WAREHOUSING &STORAGE WAREHOUSE MANAGEMENT The evolution of technologies
ON DEMAND IN DEMAND Flexible Warehousing
34 E U ISS
UK: Essex, Kent, Sussex | Global: Central & Eastern Europe
INDUSTRY NEWS MOVE IT LIKE... REGIONAL FOCUS FORWARD LAW READ FORWARDER ASK THE EXPERTS
elcome to the 'Warehousing & Storage' edition of FORWARDER magazine.
The freight industry's month in review from the Editor
News and press releases from the world of freight
Articles from the last 12 months relating to this month's focus
On demand in demand: flexible warehousing | From storage to showroom: container housing
ASK THE EXPERTS| Digitalisation for SMEs
Why an end-to-end service is the way forward
REGIONAL FOCUS Republic of Slovenia | Romania
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Evolution of warehousing management technologies
Wisetech Global make acquisitions
Jobs and candidates in the freight industry
Web design: clicking with your customers FORWARDER magazine
7 - 9 MAY 2019 | ANTWERP EXPO, ANTWERP HOST SPONSOR
The Port of Antwerp is the biggest breakbulk port and the biggest steel port in Europe. It is therefore logical to have a breakbulk conference in Antwerp.
Philippe Oyen, Chairman, Antwerp Shipping Federation (ASV) & CEO, Belgo-Iberian Maritime
Weâ€™re excited to be involved with Antwerp XL which will be internationally the most important exhibition for the breakbulk industry!
Kevin Stephens, Chairman-Founder, Project Professionals Group
Register your interest in visiting or secure your stand today www.antwerpxl.com | email@example.com magazine ISSUE34 4 FORWARDER +44 (0)20 3196 4301
WELCOME TO FORWARDER... A WORD FROM
MEET THE TEAM
he UK warehousing industry is facing what the UK
Warehousing Association has called a ‘perfect storm’ in
SARAH SENIOR EDITOR
the wake of Brexit. There’s very little development space
in the UK marked for warehousing, instead land is being marked for
residential and urban builds. It’s certainly problematic as consumer
demand rises and the fallout from Brexit could cause issues with
customs. It’s not all doom and gloom, as within this issue we bring you
firstname.lastname@example.org +44 (0)1454 275 931
a selection of success stories from the warehousing and storage sector – including case studies on how to utilise warehousing efficiently.
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This issue has taken us to Eastern Europe at what proves to be an
interesting time for the region’s economy. It will be interesting to see the impact that Brexit has on work-related emigration – and in
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turn the local economies within Eastern Europe. Immigrant labour
from countries such as Bulgaria and Poland is currently preventing the
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already significantly high driver shortage from skyrocketing further amid a significant skills shortage.
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Sarah O'Connell, Senior Editor, FORWARDER magazine
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arehousing and storage has come a long way,
TIM GRAPHIC DESIGNER
what with technology and innovation of product
packaging. Throughout issue 34, we will be exploring
these changes, and how the freight industry has benefitted from such advancements. We have an exclusive interview with Hannah
Read the magazine online: got to www.ISSUU.com
Bright, who provides insight into designing space with recycled cargo
and search for FORWARDER
materials, and NNR’s success with their end-to-end solution. I wonder what will be the next breakthrough for warehousing and storage…
facebook.com/forwardermagazine Rachel Jefferies, Editor, FORWARDER magazine
linkedin.com/company/forwarder-magazine www.FORWARDERmagazine.com Unit 8 Apex Court, Woodlands, Bristol BS32 4JT FORWARDER magazine
’ve avoided it for as long as possible, but here it is:
We are, and I hadn't quite understood the full extent of this,
the latest Brexit update. The UK Government has
but if you look at the UK and if you look at how we trade in goods,
finally acknowledged the logistics industry’s struggles,
we are particularly reliant on the Dover-Calais crossing.
warning this month that truckers may not be able to
access some European markets due to the potential of conflicts with UK-issued licences. They also recognised
To be clear, the Brexit Secretary has admitted he wasn’t aware of
the impact on the already significant shortage in truck
the largest UK port for roll-on roll-off ferries and 2.9 million lorries
drivers. If immigration controls become tighter, it’s
last year, or of the fact that is handled a total 13% of cargo-carrying
likely that the 55,000 employment gap will only increase.
vessels entering the UK in 2016, or – just a small fact – that in monetary value, it handles 17% of UK trade in goods. So now that the Mr Raab has finally realised just how significant the impact on the UK manufacturing and haulage industries are, surely there are some proposed resolutions? Not quite. Unless we decide to take LeaveEU co-founder Richard Tice’s advice of just using other ports. Let’s all hope it’s ‘just’ that simple. In this issue, we explore the utilisation of warehouses and their changing place within the supply chain. There’s a shift happening, with
But perhaps this isn’t even the most unsettling news: the Department
warehouses being relocated in order to fulfil gaps in employment and
for Transport has this month published a document revealing that
speed up turnaround times. But it’s not just the logistics providers
in the event of a no-deal Brexit, haulage companies would need to
who are looking to set up shop closer to their customers: The Wall
apply for permits in order to be able to travel across the European
Street Journal has this month reported that over the pond the largest
continent. The report also goes on to confirm that these permits,
share of manufacturers in a decade are looking to build factories closer
which would be authorised by the European Conference Ministers
to consumers of their products. It’s reported that this move is largely
of Transport, are of a limited number. The result could be the
to eliminate or reduce logistics costs, which are currently at an all-
introduction of a ‘lottery’ system, a proposal that has been described
time high. Manufacturing is the 5th largest employer in the US, with
as 'chaos' by Labour MP, Daniel Zeichner.
over 11.6 million employees, according to October's statistics from the United States Census Bureau, and so an additional move towards
The Brexit Secretary’s recognition of the vital value of the Dover-
more densely populated regions will ensure that the employment
Calais crossing as he spoke at a technology conference this month
rate remains stable. The decentralised model of manufacturing also
was a bittersweet moment for the industry. As part of his address,
means more efficient communications, higher levels of customisation
Dominic Raab stated...
available to consumers, and the ability to take advantage of regional legislation when it comes to wages and other labour costs.
So, what does this mean for logistics? Well, the knock-on effect could be that some of the interstate and long-distance hauliers suffer if this is a trend which continues. Smaller companies are likely to be the ones whose position weakens the most as they struggle to secure longhaul cargo. However, it could also mean the opportunity for some larger hauliers to revisit their business strategy. Recently, Californian trucking companies have seen themselves hit with huge fines by the Environmental Protection Agency for flouting State Law on emissions. Whilst reducing carbon pollution remains at the forefront of people’s minds, perhaps it’s time for companies to revisit their own emissions reduction strategy. Whilst companies with an ‘old-school’ approach to logistics may dig their heels in when it comes to change, the forwardthinking companies will understand that this kind of legislation is not going away. As with anything, the smart will adapt, cementing resolutions as selling points for their business. Sarah O'Connell, Senior Editor, FORWARDER magazine
LOGISTICS REPLY CREATES A BRAND-NEW ONLINE SUPPLIER PORTAL 8 OCTOBER 2018
FOR MARKS & SPENCER FOOD
ogistics Reply has worked with Marks & Spencer to create
In my opinion, working with Reply has delivered a highly
an Online Supplier Portal which can be used by its food
collaborative, efficient and accurate way of working for us as
suppliers, which will allow incoming supplier product to
M&S and also our supplier base. They’ve been able to review our
become instantly visible to M&S as soon as it is despatched from
processes and systems and deliver us something that really changes
each supplier’s despatch location.
the way Suppliers work with us, and for us. Lee Warner, Fresh Food Supply Chain Manager, M&S
The Supplier Portal was created and developed by Logistics Reply in just four months using its agile software development platform LEA Reply (‘Logistics Execution Architecture’) and has been specifically
This is the smoothest IT implementation in the history of M&S. Syd Reid, Director of Food Supply Chain and Logistics, M&S
designed for ease of use, quick setup and to eradicate manual data input from suppliers to minimise potential human error for M&S.
We are delighted to be working with M&S Food and their Suppliers, to help them increase product visibility along the supply
Logistics Reply will contract individually with each supplier who
chain for M&S head office and stores.
chooses to use the Supplier Portal, and Reply will install / train on-
Pat Barlow, Client Services Manager, Logistics Reply
site at each despatch location. Suppliers will use mobile scanners to scan product data into the cloud-based online portal and instantly create M&S-compliant ASN’s, SSCC’s and Transport Manifests in both electronic and print versions.
We chose Normanton mainly for its ideal size and configuration as well as its strategic distribution location. We were merging two depots so being able to bring all our staff under the one roof was
brilliant. The location close to Junction 31 of the M62 was another attraction. We send all of our trailers out of Hull and Immingham, anaged third party warehousing firm Onward Holdings
so it’s great to be have easy access to those ports.
Ltd has successfully let its recently refurbished 108,500sq ft warehouse in Normanton to a leading
global transport and logistics business.
Onward Holdings appointed joint agents Iain McPhail of Knight Frank and Andrew Miller Chartered Surveyors to promote the refurbished warehouse. Mr Miller, said:
We hope to forge a long-standing
LEMAN, the Danish-owned company, has relocated its UK
relationship with LEMAN, a first-class logistics operation that I’m
headquarters to the site situated on Don Pedro Avenue, within the
sure will prosper even further operating out of Normanton. On the
Normanton Industrial Estate, where it will offer freight-forwarding
strength of this latest success, Onward is now seeking to add more
and distribution services for 3PL customers.
warehouse space to its portfolio.
The main attractions of Normanton 108 for LEMAN is the
This was echoed by Mr Thygesen, who added:
10,000ft of high-quality office space which will accommodate its
finish we have had really good service from Onward Holdings.
UK head office workforce, as well as the excellent links to the
From agreeing the deal, they managed to turn around the site in just
region’s motorway network, which is ideal to serve its customers
60 days which enabled us to move in with the minimum disruption
in the northern supply chain. The unit offers plenty of loading via
to our operations.
From start to
its 12 covered dock bays and also provides a large parcel of land adjacent to the building, should the tenant decide to expand its
Family-run Onward Holdings specialises in operating highly-
operations in the future.
competitively priced industrial warehousing in the North of England, where it believes that it can play an important role in supporting
Excellent warehouse, distribution and logistics services are
companies keen to gain a foothold in the northern supply chain.
synonymous with LEMAN’s many blue-chip customers and Normanton 108 ticked all the boxes, according to the Danish company’s Managing Director UK, Jesper Thygesen:
9 OCTOBER 2018
IN LEMANS TERMS
ONWARD HOLDINGS SEALS THE DEAL FORWARDER magazine
THE RESULTS SPEAK FOR THEMSELVES 26 OCTOBER 2018
AFTER FIRM ACHIEVES PHENOMENAL PASS RATES
family run training company based in Lincolnshire is
The beauty of our course is that it offers the best of both worlds
celebrating after all their students passed the examinations
for students. They have the freedom to study whenever they like and
to become a qualified transport manager in road haulage
they can get support, as they would from classroom based training.
thanks to a new way of learning.
Kelly Moore, Training Manager, NTP Services
NTP Services, based near Spalding, Lincolnshire launched their online
The online transport manager cpc course is the first of its kind in
transport manager cpc course in December 2017 after witnessing
the UK and only available through NTP’s online training centre.
people fail the examinations for the recognised qualification year
NTP’s experienced team of instructors, resources and writers spent
after year and realising something had to change.
thousands of hours creating a completely new course that’s easier to understand, easier to complete and offers full support to each
I’ve seen hundreds of people fail over the years and it’s no
and every student.
surprise, intensive courses are stressful and trying to cram in over 100 hours of learning into a 10 day course was always going to
NTP’s team firmly believed that their interactive online course
produce poor results.
would see an increase in OCR examination pass rates and it has.
Daryl Moore, Business Development Manager, NTP Services We want more people to become fully qualified, have a clear The course was designed to cater for people who wanted to study
understanding and follow their career dreams and with our course
but did not want intensive classroom training or to go it alone with a
paper based home study pack, and it’s already proven itself within the industry with 100% pass rates from enrolled students undertaking
You can find out more about the online transport manager cpc course
multiple choice examinations and a 80% pass rate for the case study
by contacting NTP Services on 01406 424500 and by visiting their
examinations. The results are way above the national average of 56%.
era Projects were assigned to a transportation job which
•• Detailed route analysis
involved the collection of a tank & its connecting parts
•• Planning of the route
from a client's workshop in Ipoh, Perak, before delivering
•• Checking of highway tolls prior to travel
to Johor Bahru. The dimensions of the tank measured to 9.77 x 4.73 x 4.8 m and it weighed a total of 86 T.
We faced some challenges during entering and exiting our client’s workshop as the road and the gate was too small and narrow, but
Tera Projects deployed a vessel bridge trailer due to the over-
we overcame this without losing time or damaging our client’s
dimensional shape and weight of the cargo, and prepared
belongings with the experience and skill of our project management
well in advance to avoid any hindrances along the journey.
team. We managed to deliver within time by utilizing the shortest
Their responsibilities in this area included...
local roadways to reach our destination. Find out more at www.teraprojects-shipping.com
TERA SHIPPING DELIVER TANKER
18 OCTOBER 2018
FROM IPOH TO JOHOR FORWARDER magazine
BREXIT TALKS DOMINATE 17 OCTOBER 2018
UKWA’S PARLIAMENTARY LUNCH
ome 120 senior personnel from United Kingdom
Engaging with industry is important and we need to undertake
Warehousing Association (UKWA) member companies,
individual dialogues with all stakeholders to facilitate the flow of
key suppliers to the logistics industry and supply chain
goods and ensure we are not introducing processes which affect
directors from some of the leading UK retailers that belong to
that flow of goods through our ports and airports.
UKWA’s Warehouse Users Group - including John Lewis, Sainsbury/
Karen Wheeler CBE, Director General for Border Co-ordination,
Argos, Debenhams and Marks & Spencer, mingled on the House
HMRC; Head of the Cross Government Border Delivery Group
of Lords terrace in the October sunshine before UKWA’s recent Annual Parliamentary Lunch.
The next speaker was Lesley Bachelor OBE, Director General of the Institute of Export & International Trade. Ms Batchelor outlined
The event brought warehousing and logistics industry professionals
the various Brexit deal options that are currently being considered
together with a number of influential Government advisers, so,
– including the Norwegian and Canadian models and, of course, the
it was perhaps no surprise that the dominant theme of the day
was Brexit. She told the audience that many businesses are not ready for Brexit One of the first to speak was Karen Wheeler CBE, Director
and encouraged all companies present to follow UKWA’s advice and
General for Border Co-ordination at HMRC and Head of the Cross
‘familiarise themselves with trade deals again’.
Government Border Delivery Group. Trade Associations such as UKWA have a vital role to play in Ms Wheeler represents over 30 government departments – from
helping the 300,000 business that currently trade with the EU to
Border Force to Trading Standards – and has the unenviable task
prepare for the future,
of pulling together all of those departments to ensure that goods continue to flow smoothly in and out of the UK after Brexit.
Guests also heard from Fiona Jenkins, Senior Policy Advisor to the National Infrastructure Commission (NIC), the body charged with reviewing the
Ms Wheeler thanked UKWA for its help in suggesting practical,
options required to improve existing infrastructure and recommend ways
sensible, workable solutions to a variety of challenges.
to use new technologies and processes to transform how freight moves by road and rail and into and out of ports and airports.
Ms Jenkins said that a call for evidence had resulted in an interim
AI, robotics and smart systems will enhance higher value jobs as more
report. Produced in conjunction with a number of stakeholders,
mundane tasks are removed from the labour pool by technology.
including UKWA, the report will be released in November 2018 and
Debbie Shandley, The Real Apprentice Company
will be followed in 2019 by the full report. UKWA’s CEO, Peter Ward, commented:
The House of Lords is a
From the outset, UKWA and its members have been extremely
fitting venue to host an occasion with so many prominent members
supportive of the NIC’s work on the future of freight. UKWA has
of the UK’s logistics community as well as key policy influencers. As
worked with the NIC to provide relevant resource, knowledge and
the voice of the logistics industry, UKWA is constantly exploring how
market experience and has also been able to offer expert input
best it can work collaboratively with the policy makers and other
from its UKWA Advisory Boards, which bring together industry
stakeholders to overcome the challenges confronting our sector
leaders and specialists to share knowledge, best practice and develop
and the Association has been actively advising the Government on
thought leadership on a range of issues.
our industry’s requirements as the Brexit clock ticks down. Our
Fiona Jenkins, Senior Policy Advisor to the NIC
Parliamentary reception provides a chance for our members – the people who, after all, will be at the ‘coal face’ when it comes to
But Ms Jenkins cautioned that, in her view, not enough decision
ensuring that the UK’s post-Brexit supply chains don’t break down
makers are thinking holistically about supply chains and, as a result,
– to meet with government advisors and discuss their concerns to
are failing to take an integrated systematic approach to regulations
help to shape the current negotiations.
concerning the movement of freight. For details of future UKWA networking opportunities visit www. The final speaker was Debbie Shandley of The Real Apprentice
Company, who brought guests’ attention back to Brexit when she stated her view that Britain’s exit from the EU offers a new opportunity to look at technology and decide what skills are needed for the future. FORWARDER magazine
SAMSKIP NETHERLANDS-ITALY RAIL SERVICE LAUNCH S 17 OCTOBER 2018
amskip is making a significant addition to its north-south
Adding rail capacity along a key unitised freight route demonstrates
continental rail services, launching direct services between
Samskipâ€™s commitment to enhancing the competitiveness of its UK-
Melzo and Amsterdam. The move builds rail capacity
Italy multimodal offer as the reality of Brexit approaches, said Samskip
between the Netherlands and Italy to nine block trains a week and
UK Trade Manager, David Besseling. Samskip has performance
adds a new multimodal routing option for shortsea services to Hull.
guarantees in place with its terminal operations partners covering fast turn times for vessels, trucks and rail services.
