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WAREHOUSING &STORAGE WAREHOUSE MANAGEMENT The evolution of technologies

ON DEMAND IN DEMAND Flexible Warehousing

REGIONAL FOCUS

34 E U ISS

UK: Essex, Kent, Sussex | Global: Central & Eastern Europe

ISSUE34


www.forwardermagazine.com

INDUSTRY NEWS MOVE IT LIKE... REGIONAL FOCUS FORWARD LAW READ FORWARDER ASK THE EXPERTS

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ISSUE34

elcome to the 'Warehousing & Storage' edition of FORWARDER magazine.

CONTENTS

FORWARDER DIGEST

6

The freight industry's month in review from the Editor

INDUSTRY NEWS

8

News and press releases from the world of freight

FOCUS ROUNDUP

34

Articles from the last 12 months relating to this month's focus

FORWARDER FOCUS

On demand in demand: flexible warehousing | From storage to showroom: container housing

ASK THE EXPERTS| Digitalisation for SMEs

Why an end-to-end service is the way forward

REGIONAL FOCUS Republic of Slovenia | Romania

48 52 60

FORWARD TECH

66

Evolution of warehousing management technologies

M&A FOCUS

74

Wisetech Global make acquisitions

RECRUITMENT FOCUS

82

Jobs and candidates in the freight industry

MARKETING FOCUS

92

Web design: clicking with your customers FORWARDER magazine

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LAUNCH EVENT

7 - 9 MAY 2019 | ANTWERP EXPO, ANTWERP HOST SPONSOR

The Port of Antwerp is the biggest breakbulk port and the biggest steel port in Europe. It is therefore logical to have a breakbulk conference in Antwerp.

Philippe Oyen, Chairman, Antwerp Shipping Federation (ASV) & CEO, Belgo-Iberian Maritime

We’re excited to be involved with Antwerp XL which will be internationally the most important exhibition for the breakbulk industry!

Kevin Stephens, Chairman-Founder, Project Professionals Group

Register your interest in visiting or secure your stand today www.antwerpxl.com | nick.powell@easyfairs.com magazine ISSUE34 4 FORWARDER +44 (0)20 3196 4301


WELCOME TO FORWARDER... A WORD FROM

T

THE EDITORS

MEET THE TEAM

CRAIG EDITOR-IN-CHIEF

he UK warehousing industry is facing what the UK

craig@freight-media.com

Warehousing Association has called a ‘perfect storm’ in

SARAH SENIOR EDITOR

the wake of Brexit. There’s very little development space

sarah@forwardermagazine.com

in the UK marked for warehousing, instead land is being marked for

RACHEL EDITOR

residential and urban builds. It’s certainly problematic as consumer

rachel@forwardermagazine.com

demand rises and the fallout from Brexit could cause issues with

IFE ADVERTISING

customs. It’s not all doom and gloom, as within this issue we bring you

ife@freight-media.com +44 (0)1454 275 931

a selection of success stories from the warehousing and storage sector – including case studies on how to utilise warehousing efficiently.

KEVIN ADVERTISING kevin@freight-media.com +44 (0)7736 791 180

This issue has taken us to Eastern Europe at what proves to be an

RICHARD ADVERTISING

interesting time for the region’s economy. It will be interesting to see the impact that Brexit has on work-related emigration – and in

richard@freight-media.com +44 (0)1454 628 775

turn the local economies within Eastern Europe. Immigrant labour

DOM ADVERTISING

from countries such as Bulgaria and Poland is currently preventing the

dom@freight-media.com +44 (0)1454 628 794

already significantly high driver shortage from skyrocketing further amid a significant skills shortage.

ROB ADVERTISING robert@freight-media.com +44 (0)1454 628 784

Sarah O'Connell, Senior Editor, FORWARDER magazine

W

MOHIT SOCIAL MEDIA mohit@freight-media.com

arehousing and storage has come a long way,

TIM GRAPHIC DESIGNER

what with technology and innovation of product

tim@forwardermagazine.com

packaging. Throughout issue 34, we will be exploring

these changes, and how the freight industry has benefitted from such advancements. We have an exclusive interview with Hannah

Read the magazine online: got to www.ISSUU.com

Bright, who provides insight into designing space with recycled cargo

and search for FORWARDER

materials, and NNR’s success with their end-to-end solution. I wonder what will be the next breakthrough for warehousing and storage…

twitter.com/ForwarderMag

instagram.com/forwardermag

facebook.com/forwardermagazine Rachel Jefferies, Editor, FORWARDER magazine

linkedin.com/company/forwarder-magazine www.FORWARDERmagazine.com Unit 8 Apex Court, Woodlands, Bristol BS32 4JT FORWARDER magazine

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FORWARDER DIGEST

I

’ve avoided it for as long as possible, but here it is:

We are, and I hadn't quite understood the full extent of this,

the latest Brexit update. The UK Government has

but if you look at the UK and if you look at how we trade in goods,

finally acknowledged the logistics industry’s struggles,

we are particularly reliant on the Dover-Calais crossing.

warning this month that truckers may not be able to

...yikes.

access some European markets due to the potential of conflicts with UK-issued licences. They also recognised

To be clear, the Brexit Secretary has admitted he wasn’t aware of

the impact on the already significant shortage in truck

the largest UK port for roll-on roll-off ferries and 2.9 million lorries

drivers. If immigration controls become tighter, it’s

last year, or of the fact that is handled a total 13% of cargo-carrying

likely that the 55,000 employment gap will only increase.

vessels entering the UK in 2016, or – just a small fact – that in monetary value, it handles 17% of UK trade in goods. So now that the Mr Raab has finally realised just how significant the impact on the UK manufacturing and haulage industries are, surely there are some proposed resolutions? Not quite. Unless we decide to take LeaveEU co-founder Richard Tice’s advice of just using other ports. Let’s all hope it’s ‘just’ that simple. In this issue, we explore the utilisation of warehouses and their changing place within the supply chain. There’s a shift happening, with

But perhaps this isn’t even the most unsettling news: the Department

warehouses being relocated in order to fulfil gaps in employment and

for Transport has this month published a document revealing that

speed up turnaround times. But it’s not just the logistics providers

in the event of a no-deal Brexit, haulage companies would need to

who are looking to set up shop closer to their customers: The Wall

apply for permits in order to be able to travel across the European

Street Journal has this month reported that over the pond the largest

continent. The report also goes on to confirm that these permits,

share of manufacturers in a decade are looking to build factories closer

which would be authorised by the European Conference Ministers

to consumers of their products. It’s reported that this move is largely

of Transport, are of a limited number. The result could be the

to eliminate or reduce logistics costs, which are currently at an all-

introduction of a ‘lottery’ system, a proposal that has been described

time high. Manufacturing is the 5th largest employer in the US, with

as 'chaos' by Labour MP, Daniel Zeichner.

over 11.6 million employees, according to October's statistics from the United States Census Bureau, and so an additional move towards

The Brexit Secretary’s recognition of the vital value of the Dover-

more densely populated regions will ensure that the employment

Calais crossing as he spoke at a technology conference this month

rate remains stable. The decentralised model of manufacturing also

was a bittersweet moment for the industry. As part of his address,

means more efficient communications, higher levels of customisation

Dominic Raab stated...

available to consumers, and the ability to take advantage of regional legislation when it comes to wages and other labour costs.

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So, what does this mean for logistics? Well, the knock-on effect could be that some of the interstate and long-distance hauliers suffer if this is a trend which continues. Smaller companies are likely to be the ones whose position weakens the most as they struggle to secure longhaul cargo. However, it could also mean the opportunity for some larger hauliers to revisit their business strategy. Recently, Californian trucking companies have seen themselves hit with huge fines by the Environmental Protection Agency for flouting State Law on emissions. Whilst reducing carbon pollution remains at the forefront of people’s minds, perhaps it’s time for companies to revisit their own emissions reduction strategy. Whilst companies with an ‘old-school’ approach to logistics may dig their heels in when it comes to change, the forwardthinking companies will understand that this kind of legislation is not going away. As with anything, the smart will adapt, cementing resolutions as selling points for their business. Sarah O'Connell, Senior Editor, FORWARDER magazine

FORWARDER magazine

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INDUSTRY NEWS

LOGISTICS REPLY CREATES A BRAND-NEW ONLINE SUPPLIER PORTAL 8 OCTOBER 2018

FOR MARKS & SPENCER FOOD

L

ogistics Reply has worked with Marks & Spencer to create

In my opinion, working with Reply has delivered a highly

an Online Supplier Portal which can be used by its food

collaborative, efficient and accurate way of working for us as

suppliers, which will allow incoming supplier product to

M&S and also our supplier base. They’ve been able to review our

become instantly visible to M&S as soon as it is despatched from

processes and systems and deliver us something that really changes

each supplier’s despatch location.

the way Suppliers work with us, and for us. Lee Warner, Fresh Food Supply Chain Manager, M&S

The Supplier Portal was created and developed by Logistics Reply in just four months using its agile software development platform LEA Reply (‘Logistics Execution Architecture’) and has been specifically

This is the smoothest IT implementation in the history of M&S. Syd Reid, Director of Food Supply Chain and Logistics, M&S

designed for ease of use, quick setup and to eradicate manual data input from suppliers to minimise potential human error for M&S.

We are delighted to be working with M&S Food and their Suppliers, to help them increase product visibility along the supply

Logistics Reply will contract individually with each supplier who

chain for M&S head office and stores.

chooses to use the Supplier Portal, and Reply will install / train on-

Pat Barlow, Client Services Manager, Logistics Reply

site at each despatch location. Suppliers will use mobile scanners to scan product data into the cloud-based online portal and instantly create M&S-compliant ASN’s, SSCC’s and Transport Manifests in both electronic and print versions.

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We chose Normanton mainly for its ideal size and configuration as well as its strategic distribution location. We were merging two depots so being able to bring all our staff under the one roof was

M

brilliant. The location close to Junction 31 of the M62 was another attraction. We send all of our trailers out of Hull and Immingham, anaged third party warehousing firm Onward Holdings

so it’s great to be have easy access to those ports.

Ltd has successfully let its recently refurbished 108,500sq ft warehouse in Normanton to a leading

global transport and logistics business.

Onward Holdings appointed joint agents Iain McPhail of Knight Frank and Andrew Miller Chartered Surveyors to promote the refurbished warehouse. Mr Miller, said:

We hope to forge a long-standing

LEMAN, the Danish-owned company, has relocated its UK

relationship with LEMAN, a first-class logistics operation that I’m

headquarters to the site situated on Don Pedro Avenue, within the

sure will prosper even further operating out of Normanton. On the

Normanton Industrial Estate, where it will offer freight-forwarding

strength of this latest success, Onward is now seeking to add more

and distribution services for 3PL customers.

warehouse space to its portfolio.

The main attractions of Normanton 108 for LEMAN is the

This was echoed by Mr Thygesen, who added:

10,000ft of high-quality office space which will accommodate its

finish we have had really good service from Onward Holdings.

UK head office workforce, as well as the excellent links to the

From agreeing the deal, they managed to turn around the site in just

region’s motorway network, which is ideal to serve its customers

60 days which enabled us to move in with the minimum disruption

in the northern supply chain. The unit offers plenty of loading via

to our operations.

2

From start to

its 12 covered dock bays and also provides a large parcel of land adjacent to the building, should the tenant decide to expand its

Family-run Onward Holdings specialises in operating highly-

operations in the future.

competitively priced industrial warehousing in the North of England, where it believes that it can play an important role in supporting

Excellent warehouse, distribution and logistics services are

companies keen to gain a foothold in the northern supply chain.

synonymous with LEMAN’s many blue-chip customers and Normanton 108 ticked all the boxes, according to the Danish company’s Managing Director UK, Jesper Thygesen:

9 OCTOBER 2018

IN LEMANS TERMS

ONWARD HOLDINGS SEALS THE DEAL FORWARDER magazine

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INDUSTRY NEWS

THE RESULTS SPEAK FOR THEMSELVES 26 OCTOBER 2018

AFTER FIRM ACHIEVES PHENOMENAL PASS RATES

A

family run training company based in Lincolnshire is

The beauty of our course is that it offers the best of both worlds

celebrating after all their students passed the examinations

for students. They have the freedom to study whenever they like and

to become a qualified transport manager in road haulage

they can get support, as they would from classroom based training.

thanks to a new way of learning.

Kelly Moore, Training Manager, NTP Services

NTP Services, based near Spalding, Lincolnshire launched their online

The online transport manager cpc course is the first of its kind in

transport manager cpc course in December 2017 after witnessing

the UK and only available through NTP’s online training centre.

people fail the examinations for the recognised qualification year

NTP’s experienced team of instructors, resources and writers spent

after year and realising something had to change.

thousands of hours creating a completely new course that’s easier to understand, easier to complete and offers full support to each

I’ve seen hundreds of people fail over the years and it’s no

and every student.

surprise, intensive courses are stressful and trying to cram in over 100 hours of learning into a 10 day course was always going to

NTP’s team firmly believed that their interactive online course

produce poor results.

would see an increase in OCR examination pass rates and it has.

Daryl Moore, Business Development Manager, NTP Services We want more people to become fully qualified, have a clear The course was designed to cater for people who wanted to study

understanding and follow their career dreams and with our course

but did not want intensive classroom training or to go it alone with a

they can,

added Kelly.

paper based home study pack, and it’s already proven itself within the industry with 100% pass rates from enrolled students undertaking

You can find out more about the online transport manager cpc course

multiple choice examinations and a 80% pass rate for the case study

by contacting NTP Services on 01406 424500 and by visiting their

examinations. The results are way above the national average of 56%.

website www.ntponlinelearning.co.uk/courses/cpconline

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T

era Projects were assigned to a transportation job which

•• Detailed route analysis

involved the collection of a tank & its connecting parts

•• Planning of the route

from a client's workshop in Ipoh, Perak, before delivering

•• Checking of highway tolls prior to travel

to Johor Bahru. The dimensions of the tank measured to 9.77 x 4.73 x 4.8 m and it weighed a total of 86 T.

We faced some challenges during entering and exiting our client’s workshop as the road and the gate was too small and narrow, but

Tera Projects deployed a vessel bridge trailer due to the over-

we overcame this without losing time or damaging our client’s

dimensional shape and weight of the cargo, and prepared

belongings with the experience and skill of our project management

well in advance to avoid any hindrances along the journey.

team. We managed to deliver within time by utilizing the shortest

Their responsibilities in this area included...

local roadways to reach our destination. Find out more at www.teraprojects-shipping.com

TERA SHIPPING DELIVER TANKER

18 OCTOBER 2018

FROM IPOH TO JOHOR FORWARDER magazine

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INDUSTRY NEWS

BREXIT TALKS DOMINATE 17 OCTOBER 2018

UKWA’S PARLIAMENTARY LUNCH

S

ome 120 senior personnel from United Kingdom

Engaging with industry is important and we need to undertake

Warehousing Association (UKWA) member companies,

individual dialogues with all stakeholders to facilitate the flow of

key suppliers to the logistics industry and supply chain

goods and ensure we are not introducing processes which affect

directors from some of the leading UK retailers that belong to

that flow of goods through our ports and airports.

UKWA’s Warehouse Users Group - including John Lewis, Sainsbury/

Karen Wheeler CBE, Director General for Border Co-ordination,

Argos, Debenhams and Marks & Spencer, mingled on the House

HMRC; Head of the Cross Government Border Delivery Group

of Lords terrace in the October sunshine before UKWA’s recent Annual Parliamentary Lunch.

The next speaker was Lesley Bachelor OBE, Director General of the Institute of Export & International Trade. Ms Batchelor outlined

The event brought warehousing and logistics industry professionals

the various Brexit deal options that are currently being considered

together with a number of influential Government advisers, so,

– including the Norwegian and Canadian models and, of course, the

it was perhaps no surprise that the dominant theme of the day

no-deal possibility.

was Brexit. She told the audience that many businesses are not ready for Brexit One of the first to speak was Karen Wheeler CBE, Director

and encouraged all companies present to follow UKWA’s advice and

General for Border Co-ordination at HMRC and Head of the Cross

‘familiarise themselves with trade deals again’.

Government Border Delivery Group. Trade Associations such as UKWA have a vital role to play in Ms Wheeler represents over 30 government departments – from

helping the 300,000 business that currently trade with the EU to

Border Force to Trading Standards – and has the unenviable task

prepare for the future,

she said.

of pulling together all of those departments to ensure that goods continue to flow smoothly in and out of the UK after Brexit.

Guests also heard from Fiona Jenkins, Senior Policy Advisor to the National Infrastructure Commission (NIC), the body charged with reviewing the

Ms Wheeler thanked UKWA for its help in suggesting practical,

options required to improve existing infrastructure and recommend ways

sensible, workable solutions to a variety of challenges.

to use new technologies and processes to transform how freight moves by road and rail and into and out of ports and airports.

