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ABODE THE HOUSTON APARTMENT ASSOCIATION MAGAZINE
www.haaonline.org
November 2026
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CONTENTS November 2026 • Fall Print Edition
ON THE COVER 32 HAA Forty Under 40 – Meet the Houston Apartment Association’s Forty Under 40 Class of 2026. See photos from the event starting on Page 28, and meet this elite group starting on Page 32. Also don’t miss photos from the Bill Dinerstein Memorial Golf Tournament and much more.
Thank you to our cover sponsor Chadwell Supply Cover image provided by Chadwell Supply https://www.chadwellsupply.com
FEATURES & PHOTOS 18 On the Scene – Photos from the ACES Luncheon. 22 On the Scene – Photos from the HAA Forty Under 40 Celebration. 26 On the Scene – Photos from the Bill Dinerstein Memorial Golf Tournament. 32 Forty Under 40 – Meet the HAA’s elite young professionals. 52 On Site with ABODE – Take a closer look at one of HAA”s Honors Award winning properties.
COLUMNS & MONTHLY UPDATES 7 President’s Corner – Recognizing the future of our industry. 8 Exclusive Member of the Month – Meet and support Dixie Interiors. 9 Legislative Update – More on City of Houston Ordinances and the Elections. 11 It’s The Law – A guide for charging and disclosing fees in 2026. 14 Resident Relations – A resident disputes charges after failing to move out of a property. 20 Calendar – HAA’s schedule of events for the coming months. 44 Go-Getters – See photos from the latest Meet & Greet. 46 The Ambassador ONE Society – The Ambassadors make connections. 48 Welcome Mat – Find out about the newest HAA members. 50 Portfolio Changes and News – Property updates and news from our members. 54 Index of Advertisers – See the supplier members who support this publication. 55 MarketLine – The latest area market numbers. 56 BackPage – News from around the community.
We welcome your comments. Email us at comm@haaonline.org. www.haaonline.org
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OFFICERS AND ASSOCIATION LEADERSHIP MONICA GRACIA President-Elect RYAN TERRELL President
MANU GUPTA Vice President at Large
PRODUCT SERVICE COUNCIL OFFICERS
KAREN HEFNER Vice President at Large
BLAISE SPITALERI, CAS President Rasa Floors
VALERIE LACY Vice President at Large
DEBRA KNIGHT, CAS Secretary Comm-Fit
HOWARD BOOKSTAFF General Counsel
DAVID NARGANG Vice President at Large
LIZ LEVINS, CAS EMERITUS Treasurer Gemstar Construction
CASEY WATTS MORGAN CEO
SHELLEY WATSON Immediate Past President
MELISSA FRIEND Secretary/Treasurer
BOARD OF DIRECTORS Mack Armstrong Julie Batche Kristen Becker John Boriack Michelle Bridges Kyle Brown Tina Cavaco Terri Clifton Michelle Croasmun Deborah DeRouen Derek DeVries Scott Douglas Gina Erwin Melissa Friend Monica Gracia Stephanie Graves Billy Griffin Manu Gupta Karen Hefner Clay Hicks Sara Hinson Deborah Holcombe Crystal Jackson Nathan Kelley Debra Knight Valerie Lacy Stacey Lastovica Liz Levins David Lindley Betsy Marshall Kristin McLaughlin Joe Melton Candis Mohr Kathy Motis Katy Myrick David Nargang Jenifer Paneral Mark Park Velissa Parmer Michelle Pawelek Ryan Raser Ruth Reyes Kelly Robinson Christy Rodriguez Joseph Rodriguez Ingrid Shultz Corri Smith Blaise Spitaleri Debbie Sulzer Ryan Terrell Lindsay Torres-Smith Starla Turnbo Richard Wall Shelley Watson Richard Whatcott Tracie Yoder
DIRECTORS EMERITUS Josh Allen Gary Blumberg Ken Bohan Roger Camp Kathy Clem Jack Dinerstein Diane Gilbert Jenard Gross Darlene Guidry Alison Hall David Hargrove Larry Hill Hap Hunnicutt Stacy Hunt David Jones Mel Kieke Mike Koch Dick LaMarche Cesar Lima Bruce McClenny Tim Myers P David Onanian Jackie Rhone John Ridgway Kim Small Eileen Subinsky Steve Sweet Kirk Tate Suan Tinsley H J Tollett, Jr. Pat Tollett Vic Vacek, Jr. Beth Van Winkle Tony Whitaker Jerry Winograd ADVISORY DIRECTORS Marsha Baker Jeff Blevins Karen Briggs Gwin Caroline Erck Emily Frost Nitin Garg Izzy Garza Jacob Kunath Laura Lestus Beth Levine Cari Luetge Monica Morales Arely Pena Paola Rodriguez Jake Slosburg Alan Yu GENERAL COUNSEL EMERITUS Joe Bax
HONORARY LIFE MEMBERS Claude Arnold Kenn Brown Tina Cavaco Terri Clifton Kevin Fenn Diane Gilbert Anita Harrison Dwayne Henson Mike Koch Merry Mount Monette Reynolds Sherry Stevenson Kirk Tate Suan Tinsley Sonny Unverzagt Del Walmsley Nancé Wells H.P. Paul Young Jeanne Marie Zublin Dicks EXCLUSIVE MEMBERS 1968 Century A/C Supply 1978 Houston Planned Energy Systems 1982 Cotton Commercial USA Inc. 1984 AAA Plumbers 1986 Craven Carpet 1987 Dixie Interiors 1993 Hire Priority Staffing & Executive Search 1994 Camp Facility Services 1997 Apartments.com 1999 Foundation Specialists 2006 Lowe’s Pro Supply 2024 Air Express Construction & Plumbing
DEBORAH DEROUEN, CAS Immediate Past President Clutch City Consulting
PRODUCT SERVICE COUNCIL MEMBERS Grant Almquist, CAS, Texas Apartment Pool Services Susan Alvarado, CAS, Chadwell Supply Chris Bell, CAS, Century A/C Supply Marivel Bownds, CAS, Chadwell Supply Tammy Broadway, CAS, American Fire Systems Carina Bryars, Valet Living Shaun Callaway, CAS, Earthworks Brandon Coleman, CAS, Chadwell Supply Neal Conant, CAS, Guardian Construction Sean Cunningham, CAS, Impact Property Solutions Deborah DeRouen, CAS, Clutch City Consulting Giovanna Gone, CAS, Redi Carpet Sales Bo Hang, Redi Carpet Sales Dan James, CAS, Redevelopment Services Debra Knight, CAS, Comm-Fit
Stephanie Krop, CAS, Emeritus, Poolsure Liz Levins, CAS Emeritus, Gemstar Construction Jim Martensen, CAS, Epic Multifamily Construction Tracey Moore, CAS, Flooring Warehouse Karen Nelsen, CAS, Best Plumbing Arely Pena, CAS, Redi Carpet Sales Xochitl Sheffield, CAMP Facility Services Blaise Spitaleri, CAS, Rasa Floors Auri Verser Sherwin Williams Ryan Weis, Affinity Waste Solutions
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NOVEMBER 2026 I VOLUME 49, ISSUE 11 Chief Executive Officer and Publisher CASEY WATTS MORGAN, MPP cmorgan@haaonline.org EDITORIAL AND DESIGN STAFF Director of Publications and Design DEBORAH NIX dnix@haaonline.org ADVERTISING Vice President of Membership Development RANDA DICK, CAPS randa@haaonline.org CONTRIBUTING STAFF Chief Operating Officer AMANDA SHERBONDY, CAE asherbondy@haaonline.org Vice President of Education LAUREN RAGIN, CMP lragin@haaonline.org Vice President of Facility Management/RCR TINA DEFIORE tdefiore@haaonline.org Vice President of Government Affairs BEN MCPHAUL bmcphaul@haaonline.org Vice President of Finance LALO CARDENAS lcardenas@haaonline.org Events and Meetings Director KASAUNDRA WRIGHT, CMP kwright@haaonline.org Director of Resident Relations MATILDE LUNA mluna@haaonline.org Director of IT WILL ALFARO walfaro@haaonline.org Government Affairs Manager ALEX CHADWELL achadwell@haaonline.org Strategic Outreach Manager MORGAN WATERMAN mwaterman@haaonline.org Education and Events Manager BIANCA REYNA breyna@haaonline.org Member Services Manager JAKKI POSADA jposada@haaonline.org Member Services Assistant SYDNEY CHANSAMOUTH schansamouth@haaonline.org PRINTER TGI PRINTED www.tgiprinted.com
HOUSTON APARTMENT ASSOCIATION COMMITTEES COMMITTEE Executive Nominating Fair Housing Ethics Past Presidents Council Finance Legislative Political Action Century Club Education Advisory Independent Rental Owners Connection NEXT Young Professionals Leadership Development Community Outreach Product Service Council Expo Exhibitor Membership Ambassador ONE Society Resident Relations A Resident Relations B Resident Relations Appeals HAF Chili Fundraiser Honors Property Awards Honors Individual Awards
CHAIR Ryan Terrell Shelley Watson Howard Bookstaff Michelle Pawelek John Boriack Gary Blumberg Monica Gracia Stacy Hunt Liz Levins Lori Latham
STAFF ADVISOR Casey Morgan Casey Morgan Casey Morgan Casey Morgan Casey Morgan Lalo Cardenas Ben McPhaul Morgan Waterman Morgan Waterman Lauren Ragin
Alan Yu Emily Frost Arely Pena Clay Hicks Melissa Friend Blaise Spitaleri Nikki Sekunda Deborah DeRouen Sara Hinson Xochitl Sheffield Jim Martensen Michele Swilley Ryan Raser Darlene Guidry Joey Rodriguez Kathy Motis Karen Hefner Ruha Vohra Joe Melton
Lauren Ragin Lauren Ragin Amanda Sherbondy Amanda Sherbondy Amanda Sherbondy Randa Dick Randa Dick Randa Dick Matti Luna Matti Luna Matti Luna Kasaundra Wright Kasaundra Wright Amanda Sherbondy
HOUSTON APARTMENT ASSOCIATION MISSION AND VISION: HAA is the leading advocate, resource and community partner for quality rental housing providers in the Houston and surrounding area. HAA develops leadership in the multifamily industry by engaging broadly diverse membership, embracing effective technology and advocating for a geographically inclusive association. ABODE IS THE OFFICIAL PUBLICATION OF THE HOUSTON APARTMENT ASSOCIATION serving the multihousing industry in Austin, Brazoria, Chambers, Colorado, Fort Bend, Harris, Liberty, Matagorda, Montgomery, San Jacinto, Waller and Wharton counties. ABODE, NOVEMBER 2026, VOLUME 49, ISSUE 11 ABODE (USPS 024-962) is published monthly by the Houston Multi Housing Corporation. Publishing, editorial and advertising offices are located at 4810 Westway Park Blvd., Houston, Texas 77041. Telephone 713-595-0300. The $50 annual ABODE subscription rate is included in all member dues and additional subscriptions are available. The annual subscription rate is $50 for members, $65 for non-members. Advertising rates are available upon request. Contributed material does not necessarily reflect the views and opinions of the Houston Apartment Association. Copyright © 2026 by HAA. Periodicals Postage Paid at Houston, Texas. POSTMASTER: Send address changes to ABODE, 4810 Westway Park Blvd., Houston, Texas 77041.
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EXECUTIVE SUPPLIER MEMBERS These companies have generously supported the Houston Apartment Association with their Executive Supplier Membership. Please give them careful consideration, whenever possible, in your business.