Officially launched on October 17th, the connection sees trains depart from Melzo east of Milan three times a week, to be ready
Samskip now offers ten sailings per week connecting Rotterdam,
for unloading along 750m intermodal rail tracks inside TMA Logistics'
Amsterdam and Antwerp with Hull. Connecting the Port of
Holland Cargo Terminal (HCT), Amsterdam 24 hours later. As well
Amsterdam with rail services to/from Italy three times a week puts
as avoiding the driver delays increasingly affecting European road
a new pillar in place to support our fast, cost-efficient and reliable
transport, arrivals in Amsterdam coincide with Samskip shortsea
multimodal services between the Continent and the UK.
departures to Hull, creating a seamless multimodal option to
David Besseling, UK Trade Manager, Samskip
minimise post-Brexit border control issues. Port of Amsterdam is delighted to add this new train connection The new rail link is in addition to six times weekly train services
from Samskip, which contributes to our intermodal strategy and
connecting Melzo and Rotterdam, which will maintain their
adds significant options for our clients. The service strengthens our
frequency in order to coordinate with shortsea services connecting
short sea connections and confirms Amsterdam portâ€™s capabilities
to UK ports (Tilbury, Hull and Grangemouth), Ireland, Norway,
and position as a logistical and multimodal European hub.
Scandinavia and the Baltic States.
Femke Brenninkmeijer, Director Energy, Cargo & Offshore, Port of Amsterdam
WANT TO KNOW MORE? Further information can be found at www.samskip.com
With nine trains weekly between Italy and the Netherlands, Samskipâ€™s
This connection will make optimum use of the facilities our
commitment to the multimodal transport of 45ft containers,
terminal has to offer. The service addition is also the next logical
reefers, flat racks and tank containers is now unrivalled, according
step to position Port of Amsterdam as a shortsea port.
to Mr Besseling. He explained that the addition of Amsterdam also
Gerben Matroos, Managing Director, TMA Logistics
brought in a hinterland and on-shipment opportunities that were very distinct from Rotterdam.
The new Amsterdam link would also provide greater service resilience for the Netherlands-Italy rail option. Connections to
Services will benefit door-to-door and quay-to-quay customers, said Mr Besseling.
Increasing frequency creates additional
opportunities to balance volumes, playing into multimodalâ€™s
Amsterdam and Rotterdam will run along different routes, allowing flexibility in responding to any rail- or port-related delays, added Mr Besseling.
competitive edge. Space available for third parties will interest supply chain decision-makers not just in Italy, the Netherlands and the UK, but in the wider Benelux territories, Germany and Scandinavia too. Southbound trains will depart from Amsterdam on Mondays, Wednesdays and Sundays, with the same locomotive providing traction all the way to Melzo, in an extension of the agreement between Samskip and Swiss rail company BLS covering Rotterdam. At Melzo, services connect to Padova and Bari.
T.C.L. 30 OCTOBER 2018
RETURNS WITH A TOP SCHEDULE FOR 2019
The conference will also look at securing the integrity of products by reducing temperature excursions across the globe featuring exclusive case studies from Bayer (Latin America), Getz Pharma (South Asia), AstraZeneca (China) and Medecins Sans Frontieres (Africa).
he 18 th annual Temperature Controlled Logistics
There will be focus on implementing serious cost reduction strategies
Conference will bring together supply chain, logistics and
for logistics processes without compromising quality with tips and
quality experts from around the globe to experience four
tricks from Allergan, CSL Behring, Dr Reddys and Sanofi Genzyme.
days of â€˜unmissableâ€™ workshops, case studies, panels, interactive discussion groups and technology showcases.
The conference will also discuss how to make end-to-end GDP compliance strategies simple without sacrificing efficiency or
This conference, which takes place on January 28-31 at Twickenham
economy, safeguarding control room temperature (CRT) products
Stadium, follows a journey from the beginning of the pharmaceutical
throughout the supply chain and ensuring end-to-end security by
supply chain, to the very end. With presentations, interactive
strengthening the all-important last mile of distribution.
activities covering planning, transportation, execution, last mile and post-distribution.
At TCL, delegates can concentrate on consolidating relationships with vendors and by developing best strategies for vendor management
Our goal is for each and every delegate who attends TCL is to
and solution qualification, creating robust risk assessments to
leave understanding what best practice planning and execution looks
address correctable temperature deviations and evaluating different
like at every stage of their cold and ambient supply chain. It will be
modes of transport to optimise logistics efficiencies via air, sea, road
an unmissable few days for all whose profession revolves in part or
wholly around pharma logistics and temperature control, and who wish to remain properly informed and at the top of their game. Katherine Gordon, Programme Director, TCL 2019
TCL houses the most comprehensive and progressive logistics strategies, best practices and solutions, so that no matter what the biggest challenges are, pharma and bio-tech professionals will find
TCL is a tightly-focused networking, business development and
the tools they need to tackle them here. Delegates can capitalise
learning platform for industry experts. In 2019, the event will tackle
on the knowledge shared by more than 60 expert speakers, across
issues such as modernising supply chains and logistics strategies
40 ground breaking sessions, within three streams, that allow them
by identifying and implementing new technologies with ideas and
to personalise their agendas, and meet over 50 solution providers
insight from companies such as Pfizer, MSD, Sensitech and Softbox.
who can help with their logistics challenges.
Central London on Wednesday 19 December 2018
Learn about the top 10 actions everyone in the supply chain should implement today to mitigate the biggest risks, whatever happens next March
Join FTA’s team of Brexit logistics experts to find out what you or your supply chain should be doing right now to make your business Brexit-ready Why attend: • • • • • • • •
Get the best advice on a practical strategy for Brexit Identify the biggest risks and opportunities that need action now, before it’s too late Get your questions answered and concerns addressed Understand the steps you can take today to reduce risk and be ready for Brexit, whatever the outcome Access the biggest Brexit brains in logistics – a one-stop shop for Brexit advice Get a consultation with one of FTA’s experts De-risk Brexit for your business Get ahead of the competition
BULK SECTOR PROSPECTS POSITIVE 30 OCTOBER 2018
BUT CHALLENGES AHEAD
he bulk sector is navigating its way out of the doldrums but
near the quality of imports. Coal is also a market driver with a 7%
market correction has come at a price, delegates attending
increase in Chinese imports and Indian imports up 6%.
Bulk Terminals 2018 learned last week. The overall increase in seaborne coal trade is 3-4% which is in stark
Speaking in Hamburg at the annual conference of the Association
contrast to Europe where imports have fallen. China, India, Japan
of Bulk Terminal Operators, Frachtcontor Director Frank Grone
and Korea import approximately 900mt of coal per year compared
said that while the bulk segment is slowly but steadily working its
to the two biggest importers in Europe â€“ the UK and Germany â€“
way out of the doldrums with a positive cash flow, he reminded
which import approximately 110mt annually. The music, he said, is
delegates that 60mdwt was scrapped in 2015 and 2016 at
clearly being played in the Pacific Rim
'ridiculous prices', while financing banks took serious 'haircuts' leaving bulk carrier owners faced with a complete wipe out of
The challenge for European terminal operators is the fact that Germany
their invested capital.
now uses 36% energy derived from renewables. The fact that Australian coal port Newcastle is now planning an ultra large container terminal
The trigger for recovery, he said, has been a healthy growth in
to cater for a projected massive increase in movement of containerised
demand, which in 2017 was in order of 4% with 3% expected for
cargo may be an indication of market attitudes going forward.
this year. Fleet growth was moderate in 2017. In summary, Grone said growth looks positive and fleet growth Congestion and slow steaming have been two ingredients for
manageable but there are a number of challenges.
recovery as it kept tonnage off the market. Slow steaming is still the flavour of the month, but a three to four knot increase in speed
These include the trade conflict between China, the US and
could kill the upturn, Grone warned.
EU, which, he said, will affect the shipping market negatively: The market is not only driven by hard facts, but also by sentiments.
As far as bulk commodities are concerned demand for iron ore has been the major driver and the iron ore market should increase by
While the immediate impact of restrictions on soya bean trades may
about 2% this year and continue upwards with suppliers in Brazil
be positive in the short term for South American suppliers, ultimately
and Australia ramping up production. Demand from the Chinese
China will have to turn to the US for supplies, Grone believed. Trade
market is still there he said, and locally produced product is nowhere
barriers are generally negative in the longer term, he added.
WANT TO KNOW MORE? Further information can be found at bulkterminals.org
Another area of uncertainty is what will happen as a result of the
He explained it has taken 17 years and many battles with regulators
global sulphur cap due to come into force in 2020.
to get the go ahead for work on the Elbe, which up until now has meant ships with a beam of 15m or more have been unable to pass
Commenting on the options available to meet the requirement,
each other and have had to wait to enter the port.
Grone estimated, on the basis of current use, that 66% of all fuel
back in the game,
burned will have to be switched by 2020 to comply with the rules. In his closing remarks, Ian Adams, ABTO Chief Executive, Owners can either continue to burn high sulphur fuels and risk
Bulk Terminals 2018 had a very broad agenda, but
fines and port state control detentions and trade bans, or install
a common theme running throughout the two-day conference was
scrubbing technology or switch to gasoil, he said, adding that
that near-term prospects appeared to be positive, which is good
scrubbing technology is expensive while switching to gasoil may also
news for everyone involved in the bulk industry. ABTO continues
be expensive as the price will be substantially higher.
to provide a valuable service to its members and to the industry as a whole.
Grone told ABTO delegates that suppliers are likely to reduce stocks of high sulphur fuel because of falling demand.
Only 1200 owners have decided to retrofit scrubbers and there
The Association of Bulk Terminal Operators provides a
are 60,000 vessels that need to be dealt with. For the remainder of
service to bulk terminal operating companies by helping to
vessels needing to move to low sulphur products, delivery can be
establish a favourable operating environment. As a forum for
expected to be tight. The upside for tanker owners is that there is
discussion on non-competitive issues, and by providing up-
likely to be movement of gasoil from the Middle East, he said.
to-date information and market intelligence ABTO can help strengthen and support business development strategies,
The challenge for shipowners will be how to pass the costs on to
lobby governments and administrations to ensure operators
charterers and to realise the competitive advantage of installing
are aware of the issues affecting the transportation of bulk
scrubbers. Another strategy may well prove to be partnerships
cargoes and, consequently, global trade. Further information
between charterers and owners of ships with scrubbers.
about ABTO can be found at www.bulkterminals.org
Groneâ€™s market appraisal followed a key note speech from Axel Mattern, CEO of the Port of Hamburg Marketing Association, who informed attendees that Hamburg has now received the green light to dredge and rebuild the entrance channel to the port.
INDUSTRY NEWS 2 NOVEMBER 2018
LEADING UK FREIGHT FORWARDER SEES
INCREASE IN BREXIT-RELATED WAREHOUSING REQUESTS D avies Turner, the UK’s leading freight forwarder and
We suspect that the ongoing uncertainty over Brexit will
logistics service provider, is seeing a definite upsurge in
only lead to more demand for short term storage in in the event of
enquiries about the availability of warehousing space,
no deal or an unsatisfactory outcome with no mutual recognition
driven by customer concerns about the outcome of the Brexit
or trading agreements in place. Depending on the final details of
negotiations and the future of UK trade with the EU after March
Britain’s trade deal with the rest of Europe, this may turn into a
longer term requirement. Adding to these pressures will be more predictable factors like the Chinese New Year, which starts at the
Previously, the company has seen demand for more warehousing
end of January next year and may also strengthen demand for UK
capacity often reduce in the early months of the new year as many
warehousing in March.
retailers require less stock following the festive season. 2018 has
Philip Stephenson, Chairman, Davies Turner
already been a busy year so that spare capacity is very limited and this is likely to continue into 2019.
In Britain and Ireland, Davies Turner has seven strategically located regional hubs and national logistics centres in Birmingham,
Davies Turner chairman, Philip Stephenson says that the increase in
Bristol, Dartford, Heathrow, Manchester, and Scotland, as well
enquiries, many of which are originating from the company's partners
as Dublin, with another 15 branches supporting its nationwide
in Europe, seems to be the result of companies deciding to stockpile
more goods than usual in preparation for any supply chain disruption that may occur around the still to be negotiated transition period following the UK’s departure from the EU next year.
WANT TO KNOW MORE? Further information can be found at www.zeamarine.com
eamarine, a new global leader in the transport of project, breakbulk and heavylift cargo, has announced the appointment of Dominik Stehle as Chief
Commercial Officer, effective February 1, 2019. He will be based in Hamburg, Germany. Stehle will develop and streamline ZEAMARINEâ€™s global commercial activities with a focus on business development, key accounts and managing large projects. He will also actively support the organizational restructuring efforts initiated earlier this year. Stehle joins ZEAMARINE from the deugro group where he served as Executive Vice President and Member of the Executive Board. He has more than 18 years of professional experience in the international shipping and logistics industry. Stehle is a seasoned
leader with the proven ability to accelerate growth and develop
ZEAMARINE is a new global leader in the transport of
organizations; and his appointment will complement the existing
project, breakbulk and heavylift cargo. Formed in 2018, the
top management team in partnership with CEO Andre Grikitis and
Joint Venture boasts a worldwide network of 20 offices and
CFO Michael Dumas.
operates a flexible international fleet of 85+ vessels with lifting capacities up to 1,400 metric tons. ZEAMARINE
We are extremely pleased to announce the hiring of Dominik
provides ocean transportation and marine logistics services
Stehle. The addition of Dominik to the team marks an important
with regular sailings in the Americas, West Africa, Europe,
milestone in our journey to become the most customer-focused
Asia, and the Middle East, plus inducement voyages to
MPP carrier in the industry.
Australia and other international ports.
Jan-Hendrik Toebbe & Ove Meyer, Managing Partners, Zeaborn Group
ZEAMARINE APPOINTS STEHLE
1 NOVEMBER 2018
AS CHIEF COMMERCIAL OFFICER FORWARDER magazine
WARM WISHES FOR THE FESTIVE SEASON AND 2019 FROM THE TRANSAID TEAM A huge thank you to all of our members and supporters for their outstanding support during our first 20 years! Together with you, weâ€™re proud to be transforming lives through safe, available, and sustainable transport. WITH SPECIAL THANKS TO:
for generously donating this advert.
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WE HAVE SINCE TRANSFORMED
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FROM MAJOR DONORS - INCLUDING COMIC RELIEF, DFID, BILL & MELINDA GATES FOUNDATION AND USAID
28,000 STUDENTS HAVE TRAINED IN PROFESSIONAL DRIVER TRAINING CENTRES WE SUPPORT IN MALAWI,
UGANDA, TANZANIA & ZAMBIA
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Patron HRH The Princess Royal
INDUSTRY NEWS 25 OCTOBER 2018
DAVIES TURNER WINS
COVETED I.T. AWARD T he IT strategy and planning department at Davies Turner,
have costly consequences - it is vital for Davies Turner to have a
the UK’s leading independent freight forwarding and logistics
clear view of shipments and inventory at all times.
company, has beaten off strong competition to win the top
prize in the Ventana Research 2018 Digital Leadership Awards.
With global supply chains growing more and more complex, encompassing many different carriers and contact points, gaining
The Ventana Awards programme recognises organisations and
this insight can be a challenge. Davies Turner therefore looked for
individuals together with supporting vendors that utilise technology
a faster, easier way to gain visibility into the thousands of orders
to advance business and IT.
it handles every day - tracking shipments in real time as they move through each link in the supply chain.
These awards span across the nine areas of expertise at Ventana Research, including analytics; big data; customer excellence; digital
The company found an answer in Kapow™, a powerful information
technology; human capital management; marketing; office of finance;
integration and automation platform that makes it quick and easy for
operations and supply chain; as well as sales.
users to harness data from a wide variety of sources. These include internal logistics and warehouse management systems, as well as
Davies Turner was presented with the overall Digital Leadership
external carrier tracking systems and third-party websites.
Award in recognition of its leadership in maximising the value of the organisation’s assets – people, processes, information and technology.
Using the new product, Davies Turner has built integration process flows (commonly referred to as software robots) that perform various
The award also recognises the transformational effect on customer
data extraction and integration tasks that enable the company to offer
service that has been achieved via the utilisation of Kofax Kapow™
customers alternative ways to communicate with it.
intelligent automation software, which automates and digitally transforms end-to-end business processes, resulting in teams
This robotic process automation technology helps eliminate
working more productively – enabling the company to take on
manual tasks, boosts productivity and improves customer
growing business volumes without increasing headcount.
satisfaction, and helps address the pressure to stay competitive and grow revenue.