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Ms Jenkins said that a call for evidence had resulted in an interim

AI, robotics and smart systems will enhance higher value jobs as more

report. Produced in conjunction with a number of stakeholders,

mundane tasks are removed from the labour pool by technology.

including UKWA, the report will be released in November 2018 and

Debbie Shandley, The Real Apprentice Company

will be followed in 2019 by the full report. UKWA’s CEO, Peter Ward, commented:

The House of Lords is a

From the outset, UKWA and its members have been extremely

fitting venue to host an occasion with so many prominent members

supportive of the NIC’s work on the future of freight. UKWA has

of the UK’s logistics community as well as key policy influencers. As

worked with the NIC to provide relevant resource, knowledge and

the voice of the logistics industry, UKWA is constantly exploring how

market experience and has also been able to offer expert input

best it can work collaboratively with the policy makers and other

from its UKWA Advisory Boards, which bring together industry

stakeholders to overcome the challenges confronting our sector

leaders and specialists to share knowledge, best practice and develop

and the Association has been actively advising the Government on

thought leadership on a range of issues.

our industry’s requirements as the Brexit clock ticks down. Our

Fiona Jenkins, Senior Policy Advisor to the NIC

Parliamentary reception provides a chance for our members – the people who, after all, will be at the ‘coal face’ when it comes to

But Ms Jenkins cautioned that, in her view, not enough decision

ensuring that the UK’s post-Brexit supply chains don’t break down

makers are thinking holistically about supply chains and, as a result,

– to meet with government advisors and discuss their concerns to

are failing to take an integrated systematic approach to regulations

help to shape the current negotiations.

concerning the movement of freight. For details of future UKWA networking opportunities visit www. The final speaker was Debbie Shandley of The Real Apprentice

ukwa.org.uk

Company, who brought guests’ attention back to Brexit when she stated her view that Britain’s exit from the EU offers a new opportunity to look at technology and decide what skills are needed for the future. FORWARDER magazine

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INDUSTRY NEWS

SAMSKIP NETHERLANDS-ITALY RAIL SERVICE LAUNCH S 17 OCTOBER 2018

amskip is making a significant addition to its north-south

Adding rail capacity along a key unitised freight route demonstrates

continental rail services, launching direct services between

Samskip’s commitment to enhancing the competitiveness of its UK-

Melzo and Amsterdam. The move builds rail capacity

Italy multimodal offer as the reality of Brexit approaches, said Samskip

between the Netherlands and Italy to nine block trains a week and

UK Trade Manager, David Besseling. Samskip has performance

adds a new multimodal routing option for shortsea services to Hull.

guarantees in place with its terminal operations partners covering fast turn times for vessels, trucks and rail services.

Officially launched on October 17th, the connection sees trains depart from Melzo east of Milan three times a week, to be ready

Samskip now offers ten sailings per week connecting Rotterdam,

for unloading along 750m intermodal rail tracks inside TMA Logistics'

Amsterdam and Antwerp with Hull. Connecting the Port of

Holland Cargo Terminal (HCT), Amsterdam 24 hours later. As well

Amsterdam with rail services to/from Italy three times a week puts

as avoiding the driver delays increasingly affecting European road

a new pillar in place to support our fast, cost-efficient and reliable

transport, arrivals in Amsterdam coincide with Samskip shortsea

multimodal services between the Continent and the UK.

departures to Hull, creating a seamless multimodal option to

David Besseling, UK Trade Manager, Samskip

minimise post-Brexit border control issues. Port of Amsterdam is delighted to add this new train connection The new rail link is in addition to six times weekly train services

from Samskip, which contributes to our intermodal strategy and

connecting Melzo and Rotterdam, which will maintain their

adds significant options for our clients. The service strengthens our

frequency in order to coordinate with shortsea services connecting

short sea connections and confirms Amsterdam port’s capabilities

to UK ports (Tilbury, Hull and Grangemouth), Ireland, Norway,

and position as a logistical and multimodal European hub.

Scandinavia and the Baltic States.

Femke Brenninkmeijer, Director Energy, Cargo & Offshore, Port of Amsterdam

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WANT TO KNOW MORE? Further information can be found at www.samskip.com

With nine trains weekly between Italy and the Netherlands, Samskip’s

This connection will make optimum use of the facilities our

commitment to the multimodal transport of 45ft containers,

terminal has to offer. The service addition is also the next logical

reefers, flat racks and tank containers is now unrivalled, according

step to position Port of Amsterdam as a shortsea port.

to Mr Besseling. He explained that the addition of Amsterdam also

Gerben Matroos, Managing Director, TMA Logistics

brought in a hinterland and on-shipment opportunities that were very distinct from Rotterdam.

The new Amsterdam link would also provide greater service resilience for the Netherlands-Italy rail option. Connections to

Services will benefit door-to-door and quay-to-quay customers, said Mr Besseling.

Increasing frequency creates additional

opportunities to balance volumes, playing into multimodal’s

Amsterdam and Rotterdam will run along different routes, allowing flexibility in responding to any rail- or port-related delays, added Mr Besseling.

competitive edge. Space available for third parties will interest supply chain decision-makers not just in Italy, the Netherlands and the UK, but in the wider Benelux territories, Germany and Scandinavia too. Southbound trains will depart from Amsterdam on Mondays, Wednesdays and Sundays, with the same locomotive providing traction all the way to Melzo, in an extension of the agreement between Samskip and Swiss rail company BLS covering Rotterdam. At Melzo, services connect to Padova and Bari.

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INDUSTRY NEWS

T.C.L. 30 OCTOBER 2018

RETURNS WITH A TOP SCHEDULE FOR 2019

T

The conference will also look at securing the integrity of products by reducing temperature excursions across the globe featuring exclusive case studies from Bayer (Latin America), Getz Pharma (South Asia), AstraZeneca (China) and Medecins Sans Frontieres (Africa).

he 18 th annual Temperature Controlled Logistics

There will be focus on implementing serious cost reduction strategies

Conference will bring together supply chain, logistics and

for logistics processes without compromising quality with tips and

quality experts from around the globe to experience four

tricks from Allergan, CSL Behring, Dr Reddys and Sanofi Genzyme.

days of ‘unmissable’ workshops, case studies, panels, interactive discussion groups and technology showcases.

The conference will also discuss how to make end-to-end GDP compliance strategies simple without sacrificing efficiency or

This conference, which takes place on January 28-31 at Twickenham

economy, safeguarding control room temperature (CRT) products

Stadium, follows a journey from the beginning of the pharmaceutical

throughout the supply chain and ensuring end-to-end security by

supply chain, to the very end. With presentations, interactive

strengthening the all-important last mile of distribution.

activities covering planning, transportation, execution, last mile and post-distribution.

At TCL, delegates can concentrate on consolidating relationships with vendors and by developing best strategies for vendor management

Our goal is for each and every delegate who attends TCL is to

and solution qualification, creating robust risk assessments to

leave understanding what best practice planning and execution looks

address correctable temperature deviations and evaluating different

like at every stage of their cold and ambient supply chain. It will be

modes of transport to optimise logistics efficiencies via air, sea, road

an unmissable few days for all whose profession revolves in part or

and rail.

wholly around pharma logistics and temperature control, and who wish to remain properly informed and at the top of their game. Katherine Gordon, Programme Director, TCL 2019

TCL houses the most comprehensive and progressive logistics strategies, best practices and solutions, so that no matter what the biggest challenges are, pharma and bio-tech professionals will find

TCL is a tightly-focused networking, business development and

the tools they need to tackle them here. Delegates can capitalise

learning platform for industry experts. In 2019, the event will tackle

on the knowledge shared by more than 60 expert speakers, across

issues such as modernising supply chains and logistics strategies

40 ground breaking sessions, within three streams, that allow them

by identifying and implementing new technologies with ideas and

to personalise their agendas, and meet over 50 solution providers

insight from companies such as Pfizer, MSD, Sensitech and Softbox.

who can help with their logistics challenges.

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Central London on Wednesday 19 December 2018

Learn about the top 10 actions everyone in the supply chain should implement today to mitigate the biggest risks, whatever happens next March

Join FTA’s team of Brexit logistics experts to find out what you or your supply chain should be doing right now to make your business Brexit-ready Why attend: • • • • • • • •

Get the best advice on a practical strategy for Brexit Identify the biggest risks and opportunities that need action now, before it’s too late Get your questions answered and concerns addressed Understand the steps you can take today to reduce risk and be ready for Brexit, whatever the outcome Access the biggest Brexit brains in logistics – a one-stop shop for Brexit advice Get a consultation with one of FTA’s experts De-risk Brexit for your business Get ahead of the competition

fta.co.uk/glrfb

FORWARDER magazine

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INDUSTRY NEWS

BULK SECTOR PROSPECTS POSITIVE 30 OCTOBER 2018

BUT CHALLENGES AHEAD

T

he bulk sector is navigating its way out of the doldrums but

near the quality of imports. Coal is also a market driver with a 7%

market correction has come at a price, delegates attending

increase in Chinese imports and Indian imports up 6%.

Bulk Terminals 2018 learned last week. The overall increase in seaborne coal trade is 3-4% which is in stark

Speaking in Hamburg at the annual conference of the Association

contrast to Europe where imports have fallen. China, India, Japan

of Bulk Terminal Operators, Frachtcontor Director Frank Grone

and Korea import approximately 900mt of coal per year compared

said that while the bulk segment is slowly but steadily working its

to the two biggest importers in Europe – the UK and Germany –

way out of the doldrums with a positive cash flow, he reminded

which import approximately 110mt annually. The music, he said, is

delegates that 60mdwt was scrapped in 2015 and 2016 at

clearly being played in the Pacific Rim

.

'ridiculous prices', while financing banks took serious 'haircuts' leaving bulk carrier owners faced with a complete wipe out of

The challenge for European terminal operators is the fact that Germany

their invested capital.

now uses 36% energy derived from renewables. The fact that Australian coal port Newcastle is now planning an ultra large container terminal

The trigger for recovery, he said, has been a healthy growth in

to cater for a projected massive increase in movement of containerised

demand, which in 2017 was in order of 4% with 3% expected for

cargo may be an indication of market attitudes going forward.

this year. Fleet growth was moderate in 2017. In summary, Grone said growth looks positive and fleet growth Congestion and slow steaming have been two ingredients for

manageable but there are a number of challenges.

recovery as it kept tonnage off the market. Slow steaming is still the flavour of the month, but a three to four knot increase in speed

These include the trade conflict between China, the US and

could kill the upturn, Grone warned.

EU, which, he said, will affect the shipping market negatively: The market is not only driven by hard facts, but also by sentiments.

As far as bulk commodities are concerned demand for iron ore has been the major driver and the iron ore market should increase by

While the immediate impact of restrictions on soya bean trades may

about 2% this year and continue upwards with suppliers in Brazil

be positive in the short term for South American suppliers, ultimately

and Australia ramping up production. Demand from the Chinese

China will have to turn to the US for supplies, Grone believed. Trade

market is still there he said, and locally produced product is nowhere

barriers are generally negative in the longer term, he added.

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WANT TO KNOW MORE? Further information can be found at bulkterminals.org

Another area of uncertainty is what will happen as a result of the

He explained it has taken 17 years and many battles with regulators

global sulphur cap due to come into force in 2020.

to get the go ahead for work on the Elbe, which up until now has meant ships with a beam of 15m or more have been unable to pass

Commenting on the options available to meet the requirement,

each other and have had to wait to enter the port.

Grone estimated, on the basis of current use, that 66% of all fuel

back in the game,

Hamburg is

he said.

burned will have to be switched by 2020 to comply with the rules. In his closing remarks, Ian Adams, ABTO Chief Executive, Owners can either continue to burn high sulphur fuels and risk

commented:

Bulk Terminals 2018 had a very broad agenda, but

fines and port state control detentions and trade bans, or install

a common theme running throughout the two-day conference was

scrubbing technology or switch to gasoil, he said, adding that

that near-term prospects appeared to be positive, which is good

scrubbing technology is expensive while switching to gasoil may also

news for everyone involved in the bulk industry. ABTO continues

be expensive as the price will be substantially higher.

to provide a valuable service to its members and to the industry as a whole.

Grone told ABTO delegates that suppliers are likely to reduce stocks of high sulphur fuel because of falling demand.

ABOUT ABTO:

Only 1200 owners have decided to retrofit scrubbers and there

The Association of Bulk Terminal Operators provides a

are 60,000 vessels that need to be dealt with. For the remainder of

service to bulk terminal operating companies by helping to

vessels needing to move to low sulphur products, delivery can be

establish a favourable operating environment. As a forum for

expected to be tight. The upside for tanker owners is that there is

discussion on non-competitive issues, and by providing up-

likely to be movement of gasoil from the Middle East, he said.

to-date information and market intelligence ABTO can help strengthen and support business development strategies,

The challenge for shipowners will be how to pass the costs on to

lobby governments and administrations to ensure operators

charterers and to realise the competitive advantage of installing

are aware of the issues affecting the transportation of bulk

scrubbers. Another strategy may well prove to be partnerships

cargoes and, consequently, global trade. Further information

between charterers and owners of ships with scrubbers.

about ABTO can be found at www.bulkterminals.org

Grone’s market appraisal followed a key note speech from Axel Mattern, CEO of the Port of Hamburg Marketing Association, who informed attendees that Hamburg has now received the green light to dredge and rebuild the entrance channel to the port.

FORWARDER magazine

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19


INDUSTRY NEWS 2 NOVEMBER 2018

LEADING UK FREIGHT FORWARDER SEES

INCREASE IN BREXIT-RELATED WAREHOUSING REQUESTS D avies Turner, the UK’s leading freight forwarder and

He says:

We suspect that the ongoing uncertainty over Brexit will

logistics service provider, is seeing a definite upsurge in

only lead to more demand for short term storage in in the event of

enquiries about the availability of warehousing space,

no deal or an unsatisfactory outcome with no mutual recognition

driven by customer concerns about the outcome of the Brexit

or trading agreements in place. Depending on the final details of

negotiations and the future of UK trade with the EU after March

Britain’s trade deal with the rest of Europe, this may turn into a

next year.

longer term requirement. Adding to these pressures will be more predictable factors like the Chinese New Year, which starts at the

Previously, the company has seen demand for more warehousing

end of January next year and may also strengthen demand for UK

capacity often reduce in the early months of the new year as many

warehousing in March.

retailers require less stock following the festive season. 2018 has

Philip Stephenson, Chairman, Davies Turner

already been a busy year so that spare capacity is very limited and this is likely to continue into 2019.

In Britain and Ireland, Davies Turner has seven strategically located regional hubs and national logistics centres in Birmingham,

Davies Turner chairman, Philip Stephenson says that the increase in

Bristol, Dartford, Heathrow, Manchester, and Scotland, as well

enquiries, many of which are originating from the company's partners

as Dublin, with another 15 branches supporting its nationwide

in Europe, seems to be the result of companies deciding to stockpile

distribution network.

more goods than usual in preparation for any supply chain disruption that may occur around the still to be negotiated transition period following the UK’s departure from the EU next year.

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WANT TO KNOW MORE? Further information can be found at www.zeamarine.com

Z

eamarine, a new global leader in the transport of project, breakbulk and heavylift cargo, has announced the appointment of Dominik Stehle as Chief

Commercial Officer, effective February 1, 2019. He will be based in Hamburg, Germany. Stehle will develop and streamline ZEAMARINE’s global commercial activities with a focus on business development, key accounts and managing large projects. He will also actively support the organizational restructuring efforts initiated earlier this year. Stehle joins ZEAMARINE from the deugro group where he served as Executive Vice President and Member of the Executive Board. He has more than 18 years of professional experience in the international shipping and logistics industry. Stehle is a seasoned

ABOUT ZEAMARINE

leader with the proven ability to accelerate growth and develop

ZEAMARINE is a new global leader in the transport of

organizations; and his appointment will complement the existing

project, breakbulk and heavylift cargo. Formed in 2018, the

top management team in partnership with CEO Andre Grikitis and

Joint Venture boasts a worldwide network of 20 offices and

CFO Michael Dumas.

operates a flexible international fleet of 85+ vessels with lifting capacities up to 1,400 metric tons. ZEAMARINE

We are extremely pleased to announce the hiring of Dominik

provides ocean transportation and marine logistics services

Stehle. The addition of Dominik to the team marks an important

with regular sailings in the Americas, West Africa, Europe,

milestone in our journey to become the most customer-focused

Asia, and the Middle East, plus inducement voyages to

MPP carrier in the industry.

Australia and other international ports.

Jan-Hendrik Toebbe & Ove Meyer, Managing Partners, Zeaborn Group

ZEAMARINE APPOINTS STEHLE

1 NOVEMBER 2018

AS CHIEF COMMERCIAL OFFICER FORWARDER magazine

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21


WARM WISHES FOR THE FESTIVE SEASON AND 2019 FROM THE TRANSAID TEAM A huge thank you to all of our members and supporters for their outstanding support during our first 20 years! Together with you, we’re proud to be transforming lives through safe, available, and sustainable transport. WITH SPECIAL THANKS TO:

for generously donating this advert.

22

FORWARDER magazine

ISSUE34


 /Transaid

 @TransaidOrg

 /Transaid

 /Transaidorg

www.transaid.org

TRANSAID’S

FIRST PROJECT WAS

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WE HAVE SINCE TRANSFORMED

LIVES THROUGH MORE THAN 50 PROJECTS IN 20 COUNTRIES OUR EXPERTISE HAS SECURED £9,000,000

FROM MAJOR DONORS - INCLUDING COMIC RELIEF, DFID, BILL & MELINDA GATES FOUNDATION AND USAID

28,000 STUDENTS HAVE TRAINED IN PROFESSIONAL DRIVER TRAINING CENTRES WE SUPPORT IN MALAWI,

UGANDA, TANZANIA & ZAMBIA

OUR EMERGENCY

TRANSPORT SCHEMES IN MADAGASCAR, NIGERIA,

UGANDA & ZAMBIA

HAVE TRANSPORTED

25,000 PEOPLE TO MEDICAL

UK registered charity no. 1072105

FACILITIES

Patron HRH The Princess Royal

FORWARDER magazine

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23


INDUSTRY NEWS 25 OCTOBER 2018

DAVIES TURNER WINS

COVETED I.T. AWARD T he IT strategy and planning department at Davies Turner,

have costly consequences - it is vital for Davies Turner to have a

the UK’s leading independent freight forwarding and logistics

clear view of shipments and inventory at all times.

company, has beaten off strong competition to win the top

prize in the Ventana Research 2018 Digital Leadership Awards.

With global supply chains growing more and more complex, encompassing many different carriers and contact points, gaining

The Ventana Awards programme recognises organisations and

this insight can be a challenge. Davies Turner therefore looked for

individuals together with supporting vendors that utilise technology

a faster, easier way to gain visibility into the thousands of orders

to advance business and IT.

it handles every day - tracking shipments in real time as they move through each link in the supply chain.

These awards span across the nine areas of expertise at Ventana Research, including analytics; big data; customer excellence; digital

The company found an answer in Kapow™, a powerful information

technology; human capital management; marketing; office of finance;

integration and automation platform that makes it quick and easy for

operations and supply chain; as well as sales.

users to harness data from a wide variety of sources. These include internal logistics and warehouse management systems, as well as

Davies Turner was presented with the overall Digital Leadership

external carrier tracking systems and third-party websites.