2020 Exhibits 360 Apartment Renovations 3BeeGuys Bee Removal A1 Property Construction A1 Wrecker LLC AAA Staffing Ltd ACT Security Group Action Buggies Action Window Coverings Inc ACTIV Answer Adobe Floors Inc Adventure Playground Systems Inc Advocate Construction Inc Affinity Waste Solutions ALD Outdoors Alexander-Rose Associates Inc All American Mailboxes of Houston Inc All Power Solutions ALN Apartment Data Alonso Service Co. Ambassador Services LLC America's Smart Home and Businesses American Fire Systems Inc American Wheel & Tire #2 Ltd Ameristar Screen & Glass Apartment Services Group Artisent Floors ASAP Personnel Inc Asurety Dryer Vent & Fireplace Inspections Bang It Services Inc Bar-B-Clean Southwest Houston Belfor Property Restoration Berkeley Outside Services Bettencourt Tax Advisors LLC BGE Inc/aka Brown & Gay Engineers Inc BioTechs Crime & Trauma Scene Cleaning Blackstorm Security Blue Marlin Maintenance Air Conditioning and Renovation Blue Stream Fiber BluSky Restoration Contractors Brady Chapman Holland & Assoc BrightView Landscape ServicesThe Woodlands Brown & Brown Insurance Services Inc BSI Butler Plus Cabinet Door Usa Callaway Services Capital Disaster Solutions Cardboard Cowboys Cardinal Foundation Services Catalyst Construction Centex Construction Chadwell Supply Chesapeake Finishing ClaimsMate Adjusters Classic Same Day Blinds Code Red Security Systems PLLC Commercial Fire Protection Contractors Inc Core Distributing Corey Construction Commercial & Multi-Family Roofing CORT Furniture Rental CoverAll Pests CRE Business Solutions LLC Create Landscape Services LLC Crowned Eagle Construction CSC ServiceworksAppliance Warehouse Cypress Landscaping & Irrigation Inc
Decorative Flooring DeNyse Companies Designs by Holmes Diamond Services LLC DM Prime Solution DNM Contracting Inc DoodyCalls Double Oak Erosion ECC Exteriors EDT Construction Services Elevated Retail Elite Roofing LLC Elk Roofing Solutions Emersyn Electrical Services LLC Empire Fire and Safety Encore Services TX EnviroSmart Multifamily Pest Solutions Epic Multifamily Construction EPremium Insurance Agency Excel One Integrated Solutions Inc Exterior Inspections Faith J Construction Inc Fantastic Floors Featherston Sign Partners, LLC Fire Reconstruction Inc Flavor Finish Resurfacing FlipLok Floor Merchant Foundation Check Inc Frontier Waste Solutions fun abounds Gambit Construction Garland Law Firm Gemstar Construction Glass Doctor of Greater South Houston Gleam Clean GMR Electrical Go Painting of N. Houston Go-Staff Inc Good Landscaping Great American Business Products Greater Houston Pool Management Green City Security LLC Green Garbology Green Pride Landscaping Greenlogic Grindstone General Contracting Hamilton-Steele Outdoor Accents Hive Technology Hoover Slovacek LLP Houston Home and Patio Houston Roofing & Construction LLC Ideal Parking Management Incentivefox Infinity Power Partners Innovative Recovery Insurica InterSolutions Property Management Staffing Its Bugs or Us Ivory Property Restoration J National Contractors J Turner Research Jacobson Insurance & Risk Management Jansen Adjusters International JC's General Contractor LLC Johnstone Supply JOR Construction & Property Investments LLC Junk Shot and Doorstep Details of Houston Landing Lanyard Construction Services LCBI Construction, LLC Lincoln Jacob Construction
Lineups LMC Embark Landscape and Tree Care Long Point Roofing Lopez Carpet Care & Painting LP Building Solutions M3 Performance Group Major Piles Matrix Construction Services MeterNet Michel Rogers & Maloney Minol USA MNM Fire Systems LLC Mobiledumps Houston Mooring USA Mueller Water Conditioning Inc Nailed It Roofing Pros Nationwide Energy Partners Native Smart Properties NEI General Contracting Nelson Painting and Construction LLC Norman Roofing and Construction Northwest Construction Group Odor-Defence Optima General Contractor LLC Pace Mechanical Services LLC Pacific Coast Landscape and Design Pasadena Insurance Agency Inc Paul Davis Restoration of Greater Houston Penco Access Control LLC dba Penco Gate and Fence Platinum Pool and Spa LLC Polywood Precision Appliance Leasing Precision Reconstruction Group, LLC Premium Improvements Pro-Tex Contracting Group LLC Professional Resurface LLC Property Guardians LLC Pura Flo Corporation Pure Green Landscaping Pye Barker Quick Protection Inc Qwikkit R&L Global Inc R3BUILD Construction Services LLC RAM Construction Ram Jack Foundation Solutions Ramey & King Insurance Associates Inc Real Floors Inc Red Nova Construction Redevelopment Services Redux Construction Reliable Paving, Inc Reliable Roofing of Texas Inc Reliant RENCON LLC Renova Appliance Center LTD Renova One Richmond & Associates Landscaping-Houston, LTD Riverway Title Robles Roofing & More LLC Rose Paving Roto-Rooter Services Co Rotolo Consultants Inc (RCI) RTI Construction SafeRent Solutions SEAL Security Solutions LLC Secure Insurance Service Concepts Inc ServiceMaster Recovery Management Servpro Team Shaw Sherwin Williams
Sign-Ups & Banners Signal of Houston Silversand Services Southwest A/C Supply, Inc Spirtas Worldwide Stealth Renovations Steward Trash Valet Service Stormwater Professionals Group Strata Roofing and Construction LLC Strickland Law Firm PLLC Superhero Fire Protection Superscapes Landscape and Irrigation Surface Experts Surface Experts of Katy/ West Houston Swain & Baldwin Insurance & Risk Management Tejas Softwash Tell Construction & Projects LLC Texas Access Works Texas Apartment Pool Services Texas Concrete Professional Texas GroundWorks Management Texas Solution Pros Texas Southwest Floors Inc Texas Window Cleaning Co Inc TextByChoice The Katy Plumbing Company The Liberty Group Three Amigos Texas LLC THS National Tidal Electrical Services Inc Tri County Specialties LLC TurboPass Two Dots Unified Disaster Resources Urban Design Constructors Urban Outreach, Inc Urban Value Corner Store Valet Living Walton Residential Services Warren Kalyan PLLC Waste Transfer Partners Watermark Restoration Inc We Build Pickleball Courts Webb Pest Control Whitman's Contracting and Roofing Yellowstone Landscape
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Letter from the President
By RYAN TERRELL, 2026 HAA President
WE ARE BACK IN PRINT TO RECOGNIZE THE FUTURE OF THIS INDUSTRY – THE YOUNG TALENT THAT WE HAVE GROWING UP WITH THIS ASSOCIATION. This month we focus on the future leaders of the multifamily industry – the HAA Forty Under 40 – our association’s top young professionals under the age of 40. Learn more about our 40 honorees as you flip through the pages of this month’s issue, starting on Page 32. These individuals were carefully selected from more than 200 applicants and were named the best of the best within multifamily. As President of this member-driven association, and a peer to these exceptional young professionals, it is my honor to recognize the top tier of our industry. All 40 of these young professionals have poured themselves into multifamily with passion and drive. Their dedication is proof that we must continue to nurture them because it leads to successful professionals. By continuing this cycle of cultivating and recognizing young talent, we continue our history of shaping and developing our future leadership. HAA offers multiple great programs for all our industry professionals to sharpen their skills. For those looking to enhance their leadership skills, HAA’s Leadership Lyceum Program is one to consider. This development program identifies high-caliber, effective, well-informed industry professionals and educates them on HAA’s mission. If you have three or more years of multifamily property management experience and have served on an HAA committee, you are a perfect candidate. You can use the QR code at the bottom left to apply for this prestigious program. If you want to be involved with the future of our industry, the HAA NEXT program is a fantastic network of young professionals. This program commits itself to the growth of the ‘next’ generation of leaders within the Houston Apartment Association. You can find out more about NEXT using the second QR code below right and see more on their upcoming event on Pages 16. It promises to be “wild.” Finally, make sure to thank the young professionals around you. They are the future of this industry. They are watching you, learning from you, growing with you and perfecting their skill because of you. And just think, you were once in those same shoes!
www.haaonline.org/lyceum
www.haaonline.org
www.haaonline.org/next
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These companies have generously supported the Houston Apartment
Houston Planned Energy Systems
HAA Member since 1978
Cotton Commercial USA Inc.
Association with their Exclusive membership. Please give them careful consideration, whenever possible, in your business.
Apartments.com
HAA Member since 1997
AAA Plumbers
HAA Member since 1982
HAA Member since 1984
Hire Priority Staffing & Executive Search
Air Express Construction & Plumbing
HAA Member since 1993
HAA Member since 2024
Lowe’s Pro Supply
Foundation Specialists
HAA Member since 2006
Craven Carpet
HAA Member since 1999
Dixie Interiors
HAA Member since 1986
HAA Member since 1987
Camp Facilty Services
Century A/C Supply
HAA Member since 1994
HAA Member since 1968
This Month's Exclusive Supplier Member
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Legislative Update By MONICA GRACIA, HAA Legislative Chair, with BEN MCPHAUL, Vice President of Government Affairs
In the News
More on City of Houston ordinances and the General Election.
THIS MONTH, HAA
continues to advocate on key issues impacting Houston’s multifamily industry, including opposing a potential increase to the City of Houston’s fee associated with the Open Space Ordinance as well as monitoring a proposed ordinance aimed at reducing illegal dumping. Both proposals could impact the multifamily industry. Also, as the 2026 General Election approaches, HAA remains focused on the changing political landscape and its potential impact on our industry. City of Houston Open Space Ordinance Fee Increase HAA has previously reported on discussions surrounding a potential increase to the development fee paid into the City of Houston’s Parks Dedicated Fund for new singlefamily and multifamily construction. HAA recently submitted a letter to the Mayor’s office outlining HAA’s opposition to an increase in the fee, which currently stands at $700 per unit. The proposal is scheduled to be returned to the Planning Commission on October 29th for a presentation on the fund and how its dollars have been spent over the years. HAA plans to attend the meeting to reiterate our opposition to a fee increase. Following the Planning Commission meeting, a potential increase could be considered by the Budget and Fiscal Affairs (BFA) Committee, chaired by Council Member Sallie Alcorn, who has been a leading proponent of an increase. If the proposal advances, it would return to the Planning Commission for a public hearing in mid-November, with the potential to appear on the City Council agenda in December. HAA maintains that any fee increase unnecessarily places a disproportionate burden on the multifamily industry to fund green spaces in Houston. It would add further costs to new housing construction and place addiwww.haaonline.org
tional financial pressure on an already strained housing market. Increasing development fees raises the cost of new housing, making it more difficult to address Houston’s housing affordability challenges. HAA believes the City should first prioritize transparency and accountability by evaluating how existing funds have been spent before considering any fee increase. City of Houston Proposed Illegal Dumping Ordinance Although the ordinance has not yet been formally submitted, the proposal has been drafted and circulated with plans to file it in the coming weeks. Proposed by Councilwoman Alejandra Salinas, its stated intent is to reduce illegal dumping by imposing new requirements on project waste disposal and increasing enforcement. The ordinance amends Chapter 39 of the Code of Ordinances and adds requirements for projects forcing them to meet two new requirements: (1) obtain approval of a Project Waste Management Plan before a construction permit is issued, and (2) provide proof that construction debris was lawfully disposed of before receiving a certificate of occupancy or, when none is required, final inspection approval. The requirements apply to building permits involving more than 1,400 square feet of new, added, or remodeled floor area and to all commercial and multifamily demolition projects, regardless of size. Before construction work begins, permit holders must identify anticipated waste and the disposal facilities and waste haulers that will be used. After construction is complete, permit holders must provide documentation demonstrating disposal of construction waste, such as weight tickets and hauler and facility receipts, before issuance of a certificate of occupancy or final inspection approval. The ordinance creates a compliance process that authorizes the City to investigate
violations, require corrective action, and withhold a certificate of occupancy or other final inspection approval. 2026 General Election is Upon Us! By the time you read this, the barrage of political television ads will likely be nearing its end – hallelujah! The 2026 election cycle has become one of the most expensive in Texas history, with Democrats mounting serious challenges to Republicans in races for the U.S. Senate, State of Texas Governor, Lieutenant Governor, and several historically Republican seats in the Texas House and Senate. Summer polling suggested that Democrats could make historic gains in November, but as of publication, the outcome remains uncertain. For legislative concerns, call the HAA main line at 713-595-0300 and ask for Government Affairs or email bmcphaul@haaonline.org.