The freight and logistics specialist plays a vital role in helping companies to move parts and products around the world quickly, reliably and cost-effectively. With many of its customers operating on tight schedules - where even small delays or discrepancies could
WANT TO KNOW MORE? Further information can be found at daviesturner.com
To date, we’ve deployed in excess of 100 of these robots. We
percent and more without increasing headcount. The result has seen
have found the solution to be incredibly user-friendly—you don’t
the elimination of tedious manual procedures and has made the work
need to be a specialist developer to make use of it. At the same time,
of staff easier - all without introducing any disruptive changes to
the new solution is very powerful; the things it can do seem almost
the way teams work. People can now find the data they need much
limitless. We are using it to integrate data from our own systems,
faster and more securely, and it is helping us deliver a higher level of
partner systems and third-party websites, and there really doesn’t
customer service with less administrative effort.
seem to be anything that it can’t integrate with! Darren Gurney, Logistics Systems Manager, Davies Turner
As a customer-focused organisation, Davies Turner is committed to leveraging digital technology to transform how we deliver value
Today, Davies Turner uses the software robots to automatically
to our clients. Kofax has empowered our operations teams to
capture reference and tracking numbers assigned to each order as
build automated processes that enable improved accuracy and
they are entered into the company’s warehouse management system
faster response times to meet and even beat clients' requirements.
(WMS). The solution regularly queries carrier tracking systems and
This project has been a real team effort and we view this Ventana
websites to retrieve delivery status and proof of delivery information,
Award as confirmation of our company's commitment to exceeding
and links this data to the original order record in the WMS.
customer expectations. Julie Hollis, IT Solutions Manager, Davies Turner
Davies Turner has also created an inventory tracking process that regularly checks stock levels in the company’s warehouse
Philip Stephenson, chairman of Davies Turner, says that the company,
and automatically notifies customers via email to let them know
which celebrates its 150th anniversary in 2020, has always been a
when one of their inventory lines goes out of stock. This allows
pioneer in the freight and logistics business:
customers to take prompt action to replenish inventory levels, ensuring they can fulfil orders with minimum delay and avoid costly out-of-stock situations.
We recognise the urgent need to bridge the gaps — internally between systems, silos, processes and people, and externally between clients and their suppliers. By focusing on solving problems
The result has streamlined order and inventory tracking, which
such as reducing manual tasks and streamlining data input, Davies
is helping Davies Turner to deliver better customer interaction
Turner is resolving long-standing industry issues and improving our
by providing clients with newfound insight into their stock and
competitive position in the process.
shipments, and empowering operations teams with swifter access to the information they need to respond faster to customer queries. Gurney adds:
With products like Kapow, not only are we meeting
customer’s expectations, we are exceeding them in certain areas. Normally a customer wouldn’t expect us to track all of their orders in real time, but thanks to these software robots we now have this capability, increasing the number of shipments we track by 100 FORWARDER magazine
INDUSTRY NEWS 12 OCTOBER 2018
WORK STARTS AT
CMA CGM’S MULTITEMPERATURE LOGISTICS FACILITY AT DP WORLD LONDON GATEWAY •• CMA CGM’s 107,155 sq ft brand new, state-of-the-art cold
Readie Construction has been appointed to carry out the building
store facility will add innovative new services such as quality
works and DP World London Gateway will project manage the
control of the products
base-build, which will be completed by April 2019. Upon completion,
•• Readie Construction has been appointed as general contractor
the CMA CGM Group will take occupancy and fit-out the building.
to build the new facility •• Operations are expected to start in Summer 2019
This state-of-the-art facility, fitted with best-in-class technology, IT traceability and management systems, represents a major
onstruction work for CMA CGM’s new multi-temperature
milestone for the CMA CGM Group’s strategy to develop a global
warehouse at DP World London Gateway has started.
range of products.
Eric Legros, CMA CGM Vice President Specialised
Products and Value-Added Services and Jean Vanmalle, Business
Alongside chilled and frozen chambers to handle a large variety of
Development Manager Inland - Supply Chain & Logistics joined DP
temperature-controlled products, this unique cold store will allow
World executives for a ground-breaking ceremony at DP World
CMA CGM to offer its customers a wide range of added-value services,
London Gateway’s Logistics Park.
in addition to CMA CGM’s sea-freight offering, such as product quality control, packing, sorting, labelling, palletisation and bagging. It will
CMA CGM has taken a long-term lease on the build-to-suit
also offer customs clearance, shunting (transfer from the quay to the
development, which it will occupy through its international freight
warehouse) and delivery transportation (last-mile delivery).
forwarding and logistics solutions subsidiary. The warehouse is sited on a 2.5-hectare plot adjacent to DP World London
This new and modern cold store will combine several types of
Gateway’s deep-water port on the River Thames with main road
work and expertise in a single place for a more efficient and reliable
access to London.
WANT TO KNOW MORE? Further information can be found at www.cma-cgm.com
The CMA CGM Group, the world’s second largest carrier of reefer
We’re very pleased to see work start on this important
containers with a fleet of 385,000 TEUs and 288,000 Reefer plugs,
development for the CMA CGM Group. We’re excited about seeing
is currently bringing cargo through DP World London Gateway
the building rise from the ground over the coming months – and,
Port on seven services. This includes large numbers of refrigerated
once it is completed – to work with our customers and with DP
containers arriving from the Caribbean, Australia, New Zealand,
World to deliver a unique range of value-added services and make
India and South America.
sure their goods receive the best care all along their journey. We are very much reaffirming our commitment to our customers by
This development and growth of CMA CGM’s reefer volumes ties
placing their needs at the centre of the Group’s development as
in with DP World London Gateway’s ability to deliver time and cost
part of Rodolphe Saadé’s Customer Centricity strategy. It is clear
savings, as well as reduce waste and carbon use through a one-stop-
that there is a need to deliver quality services that are sustainable
shop logistics solution that will increase product speed-to-market
and increase the speed at which products reach their destination.
and reduce haulier mileage.
Drawing on the expertise that the CMA CGM Group has developed over the course of the past 40 years, we will be able to deliver on
The port, which is among the fastest growing in the world, is handling
those needs through this exciting new venture.
large numbers of refrigerated containers arriving from all over the
Eric Legros, VP Specialised Products & Value-Added Services, CMA CGM
world. It uses more than 1800 ‘reefer’ points, a weather-resilient, automated container stacking system, custom-built inspection
DP World London Gateway’s combination of a reliable, efficient
facilities and a service for shunting containers between the port
port, with international rail terminal and Authorised Economic
and its neighbouring Logistics Park.
Operator status – all plugged into a network which links more than 100 ports in 60 countries – on the same site as a flexible, scalable Logistics Park, enables logistics providers to bring different parts of the supply chain into one location; a location which sits just 25 miles from Central London, the largest consumer market in Western Europe. And that is exactly what the CMA CGM Group is doing here now. This development on the Logistics Park is complementary to the rapid growth of the port which celebrates its fifth anniversary in the coming weeks. As terminal operations continue to gather momentum and grow fast, it is pleasing to see forward-thinking logistics companies moving now to capitalise on the opportunities which exist here. Over the course of the next few months, we will see another two-and-a-half hectares of the Logistics Park transformed into the CMA CGM Group’s temperature-controlled warehouse and logistics services facility, an offering that will significantly increase supply chain efficiencies and add value. Chris Lewis, UK Chief Executive Officer, DP World FORWARDER magazine
UKWA WELCOMES £8M INVESTMENT SEPTEMBER 2018
IN PRE-BREXIT CUSTOMS SUPPORT
KWA (the United Kingdom Warehousing Association) has
UKWA has worked closely alongside HMRC over recent months,
welcomed the package of measures recently announced by
providing expert advice and feedback to various cross-departmental
the government to support the expansion of the customs
committees. And the Association has been vocal in highlighting the
brokerage sector ahead of the UK leaving the EU in March 2019.
potential crisis at UK borders, given the likelihood that an additional 200 million frontier declarations will be required post-Brexit.
The measures include a one-off investment of £8 million to support broker training and increased automation within the sector.
UKWA is consulting with government and providing feedback from our members on all issues associated with Brexit that affect
We are delighted that the government has been listening to the
the industry. By supplying the necessary detail we hope that we are
logistics industry and has responded positively with targeted investment
helping to enable coherent and effective policies to be formulated.
to train the additional resources required. However, we note that this
UKWA is here to help government understand the perspective
is being positioned as a ‘Day One, No Deal’ measure, but UKWA is
of the industry on the real impact that Brexit is likely to have,
impressing on government that this action is necessary on a sustainable
particularly on supply chain delays and surging warehouse demand.
basis, whatever the outcome of Brexit negotiations.
In the meantime, we are advising our members to prepare for a no-
Peter Ward, CEO, UKWA
deal Brexit and urging the 300,000 business that currently trade with the EU to classify goods per UCC (Unified Customs Code) and apply
The new package will include the creation and delivery of new
for deferment accounts and find partners and a trade association
training courses and materials for customs brokers, a grant scheme
that can help them to prepare for the future.
to support intermediaries and/or traders with the upfront costs of training their employees and a further grant scheme to support investment in automation to support smaller intermediaries who currently rely on manual data input in setting up IT systems to complete customs declarations.
LCL SERVICE CAPABILITIES ABOUT G7 LOGISTICS NETWORKS
Complement and extend your network with the largest global reach of any NVOCC.
ZEAMARINE is a new global leader in the transport of project, breakbulk and heavylift cargo. Formed in 2018, the Joint Venture boasts a worldwide network of 20 offices and operates a flexible international fleet of 85+ vessels with lifting capacities up to 1,400 metric tons. ZEAMARINE provides ocean transportation and marine logistics services with regular sailings in the Americas, West Africa, Europe, Asia, and the Middle East, plus inducement voyages to Australia and other international ports.
With more direct routes to more destinations at greater frequency than any other NVOCC, Vanguard Logistics Services has been demonstrating for nearly 40 years what sets us at the forefront of the less than container load landscape. • Weekly services to 50+ direct ports • 9 export receiving depots
7 Logistics Networks is pleased to announce a partnership with BoxTop Technologies through our G7 Vendors programme. BoxTop
Technologies is a well known and recognized provider of freight management and transportation system software. They are a company of software professionals, who will be
LONDON 0 1621 879 200 BIRMINGHAM 0 121 779 8189 MANCHESTER 0 1942 685 150
• Imports into Southampton, Felixstowe, Manchester and Glasgow • 88,000+ sq. ft. customs-approved cross-docking facilities in Manchester and Essex • 24,000+ cross trade capabilities across 120+ offices in 100+ countries worldwide Contact us today and put the Vanguard network to work for your business.
beneficial to the members of the world's most professional logistics network. BoxTop Technologies was founded in 1995, which gives them nearly a quarter of a decade of freight industry experience
G7 Logistics Networks General Manager Murray Backhouse is...
as a software platform. Today BoxTop's software helps freight forwarders and other logistics professionals around
looking forward to a long and mutually beneficial partnership that will allow
the globe manage their operations, accounts, customer
for the members of G7 Logistics Networks to reap the rewards of BoxTop's
relations, warehousing, and tracking so they can work more
involvement through G7 Vendors
efficiently and continue to grow their businesses. OCTOBER 2018
G7 LOGISTICS NETWORKS ANNOUNCES
BOXTOP TECHNOLOGIES AS VENDOR PARTNER FORWARDER magazine
With organically grown data built up over the last 10 years and over 25 consultants updating records of freight forwarders, shippers, supply chain and logistics departments worldwide, our data is unrivalled. We can run campaigns by geographical region or by vertical market.
Internal and external communications. Newsletter production as well as content writing as required. Newsletters are an excellent way to increase client awareness of new services and keep employees fully engaged.
Our Postal Mailshot data is the cleanest in the industry. We can produce postal mailshots in exactly the same format as our eShot campaigns. As with our digital marketing we are able to target geographical regions or verticals according to your requirements.
PAF Finder is a new section being added to FORWARDER magazine where you can talk about your Partners, Agents and Franchise (PAF) agreements. It will include promotional editorial and a section where you can advertise for a new partner, agent or franchise.
The FORWARDER Directory is a listing of freight forwarding companies, shipping lines, airlines, etc. The Directory has recently been redesigned to include all of the countries in each issue and to be a persistent, ever-evolving resource.
FORWARDERmagazine.com is the magazine, advertising space and Directory online. We offer a daily posting service straight to the site that gets shared across the whole of the Freight Media social platform including Freightabase, LinkedIn Facebook and Twitter.
CONTACT US: KATIE@FREIGHT-MEDIA.COM +44 (0)1454 628 771 FORWARDER magazine ISSUE34 30
FREIGHTMEDIA PROVIDES AN OUTSOURCED MARKETING SOLUTION FOR THE FREIGHT INDUSTRY
Significant front-cover exposure and 6-page Q&A in FORWARDER magazine about you and your company. Designed for the forwarder that wants to stand out from the competition and for use when presenting your services to clients. Includes a separate PDF booklet.
A two- or four-page spread in FORWARDER magazine ideal for anyone aiming to promote a new facility. As with ‘Move it Like…’ we can produce a handout that your sales team can use for client meetings and marketing campaigns.
An excellent way of promoting new services, new recruits or any exciting projects that you may have coming up. Over the next 12 months we will be covering various topics around UK regions, international trade lanes and vertical markets.
Our team of social media experts will post regular articles to increase brand awareness and exposure. Most of our clients are too busy moving freight to get caught up in perfecting their social media presence. We will take it off your hands.
Your website is your shop front and you only get one chance to make a first impression. We are here to ensure it’s an excellent one. Our digital marketing and design team will work with start-ups, SMEs or top-25 forwarders to forge their online presence.
Forwardingjobs.com is the leading job board for the Freight Forwarding Industry. If you are recruiting on a regular basis we can offer a range of services depending on your requirements and vacancies are included in the recruitment section of FORWARDER.
WWW.FREIGHT-MEDIA.COM 31 FORWARDER magazine
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If you would like your own subscription to FORWARDER,
please complete the form, take a picture or cut out the
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page and send it to subscriptions@forwardermagazine.
contacts). Just remember to get it back again, because it's intended
com or Freight Media Ltd, 8 Apex Court, Woodlands,
to be a retained resource for you to refer to again and again. Hence
Bristol BS32 4JT, UK. We'll be straight back in touch with a
the monthly topic and regional focus.
subscription cost based on your location in the world.
Company name Freight forwarder Ocean
Courier Air cargo
Shipping line Air courier
INDUSTRY NEWS MOVE IT LIKE... REGIONAL FOCUS FORWARD LAW READ FORWARDER ASK THE EXPERTS
ESSEX, KENT & SUSSEX
SERVICE EXCELLENCE IS A PRIORITY 5 NOVEMBER 2018
FOR TIME-CRITICAL LOGISTICS PROVIDER
riority Freight, strategic partner in time-critical logistics for global
are at the heart of our business. They strive to provide the highest
manufacturers and suppliers, has received the Service Excellence
levels of service quality at all times, exceeding clients' expectations.
award from the seventh annual Automotive Global Awards.
Neal Williams, Group Managing Director, Priority Freight
The awards, held at The Savoy in London, brings together the
This client-first culture implemented by Priority Freight is
industry's top performers and leading innovators for a night of
demonstrated by not only winning the Service Excellence award but
networking and celebration of achievements.
is also showcased in their 99.6% on time delivery rate and 15-minute response time.
Priority Freight fought off tough competition in the Service Excellence award category, judged by industry leaders such as Kia UK, Jaguar Land Rover and Magna Steyr. The Service Excellence award is presented to those who have â€˜gone over and above normal service levels to deliver excellence within its operations' as well as demonstrating â€˜outstanding customer service and a can-do attitude'. The judges presented this prestigious win to Priority Freight for their constant commitment to service quality, as evidenced by the company's very high customer satisfaction levels. We're absolutely delighted to have won the Service Excellence award. At Priority Freight, the client is at the centre of everything we
This recognition is just the latest in a long line of accolades, with
do and this mantra is built into our culture. Our people are our biggest
the company being recognised frequently for its high-quality
asset; their knowledge and dedication to a great customer experience
WANT TO KNOW MORE? Further information can be found at kukla-spedition.com
The UK logistics sector has a new entrant with an established
Knut Sander, managing partner of Robert Kukla GmbH in Germany
European pedigree and marks a bold entrance into the beverage
sees the new UK subsidiary as a perfect fit for its other similar
sector across mainland Europe.
companies in Stockholm, Breda, Bilbao, Genoa and Moscow.
