The Power of Kindness

Page 8

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H A L L & PA RT N E R S

SAÏD BUSINESS SCHOOL

WOMEN OF THE FUTURE

kindness has a positive impact on organisational culture and performance There was overwhelming

The business case for being

agreement among our

kind is robust and strong. There

interviewees that kind

is a win-win outcome.”

behaviours and actions have a positive impact on the

When people work in a kind

culture and performance of

environment, they are more

organisations. Kindness builds

inclined to be kind to customers.

trust, collaboration, productivity

As one leader said, “We go

and loyalty.

the extra mile to look after our people, and they go the

“When people feel valued and

extra mile in looking after our

respected, they perform better.

customers.”