The Houston Apartment Association Political Action Committee is the PAC of the Houston Apartment Association, a nonprofit trade association representing the area apartment industry. The HAAPAC participates in local and state political campaigns, helping candidates who support the apartment industry and its supplier businesses. You can participate in the HAAPAC on several levels. For more on HAAPAC, visit
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It’s the Law By HOWARD BOOKSTAFF, Hoover Slovacek LLP , HAA General Counsel
How Much?
A guide for charging and disclosing fees in 2026.
PICTURE THIS: You have just booked a trip to Austin for the weekend. You are proud to have found a great deal on hotel – $150 for a downtown hotel! It’s Friday afternoon and you leave Houston around 4 p.m. The interstate is already bumper-to-bumper. You decide to stop for gas, but that quick detour ends up taking about 30 minutes. By the time you arrive in Austin it is late and you are weary. You take comfort knowing that you have a great, and affordable, hotel room waiting for you. When you arrive at the hotel, you see a sign: “Valet Parking $50”. You then see another sign that reads: “Self-Park $30 Across the Street and Around the Corner”. You decide to Valet because the thought of finding your way back to the hotel from the parking garage seems daunting. At the check-in counter, you learn of a $35 Resort Fee which you are told grants you access to the pool. You mention that you do not plan on swimming, but are told the Resort Fee is required. Just as you are about to pay, you also notice a $15 Destination Fee which you are told is due to the hotel’s prime location. This seems a bit ridiculous. For a second, you think about cancelling your reservation. But you are exhausted and, at this hour, where would you go? The final price for your hotel room is $250 + incidentals! You finally get to your room and could really use a glass of water - that will be $7! Yikes! Across the country, including Texas, elected officials are focusing on hidden fees in industries such as hotels, airlines, banking, and rental housing. The multifamily industry is the target of a growing number of fee disclosure (sometimes referred to as “fee transparency”) ordinances, statutes, regulations and rules. Let’s first discuss a few basic rules for ensurwww.haaonline.org
ing your fees are reasonable and then let’s look a little closer at the Fee Disclosure/ Transparency conversation. A BASIC GUIDE TO CHARGING FEES Three Golden Rules: Regardless of what cities and states may be doing about fee disclosure, there are a few golden rules about charging fees that you should endeavor to always follow. In doing so, you will be ready for whatever may come your way. Any fee that you charge – whether that be an amenity fee, storage fee, or a late fee – should follow these three simple rules: • First, the fee should be disclosed and agreed to be paid in writing in the lease or other written agreement. In this regard, the fee is just like any other part of the contract. Any fee that you charge needs to be in writing and agreed to in the lease so that both parties can understand and enforce the contract. How can you collect it if the resident never agreed to pay it? • Second, the Fee should be an amount that is reasonable in light of the service being provided. A fee should be an amount which covers your direct and indirect costs and expenses associated with the service that the name of the fee indicates. A fee which results in a significant profit may be determined to be unreasonable – even if it is properly disclosed. • Third, the Fee Should not be illegal. Your fee should not be discriminatory or otherwise prohibited by law. For example, PUC Rules allow for a maximum 9% service fee to be charged for submetered water billing. You should assess the service fee to all residents equally, and it should not exceed the prescribed threshold. Let’s look at an example: Valet Trash Example 1: Your property has a valet trash
service that is mandatory for all residents. The cost to engage with the third-party valet trash vendor is $15 per unit. There are also other administrative costs associated with operating the valet trash service. Your data suggests these indirect costs average out to approximately $2 per unit. There is no law which prohibits or places a cap on a trash-related fee. You charge each resident a $17 Trash Fee that is disclosed on the first page of your written lease agreement. You do not make a profit from the Trash Fee. Your Trash Fee complies with the Three Golden Rules – (1) it was disclosed and agreed to in writing in the lease; (2) it is reasonable in light of the direct and indirect costs of providing the valet trash service; and (3) it is not illegal. Example 2: After about 12 months, the vendor’s rate increased from $15 per unit to $20 per unit. You plan to provide 30-days’ advanced written notice to all residents; you increase the Trash Fee from $15 per unit to $22 per unit, even for existing leases. You are still not making a profit. Your updated $22 Trash Fee does NOT comply with the Three Golden Rules – (1) Yes, it is a reasonable estimate of the direct and indirect costs; and (2) it is not illegal. However, the $22 Trash Fee was NOT disclosed and NOT agreed to in writing in the existing lease agreements. A LOOK AT THE FEE DISCLOSURE CONVERSATION The modern-day push for advanced fee disclosure seeks to prevent the surprise of escalating costs experienced by the weary traveler who is checking into their hotel. To do this, fee disclosure ordinances, laws and regulations are popping up all over the county. These laws and regulation seek to script answers to some fundamental questions: November 2026
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• What needs to be disclosed? • When does it need to be disclosed? • How does it need to be disclosed? What needs to be disclosed? Fee disclosure and transparency regulations often divide fees into certain categories such as mandatory fees, variable fees and optional fees. Mandatory Fees would include rent and other recurring or one-time fees which are required as part of the lease or other agreement and which are of a fixed amount. This could be your Trash Fee, Technology Fee, or other fees that do NOT fluctuate. Variable Fees are often described as fees which are not a fixed amount but may still be required. These fees may vary based upon factors outside of the owner’s control. An example of a variable fee may be a utility that is measured on a submeter such that the resident pays the owner based upon the resident’s particular usage. Optional Fees are those which are not required but may be elected by the resident. For example, although not mandatory, a resident may decide to rent a storage locker or pay extra for a reserved parking space.
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There are practical challenges to the disclosure of variable and optional fees. First, they are often entirely outside of your control as the owner and/or manager of an apartment community. Second, they are often subject to change based upon third-party rates and resident preferences. Nevertheless, you should begin preparing for the prospect of having to disclose these fees. Pay close attention to Fee Disclosure discussions in your jurisdiction so that you can better understand what type of fees may need to be disclosed in advance. When does it need to be disclosed? If you are following the Three Golden Rules – then you are already disclosing all fees in writing in the written lease or other written agreement. In this situation, the prospective resident is reviewing all of the fees prior to signing their lease. Sounds great, right? Right? Not exactly. Most Fee Disclosure ordinances and regulations require disclosure of fees much earlier in the process than when a resident is given a lease to review. To provide some perspective, the City of Austin recently passed an ordinance that requires all Mandatory Fees, Optional Fees, and
Variable Fees to be disclosed as soon as the owner or the owner’s agent gives the customer information about the amount of rent or before the customer submits an application for housing, whichever is earlier. This could be as soon as the first unassuming phone call in which a rental rate is mentioned. Further, the City of Austin also requires that all advertising which contains any reference to the cost of renting must also disclose the cost of all mandatory, fixed fees. Like Austin, many jurisdictions now require disclosures even before the prospective resident has selected their desired unit. Additionally, the disclosure mandates – and the penalties for noncompliance – apply regardless of whether or not the candidate ever submits an application. Once again, closely monitor these discussions so that you can be part of shaping the landscape and can be prepared to build new processes if necessary. How does it need to be disclosed? Historically, the written lease was primarily responsible for communicating the rental rate, identifying the applicable fees, and setting forth the obligations of both the owner
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and the resident. However, under many recent Fee Disclosure ordinances, laws, and regulations, simply providing this information in the lease agreement is not adequate. The required method of disclosure varies drastically from jurisdiction to jurisdiction.
Some municipalities, Austin included, require the disclosure to occur on a form generated by the municipality (or a substantial similar form), while others take a more modern approach and indicate that disclosure can be on the owner’s website.
The conversation about Fee Disclosure and Fee Transparency is here to stay. Follow the Three Golden Rules and stay informed as to the latest conversation. Good Luck!
Want more Howard? He’s online! Want more “It’s the Law”? See current and previous issues of ABODE online at http://issuu.com/haa_abode.
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Resident Relations from the RESIDENT RELATIONS COMMITTEE
Surprise!
Management finds an interesting situation during a walk-through.
A RESIDENT FILED A COMPLAINT with HAA to receive a refund on her security deposit. The resident, who was using a Section 8 voucher, paid a $200 security deposit upon move-in. Her lease contract was valid from January 1 to December 31. Management’s Response Management responded to the Houston Apartment Association and that response was forwarded to the resident. The resident gave a verbal 30-day notice to vacate on July 26. Per the Housing Authority, the resident had 60 days to vacate the unit. Management honored the resident’s verbal notice as a proper notice to vacate and even waived all reletting fees. On October 1, the apartment community’s assistant property manager retrieved the resident’s keys from the night drop box. When the assistant property
manager performed a walk-through of the unit, she discovered the resident residing in the unit. Upon this discovery, the assistant manager notified the resident she would be charged prorated rent for each day she remained in the unit. Upon move-out, the resident had a remaining balance of $608, which included a cable bill of $65, prorated rent totaling $323 and late fees equaling $220. After applying the security deposit, the resident owed $408. Enclosed were copies of the lease, application form, move-in and move-out condition forms and the final account statement. The Committee’s Decision The committee ruled in favor of management. Charges were justified. The resident owes the property $408.
•If you are a manager with a resident relations issue, call HAA at 713-595-0300 for direct assistance. Renters can be referred to HAA to speak to a trained consultant, fluent in English and Spanish, Monday through Friday from 9 a.m. to 4 p.m. Residents can also be directed online to www.haaonline.org/renters.
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2026 Industry Achievement Luncheon & Annual Meeting With Special Guest Houston Mayor
John Whitmire Join us as we celebrate our 2026 Industry Achievement Honorees and elect our 2027 association leadership. Additionally, we will hear directly from Mayor Whitmire during a special address. Thursday, November 19 The Westin Memorial City 945 Gessner Rd. 11:30 a.m. to 1:30 p.m. Table of 10 - $1,050 Individual Seat - $100 Walk-up Seat - $120 Save by registering before October 18: $850/Table of 10, $80/Individual Seat
Thank you to our event sponsors: Achievement Recognition & Business Meeting
Chadwell Supply The Urban Foresters Keynote Speaker Mayor Whitmire
Ferguson Facilities Valet Living
See www.haaonline.org/events for more details and to register.
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Wednesday, November 11 5:30 pm to 8:30 pm Giant Texas Distillers 5610 Clinton
$45/person
Sponsored by
Ally Waste and Cline Construction
Grab your boots, round up your crew, and get ready for a night of wild west fun and a lip sync battle that'll have the whole saloon cheering. Think you've got the best western look of the night? Enter the Best Dressed Contest.
Register online at www.haaonline.org/events
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Don’t miss Dr. Debbie’s latest video @HAATV!
Dr. Debbie’s Dozen
12 Success Strategies for Enhancing Your Career
Join Dr. Debbie for another powerful dose of motivation in her Success Series every month online in ABODE magazine!
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Contact Information: Debbie Phillips Debbie@TheQuadrillion.com 404.787.4409 Scheduling & Event Coordination: Lorie Delk Lorie@TheQuadrillion.com
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On the Scene with ACES ACES Luncheon Sponsored by Apartments.com and Chadwell Supply Wednesday, September 9 at Willie G’s The Apartment Community Executives & Supervisors Luncheon featured guest speaker Katie Rigby presenting an informative session on “Coaching Through Conflict: Building Accountability Through Difficult Conversations.”
IN PURSUIT OF AN EVER-INCREASING LEVEL OF PROFESSIONALISM, the Apartment Community Executives & Supervisors group was created to offer executive-level members a way to network and exchange information and knowledge. It offers them an opportunity for educational programs and presentations, along with greater knowledge of the political and legislative needs of the industry. ACES is intended for those on the property management side of HAA membership in an executive or leadership role. For more on ACES, see online at www.haaonline.org or contact education@haaonline.org. 18
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Please join us for the Apartment Community Executives & Supervisors Annual Holiday Event
es l b Bub & h c un
Celebrate the holiday season with brunch and shopping with a festive group of local vendors.
Br
Program Sponsors:
Affinity Waste Solutions and CAMP Facility Services
Friday, December 11 10:30 a.m. to 1 p.m. Del Frisco's Steakhouse 5061 Westhimer Rd. $80 per person Please register to attend at www.haaonline.org/events Attendance for this event is open to property supervisors, executives and program sponsors only.