Robert Kukla GmbH - one of Europe’s leading freight forwarders
Steve Wood and the other directors have a direct stake in the new
- launched a UK subsidiary to focus on beverage logistics in April
business and see this as a statement of commitment and belief in
2017 with a new head office in Brentwood and a team of highly
experienced and knowledgeable logistics experts.
of our philosophy and this ensures a very dynamic team. This is our
By having a personal liability the directors are a part
largest new company to date and despite Brexit, we see huge growth This is Robert Kukla’s first UK - based company and also the largest
of its subsidiaries in terms of investment and potential. New managing director, Steve Wood, along with three other senior staff (Lynda Simms
Recent figures from the German Chamber of Commerce (AHK)
(Commercial Director), Martin Jacobs (Operations Director) and Hannah
suggest around 2,500 companies from Germany operate in the UK
Webb (General Manager)) were until recently part of the industry’s
and according to Steve Wood Kukla has shown strong confidence
leading wine and beverage logistics providers and they have brought a
in the new UK operation.
wealth of industry and personal experience to the new company. Despite the concerns about Brexit the beverage logistics’ sector We are certainly not starting from scratch as we have the logistical
in the UK is built on strong knowledge and attention to service
operations, the knowledge and our contacts across Europe to hit
details. We start with a full range of services from simple freight
the ground running. One of our first jobs has been to establish close
forwarding through to highly specialised and bespoke services that
relationships with Kukla’s other local operations so we can offer new
cover the whole range of beverages. The name may be new to the
clients a strong European network of freight services. Being a part
UK but we have been around long enough to know the people and
of Kukla’s network is the platform we need to grow and we see that
the mechanics needed to provide a class-leading logistics operation
happening very quickly. We understand beverage logistics, we know
for any type of beverage.
who the right people are to talk to in the industry and we can provide a unique service with a real hands-on professional approach.
KUKLA UK BECOMES A REALITY
17 JULY 2017
& AN INSTANT PLAYER FORWARDER magazine
ESSEX, KENT & SUSSEX
FOREIGN DRIVERS CANNOT ESCAPE PAYING THE DART CHARGE 21 AUGUST 2017
he news that over a million non-UK drivers have avoided paying the Dart Charge when travelling over the Dartford Crossing comes as little surprise to the Road Haulage Association.
Speaking to BBC Kent, RHA policy director Duncan Buchanan said: This issue was identified from the moment the Freeflow system
was introduced, and it is still a problem. Foreign drivers should pay: it’s as simple as that. It is very concerning that there are still hauliers making the crossing for free. Fines totalling more than £81 million have been passed on to a European debt recovery agency since the Dart Charge began in 2014. Highways England have stated that foreign drivers not paying their charge make up less than 1% of total crossings, but the fact of the matter is that the dodged fines can make up an enormous loss. We need enforcement to ensure that the appropriate Dart Charge is collected from all crossing users and the RHA considers it to be totally unfair that there are still many who are making the crossing free of charge. It is a great concern that we just don’t know just how many crossing users are dodging the charge
perating for almost 30 years, Containerlift is proud to be associated with The Agoonoree Scout Camp as they host
ABOUT AGOONOREE SCOUT CAMP
another Scout camp for those with disabilities. The first
The Agoonoree Scout Camp was founded to enable Scouts
camp was held in the summer of 1947 and the Special Needs Scout
with disabilities to enjoy a summer camp. The camps are held
Groups of Greater London have been holding what is now called,
at a different location each year and have recently camped
Agoonoree camps ever since. The camp is run entirely by volunteers,
near Reading, Leicester, and Tunbridge Wells. The sites used
is always held the last Saturday in July for one week and is available
are usually schools that can offer a large field to camp in,
to special needs Scouts aged 14 -23 years old.
indoor accommodation for those who are unable for medical reasons to sleep under canvas, lots of showers or baths, and
Containerlift is well aware of the impact of the charity and
if possible a sports hall and swimming pool. The camp this
the support it provides to young adults and their families:
year is taking place in Leicestershire. www.agoonoree.org
Our involvement began many years ago when they needed help to move a container full of the equipment needed for their camps. We have been moving their containers to and from their camp sites every year so these camps can continue and many young adults can
experience the fun and excitement that these camps provide.
Containerlift, a Transport and Freight Forwarding company based in Great Dunmow Essex has been operating for almost
With the camps run on traditional Scout lines, activities include
30 years. Our nationwide fleet of sidelifter trailers offer a
hiking, training activities, games, sports, swimming, sailing and
flexible and cost effective alternative method for handling
climbing, as well as a trip to the shops or seaside and most traditional
shipping containers onsite. Whether shipping to and from
to Scouts; camp fire building.
the UK, our friendly and professional team will work hard to find a cost effective shipping solution. We also supply shipping containers for rent, leave or purchase, as well as assist in requirements for both UK domestic storage and for deep sea shipping. www.containerlift.com
WAREHOUSING & STORAGE
B&H WORLDWIDE TO OPERATE AND MANAGE SPECIALIST WAREHOUSE 19 FEBRUARY 2017
IN SINGAPORE FOR VSE AVIATION
&H Worldwide, the-best-in-class, aerospace logistics
We chose B&H because of the value they place on customer
company and winner of the 2018 BIFA Freight Service award
service, technology and our business needs. With B&H providing
for Supply Chain Management has been awarded a two year
solutions to precisely meet our needs, it enables VSE Aviation to
contract to manage the warehousing, operation and storage of spare
focus on customer expectations and business growth.
parts for VSE Aviation at the B&H regional hub in Singapore.
Paul Goffredi, President & Chief Operating Officer, VSE Aviation
Operating from its established facility in the Singapore Free Trade
Our dedicated Singapore facility is a strategic hub for our global
Zone, B&H will provide a 24/7, 365 service to VSE Aviation to ensure
operation and with our broad customer base of leading airlines,
that its customers have timely access to products according to set
spare part stockists, MROs and repair vendors, we are committed
Service Level Agreements.
to ensuring we can meet all their requirements through a single, dedicated facility. Adding a prestigious name such as VSE Aviation
The VSE group of companies specialises in supply chain management
to our client portfolio is a tremendous testament to the hard work
and maintenance, repair and overhaul (MRO) services for business
of our team and our growing reputation for delivering the highest
aviation aircraft engines and related accessories and is now expanding
possible service standards.
its operation into the rapidly growing Asian after-market.
Stuart Allen, CEO, B&H Worldwide Group
With immediate effect B&H will be using its advanced IT solutions provided through its unique OnTrack system to manage the operation and storage of parts for VSE Aviation which will enable it to provide customers with the greatest possible level of transparency.
WANT TO KNOW MORE? Further information can be found at cevalogistics.com
EVA Logistics, one of the worldâ€™s largest supply chain
where previously it had no presence and will enable the company
management companies, has opened a new multiuser
to expand its plan to continue expanding in the near future. Its
warehouse in central Spain.
easy connections to the Spanish motorway network provide simple connections to both Madrid and Barcelona. The operations of an
The new site is located at Alovera, an industrial area, 50 km north
existing customer have already been successfully implemented at
east of Madrid. The facilities comprise 16,300 sqm, in total with 400
the new Alovera site, and the future locating of existing and new
sqm office facilities, and almost 16,000 sqm of warehousing space, and
customers is well under way.
will eventually contain the operations of several customers. Expert teams, experienced in operating multi-user warehouses have already
I am very excited about the opening of this third multiuser
been moved into Alovera to provide customers with the highest
warehouse. We had been waiting for the perfect opportunity to
service standards. It's location next to the A-2 motorway and close
expand our capabilities to offer excellence, synergies and competitive
to the A-1 make it easy for customer goods deliveries and dispatch.
advantages to our customers and the north of Madrid was the key to this because of its strategic geographic position. This new site
CEVA already has a number of other multiuser centers in Spain,
highlights our commitment to the Spanish market and we expect to
including at Subirats, in Catalonia, and in the Ontigola area south
continue the expansion over the coming years.
area of Madrid. Over their years of operation multiuser facilities
Marco Galbusera, Managing Director, CEVA Iberia
have proven the benefits of these kinds of warehouses to CEVA customers through synergies, flexibility, better handling peak seasons and the operational knowledge of the staff employed there. The opening of this new multiuser warehouse is a key part of CEVA's growth strategy across Iberia. It is also the first step of a strategic process of positioning CEVA in the area north of Madrid,
CEVA OPENS A NEW MULTIUSER WAREHOUSE
1 FEBRUARY 2017
WAREHOUSING & STORAGE
GEODIS PILOT PROJECT FOR ROBOTIC PICKING DOUBLES PRODUCTIVITY 6 MARCH 2018
IN ITS INDIANAPOLIS WAREHOUSE GEODIS improves efficiency and accuracy for online womenâ€™s apparel retailer while addressing labor market concerns.
Our mission is to help our clients succeed by overcoming
their logistical constraints and we are committed to innovative solutions for our customers to address industry-wide challenges.
To address the record-low unemployment rate (~3%) and the strain
The labor market is tight, especially during peak seasons, and we
on labor during peak seasons, GEODIS and a major online womenâ€™s
want to enable our team to better execute for our customers.
apparel client partnered to pilot collaborative each-picking using 30
And in this case, the technological support of robots effectively
autonomous mobile robots from Locus Robotics in a 139,000 square
solved the challenge.
foot (13,000 sqm) warehouse in Indianapolis. The location handles
Marie-Christine Lombard, Chief Executive Officer, Geodis
over 30,000 SKUs and uses a manual picking process that is complex and leaves little margin for error.
The success of the pilot started with simplifying GEODIS employee training. Rather than spending hours in the classroom,
The results have been staggering. Now, 80% of the units are picked
team members were instructed on how to pick to the robots
to the robots daily. Employee productivity has doubled and there
on the warehouse floor, completing the training within a matter
was at least 50% reduction in time to train new employees. GEODIS
of minutes. The messaging on the robots is displayed in their
looks to expand the partnership with Locus Robotics in more
preferred languages allowing for faster absorption of training and
warehouses with their retail and ecommerce customers.
a decrease in picking errors. Picking units to the robots also reduced physical demand by eliminating the need to pull pick carts and decreasing overall travel.
WANT TO KNOW MORE? Further information can be found at www.geodis.com
ABOUT GEODIS GEODIS is a Supply Chain Operator ranking among the top companies in the field in Europe and the World. GEODIS, owned by SNCF Logistics, which in turn is a business line of the SNCF Group, is ranked as the number four logistics provider in Europe and number seven at a worldwide level. GEODIS is also listed as a “Leader” in Gartner’s 2016 Magic Quadrant of Worldwide 3PLs. GEODIS’ reach includes a direct presence in 67 countries and a global network spanning over 120 countries. With its five Lines of Business (Supply Chain Optimization, Freight Forwarding, Contract Logistics, Distribution & Express, and Road Transport), GEODIS manages its customers’ Supply Chain by providing end to end solutions enabled by over 39,500 employees, its infrastructure, its processes and systems. In 2016, GEODIS recorded €8 billion in sales.
ABOUT LOCUS ROBOTICS Locus Robotics transforms e-commerce fulfillment operations with innovative autonomous mobile robotics technology that significantly improves worker productivity and operational efficiency, while lowering operating expense. Locus’ award-winning solution was purpose-built with one thing in mind: to improve warehouse productivity. LocusBots work collaboratively with warehouse workers to drive greater throughput, reduced costs and unparalleled flexibility We are very proud to welcome GEODIS as a customer. Our robots enhance more than worker productivity; they improve
in moving inventory and orders through a fulfillment center, even during peak periods.
worker job satisfaction by removing some of the more physically demanding aspects of the picking process. We look forward to continuing to help the GEODIS team drive operating efficiencies. Rick Faulk, CEO, Locus Robotics FORWARDER magazine
WAREHOUSING & STORAGE
6 MARCH 2018
WAREHOUSE OPERATORS URGED TO
MAKE THE MOST OF THEIR OUTDOOR SPACE W ith no let-up in the scarcity of good quality
But, while a great deal of thought and planning often goes into the
warehousing space in sight, occupiers are turning to
internal design and layout of a store as companies strive to optimise
equipment that allows them to make the maximum
their pallet capacity, the efficient use of outside space is frequently
use of their existing property assets, according to Paul Murray, JCB’s
overlooked by logistics planners.
Teletruk general manager.
Now though, this is changing as more and more own-account
It has been well documented that warehousing facilities are in short
warehouse operators and third party logistics and fulfilment
supply and the acute lack of quality stock allied to the seemingly
specialists switch on to the importance of optimising every square
insatiable appetite of online consumers, is only likely to push demand
metre of a site’s external capacity.
for new units and rental prices for existing sites ever higher. With its unique telescopic reach, JCB’s Teletruk has been designed It is hardly surprising then, that in a recent survey commissioned by
to enable users to leverage their outside storage space. The Teletruk
property consultants, Savills, two-thirds of warehouse or distribution
has the ability to access curtainsided trailers from only one side.
centre occupiers questioned said they needed more space.
This functionality means the amount of floorspace required to load and unload pallets to and from incoming or outgoing vehicles can be
However, with the amount of speculative building falling – thanks,
slashed by 30% – which, typically, will free up some 32 square metres
in part, to planning policies that restrict the construction of new
of yard space per vehicle.
storage facilities – the supply of new-build warehouse space has remained static in most regions.
Using Teletruk technology to pick or pack pallets from one side only means that a curtainsider requires just six metres of space within
With no let-up in the scarcity of good quality warehousing space in
which to be loaded or unloaded. So, trailers can be parked tight to
sight, occupiers are turning to technology that allows them to make
a wall or other form of perimeter boundary –leaving valuable space
maximum use of their existing property assets.
free in the central yard area for additional storage, extra delivery vehicles or, indeed, tasks such as cross-docking.
WANT TO KNOW MORE? Further information can be found at www.amapr.com
For example, a leading contractor within the construction and
In addition, while the location of the mast on a conventional lift truck
building services industry, had such cramped yard space that, prior to
can compromise forward visibility, the fact that the JCB Teletruk’s
switching to Teletruk technology, it had been necessary to remove
telescopic boom is mounted to the side, means the operator has the
all the cars from the company’s staff car park each time a trailer load
clearest possible view of the operating environment.
of goods arrived at or left the site! When it comes to throughput, with single side trailer processing Quite simply, with an average trailer measuring some 3 metres wide,
– because only one curtain needs to be opened and less truck
unloading or loading with two standard 2.5 tonne counterbalanced
movements are required - a trailer can be ‘turned around’ in
forklift trucks required all of the available yard space to enable the
under 30 minutes.
lift trucks to manoeuvre safely around the vehicle to load or retrieve or pallets.
So, if you’ve done all you can to maximise efficiency inside your warehouse, maybe now is the time to consider the gains that
However, the introduction of a single Teletruk has allowed the
can be made by optimising the layout and performance of your
company to reconfigure its goods in and out processes in a far more
space efficient way. Trailers now park up to be processed against a side wall in an area of the yard that would previously have been too narrow for two counterbalanced machines to operate in. On average, the Teletruk loads or unloads each delivery in around 30 minutes, meaning the massive disruption that impacted upon the company’s working day dictated by the need for staff to move their cars each time a trailer arrived at or left the site, has been eliminated. And at all sites, loading and unloading a trailer from just one side delivers significant safety and throughput efficiency benefits. Teletruks make the working environment safer, for example, because less vehicle movements are required to carry out trailer processing tasks and, as outdoor goods yards can be reconfigured to allow trailers to park against a boundary wall, ‘blind’ forklift travel – where a lift truck operator emerges from the side of a parked trailer into what is often a busy area – is eliminated. FORWARDER magazine
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The FORWARDER Directory is a catalogue of freight forwarding companies, shipping lines, airlines, etc. that specialise in shipping to or from major countries throughout the world. You can place any size advert from a free single-line entry to a double-page spread to promote your strongest services. Our team can advise you on how best to use the space. If you wish to advertise, please contact Dom...
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MOVE IT LIKE...YOU
I was delighted to appear in the FORWARDER magazine ‘Move it Like’ showcase earlier this
year. The opportunity to speak candidly about the success of our company, my influence on that, and
the ingredients that contribute to our continued success was appreciated. NNR is a global ‘premium brand’ that, although established for over a 100 years in Asia, is not particularly well known in the UK. The feature in Forwarder Magazine offered the stage for us to future promote our business. The moniker ‘secret assassin’ and ‘largest company you’ve never heard of’ no longer suits the brand and size of our global group, therefore features like ‘Move it Like’ in a classy glossy such as FORWARDER are the perfect vehicle to help change that perception. Now I’ve recovered from the marginal discomfort
of a little more attention than normal (!), I can reflect that it provided a strong and personal message that many of our key partners and customers read and responded favourably too. Lee Griffiths, NNR
FEATURE ON THE COVER OF FORWARDER
WHETHER IT'S A 'MOVE IT LIKE', A NEW SERVICE, A FEATURED ROUTE, A TECH PRODUCT...