Award in recognition of its leadership in maximising the value of the organisation’s assets – people, processes, information and technology.

Using the new product, Davies Turner has built integration process flows (commonly referred to as software robots) that perform various

The award also recognises the transformational effect on customer

data extraction and integration tasks that enable the company to offer

service that has been achieved via the utilisation of Kofax Kapow™

customers alternative ways to communicate with it.

intelligent automation software, which automates and digitally transforms end-to-end business processes, resulting in teams

This robotic process automation technology helps eliminate

working more productively – enabling the company to take on

manual tasks, boosts productivity and improves customer

growing business volumes without increasing headcount.

satisfaction, and helps address the pressure to stay competitive and grow revenue.

The freight and logistics specialist plays a vital role in helping companies to move parts and products around the world quickly, reliably and cost-effectively. With many of its customers operating on tight schedules - where even small delays or discrepancies could

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WANT TO KNOW MORE? Further information can be found at daviesturner.com

To date, we’ve deployed in excess of 100 of these robots. We

percent and more without increasing headcount. The result has seen

have found the solution to be incredibly user-friendly—you don’t

the elimination of tedious manual procedures and has made the work

need to be a specialist developer to make use of it. At the same time,

of staff easier - all without introducing any disruptive changes to

the new solution is very powerful; the things it can do seem almost

the way teams work. People can now find the data they need much

limitless. We are using it to integrate data from our own systems,

faster and more securely, and it is helping us deliver a higher level of

partner systems and third-party websites, and there really doesn’t

customer service with less administrative effort.

seem to be anything that it can’t integrate with! Darren Gurney, Logistics Systems Manager, Davies Turner

As a customer-focused organisation, Davies Turner is committed to leveraging digital technology to transform how we deliver value

Today, Davies Turner uses the software robots to automatically

to our clients. Kofax has empowered our operations teams to

capture reference and tracking numbers assigned to each order as

build automated processes that enable improved accuracy and

they are entered into the company’s warehouse management system

faster response times to meet and even beat clients' requirements.

(WMS). The solution regularly queries carrier tracking systems and

This project has been a real team effort and we view this Ventana

websites to retrieve delivery status and proof of delivery information,

Award as confirmation of our company's commitment to exceeding

and links this data to the original order record in the WMS.

customer expectations. Julie Hollis, IT Solutions Manager, Davies Turner

Davies Turner has also created an inventory tracking process that regularly checks stock levels in the company’s warehouse

Philip Stephenson, chairman of Davies Turner, says that the company,

and automatically notifies customers via email to let them know

which celebrates its 150th anniversary in 2020, has always been a

when one of their inventory lines goes out of stock. This allows

pioneer in the freight and logistics business:

customers to take prompt action to replenish inventory levels, ensuring they can fulfil orders with minimum delay and avoid costly out-of-stock situations.

We recognise the urgent need to bridge the gaps — internally between systems, silos, processes and people, and externally between clients and their suppliers. By focusing on solving problems

The result has streamlined order and inventory tracking, which

such as reducing manual tasks and streamlining data input, Davies

is helping Davies Turner to deliver better customer interaction

Turner is resolving long-standing industry issues and improving our

by providing clients with newfound insight into their stock and

competitive position in the process.

shipments, and empowering operations teams with swifter access to the information they need to respond faster to customer queries. Gurney adds:

With products like Kapow, not only are we meeting

customer’s expectations, we are exceeding them in certain areas. Normally a customer wouldn’t expect us to track all of their orders in real time, but thanks to these software robots we now have this capability, increasing the number of shipments we track by 100 FORWARDER magazine

ISSUE34

25


INDUSTRY NEWS 12 OCTOBER 2018

WORK STARTS AT

CMA CGM’S MULTITEMPERATURE LOGISTICS FACILITY AT DP WORLD LONDON GATEWAY •• CMA CGM’s 107,155 sq ft brand new, state-of-the-art cold

Readie Construction has been appointed to carry out the building

store facility will add innovative new services such as quality

works and DP World London Gateway will project manage the

control of the products

base-build, which will be completed by April 2019. Upon completion,

•• Readie Construction has been appointed as general contractor

the CMA CGM Group will take occupancy and fit-out the building.

to build the new facility •• Operations are expected to start in Summer 2019

C

This state-of-the-art facility, fitted with best-in-class technology, IT traceability and management systems, represents a major

onstruction work for CMA CGM’s new multi-temperature

milestone for the CMA CGM Group’s strategy to develop a global

warehouse at DP World London Gateway has started.

range of products.

Eric Legros, CMA CGM Vice President Specialised

Products and Value-Added Services and Jean Vanmalle, Business

Alongside chilled and frozen chambers to handle a large variety of

Development Manager Inland - Supply Chain & Logistics joined DP

temperature-controlled products, this unique cold store will allow

World executives for a ground-breaking ceremony at DP World

CMA CGM to offer its customers a wide range of added-value services,

London Gateway’s Logistics Park.

in addition to CMA CGM’s sea-freight offering, such as product quality control, packing, sorting, labelling, palletisation and bagging. It will

CMA CGM has taken a long-term lease on the build-to-suit

also offer customs clearance, shunting (transfer from the quay to the

development, which it will occupy through its international freight

warehouse) and delivery transportation (last-mile delivery).

forwarding and logistics solutions subsidiary. The warehouse is sited on a 2.5-hectare plot adjacent to DP World London

This new and modern cold store will combine several types of

Gateway’s deep-water port on the River Thames with main road

work and expertise in a single place for a more efficient and reliable

access to London.

customer experience.

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WANT TO KNOW MORE? Further information can be found at www.cma-cgm.com

The CMA CGM Group, the world’s second largest carrier of reefer

We’re very pleased to see work start on this important

containers with a fleet of 385,000 TEUs and 288,000 Reefer plugs,

development for the CMA CGM Group. We’re excited about seeing

is currently bringing cargo through DP World London Gateway

the building rise from the ground over the coming months – and,

Port on seven services. This includes large numbers of refrigerated

once it is completed – to work with our customers and with DP

containers arriving from the Caribbean, Australia, New Zealand,

World to deliver a unique range of value-added services and make

India and South America.

sure their goods receive the best care all along their journey. We are very much reaffirming our commitment to our customers by

This development and growth of CMA CGM’s reefer volumes ties

placing their needs at the centre of the Group’s development as

in with DP World London Gateway’s ability to deliver time and cost

part of Rodolphe Saadé’s Customer Centricity strategy. It is clear

savings, as well as reduce waste and carbon use through a one-stop-

that there is a need to deliver quality services that are sustainable

shop logistics solution that will increase product speed-to-market

and increase the speed at which products reach their destination.

and reduce haulier mileage.

Drawing on the expertise that the CMA CGM Group has developed over the course of the past 40 years, we will be able to deliver on

The port, which is among the fastest growing in the world, is handling

those needs through this exciting new venture.

large numbers of refrigerated containers arriving from all over the

Eric Legros, VP Specialised Products & Value-Added Services, CMA CGM

world. It uses more than 1800 ‘reefer’ points, a weather-resilient, automated container stacking system, custom-built inspection

DP World London Gateway’s combination of a reliable, efficient

facilities and a service for shunting containers between the port

port, with international rail terminal and Authorised Economic

and its neighbouring Logistics Park.

Operator status – all plugged into a network which links more than 100 ports in 60 countries – on the same site as a flexible, scalable Logistics Park, enables logistics providers to bring different parts of the supply chain into one location; a location which sits just 25 miles from Central London, the largest consumer market in Western Europe. And that is exactly what the CMA CGM Group is doing here now. This development on the Logistics Park is complementary to the rapid growth of the port which celebrates its fifth anniversary in the coming weeks. As terminal operations continue to gather momentum and grow fast, it is pleasing to see forward-thinking logistics companies moving now to capitalise on the opportunities which exist here. Over the course of the next few months, we will see another two-and-a-half hectares of the Logistics Park transformed into the CMA CGM Group’s temperature-controlled warehouse and logistics services facility, an offering that will significantly increase supply chain efficiencies and add value. Chris Lewis, UK Chief Executive Officer, DP World FORWARDER magazine

ISSUE34

27


INDUSTRY NEWS

UKWA WELCOMES £8M INVESTMENT SEPTEMBER 2018

IN PRE-BREXIT CUSTOMS SUPPORT

U

KWA (the United Kingdom Warehousing Association) has

UKWA has worked closely alongside HMRC over recent months,

welcomed the package of measures recently announced by

providing expert advice and feedback to various cross-departmental

the government to support the expansion of the customs

committees. And the Association has been vocal in highlighting the

brokerage sector ahead of the UK leaving the EU in March 2019.

potential crisis at UK borders, given the likelihood that an additional 200 million frontier declarations will be required post-Brexit.

The measures include a one-off investment of £8 million to support broker training and increased automation within the sector.

UKWA is consulting with government and providing feedback from our members on all issues associated with Brexit that affect

We are delighted that the government has been listening to the

the industry. By supplying the necessary detail we hope that we are

logistics industry and has responded positively with targeted investment

helping to enable coherent and effective policies to be formulated.

to train the additional resources required. However, we note that this

UKWA is here to help government understand the perspective

is being positioned as a ‘Day One, No Deal’ measure, but UKWA is

of the industry on the real impact that Brexit is likely to have,

impressing on government that this action is necessary on a sustainable

particularly on supply chain delays and surging warehouse demand.

basis, whatever the outcome of Brexit negotiations.

In the meantime, we are advising our members to prepare for a no-

Peter Ward, CEO, UKWA

deal Brexit and urging the 300,000 business that currently trade with the EU to classify goods per UCC (Unified Customs Code) and apply

The new package will include the creation and delivery of new

for deferment accounts and find partners and a trade association

training courses and materials for customs brokers, a grant scheme

that can help them to prepare for the future.

to support intermediaries and/or traders with the upfront costs of training their employees and a further grant scheme to support investment in automation to support smaller intermediaries who currently rely on manual data input in setting up IT systems to complete customs declarations.

28

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LCL SERVICE CAPABILITIES ABOUT G7 LOGISTICS NETWORKS

Complement and extend your network with the largest global reach of any NVOCC.

ZEAMARINE is a new global leader in the transport of project, breakbulk and heavylift cargo. Formed in 2018, the Joint Venture boasts a worldwide network of 20 offices and operates a flexible international fleet of 85+ vessels with lifting capacities up to 1,400 metric tons. ZEAMARINE provides ocean transportation and marine logistics services with regular sailings in the Americas, West Africa, Europe, Asia, and the Middle East, plus inducement voyages to Australia and other international ports.

G

With more direct routes to more destinations at greater frequency than any other NVOCC, Vanguard Logistics Services has been demonstrating for nearly 40 years what sets us at the forefront of the less than container load landscape. • Weekly services to 50+ direct ports • 9 export receiving depots

7 Logistics Networks is pleased to announce a partnership with BoxTop Technologies through our G7 Vendors programme. BoxTop

Technologies is a well known and recognized provider of freight management and transportation system software. They are a company of software professionals, who will be

LONDON 0 1621 879 200 BIRMINGHAM 0 121 779 8189 MANCHESTER 0 1942 685 150

• Imports into Southampton, Felixstowe, Manchester and Glasgow • 88,000+ sq. ft. customs-approved cross-docking facilities in Manchester and Essex • 24,000+ cross trade capabilities across 120+ offices in 100+ countries worldwide Contact us today and put the Vanguard network to work for your business.

vanguardlogistics.com

beneficial to the members of the world's most professional logistics network. BoxTop Technologies was founded in 1995, which gives them nearly a quarter of a decade of freight industry experience

G7 Logistics Networks General Manager Murray Backhouse is...

as a software platform. Today BoxTop's software helps freight forwarders and other logistics professionals around

looking forward to a long and mutually beneficial partnership that will allow

the globe manage their operations, accounts, customer

for the members of G7 Logistics Networks to reap the rewards of BoxTop's

relations, warehousing, and tracking so they can work more

involvement through G7 Vendors

.

efficiently and continue to grow their businesses. OCTOBER 2018

G7 LOGISTICS NETWORKS ANNOUNCES

BOXTOP TECHNOLOGIES AS VENDOR PARTNER FORWARDER magazine

ISSUE34

29


eSHOTCAMPAIGNS

With organically grown data built up over the last 10 years and over 25 consultants updating records of freight forwarders, shippers, supply chain and logistics departments worldwide, our data is unrivalled. We can run campaigns by geographical region or by vertical market.

NEWSLETTERS

Internal and external communications. Newsletter production as well as content writing as required. Newsletters are an excellent way to increase client awareness of new services and keep employees fully engaged.

POSTALMAILSHOTS

Our Postal Mailshot data is the cleanest in the industry. We can produce postal mailshots in exactly the same format as our eShot campaigns. As with our digital marketing we are able to target geographical regions or verticals according to your requirements.

PAFFINDER

PAF Finder is a new section being added to FORWARDER magazine where you can talk about your Partners, Agents and Franchise (PAF) agreements. It will include promotional editorial and a section where you can advertise for a new partner, agent or franchise.

FORWARDERDIRECTORY

The FORWARDER Directory is a listing of freight forwarding companies, shipping lines, airlines, etc. The Directory has recently been redesigned to include all of the countries in each issue and to be a persistent, ever-evolving resource.

FORWARDERONLINE

FORWARDERmagazine.com is the magazine, advertising space and Directory online. We offer a daily posting service straight to the site that gets shared across the whole of the Freight Media social platform including Freightabase, LinkedIn Facebook and Twitter.

CONTACT US: KATIE@FREIGHT-MEDIA.COM +44 (0)1454 628 771 FORWARDER magazine ISSUE34 30


FREIGHTMEDIA PROVIDES AN OUTSOURCED MARKETING SOLUTION FOR THE FREIGHT INDUSTRY

MOVEITLIKE...

Significant front-cover exposure and 6-page Q&A in FORWARDER magazine about you and your company. Designed for the forwarder that wants to stand out from the competition and for use when presenting your services to clients. Includes a separate PDF booklet.

SITESTATISTICS

A two- or four-page spread in FORWARDER magazine ideal for anyone aiming to promote a new facility. As with ‘Move it Like…’ we can produce a handout that your sales team can use for client meetings and marketing campaigns.

PROMOTIONALEDITORIAL

An excellent way of promoting new services, new recruits or any exciting projects that you may have coming up. Over the next 12 months we will be covering various topics around UK regions, international trade lanes and vertical markets.

SOCIALMEDIA

Our team of social media experts will post regular articles to increase brand awareness and exposure. Most of our clients are too busy moving freight to get caught up in perfecting their social media presence. We will take it off your hands.

WEBSITEDESIGN

Your website is your shop front and you only get one chance to make a first impression. We are here to ensure it’s an excellent one. Our digital marketing and design team will work with start-ups, SMEs or top-25 forwarders to forge their online presence.

FORWARDINGJOBS.COM

Forwardingjobs.com is the leading job board for the Freight Forwarding Industry. If you are recruiting on a regular basis we can offer a range of services depending on your requirements and vacancies are included in the recruitment section of FORWARDER.

WWW.FREIGHT-MEDIA.COM 31 FORWARDER magazine

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FOCUS ROUNDUP

ESSEX, KENT & SUSSEX

SERVICE EXCELLENCE IS A PRIORITY 5 NOVEMBER 2018

FOR TIME-CRITICAL LOGISTICS PROVIDER

P

riority Freight, strategic partner in time-critical logistics for global

are at the heart of our business. They strive to provide the highest

manufacturers and suppliers, has received the Service Excellence

levels of service quality at all times, exceeding clients' expectations.

award from the seventh annual Automotive Global Awards.

Neal Williams, Group Managing Director, Priority Freight

The awards, held at The Savoy in London, brings together the

This client-first culture implemented by Priority Freight is

industry's top performers and leading innovators for a night of

demonstrated by not only winning the Service Excellence award but

networking and celebration of achievements.

is also showcased in their 99.6% on time delivery rate and 15-minute response time.

Priority Freight fought off tough competition in the Service Excellence award category, judged by industry leaders such as Kia UK, Jaguar Land Rover and Magna Steyr. The Service Excellence award is presented to those who have ‘gone over and above normal service levels to deliver excellence within its operations' as well as demonstrating ‘outstanding customer service and a can-do attitude'. The judges presented this prestigious win to Priority Freight for their constant commitment to service quality, as evidenced by the company's very high customer satisfaction levels. We're absolutely delighted to have won the Service Excellence award. At Priority Freight, the client is at the centre of everything we

This recognition is just the latest in a long line of accolades, with

do and this mantra is built into our culture. Our people are our biggest

the company being recognised frequently for its high-quality

asset; their knowledge and dedication to a great customer experience

operational standards.

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WANT TO KNOW MORE? Further information can be found at kukla-spedition.com

The UK logistics sector has a new entrant with an established

Knut Sander, managing partner of Robert Kukla GmbH in Germany

European pedigree and marks a bold entrance into the beverage

sees the new UK subsidiary as a perfect fit for its other similar

sector across mainland Europe.

companies in Stockholm, Breda, Bilbao, Genoa and Moscow.

Robert Kukla GmbH - one of Europe’s leading freight forwarders

Steve Wood and the other directors have a direct stake in the new

- launched a UK subsidiary to focus on beverage logistics in April

business and see this as a statement of commitment and belief in

2017 with a new head office in Brentwood and a team of highly

Kukla UK.

experienced and knowledgeable logistics experts.

of our philosophy and this ensures a very dynamic team. This is our

By having a personal liability the directors are a part

largest new company to date and despite Brexit, we see huge growth This is Robert Kukla’s first UK - based company and also the largest

potential here,

says Sander.

of its subsidiaries in terms of investment and potential. New managing director, Steve Wood, along with three other senior staff (Lynda Simms

Recent figures from the German Chamber of Commerce (AHK)

(Commercial Director), Martin Jacobs (Operations Director) and Hannah

suggest around 2,500 companies from Germany operate in the UK

Webb (General Manager)) were until recently part of the industry’s

and according to Steve Wood Kukla has shown strong confidence

leading wine and beverage logistics providers and they have brought a

in the new UK operation.

wealth of industry and personal experience to the new company. Despite the concerns about Brexit the beverage logistics’ sector We are certainly not starting from scratch as we have the logistical

in the UK is built on strong knowledge and attention to service

operations, the knowledge and our contacts across Europe to hit

details. We start with a full range of services from simple freight

the ground running. One of our first jobs has been to establish close

forwarding through to highly specialised and bespoke services that

relationships with Kukla’s other local operations so we can offer new

cover the whole range of beverages. The name may be new to the

clients a strong European network of freight services. Being a part

UK but we have been around long enough to know the people and

of Kukla’s network is the platform we need to grow and we see that

the mechanics needed to provide a class-leading logistics operation

happening very quickly. We understand beverage logistics, we know

for any type of beverage.

who the right people are to talk to in the industry and we can provide a unique service with a real hands-on professional approach.

