Staff Training:
It’s Not Just About Customer Service It’s About Enforcing the Law by Roy Strasburger
I am usually a pretty easygoing guy. I like to think that I get along well with others and that others can get along well with me. I don’t get rattled often. About a month ago, I was in a convenience store and bought a bottle of wine. When I took it to the counter to pay for it the cashier asked to see my identification. Now, although in my mind I am always 25 years old, in reality I am well into middle age. I had a small existentialist crisis trying to decide whether I should be insulted (don’t I look old enough to buy alcohol?) or flattered (don’t I look old enough to buy alcohol?). I produced my identification and made my purchase.
FMN Magazine
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FuelsMarketNews.com
“” Most of the time, we talk about employee training in terms of customer service and store operations. More important is training our team members to understand, respect and obey the numerous laws and regulations that control the convenience store industry.