FORWARDER magazine ISSUE34 46 LEVEL THE PLAYING
FIELD. CALL US ON +44(0)1454 628 775
DONâ€™T TAKE OUR WORD FOR IT... In 2017 I was proud to be included in the popular FORWARDER feature 'Move It Like'. As a leading publication within the logistics
industry, FORWARDER's unique feature presented an ideal opportunity to discuss my journey as a global air freight expert and
highlight how Ligentia continues to meet our customers' requirements through customised solutions. I found the process rewarding and my relationship with FORWARDER has continued to develop as my career has progressed to a global role. I would highly recommend
being part of a future 'Move it Like' feature to anyone seeking successful exposure within the logistics industry. Lee Alderman-Davis, Ligentia
FORWARDER magazine ISSUE34 47 ...OR EMAIL RICHARD@FREIGHT-MEDIA.COM
WAREHOUSING & STORAGE
he multi-user warehouse model is nothing new. 3PL
A study which was distributed by FLEXE in the US reported that
has been part of the supply chain for as long as it has
approximately 30% of warehouse space is being underutilised at
existed, although there has inevitably been development
any time. This, despite reports which show that 2.1 percentage
over the years.
points of the 3.5% third-quarter U.S. GDP growth was made up of inventory expansion, and that warehouse vacancy is at
Despite a wobbly year in terms of longstanding retailers going
an all-time low – warehouse space is in high demand, but not
into administration, those companies who have mastered
necessarily being utilised efficiently.
e-commerce have never seen better times. But, the phenomenon of ‘The Amazon Effect’ – consumers wanting and expecting
This flexible warehousing option could also attract small
next-day or same-day delivery – means that logistics carriers
e-commerce retailers who don’t have their own storage
are looking for more flexible warehousing solutions which can
facility, as well as companies that want extra-fast delivery for
address demand for speedy shipping. As a result, shippers are
a special offer or expect high demand for promotional and
looking for warehousing that is closer to the buyer and can offer
a dynamic solution for inventory storage and distribution, but isn’t necessarily tying them into lengthy, expensive contracts.
One problem with this – particularly in the short term – is interoperability. Interoperability is essentially the way in which
Companies which can offer flexible warehouse storage include
different digital systems ‘communicate’ with each other and
FLEXE and Stowga, the likes of which have been around for a few
share data – if you’ve ever tried to transfer files from an iPhone
years offering optimisation of the supply chain. Both operate a
to a Samsung Galaxy, you may understand how difficult this
little like Airbnb, with users of the service able to rent as much or
can be. But there are business reasons for this. With early
as little warehouse space on a flexible contract. The benefits of
integration of digital systems into our pipelines, a number of
this fluid model are reaped particularly well by those companies
companies are battling to be the ‘go-to’ brand in the market –
with seasonal space requirements: think about the peak time
the Apple of the on-demand warehouse, if you like. But there’s
for a company selling barbeques, versus one selling Christmas
no guarantee that all of these different pieces of software and
decorations. Traditional leasing does not always work for these
digital technology will work in tandem, meaning that the system
companies, and so working on-demand provides a ‘warehousing
could remain disjointed. On the flip side, this risk of creating
AirBnB’ which complements business peaks and troughs.
disjointed processes rather than streamlined ones should
ON DEMAND ...IN DEMAND
mean that companies which are designing new systems ensure that they have a complete, end-to-end software solution, making life easier for both shippers and warehouse operators.
Whilst the industry is undergoing a digital transformation, this is one more product that is not only taking over from current
processes but is enabling completely new business avenues.
Ultimately, the winners in this game are going to be those who prove that it truly can be a seamless option in the fast-paced
market of logistics and transportation. The ultimate goal, no matter the warehousing and storage model, must be moreefficient, faster order fulfilment. Sarah O'Connell, Senior Editor, FORWARDER magazine
WAREHOUSING & STORAGE
arehouses, storage spaces and shipping containers
But it’s not only restaurants that seem to be sprucing up shipping
have what’s called the ‘the Ronseal factor’; they do
containers. There’s now an appeal in making these metal spaces
exactly what it says on the tin. Their main purpose
into homes. They make for a cheap and eco-friendly lifestyle, and
is the storage of goods – but is there more to the life-cycle of these
are becoming not only a trendy living alternative, but a project for
simple, sturdy units? It’s 2018, and warehouses and even shipping
those with a creative streak. With the right planning and materials,
containers have proven to be much more than just a void to be filled.
you could create a multi-room container house.
In fact, they are incredibly versatile, which architects and businesses are recognising. As the world is crying out for a cleaner carbon
Taking inspiration from this eco-friendly habitat, Hannah and Tyler
footprint, perhaps creating contemporary spaces from these reused
Bright decided to build their home using shipping containers. Blogging
and recycled materials are just what we should be considering.
about the entire experience, Hannah and Tyler tell the story of how they built their 2,500-square-foot house out of five shipping
containers in Oklahoma, claimed to be the first container home
Warehouses are vast, which can often mean that a renovation would
constructed in Tulsa County. Making the containers a feature of their
require a lot of work, racking up an extortionate bill. However, there
home rather than its entire base, this gave more opportunities for
seems to be an attraction in warehouses for clubs and venue spaces.
a bigger living space and design authenticity. FORWARDER spoke
Minus the odd touch-up, the space is already pretty much perfect for the use of night clubs, venue hires and events. The Warehouse
to Hannah about their inspiration and experience incorporating containers in their architecture, changing their way of living.
Project is a series of converted nightclubs and music venues. Introduced in 2006, these old warehouses host concerts and music
We were inspired to include shipping containers in the architecture
events. Similarly, Bristol’s biggest music and nightclub venues, Motion
of our home for a couple of reasons: we wanted to build an eco-
and the Marble Factory, are both refurbished Victorian warehouses.
friendly home ourselves, and for a lot less than a typical home you could purchase around our area. I believe we accomplished both.
Building with shipping containers proved to be a little more difficult
Shipping containers are one of the most creative pieces of
than we had assumed, the basic structure goes together fairly
architecture to play with at the moment. From restaurants to
quickly, however making it aesthetically pleasing takes longer with
living spaces, these containers are a cheap way to convert industrial
a container house.
metal into something a little more than a hollow box. Take for example, Bristol’s shipping container complex, Wapping Wharf. The
It has been reported that the container shipping industry is costing
double-storied cargo containers are proudly situated on the city’s
around $20 billion per year, and one-third of ocean containers are
harbourside, where converted restaurants and bars from traditional
empty at any given time. Container traffic is building up in ports,
fish and chips to Thai and tapas are buzzing with visitors and tourists.
and there just isn’t the room to keep them idle. In Hannah and Tyler’s case, building a home with recycled materials was not only going to provide an exciting project, but fulfil their desire to live an eco-friendly lifestyle.
Hannah and Tyler's home Images: Ashley Daly, Retrodentulsa.com
We believe our home is more eco-friendly due to our decision
Although difficult at times, I would recommend others to build
to use shipping containers. We were able to build our home
using shipping containers, but lots of research needs to be done
with very minimal wood, we were able to recycle our metal
first if they plan on building on their own.
scraps, and we re-used existing containers instead of using virgin
Hannah Bright, Bright Container House
materials to build our home. We purchased our containers through a local dealer. While purchasing, the owner was able to
Want to know more? www.brightcontainerhouse.com
pick out used containers that he thought would work great for our project. He chose ones that had minimal dents and patches and had a relatively nice floor.
Rachel Jefferies, Editor, FORWARDER magazine
Building a home, restaurant or nightclub venue isnâ€™t just about
Sharing their experience on Bright Container House, the
the practicalities, itâ€™s about appreciating the diversity of storage
Bright couple have received interest about their house from
capacities. What was once intended to be filled with goods can be
readers, press and have gained almost 2,000 blog followers.
converted into a new-found space, all whilst making memories.
FROM STORAGE TO SHOWROOM FORWARDER magazine
ASK THE EXPERTS
WAREHOUSING & STORAGE
ook at the smart warehouses of Amazon, Ocado or
Anybody working in the sector knows that problems can, and do,
Alibaba, and they are clearly a far cry from the average
occur. The key is to identify them quickly and prevent them from
SME, where inventory is still managed on a spreadsheet
escalating. When time is of the essence, and questions are being
and you are more likely to see a human worker than a robot.
asked, the last thing staff members should be doing is trawling
Whilst digitalisation has become the norm amongst the bigger
through folders and filing cabinets looking for crucial documents.
players in warehousing and logistics, its full impact has yet to be felt in smaller firms.
Practices like these are also unlikely to go down well with customers who have already invested in systems that provide full traceability.
The perceived cost associated with new tech is one barrier to
If health and safety is at risk, suppliers need to take appropriate
adoption, as is the time and expertise required to implement and
action urgently, normally by informing all customers and recalling
operate it. I am sure there are also plenty of MDs and warehouse
managers who are (understandably) questioning whether radically overhauling operations is really worth it when the current processes
The commercial damage of such recalls is one of the reasons
they have in place seem to work perfectly well.
why bigger companies are increasingly choosing suppliers whose traceability processes match their own. In a complex global supply
It is important to remember, of course, that the robotics seen
chain, where businesses are co-dependent, all product information
in large facilities are just one small part of the digital revolution
must be readily available at all times.
sweeping the industry today. Warehouse management systems (WMS) meet this demand for For SMEs in particular, this revolution is not about transforming
transparency and accuracy because personnel can record stock
their traditional warehouses into something that looks like it
information (such as batch and serial numbers) and track pallets
belongs in a sci-fi film. Some of the biggest game-changers are the
in real time until they leave the site, with details of who approved
systems replacing everyday manual processes â€“ which, in turn,
them and when.
drive efficiency and productivity and, crucially, provide full stock traceability at every stage in the supply chain.
Even if a firm experiences relatively few issues, and certainly no major ones, having systems in place to demonstrate traceability is
We are all acutely aware of the cost (and reputational) implications if
one of the most effective ways of building customer confidence.
a damaged or contaminated batch arrives with a customer. Whether theirs is a single- or multi-site operation, managers must be able
As well as helping to retain current clients, investment in the
to prove that goods out are of the quality expected and compliant
right tech can also help secure future contracts. It means the
with industry standards and legislation. Should an issue arise further
smallest businesses can impress a big customer, and outshine
along the supply chain they need a clear audit trail to show that their
their competitors, with their professional approach to quality
business is not liable for it.
and compliance. Simply being able to respond to questions in a
timely manner, thanks to full visibility across the warehouse, is a sign that a company is reliable and willing to uphold the highest standards. Unlike the expensive, bespoke software that firms might once have used (or avoided) in previous years, the latest systems are developed for anyone to use, continually updated to ensure high functionality and security and can be implemented quickly. Many can also be integrated with customersâ€™ existing systems, helping to speed up tasks and improve partnership working. The emergence of major distribution centres shows the extent to which tech is shaping the industry, and smaller firms must adapt accordingly. Digitalisation is a journey that any successful warehouse operator will go through, although investment naturally depends on the nature and scope of their work. What is certain, though, is that nobody can afford to ignore the changes happening at the top, particularly where traceability is concerned.
Lucy Pamment, Head of Product (Supply Chain Solutions), Access Group For more information visit www.theaccessgroup.com/warehouse-management.
DIGITALISATION FOR SMES
ASK THE EXPERTS
WAREHOUSING & STORAGE
ith the UK and the EU yet to reach an agreement on
Of most concern to FTA, the only business group representing all
trading relationship post-Brexit, the possibility of a
of logistics, is the potential shortage of warehouse and storage
No Deal withdrawal is becoming a real possibility.
workers. The logistics sector is reliant on access to non-UK
To prepare for this eventuality, the government released a series
workers; there are currently 113,000 warehouse staff employed
of No Deal contingency planning papers and reports earlier this
in the UK from the European Economic Area (EEA) alone and
year, setting out potential guidance for business post-Brexit if
demand for these workers grows during peak times such as
agreement cannot be reached with the EU, including matters
Christmas. The government’s Migration Advisory Committee
relating to warehouse and storage. James Hookham, Deputy Chief
(MAC) report failed to recognise the value of these workers to
Executive, Freight Transport Association (FTA) shares an overview
the nation’s economy and the vital role they play in ensuring that
of key considerations.
Britain can keep trading after Brexit. Under the government’s assessment of employability, these professions are deemed to be ‘low skilled’ and so workers are unlikely to be given access to UK work post-Brexit in the event of No Deal withdrawal. FTA continues to campaign for a change of policy to ensure workers of all abilities – not just those deemed to be highly skilled – are considered for visas so the UK does not come grinding to a halt. But staff shortages are just the beginning. Following advice provided by the government, many organisations and businesses, including the NHS, have begun stockpiling items in expectation of delivery delays after a No Deal Brexit. If the UK leaves the EU without a deal, the UK may only have access to a maximum of 1,224 permits per year to allow British lorries to travel to and from the Continent. Furthermore, these vehicles would be subject to a plethora of new regulations and checks when crossing the border; lorries are currently waved onto and off cross-Channel transport but experts estimate that a two-minute delay at Dover Port could lead to 17-
mile traffic jams. When you consider more than 10,000 freight vehicles pass through Dover on peak days, it’s easy to see how once-reliable services will struggle to deliver goods in a timely fashion. With so many companies choosing to stockpile items, demand for warehouse and storage space will soar. But, as reported by BBC,
this space is already under-supplied in the UK, with vacancy rates
is vital to keep
as low as 3% in some areas of London and the South East; vacancy
Britain trading, directly
rates of under 10% is a catalyst for rising rents, according to an
having an impact on more than
industry rule of thumb.
seven million people employed in the making, selling and moving of
While this article provides an overview of how a No Deal exit
goods. With Brexit, new technology and
may impact the warehouse and storing sector, there are many
other disruptive forces driving change in the
other elements to consider. With the increased likelihood of No
way goods move across borders and through the
Deal, FTA urges the European Commission and UK Government
supply chain, logistics has never been more important to
prioritise the needs of trade and the supply chain in its Brexit
UK plc. A champion and challenger, FTA speaks to Government
preparation – the industry needs clear direction beyond the No
with one voice on behalf of the whole sector, with members from
Deal notices to keep Britain trading.
the road, rail, sea and air industries, as well as the buyers of freight
services such as retailers and manufacturers. James Hookham, Deputy Chief Executive, FTA
NO-DEAL BREXIT COULD IMPACT WAREHOUSING & STORAGE FORWARDER magazine
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WAREHOUSING & STORAGE
END-TO-END SOLUTION IS THE WAY FORWARD
NR’s recent partnership with Centrica Business Solutions
they believe makes them a respected and reliable company. From
has enhanced their end-to-end solution, for which NNR
sourcing at origin, to delivering to the customer, NNR provides a
have landed themselves with a Supply Chain Partnership
service that is secure and dedicated to its consumers, meaning high
2018 award nomination. An end-to-end service requires the right skills, resources and planning. NNR enlighten FORWARDER on why
an end-to-end service is the way forward for a developing business.
levels of satisfaction, and subsequently, loyalty. As you can imagine, running a process from start to finish enables your company to have full control over the logistics of your business.
A seamless experience matters to a customer. It matters to everyone.
Orders may not always go to plan, so whether there’s a change in the
Being served by the same waiter at a restaurant is a much more
order process or a potential problem in processing, one company has
personal experience than if you have multiple servers in one sitting.
sole responsibility – and therefore control – of the situation. This is a
It’s the same case for logistics, and if it’s something your business is
great thing, allowing full transparency during communication with the
lacking, it could be costing you valuable customers and revenue.
customer – a key trust-building factor. Furthermore, being aware of the minor details when contacting your customer reflects professionally
So, what exactly are the benefits of offering an end-to-end service?
on your company. Customers appreciate communication, so regular updates will prove your service well. Highlighting the importance
An end-to-end solution is typically a service that is handled from the
of customer courtesy, NNR claim that one of the most invaluable
beginning to end by one organisation or business. So, if a load has
attributes to their company is customer focus and culture.
to go from A to B to C, the customer doesn’t have to worry about what happens between A and C – that’s the company’s concern. This
The organic growth of NNR has led to their partnership with Britain’s
means any changes, issues or costs throughout the entirety of the
leading gas supplier to domestic customers, Centrica Business
load are controlled specially by the end-to-end business, providing
Solutions. Both companies work together to provide a complete end-
full control over the transition of the stock. Worldwide logistics
to-end service. The flow of product is managed from manufacturing
company, NNR, pride themselves on this end-to-end strategy, which
sites primarily in China, Hong Kong and Israel. Centrica were afforded
dedicated, secured space within the warehouse in a purpose-built
‘Best New Member Award’ in 2015. Investing in their security,
access-controlled cage. NNR ensures that from start to finish, the
technology and staff, the end-to-end service seems to be the proof
stock is secure and fully traceable through their pick-and-pack process.
in the pudding.
This method requires a fully traceable serial number scanning system
relationships are key; with hauliers, packaging suppliers, staff agencies
for a secure in-house service. Managing a controlled end-to-end
and other 3PLs, all playing a vital supporting role. We value these
process with CCTV coverage to protect the high value sensor and
relationships as much as the customer partnership itself as we each
bridge products means little opportunity for stock irregularities.
need to work efficiently in order to maintain world class operation.
Offering a stable and high-quality service, NNR have been shortlisted
Your business may be end-to-end, and your order may reach completion,
for awards by Lloyds (Global Freight Awards), Freight Transport
but if you’re willing to put in that extra mile, your success will be endless.
