A L L & PA RT N E R S
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SAÏD BUSINESS SCHOOL
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WOMEN OF THE FUTURE
kindness has a positive impact on organisational culture and performance There was overwhelming
The business case for being
agreement among our
kind is robust and strong. There
interviewees that kind
is a win-win outcome.”
behaviours and actions have a positive impact on the
When people work in a kind
culture and performance of
environment, they are more
organisations. Kindness builds
inclined to be kind to customers.
trust, collaboration, productivity
As one leader said, “We go
and loyalty.
the extra mile to look after our people, and they go the
“When people feel valued and
extra mile in looking after our
respected, they perform better.
customers.”