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NOVEMBER S M T W T F S 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30
Calendar HAA Education, Events and Meetings SCHEDULE
NOVEMBER 2 Food Drive Kickoff Monday, November 2 Benefiting the Houston Food Bank Contact Amanda at asherbondy@haaonline.org to find out how to participate!
3-5, 10-12 CAM: Certified Apartment Manager Course November 3-5 and November 10-12 8:30 a.m. to 4 p.m. The CAM Course is six days total, and candidates must attend all days. Enhances the skills of the apartment manager, which can result in better managed and more profitable rental properties, improved resident retention rates and increased employee productivity. Visit www.haaonline.org/events for details and to register. Sponsored by American Fire Systems, Century A/C Supply, Core Landscape, Indigo Construction, Jacobson Insurance & Risk Management and Stealth Renovations
4 New Supplier Member Orientation Wednesday, November 4 10 a.m. to 11 a.m. 2:30 p.m. to 3:15 p.m. Kirby Ice House Memorial For new supplier members or new member representatives to the industry. Learn the ins and outs of HAA from HAA's Product Service Council leaders. The Ambassador ONE Society meeting will follow at 3:30 p.m. for new suppliers to join! For more info, contact Member department at members@haaonline.org.
4 Ambassador ONE Society Wednesday, November 4 3:30 p.m. to 4:30 p.m. Kirby Ice House Memorial Theme: Tacky Tourist Supplier partners can join this committee for HAA Ambassadors to find out how to promote HAA Events, contact properties to survey them on benefits, and network
with other supplier partners. Supplier members only. Email members@haaonline.org for details.
11-12 EPA 608 Course November 11–12 8:30 a.m. to 5 p.m. The EPA 608 Certification Course is a two-day course which ensures technicians are trained in refrigerant safe handling, regulations and environmental protection. Technicians must pass an EPA exam for the specific equipment they work on and will receive a lifetime certification. Sponsored by Century A/C Supply
11 Resident Relations Committee A Wednesday, November 11 2 p.m. Closed committee meeting Via Zoom
11 NEXT Fall Social Wednesday, November 11 5:30 p.m. to 8:30 p.m. Giant Texas Distillers This niche group within HAA is dedicated to the networking and professional development needs of HAA members aged 39 and under. Network with your peers at the final NEXT social of the year. Sponsored by Ally Waste Services and Cline Construction
17 Avenues: Leadership Lane 3 Tuesday, November 17 9 a.m. to Noon The Avenues series features nationally-acclaimed speakers in the multifamily industry across various topics geared toward every level of multifamily professional. See Page 18 for details Sponsored by Century A/C Supply
18 HAA Community Outreach Blood Drive Wednesday, November 18 HAA Education Center 9 a.m. to 1:30 p.m. See Page 56 for details and to sign up!
19 Featured Event 2026 Industry Achievement Luncheon & Annual Meeting Thursday, November 19 11:30 a.m. to 1:30 p.m. The Westin Memorial City Join us as we celebrate our 2026 industry achievement honorees and elect our 2027 association leadership. Additionally, we will hear directly from Mayor Whitmire during a special address. See Page 19 for details. Achievement Recognition & Business Meeting aponsored by Chadwell Supply and The Urban Foresters Keynote Speaker Mayor Whitmire sponsored by Ferguson Facilities and Valet Living
20 Brazoria County JP and Constables Holiday Luncheon Friday, November 20 11 a.m. to 1:30 p.m. For more information, contact govaffairs@haaonline.org.
26-27 HAA Offices Closed Thursday, November 26 and Friday, November 27 The HAA Offices will be closed in observance of Thanksgiving.
30-December 4 CAPS: Certified Apartment Portfolio Supervisor Course November 30 through December 4 9 a.m. to 5 p.m. This course is 5 days total, and candidates must attend all days. This course enhances the skills of the apartment portfolio supervisor, resulting in better supervised and more profitable rental properties with improved owner relations and increased. Visit www.haaonline.org/events for details and to register. Sponsored by Chadwell Supply, Indigo Construction, Northwest Construction Group, Stealth Renovations, and Valet Living
DECEMBER S M T W T F S 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31
DECEMBER 2 New Supplier Member Orientation Wednesday, December 2 10 a.m. to 11 a.m. Via Zoom For new supplier members or new member representatives to the industry. Learn the ins and outs of HAA from HAA's Product Service Council leaders. For more info, contact members@haaonline.org. HAA Volunteer Appreciation Party Wednesday, December 2 4:30 p.m. to 6:30 p.m. A celebration for active HAA leadership and committee volunteers by invitation.
3 HAA Food Drive Repack Thursday, December 3 2 p.m. to 5 p.m. The HAA Communicty Relations Committee completes the yearly HAA Food Drive. Contact asherbondy@haaonline.org for details.
4 Harris County JP and Constables Holiday Luncheon Friday, December 4 11 a.m. to 1:30 p.m. For more information, contact govaffairs@haaonline.org.
9 HAA PAC Luncheon Wednesday, December 9 11:30 a.m. to 1:30 p.m. Contact govaffairs@haaonline.org for details. Sponsored by Flooring Warehouse
10 Go-Getter Holiday Meet & Greet Thursday, December 10 4 p.m. to 6 p.m. Cottonwood Join the Go-Getter Club! You can help strengthen your association by recruiting new members and increase engagement.New & prospective members are welcome to attend to meet current members to build their network and build lasting connections. First beverage included. Drawing to win $1,000
UNLESS OTHERWISE NOTED, all events meet at our Dinerstein Reed Prokop Education Center, 4810 Westway Park Blvd., second floor, in either the Direct Energy and Liberty Personnel & Executive Search or the Camden and Michael Stevens Interests Room. Meetings located at the HAA Offices, 4810 Westway Park Blvd., first floor, will be held in the Redi Carpet and Winograd Families/Judwin Properties Conference Room. See www.haaonline.org/events for an interactive calendar. 20
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Please note that dates and times are subject to change. Check the calendars at www.haaonline.org/events for the most up-to-date information.
ticket for every recruit for the year. See Page 44 for more details. Sponsored by InterSolutions and Redevelopment Services
11 2026 ACES Holiday Brunch Friday, December 11 10:30 a.m. to 1 p.m. Del Frisco's Steakhouse 5061 Westheimer Rd ACES (Apartment Community Executives and Supervisors) is an exclusive special interest group at HAA for management executives. Annual ACES Holiday Brunch & Shopping event! Attendance for this event is open to property supervisors, executives, and program sponsors only. See Page 19 for details. Sponsored by Affinity Waste Solutions and CAMP Facility Services
17 Fort Bend County JP and Constables Holiday Luncheon Thursday, December 17 11 a.m. to 1:30 p.m. For more information, contact govaffairs@haaonline.org.
18 Montgomery County JP and Constables Holiday Luncheon Friday, December 18 11 a.m. to 1:30 p.m. For more information, contact govaffairs@haaonline.org.
21-January 1 HAA Offices Closed Monday, December 21 through Friday, January 1 The HAA Offices will be closed in observance of the Holiday Season.
www.haaonline.org/rcr Visit www.haaonline.org/events to register and for a list of sponsors www.haaonline.org
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On the Scene Photos by HAA STAFF Forty Under 40 Celebration Thursday, September 10 at Haywire “Top Shelf” Sponsors: Asset Living and CAMP Facility Services “First Round on Us” Sponsor: Core Distributing “Cheers” Sponsor; Triumph Construction Group HAA members celebratedthe future of HAA leadership with food, libations, custom-branded leather keepsakes and engraved glasses for the honorees.
Forty Under 40 Class of 2026 Malcolm Allen, Asset Living John Barr, The Dinerstein Companies Lannya Batiste, Camden Kiahna Bettis, Venterra Realty Darryl Brown, Morgan Group Megan Bugg, The Dinerstein Companies Miriam Ceron, Q10 Property Advisors Christopher Cunningham, RPM Living Crystal Egan, Hanover Company Anthony Enriquez, Redi Carpet Sales Paige Friesen, Native Smart Properties Allison Giles, H Property Management Victoria Golan, Asset Living Cassandra Green, Venterra Realty Lindsey Havemann, Kairoi Residential Bret Heitzman, Dixie Interiors Amanda Hernandez, Q10 Property Advisors Brittany Hernandez, The Dinerstein Companies Jenny Juarez, RPM Living Samantha Koenig, Greystar Earl Lacey, ResMan by Inhabit Fernando Lara Villeda, Reep Management Beth Levine, Judwin Properties David Lindley, Gambit Construction Nikcole McGee, Asset Living Jordan Mills, Corinthian Asset Management Melanie Morales, Encore Services TX Rachel Munoz, Fairfield Residential Frankie Peraza, BH Management Joslin Philley, The Dinerstein Companies Ashley Ralph, Greystar Raymond Reynoso, Camden Joseph Rodriguez, The Urban Foresters Victoria Sepulveda, The Liberty Group Xochitl Sheffield, CAMP Facility Services Karina Slaydon, Portico Property Management Mason Storrs, Century A/C Supply Trevor Stroud, The Dinerstein Companies Vania Thompson, Greystar Auri Verser, Sherwin Williams
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On the Scene Photos by HAA STAFF Forty Under 40 Celebration
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On the Scene Photos by MARK HIEBERT, Hiebert Photography 2026 Bill Dinerstein Memorial Golf Tournament Tuesday, September 22 at Highland Pines Golf Club This year’s tournament raised $28,000 for HAA’s PAC! Thank you to our many generous sponsors: Lunch & Reception Ferguson Facilities Jacobson Insurance & Risk Management Awards Epic Multifamily Construction Indigo Construction Northwest Construction Group
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Practice Range Nailed It Roofing Pros Golf Balls Chadwell Supply Golf Tees The Urban Foresters Scorecards Sherwin Williams
Players Carts Greystar President's Cart Guardian Construction Breakfast Buffet Appliance Warehouse Steward Trash Valet Services
For more photos, scroll down to the photo galleries at lower right on the HAA website home page at www.haaonline.org.
Breakfast Beverage Station InterSolutions Staffing Beverage Carts Core Distributing Ferguson Facilities Course Beverage Stations Apartments.com TiCon Texas Construction Services Closest to the Pin CAMP Facility Services Longest Drive InterSolutions Staffing Course Hole Sponsors AAA Plumbers Ameristar Screen & Glass BluSky Restoration Century A/C Supply Core Distributing Cotton Commercial USA Inc. EarthWorks Flooring Warehouse Furniture Options InterSolutions Staffing Jacobson Insurance & Risk Management Knight Commercial Redevelopment Services ServPro Team Olson Stealth Renovations Superscapes Landscaping
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Congratulations to the tournament winners: Closest to the Pin: Kenyon Carroll, Freedom Construction Longest Drive: Justin Kaplan, GWR Management Third Place Team: Redux Construction Second Place Team: Indigo Construction First Place Team: GWR Management www.haaonline.org
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On the Scene Photos by MARK HIEBERT, Hiebert Photography Bill Dinerstein Memorial Golf Tournament
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Photos by MARK HIEBERT, Hiebert Photography, with some photos supplied by honorees
Meet the Houston Apartment Association’s 2026 Class of Forty Under 40 honorees. These top young professionals were selected from nominations by peers, supervisors and leaders, some are listed here. A panel of judges in the association’s leadership scored honorees based on career achievements and success, local community and association involvement and leadership qualities.
Note: Honorees are listed with company at time of the award.
