MGB Claims Consultants Inc. announced that Neil Gibson and Anna Toner have joined the firm to launch their Entertainment and Contingency Division. They continue to serve their clients in the Motion Picture/Television Production, Non-Appearance, Event and Venue coverage and Prize Indemnity claims. The firm also announced that that Robert (Bob) Prefontaine has joined MGB Claims Consultants in the role of Senior International Executive General Adjuster. Bob brings his unique skill set of large Oil & Gas, Energy and Commercial / Industrial loss handling experience to the MGB team. l Peace Hills Insurance (PHI) announced in January that it has closed all Slave Lake, Alberta claims, becoming one of the first insurance companies to settle all claims from the Slave Lake wildfire of 2011.“We are pleased and proud to announce we have finalized all our Slave Lake losses,” said Diane Brickner, President and CEO of PHI. “Our staff worked diligently to close files to ensure life would go back to normal as quickly as possible for everyone affected.” l Lloyd’s of London has launched a new service for high volume claims as part of its overall “claims transformation program.” The new outsourced Volume Claims Service allows for cost-efficient handling of non-complex claims, Lloyd’s said Monday. The service will be provided by Xchanging and Crawford & Company, “both of whom will operate under upper quartile service level agreements,” according to Lloyd’s. The service is “designed to handle high volume, low value claims which make up around 85% of total claims in the Lloyd’s market,” according to a Lloyd’s release. l RSA Canada has partnered with Audatex Canada, a global claims solution provider serving the automotive industry, to streamline the insurer’s claims handling process. The partnership will replace multiple software programs with Audatex Canada’s software suite, which will standardize workflow and procedures across all of RSA Canada’s companies. “This solution enables RSA Canada to leverage its size and scale to provide even better service to our customers and helping them get back to normal faster after a claim,” Irene Bianchi, senior vice president of Claims, Corporate Services and Strategic Sourcing for RSA Canada noted in a statement. l Nova Scotia’s minor injury cap has increased to $8,213 for 2014, notes a Jan. 31 bulletin from the province’s Office of the Superintendent of Insurance. The new cap – the limit must be reviewed annually to reflect changes in the Consumer Price Index – is up from $8,200 in 2013, states the bulletin issued on behalf of Doug Murphy, Nova Scotia’s Superintendent of Insurance. The bulletin addresses the minor injury cap amount for 2014, as well as matters regarding the Diagnostic and Treatment Protocols Regulations (intended to provide clients with necessary supplies for self-care) and updates to various policy and endorsement forms. l www.claimscanada.ca
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CIAA New Members — December 2013 INDIVIDUAL MEMBERSHIP Absolute Claims Adjusters Denise Duval
Pilot Butte, SK
Level 3
AMG Claims Inc. Nicholas MacDonald
Halifax, NS
Level 3
Crawford & Company (Canada) Inc. Monica Bramley Grande Prairie, AB Ira Parsons Grande Prairie, AB Karyna Parsons Grande Prairie, AB Katherine Rumford Calgary, AB Carl Troeger Calgary, AB
Level 1 Level 1 Level 2 Level 2 Level 1
Granite Claims Solutions Craig Gauthier Bijender Singh Balhera Bob Phillips Jocelyn Duguid Michael Miles Rupert Pong Aubrey Rosdahl Karen Bell James Fitzpatrick Jorge Bettencourt Brooke Hachborn Catherine O’Neil Tom Hayes Mike Wasiukow Carolyn Drambalas Maria Grellette Nahid Khan Matthew Leaker Cheryl Moses Deborah Sherren Max Traversari Mike Vipond Philip Contardo Michael Burke
Level 3 Level 2 Level 3 Level 2 Level 3 Level 1 Level 3 Level 2 Level 3 Level 3 Level 1 Level 3 Level 3 Level 3 Level 1 Level 3 Level 1 Level 2 Level 2 Level 3 Level 2 Level 3 Level 1 Level 3
Edmonton, AB Burnaby, BC Nelson, BC Saskatoon, SK Abbotsford, BC Burnaby, BC Saskatoon, SK Winnipeg, MB Barrie, ON Hamilton, ON Hamilton, ON Hamilton, ON Kingston, ON London, ON Mississauga, ON Mississauga, ON Mississauga, ON Mississauga, ON Mississauga, ON Mississauga, ON Mississauga, ON Mississauga, ON Thunder Bay, ON Windsor, ON
Kernaghan Adjusters Limited Janet Velemirovich Mackenzie, BC Mekhala Kale Vancouver, BC
Level 1 Level 1
Marsh Adjustment Limited Christopher Geddes Janet MacDonald Lucie Madore Brent Pezzareallo Gregory Giles Lynn Brantnall David Hawkins Julien Leger
Bedford, NS Bedford, NS Bedford, NS Sydney, NS Yarmouth, NS Moncton, NB Moncton, NB Moncton, NB
Plant Hope Adjusters Ltd. Bertrum McNeil
Bedford, NS
ASSOCIATE FIRM AmeriClaim
Oklahoma City, OK, USA
February/March 2014
Level 1 Level 3 Level 3 Level 1 Level 3 Level 3 Level 3 Level 1 Level 1
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