KUKLA UK BECOMES A REALITY

17 JULY 2017

& AN INSTANT PLAYER FORWARDER magazine

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FOCUS ROUNDUP

ESSEX, KENT & SUSSEX

FOREIGN DRIVERS CANNOT ESCAPE PAYING THE DART CHARGE 21 AUGUST 2017

SAYS RHA

T

he news that over a million non-UK drivers have avoided paying the Dart Charge when travelling over the Dartford Crossing comes as little surprise to the Road Haulage Association.

Speaking to BBC Kent, RHA policy director Duncan Buchanan said: This issue was identified from the moment the Freeflow system

was introduced, and it is still a problem. Foreign drivers should pay: it’s as simple as that. It is very concerning that there are still hauliers making the crossing for free. Fines totalling more than £81 million have been passed on to a European debt recovery agency since the Dart Charge began in 2014. Highways England have stated that foreign drivers not paying their charge make up less than 1% of total crossings, but the fact of the matter is that the dodged fines can make up an enormous loss. We need enforcement to ensure that the appropriate Dart Charge is collected from all crossing users and the RHA considers it to be totally unfair that there are still many who are making the crossing free of charge. It is a great concern that we just don’t know just how many crossing users are dodging the charge

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O

perating for almost 30 years, Containerlift is proud to be associated with The Agoonoree Scout Camp as they host

ABOUT AGOONOREE SCOUT CAMP

another Scout camp for those with disabilities. The first

The Agoonoree Scout Camp was founded to enable Scouts

camp was held in the summer of 1947 and the Special Needs Scout

with disabilities to enjoy a summer camp. The camps are held

Groups of Greater London have been holding what is now called,

at a different location each year and have recently camped

Agoonoree camps ever since. The camp is run entirely by volunteers,

near Reading, Leicester, and Tunbridge Wells. The sites used

is always held the last Saturday in July for one week and is available

are usually schools that can offer a large field to camp in,

to special needs Scouts aged 14 -23 years old.

indoor accommodation for those who are unable for medical reasons to sleep under canvas, lots of showers or baths, and

Containerlift is well aware of the impact of the charity and

if possible a sports hall and swimming pool. The camp this

the support it provides to young adults and their families:

year is taking place in Leicestershire. www.agoonoree.org

Our involvement began many years ago when they needed help to move a container full of the equipment needed for their camps. We have been moving their containers to and from their camp sites every year so these camps can continue and many young adults can

ABOUT CONTAINERLIFT

experience the fun and excitement that these camps provide.

Containerlift, a Transport and Freight Forwarding company based in Great Dunmow Essex has been operating for almost

With the camps run on traditional Scout lines, activities include

30 years. Our nationwide fleet of sidelifter trailers offer a

hiking, training activities, games, sports, swimming, sailing and

flexible and cost effective alternative method for handling

climbing, as well as a trip to the shops or seaside and most traditional

shipping containers onsite. Whether shipping to and from

to Scouts; camp fire building.

the UK, our friendly and professional team will work hard to find a cost effective shipping solution. We also supply shipping containers for rent, leave or purchase, as well as assist in requirements for both UK domestic storage and for deep sea shipping. www.containerlift.com

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FOCUS ROUNDUP

WAREHOUSING & STORAGE

B&H WORLDWIDE TO OPERATE AND MANAGE SPECIALIST WAREHOUSE 19 FEBRUARY 2017

IN SINGAPORE FOR VSE AVIATION

B

&H Worldwide, the-best-in-class, aerospace logistics

We chose B&H because of the value they place on customer

company and winner of the 2018 BIFA Freight Service award

service, technology and our business needs. With B&H providing

for Supply Chain Management has been awarded a two year

solutions to precisely meet our needs, it enables VSE Aviation to

contract to manage the warehousing, operation and storage of spare

focus on customer expectations and business growth.

parts for VSE Aviation at the B&H regional hub in Singapore.

Paul Goffredi, President & Chief Operating Officer, VSE Aviation

Operating from its established facility in the Singapore Free Trade

Our dedicated Singapore facility is a strategic hub for our global

Zone, B&H will provide a 24/7, 365 service to VSE Aviation to ensure

operation and with our broad customer base of leading airlines,

that its customers have timely access to products according to set

spare part stockists, MROs and repair vendors, we are committed

Service Level Agreements.

to ensuring we can meet all their requirements through a single, dedicated facility. Adding a prestigious name such as VSE Aviation

The VSE group of companies specialises in supply chain management

to our client portfolio is a tremendous testament to the hard work

and maintenance, repair and overhaul (MRO) services for business

of our team and our growing reputation for delivering the highest

aviation aircraft engines and related accessories and is now expanding

possible service standards.

its operation into the rapidly growing Asian after-market.

Stuart Allen, CEO, B&H Worldwide Group

With immediate effect B&H will be using its advanced IT solutions provided through its unique OnTrack system to manage the operation and storage of parts for VSE Aviation which will enable it to provide customers with the greatest possible level of transparency.

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WANT TO KNOW MORE? Further information can be found at cevalogistics.com

C

EVA Logistics, one of the world’s largest supply chain

where previously it had no presence and will enable the company

management companies, has opened a new multiuser

to expand its plan to continue expanding in the near future. Its

warehouse in central Spain.

easy connections to the Spanish motorway network provide simple connections to both Madrid and Barcelona. The operations of an

The new site is located at Alovera, an industrial area, 50 km north

existing customer have already been successfully implemented at

east of Madrid. The facilities comprise 16,300 sqm, in total with 400

the new Alovera site, and the future locating of existing and new

sqm office facilities, and almost 16,000 sqm of warehousing space, and

customers is well under way.

will eventually contain the operations of several customers. Expert teams, experienced in operating multi-user warehouses have already

I am very excited about the opening of this third multiuser

been moved into Alovera to provide customers with the highest

warehouse. We had been waiting for the perfect opportunity to

service standards. It's location next to the A-2 motorway and close

expand our capabilities to offer excellence, synergies and competitive

to the A-1 make it easy for customer goods deliveries and dispatch.

advantages to our customers and the north of Madrid was the key to this because of its strategic geographic position. This new site

CEVA already has a number of other multiuser centers in Spain,

highlights our commitment to the Spanish market and we expect to

including at Subirats, in Catalonia, and in the Ontigola area south

continue the expansion over the coming years.

area of Madrid. Over their years of operation multiuser facilities

Marco Galbusera, Managing Director, CEVA Iberia

have proven the benefits of these kinds of warehouses to CEVA customers through synergies, flexibility, better handling peak seasons and the operational knowledge of the staff employed there. The opening of this new multiuser warehouse is a key part of CEVA's growth strategy across Iberia. It is also the first step of a strategic process of positioning CEVA in the area north of Madrid,

CEVA OPENS A NEW MULTIUSER WAREHOUSE

1 FEBRUARY 2017

IN SPAIN

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FOCUS ROUNDUP

WAREHOUSING & STORAGE

GEODIS PILOT PROJECT FOR ROBOTIC PICKING DOUBLES PRODUCTIVITY 6 MARCH 2018

IN ITS INDIANAPOLIS WAREHOUSE GEODIS improves efficiency and accuracy for online women’s apparel retailer while addressing labor market concerns.

Our mission is to help our clients succeed by overcoming

their logistical constraints and we are committed to innovative solutions for our customers to address industry-wide challenges.

To address the record-low unemployment rate (~3%) and the strain

The labor market is tight, especially during peak seasons, and we

on labor during peak seasons, GEODIS and a major online women’s

want to enable our team to better execute for our customers.

apparel client partnered to pilot collaborative each-picking using 30

And in this case, the technological support of robots effectively

autonomous mobile robots from Locus Robotics in a 139,000 square

solved the challenge.

foot (13,000 sqm) warehouse in Indianapolis. The location handles

Marie-Christine Lombard, Chief Executive Officer, Geodis

over 30,000 SKUs and uses a manual picking process that is complex and leaves little margin for error.

The success of the pilot started with simplifying GEODIS employee training. Rather than spending hours in the classroom,

The results have been staggering. Now, 80% of the units are picked

team members were instructed on how to pick to the robots

to the robots daily. Employee productivity has doubled and there

on the warehouse floor, completing the training within a matter

was at least 50% reduction in time to train new employees. GEODIS

of minutes. The messaging on the robots is displayed in their

looks to expand the partnership with Locus Robotics in more

preferred languages allowing for faster absorption of training and

warehouses with their retail and ecommerce customers.

a decrease in picking errors. Picking units to the robots also reduced physical demand by eliminating the need to pull pick carts and decreasing overall travel.

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WANT TO KNOW MORE? Further information can be found at www.geodis.com

ABOUT GEODIS GEODIS is a Supply Chain Operator ranking among the top companies in the field in Europe and the World. GEODIS, owned by SNCF Logistics, which in turn is a business line of the SNCF Group, is ranked as the number four logistics provider in Europe and number seven at a worldwide level. GEODIS is also listed as a “Leader” in Gartner’s 2016 Magic Quadrant of Worldwide 3PLs. GEODIS’ reach includes a direct presence in 67 countries and a global network spanning over 120 countries. With its five Lines of Business (Supply Chain Optimization, Freight Forwarding, Contract Logistics, Distribution & Express, and Road Transport), GEODIS manages its customers’ Supply Chain by providing end to end solutions enabled by over 39,500 employees, its infrastructure, its processes and systems. In 2016, GEODIS recorded €8 billion in sales.

ABOUT LOCUS ROBOTICS Locus Robotics transforms e-commerce fulfillment operations with innovative autonomous mobile robotics technology that significantly improves worker productivity and operational efficiency, while lowering operating expense. Locus’ award-winning solution was purpose-built with one thing in mind: to improve warehouse productivity. LocusBots work collaboratively with warehouse workers to drive greater throughput, reduced costs and unparalleled flexibility We are very proud to welcome GEODIS as a customer. Our robots enhance more than worker productivity; they improve

in moving inventory and orders through a fulfillment center, even during peak periods.

worker job satisfaction by removing some of the more physically demanding aspects of the picking process. We look forward to continuing to help the GEODIS team drive operating efficiencies. Rick Faulk, CEO, Locus Robotics FORWARDER magazine

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FOCUS ROUNDUP

WAREHOUSING & STORAGE

6 MARCH 2018

WAREHOUSE OPERATORS URGED TO

MAKE THE MOST OF THEIR OUTDOOR SPACE W ith no let-up in the scarcity of good quality

But, while a great deal of thought and planning often goes into the

warehousing space in sight, occupiers are turning to

internal design and layout of a store as companies strive to optimise

equipment that allows them to make the maximum

their pallet capacity, the efficient use of outside space is frequently

use of their existing property assets, according to Paul Murray, JCB’s

overlooked by logistics planners.

Teletruk general manager.

Now though, this is changing as more and more own-account

It has been well documented that warehousing facilities are in short

warehouse operators and third party logistics and fulfilment

supply and the acute lack of quality stock allied to the seemingly

specialists switch on to the importance of optimising every square

insatiable appetite of online consumers, is only likely to push demand

metre of a site’s external capacity.

for new units and rental prices for existing sites ever higher. With its unique telescopic reach, JCB’s Teletruk has been designed It is hardly surprising then, that in a recent survey commissioned by

to enable users to leverage their outside storage space. The Teletruk

property consultants, Savills, two-thirds of warehouse or distribution

has the ability to access curtainsided trailers from only one side.

centre occupiers questioned said they needed more space.

This functionality means the amount of floorspace required to load and unload pallets to and from incoming or outgoing vehicles can be

However, with the amount of speculative building falling – thanks,

slashed by 30% – which, typically, will free up some 32 square metres

in part, to planning policies that restrict the construction of new

of yard space per vehicle.

storage facilities – the supply of new-build warehouse space has remained static in most regions.

Using Teletruk technology to pick or pack pallets from one side only means that a curtainsider requires just six metres of space within

With no let-up in the scarcity of good quality warehousing space in

which to be loaded or unloaded. So, trailers can be parked tight to

sight, occupiers are turning to technology that allows them to make

a wall or other form of perimeter boundary –leaving valuable space

maximum use of their existing property assets.

free in the central yard area for additional storage, extra delivery vehicles or, indeed, tasks such as cross-docking.

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WANT TO KNOW MORE? Further information can be found at www.amapr.com

For example, a leading contractor within the construction and

In addition, while the location of the mast on a conventional lift truck

building services industry, had such cramped yard space that, prior to

can compromise forward visibility, the fact that the JCB Teletruk’s

switching to Teletruk technology, it had been necessary to remove

telescopic boom is mounted to the side, means the operator has the

all the cars from the company’s staff car park each time a trailer load

clearest possible view of the operating environment.

of goods arrived at or left the site! When it comes to throughput, with single side trailer processing Quite simply, with an average trailer measuring some 3 metres wide,

– because only one curtain needs to be opened and less truck

unloading or loading with two standard 2.5 tonne counterbalanced

movements are required - a trailer can be ‘turned around’ in

forklift trucks required all of the available yard space to enable the

under 30 minutes.

lift trucks to manoeuvre safely around the vehicle to load or retrieve or pallets.

So, if you’ve done all you can to maximise efficiency inside your warehouse, maybe now is the time to consider the gains that

However, the introduction of a single Teletruk has allowed the

can be made by optimising the layout and performance of your

company to reconfigure its goods in and out processes in a far more

outside space.

space efficient way. Trailers now park up to be processed against a side wall in an area of the yard that would previously have been too narrow for two counterbalanced machines to operate in. On average, the Teletruk loads or unloads each delivery in around 30 minutes, meaning the massive disruption that impacted upon the company’s working day dictated by the need for staff to move their cars each time a trailer arrived at or left the site, has been eliminated. And at all sites, loading and unloading a trailer from just one side delivers significant safety and throughput efficiency benefits. Teletruks make the working environment safer, for example, because less vehicle movements are required to carry out trailer processing tasks and, as outdoor goods yards can be reconfigured to allow trailers to park against a boundary wall, ‘blind’ forklift travel – where a lift truck operator emerges from the side of a parked trailer into what is often a busy area – is eliminated. FORWARDER magazine

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43


FORWARDER Directory POWERED BY

The FORWARDER Directory is a catalogue of freight forwarding companies, shipping lines, airlines, etc. that specialise in shipping to or from major countries throughout the world. You can place any size advert from a free single-line entry to a double-page spread to promote your strongest services. Our team can advise you on how best to use the space. If you wish to advertise, please contact Dom...

dom@freight-media.com or +44 (0)1454 628 794

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NEW... UK DIRECTORY NEW

DIREUK CTOR UK li Y stings

b then by sp y region, eciali sm

INTRODUCING OUR NEW SECTION... UK specialisms, divided into the 12 UK regions we judge to be most familiar to the freight industry professional at work. From 'abnormal loads' to 'warehousing & storage', if you need it done, it's in here.

www. FORWARDER Directory .com FORWARDER magazine

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45


MOVE IT LIKE...YOU

I was delighted to appear in the FORWARDER magazine ‘Move it Like’ showcase earlier this

year. The opportunity to speak candidly about the success of our company, my influence on that, and

the ingredients that contribute to our continued success was appreciated. NNR is a global ‘premium brand’ that, although established for over a 100 years in Asia, is not particularly well known in the UK. The feature in Forwarder Magazine offered the stage for us to future promote our business. The moniker ‘secret assassin’ and ‘largest company you’ve never heard of’ no longer suits the brand and size of our global group, therefore features like ‘Move it Like’ in a classy glossy such as FORWARDER are the perfect vehicle to help change that perception. Now I’ve recovered from the marginal discomfort

of a little more attention than normal (!), I can reflect that it provided a strong and personal message that many of our key partners and customers read and responded favourably too. Lee Griffiths, NNR

FEATURE ON THE COVER OF FORWARDER

WHETHER IT'S A 'MOVE IT LIKE', A NEW SERVICE, A FEATURED ROUTE, A TECH PRODUCT...

FORWARDER magazine ISSUE34 46 LEVEL THE PLAYING

FIELD. CALL US ON +44(0)1454 628 775


DON’T TAKE OUR WORD FOR IT... In 2017 I was proud to be included in the popular FORWARDER feature 'Move It Like'. As a leading publication within the logistics

industry, FORWARDER's unique feature presented an ideal opportunity to discuss my journey as a global air freight expert and

highlight how Ligentia continues to meet our customers' requirements through customised solutions. I found the process rewarding and my relationship with FORWARDER has continued to develop as my career has progressed to a global role. I would highly recommend

being part of a future 'Move it Like' feature to anyone seeking successful exposure within the logistics industry. Lee Alderman-Davis, Ligentia

FORWARDER magazine ISSUE34 47 ...OR EMAIL RICHARD@FREIGHT-MEDIA.COM


FORWARDER FOCUS

WAREHOUSING & STORAGE

T

he multi-user warehouse model is nothing new. 3PL

A study which was distributed by FLEXE in the US reported that

has been part of the supply chain for as long as it has

approximately 30% of warehouse space is being underutilised at

existed, although there has inevitably been development

any time. This, despite reports which show that 2.1 percentage

over the years.

points of the 3.5% third-quarter U.S. GDP growth was made up of inventory expansion, and that warehouse vacancy is at

Despite a wobbly year in terms of longstanding retailers going

an all-time low – warehouse space is in high demand, but not

into administration, those companies who have mastered

necessarily being utilised efficiently.

e-commerce have never seen better times. But, the phenomenon of ‘The Amazon Effect’ – consumers wanting and expecting

This flexible warehousing option could also attract small

next-day or same-day delivery – means that logistics carriers

e-commerce retailers who don’t have their own storage

are looking for more flexible warehousing solutions which can

facility, as well as companies that want extra-fast delivery for

address demand for speedy shipping. As a result, shippers are

a special offer or expect high demand for promotional and

looking for warehousing that is closer to the buyer and can offer

featured items.

a dynamic solution for inventory storage and distribution, but isn’t necessarily tying them into lengthy, expensive contracts.