Association, and UKWA this year alone, and previously won UKWA’s
Rachel Jefferies, Editor, FORWARDER magazine
At NNR, we recognise that healthy supplier
ASK THE EXPERTS
WAREHOUSING & STORAGE
ith the end of the year fast approaching, businesses
levels of efficiency. Crown Couriers has been an early leader
large and small become immersed in one of several
in this market, establishing a strong reputation for developing
seasonal peaks, facing the challenge to ensure they
bespoke same-day delivery solutions using optimised route
can keep up with a significant increase in consumer demand.
planning software and live GPS tracking. The team respond to even the most unique and challenging customer requirements with
As high-street retailers battle the growing online marketplace,
a ‘can do’ attitude, along with honest, proactive communications.
it is more important than ever for businesses to have a reliable logistics operation running behind the scenes. Not only in a bid
Strengthening their ability to offer the complete logistical
to keep stores stocked ready for the daily rush of consumers,
solution and, complementary to its delivery service, Crown has
but additionally important this year given the rise in retailers
opened the doors to a modern and highly secure warehouse
using ‘omni-services’ like click and collect, in the battle against
facility located adjacent to its control centre in Staffordshire.
the growth of online specialists including Asos & Amazon. The click & collect market is forecast to increase 55.6% over the
Crown Couriers’ warehouse forms a core part of their offering to
next five years*, aiming to make the transition between shopping
provide the complete logistical solution. The 11,500ft2 warehouse
online and in stores as easy as possible for consumers.
is situated in Tamworth, approximately 15 miles north east of Birmingham. It’s a prime location for distribution across the UK,
A key consideration for retailers during peak season, is finding
within easy reach from Junction 10 of the M42 and both the M6
the right logistics provider who can handle short notice loads,
and M1 motorways, enabling Crown to operate both collection
and this falls to those companies operating with the highest
and delivery services to and from locations across the country.
pick and pack and a cross dock facility, as well as innovative systems such as online stock control: a complete solution meaning that Crown’s clients receive quick and efficient turnaround, and can keep up with any surge in consumer demand. The success of Crown Couriers’ offering shows that with careful strategic planning and exceptional operations, same day courier solutions are an efficient and proactive operation. To discuss Crown’s bespoke sameday delivery solutions or enquire about the warehouse facility, speak to an experienced account manager by emailing info@ crowncouriers.co.uk or visit crowncouriers.co.uk.
STRATEGIC WAREHOUSING THE ANSWER TO SEASONAL PEAKS
The RH&D warehouse also offers palletisation and shrink wrap,
CENTRAL & EASTERN EUROPE
n recent weeks, the European Bank for Reconstruction
The country has struggled in the past due to macroeconomic
and Development has confirmed that economic growth
difficulties, but stability in the area is now being revived. 22,000
in central Europe ‘will remain above potential in 2018 and
people are employed in logistics related jobs across 2,600
2019’. Central and Eastern Europe (CEE) are increasingly being
companies in Slovenia, making up an estimated 70% of the
targeted by the largest international players from across the
employed population. The government is especially keen on
logistics supply chain. CEE saw investment within the logistics
capitalising on a workforce with extensive logistics experience,
sector exceeding €13.1 billion in 2017, and the industry’s big
as well as the ready offering of industrial space in close proximity
players are moving into the region – for example, Amazon have
to highways in the area.
opened a number of logistics distribution centres across CEE. The geographical location of Slovenia places it at the intersection One of the lesser-reported success stories in the region is
of the 5th and 10th Pan-European corridors, making it one
Slovenia. When broken down, it’s not surprising. Slovenia has
of the major logistics paths between the Adriatic Sea and the
a number of advantages as a country when considering its
Balkans. The Slovenian port of Koper on the Adriatic Sea is a
geography, along with geopolitical position and strategy, and the
major cargo port, with a throughput of over 23 million tonnes of
region’s trade relations history. It’s widely becoming a location of
cargo in 2017. Jože Pučnik Airport, located in the centre of the
choice for storage, distribution and transportation of goods to
country, houses a number of airway and land cargo logistics and
the EU’s 500 million strong consumer market, and to the rising
transport companies. The airport has expanded the capacity of
demand in Eastern Europe.
its terminals for both passengers and cargo, with further plans to develop a new intermodal centre by adding a railroad connection. This makes for some incredible distribution capacities. Despite the region as a whole being a well-kept secret, two of the world’s larger logistics companies - UPS and DHL - have established hubs at the airport.
A large contributor to the region’s increased popularity is the country’s attitude to innovation. Slovenia is home to the world’s first ‘Bitcoin City’, and has an agency called SPIRIT Slovenia which supports and realises the country’s innovation goals. Along with promoting entrepreneurship, there is evidence elsewhere of technology adoption within the logistics sector: for example, the International Federation of Robotics have said there has been a particular rise in the number of robots adopted in Slovenia when compared to the global average. Global robotics turnover was $48 billion (USD) in 2017, with an average of 144 robots per 10,000 workers in Slovenia – but compare this with the European average of 106 robots, and the US’ of just 91 per 10,000 workers, and the jump is vast. Slovenia is a traditionally export-driven economy, with a culture rich in respect for protocol, hierarchy, formality, and is one of the highest-ranking countries for gender pay equality. Sarah O'Connell, Senior Editor, FORWARDER magazine
FACT FILE •• It is projected that the revenue of freight transport by road in Slovenia will amount to approximately 2,967 million U.S. dollars by 2022. •• Slovenia has shown significant increases in inland freight transport relative to GDP, with their indices 6% higher in 2016 than 10 years earlier (second only to Denmark). •• The share of international road freight transport in total road freight is particularly high in Slovenia, at 88.6%.
CENTRAL & EASTERN EUROPE
omania is possibly best known for its castles, medieval
It’s a much-needed boost to an economy which has been struggling.
towns and traditions. Perhaps, when you think of
Romania is one of three EU member states of which more than a third
Romania, you think of Transylvania and its history steeped
of the population is at risk of poverty, alongside Greece and Bulgaria.
in mystery and fantasy. Maybe you think of the country’s rich,
Amidst these unfavourable statistics, any growth is significant.
warming cuisine full of salty meats, broths, creamy cheeses and abundant starches. Or their traditional ceremonial sheepskin vests
But there’s room for improvement. In particular, the
in rich jewel colours, elaborately and painstakingly embroidered
Romanian railway market is the third largest in Eastern Europe
with stories of the regions the wearer comes from.
– this, despite rail freight’s drop in market share over the last 25–30 years. This decline is reflected in the dramatic drop in
It would be forgivable if you didn’t immediately think of freight.
market share, which currently accounts for only 21.9% of total land freight transport and 17.81% of total freight transport.
But Romania has the potential to become an important player in the freight transportation sector in Eastern Europe. The
TI says countries in Eastern Europe need to address poor
country is currently hanging in the balance, between the strength
infrastructure, political corruption, lack of competitiveness, staff
of recent business growth and the weakness of its dilapidated,
shortages and – in Romania’s case – low productivity.
struggling infrastructure. On Romania specifically, the report claims,
Shortage of staff
The combined revenue of Romanian freight and logistics companies
is a significant issue for the logistics sector, with increasing
increased by 8% in 2017, to RON 53.8 billion (EUR 11.78 billion),
emigration exacerbating the situation in the labour market.
with a total combined profit of RON 2.9 billion (EUR 635 million)
Alongside further investment in roads, which remains of
– an increase of 14.2% compared to 2016. So, market trends are
the highest importance for the logistics industry, the port
certainly heading in the right direction. But poor infrastructure in
of Constanta and the country’s railway network are also of
the country remains damaging to business in this sector.
In response, the European Union have allocated €9.5bn for
Despite these concerns, Transport Intelligence also stated they
large infrastructure projects, including Rail, Maritime and Port
expect strong annual growth rates across Romania’s logistics
developments in the former Soviet country, which has recently
industry, with the value of its road freight sector anticipated to
seen the largest economic growth in the EU. Market analytics
grow by almost €1bn by 2020: a welcome boost for a country
group Transport Intelligence (TI) recently produced the ‘Leading
that could be caught up in turbulent economic conditions
European Transport and Logistics Markets report’ (2018),
expected to face wider Europe over the next five years.
which has shown particularly strong contract logistics activity in Romania. Sea freight operations also fared well, with Romania up 9.4% growing almost twice as fast as the west’s strongest market, Belgium (up 5.7%).
Sarah O'Connell, Senior Editor, FORWARDER magazine
omania is located in south east Europe at the strategic crossroads of the European Union (EU), the Commonwealth of Independent States (CIS) and the Middle East. It is the
seventh-largest member of the EU by population. Strengths of the Romanian market •• Young, skilled and educated workforce •• Well-established support in Romania from foreign lawyers, accountants and consultants •• Implementation of Single Euro Payments Area (SEPA) standards for euro payments •• Plentiful natural resources •• Western business practices
Challenges to doing business in Romania
Benefits of doing business in Romania
•• Delayed payments for public sector contracts
•• Domestic market of nearly 20 million consumers
•• Increasing bureaucracy
•• English is widely spoken
•• Lack of transparency
•• Gateway to markets of the CIS and Balkans
•• Inconsistency within the justice system
•• Low-cost flights between Romania and the UK
•• Reduced public spending leading to less public procurement
EXPORT TO ROMANIA
ISSUES & REGULATIONS 64
UK & ROMANIA TRADE
TAX AND CUSTOMS
The UK exported EUR 1.25 billion in goods to Romania in
Value Added Tax (VAT)
2013 making up 3% of Romanian imports. Bilateral trade was
The VAT rate is 24%. A lower rate of 9% VAT is applied to:
worth EUR 3 billion in 2014.
UK’s top exports to Romania: •• Machinery and electrical parts •• Textiles and clothing •• Chemical products •• Vehicles, aircraft and transport equipment •• Base metals •• Plastics The UK is Romania’s 11th largest inward investor with EUR
•• Books •• Newspapers •• Museum fees •• Hotels •• Camping services •• Bread and pastry products There are also taxes on land, means of transport, the use of public places, advertising and promotion, and construction certificates.
6.5 billion invested. Customs The internal market of the EU is a single market which allows
The legal framework in Romania is inadequate in a number of areas and often one piece of legislation conflicts with another.
the free movement of goods and services. Therefore, no import duties apply. Documentation Romania applies EU customs procedures and principles.
Standards and technical regulations Products and packaging should meet EU standards.
Only companies registered in Romania are authorised to clear consignments through customs. Representative offices
The Romanian Accreditation Association (RENAR) is
are not authorised customs agents.
responsible for most standards in Romania. The Customs National Authority provides more information Labelling for all consumer products must:
on customs procedures.
•• Be in Romanian •• Clearly show the country of origin •• Include the manufacturer’s and the importer’s names •• Have an expiry date and a description of the goods
Different industries might have specific requirements regarding
Contains public sector information licensed under the
packaging. Contact the DIT team in Romania for advice.
Open Government Licence v1.0.
echnology is in our lives because it makes our jobs easier,
consumption grows, warehouses have to stay on top of demand.
more efficient, and it is usually at the touch of a glass screen
We’re living in a world of supply and demand… demand and supply?
or button. So, for those reasons, technology can stay. Gone
Like the chicken and the egg, which is it first? Nobody really knows.
are the days where warehousing required an abundance of human workers, paperwork, a ladder and an excel spreadsheet. Oh, and
It’s fair to say warehousing has picked up the pace, and we mostly
maybe health insurance too! But even computers, scanners and
have technology to thank for keeping us up to speed. Technology
label printers are outdated in this day and age. The invention of AI
within the warehouse has brought logistics a long way. Let’s take
(Artificial Intelligence) is seeping into the technology we use on a
a trip down memory lane (or should I say aisle), to show you
day-to-day basis. It’s in the televisions we buy, smartphones we use,
exactly how these technological advances have transformed
and even installed in the vehicles we drive. As retail and consumer
Bringing it back to basics, the resources within warehousing started off minimal. After World War I, the invention of hand trucks made it easier for warehouse workers to to move and manage inventory. Workers were required to hand-pick stock and record the activity on paper documents, however this could lead to health dangers and made it hard to track and count stock.
World War II developed warehousing management further. Forklifts and pallets enabled quicker and easier inventory movement. Hardcopy documents were piling up, demanding a warehouse of their own. As warehouses introduced computers into the management process,
THE EVOLUTION OF
this was the beginning of a much simpler form of data handling.
WAREHOUSING MANAGEMENT TECHNOLOGIES 66
outlets increased by 4.2% from 2004 to 2005, where the IGD
system that improved data-handling, productivity and document
(Institute of Grocery Distribution) reached £120 bn*. As stock
storage within warehouses**. Hands-free technology such as voice
demand increased, technology became a warehouse’s right-hand
control started to creep in, used to command actions such as picking,
man. Already warm to a computer-led system, warehouses
putting, receiving, replacing and warehouse shipping functions.
The 21st century saw an increase in retail demands. UK grocery
The Amazon Elastic Computer Cloud was born. A cloud storage
started to depend on this method to manage inventories. Scanners and label printers were introduced, and warehouses
became paperless. Physical storage for admin was no longer required, making data easy to handle, search and store.
The big question is, what should we expect from the future? Human-like robots? That’s not a bad guess. With the way technology is
evolving and demand is increasing, warehousing
Warehousing management technologies didn’t stop there.
systems may benefit from machine-to-machine
Automated machine to machine (M2M) technology is an up and
communication, robots and self-driven vehicles.
coming method for warehouses, designed for speed and efficiency,
Whilst the worry of job losses is a different
replacing manual labour. Pick-by-Light uses light to specifically
kettle of fish, technology is intended to provide
appoint correct stock, and Put-to-Light systems allocates
a slicker and more efficient process.
products within orders, efficient for picking from bulk stock. These technologies are ideal for retail warehouses that deal with everyday items, such as clothing, sports goods and groceries.
Overall, technological advancements have increased speed, efficiency and control, simultaneously reducing costs. These are all vital factors for retailers, warehouses and logistic chains, and technology seems to be playing a significant part in the process of the upkeep of the supply and demand… or demand and supply. I’ll leave that for you to decide. Rachel Jefferies, Editor, FORWARDER magazine
*Statistic taken from Economic Note on UK Grocery Retailing, (2006), Defra **More information on this is available in the Technology section of issue 32 of FORWARDER
WELCOME TO FREIGHTABASE
reightabase is an online digital platform for sourcing specialist
At Freightabase we understand that consumersâ€™ needs are changing,
carriers to or from any part of the globe. You can source
and with constant time constraints freight buyers need to make
all carrier types, ranging from airlines, shipping lines, freight
educated decisions quickly. The idea of a shipping manager being able
forwarders and parcel carriers.
to source information to make a well-informed decision is exciting. ISSUE34
The ‘Quick Quote’ is designed to assist busy cargo owners who may not have the time to do an advanced search. Simply complete a very simple form and our customer services team will do the rest for you. The service is available on desktop and mobile and the app is being released soon.
The ‘Directory’ is recommended if you are looking for a carrier by name or in a specific location. You can also select carriers by key words, e.g. ‘perishables’ or ‘project cargo’. The Directory also lists service suppliers to the industry, e.g. marine insurance or mergers & aquisitions.
The ‘Loading List’ is a more advanced search where users can find carriers that specialise in a specific trade lane or shipping route. You can select mode of transport, collection and delivery point. This will then produce a list of specialist carriers to consider for your shipment.
WELCOME TO FREIGHTABASE
Award-winning expertise. Award-winning specialist in
At International Freight Solutions (IFS) we offer a
handling Project Cargo, LCL & FCL and Supply Chain Management.
broad range of worldwide freight service options for
Global offices. Offices in the UK (head office), Europe,
both Export and Import. Working closely with you, we
Middle East and the Indian Sub-Continent. Plus a global
source the best solutions to fulfil your logistics needs.
network of accredited agents.
The history of International Freight Solutions goes back over
In-house specialist equipment for rapid deployment:
twenty years, as the company has evolved from what was the
• Flat racks, platforms, open tops and mafis, plus lifting
International department of Courier Logistics, Rotherham,
and loading equipment
South Yorkshire. Paul Johnson had overseen the development
• All the equipment needed for the very best, seamless,
of this operation over the years and was given the opportunity
to establish an International Freight Forwarding company
• Flexibility to work with all carriers by utilising our
independently. The business is still operated within the Courier
Logistics depot and is committed to servicing all their customers
Worldwide network. A worldwide network of partners
International Shipping requirements.
operating within our established S.O.P & KPI systems.
Find out more at
Trusted to deliver by…
Mothercare, BP, DHL, Tilda, Dunlop Find out more at freightabase.com/allseas-global-logistics
SERVICES PROJECT LOGISTICS GLOBAL FREIGHT SOLUTION SUPPLY CHAIN MANAGEMENT SHIPPING LINE AGENCY
SERVICES COURIER SERVICES ROAD FREIGHT AIR FREIGHT OCEAN FREIGHT ANCILLIARY SERVICES CUSTOMS CLEARANCE
Established in 1999 as an independent company, Retail
End-To-End Supply Chain Solutions
Transport Services was created to offer a professional
CML provides international freight forwarding, warehousing,
yet personal service to freight forwarding. Through our
multichannel fulfilment, value added services (VAS) and
extensive network of approved suppliers and hauliers
we are able to offer a complete and comprehensive
Integrity and passion
service to or from any destination in the world.