Malcolm Allen Director, Regional Performance, Asset Living “Malcolm is a passionate leader who is deeply invested in the success of both his teams and his colleagues. He consistently goes above and beyond to support those around him, making him an invaluable team player and trusted partner across the organization. … Malcolm takes the time to share his knowledge, provide guidance, and help others reach their full potential. He leads with professionalism, integrity, and a genuine desire to see others succeed. Beyond his expertise, Malcolm serves as a true inspiration through his positive attitude, strong work ethic, and commitment to excellence.” – Margaret Bailey, Asset Living
John Barr VP of Operations, The Dinerstein Companies “… One of the things I admire most about John is his unwavering passion for our industry. Even after nearly eight years working together, he remains just as excited about improving the resident experience, solving operational challenges, and finding new ways to create value as he was on the day he joined TDC. That passion, combined with his creativity, strategic thinking, and dedication to continuous improvement, has made him one of the most influential leaders I have had the privilege to work with.” – Aryne Bailey, The Dinerstein Companies
Lannya Batiste National Sales Director, Camden “Lannya is an asset to Camden. She has so much industry knowledge and a true passion for enhancing the experience for our onsite sales professionals. She keeps our teams top of mind in all her decision making. She previously worked onsite as a Community Manager and a Regional Manager. In every role, she serves people first, before all things. She understands the challenges of multifamily and works to find solutions for those she supports. Lannya is vibrant, fun and a true gem in this industry. She deserves this title!” – Ericka Butler, Camden
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Kiahna Bettis Resident Success Specialist – Billing and Collections Texas Lead, Venterra Realty “During our time working together at The Preserve at Baywood Apartment Homes, Kiahna consistently demonstrated exceptional leadership as my Assistant Manager … She has a natural ability to lead both independently and collaboratively, making decisions that positively impact residents, team members, and overall performance. … In 2024, the newly created Resident Success Specialist role was introduced, and Kiahna was the clear choice to step into this position. She quickly made an impact, and as the program expanded across all Venterra communities, she was selected to lead the Texas portfolio through this transition. In her current role as Texas Resident Success Specialist Lead, she demonstrates strong leadership by mentoring and developing team members … ensuring her team consistently achieves financial goals while delivering an exceptional resident experience. Kiahna is a driven, influential leader who elevates those around her and brings lasting value to every organization she serves.” – Kelley Garza, Venterra Realty
www.haaonline.org
Megan Bugg Darryl Brown Assistant Manager, Morgan Group “Darryl Brown exemplifies the qualities of an emerging leader through his dedication to excellence, innovation, and service within the multifamily housing industry. He consistently goes above and beyond to create exceptional resident experiences, develop meaningful relationships, and foster a positive community culture. Known for his professionalism, strong leadership, and solution-oriented approach, Darryl has made a lasting impact on both his team and the communities he serves. Beyond his professional achievements, he is the founder of Hollywood Helps, a nonprofit organization dedicated to making milestones memorable through community outreach and charitable initiatives. His commitment to leadership, community engagement, and continuous growth makes him a deserving candidate for HAA’s Forty Under 40 recognition.” – Breanna Black, Morgan Group
National Marketing Manager, The Dinerstein Companies “Megan Bugg has apartment industry roots that run deep, following in the footsteps of her mother, Jackie Rhone, and her brother, Blake Subinsky. Throughout her career, she has dedicated herself to marketing, innovation, analytics, and leadership, helping elevate our communities and drive exceptional results. Megan has played a key role in the success of several flagship properties, including Aspire Post Oak and Inspire Homes Missouri City, both of which earned prestigious recognition at the HAA Honors Awards. Her strategic thinking, commitment to excellence, and passion for the industry have made her an invaluable contributor to our team's success.” – Merideth Bunting, The Dinerstein Companies
Miriam Ceron Property Manager, Q10 Property Advisors “When Miriam stepped into her role as community manager, she didn't walk into an easy situation. She inherited a challenging community with a demanding ownership group. … What followed was nothing short of a transformation. Miriam's greatest asset is her relentless positivity. Where others might have seen obstacles, she saw opportunity. … By genuinely investing in the resident experience, she rebuilt a sense of community from the ground up. The community's online reputation … became a standout achievement across our entire portfolio. That doesn't happen by accident. It happens when a leader shows up every single day with intention, warmth, and a refusal to settle for mediocre. Miriam's resilience under pressure, combined with her ability to inspire both her team and her residents, is exactly the kind of leadership that elevates our industry.” – Grace Rocha, Q10 Property Advisors November 2026
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Christopher Cunningham Senior Vice President, Operations, RPM Living “Chris began his property management career as a Community Manager and, through consistent performance, strong operational expertise, and an authentic passion for people, advanced to his current role as Senior Vice President of Operations. Today, he oversees more than 34,000 apartment homes across the Houston market. His career progression reflects not only his talent and work ethic, but also his ability to deliver meaningful results while building trusted relationships with associates, clients, and industry partners. What has consistently distinguished Chris is his approach to leadership. He is a servant leader who is deeply invested in the success of those around him. Throughout his career, he has inspired teams, developed emerging leaders, and created environments in which associates feel supported, challenged, and empowered to grow. He leads with integrity, accountability, and a genuine commitment to excellence, earning the respect of colleagues at every level of our organization.” – Ingrid Shultz, RPM Living
Crystal Egan Senior Property Manager, Hanover Company “Crystal Egan is an outstanding example of the next generation of leadership within the property management industry. … Crystal approaches her role with a strong sense of ownership and accountability, ensuring both operational excellence and exceptional resident experiences. Within Hanover, Crystal is known for going above and beyond expectations. She demonstrates a keen ability to lead teams, improve property performance, and foster a positive, service-driven culture. Her proactive mindset and commitment to continuous improvement have made a measurable impact on both team engagement and asset success. Beyond her professional achievements, Crystal contributes to her community through her willingness to support colleagues, mentor others, and participate in industry initiatives. She represents the values of integrity, collaboration, and leadership that define the very best in property management.” – Jeff Crump, Hanover Company
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Anthony Enriquez General Manager, Redi Carpet Sales “Anthony's leadership skills and future potential are reflected in his rapid promotion up the ranks of Redi/HD Supply and also in his participation and contributions towards both the San Antonio Apartment Association and Houston Apartment Association. … In addition, Anthony was asked to represent Redi at TAA, where he serves on the NextGen Committee, Supplier Council, and Education Committee. As Greystar's primary flooring installer servicing our Houston market, his job servicing our business is fulltime. Things don't always go as planned and mistakes happen. Anthony has been the first in the field to own mistakes and ensure they are made right. Additionally, he has been proactive in his approach to creating relationships with our regionals and directors, further ingratiating himself with us and our organization. Anthony has a bright future ahead of him and I couldn't be happier to provide my support for his inclusion into this prestigious group.” – HAA President Ryan Terrell, Greystar
Paige Friesen Business Development Manager, Native Smart Properties “Over the course of more than 15 years in multifamily housing, Paige has built a reputation for driving exceptional results across communities throughout the Houston market. As an on-site leader, she consistently increased revenue, occupancy, and resident satisfaction while fostering high-performing teams and mentoring numerous professionals into advancement opportunities within the industry. Known for leading with empathy, integrity, and a people-first mindset, Paige has always prioritized creating positive experiences for residents, associates, and ownership groups alike. Today, … she combines her extensive operational expertise with her passion for asset performance and resident satisfaction, helping community management teams implement innovative smart technology solutions that enhance operational efficiency, elevate the resident experience, and future-proof their properties for long-term success.” – Crystal Ramirez, Greystar www.haaonline.org
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Allison Giles Vice President of Property Management, H Property Management LLC “I started out as a leasing agent during the height of COVID in 2020 to help H Property get their student housing portfolio leased up. In my six years at the company, I have successfully and consistently kept our portfolio at 95% leased or higher. Our company also grew exponentially in these six years, going from 105 beds of students to 525 beds of students. Throughout all of the growth, I've been able to increase our income and optimize our budgets while also building a new brand and strong reputation among the college students in the Houston area looking for off-campus studenthousing. It's been an honor to grow in this industry while also getting to show care and attention to the next generation as they navigate the beginnings of their adulthood.”
Cassandra Green
Victoria Golan Regional Manager, Asset Living “Victoria is the type of leader who elevates everyone around her. … She consistently demonstrates excellence in operations, leadership, and team development while maintaining a people-first approach that inspires trust and respect throughout her portfolio. What makes Victoria especially deserving of recognition is her commitment to developing future leaders. She takes the time to mentor, coach, and support her teams, ensuring that every individual has the tools and confidence needed to succeed. Her leadership style fosters accountability while creating an environment where team members feel valued, heard, and empowered to grow. Victoria's ability to navigate challenges, drive property performance, and build strong teams has contributed significantly to the success of both her communities and Asset Living as a whole.” – Brenda Bradu, Asset Living
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Better Living Consultant, Venterra Realty “Over the past year, Cassandra played a critical role in navigating The Delta Pearland through its lease up, consistently averaging more than 10 leases per month and helping the property achieve full lease up in just 10 months. Beyond her impressive performance metrics, Cassandra brings an unmatched level of passion and commitment to everything she does. Since joining Venterra three years ago, she has consistently demonstrated a strong work ethic, a positive attitude, and a genuine desire to create exceptional experiences for both residents and her team. Her ability to balance operational excellence with authentic relationship building has made her an invaluable asset to the property's success.” – Victoria Fikes, Venterra Realty
Lindsey Havemann Regional Manager, Kairoi Residential “Lindsey … is a dominating force in our industry and the heart and soul behind Kairoi Houston. As a leader, Lindsey operates with compassion and empathy for her entire team. She makes it a point to know every team member’s name across all of her sites, regardless of their role … As the only Regional Manager located in Houston, she has single-handedly helped hold together, support, and grow the entire portfolio. Her ability to successfully oversee a growing number of communities while maintaining strong relationships with her teams, residents, and ownership groups is a testament to her exceptional leadership and dedication. … Her ability to balance outstanding business performance with genuine care for people sets her apart as a truly remarkable leader. … Her impact can be seen in the success of her properties, the loyalty of her teams, and the countless individuals whose careers she has helped shape. Lindsey embodies the qualities of an outstanding leader and is a driving force behind Kairoi’s success in Houston. There is no one more deserving of this recognition.” – Erica Miller, Kairoi Residential November 2026
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Bret Heitzman
Amanda Hernandez
Regional Vice President, Dixie Interiors “Bret started with our company as a Sales Assistant and worked his way up through dedication, hard work, and an incredible work ethic. … Today, he oversees all branch operations, our warehouse team, and two sales managers who lead more than 20 sales professionals. … He is constantly looking for ways to improve processes, create efficiencies, and make life better for both our customers and employees. Even more impressive, he doesn’t keep those ideas to himself. He shares them freely with other branches across the country because he genuinely wants the entire organization to succeed. … I am continually impressed by how he handles the pressures that come with leadership. … Bret approaches every challenge with a positive attitude, a great sense of humor, and a smile on his face. He leads by example, earns trust naturally, and inspires those around him to be better.” – Kristin McLaughlin, Dixie Interiors
Regional Supervisor, Q10 Property Advisors “Amanda Hernandez is an emerging leader who exemplifies professionalism, service, and dedication both within the multifamily industry and her community. Through her leadership, she has positively impacted her teams, colleagues, and residents while consistently striving for excellence. Amanda is actively involved with the Houston Apartment Association through her service on the HAA NEXT Committee and HAA Chili Cook-Off Committee. She also volunteers with the Houston Food Bank and serves as PTO President at her daughter's school, demonstrating her commitment to giving back and making a difference beyond the workplace. Her leadership, industry involvement, and dedication to community service make Amanda a highly deserving candidate.” – Monica Morales, Q10 Property Advisors
Brittany Hernandez Vice President of Operations, The Dinerstein Companies “Brittany leads with integrity, accountability, and empathy. She builds trust with her teams, clients, and ownership groups because people know she cares and they know she will follow through. She has also poured herself into developing others. In the last five years alone, seven people have been promoted under her leadership, and there have been many more throughout her career. I think that says a lot about the kind of leader she is. … Brittany represents so much of what this recognition is meant to honor. She has earned her success, helped others grow, and she has made a real impact on our company and our industry.” – Clay Hicks, Hilltop Residential
Jenny Juarez Regional Vice President, RPM Living “Jenny is and has always been a true performer. One with passion and a servant's heart. She is the first one raise their hand and help when and if she can, recognizes people regardless of title or team, and geniunely makes moments memories. She's eager to not stay status quo but is the one to push the limits to always one up things. She comes to the table with solutions, not just problems; and maintains pose and professionalism in all that she does. Volunteering doesn’t just come exclusive to the needs of the company but to the community as well. Whether is donating her time, personal belongings, funds, or whatever; Jenny recognizes that the impact to another matters. Presently, she's ensuring kids don’t go into 2026-2027 without school supplies. She's the first to raid her closet to ensure women are dressed for success and aid in job interviews, and has dedicated “niece pick up and time together” weekly. She's a gem and 150% one to be welcomed into this group. ” – Cari Luetge, RPM Living
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Samantha Koenig Community Manager, Greystar “Samantha began her property management career at 19 years old as a Leasing Consultant and quickly advanced to Community Manager by the age of 21. Throughout her career, she has demonstrated exceptional leadership, a strong commitment to resident satisfaction, and a passion for developing high-performing teams. … Under her leadership, our community earned the 2025 Houston Apartment Association New Development of the Year Award and the Greystar Elite Award for Operational Excellence. Samantha is passionate about mentoring others and has helped numerous employees advance their careers. … She recently earned her Dale Carnegie Certification, completed her CAPS coursework, and is currently participating in the Leadership 6C program. Samantha actively volunteers … and coaches her children’s T-ball team.” – Cammie Polhemus, Greater Coastal Management
Fernando Lara Villeda District Operations Manager Houston Region, Reep Management “Fernando has earned multiple promotions during his career with REEP. One of his most important assignments was taking responsibility for a larger distressed asset. Through disciplined leadership, operational focus, and consistent follow-through, he helped turn the property around and develop it into one of the strongest-performing assets in our portfolio. … Fernando’s impact extends well beyond property performance. He has demonstrated an exceptional ability to develop future leaders. Leasing professionals working under his leadership have advanced into assistant manager positions, and assistant managers have progressed into property manager roles. This ability to make good employees better is one of Fernando’s greatest strengths.” – Jacob Garza, REEP Residential/REEP Equity
Earl Lacey Revenue Marketing Manager, ResMan by Inhabit “One of Earl's greatest strengths is his ability to build authentic relationships. Whether working with customers, colleagues, or fellow HAA members, he brings people together through trust, collaboration, and a genuine desire to help others succeed. He serves as an outstanding ambassador for both his organization and the multifamily industry, representing each with professionalism, enthusiasm, and integrity. Earl is also a natural mentor and encourager. He willingly shares his knowledge, celebrates the success of others, and creates an environment where people feel supported and empowered to grow. … At a stage in his career when many professionals are still discovering their path, Earl is already making a meaningful impact on our industry. … He exemplifies the qualities this award was created to recognize, and I have no doubt he will continue to elevate our profession for years to come.” – Sara Hinson, ResMan by Inhabit
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Beth Levine Management Executive, Judwin Properties “During law school, Beth interned at Judwin Properties Inc. during her summer months in 2017 and 2018, working both in the field and in the home office. Upon graduation from law school, she indicated she would like to work in the multifamily industry. Beth joined Judwin in May 2019 as a full time employee. She has been working in various roles as an assistant to our controller, director of multifamily and me. She also immediately became involved with the Houston Apartment Association, especially the NEXT committee. While learning about the multifamily business and apartment association involvement she also decided a MBA would be beneficial to her career. She enrolled in the Rice Professional MBA program and graduated this past May. Over the years, Beth has continued to learn and take on more responsibilities in the operations of Judwin Properties, Inc. while increasing her volunteerism at the Houston Apartment Association. Her commitment to Judwin and the HAA makes her a real role model for the next generation and deserving of the Forty Under 40.” – Jerry Winograd, Judwin Properties Inc.
