A Few Other Details

All reservations are subject to Saga’s booking conditions which will be sent to you with your holiday confirmation and are available in advance upon request by visiting our website travel.saga.co.uk.

A note about pricing

On our river cruises we set aside a number of cabins on each cruise at discounted fares. These cabins are sold on first come first served basis and as the cabins are sold, the discount may be reduced. Our price panels clearly show the full cruise price, along with the current discounted fare. Please note during busy booking periods, the early booking discount can reduce rapidly, and although price panels were correct at the time of going to press we cannot guarantee that the discounted fares shown will still be available when you book. You will be advised of the latest price at the time of booking.

A note about special ofers

The ofers in this brochure supersede any previously advertised ofers and cannot be combined. Saga reserves the right to reduce, withdraw or extend ofers at any time.

Insurance policy

Because it’s important to be adequately insured when you travel abroad, we ofer optional comprehensive travel insurance, underwritten by Great Lakes Insurance SE, UK Branch, and additional cancellation rights with all our overseas holidays. If you are sufering from, or in the last 12 months have sufered from, an illness that has required treatment from a doctor, you must advise us, and we’ll confirm whether you can be covered under this insurance. A full summary of the optional travel insurance will be provided with your booking confirmation. Cover is available to UK residents only and subject to medical screening. Terms and conditions apply. If you have your own insurance, we will ofer you the holiday at a lower price. Changes to the itinerary

Some itineraries also operate in reverse order. Where this is the case we indicate it on the holiday pages and our Travel Consultants will be able to give you further details. As you would expect, the excursions and entertainment are an example of what may be available and are subject to demand – your Cruise Host or Assistant will give you full details during your cruise. The weather can afect river levels and sometimes this impacts on an itinerary. In the unlikely event of this happening we will do our utmost to ensure the cruise remains as close to its original itinerary as possible or we will ofer a suitable alternative if necessary. It is also sometimes necessary to close the outside deck when cruising through sections of river with very low bridges for safety reasons.

Transfers

On some occasions, due to the location of the river ports to the airports, a longer coach transfer is necessary. A note about berthing

At some of the more popular ports you may find your ship berths alongside other river cruise ships, which means the views from the windows can become obscured and you may have to walk through other ships to reach the riverbank. On rare occasions the berth will be located on the outskirts of town, a decision which is beyond our control and often made by the river authorities at that port.

Quality grading you can trust

Quality ratings vary considerably from country to country, so we apply our own reliable ratings, based on the variety of food, facilities and standard of cabins, with representing the finest. ratings are highlighted on each cruise page. Similarly, we give hotel accommodation our Q rating, with QQQQQ representing the finest.

Free Wi-Fi on selected ships

Free Wi-Fi is included on all vessels except the MS Surikov and Dnieper Princess. However, the signal can be intermittent due to the moving nature of the ships, and there may be times when it is not available. In some cases the Wi-Fi signal is only available in the public areas of the ship and not in your cabin.

A note about unassigned cabins

Our unassigned cabins can be a fantastic way to save money if you do not have a preference for a particular cabin number. You are guaranteed the minimum grade of accommodation on the ship, but your allocated cabin could be located anywhere on the ship. We may be unable to advise you of your cabin number and location on the ship until your arrival onboard. There is a chance you may be upgraded, but this is subject to availability. If you choose not to accept your allocated cabin, this will be treated as a cancellation and cancellation charges will apply. In such circumstances, if you have already arrived at the ship, you will not be entitled to a refund and you will be responsible for your return travel home.

Animal welfare

We strongly believe animals should be treated fairly within the tourism industry. As ABTA members, we have a duty of care to ensure that the excursions we ofer to our customers meet the Animal Welfare guidelines supplied by ABTA. These guidelines include not supporting activities that involve unnatural behaviour, or those that could be perceived as unacceptable or discouraged practices. We regularly review on-going excursions that involve animals, along with any feedback from customers and outside sources.

Distances and times

Please be aware that distances and timings provided in our holiday information are approximate and should be used as a guide.

Group sizes

On river cruise departures which are exclusive to Saga guests, the group size will generally be between about 40 and 170 guests depending on the size of the ship. On river cruise departures where Saga guests will be travelling with other guests, the group size could vary from very low numbers up to about 170 guests depending on the size of the ship and the itinerary.

Please note: The excursions we include as part of your holiday will be operated in English – either by an English-speaking guide or, where necessary, through headsets.

The Saga Price Promise

Early bookers will never lose out! Not only are you assured the holiday of your choice but if we reduce our brochure price after you have booked, we’ll work out the diference and give you your money back. Love your holiday, or your money back

Only applicable on holidays of 7 nights or more. Not available on Saga UK holidays, Saga Ocean Cruises or Third Party branded holidays or cruises. For Saga Ocean Cruises the ‘Love it First Time’ guarantee applies. To take advantage of the Guarantee you must state your intention to do so to the Saga Host within the first 48 hours of your holiday. The Saga Host will endeavour to resolve any issues within 24 hours. If a solution cannot be agreed, Saga will arrange and cover the costs of your return transport to the location where your Saga holiday arrangements commenced (such arrangements to be determined by Saga at its sole discretion), and refund you the amount that you have paid Saga for your holiday. We will not refund any costs you have incurred for items not purchased directly through Saga, such as overnight accommodation or third-party insurance. The Guarantee does not afect Saga’s standard booking conditions or pre-departure cancellation policy. Please note that this ofer does not apply if you wish to return home as a result of a Force Majeure event (as defined in Saga’s standard booking conditions). Your VIP door-to-door travel service – included on all river cruises

Our complimentary travel package includes a return chaufeur service from your home to your international airport, return chaufeur service to your local airport for an included domestic flight to your main departure airport, return chaufeur service to your UK departure point (such as a Eurostar or ferry terminal), standard class rail travel from your local station to your departure airport, or complimentary parking at the airport if you’d prefer to drive yourself. Included economy class domestic flights are subject to availability in our designated booking class. If this is not available at the time of booking, we’ll advise you of the additional flight supplement. Depending on the time of your domestic or international flight you may need overnight accommodation, which will be at your own additional cost. Our VIP door-to-door travel service is available to anyone in mainland England, Scotland, Wales, Northern Ireland, the Isle of Wight and Channel Islands. We’re not currently able to ofer the service to those in the Scottish islands, Isle of Man, Sark or the Isles of Scilly. Saga reserves the right to select the most appropriate form of transport and/or domestic airport for your journey. You could be sharing the journey with up to three (or very occasionally five) other Saga passengers in one of our larger MPVs. Alternatively, you can choose to have the vehicle for just you and your travelling companions at a price of £1.85 a mile. The right to refuse the chaufeur service is at our discretion. The VIP door-to-door travel service operates in the UK only. Please visit saga.co.uk/vip