CML have provided retail warehousing and fulfilment solutions to
As a company we believe in total customer service, so
the UK’s leading retailers since 1990, demonstrating our credentials
much so, we are contactable 24 hours a day, 7 days a week.
and ability to respond with agility, competence and skill.
Our systems and operations are designed to fit around our
clients’ needs and adapt to whatever is required of us. With
Situated in a prime central location within the golden triangle of
an approach that encompasses the latest technology, years
Magna Park in Lutterworth, Leicestershire – one of the largest
of freight experience and a service that is tailored to meet
and most successful dedicated distribution centres in Europe.
all our clients’ needs, we are confident that Retail Transport
Find out more at
Services can be the first choice for any company that requires
100% commitment, supplied with a personal touch. Find out more at freightabase.com/retail-transport
SERVICES SEA FREIGHT AIR ROAD TRANSPORT EXPRESS TRANSPORT TEMPERATURE CONTROLLED
SERVICES WAREHOUSING, FULFILMENT & ECOMMERCE VALUE-ADDED SERVICES (VAS) INT'L FREIGHT FORWARDING GREEN GOODS ON HANGER CUSTOMS BROKERAGE & DOCUMENTATION
WELCOME TO FREIGHTABASE
At Westbound Logistics Services Ltd we pride
Road transport daily departures to Turkey
ourselves on offering a personalised, tailored logistics
Regular groupage and daily full load departures between the
service both to and from the UK.
UK, Ireland and Turkey. Sustainable freight transport solutions
We make the logistics process so easy for our clients, that
Sustainable logistics drives efficiency and profitability while
once they join us they never leave.
saving the environment.
Adept at handling freight via the sea or air, we specialise in the
One contact, one agent, all ports!
Far East, USA, Indian, South America, Middle East and Europe
Our primary goal is to find quick and efficient solutions for
for all modes of transport, including Full Container Load sea
your logistics requirements.
freight (FCL) and Less than Container Load sea freight (LCL). Westbound has established a comprehensive network of
Coral Freight maintains close working relationship with
strategic partners and colleagues worldwide, which enables
various trustworthy logistics partners and establishes
us to offer exceptional Import and Export services.
partnership with both local and international agents in order
As a Westbound client, you will benefit from a combined
to meet and keep up with our customersâ€™ logistics need. We
35 years+ experience in International Shipping and Supply
have the knowledge and expertise to offer efficient, cost
effective and reliable logistics solutions.
Find out more at
Find out more at
SERVICES SEA FREIGHT AIR FREIGHT LOGISTICS & VISIBILITY
SERVICES ROAD TRANSPORT AIR FREIGHT SEA FREIGHT WAREHOUSING CUSTOMS CLEARANCE CUSTOMS AGENCY
OVERVIEW KTâ€™s Transport Service Ltd is a freight Brokerage service that offers Transport Services throughout the whole Industry. Based in Bedfordshire we can cover any consignment from Hertfordshire, Bedfordshire and Buckinghamshire to the South Coast along with the Midlands to the North. Assured with an Allocated Consignment Account Management System, the whole process from collection to delivery ensures that your goods arrive safely and precisely. Because of KT's Transport Services Ltd's huge network of vehicles throughout the UK we can provide a transport solution for almost anything. Our range of vehicles includes Small, Medium and Large Vans, 7.5 tonne vehicles to Articulated Transport and everything in between. We are happy to work with you and your customers adhering to all Standard Operating & Health & Safety Procedures maintaining your Service Level Agreements at all times. Find out more at freightabase.com/kts-transport-ltd
F R E I G H T
31 OCTOBER 2018
GLOBAL LOGISTICS SOFTWARE GROUP
WISETECH GLOBAL ACQUIRES CARGOIT, SWEDISH CUSTOMS & LOGISTICS SOLUTIONS PROVIDER
lobal logistics solutions group, WiseTech Global, recently
For over 30 years we have been providing highly innovative and
announced the acquisition of CargoIT. i Skandinavien
effective products for our customers and today we are a leading
(‘CargoIT’), a leading customs management and logistics
provider of customs management solutions in Sweden. Joining forces
solutions provider in Sweden.
with a global leader like WiseTech will help us develop even more flexible and higher productivity cross-border compliance solutions.
Headquartered in Stockholm, CargoIT offers customs management
Bjorn Wiklund, Co-founder, CargoIT
solutions along with their freight forwarding, warehousing and transport solutions to over 150 customers, which include DHL,
This is a great opportunity for CargoIT and our customers, which
Kerry Logistics, SAS Cargo, Clas Ohlson, Mondelez International,
we will continue to work closely with. WiseTech brings significant
Mitsubishi Motors, Hyundai, and many other logistics providers
global expertise and extensive development capabilities that we can
tap into to create even more effective logistics solutions for CargoIT and the wider region.
Sweden is a highly developed market and the largest in Scandinavia,
Christina Wiklund, Co-founder & Senior Product Manager, CargoIT
so bringing CargoIT into the WiseTech Global group gives us a strong foothold in a very active trade region. CargoIT’s considerable
Co-Founders, Bjorn and Christina Wiklund, will remain with the
Swedish customs management experience, further enhances our
business and continue to work with its customers to deliver innovative
provision of integrated cross-border logistics solutions to customers
customs and logistics management solutions across Scandinavia, along
worldwide, alongside the significant productivity benefits we can
with WiseTech’s global logistics platform, CargoWise One.
deliver to the local market through our integrated CargoWise One global platform.
Across 130 countries, CargoWise One enables logistics service
Richard White, Founder and CEO, WiseTech Global
providers to execute highly complex transactions in areas such as freight forwarding, customs clearance, warehousing, shipping, tracking, wland transport, e-commerce, and cross-border
WISETECH GLOBAL ACQUIRES SMARTFREIGHT, 17 OCTOBER 2018
A LEADING PARCEL & LTL SHIPPING SOFTWARE PROVIDER
eadquartered in Sydney, SmartFreight offers multi-carrier
shipping software solutions to over 3,300 customers across
ABOUT WISETECH GLOBAL
Australia, New Zealand, the United Kingdom, Ireland, South
WiseTech Global is a leading developer and provider of
Africa and Asia. Its solutions address traditional bricks and mortar, B2C
software solutions to the logistics execution industry
and B2B customers across all industries including organisations such as
globally. Our customers include 8,000 of the world’s
3M, Mazda, Hyundai, Seiko, Epson and Pandora Jewellery, as well as
logistics companies across 130 countries, including 34 of
transport and logistics providers such as DHL, Australia Post Group,
the top 50 global third-party logistics providers and 24
Parcelforce, TNT, Toll Group, Aramax and Royal Mail. In Australia
of the 25 largest global freight forwarders worldwide.
alone, SmartFreight processes over 50 million parcels annually.
Our flagship product, CargoWise One, forms an integral link in the global supply chain and executes over 44 billion data transactions annually. At WiseTech, we are relentless about innovation, adding more than 3,000 product enhancements to our global platform in the past five years while bringing meaningful continual improvement to the world’s supply chains. Our breakthrough software solutions are renowned for their powerful productivity, extensive functionality, comprehensive integration, deep compliance capabilities, and truly global reach.
compliance and to manage their operations on one database across multiple users, functions, countries, languages and currencies.
The WiseTech Global group includes CargoWise One, ABM Data Systems, ACO Informatica, BorderWise,
This transaction follows WiseTech’s other recent logistics solutions
Bysoft, Cargoguide, CargoSphere, CMS Transport
acquisitions in Argentina, Australasia, Belgium, Brazil, Canada,
Systems, CustomsMatters, EasyLog, Fenix, Forward, Intris,
France, Germany, Ireland, Italy, the Netherlands, North America,
LSP Solutions, Microlistics, Multi Consult, Pierbridge,
Spain, Taiwan, Turkey, the UK and Uruguay, and is in line with
Prolink, SaaS Transportation, Softcargo, Softship, Taric,
WiseTech Global’s clearly stated strategy of accelerating long-term
Trinium Technologies, Ulukom, zsoft and znet group.
organic growth through targeted, valuable acquisitions. FORWARDER magazine
Freight Mergers are specialists in selling owner-managed freight forwarding businesses. For most company owners, selling their freight forwarding business is the most important financial transaction of their life. To meet the challenge of getting a fair price for a business, we have developed a proactive approach to selling a business that connects buyers with sellers with the best synergy. We have over ten years of experience in the freight forwarding sector and, due to our niche-specialist approach, can put you in touch with the best sellers for your business.
+44 (0)20 3872 6906 â€˘ email@example.com 11 Gower Street, London
F R E I G H T
Are you planning to buy or sell a freight forwarding company?
M&A for the global freight & logistics industry FORWARDER magazine
F R E I G H T
UK DISTRIBUTION, UK-BASED EURO FORWARDING PROJECT & PALLET COMPANY FORWARDER
Ref. 55146FM | South West, UK
Ref. 10492FM | South West, UK
Key business features
Key business features
•• Regional leader in UK distribution, European freight forwarding and member of an established pallet network
•• Holds AEO Status, is a BIFA member and is ISO certified
•• A well-established business for over 25 years is available for acquisition due to the planned retirement of its owner
•• There are on average over 100 trading clients annually
•• A number of blue-chip clients trade with the company •• Secure warehouse storage and custom export packing solution •• 15 vehicles •• 10 operational/management staff, 18 drivers
•• Average client credit terms are 30 days with only one client on 60 •• Main commodities shipped are construction and drilling equipment for large projects overseas •• The majority of shipments managed by the company would be deemed project forwarding or heavy lift •• The owners want to step away from the business in a timely manner and an accelerated but comprehensive handover will be prepared •• The company has 2 FTE. However, the owners are open to scenarios where the business would be relocated from the S.W.
IF YOU ARE INTERESTED IN ANY OF THESE OPPORTUNITIES, PLEASE CONTACT... FORWARDER magazine ISSUE34
SELLING OR BUYING A FREIGHT COMPANY? GET IN TOUCH
+44 (0)20 3872 6906
INT'L FORWARDER & WAREHOUSING /PICK & PACK BUS.
PERISHABLE GOODS FORWARDER
Ref. 07633FM | East Midlands, UK
Ref. 1502FM | South East, UK
Key business features
Key business features
•• Air and ocean forwarder with value-added logistics and
•• Company trading 14+ years
fulfilment services provided to key clients, trading for 20 years
•• Temperature-controlled handling and customs clearances
•• Largest key client accounting for 22.5% of revenue
•• Handle in excess of 50 million kg of air freight per annum
•• Domestic distribution
•• 48,000 ft2 temperature-controlled facility that has been approved as a Bonded Warehouse by HMCE
•• Exceptional and knowledgeable team, highly competent in all aspects of logistics and transportation, with manager and succession plan in situ •• Quality client relationships with in-depth understanding of continuous requirements
•• Can provide customer visibility throughout the entire supply chain via implemented IT system •• UK & EU transportation and value-added services •• Portfolio of large blue-chip clients •• Accredited by the British retail consortium, BIFA and IATA
DAVID ROBERTS, M&A CONSULTANT, FREIGHT MERGERS
firstname.lastname@example.org +44 (0)20 3872 6906 FORWARDER magazine ISSUE34
SELLING OR BUYING A COMPANY?
F R E I G H T
UK INDEPENDENT FREIGHT FORWARDER
GET IN TOUCH
+44 (0)20 3872 6906
UK PHARMA STORAGE/DISTRIBUT'N OPPORTUNITY
Ref. 68321FM | North West, UK
Ref. 1512FM | Home Counties – N. London, UK
Key business features
Key business features
•• Well established after trading for over 20 years
•• Long-standing business with over three decades of experience
•• LCL and FCL to all parts of the Mediterranean, Middle East & Indian sub-continent, both import & export
•• Specialists in providing forwarding and storage services to the pharmaceutical and healthcare sector
•• Experienced, loyal, very capable senior management team •• Warehouse facility of 20,000ft2 owned by the company
•• Office and warehouse facility (15,000ft2) providing flexible, temperature-monitored storage, in-transit storage and short term
•• 70% of their work is with other freight forwarders
•• Supported by the membership of a UK distribution network
•• Sizable customer base, circa 200 trading clients
•• Fantastic customer spread with largest accounting for 21.5% of revenue, the remaining top 5 each between 5 and 7%
•• 16 members of staff who will continue under new management •• Owners willing to undertake a handover period
•• Owners willing to undertake a hand-over period •• 24/7 365-day high-dependency drug distribution service to all UK hospitals
DAVID ROBERTS, M&A CONSULTANT, FREIGHT MERGERS FORWARDER magazine ISSUE34
email@example.com +44 (0)20 3872 6906
MULTIMODAL FREIGHT FORWARDER
Ref. 2232FM | London Heathrow (LHR) Key business features •• Company trading 10+ years •• 6 full-time members of staff including 2 directors •• IATA and BIFA accredited •• Diverse spread of clients, top 15 represent 78% of T/O •• Global network of partners offering multimodal solutions •• Moved 683,218 kg of air freight in 2017 ••157 LCL and 175 FCL shipments in 2017
Import 17% Export 48% OCEAN
Import 18% Export 8% ROAD
Import 3% Export 1%
2017 ••Turnover: £1.43m
•• Gross profit: £454k
•• Adj. Profit Before Tax: £264k 2016 ••Turnover: £1.40m •• Gross profit: £428k
T/O: £1.43m PBT: £264k
GET IN TOUCH
+44 (0)20 3872 6906
•• Adj. Profit Before Tax: £236k
SELLER OF THE MONTH FORWARDER magazine
RECRUITMENT FOCUS POWERED BY
RECRUITMENT FOCUS POWERED BY
BRANCH START-UP WEST YORKSHIRE firstname.lastname@example.org | +44 (0)1454 628 787
•• £110K GP new business so far this year and more within pipeline •• Business to bring: 80% road, 10% air & 10% sea •• Mode experience: 50% sea, 25% air & 25% road •• Trade routes: Far East, USA, Eastern & Western Europe •• Salary: £45,000
MANAGING DIRECTOR (WILL RELOCATE UK-WIDE)
BRANCH MANAGER MANCHESTER
email@example.com | +44 (0)1454 275 951
•• 10 years’ experience within the industry •• Multi-modal (air, sea & road) •• Directly in charge of 5+ employees •• Operations, sales & business development experience
UK Multimodal Managing Director available for relocation UK wide. Ideally looking for another senior executive level role within an international forwarder of any size. Previous experience primarily with large multinationals. •• Air, Ocean, Road, Rail, 3PL experience •• Managed over 450 employees across multiple UK offices •• Led and overseen merges between companies •• Experienced in aerospace, oil & gas, healthcare and chemical •• Over 30 years of international experience
firstname.lastname@example.org | +44 (0)1454 628 787
BUSINESS DEV. MANAGER SOUTH EAST – £50k email@example.com | +44 (0)1454 275 951
•• Over 10 years within logistics field sales •• Air, ocean & road sales experience •• Won major accounts for a global forwarder •• Specialist in RORO, machinery & automotive sectors •• Based in the South East
EUROPEAN ROAD FREIGHT OPERATOR ESSEX, UK – £25,000 firstname.lastname@example.org | +44 (0)1454 275 932
•• 10 years' road freight experience •• Stable career history, 2 jobs in the past 10 years •• Dealing with Euro imports and exports across Europe •• Dealing with all documentation from A-Z
CANDIDATES GLOBAL ACCOUNT DIRECTOR ESSEX
email@example.com | +44 (0)1454 275 951
SALES EXECUTIVE, GOVERNMENT, DEFENSE & FMS WASHINGTON DC, USA
•• 20 + Years industry experience •• Handles £5 mill GP on blue chip accounts •• Won multiple awards within the industry •• Previous shipping line experience •• Asia, Far East & USA focus
firstname.lastname@example.org | +1 646 915 1495
AIR & OCEAN SALES EXECUTIVE SFO, CA
AIR & OCEAN BUSINESS DEVELOPMENT MANAGER MIAMI, FL
email@example.com | +1 312 496 6624
•• Achieved $450K+ GP in 2017 •• Territory: National •• 75% new business - 25% existing •• 50% air & 50% ocean – 65% import & 35% export •• Trade routes – Asia, Europe & Latin America •• Verticals: general cargo including high-tech, solar, medical, machines, packaging, temperature controlled, •• Salary: $95K
•• Handles medium – large Project accounts •• Close to $1m GP – 2018 YTD •• Main lanes are Middle East, Africa & S. Asia •• 70% Air, 20% Ocean, 10% Trucking •• Handles accounts nationwide •• No non-compete
firstname.lastname@example.org | +1 404 592 6315
•• GP for 2017 was around $710,000 •• Territory – Florida with a focus on Miami •• 30% air & 70% ocean – 60% export & 40% import •• Domestic trucking (brokerage LTL & FTL), warehouse & distribution •• Trade routes: Latin America, Asia & Europe •• Salary: $85K
RECRUITMENT FOCUS POWERED BY
EXPORT OPERATOR HEATHROW, UK email@example.com | +44 (0)1454 275 934
Monday to Friday or 4 on / 4 off Main role accountabilities: Compliance •• Ensure Export processes are completed in compliance with AEO regulations and procedures including: - Customs simplifications/security and safety - Worldwide company ISO 2015 QMS requirements (swift and accurate completion of shipments working within the parameters of the AEO operating procedures and UK customs law) •• Understand Rules laid out in UK HMRC tariff, following customer customs entry instructions •• Adhere to CAA security requirements, report any non-conformity that is identified •• Adhere to Quality Management System Processes Operations •• Arrange shipments as per customer instructions following customer SOP and liaise with Overseas offices and relevant other departments to meet required deadline and KPI set by customer •• Respond to customer requests within a timely fashion. •• Ensure all shipments are placed within the company system •• Ensure customs entries are completed correctly as per instructions received from customer in writing •• Arrange OBC shipments as and when required •• Arrange third-party collections and deliveries liaising with transport department •• Monitor shipments and update all tracking information in the company systems •• Handle warehouse inventory dispatches within the specified deadlines •• Raise invoices to customer within agreed KPI (five days) •• Answer telephone calls in a polite and timely manner (within three rings)
Customer focus •• Maintain and develop customer relationships alongside customer solutions and any other relevant departments •• Attend customer reviews with CS team •• Understand individual customer needs and requirements •• Communicate quickly and professionally to customers any changes that affect their business, e.g. delays, changes to flights, emergency measures etc. Quotations •• Ensure quotations are responded to in a timely fashion dependent on customer requirements (KPI is 30 minutes) •• Complete all quotations through BoxTop, follow up and when customer gives the green light converted into a live job •• Understands customer requirements for completing quotations and ensure team is working to these standards •• Any errors identified are raised to line manager to ensure they are not repeated •• Liaise with CS team to follow up on reasons why quotations were not gained and make any reasonable amendments to future quotations to try to secure the business Key skills & personal attributes •• Customer focused with excellent attention to detail •• A sound knowledge of export processes •• Excellent customer service skills •• Proven communication skills, both written and verbal •• Previous experience dealing with varied customer base and building strong relationships •• Ability to consider several possible options and decide on most-appropriate method •• Possess excellent IT, process and planning skills •• Strong commercial awareness, understands impact of actions Qualifications & experience •• Proven industry experience. •• Solid background in UK Customs law and procedures. •• Sound knowledge of Word, PP, Excel. Project management software an advantage. •• Dangerous Goods Compliant an advantage.