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David Lindley President, Gambit Construction “David’s career started on-site in maintenance, giving him a true ground-level understanding of apartment operations. Since then, he has built a well-rounded career across property operations, flooring, foundation repair, construction, supplier partnerships, sales, business development, and executive leadership. … What makes David stand out is that he is both a builder and a connector. He understands how communities operate, how owners and managers make decisions, and how supplier partners can bring real value to the industry. … David’s service to the apartment association network speaks for itself. He has served as President of the HAA Product Service Council, Chair of TAA NextGen, Co-Chair of the TAA ONE Conference, and Vice Chair of TAA’s Texas Suppliers Council. He is also a graduate of HAA Leadership Lyceum and has been recognized with honors including 2021 HAA Supplier of the Year and 2022 TAA MVP of the Year. In 2025, while serving in a senior leadership role at Foundation Specialists, the company was named the TAA Mike Clark Supplier Partner Company of the Year.” – Chris Gray, Gambit Construction
Jordan Mills
Nikcole McGee Regional Manager, Asset Living “Nikcole is a driven, results-oriented leader who consistently demonstrates a strong commitment to excellence in everything she does. … She has built an impressive track record of success, delivering outstanding performance across her portfolio while maintaining high standards for operations, occupancy, financial performance, and team development. She is a true go-getter who approaches challenges with determination and a solutions-focused mindset, always willing to do whatever it takes to achieve results. Beyond her performance metrics, she leads by example and inspires those around her through her work ethic, accountability, and dedication to her team and residents. She embraces new opportunities, tackles difficult situations head-on, and consistently exceeds expectations. Her ability to balance strategic thinking with hands-on leadership has earned the respect of both her peers and the teams she supports.” – Amy Lewis, Asset Living
Regional/Operations Manager, Corinthian Asset Management “What makes Jordan exceptional is not the breadth of her responsibility, but the trajectory she has built to earn it. She first came under my leadership as a Community Director at Trailwood Village, where she earned her Certified Apartment Manager (CAM) designation and turned a difficult asset into a stabilized, high-performing community. From that foundation, she has grown into a Director of Operations who carries a consistent excellent performance rating, anchored by exceptional accountability, reliability, adaptability, and a leadership presence that aligns teams across disparate markets. She is currently pursuing her Certified Apartment Portfolio Supervisor (CAPS) designation — the natural next step in her credentialing — and she serves on the board of a regional apartment association in our Gulf Coast market, where she contributes her perspective on operations, compliance, and workforce development.” – J.P. Campbell, Corinthian Asset Management
Melanie Morales Operations Manager, Encore Services TX “At 23, Melanie runs daily operations for Encore Services TX. She joined two years ago and earned the Operations Manager title in three months. From 2024 to 2025, Encore grew 1,500% – a 16x surge that breaks most companies' operations. Ours held, and Melanie is a core reason why: she rebuilt our entire service department from the ground up, introducing the technology, dispatch, and customer-relations systems that let us scale without dropping a single community. She also built our website and social presence single-handedly, and designed the booth that won Best in Show at the 2025 HAA Expo. Add her role as an HAA Ambassador on the ONE Society and a 2026 Supplier of the Year nomination. At an age when most professionals are still finding their footing, Melanie is already the operational backbone of a fastscaling company and a recognized presence inside this association.” – David Gonzales, Encore Services www.haaonline.org
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Ashley Ralph
Rachel Munoz
Frankie Peraza
Regional Manager, Fairfield Residential “Rachel’s rapid rise into leadership is a reflection of her exceptional dedication, focus, and natural ability to lead. In just six months, she advanced from Assistant Manager to Manager, an achievement that speaks volumes about her work ethic, drive, and undeniable talent. As a Manager, Rachel didn’t just meet expectations she exceeded them. … Rachel’s continued growth led her to a Regional role, where she has flourished into a confident, resilient, and inspiring leader. … What makes Rachel stand out is not just her success, but how she achieves it through empowering others, maintaining composure under pressure, and leading with both strength and authenticity. She doesn’t shy away from challenges; she embraces them, turning obstacles into opportunities for growth and success.” – Amber Adkins, Greystar
Regional Manager, BH Management “Frankie is more than a great leader – he is a mentor, advocate, and someone who genuinely cares about the success of the people around him. … What makes Frankie stand out is his commitment to people. He takes the time to teach, encourage, and support those around him, helping them grow both professionally and personally. I am one of many individuals who have benefited from his guidance and leadership. He challenges others to be their best while always making them feel valued and supported. No matter the situation, Frankie leads with professionalism, positivity, and a willingness to step in wherever he is needed. … Frankie represents the very best of the multifamily industry, and I cannot think of anyone more deserving of recognition.” – Chelsea Sanders, BH Management
Regional Property Manager, Greystar “Ashley has had quite a different experience in the multifamily world. As a prior Texas A&M Core leader she came to Greystar under our company’s fast track program in which the candidates would spend a total of six months in each role before fast tracking into her current position of Regional Manager. With little to no background in multifamily, Ashley has soared above others in her peer group, focusing on meeting financial metrics, excelling company KPI’s, engaging in community centered outreach and leading her team and promoting growth within leadership education. Ashley is a great example of how our career paths launch within the industry and can continue to grow with self confidence and advocation.” – Kristin Krohn-Butterfras , Greystar
Joslin Philley Director of Company Experience, The Dinerstein Companies “People often talk about company culture as if it's something you can create with a mission statement or a new program. My belief is that culture is built by people, and Joslin is one of those people. She has a rare ability to make everyone around her feel seen, valued, and important. Whether she's welcoming a new hire, recognizing a team member's success, supporting someone through a difficult day, or leading a volunteer event, she brings genuine kindness, positivity, and heart to everything she does. Over the past 16 years, Joslin has built an incredible career in the multifamily industry. From her start onsite as a Leasing Agent to her current role as Director of Company Experience at The Dinerstein Companies, she has remained focused on one thing, people. She leads our employee experience strategy, overseeing onboarding, recognition, engagement, leadership development, and culture initiatives that touch every employee across our organization.” – Crystal Jackson, The Dinerstein Companies
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Xochitl Sheffield
Raymond Reynoso Operations Manager, Camden “Raymond is truly an exceptional leader whose dedication to both his team and his community sets him apart. … Raymond consistently prioritizes the growth, well-being, and success of those around him, creating an environment where individuals feel valued, motivated, and empowered to perform at their best. He leads by example with integrity, accountability, and a genuine passion for helping others succeed. Beyond his team, Raymond demonstrates an unwavering dedication to the community he serves. He approaches every challenge with thoughtfulness and professionalism, always striving to create a positive and respectful environment for everyone involved. … His strong work ethic, positive attitude, and ability to inspire others make him highly deserving of this recognition.” – Kat Brooks, Camden
Victoria Sepulveda Sales Executive, The Liberty Group “At just 28 years old, Victoria has already made a significant impact within the multifamily industry through her outstanding sales performance, dedication to professional growth, and active involvement in local apartment associations. What sets Victoria apart is her drive to go beyond the expectations of her role. She consistently seeks opportunities to build relationships, support industry initiatives, and contribute to the success of her peers and clients. Her involvement in local associations extends beyond participation – she has stepped into leadership roles, demonstrating her commitment to advancing the industry and helping shape the next generation of multifamily professionals. Victoria is a true go-getter who approaches every challenge with enthusiasm, professionalism, and a solutions-oriented mindset.” – Ryan Adams, The Liberty Group
Director Business Development, Camp Facility Services “I am nominating Xochitl because I have watched her grow into an outstanding industry professional. Her involvement in HAA committees, recognition as a Rising Star Award recipient, and unwavering commitment to our industry reflect both her passion and leadership. She genuinely loves this industry, and that passion shines through her work, her volunteerism, and the positive impact she has on those around her. She deserves to be recognized as part of the Forty Under 40 Class of 2026. – Monica Gracia, Dayrise Residential
Joseph Rodriguez Multifamily Sales Director, The Urban Foresters “His HAA involvement speaks for itself: HAA Product Service Council President in 2024, Chili Fest Committee Co-Chair 2026, Lyceum Graduate 2019, current HAA Board Member. Joseph was a big part of our company when we were finding our footing in the industry and continues to lead us toward bigger and better things. The Urban Foresters wouldn't be where we are without him.” – Jacob Rodriguez, The Urban Foresters
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Trevor Stroud Senior Property Manager, The Dinerstein Companies “Trevor is an exceptional senior manager whose career growth, work ethic, financial performance, and leadership potential set him apart as one of the strongest emerging leaders in the industry. Trevor began his career as a leasing agent and, through determination, talent, and a commitment to excellence, advanced to property manager within just two years. His rapid growth is a reflection of his ability to learn quickly, lead effectively, and consistently deliver results. Today, as a senior manager, he continues to demonstrate the professionalism, accountability, and strategic thinking needed to succeed at the highest levels of property management.… Trevor will one day run his own property management company.” – Julie Batche, Martin Fein Interests Ltd.
