Completed
On track
Ongoing
On hold
Behind Schedule
Carry forward
Not started
Cancelled
Performance indicators Description
Baseline
Annual Target
Actual year-to date income is no more than 5% under the year-to-date approved budget.
Baseline - 8% under budget
< 5%
Actual year-to-date expenditure is no more than 5% over the year-todate approved budget.
Baseline - 12% under budget
Annual nett litigation costs managed to $1.9m budget.
Results To Date
Status
YTD Comments
-4%
Achieved
Income below budget in Capital Grants as a number of projects were delayed due to COVID-19 and inclement weather. User Charges and Fees were also impacted in some areas due to Covid.
< 5%
-3%
Achieved
Main savings in Infrastructure materials and contractor costs. Other savings were in areas impacted by COVID-19 closures, such as Venues and Events expenditure.
Baseline $843000
< $1,900,000
$1.38m
Achieved
Legal Services expenditure was on track for the year and managed to budget.
Attempted resolution of Class 1 merit appeals by way of alternative dispute resolution such as s34 conciliation wherever possible and appropriate.
Baseline 100%
= 100%
100%
Achieved
Legal Services has consistently resolved all Class 1 merit appeals by way of S34 conciliation.
Council decisions made at meetings closed to the public.
Baseline - 8%
< 25%
3%
Achieved
Total of 7 Confidential Resolutions during 2021/22.
Council's overall Customer Experience rating
Baseline - 53%
≥ 63%
75%
Achieved
Exceeds target.
Customer satisfaction with face to face interaction at Council operated facilities.
Baseline - New Measure
≥ 80%
87%
Achieved
Exceeds target.
Increased income from grants
Baseline - 13%
> 75%
89.7%
On Track
We will continue to apply for appropriate grants as they become available.
Investment portfolio returns for the past 12 months exceeding industry benchmark as disclosed by CPG.
Baseline 3.39% - 1.64% above benchmark
0.79% to 0.69% above benchmark
Achieved
The performance return in Council's investment portfolio was 0.79%. It is on average 0.69% above the performance benchmark. The return on investments
Delivery Program/Operational Plan 2021/22 – January to June 2022 – Progress Report
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