VACANCIES AIR IMPORT OPERATOR FELTHAM, UK – £24,000-£28,000
OCEAN OPERATOR MANCHESTER, UK – UP TO £28,000
firstname.lastname@example.org | +44 (0)1454 275 934
email@example.com | +44 (0)1454 628 785
New opportunity to join a top 25 Freight Forwarder located at Heathrow.
You will be responsible for specific accounts, ensuring their requirements are fulfilled and developing solid working relationships with the clients you are working with. Ideally our client would prefer candidates with a working background within the Freight/Logistics sector with a good commercial awareness and the ability to work to deadlines and work well under pressure.
This position would be ideal for someone with 2 years + import experience with a Freight Forwarding company, Airfreight import experience is essential to be considered for this role. The role will entail handling key Airfreight import shipments for a number of clients, you will be responsible for every step of the import process, so experience with liaising with overseas agents and UK based consignee's is essential, as is customs clearance capability and documentation handling. Salary is up to £28,000 for depending on experience Hours are Monday to Friday 09:00 till 17:30. For more information on this freight forwarding air import career, please get in touch today! We can only accept applications from candidates with the required experience for this role, as stated above, if you don't hear from us you have been unsuccessful.
•• Handling enquiries and taking bookings •• Arranging for the shipment of goods via air and ocean,
both imports and exports •• Calculating best routes and suppliers •• Regular Liaison with clients •• Logging all shipments •• Handling all relevant customs and insurance documentation •• Maximising business potential with key clients •• Good knowledge of software packages such as ASM, GEMS
AIR & OCEAN IMPORT OPERATOR SOUTHAMPTON, UK
EUROPEAN BUSINESS DEVELOPMENT MANAGER ESSEX, UK
firstname.lastname@example.org | +44 (0)1454 275 934
email@example.com | +44 (0)1454 275 951
•• Dealing with customers & overseas agents on a daily basis •• Co-ordinating import shipments from Far & Middle East •• Involved in the full cycle of freight forwarding import •• Quotes, bookings, entries, collections & deliveries for •• Responding promptly to customer enquiries and problems •• Promoting and building strong relationships •• Ability to build strong carrier relations and achieve best
Headford UK is seeking a talented European Road Business Development Manager to join an exciting project within the Essex area. Our client is opening up a brand-new depot in the area and looking to expand their sales team within the UK.
possible buying rates, thus maximizing profitability
•• 2+ years' previous experience in air or sea imports required •• Must be highly customer services focused •• Must have good attention to detail, be organised and flexible
•• Covering the Essex/South East Region •• 100% Focus on European Road freight •• Western & Eastern Trade Routes •• Salary £38,000 + Car/Car Allowance/wCommission
RECRUITMENT FOCUS POWERED BY
MULTIMODAL BDM EAST MIDLANDS – CIRCA £40,000 firstname.lastname@example.org | +44 (0)1454 628 787
•• Air, ocean & road (with a bias towards road) •• New business and existing growth •• Compile a healthy CRM pipeline of opportunities and work in progress
•• Cross sell and share with the team •• Manage your territory and maximise time and opportunity
AIR & OCEAN SALES EXECUTIVE WASHINGTON DC, USA email@example.com | +1 646 915 1495
•• Top-25 forwarder •• Strengths in pharma, automotive, aerospace, oil & gas •• Competitive salary with strong commission structure •• Covering Northern VA, Washington DC & Baltimore •• Excellent infrastructure & operational support
JUNIOR AIR EXPORT OPERATOR SURREY, UK – £18,000–£20,000 firstname.lastname@example.org | +44 (0)1454 275 934
•• Air import customs clearances •• Arranging collections with selected transport companies •• Good knowledge of Microsoft systems •• Customer Service •• Processing import / export documentation •• Liaising with clients / overseas partners/agents •• Deal with queries
VACANCIES VACANCIES TO FILL? BUSINESS DEV. MANAGER BRANCH MANAGER SALES DIRECTOR OPERATIONS MANAGER TRANSPORTATION BROKER AIR FREIGHT SALES EXEC. GENERAL MANAGER IMPORT OPERATOR KEY ACCOUNT MANAGER ROUTE DEV. MANAGER OCEAN FREIGHT BDM
GET THEM NOTICED IN FORWARDER'S RECRUITMENT FOCUS Get your freight and logistics vacancies
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Your strategic growth partner. Executive Search • Branch Startups • Senior Appointments • Mergers & Acquisitions • Media
Considering a change? More responsibility? Fairer pay? Better commission? Send us your CV today...
Asia +1 404 592 6315 email@example.com
Middle East +971 (0) 45 015 675 firstname.lastname@example.org
MARKETING FOCUS WITH
f you had a store on the high-street and sold goods face-to-face, it
Freight Media has a web design team that specialises in producing
would be essential to get the right customers through your door.
websites for freight companies. We have assisted companies ranging from
One of the most powerful tools you would have to do this, is your
startups to top-25 forwarders, making their websites look amazing and
storefront: making your window presentable, attractive, and informing
bringing new business flooding in.
passers-by about exactly what you can do for them. Here are some examples of how we have achieved excellence for
Your typical forwarder, shipper or carrier won’t have a store on the high-
street – or anywhere. In the digital age, your website is your storefront and you only get one chance to make a first impression - we are here to
Stop press! Your headline matters
ensure that it’s an excellent one.
You want your website to make a powerful first impression. If you have web traffic coming in from search engines, your visitors should know who
Before any potential client approaches you, it is guaranteed that one
you are and what you do in a matter of seconds.
of the first things they will check is your website. If you want to appear a leading, reliable, quality company, you need a website that is well
For one client, Eurgent, this came in the form of a scrolling banner.
designed, well supported and well maintained. That’s before you reach
Immediately, you can see the company title and This opening page
more complex factors such as web hosting, search-engine optimisation,
demonstrates exactly what the company specialises in, and is also
and ‘pay-per-click’ (PPC) advertising.
complemented by some great branding.
DID YOU KNOW? Using video on home pages increases conversions by 86%. (Wordstream, 2018) (www.hubspot.com/marketing-statistics) If your bounce rate (the percentage of people leaving your website after viewing only one page) is high, the first place to look is your site design – it could be that your pages take too long to load, for example.
Device optimisation, analytics, bounce rate.. Google drives 96% of search traffic on mobile devices.
Whether your website is opened on a tablet, a mobile phone or a
(Jody Nimetz Co., 2018)
laptop, you want your visitor to have the best experience of viewing your site. We can help you to ensure that your customers are using the
‘Don’t miss out!’...call to action
site exactly as intended – and staying there – bringing the highest-quality
You don’t just want visitors to your site to know who you are – you’ll
leads straight to you.
want them to take action. Whether you want prospective clients to subscribe to your newsletter, to sign up for a new service, or to request
Get in touch today to find out how we can bring more traffic to
a call back, you should be giving any visitor to your website an option to
‘act’ whilst there – a ‘call to action’ (CTA). It’s a delicate balancing act. Not all CTAs are born equal, and if you
Sarah O'Connell, Senior Editor, FORWARDER magazine
bombard a client with unnecessary or overly sales-y copy, they’re going to leave your site immediately. Nobody wants to feel like they’re being sold to, so make sure your call-to-action will result in a tangible benefit for your potential customer, at ‘low risk’. This site we designed for KDS Global Freight Services gives site visitors highlighted CTAs in the ‘REQUEST A QUOTE’ button. The button then leads into confirmation that the quote is free with no obligation (low risk) and reaffirms that action will be taken immediately. So, there’s no reason for someone not to proceed.
...CLICKING WITH YOUR CUSTOMERS FORWARDER magazine
THE LAST WORD...
MARK BAYLISS OF WINGS TRANSPORT
RIDES HIS PENNY FARTHING FROM LONDON TO BRIGHTON WITH THE VETERAN CAR RUN
fter months of training Mark Bayliss (41) climbed on
Mark arrived in the bright sun shine of Brighton at 12 noon making a
top of his penny farthing cycle at sunrise on Sunday 4th
total journey time of just under 5 hours – Mark said,
November in Westminster and headed off to Brighton on
some sore bits I found the experience exhilarating.
the 122nd Veteran Car Run. This annual event of vintage vehicles sees a colourful sight of cars, bikes
and cycles with drivers and passengers dressed in period costume.
Mark Bayliss swam the English Channel solo (2007) and has also swum as part of a four-person relay team, Croydon Amphibians
Mark from Caterham had wonderful support from the crowds along the
Masters (2011) & 5 person relay team, Sivota Sharks (2014). Mark
route with many foreign tourists looking with disbelief at the whole affair.
has also competed in the Sri Chinmoy Lake Zurich Marathon Swim (26.4km) 3 times (2008, 2009 & 2010).
Mark’s training had been fitted in to his busy work life as director of Croydon based Wings Transport Ltd and was mainly done at night
He has raced 5 Iron distance triathlons, 37 marathons and 35
ultras, including the Marathon des Sables (2011).
The biggest challenge was the many hills on the route and as the
In 2012 he completed the Enduroman Arch to Arc Triathlon
penny farthing has no gears and a fixed wheel Mark’s fitness as an
from London to Paris and holds the non wetsuit World Record.
extreme ultra athlete would see him climb all of these gradients with grit and determination.
In 2015 he completed the Trans-Portugal Mountain Bike race: 1,100km from North to South off road in 8 days.
Total freight forwarding expertise. Established in 1999, next year marks the 20th anniversary of Retail Transport Services. Over this time we have established a network of over 3500 European partners who are able to provide transport solutions for whatever freight movement you may have.
With one dedicated experienced point of contact on call 24/7, we will always find a solution We have waste licenses, DGSA for ADR shipments and are fully GDP compliant in the movement of pharmaceuticals.
With the resources to manage any freight movement, Retail Transport Services really are the ‘one-stop option’ for all your European transport requirements.
Export/Import Europe, Eastern Europe, Scandinavia, Ireland, UK Express, groupage, part loads & full loads Vans, 7.5 tonners, tail lifts, Euroliners, flat beds, coil carriers, frigo vans, frigo trailers Honest and open approach Experienced, dedicated and motivated team Fully GDP-compliant quality system According to EC Guidelines 2013/C 343/01 One dedicated 24/7 point of contact
Coventry: 02476 234566 • Manchester: 0161 9712140 email@example.com
www.retailtransport.com FORWARDER magazine
WHATâ€™S COMING UP...
Heathrow & London Eastern Europe Carl Day, Imorex
Matt Parry, Transition 15
AIRPORTS & SEAPORTS Manchester Australasia WCA
Caroline Barber, Transaid
Liverpool & North Wales Indian subcontinent
Felixstowe & Ipswich Western Europe
Yorkshire The Americas
Simon Beechener, Simpex
Katie Elliott, Freight Media
WAREHOUSING & STORAGE
Essex, Kent & Sussex Iberia
OCEAN FREIGHT & SHIPPING LINES
UK & GLOBAL COURIER
SUPPLY CHAIN Scotland Far East
Karl Hod Howard
PROJECT CARGO North East Benelux
Trevor Paul, Twente Express
UK DISTRIBUTION & NETWORKS South West Middle East
Sela Koydengoctu, DGS Group
Northern Ireland Africa Eddie Buist, Peter Murphy, Action International
AIRFREIGHT & AIRLINES Solent Scandinavia
UK & GLOBAL COURIER
OCEAN FREIGHT & SHIPPING LINES
George Baker, George Baker Shipping
Heathrow & London Iberia
WAREHOUSING & STORAGE
Essex, Kent & Sussex Eastern Europe
Liverpool & North Wales Indian subcontinent
CUSTOMS CLEARANCE & BONDED Wâ€™HOUSING Felixstowe & Ipswich Western Europe
THE LAST WORD... THE TEAM...
CRAIG EDITOR-IN-CHIEF SARAH SENIOR EDITOR RACHEL EDITOR IFE ADVERTISING KEVIN ADVERTISING RICHARD ADVERTISING DOM ADVERTISING ROB ADVERTISING TIM DESIGNER
A FINAL WORD FROM
ext issue, we will be delving into the deep topics of ocean freight and shipping lines. We are constantly looking at how freight has changed over the years at FORWARDER, as
well as where we can expect the future to take us. On the other end
of the spectrum, FORWARDER will touch down on London and Heathrow. Focusing on the Mayor of London’s aspirations of creating a greener footprint, we will be discussing how technology is a major player in reducing pollution, focusing on low emission strategies. Rachel Jefferies, Editor, FORWARDER magazine
...WE’RE COMING UP FOR 3 YEARS OLD!
Ocean freight & shipping lines
UK: Heathrow & London | Global: Iberia
Antwerp XL, by Easyfairs
More news and press releases from the world of freight
Articles from the last 12 months relevant to the focus
ASK THE EXPERTS
Topical knowledge from the FTA and other industry experts
Industry knowledge focused on technology and advancements
We help you to get your message out to the industry
More from the world of mergers & acquisitions in freight
Unit 8 Apex Court, Almondsbury Business Park, Bristol BS32 4JT twitter.com/ForwarderMag ForwarderMag facebook.com/forwardermagazine linkedin.com/company/forwarder-magazine www.FORWARDERmagazine.com EDITOR-IN-CHIEF
Craig Headford firstname.lastname@example.org • +44 (0)1454 275 946 SENIOR EDITOR
Sarah O'Connell email@example.com EDITOR
Rachel Jefferies firstname.lastname@example.org ADVERTISING
Richard Booth email@example.com • +44 (0)1454 628 775
Current jobs and candidates from Forwardingjobs.com
Dom Roberts firstname.lastname@example.org • +44 (0)1454 628 794
Please be aware, in this dynamic industry these topics and features are subject to change.
Ife Jarett email@example.com • +44 (0)1454 275 931
f you would like your editorial to feature in next month’s magazine, please contact our Editors, Sarah & Rachel, using the contact details to the right. If you would like to advertise in FORWARDER
magazine, full details of our rates and technical specifications can be found in our media pack. Please email us for a copy.
FORWARDER magazine is free in the UK. Please email for a subscription form. Please visit us online at
Kevin Dunn firstname.lastname@example.org • +44 (0)7736 791 180 Robert Pascoe email@example.com • +44 (0)1454 628 784 DIGITAL MARKETING
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We’re one of the UK’s leading independent shipping and logistics providers.
Trusted since 1833 by some of the world’s leading companies, we provide liner and port agency services, freight forwarding by sea, air and road, warehousing & distribution services and end to end supply chain management.
WAREHOUSING & DISTRIBUTION
LINER & PORT AGENCY
SHIPPING, TRAVEL & LOGISTICS SINCE 1833
T: +44 (0) 161 834 6444 E: email@example.com www.johngood.co.uk
Hull | Immingham | Manchester | London | Felixstowe | Liverpool | Plymouth | Bradford99 FORWARDER magazine
The 'Warehousing & Storage' issue. Regional Focus: Essex, Kent, Sussex & Eastern Europe.