One problem with this – particularly in the short term – is interoperability. Interoperability is essentially the way in which

Companies which can offer flexible warehouse storage include

different digital systems ‘communicate’ with each other and

FLEXE and Stowga, the likes of which have been around for a few

share data – if you’ve ever tried to transfer files from an iPhone

years offering optimisation of the supply chain. Both operate a

to a Samsung Galaxy, you may understand how difficult this

little like Airbnb, with users of the service able to rent as much or

can be. But there are business reasons for this. With early

as little warehouse space on a flexible contract. The benefits of

integration of digital systems into our pipelines, a number of

this fluid model are reaped particularly well by those companies

companies are battling to be the ‘go-to’ brand in the market –

with seasonal space requirements: think about the peak time

the Apple of the on-demand warehouse, if you like. But there’s

for a company selling barbeques, versus one selling Christmas

no guarantee that all of these different pieces of software and

decorations. Traditional leasing does not always work for these

digital technology will work in tandem, meaning that the system

companies, and so working on-demand provides a ‘warehousing

could remain disjointed. On the flip side, this risk of creating

AirBnB’ which complements business peaks and troughs.

disjointed processes rather than streamlined ones should

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ON DEMAND ...IN DEMAND

FLEXIBLE WAREHOUSING

mean that companies which are designing new systems ensure that they have a complete, end-to-end software solution, making life easier for both shippers and warehouse operators.

Whilst the industry is undergoing a digital transformation, this is one more product that is not only taking over from current

processes but is enabling completely new business avenues.

Ultimately, the winners in this game are going to be those who prove that it truly can be a seamless option in the fast-paced

market of logistics and transportation. The ultimate goal, no matter the warehousing and storage model, must be moreefficient, faster order fulfilment. Sarah O'Connell, Senior Editor, FORWARDER magazine

FORWARDER magazine

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FORWARDER FOCUS

WAREHOUSING & STORAGE

W

arehouses, storage spaces and shipping containers

But it’s not only restaurants that seem to be sprucing up shipping

have what’s called the ‘the Ronseal factor’; they do

containers. There’s now an appeal in making these metal spaces

exactly what it says on the tin. Their main purpose

into homes. They make for a cheap and eco-friendly lifestyle, and

is the storage of goods – but is there more to the life-cycle of these

are becoming not only a trendy living alternative, but a project for

simple, sturdy units? It’s 2018, and warehouses and even shipping

those with a creative streak. With the right planning and materials,

containers have proven to be much more than just a void to be filled.

you could create a multi-room container house.

In fact, they are incredibly versatile, which architects and businesses are recognising. As the world is crying out for a cleaner carbon

Taking inspiration from this eco-friendly habitat, Hannah and Tyler

footprint, perhaps creating contemporary spaces from these reused

Bright decided to build their home using shipping containers. Blogging

and recycled materials are just what we should be considering.

about the entire experience, Hannah and Tyler tell the story of how they built their 2,500-square-foot house out of five shipping

Warehouse transformation

containers in Oklahoma, claimed to be the first container home

Warehouses are vast, which can often mean that a renovation would

constructed in Tulsa County. Making the containers a feature of their

require a lot of work, racking up an extortionate bill. However, there

home rather than its entire base, this gave more opportunities for

seems to be an attraction in warehouses for clubs and venue spaces.

a bigger living space and design authenticity. FORWARDER spoke

Minus the odd touch-up, the space is already pretty much perfect for the use of night clubs, venue hires and events. The Warehouse

to Hannah about their inspiration and experience incorporating containers in their architecture, changing their way of living.

Project is a series of converted nightclubs and music venues. Introduced in 2006, these old warehouses host concerts and music

We were inspired to include shipping containers in the architecture

events. Similarly, Bristol’s biggest music and nightclub venues, Motion

of our home for a couple of reasons: we wanted to build an eco-

and the Marble Factory, are both refurbished Victorian warehouses.

friendly home ourselves, and for a lot less than a typical home you could purchase around our area. I believe we accomplished both.

Shipping units

Building with shipping containers proved to be a little more difficult

Shipping containers are one of the most creative pieces of

than we had assumed, the basic structure goes together fairly

architecture to play with at the moment. From restaurants to

quickly, however making it aesthetically pleasing takes longer with

living spaces, these containers are a cheap way to convert industrial

a container house.

metal into something a little more than a hollow box. Take for example, Bristol’s shipping container complex, Wapping Wharf. The

It has been reported that the container shipping industry is costing

double-storied cargo containers are proudly situated on the city’s

around $20 billion per year, and one-third of ocean containers are

harbourside, where converted restaurants and bars from traditional

empty at any given time. Container traffic is building up in ports,

fish and chips to Thai and tapas are buzzing with visitors and tourists.

and there just isn’t the room to keep them idle. In Hannah and Tyler’s case, building a home with recycled materials was not only going to provide an exciting project, but fulfil their desire to live an eco-friendly lifestyle.

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Hannah and Tyler's home Images: Ashley Daly, Retrodentulsa.com

We believe our home is more eco-friendly due to our decision

Although difficult at times, I would recommend others to build

to use shipping containers. We were able to build our home

using shipping containers, but lots of research needs to be done

with very minimal wood, we were able to recycle our metal

first if they plan on building on their own.

scraps, and we re-used existing containers instead of using virgin

Hannah Bright, Bright Container House

materials to build our home. We purchased our containers through a local dealer. While purchasing, the owner was able to

Want to know more? www.brightcontainerhouse.com

pick out used containers that he thought would work great for our project. He chose ones that had minimal dents and patches and had a relatively nice floor.

Rachel Jefferies, Editor, FORWARDER magazine

Building a home, restaurant or nightclub venue isn’t just about

Sharing their experience on Bright Container House, the

the practicalities, it’s about appreciating the diversity of storage

Bright couple have received interest about their house from

capacities. What was once intended to be filled with goods can be

readers, press and have gained almost 2,000 blog followers.

converted into a new-found space, all whilst making memories.

FROM STORAGE TO SHOWROOM FORWARDER magazine

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ASK THE EXPERTS

WAREHOUSING & STORAGE

L

ook at the smart warehouses of Amazon, Ocado or

Anybody working in the sector knows that problems can, and do,

Alibaba, and they are clearly a far cry from the average

occur. The key is to identify them quickly and prevent them from

SME, where inventory is still managed on a spreadsheet

escalating. When time is of the essence, and questions are being

and you are more likely to see a human worker than a robot.

asked, the last thing staff members should be doing is trawling

Whilst digitalisation has become the norm amongst the bigger

through folders and filing cabinets looking for crucial documents.

players in warehousing and logistics, its full impact has yet to be felt in smaller firms.

Practices like these are also unlikely to go down well with customers who have already invested in systems that provide full traceability.

The perceived cost associated with new tech is one barrier to

If health and safety is at risk, suppliers need to take appropriate

adoption, as is the time and expertise required to implement and

action urgently, normally by informing all customers and recalling

operate it. I am sure there are also plenty of MDs and warehouse

the product.

managers who are (understandably) questioning whether radically overhauling operations is really worth it when the current processes

The commercial damage of such recalls is one of the reasons

they have in place seem to work perfectly well.

why bigger companies are increasingly choosing suppliers whose traceability processes match their own. In a complex global supply

It is important to remember, of course, that the robotics seen

chain, where businesses are co-dependent, all product information

in large facilities are just one small part of the digital revolution

must be readily available at all times.

sweeping the industry today. Warehouse management systems (WMS) meet this demand for For SMEs in particular, this revolution is not about transforming

transparency and accuracy because personnel can record stock

their traditional warehouses into something that looks like it

information (such as batch and serial numbers) and track pallets

belongs in a sci-fi film. Some of the biggest game-changers are the

in real time until they leave the site, with details of who approved

systems replacing everyday manual processes – which, in turn,

them and when.

drive efficiency and productivity and, crucially, provide full stock traceability at every stage in the supply chain.

Even if a firm experiences relatively few issues, and certainly no major ones, having systems in place to demonstrate traceability is

We are all acutely aware of the cost (and reputational) implications if

one of the most effective ways of building customer confidence.

a damaged or contaminated batch arrives with a customer. Whether theirs is a single- or multi-site operation, managers must be able

As well as helping to retain current clients, investment in the

to prove that goods out are of the quality expected and compliant

right tech can also help secure future contracts. It means the

with industry standards and legislation. Should an issue arise further

smallest businesses can impress a big customer, and outshine

along the supply chain they need a clear audit trail to show that their

their competitors, with their professional approach to quality

business is not liable for it.

and compliance. Simply being able to respond to questions in a

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timely manner, thanks to full visibility across the warehouse, is a sign that a company is reliable and willing to uphold the highest standards. Unlike the expensive, bespoke software that firms might once have used (or avoided) in previous years, the latest systems are developed for anyone to use, continually updated to ensure high functionality and security and can be implemented quickly. Many can also be integrated with customers’ existing systems, helping to speed up tasks and improve partnership working. The emergence of major distribution centres shows the extent to which tech is shaping the industry, and smaller firms must adapt accordingly. Digitalisation is a journey that any successful warehouse operator will go through, although investment naturally depends on the nature and scope of their work. What is certain, though, is that nobody can afford to ignore the changes happening at the top, particularly where traceability is concerned.

Lucy Pamment, Head of Product (Supply Chain Solutions), Access Group For more information visit www.theaccessgroup.com/warehouse-management.

DIGITALISATION FOR SMES

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ASK THE EXPERTS

W

WAREHOUSING & STORAGE

ith the UK and the EU yet to reach an agreement on

Of most concern to FTA, the only business group representing all

trading relationship post-Brexit, the possibility of a

of logistics, is the potential shortage of warehouse and storage

No Deal withdrawal is becoming a real possibility.

workers. The logistics sector is reliant on access to non-UK

To prepare for this eventuality, the government released a series

workers; there are currently 113,000 warehouse staff employed

of No Deal contingency planning papers and reports earlier this

in the UK from the European Economic Area (EEA) alone and

year, setting out potential guidance for business post-Brexit if

demand for these workers grows during peak times such as

agreement cannot be reached with the EU, including matters

Christmas. The government’s Migration Advisory Committee

relating to warehouse and storage. James Hookham, Deputy Chief

(MAC) report failed to recognise the value of these workers to

Executive, Freight Transport Association (FTA) shares an overview

the nation’s economy and the vital role they play in ensuring that

of key considerations.

Britain can keep trading after Brexit. Under the government’s assessment of employability, these professions are deemed to be ‘low skilled’ and so workers are unlikely to be given access to UK work post-Brexit in the event of No Deal withdrawal. FTA continues to campaign for a change of policy to ensure workers of all abilities – not just those deemed to be highly skilled – are considered for visas so the UK does not come grinding to a halt. But staff shortages are just the beginning. Following advice provided by the government, many organisations and businesses, including the NHS, have begun stockpiling items in expectation of delivery delays after a No Deal Brexit. If the UK leaves the EU without a deal, the UK may only have access to a maximum of 1,224 permits per year to allow British lorries to travel to and from the Continent. Furthermore, these vehicles would be subject to a plethora of new regulations and checks when crossing the border; lorries are currently waved onto and off cross-Channel transport but experts estimate that a two-minute delay at Dover Port could lead to  17-

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mile traffic jams. When you consider more than 10,000 freight vehicles pass through Dover on peak days, it’s easy to see how once-reliable services will struggle to deliver goods in a timely fashion. With so many companies choosing to stockpile items, demand for warehouse and storage space will soar. But, as reported by BBC,

Efficient logistics

this space is already under-supplied in the UK, with vacancy rates

is vital to keep

as low as 3% in some areas of London and the South East; vacancy

Britain trading, directly

rates of under 10% is a catalyst for rising rents, according to an

having an impact on more than

industry rule of thumb.

seven million people employed in the making, selling and moving of

While this article provides an overview of how a No Deal exit

goods. With Brexit, new technology and

may impact the warehouse and storing sector, there are many

other disruptive forces driving change in the

other elements to consider. With the increased likelihood of No

way goods move across borders and through the

Deal, FTA urges the European Commission and UK Government

supply chain, logistics has never been more important to

prioritise the needs of trade and the supply chain in its Brexit

UK plc.  A champion and challenger, FTA speaks to Government

preparation – the industry needs clear direction beyond the No

with one voice on behalf of the whole sector, with members from

Deal notices to keep Britain trading.

the road, rail, sea and air industries, as well as the buyers of freight

HOW A

services such as retailers and manufacturers. James Hookham, Deputy Chief Executive, FTA

NO-DEAL BREXIT COULD IMPACT WAREHOUSING & STORAGE FORWARDER magazine

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ASK THE EXPERTS

WAREHOUSING & STORAGE

WHY AN

END-TO-END SOLUTION IS THE WAY FORWARD

N

NR’s recent partnership with Centrica Business Solutions

they believe makes them a respected and reliable company. From

has enhanced their end-to-end solution, for which NNR

sourcing at origin, to delivering to the customer, NNR provides a

have landed themselves with a Supply Chain Partnership

service that is secure and dedicated to its consumers, meaning high

2018 award nomination. An end-to-end service requires the right skills, resources and planning. NNR enlighten FORWARDER on why

an end-to-end service is the way forward for a developing business.

levels of satisfaction, and subsequently, loyalty. As you can imagine, running a process from start to finish enables your company to have full control over the logistics of your business.

A seamless experience matters to a customer. It matters to everyone.

Orders may not always go to plan, so whether there’s a change in the

Being served by the same waiter at a restaurant is a much more

order process or a potential problem in processing, one company has

personal experience than if you have multiple servers in one sitting.

sole responsibility – and therefore control – of the situation. This is a

It’s the same case for logistics, and if it’s something your business is

great thing, allowing full transparency during communication with the

lacking, it could be costing you valuable customers and revenue.

customer – a key trust-building factor. Furthermore, being aware of the minor details when contacting your customer reflects professionally

So, what exactly are the benefits of offering an end-to-end service?

on your company. Customers appreciate communication, so regular updates will prove your service well. Highlighting the importance

An end-to-end solution is typically a service that is handled from the

of customer courtesy, NNR claim that one of the most invaluable

beginning to end by one organisation or business. So, if a load has

attributes to their company is customer focus and culture.

to go from A to B to C, the customer doesn’t have to worry about what happens between A and C – that’s the company’s concern. This

The organic growth of NNR has led to their partnership with Britain’s

means any changes, issues or costs throughout the entirety of the

leading gas supplier to domestic customers, Centrica Business

load are controlled specially by the end-to-end business, providing

Solutions. Both companies work together to provide a complete end-

full control over the transition of the stock. Worldwide logistics

to-end service. The flow of product is managed from manufacturing

company, NNR, pride themselves on this end-to-end strategy, which

sites primarily in China, Hong Kong and Israel. Centrica were afforded

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dedicated, secured space within the warehouse in a purpose-built

‘Best New Member Award’ in 2015. Investing in their security,

access-controlled cage. NNR ensures that from start to finish, the

technology and staff, the end-to-end service seems to be the proof

stock is secure and fully traceable through their pick-and-pack process.

in the pudding.

This method requires a fully traceable serial number scanning system

relationships are key; with hauliers, packaging suppliers, staff agencies

for a secure in-house service. Managing a controlled end-to-end

and other 3PLs, all playing a vital supporting role. We value these

process with CCTV coverage to protect the high value sensor and

relationships as much as the customer partnership itself as we each

bridge products means little opportunity for stock irregularities.

need to work efficiently in order to maintain world class operation.

Offering a stable and high-quality service, NNR have been shortlisted

Your business may be end-to-end, and your order may reach completion,

for awards by Lloyds (Global Freight Awards), Freight Transport

but if you’re willing to put in that extra mile, your success will be endless.

Association, and UKWA this year alone, and previously won UKWA’s

Rachel Jefferies, Editor, FORWARDER magazine

At NNR, we recognise that healthy supplier

FORWARDER magazine

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ASK THE EXPERTS

WAREHOUSING & STORAGE

W

ith the end of the year fast approaching, businesses

levels of efficiency. Crown Couriers has been an early leader

large and small become immersed in one of several

in this market, establishing a strong reputation for developing

seasonal peaks, facing the challenge to ensure they

bespoke same-day  delivery solutions using optimised route

can keep up with a significant increase in consumer demand.

planning software and live GPS tracking. The team respond to even the most unique and challenging customer requirements with

As high-street retailers battle the growing online marketplace,

a ‘can do’ attitude, along with honest, proactive communications.

it is more important than ever for businesses to have a reliable logistics operation running behind the scenes. Not only in a bid

Strengthening their ability to offer the complete logistical

to keep stores stocked ready for the daily rush of consumers,

solution and, complementary to its delivery service, Crown has

but additionally important this year given the rise in retailers

opened the doors to a modern and highly secure warehouse

using ‘omni-services’ like click and collect, in the battle against

facility located adjacent to its control centre in Staffordshire. 

the growth of online specialists including Asos & Amazon. The click & collect market is forecast to increase 55.6% over the

Crown Couriers’ warehouse forms a core part of their offering to

next five years*, aiming to make the transition between shopping

provide the complete logistical solution. The 11,500ft2 warehouse

online and in stores as easy as possible for consumers.

is situated in Tamworth, approximately 15 miles north east of Birmingham. It’s a prime location for distribution across the UK,

A key consideration for retailers during peak season, is finding

within easy reach from Junction 10 of the M42 and both the M6

the right logistics provider who can handle short notice loads,

and M1 motorways, enabling Crown to operate both collection

and this falls to those companies operating with the highest

and delivery services to and from locations across the country.