Karina Slaydon Regional Director, Portico Property Management “Karina has been with Portico for 11 years this July. She has grown from a leasing consultant to a top performing Regional Director. Within our organization she has won the following awards: Regional Director of the Year for 2025, Community Manager of the Year, Property of the Year, Spirit Award, and the GSD Award. She is a mentor within our orgnization and a peer trainer as well. … She is a true reflection of leadership. She is a developer by nature and coaches her teams to high performance levels. In 2025 (after only being a Regional for one full year), her team won Community Manager of the Year, Maintenance Super visor of the Year, Property of The Year, and Customer Service Excellence Award through JTurner for highest Tali score within the company. And she was a first year regional and was able to hit these marks. This is what led her to receive the Regional Director of the Year award in 2025.” – Keshia Smith, Portico Property Management
Vania Thompson Property Manager, Greystar “Vania is one of the most impactful professionals I have had the privilege of knowing in this industry. As a newcomer, I benefited firsthand from her mentorship, guidance, and unwavering support. She has a unique ability to recognize the strengths and potential in others and encourage them to pursue opportunities that align with those talents. Vania is an exceptional trainer, a powerful source of encouragement, and an invaluable resource of industry knowledge. Her commitment to developing others has helped shape countless careers, including my own.” – Lenora Holiday, Francis Property Management
Mason Storrs Territory Sales Manager, Century A/C Supply “What stands out most about Mason is his ability to build strong relationships and earn the trust of everyone he works with. In an industry where success is built on partnerships, communication, and follow-through, Mason consistently demonstrates all three. He has a natural ability to connect with people, understand their needs, and find solutions that create positive outcomes for everyone involved. … His dedication to excellence has earned him the respect of his peers as seen with his most recent accomplishment, the 2026 HAA Rising Star award recipient, and has made him a valuable contributor within the multifamily industry.” – Jacob Kunath, Century A/C Supply www.haaonline.org
Auri Verser Sales Rep Multifamily, Sherwin-Williams “Auri has built a reputation as a knowledgeable, dedicated, and forwardthinking professional who consistently goes above and beyond for her clients, colleagues, and industry partners. Her ability to foster strong relationships and deliver value-driven solutions has made a significant impact within the multifamily community. This year, her contributions were recognized when she was named Supplier of the Month, a testament to the respect and credibility she has earned among her peers.” – Allison Westerman, Sherwin-Williams November 2026
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The Go-Getters HAA’s MEMBERSHIP RECRUITERS
Empower Membership! TOGETHER WE SHINE! Recruit and network with HAA!
Join us for the final meeting! You might win big!
Be a Star! Every new member recruited this year earns a chance to draw for gift cards and other prizes. There will be a $250 Cash prize awarded to the top recruiter each quarter and a $1,000 drawing at the end of the year for everyone who recruits at least one new member this year! The final 2026 Go-Getter Meeting is December 10 4 p.m. to 6 p.m. at Cottonwood, 3422 N Shepherd Drive. BE THERE!
THE GO-GETTERS ARE THE BACKBONE of the Houston Apartment Association. By recruiting new members, the Go-Getter Club helps both new management and supplier companies and the association grow for the future. To join the club and get going on recruitment, see online at www.haaonline.org or contact the Membership Department at members@haaonline.org. 44
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The Go-Getters 3rd Quarter Meet & Greet at Cottonwood Sponsored by Best Plumbing and Houston Roofing & Construction LLC Top Producer for the Quarter was 🏆 Ryan Raser, GWR Management!
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MORE PHOTOS
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The Ambassador ONE Society HAA’s WELCOMING COMMITTEE
The Supplier Network HAA’s Ambassadors wear pink in honor of Breast Cancer Awareness Month.
Ambassador ONE Society members with at least 10 points, ranked by points earned: 1472 Furniture Options Dennis Juarez 955 Superscapes Juana Reyes 373 American Water Savings Chris Agner 357 Precision Appliance Leasing Steve Griffith 357 Renvoa One Dustin Hawkins 296 Yanelis Capote Guerrero Sherwin Williams 264 Encore Services Melanie Morales 173 Bayou City 360 Jeff Djayasaputra 137 Lineups Irene Gonzalez 135 Fire Reconstruction Inc Jennifer Coleman 129 Lineups Lucas Blancas 126 Penn Apartment Staffing Doris Martinez 109 The Liberty Group Victoria Sepulveda 95 Hentana Construction LLC Daniel DeTrinis 86 Electricity On Meoshe Hennesy 84 The Liberty Group Ryan Adams 77 Artisent Floors Kerra Fitzgerald 62 Insurica Scott Newell 60 Redevelopment Services Adoteh Joseph Akue 57 Waste Pro Luke Peterson 54 Go Painting N Houston Debbie Stinson 54 CORT Furniture Rental Jackie Rowan 42 Century Air Conditioning Supply Crystal Varela 36 Best Plumbing Karen Nelsen 32 Sherwin Williams Auri Verser 31 HD Supply Shannon Day 27 Gatby Griffin Simpson 26 Fortech Solutions Inc. Samvel Mamyan 24 Air Express Construction & Plumbing Angel Martinez 22 360 Fire & Flood Property Restoration David Loeb 19 The Nitsche Group Abby Skowron 17 Flooring Warehouse Tracey Leach-Moore 17 Redi Carpet Sales Bo Hang 17 Northwest Construction Group Facundo Villarreal 17 Steward Trash Valet Service Yvonda Lewis 17 Lincoln Waste Solutions Virginia Taylor 16 CAMP Facility Services Xochitl Flores 16 Ferguson Facilities Supply Clinton Hudson 16 Texas Solution Pros. Stephen Cleary 15 American Fire System Inc. Tammy Broadway 15 Freedom Construction Derek DeVries 15 RAM Construction Chad Davis 15 Poolsure Chloe Griffin 15 InterSolutions Crystal Murillo 15 Gemstar Construction Liz Levins 14 Redi Carpet Sales Giovanna Gone 14 Sherwin-Williams Carol Berglund 14 Appliance Warehouse Jennifer Jacks 14 BrightView Landscapes Kelby (K.C) Catchings 14 Century Air Conditioning Supply Medley Guzman 13 Jonathan Bartholomew Artisent Floors 13 Flooring Warehouse Paola Magana 13 Appliance Warehouse Roosevelt Fuller 13 Sherwin Williams Ryan Bruner 12 Epic Multifamily Construction Jim Martensen 12 Century Air Conditioning Supply Mason Storrs 12 Waste Pro USA Alexis Cooper 12 Core Distributing Caldwell DeVries 12 Fresh Aire of Galveston County Doyle Williams III 12 Tejas Softwash James Seay 12 Floor Merchant Mo Aly 11 Glass Doctor of Greater South Houston Angelina Valencia 11 Encore Services David Gonzales 11 Sherwin-Williams Emily McAnelly 11 Chadwell Supply Marivel Bownds 11 Minol USA Will Castro 10 ParkM Abe Shoubash 10 Redi Carpet Sales Arely Pena 10 Craven Carpet Delaney Taylor 10 Best Trash Eliott Cloninger 10 Earthtones Larry Gattis Ambassadors earn points by sharing leads, making introductions and visiting communities to promote HAA events and news.
September Top Producers: 1. Juana Reyes, Superscapes Landscape & Irrigation – 304 points, Game ChangHAAs) 2. Melanie Morales, Encore Services – 73 points, Game ChangHAAs 3. Jeff Djayasaputra, Bayou City 360 – 52 points, Maroon MHAAdness September Graduates: Alan Cawley, Northwest Construction Group, Maroon MHAAdness Casey Lund, Give Enterprises LLC, Power Partners Jeff Mouton, Resident Connect Services, Maroon MHAAdness Matthew Young, Subcontain of Greater North Houston, Power Partners Natalie Young, Subcontain of Greater North Houston, Game ChangHAAs Andrew Olson, Core Distributing, Game ChangHAAs Ryan Adams, The Liberty Group, Game ChangHAAs
THE AMBASSADOR ONE SOCIETY is an organized network exchange that helps supplier partners build their business contacts within HAA. It’s the perfect way for new suppliers to get started with the association. Group members share leads, make introductions and support HAA and its members. For details on how to join and for meeting dates, visit www.haaonline.org/ambassadors or contact the Membership Department at 713-595-0319, or email members@haaonline.org. 46
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Team photos at left, from top: First place – Game ChangHAAs - 424 points Second place – Maroon MHAAdness - 109 points Third place – Power Partners - 61 points
Mark your calendars and join us for our last Ambassador ONE Society meeting on November 4 at Kirby Ice House, 1015 Gessner Road. No December meeting. www.haaonline.org
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Welcome Mat Introducing HAA’s NEW MEMBERS OWNERS
Villa Springs LP Alexa Baterina
CollectTech Kimberly Cameron
Modern PURAIR Robert Hinchcliffe
Donias Martha Donias
631 S Olive St #860 Los Angeles, CA 90014 (213) 662-6165 Villa Springs
1926 Gustave Cook Ln Richmond, TX 77469 (425) 891-2650 Legal Services, Collection Agencies Referred by Bryan Head, CAM
21723 Walker Dr Conroe, TX 77306 (936) 932-1431 Air Duct Cleaning, Dryer Vent Cleaning Referred by Kristen Butler
305 W 27th St #117 Bryan, TX 77803 7312 Lawndale St Keystone Residential LLC Victoria McCarty
1445 Wallisville Rd Houston, TX 77049 (904) 664-9808 Dover Pointe
WinnCompanies Christi Hopson
1 Washington Mall Boston, MA 02108 (617) 742-4500 Sunset Gardens Sunset Gardens Hermann Park Lofts
NextGen Home Solutions Jason Hyams
6340 N Eldridge Pkwy #N141 Houston, TX 77041 (713) 396-2560 Gehring Place 6633 Studios NextGen Home Solutions Properties Northland Woods LLC Alexa Baterina
631 S Olive St #860 Los Angeles, CA 90014 (213) 622-6165 Northland Woods Apts
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17350 State Hwy 249 #220 #37536 Houston, TX 77064 (713) 516-3435 Amenities, Vending Machines EcoVision Pest Control LLC Andy Barbarow
Kinera & Co Esperanza Gauvin
40 Cypress Creek Pkwy Pmb 268 Houston, TX 77090 (346) 890-4017 Kinera & Co - Moody Kinera & Co - Hutton Kinera & Co - Ivy Kinera & Co - Gregg Kinera & Co - Chickering Kinera & Co - Bay Kinera & Co - Cactus Kinera & Co - Los Angeles Kinera & Co - Engleford Kinera & Co - Crane Kinera & Co - Hoffman Kinera & Co - Lavander Kinera & Co - Marcus Kinera & Co - Bauman Kinera & Co - Lyerly
ECE Markets LLC Even Skov-Skov
SUPPLIERS A-Affordable Roofing Co Ed Rickert
3333 Ridgemont Dr #203 Orange, TX 77630 (281) 335-7663 Roofing Contractors, Roofing Consultants Adams Roofing Justin Krautz
18127 Cypress Rosehill Rd #200 Cypress, TX 77429 (832) 299-5992 Roofing Contractors, Gutters & Downspouts Aigentless Carissa Bruce
1525 W Homer St Chicago, IL 60642 (281) 505-8693 Virtual Tours, Apartment Leasing Blackstorm Security Rosalee Frank-Murugan
12440 Emily Ct #601 Sugar Land, TX 77479 (832) 451-5266 Security Guard/Patrol Service, Security Control Equipment/Systems
17117 Westheimer Rd #130 Houston, TX 77082 (713) 724-7474 Pest Control Services, Termite Treatment Fre. Business Development Partners Sarah Fox
130 S Verandah Ridge Spring, TX 77382 (832) 386-2832 Business Coaches & Consultants, Consultants-Planning/Economic Referred by Ryan Raser, CAPS J.A.C. Plumbing Systems LLC Joan Castillo
206 A S Loop 336W #323 Conroe, TX 77304 (936) 405-1009 Plumbing Contractors, Plumbing Drain/Sewer Cleaning Referred by Terri Clifton M3 Performance Group Marsha Baker
14902 Kimberley Ln Houston, TX 77079 (713) 498-9400 Training Consultant, Marketing Consultants & Services Referred by Carina Bryars
Spirtas Worldwide Craig Segelke
10167 Corporate Square Dr Saint Louis, MO 63132 (713) 206-1648 Demolition Services, Fire/Water Damage Restoration Referred by Craig Segelke Stop It Live Video Monitoring Dale Bullough
13601 Preston Rd #W0450 Dallas, TX 75240 (888) 319-9939 Security Consulting Service, Security Control Equipment/Systems, Security Guard/Patrol Service, Security Systems Consultant Superhero Fire Protection Taylor Wade
