The Trafford Customer Service Champion PS Clare Hall, and the satisfaction lead Ch Insp Victoria Bellamy identified customer follow up was a weak area from their confidence and satisfaction surveys. After holding ‘Cake For Your Thoughts Day’ they established managing expectations was the key to providing a quality service. PC Hall and Ch Insp Bellamy contacted the Trafford Centre’s Learning and Development officer, Russell Clements after identifying that they provide excellent customer service and asked for their assistance. PS Hall worked with Russell to develop three bite-size sessions around managing expectations, managing conflict when differences arise between expectation and reality and injecting personality into interactions. The sessions are now being rolled out for all frontline officers, local resolution officer’s and PCSO’s after a successful pilot session.
Tameside In Tameside, neighbourhood officers are now co-located with fire officers at Mossley Fire station to provide a visible service to the community. The move builds on successful co-location in other areas of Greater Manchester, including Irlam Fire Station in Salford where all three emergency services are located in one building, and Failsworth Town Hall which has been home to a police post since January 2015, bringing police and council services together in one place. Inspector Kris Jura (pictured right) said: “This move helps us build upon our existing partnerships to provide an even more joined up
approach to community engagement, something than can only benefit the people of Mossley.”
Divisional News
Trafford
Rochdale PCSO Anderton from the Rochdale division joined the Rochdale Environmental Action Group whilst cleaning a wooded area on Manchester Road. This dedicated group of volunteers turn out weekly to clear up rubbish with the aim to re-educate the public in keeping Rochdale tidy.
Stockport Stockport North took some of the Police Cadets to observe some riot training in central Manchester last month.
South Manchester
North Manchester Local neighbourhood officers in North Manchester conducted a different type of Easter egg hunt around the Peace Gardens on Moston Lane. Local youths had been stealing boxes of eggs and hiding them in bushes to throw at passing motorists. Turning a negative in to a positive this was made in to a great egg hunt for the local community with full support from the shops the eggs were originally stolen from. Thanks to members of the public, the offenders have been identified by the neighbourhood team and action is being taken.
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