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pick and pack and a cross dock facility, as well as innovative systems such as online stock control: a complete solution meaning that Crown’s clients receive quick and efficient turnaround, and can keep up with any surge in consumer demand. The success of Crown Couriers’ offering shows that with careful strategic planning and exceptional operations, same day courier solutions are an efficient and proactive operation. To discuss Crown’s bespoke sameday delivery solutions or enquire about the warehouse facility, speak to an experienced account manager by emailing info@ crowncouriers.co.uk or visit crowncouriers.co.uk.

* https://www.globaldata.com/uk-click-collect-sales-set-soar-55-6-2022

STRATEGIC WAREHOUSING THE ANSWER TO SEASONAL PEAKS

The RH&D warehouse also offers palletisation and shrink wrap,

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REGIONAL FOCUS

CENTRAL & EASTERN EUROPE

I

n recent weeks, the European Bank for Reconstruction

The country has struggled in the past due to macroeconomic

and Development has confirmed that economic growth

difficulties, but stability in the area is now being revived. 22,000

in central Europe ‘will remain above potential in 2018 and

people are employed in logistics related jobs across 2,600

2019’. Central and Eastern Europe (CEE) are increasingly being

companies in Slovenia, making up an estimated 70% of the

targeted by the largest international players from across the

employed population. The government is especially keen on

logistics supply chain. CEE saw investment within the logistics

capitalising on a workforce with extensive logistics experience,

sector exceeding €13.1 billion in 2017, and the industry’s big

as well as the ready offering of industrial space in close proximity

players are moving into the region – for example, Amazon have

to highways in the area.

opened a number of logistics distribution centres across CEE. The geographical location of Slovenia places it at the intersection One of the lesser-reported success stories in the region is

of the 5th and 10th Pan-European corridors, making it one

Slovenia. When broken down, it’s not surprising. Slovenia has

of the major logistics paths between the Adriatic Sea and the

a number of advantages as a country when considering its

Balkans. The Slovenian port of Koper on the Adriatic Sea is a

geography, along with geopolitical position and strategy, and the

major cargo port, with a throughput of over 23 million tonnes of

region’s trade relations history. It’s widely becoming a location of

cargo in 2017. Jože Pučnik Airport, located in the centre of the

choice for storage, distribution and transportation of goods to

country, houses a number of airway and land cargo logistics and

the EU’s 500 million strong consumer market, and to the rising

transport companies. The airport has expanded the capacity of

demand in Eastern Europe.

its terminals for both passengers and cargo, with further plans to develop a new intermodal centre by adding a railroad connection. This makes for some incredible distribution capacities. Despite the region as a whole being a well-kept secret, two of the world’s larger logistics companies - UPS and DHL - have established hubs at the airport.

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A large contributor to the region’s increased popularity is the country’s attitude to innovation. Slovenia is home to the world’s first ‘Bitcoin City’, and has an agency called SPIRIT Slovenia which supports and realises the country’s innovation goals. Along with promoting entrepreneurship, there is evidence elsewhere of technology adoption within the logistics sector: for example, the International Federation of Robotics have said there has been a particular rise in the number of robots adopted in Slovenia when compared to the global average. Global robotics turnover was $48 billion (USD) in 2017, with an average of 144 robots per 10,000 workers in Slovenia – but compare this with the European average of 106 robots, and the US’ of just 91 per 10,000 workers, and the jump is vast. Slovenia is a traditionally export-driven economy, with a culture rich in respect for protocol, hierarchy, formality, and is one of the highest-ranking countries for gender pay equality. Sarah O'Connell, Senior Editor, FORWARDER magazine

FACT FILE •• It is projected that the revenue of freight transport by road in Slovenia will amount to approximately 2,967 million U.S. dollars by 2022. •• Slovenia has shown significant increases in inland freight transport relative to GDP, with their indices 6% higher in 2016 than 10 years earlier (second only to Denmark). •• The share of international road freight transport in total road freight is particularly high in Slovenia, at 88.6%.

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REGIONAL FOCUS

CENTRAL & EASTERN EUROPE

R

omania is possibly best known for its castles, medieval

It’s a much-needed boost to an economy which has been struggling.

towns and traditions. Perhaps, when you think of

Romania is one of three EU member states of which more than a third

Romania, you think of Transylvania and its history steeped

of the population is at risk of poverty, alongside Greece and Bulgaria.

in mystery and fantasy. Maybe you think of the country’s rich,

Amidst these unfavourable statistics, any growth is significant.

warming cuisine full of salty meats, broths, creamy cheeses and abundant starches. Or their traditional ceremonial sheepskin vests

But there’s room for improvement. In particular, the

in rich jewel colours, elaborately and painstakingly embroidered

Romanian railway market is the third largest in Eastern Europe

with stories of the regions the wearer comes from.

– this, despite rail freight’s drop in market share over the last 25–30 years. This decline is reflected in the dramatic drop in

It would be forgivable if you didn’t immediately think of freight.

market share, which currently accounts for only 21.9% of total land freight transport and 17.81% of total freight transport.

But Romania has the potential to become an important player in the freight transportation sector in Eastern Europe. The

TI says countries in Eastern Europe need to address poor

country is currently hanging in the balance, between the strength

infrastructure, political corruption, lack of competitiveness, staff

of recent business growth and the weakness of its dilapidated,

shortages and – in Romania’s case – low productivity.

struggling infrastructure. On Romania specifically, the report claims,

Shortage of staff

The combined revenue of Romanian freight and logistics companies

is a significant issue for the logistics sector, with increasing

increased by 8% in 2017, to RON 53.8 billion (EUR 11.78 billion),

emigration exacerbating the situation in the labour market.

with a total combined profit of RON 2.9 billion (EUR 635 million)

Alongside further investment in roads, which remains of

– an increase of 14.2% compared to 2016. So, market trends are

the highest importance for the logistics industry, the port

certainly heading in the right direction. But poor infrastructure in

of Constanta and the country’s railway network are also of

the country remains damaging to business in this sector.

strategic importance.

In response, the European Union have allocated €9.5bn for

Despite these concerns, Transport Intelligence also stated they

large infrastructure projects, including Rail, Maritime and Port

expect strong annual growth rates across Romania’s logistics

developments in the former Soviet country, which has recently

industry, with the value of its road freight sector anticipated to

seen the largest economic growth in the EU. Market analytics

grow by almost €1bn by 2020: a welcome boost for a country

group Transport Intelligence (TI) recently produced the ‘Leading

that could be caught up in turbulent economic conditions

European Transport and Logistics Markets report’ (2018),

expected to face wider Europe over the next five years.

which has shown particularly strong contract logistics activity in Romania. Sea freight operations also fared well, with Romania up 9.4% growing almost twice as fast as the west’s strongest market, Belgium (up 5.7%).

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Sarah O'Connell, Senior Editor, FORWARDER magazine


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REGIONAL FOCUS

R

omania is located in south east Europe at the strategic crossroads of the European Union (EU), the Commonwealth of Independent States (CIS) and the Middle East. It is the

seventh-largest member of the EU by population. Strengths of the Romanian market •• Young, skilled and educated workforce •• Well-established support in Romania from foreign lawyers, accountants and consultants •• Implementation of Single Euro Payments Area (SEPA) standards for euro payments •• Plentiful natural resources •• Western business practices

Challenges to doing business in Romania

Benefits of doing business in Romania

•• Delayed payments for public sector contracts

•• Domestic market of nearly 20 million consumers

•• Increasing bureaucracy

•• English is widely spoken

•• Lack of transparency

•• Gateway to markets of the CIS and Balkans

•• Inconsistency within the justice system

•• Low-cost flights between Romania and the UK

•• Corruption

•• Reduced public spending leading to less public procurement

EXPORT TO ROMANIA

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UK & ROMANIA TRADE

TAX AND CUSTOMS

The UK exported EUR 1.25 billion in goods to Romania in

Value Added Tax (VAT)

2013 making up 3% of Romanian imports. Bilateral trade was

The VAT rate is 24%. A lower rate of 9% VAT is applied to:

worth EUR 3 billion in 2014.

•• Pharmaceuticals

UK’s top exports to Romania: •• Machinery and electrical parts •• Textiles and clothing •• Chemical products •• Vehicles, aircraft and transport equipment •• Base metals •• Plastics The UK is Romania’s 11th largest inward investor with EUR

•• Books •• Newspapers •• Museum fees •• Hotels •• Camping services •• Bread and pastry products There are also taxes on land, means of transport, the use of public places, advertising and promotion, and construction certificates.

6.5 billion invested. Customs The internal market of the EU is a single market which allows

LEGAL CONSIDERATIONS

The legal framework in Romania is inadequate in a number of areas and often one piece of legislation conflicts with another.

the free movement of goods and services. Therefore, no import duties apply. Documentation Romania applies EU customs procedures and principles.

Standards and technical regulations Products and packaging should meet EU standards.

Only companies registered in Romania are authorised to clear consignments through customs. Representative offices

The Romanian Accreditation Association (RENAR) is

are not authorised customs agents.

responsible for most standards in Romania. The Customs National Authority provides more information Labelling for all consumer products must:

on customs procedures.

•• Be in Romanian •• Clearly show the country of origin •• Include the manufacturer’s and the importer’s names •• Have an expiry date and a description of the goods

www.gov.uk/government/publications/exporting-to-romania /doing-business-in-romania-romania-trade-and-export-guide

Different industries might have specific requirements regarding

Contains public sector information licensed under the

packaging. Contact the DIT team in Romania for advice.

Open Government Licence v1.0.

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65


FORWARD TECH

T

echnology is in our lives because it makes our jobs easier,

consumption grows, warehouses have to stay on top of demand.

more efficient, and it is usually at the touch of a glass screen

We’re living in a world of supply and demand… demand and supply?

or button. So, for those reasons, technology can stay. Gone

Like the chicken and the egg, which is it first? Nobody really knows.

are the days where warehousing required an abundance of human workers, paperwork, a ladder and an excel spreadsheet. Oh, and

It’s fair to say warehousing has picked up the pace, and we mostly

maybe health insurance too! But even computers, scanners and

have technology to thank for keeping us up to speed. Technology

label printers are outdated in this day and age. The invention of AI

within the warehouse has brought logistics a long way. Let’s take

(Artificial Intelligence) is seeping into the technology we use on a

a trip down memory lane (or should I say aisle), to show you

day-to-day basis. It’s in the televisions we buy, smartphones we use,

exactly how these technological advances have transformed

and even installed in the vehicles we drive. As retail and consumer

warehousing management.

EARLY 1900S

Bringing it back to basics, the resources within warehousing started off minimal. After World War I, the invention of hand trucks made it easier for warehouse workers to to move and manage inventory. Workers were required to hand-pick stock and record the activity on paper documents, however this could lead to health dangers and made it hard to track and count stock.

EARLY 1970s

World War II developed warehousing management further. Forklifts and pallets enabled quicker and easier inventory movement. Hardcopy documents were piling up, demanding a warehouse of their own. As warehouses introduced computers into the management process,

THE EVOLUTION OF

this was the beginning of a much simpler form of data handling.

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2000S

2006

outlets increased by 4.2% from 2004 to 2005, where the IGD

system that improved data-handling, productivity and document

(Institute of Grocery Distribution) reached £120 bn*. As stock

storage within warehouses**. Hands-free technology such as voice

demand increased, technology became a warehouse’s right-hand

control started to creep in, used to command actions such as picking,

man. Already warm to a computer-led system, warehouses

putting, receiving, replacing and warehouse shipping functions.

The 21st century saw an increase in retail demands. UK grocery

The Amazon Elastic Computer Cloud was born. A cloud storage

started to depend on this method to manage inventories. Scanners and label printers were introduced, and warehouses

FUTURE

became paperless. Physical storage for admin was no longer required, making data easy to handle, search and store.

The big question is, what should we expect from the future? Human-like robots? That’s not a bad guess. With the way technology is

PRESENT

evolving and demand is increasing, warehousing

Warehousing management technologies didn’t stop there.

systems may benefit from machine-to-machine

Automated machine to machine (M2M) technology is an up and

communication, robots and self-driven vehicles.

coming method for warehouses, designed for speed and efficiency,

Whilst the worry of job losses is a different

replacing manual labour. Pick-by-Light uses light to specifically

kettle of fish, technology is intended to provide

appoint correct stock, and Put-to-Light systems allocates

a slicker and more efficient process.

products within orders, efficient for picking from bulk stock. These technologies are ideal for retail warehouses that deal with everyday items, such as clothing, sports goods and groceries.

Overall, technological advancements have increased speed, efficiency and control, simultaneously reducing costs. These are all vital factors for retailers, warehouses and logistic chains, and technology seems to be playing a significant part in the process of the upkeep of the supply and demand… or demand and supply. I’ll leave that for you to decide. Rachel Jefferies, Editor, FORWARDER magazine

*Statistic taken from Economic Note on UK Grocery Retailing, (2006), Defra **More information on this is available in the Technology section of issue 32 of FORWARDER


WELCOME TO FREIGHTABASE

F

reightabase is an online digital platform for sourcing specialist

At Freightabase we understand that consumers’ needs are changing,

carriers to or from any part of the globe. You can source

and with constant time constraints freight buyers need to make

all carrier types, ranging from airlines, shipping lines, freight

educated decisions quickly. The idea of a shipping manager being able

forwarders and parcel carriers.

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to source information to make a well-informed decision is exciting. ISSUE34


QUICK QUOTE

The ‘Quick Quote’ is designed to assist busy cargo owners who may not have the time to do an advanced search. Simply complete a very simple form and our customer services team will do the rest for you. The service is available on desktop and mobile and the app is being released soon.

DIRECTORY

The ‘Directory’ is recommended if you are looking for a carrier by name or in a specific location. You can also select carriers by key words, e.g. ‘perishables’ or ‘project cargo’. The Directory also lists service suppliers to the industry, e.g. marine insurance or mergers & aquisitions.

LOADING LIST

The ‘Loading List’ is a more advanced search where users can find carriers that specialise in a specific trade lane or shipping route. You can select mode of transport, collection and delivery point. This will then produce a list of specialist carriers to consider for your shipment.

FORWARDER magazine

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WELCOME TO FREIGHTABASE

OVERVIEW

OVERVIEW

Award-winning expertise. Award-winning specialist in

At International Freight Solutions (IFS) we offer a

handling Project Cargo, LCL & FCL and Supply Chain Management.

broad range of worldwide freight service options for

Global offices. Offices in the UK (head office), Europe,

both Export and Import. Working closely with you, we

Middle East and the Indian Sub-Continent. Plus a global

source the best solutions to fulfil your logistics needs.

network of accredited agents.

The history of International Freight Solutions goes back over

In-house specialist equipment for rapid deployment:

twenty years, as the company has evolved from what was the

• Flat racks, platforms, open tops and mafis, plus lifting

International department of Courier Logistics, Rotherham,

and loading equipment

South Yorkshire. Paul Johnson had overseen the development

• All the equipment needed for the very best, seamless,

of this operation over the years and was given the opportunity

door-to-door services

to establish an International Freight Forwarding company

• Flexibility to work with all carriers by utilising our

independently. The business is still operated within the Courier

own equipment

Logistics depot and is committed to servicing all their customers

Worldwide network. A worldwide network of partners

International Shipping requirements.

operating within our established S.O.P & KPI systems.

Find out more at

Trusted to deliver by…

freightabase.com/international-freight-solutions

Mothercare, BP, DHL, Tilda, Dunlop Find out more at freightabase.com/allseas-global-logistics

SERVICES PROJECT LOGISTICS GLOBAL FREIGHT SOLUTION SUPPLY CHAIN MANAGEMENT SHIPPING LINE AGENCY

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SERVICES COURIER SERVICES ROAD FREIGHT AIR FREIGHT OCEAN FREIGHT ANCILLIARY SERVICES CUSTOMS CLEARANCE


OVERVIEW

OVERVIEW

Established in 1999 as an independent company, Retail

End-To-End Supply Chain Solutions

Transport Services was created to offer a professional

CML provides international freight forwarding, warehousing,

yet personal service to freight forwarding. Through our

multichannel fulfilment, value added services (VAS) and

extensive network of approved suppliers and hauliers

returns processing.

we are able to offer a complete and comprehensive

Integrity and passion

service to or from any destination in the world.

CML have provided retail warehousing and fulfilment solutions to

As a company we believe in total customer service, so

the UK’s leading retailers since 1990, demonstrating our credentials

much so, we are contactable 24 hours a day, 7 days a week.

and ability to respond with agility, competence and skill.

Our systems and operations are designed to fit around our

CML facilities

clients’ needs and adapt to whatever is required of us. With

Situated in a prime central location within the golden triangle of

an approach that encompasses the latest technology, years

Magna Park in Lutterworth, Leicestershire – one of the largest

of freight experience and a service that is tailored to meet

and most successful dedicated distribution centres in Europe.

all our clients’ needs, we are confident that Retail Transport

Find out more at

Services can be the first choice for any company that requires

freightabase.com/cml-ltd

100% commitment, supplied with a personal touch. Find out more at freightabase.com/retail-transport

SERVICES SEA FREIGHT AIR ROAD TRANSPORT EXPRESS TRANSPORT TEMPERATURE CONTROLLED

SERVICES WAREHOUSING, FULFILMENT & ECOMMERCE VALUE-ADDED SERVICES (VAS) INT'L FREIGHT FORWARDING GREEN GOODS ON HANGER CUSTOMS BROKERAGE & DOCUMENTATION

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71


WELCOME TO FREIGHTABASE

OVERVIEW

OVERVIEW

At Westbound Logistics Services Ltd we pride

Road transport daily departures to Turkey

ourselves on offering a personalised, tailored logistics

Regular groupage and daily full load departures between the

service both to and from the UK.

UK, Ireland and Turkey. Sustainable freight transport solutions

We make the logistics process so easy for our clients, that

Sustainable logistics drives efficiency and profitability while

once they join us they never leave.

saving the environment.

Adept at handling freight via the sea or air, we specialise in the

One contact, one agent, all ports!