3110 Pasadena Fwy Pasadena, TX 77503 (281) 253-9636 Fire Protection Equipment & Supply, Fire Alarm Systems Tierra Landscaping Mauricio Mendoza
10401 Town and Country Way #309 Houston, TX 77024 (713) 960-2608 Lawn Maintenance, Irrigation Systems & Equipment We Build Pickleball Courts Kazi Ashik
10101 Southwest Fwy #400 Houston, TX 77074 (832) 922-7597 Tennis Courts, Basketball Courts
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Contact Karen Nelsen, CAM, CAS 713-882-8009
karen@bestplumbing.net
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Portfolio Changes The following owner/management companies have added the listed properties to their portfolios: • AOG Living: Thrive Almeda Genoa, 300 units at 10100 Almeda Genoa. • Aspen Forest Management LLC: Aspen Forest Residential, 2 units at Various Locations. • Asset Living: Raintree, 248 units at 3300 Rollingbrook Dr in Baytown. • Better World Properties LLC: Concord, 138 units at 2200 Wirt Rd, and Tierwester, 60 units at 6215 & 6225 Tierwester St. • Cornerstone Income Properties: University Apartments, 48 units at 7109 Beechnut, and Beacon Hill, 121 units at 8110 Creekbend Dr. • Enclave Property Management: Icon @ Peakwood, 83 units at 810 Peakwood Dr. • FMNF Holdings LLC: FMNF Holdings, 5 units at 6608 Avenue O. * GenWealth Capital: Magnolia Vista, 38 units at 101 Brookside Ln in Sealy. • Glass Ratner: Carmel Creek, 536 units at 6000 Hollister St. • Graywood Properties LLC: Aria at Ella, 136 units at 20525 Ella Blvd in Spring. • Greystar: Ten & Green, 331 units at 1772 Greenhouse Rd, and Discovery at Kingwood, 324 units at 150 Northpark Plz in Kingwood. • Keystone Residential LLC: Dover Pointe, 168 units at 14445 Wallisville Rd. • MLDC Management LLC: Whispering Oaks, 140 units at 1200 N Loop 336 W in Conroe. • Morgan Group: Parkland at West Oaks, 323 units at 2600 Westhollow
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Dr; West Creek, 228 units at 2211 Montgomery Park Blvd in Conroe; Bennett Baytown, 204 units at 2200 W Baker Rd in Baytown; and 299 West Gray, 166 units at 299 W Gray St. • Phoenix Uprising, LLC: Sedona Pointe, 352 units at 311 Highland Cross Dr; The Providence at Memorial, 321 units at 1370 Afton St; Diamond Hill at Westheimer, 306 units at 9411 Westheimer Rd; Casa Del Mar, 354 units at 2431 FM 1960 Rd W; and Buena Vista, 226 units at 2402 Bammelwood Dr. • Portico Property Management: Lakefront Villas, 234 units at 1895 Barker Cypress Rd. • Q10 Property Advisors: Fulton Gardens II, 42 units at 3808 Fulton St, and Fulton Gardens, 49 units at 3724 Fulton St. • REEP Management: 6Ten at Med Center, 276 units at 2701 W Bellfort Ave. • RPM Living: Territory at Preserve, 300 units at 16000 Audubon Trace in Magnolia; Attiva Pearland, 126 units at 4055 Village Dr in Pearland; and Reserve at Baybrook, 291 units at 19302 Glenwest Dr in Friendswood. • Sandalwood Management Inc: Tapestry on Louetta, 358 units at 2324 Louetta Rd in Spring. • Seldin Company: Connect Highstar, 77 units at 6440 Hillcroft Ave; Lockwood at Buffalo Bayou, 80 units at 733 N Drennan St; The Metropolitan, 157 units at 8730 W Sam Houston Pkwy N; and Bluestem 180 units at 12450 N Lake Houston Pkwy. • SM Properties LLC: The Townhomes on Three, 90 units at 15240 Highway 3 in Webster.
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• Tarantino Properties Inc: Latitude 2976, 734 units at 201 Wilcrest Dr, and Hayworth, 246 units at 1414 Wood Hollow Dr. • TI Communities: Acova Brentwood, 378 units at 12806 Buffalo Spdwy. • United Apartment Group Inc (UAG): Milo on Westheimer, 230 units at 13250 Westheimer Rd, and Reserve at City Place, 264 units at 1560 League Line Rd in Conroe. • ZRS Management LLC: Allora Fallbrook, 366 units at 10700 W Sam Houston Pkwy N.
In Memoriam
HAA is saddened to announce the passing of long time supplier member Richard Salazar. He will be greatly missed. Salazar
In the News
Have news or a property change? Email comm@haaonline.org.
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On Site with ABODE Featuring HAA Honors Award Property Winners
Note: Properties are listed with owner/management at time of the award.
Each month, On Site with ABODE takes a closer look at winning HAA Honors Awards properties. This month, we visit another of our 15 award recipients for 2026. See future ABODEs for more.
Camden Vanderbilt Built 1990-1999 Property: Camden Vanderbilt Owner/Management: Camden Property Trust Location: 7171 Buffalo Speedway Units: 894 Web: https://www.camdenliving.com/apartments/houston-tx/camden-vanderbilt#overview Photos from Camden Vanderbilt Camden Vanderbilt offers an unmatched blend of resort-style amenities and everyday conveniences that make life feel both relaxing and effortless. Residents enjoy three sparkling swimming pools along with a spacious, off leash dog park that gives pets room to run and play. Two picturesque lakes sit at the heart of the community, creating a peaceful environment ideal for morning jogs or evening strolls. For fitness and wellness, our 24/7 fitness center features extensive cardio and strength equipment, allowing residents to work out on their schedule. Those who work from home benefit from thoughtfully designed work-from-home floor plans with dedicated studies or loft spaces, plus a community workspace that includes complimentary WiFi and plenty of comfortable seating. The beautiful clubroom, complete with a full kitchen and social areas, gives residents the perfect space to host gatherings. And with attached garages, detached garages, carports, and extra storage options, Camden Vanderbilt adds convenience to daily living. All of this is tucked into the West University area, offering a true oasis within minutes of the Medical Center and Houston’s best shopping, dining, and entertainment. With 894 apartment homes, Camden Vanderbilt is supported by a team committed to delivering consistent and proactive customer service rooted in Camden’s values and our brand promise of Living Excellence. Living Excellence is our commitment to deliver excellence at every point of contact and to ensure that our customers see excellence everywhere they look. This guides how we communicate, how we care for our community, and how we support our residents every day. From the moment a resident connects with us, our focus is on building genuine relationships, providing clear communication, and offering fast follow through. In 2025, our maintenance team completed 7,997 service requests, with 89.2 percent of them resolved in just one day. This reflects their commitment to fast, reliable, and knowledgeable support. They take the time to explain repairs, follow up with residents, and use preventative maintenance to keep homes in great condition.
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Index of Advertisers By CATEGORY A/C Supplies
Glass – Plate, Window, Etc.
Plumbing Contractors
Century A/C Supply . . . . . . . . . . . . . . . . . . . . . . . . . .25 281-530-2859 . . . . . . . . . . . . . . . www.centuryac.com
Ameristar Screen and Glass . . . . . . . . . . . . . . . . . .21 713-683-6767 . . . . . . . . . . www.ameristarglass.com
AAA Plumbers . . . . . . . . . . . . . . .Inside Front Cover 713-462-4753 . . . . . . . . . . . . . . . . www.aaaplumbers.com
Electric Contractors
Laundry Equipment & Supplies
Affordable Quality Electric . . . . . . . . . . . . . . . . . . . .1 713-695-5992 . . . . . . . . . . . . . . . . . www.acuityelectric.com
WASH Multifamily Laundry Systems . . . . . . . . . .5 281-967-9507 . . . . . . . . . . . . . . www.washlaundry.com
Brandt Electrical A/C & Heating Services . . . .37 281-693-3383 . . . . . . . . www.brandtelectrical.com
Foundation Repair
Paint Behr Paint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41 800-431-3000 . . . www.homedepot/proxtra.com
Church Foundation Repair . . . . . . . . . . . . . . . . . . . .2 713-468-8400 . . www.churchfoundationrepair.com Maintenance Supplies Furniture - Outdoor
Chadwell Supply . . . . . . . . . . . . . . . . . . . . . . . . .Cover 888-341-2423 . . . . . . . . . . www.chadwellsupply.com
Air Express Construction & Plumbing . . . . . . . .10 713-498-7751 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . www.airexpressconstructionandplumbing.com Best Plumbing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49 713-697-4400 . . . . . . . . . . . . . . . . www.bestplumbing.net
Screens Ameristar Screen and Glass . . . . . . . . . . . . . . . . . .51 713-683-6767 . . . . . . . . . . www.ameristarglass.com
Swimming Pool Service Poolsure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12 800-858-POOL . . . . . . . . . . . . . . . www.poolsure.com
Texacraft . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53 281-494-1541 . . . . . . . . . . . . . . . . . . . www.texacraft.com Management Companies General Contractors
Greystar . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Back Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . www.greystar.com/careers
Martin Fein/Westchase Construction . . . . .30-31 713- 683-4817 www.westchaseconstruction.com
Q10 Property Advisors . . . . . . . . . . . . . . . . . . . . . . . .13 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . admin@q10pa.com
HAA reserves the right to reject any advertising if its content is inappropriate or inconsistent with HAA’s standards for publication or HAA’s business interests, in HAA’s sole opinion.
MultiFamily Services . . . . . . . . . . . . . . . . . . . . . . . . .50 713-266-9100 Redux Construction . . . . . . . . . . . . . . . . . . . . . . . . . .14 713- 816-4424 . . . . . . . . . . . . . . . . www.trustredux.com RENCON . . . . . . . . . . . . . . . . . . . . . .Inside Back Cover 713-666-3636 . . . . . . . . . . . . . . . . . . . . www.rencon.com
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Personnel Agency ASAP Personnel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51 972-432-6667 . . . . . . . . . . . . . . . . . . . www.asapdo.com
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MarketLine From MRI ApartmentData MRI Real Estate Software
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Back Page with News from around the COMMUNITY
Join the annual HAA Food Drive!
Join our Community Outreach Committee and help Houston families enjoy a warm holiday dinner by collecting nonperishable food items during the month of November! You can participate by setting up a donation box at your location or site. Get creative with it - we are hosting a decorating contest for the Best Decorated Donation Box! First place will win lunch for the site team and get featured in ABODE Magazine. Once you sign up to collect, you will receive a link to submit two photos of your setup. We'll announce the winners for first, second, and third place on December 9th! A few ideas for collecting at your community or company site: • Identify central and highly visible areas and designate them as your official food collection location. • Decorate a food collection box (which does not need to be from the Food Bank) to make your food drive more fun and appealing. • Spread the word with flyers- place them at each resident's door, in your newsletter, and in your mailbox areas to encourage participation or where to donate funds.
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• Use the Food Bank Toolkit (https://www.houstonfoodbank.org/ways-to-give/hostfooddrive/#drivetoolkit) to help promote your food drive. • Share the Food Bank Most Needed Items listednat www.haaonline.org/fooddrive. You can drop off your food donations at Cotton Commercial, 3010 Claymoore Park Dr., Houston, TX 77043, by Wednesday, December 2. Special thanks to Cotton Commercial for providing its warehouse to collect and repack donated food items and prepare donations for delivery. If you can't collect food but want to help, donate money directly to the Houston Food Bank and give HAA credit. Go to to houstonfoodbank.org/donatenow or text to give:
SYH20268 to 71777
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Houston Apartment Association 4810 Westway Park Blvd. Houston, Texas 77041
PRESORTED STANDARD U.S. POSTAGE PAID HOUSTON, TEXAS
PERMIT NO. 7841