Far East, USA, Indian, South America, Middle East and Europe

Our primary goal is to find quick and efficient solutions for

for all modes of transport, including Full Container Load sea

your logistics requirements.

freight (FCL) and Less than Container Load sea freight (LCL). Westbound has established a comprehensive network of

Coral Freight maintains close working relationship with

strategic partners and colleagues worldwide, which enables

various trustworthy logistics partners and establishes

us to offer exceptional Import and Export services.

partnership with both local and international agents in order

As a Westbound client, you will benefit from a combined

to meet and keep up with our customers’ logistics need. We

35 years+ experience in International Shipping and Supply

have the knowledge and expertise to offer efficient, cost

Chain solutions.

effective and reliable logistics solutions.

Find out more at

Find out more at

freightabase.com/westbound-logistics-services

freightabase.com/coral-freight

SERVICES SEA FREIGHT AIR FREIGHT LOGISTICS & VISIBILITY

SERVICES ROAD TRANSPORT AIR FREIGHT SEA FREIGHT WAREHOUSING CUSTOMS CLEARANCE CUSTOMS AGENCY

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OVERVIEW KT’s Transport Service Ltd is a freight Brokerage service that offers Transport Services throughout the whole Industry. Based in Bedfordshire we can cover any consignment from Hertfordshire, Bedfordshire and Buckinghamshire to the South Coast along with the Midlands to the North. Assured with an Allocated Consignment Account Management System, the whole process from collection to delivery ensures that your goods arrive safely and precisely. Because of KT's Transport Services Ltd's huge network of vehicles throughout the UK we can provide a transport solution for almost anything. Our range of vehicles includes Small, Medium and Large Vans, 7.5 tonne vehicles to Articulated Transport and everything in between. We are happy to work with you and your customers adhering to all Standard Operating & Health & Safety Procedures maintaining your Service Level Agreements at all times. Find out more at freightabase.com/kts-transport-ltd

SERVICES TRANSPORT

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M&A FOCUS

F R E I G H T

WITH

31 OCTOBER 2018

GLOBAL LOGISTICS SOFTWARE GROUP

WISETECH GLOBAL ACQUIRES CARGOIT, SWEDISH CUSTOMS & LOGISTICS SOLUTIONS PROVIDER

G

lobal logistics solutions group, WiseTech Global, recently

For over 30 years we have been providing highly innovative and

announced the acquisition of CargoIT. i Skandinavien

effective products for our customers and today we are a leading

(‘CargoIT’), a leading customs management and logistics

provider of customs management solutions in Sweden. Joining forces

solutions provider in Sweden.

with a global leader like WiseTech will help us develop even more flexible and higher productivity cross-border compliance solutions.

Headquartered in Stockholm, CargoIT offers customs management

Bjorn Wiklund, Co-founder, CargoIT

solutions along with their freight forwarding, warehousing and transport solutions to over 150 customers, which include DHL,

This is a great opportunity for CargoIT and our customers, which

Kerry Logistics, SAS Cargo, Clas Ohlson, Mondelez International,

we will continue to work closely with. WiseTech brings significant

Mitsubishi Motors, Hyundai, and many other logistics providers

global expertise and extensive development capabilities that we can

and organisations.

tap into to create even more effective logistics solutions for CargoIT and the wider region.

Sweden is a highly developed market and the largest in Scandinavia,

Christina Wiklund, Co-founder & Senior Product Manager, CargoIT

so bringing CargoIT into the WiseTech Global group gives us a strong foothold in a very active trade region. CargoIT’s considerable

Co-Founders, Bjorn and Christina Wiklund, will remain with the

Swedish customs management experience, further enhances our

business and continue to work with its customers to deliver innovative

provision of integrated cross-border logistics solutions to customers

customs and logistics management solutions across Scandinavia, along

worldwide, alongside the significant productivity benefits we can

with WiseTech’s global logistics platform, CargoWise One.

deliver to the local market through our integrated CargoWise One global platform.

Across 130 countries, CargoWise One enables logistics service

Richard White, Founder and CEO, WiseTech Global

providers to execute highly complex transactions in areas such as freight forwarding, customs clearance, warehousing, shipping, tracking, wland transport, e-commerce, and cross-border

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WISETECH GLOBAL ACQUIRES SMARTFREIGHT, 17 OCTOBER 2018

H

A LEADING PARCEL & LTL SHIPPING SOFTWARE PROVIDER

eadquartered in Sydney, SmartFreight offers multi-carrier

shipping software solutions to over 3,300 customers across

ABOUT WISETECH GLOBAL

Australia, New Zealand, the United Kingdom, Ireland, South

WiseTech Global is a leading developer and provider of

Africa and Asia. Its solutions address traditional bricks and mortar, B2C

software solutions to the logistics execution industry

and B2B customers across all industries including organisations such as

globally. Our customers include 8,000 of the world’s

3M, Mazda, Hyundai, Seiko, Epson and Pandora Jewellery, as well as

logistics companies across 130 countries, including 34 of

transport and logistics providers such as DHL, Australia Post Group,

the top 50 global third-party logistics providers and 24

Parcelforce, TNT, Toll Group, Aramax and Royal Mail. In Australia

of the 25 largest global freight forwarders worldwide[1].

alone, SmartFreight processes over 50 million parcels annually.

Our flagship product, CargoWise One, forms an integral link in the global supply chain and executes over 44 billion data transactions annually. At WiseTech, we are relentless about innovation, adding more than 3,000 product enhancements to our global platform in the past five years while bringing meaningful continual improvement to the world’s supply chains. Our breakthrough software solutions are renowned for their powerful productivity, extensive functionality, comprehensive integration, deep compliance capabilities, and truly global reach.

compliance and to manage their operations on one database across multiple users, functions, countries, languages and currencies.

The WiseTech Global group includes CargoWise One, ABM Data Systems, ACO Informatica, BorderWise,

This transaction follows WiseTech’s other recent logistics solutions

Bysoft, Cargoguide, CargoSphere, CMS Transport

acquisitions in Argentina, Australasia, Belgium, Brazil, Canada,

Systems, CustomsMatters, EasyLog, Fenix, Forward, Intris,

France, Germany, Ireland, Italy, the Netherlands, North America,

LSP Solutions, Microlistics, Multi Consult, Pierbridge,

Spain, Taiwan, Turkey, the UK and Uruguay, and is in line with

Prolink, SaaS Transportation, Softcargo, Softship, Taric,

WiseTech Global’s clearly stated strategy of accelerating long-term

Trinium Technologies, Ulukom, zsoft and znet group.

organic growth through targeted, valuable acquisitions. FORWARDER magazine

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Freight Mergers are specialists in selling owner-managed freight forwarding businesses. For most company owners, selling their freight forwarding business is the most important financial transaction of their life. To meet the challenge of getting a fair price for a business, we have developed a proactive approach to selling a business that connects buyers with sellers with the best synergy. We have over ten years of experience in the freight forwarding sector and, due to our niche-specialist approach, can put you in touch with the best sellers for your business.

+44 (0)20 3872 6906 • enquiries@freightmergers.com 11 Gower Street, London

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F R E I G H T

Are you planning to buy or sell a freight forwarding company?

M&A for the global freight & logistics industry FORWARDER magazine

ISSUE34

75


M&A FOCUS

F R E I G H T

WITH

COMPANIES

FOR SALE

UK DISTRIBUTION, UK-BASED EURO FORWARDING PROJECT & PALLET COMPANY FORWARDER

Ref. 55146FM | South West, UK

Ref. 10492FM | South West, UK

Key business features

Key business features

•• Regional leader in UK distribution, European freight forwarding and member of an established pallet network

•• Holds AEO Status, is a BIFA member and is ISO certified

•• A well-established business for over 25 years is available for acquisition due to the planned retirement of its owner

•• There are on average over 100 trading clients annually

•• A number of blue-chip clients trade with the company •• Secure warehouse storage and custom export packing solution •• 15 vehicles •• 10 operational/management staff, 18 drivers

•• Average client credit terms are 30 days with only one client on 60 •• Main commodities shipped are construction and drilling equipment for large projects overseas •• The majority of shipments managed by the company would be deemed project forwarding or heavy lift •• The owners want to step away from the business in a timely manner and an accelerated but comprehensive handover will be prepared •• The company has 2 FTE. However, the owners are open to scenarios where the business would be relocated from the S.W.

IF YOU ARE INTERESTED IN ANY OF THESE OPPORTUNITIES, PLEASE CONTACT... FORWARDER magazine ISSUE34

76


SELLING OR BUYING A FREIGHT COMPANY? GET IN TOUCH

+44 (0)20 3872 6906

enquiries@freightmergers.com

INT'L FORWARDER & WAREHOUSING /PICK & PACK BUS.

PERISHABLE GOODS FORWARDER

Ref. 07633FM | East Midlands, UK

Ref. 1502FM | South East, UK

Key business features

Key business features

•• Air and ocean forwarder with value-added logistics and

•• Company trading 14+ years

fulfilment services provided to key clients, trading for 20 years

•• Temperature-controlled handling and customs clearances

•• Largest key client accounting for 22.5% of revenue

•• Handle in excess of 50 million kg of air freight per annum

•• Domestic distribution

•• 48,000 ft2 temperature-controlled facility that has been approved as a Bonded Warehouse by HMCE

•• Exceptional and knowledgeable team, highly competent in all aspects of logistics and transportation, with manager and succession plan in situ •• Quality client relationships with in-depth understanding of continuous requirements

•• Can provide customer visibility throughout the entire supply chain via implemented IT system •• UK & EU transportation and value-added services •• Portfolio of large blue-chip clients •• Accredited by the British retail consortium, BIFA and IATA

DAVID ROBERTS, M&A CONSULTANT, FREIGHT MERGERS

david@freightmergers.com +44 (0)20 3872 6906 FORWARDER magazine ISSUE34

77


M&A FOCUS

SELLING OR BUYING A COMPANY?

F R E I G H T

WITH

UK INDEPENDENT FREIGHT FORWARDER

GET IN TOUCH

+44 (0)20 3872 6906

COMPANIES

FOR SALE

UK PHARMA STORAGE/DISTRIBUT'N OPPORTUNITY

Ref. 68321FM | North West, UK

Ref. 1512FM | Home Counties – N. London, UK

Key business features

Key business features

•• Well established after trading for over 20 years

•• Long-standing business with over three decades of experience

•• LCL and FCL to all parts of the Mediterranean, Middle East & Indian sub-continent, both import & export

•• Specialists in providing forwarding and storage services to the pharmaceutical and healthcare sector

•• Experienced, loyal, very capable senior management team •• Warehouse facility of 20,000ft2 owned by the company

•• Office and warehouse facility (15,000ft2) providing flexible, temperature-monitored storage, in-transit storage and short term

•• 70% of their work is with other freight forwarders

•• Supported by the membership of a UK distribution network

•• Sizable customer base, circa 200 trading clients

•• Fantastic customer spread with largest accounting for 21.5% of revenue, the remaining top 5 each between 5 and 7%

•• 16 members of staff who will continue under new management •• Owners willing to undertake a handover period

•• Owners willing to undertake a hand-over period •• 24/7 365-day high-dependency drug distribution service to all UK hospitals

DAVID ROBERTS, M&A CONSULTANT, FREIGHT MERGERS FORWARDER magazine ISSUE34

78

david@freightmergers.com +44 (0)20 3872 6906


MULTIMODAL FREIGHT FORWARDER

COMPANY SUMMARY:

Ref. 2232FM | London Heathrow (LHR) Key business features •• Company trading 10+ years •• 6 full-time members of staff including 2 directors •• IATA and BIFA accredited •• Diverse spread of clients, top 15 represent 78% of T/O •• Global network of partners offering multimodal solutions •• Moved 683,218 kg of air freight in 2017 ••157 LCL and 175 FCL shipments in 2017

AIR

Import 17% Export 48% OCEAN

Import 18% Export 8% ROAD

Financials

Import 3% Export 1%

2017 ••Turnover: £1.43m

UK DOMESTIC

•• Gross profit: £454k

FINANCIALS

•• Adj. Profit Before Tax: £264k 2016 ••Turnover: £1.40m •• Gross profit: £428k

4%

T/O: £1.43m PBT: £264k

GET IN TOUCH

+44 (0)20 3872 6906

•• Adj. Profit Before Tax: £236k

SELLER OF THE MONTH FORWARDER magazine

ISSUE34

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RECRUITMENT FOCUS POWERED BY

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RECRUITMENT FOCUS POWERED BY

BRANCH START-UP WEST YORKSHIRE ryan@headfordgroup.com | +44 (0)1454 628 787

•• £110K GP new business so far this year and more within pipeline •• Business to bring: 80% road, 10% air & 10% sea •• Mode experience: 50% sea, 25% air & 25% road •• Trade routes: Far East, USA, Eastern & Western Europe •• Salary: £45,000

MANAGING DIRECTOR (WILL RELOCATE UK-WIDE)

BRANCH MANAGER MANCHESTER

jamiew@headfordgroup.com | +44 (0)1454 275 951

•• 10 years’ experience within the industry •• Multi-modal (air, sea & road) •• Directly in charge of 5+ employees •• Operations, sales & business development experience

UK Multimodal Managing Director available for relocation UK wide. Ideally looking for another senior executive level role within an international forwarder of any size. Previous experience primarily with large multinationals. •• Air, Ocean, Road, Rail, 3PL experience •• Managed over 450 employees across multiple UK offices •• Led and overseen merges between companies •• Experienced in aerospace, oil & gas, healthcare and chemical •• Over 30 years of international experience

ryan@headfordgroup.com | +44 (0)1454 628 787

BUSINESS DEV. MANAGER SOUTH EAST – £50k jamiew@headfordgroup.com | +44 (0)1454 275 951

•• Over 10 years within logistics field sales •• Air, ocean & road sales experience •• Won major accounts for a global forwarder •• Specialist in RORO, machinery & automotive sectors •• Based in the South East

EUROPEAN ROAD FREIGHT OPERATOR ESSEX, UK – £25,000 john@headfordgroup.com | +44 (0)1454 275 932

•• 10 years' road freight experience •• Stable career history, 2 jobs in the past 10 years •• Dealing with Euro imports and exports across Europe •• Dealing with all documentation from A-Z


CANDIDATES GLOBAL ACCOUNT DIRECTOR ESSEX

jamiew@headfordgroup.com | +44 (0)1454 275 951

SALES EXECUTIVE, GOVERNMENT, DEFENSE & FMS WASHINGTON DC, USA

•• 20 + Years industry experience •• Handles £5 mill GP on blue chip accounts •• Won multiple awards within the industry •• Previous shipping line experience •• Asia, Far East & USA focus

danny@headfordgroup.com | +1 646 915 1495

AIR & OCEAN SALES EXECUTIVE SFO, CA

AIR & OCEAN BUSINESS DEVELOPMENT MANAGER MIAMI, FL

samuel@headfordgroup.com | +1 312 496 6624

•• Achieved $450K+ GP in 2017 •• Territory: National •• 75% new business - 25% existing •• 50% air & 50% ocean – 65% import & 35% export •• Trade routes – Asia, Europe & Latin America •• Verticals: general cargo including high-tech, solar, medical, machines, packaging, temperature controlled, •• Salary: $95K

•• Handles medium – large Project accounts •• Close to $1m GP – 2018 YTD •• Main lanes are Middle East, Africa & S. Asia •• 70% Air, 20% Ocean, 10% Trucking •• Handles accounts nationwide •• No non-compete

lewis@headfordgroup.com | +1 404 592 6315

•• GP for 2017 was around $710,000 •• Territory – Florida with a focus on Miami •• 30% air & 70% ocean – 60% export & 40% import •• Domestic trucking (brokerage LTL & FTL), warehouse & distribution •• Trade routes: Latin America, Asia & Europe •• Salary: $85K


RECRUITMENT FOCUS POWERED BY

EXPORT OPERATOR HEATHROW, UK tom@headfordgroup.com | +44 (0)1454 275 934

Monday to Friday or 4 on / 4 off Main role accountabilities: Compliance •• Ensure Export processes are completed in compliance with AEO regulations and procedures including: - Customs simplifications/security and safety - Worldwide company ISO 2015 QMS requirements (swift and accurate completion of shipments working within the parameters of the AEO operating procedures and UK customs law) •• Understand Rules laid out in UK HMRC tariff, following customer customs entry instructions •• Adhere to CAA security requirements, report any non-conformity that is identified •• Adhere to Quality Management System Processes Operations •• Arrange shipments as per customer instructions following customer SOP and liaise with Overseas offices and relevant other departments to meet required deadline and KPI set by customer •• Respond to customer requests within a timely fashion. •• Ensure all shipments are placed within the company system •• Ensure customs entries are completed correctly as per instructions received from customer in writing •• Arrange OBC shipments as and when required •• Arrange third-party collections and deliveries liaising with transport department •• Monitor shipments and update all tracking information in the company systems •• Handle warehouse inventory dispatches within the specified deadlines •• Raise invoices to customer within agreed KPI (five days) •• Answer telephone calls in a polite and timely manner (within three rings)

Customer focus •• Maintain and develop customer relationships alongside customer solutions and any other relevant departments •• Attend customer reviews with CS team •• Understand individual customer needs and requirements •• Communicate quickly and professionally to customers any changes that affect their business, e.g. delays, changes to flights, emergency measures etc. Quotations •• Ensure quotations are responded to in a timely fashion dependent on customer requirements (KPI is 30 minutes) •• Complete all quotations through BoxTop, follow up and when customer gives the green light converted into a live job •• Understands customer requirements for completing quotations and ensure team is working to these standards •• Any errors identified are raised to line manager to ensure they are not repeated •• Liaise with CS team to follow up on reasons why quotations were not gained and make any reasonable amendments to future quotations to try to secure the business Key skills & personal attributes •• Customer focused with excellent attention to detail •• A sound knowledge of export processes •• Excellent customer service skills •• Proven communication skills, both written and verbal •• Previous experience dealing with varied customer base and building strong relationships •• Ability to consider several possible options and decide on most-appropriate method •• Possess excellent IT, process and planning skills •• Strong commercial awareness, understands impact of actions Qualifications & experience •• Proven industry experience. •• Solid background in UK Customs law and procedures. •• Sound knowledge of Word, PP, Excel. Project management software an advantage. •• Dangerous Goods Compliant an advantage.


VACANCIES AIR IMPORT OPERATOR FELTHAM, UK – £24,000-£28,000

OCEAN OPERATOR MANCHESTER, UK – UP TO £28,000

tom@headfordgroup.com | +44 (0)1454 275 934

leah@headfordgroup.com | +44 (0)1454 628 785

New opportunity to join a top 25 Freight Forwarder located at Heathrow.

You will be responsible for specific accounts, ensuring their requirements are fulfilled and developing solid working relationships with the clients you are working with. Ideally our client would prefer candidates with a working background within the Freight/Logistics sector with a good commercial awareness and the ability to work to deadlines and work well under pressure.

This position would be ideal for someone with 2 years + import experience with a Freight Forwarding company, Airfreight import experience is essential to be considered for this role. The role will entail handling key Airfreight import shipments for a number of clients, you will be responsible for every step of the import process, so experience with liaising with overseas agents and UK based consignee's is essential, as is customs clearance capability and documentation handling. Salary is up to £28,000 for depending on experience Hours are Monday to Friday 09:00 till 17:30. For more information on this freight forwarding air import career, please get in touch today! We can only accept applications from candidates with the required experience for this role, as stated above, if you don't hear from us you have been unsuccessful.

•• Handling enquiries and taking bookings •• Arranging for the shipment of goods via air and ocean,

both imports and exports •• Calculating best routes and suppliers •• Regular Liaison with clients •• Logging all shipments •• Handling all relevant customs and insurance documentation •• Maximising business potential with key clients •• Good knowledge of software packages such as ASM, GEMS

AIR & OCEAN IMPORT OPERATOR SOUTHAMPTON, UK

EUROPEAN BUSINESS DEVELOPMENT MANAGER ESSEX, UK

tom@headfordgroup.com | +44 (0)1454 275 934

jamiew@headfordgroup.com | +44 (0)1454 275 951

•• Dealing with customers & overseas agents on a daily basis •• Co-ordinating import shipments from Far & Middle East •• Involved in the full cycle of freight forwarding import •• Quotes, bookings, entries, collections & deliveries for •• Responding promptly to customer enquiries and problems •• Promoting and building strong relationships •• Ability to build strong carrier relations and achieve best

Headford UK is seeking a talented European Road Business Development Manager to join an exciting project within the Essex area. Our client is opening up a brand-new depot in the area and looking to expand their sales team within the UK.

possible buying rates, thus maximizing profitability

•• 2+ years' previous experience in air or sea imports required •• Must be highly customer services focused •• Must have good attention to detail, be organised and flexible

•• Covering the Essex/South East Region •• 100% Focus on European Road freight •• Western & Eastern Trade Routes •• Salary £38,000 + Car/Car Allowance/wCommission


RECRUITMENT FOCUS POWERED BY

MULTIMODAL BDM EAST MIDLANDS – CIRCA £40,000 ryan@headfordgroup.com | +44 (0)1454 628 787

•• Air, ocean & road (with a bias towards road) •• New business and existing growth •• Compile a healthy CRM pipeline of opportunities and work in progress

•• Cross sell and share with the team •• Manage your territory and maximise time and opportunity

AIR & OCEAN SALES EXECUTIVE WASHINGTON DC, USA danny@headfordgroup.com | +1 646 915 1495

•• Top-25 forwarder •• Strengths in pharma, automotive, aerospace, oil & gas •• Competitive salary with strong commission structure •• Covering Northern VA, Washington DC & Baltimore •• Excellent infrastructure & operational support

JUNIOR AIR EXPORT OPERATOR SURREY, UK – £18,000–£20,000 tom@headfordgroup.com | +44 (0)1454 275 934

•• Air import customs clearances •• Arranging collections with selected transport companies •• Good knowledge of Microsoft systems •• Customer Service •• Processing import / export documentation •• Liaising with clients / overseas partners/agents •• Deal with queries

86

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VACANCIES VACANCIES TO FILL?  BUSINESS DEV. MANAGER  BRANCH MANAGER  SALES DIRECTOR  OPERATIONS MANAGER  TRANSPORTATION BROKER  AIR FREIGHT SALES EXEC.  GENERAL MANAGER  IMPORT OPERATOR  KEY ACCOUNT MANAGER  ROUTE DEV. MANAGER  OCEAN FREIGHT BDM

GET THEM NOTICED IN FORWARDER'S RECRUITMENT FOCUS Get your freight and logistics vacancies

Your roles will also be seen at

seen by the cream of the forwarding

FORWARDERmagazine.com in the

industry. FORWARDER goes out to

Recruitment Focus section. Call us now

thousands of freight executives and

on +44 (0)1454 628 775 or email us at

managers every month.

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Fill your vacancies

Back oďŹƒce

Let us assist with your company's growth...

Finance

Europe +44 01454 275957 ryan@headfordgroup.com

88

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Operations Sales Management

USA Sourcing market-leading talent.

www.headfordgroup.com


Your strategic growth partner. Executive Search • Branch Startups • Senior Appointments • Mergers & Acquisitions • Media

Considering a change? More responsibility? Fairer pay? Better commission? Send us your CV today...

Asia +1 404 592 6315 lewis@headfordgroup.com

Middle East +971 (0) 45 015 675 simon@headford.ae

FORWARDER magazine

UAE

ISSUE34

89


MARKETING FOCUS WITH

I

f you had a store on the high-street and sold goods face-to-face, it

Freight Media has a web design team that specialises in producing

would be essential to get the right customers through your door.

websites for freight companies. We have assisted companies ranging from

One of the most powerful tools you would have to do this, is your

startups to top-25 forwarders, making their websites look amazing and

storefront: making your window presentable, attractive, and informing

bringing new business flooding in.

passers-by about exactly what you can do for them. Here are some examples of how we have achieved excellence for

Your typical forwarder, shipper or carrier won’t have a store on the high-

our clients...

street – or anywhere. In the digital age, your website is your storefront and you only get one chance to make a first impression - we are here to

Stop press! Your headline matters

ensure that it’s an excellent one.

You want your website to make a powerful first impression. If you have web traffic coming in from search engines, your visitors should know who

Before any potential client approaches you, it is guaranteed that one

you are and what you do in a matter of seconds.

of the first things they will check is your website. If you want to appear a leading, reliable, quality company, you need a website that is well

For one client, Eurgent, this came in the form of a scrolling banner.

designed, well supported and well maintained. That’s before you reach

Immediately, you can see the company title and This opening page

more complex factors such as web hosting, search-engine optimisation,

demonstrates exactly what the company specialises in, and is also

and ‘pay-per-click’ (PPC) advertising.

complemented by some great branding.

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DID YOU KNOW? Using video on home pages increases conversions by 86%. (Wordstream, 2018) (www.hubspot.com/marketing-statistics) If your bounce rate (the percentage of people leaving your website after viewing only one page) is high, the first place to look is your site design – it could be that your pages take too long to load, for example.

Device optimisation, analytics, bounce rate.. Google drives 96% of search traffic on mobile devices.

Whether your website is opened on a tablet, a mobile phone or a

(Jody Nimetz Co., 2018)

laptop, you want your visitor to have the best experience of viewing your site. We can help you to ensure that your customers are using the

‘Don’t miss out!’...call to action

site exactly as intended – and staying there – bringing the highest-quality

You don’t just want visitors to your site to know who you are – you’ll

leads straight to you.

want them to take action. Whether you want prospective clients to subscribe to your newsletter, to sign up for a new service, or to request

Get in touch today to find out how we can bring more traffic to

a call back, you should be giving any visitor to your website an option to

your website.

‘act’ whilst there – a ‘call to action’ (CTA). It’s a delicate balancing act. Not all CTAs are born equal, and if you

Sarah O'Connell, Senior Editor, FORWARDER magazine

bombard a client with unnecessary or overly sales-y copy, they’re going to leave your site immediately. Nobody wants to feel like they’re being sold to, so make sure your call-to-action will result in a tangible benefit for your potential customer, at ‘low risk’. This site we designed for KDS Global Freight Services gives site visitors highlighted CTAs in the ‘REQUEST A QUOTE’ button. The button then leads into confirmation that the quote is free with no obligation (low risk) and reaffirms that action will be taken immediately. So, there’s no reason for someone not to proceed.

WEB DESIGN

...CLICKING WITH YOUR CUSTOMERS FORWARDER magazine

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THE LAST WORD...

MARK BAYLISS OF WINGS TRANSPORT

RIDES HIS PENNY FARTHING FROM LONDON TO BRIGHTON WITH THE VETERAN CAR RUN

A

fter months of training Mark Bayliss (41) climbed on

Mark arrived in the bright sun shine of Brighton at 12 noon making a

top of his penny farthing cycle at sunrise on Sunday 4th

total journey time of just under 5 hours – Mark said,

November in Westminster and headed off to Brighton on

some sore bits I found the experience exhilarating.

apart from

the 122nd Veteran Car Run. This annual event of vintage vehicles sees a colourful sight of cars, bikes

BIO

and cycles with drivers and passengers dressed in period costume.

Mark Bayliss swam the English Channel solo (2007) and has also swum as part of a four-person relay team, Croydon Amphibians

Mark from Caterham had wonderful support from the crowds along the

Masters (2011) & 5 person relay team, Sivota Sharks (2014). Mark

route with many foreign tourists looking with disbelief at the whole affair.

has also competed in the Sri Chinmoy Lake Zurich Marathon Swim (26.4km) 3 times (2008, 2009 & 2010).

Mark’s training had been fitted in to his busy work life as director of Croydon based Wings Transport Ltd and was mainly done at night

He has raced 5 Iron distance triathlons, 37 marathons and 35

and weekends.

ultras, including the Marathon des Sables (2011).

The biggest challenge was the many hills on the route and as the

In 2012 he completed the Enduroman Arch to Arc Triathlon

penny farthing has no gears and a fixed wheel Mark’s fitness as an

from London to Paris and holds the non wetsuit World Record.

extreme ultra athlete would see him climb all of these gradients with grit and determination.

92

In 2015 he completed the Trans-Portugal Mountain Bike race: 1,100km from North to South off road in 8 days.

FORWARDER magazine

ISSUE34


Total freight forwarding expertise. Established in 1999, next year marks the 20th anniversary of Retail Transport Services. Over this time we have established a network of over 3500 European partners who are able to provide transport solutions for whatever freight movement you may have.

With one dedicated experienced point of contact on call 24/7, we will always find a solution We have waste licenses, DGSA for ADR shipments and are fully GDP compliant in the movement of pharmaceuticals.

With the resources to manage any freight movement, Retail Transport Services really are the ‘one-stop option’ for all your European transport requirements.

Export/Import Europe, Eastern Europe, Scandinavia, Ireland, UK Express, groupage, part loads & full loads Vans, 7.5 tonners, tail lifts, Euroliners, flat beds, coil carriers, frigo vans, frigo trailers Honest and open approach Experienced, dedicated and motivated team Fully GDP-compliant quality system According to EC Guidelines 2013/C 343/01 One dedicated 24/7 point of contact

Coventry: 02476 234566 • Manchester: 0161 9712140 info@retailtransport.com

www.retailtransport.com FORWARDER magazine

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WHAT’S COMING UP...

0

Heathrow & London Eastern Europe Carl Day, Imorex

#22

94

FORWARDER magazine

CUSTOMS CLEARANCE

Matt Parry, Transition 15

AIRPORTS & SEAPORTS Manchester Australasia WCA

#26

EUROPEAN ROAD

PUBLISHEDJUNE2018

Caroline Barber, Transaid

PUBLISHEDMARCH2018

Liverpool & North Wales Indian subcontinent

Felixstowe & Ipswich Western Europe

#24

ISSUE34

TEMPERATURE CONTROLLED

#29

Yorkshire The Americas

Simon Beechener, Simpex

PUBLISHEDAPRIL2018

Katie Elliott, Freight Media

WAREHOUSING & STORAGE

#27

PUBLISHEDFEBRUARY2018

olent candiavia

Essex, Kent & Sussex Iberia

PUBLISHEDJANUARY2018

Midlands Mediterranean

OCEAN FREIGHT & SHIPPING LINES

PUBLISHEDDECEMBER2017

PUBLISHEDNOVEMBER2017

UK & GLOBAL COURIER

AIR FREIGHT

#25

#23

PUBLISHEDOCTOBER2017

PUBLISHEDSEPTEMBER2017

#21

SUPPLY CHAIN Scotland Far East

Karl Hod Howard

PROJECT CARGO North East Benelux

Trevor Paul, Twente Express

#28


PUBLISHEDJULY2018

dgkinson, Tenens

UK DISTRIBUTION & NETWORKS South West Middle East

Sela Koydengoctu, DGS Group

HAZARDOUS GOODS

Northern Ireland Africa Eddie Buist, Peter Murphy, Action International

#30

PUBLISHEDSEPTEMBER2018

PUBLISHEDAUGUST2018

Y

#33 PUBLISHEDOCTOBER2018

#31

AIRFREIGHT & AIRLINES Solent Scandinavia

#35

#37

UK & GLOBAL COURIER

OCEAN FREIGHT & SHIPPING LINES

Introducing... Loadie

George Baker, George Baker Shipping

Midlands Mediterranean

Heathrow & London Iberia

WAREHOUSING & STORAGE

Essex, Kent & Sussex Eastern Europe

TEMPERATURE CONTROLLED

Liverpool & North Wales Indian subcontinent

CUSTOMS CLEARANCE & BONDED W’HOUSING Felixstowe & Ipswich Western Europe

Introducing... Freightabase

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#34

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THE LAST WORD... THE TEAM...

CRAIG EDITOR-IN-CHIEF SARAH SENIOR EDITOR RACHEL EDITOR IFE ADVERTISING KEVIN ADVERTISING RICHARD ADVERTISING DOM ADVERTISING ROB ADVERTISING TIM DESIGNER

A FINAL WORD FROM

THE EDITOR...

N

ext issue, we will be delving into the deep topics of ocean freight and shipping lines. We are constantly looking at how freight has changed over the years at FORWARDER, as

well as where we can expect the future to take us. On the other end

of the spectrum, FORWARDER will touch down on London and Heathrow. Focusing on the Mayor of London’s aspirations of creating a greener footprint, we will be discussing how technology is a major player in reducing pollution, focusing on low emission strategies. Rachel Jefferies, Editor, FORWARDER magazine

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‘PSSST!’

...WE’RE COMING UP FOR 3 YEARS OLD!


NEXT MONTH...

MONTHLY FOCUS

PUBLISHED BY

Ocean freight & shipping lines

REGIONAL FOCUS

UK: Heathrow & London | Global: Iberia

COVER FEATURE

Antwerp XL, by Easyfairs

INDUSTRY NEWS

More news and press releases from the world of freight

FOCUS ROUNDUP

Articles from the last 12 months relevant to the focus

ASK THE EXPERTS

Topical knowledge from the FTA and other industry experts

FORWARD TECH

Industry knowledge focused on technology and advancements

MARKETING FOCUS

We help you to get your message out to the industry

M&A FOCUS

More from the world of mergers & acquisitions in freight

RECRUITMENT FOCUS

Unit 8 Apex Court, Almondsbury Business Park, Bristol BS32 4JT twitter.com/ForwarderMag ForwarderMag facebook.com/forwardermagazine linkedin.com/company/forwarder-magazine www.FORWARDERmagazine.com EDITOR-IN-CHIEF

Craig Headford craig@freight-media.com • +44 (0)1454 275 946 SENIOR EDITOR

Sarah O'Connell sarah@forwardermagazine.com EDITOR

Rachel Jefferies rachel@forwardermagazine.com ADVERTISING

Richard Booth richard@freight-media.com • +44 (0)1454 628 775

Current jobs and candidates from Forwardingjobs.com

Dom Roberts dom@freight-media.com • +44 (0)1454 628 794

Please be aware, in this dynamic industry these topics and features are subject to change.

Ife Jarett ife@freight-media.com • +44 (0)1454 275 931

I

f you would like your editorial to feature in next month’s magazine, please contact our Editors, Sarah & Rachel, using the contact details to the right. If you would like to advertise in FORWARDER

magazine, full details of our rates and technical specifications can be found in our media pack. Please email us for a copy.

FORWARDER magazine is free in the UK. Please email for a subscription form. Please visit us online at

www.forwardermagazine.com

Kevin Dunn kevin@freight-media.com • +44 (0)7736 791 180 Robert Pascoe robert@freight-media.com • +44 (0)1454 628 784 DIGITAL MARKETING

Darren Glasspool d.glasspool@freight-media.com GRAPHIC DESIGN

Tim Headford tim@forwardermagazine.com SUBSCRIBE

subscriptions@forwardermagazine.com When you’re finished with this magazine, please recycle it.

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READ ALL ABOUT IT!

www.forwardermagazine.com

INDUSTRY NEWS MOVE IT LIKE... REGIONAL FOCUS FORWARD LAW READ FORWARDER ASK THE EXPERTS

We're into our third year now and all of our issues are available on ISSUU.com – just search 'Forwarder'. Of course, you can always read the latest issue on our website, at...

FORWARDER MAGAZINE.COM /READ-FORWARDER

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We’re one of the UK’s leading independent shipping and logistics providers.

Trusted since 1833 by some of the world’s leading companies, we provide liner and port agency services, freight forwarding by sea, air and road, warehousing & distribution services and end to end supply chain management.

FREIGHT FORWARDING

WAREHOUSING & DISTRIBUTION

LINER & PORT AGENCY

EXPERTS IN

SHIPPING, TRAVEL & LOGISTICS SINCE 1833

T: +44 (0) 161 834 6444 E: sales@johngood.co.uk www.johngood.co.uk

Hull | Immingham | Manchester | London | Felixstowe | Liverpool | Plymouth | Bradford99 FORWARDER magazine

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Profile for Freight Solutions

FORWARDER magazine issue 34, 'Warehousing & Storage'  

The 'Warehousing & Storage' issue. Regional Focus: Essex, Kent, Sussex & Eastern Europe.

FORWARDER magazine issue 34, 'Warehousing & Storage'  

The 'Warehousing & Storage' issue. Regional Focus: Essex, Kent, Sussex & Eastern Europe.