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INTERVIEW
Kelly Dolphin relates her work experience to date, including her early introduction to the cleaning sector and value of passion for maintaining the highest standards
Appreciating the value of passion for FM delivery
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ith efforts being devoted throughout the FM industry to raising the standards of professionalism in all areas, improved levels of support for staff members is one of the many positive developments within this. Further explanation of the benefits of these actions are provided by SBFM people and culture director Kelly Dolphin during her exclusive interview with FM Director. Her personal journey has provided significant levels of experience in dealing with colleagues in lower-paid roles, which has assisted her appreciation of the significant contributions made to each business on a daily basis. “My first job after leaving college was in recruitment, mainly for blue collar workers, and I’ve worked with a lot of low-skilled, low-income people that were not always treated that well,“ she explains. “Having attended a private school through a scholarship grant, Ms Dolphin further states that she can empathise with those that feel disadvantaged. “I didn’t really feel I fitted in at school and I had to take a part-time cleaning job to support my studies. But this provided a brilliant introduction to FM at an early age and the two ladies that taught us had a real passion for cleaning and making sure that everything was done correctly,” she continues. “My first introduction to FM came when I took a cleaning job at the age of 17 at a local hospital. We were taught by two ladies who had an absolute passion for cleaning and making sure everything was done right. It was a great introduction and I’ve always remembered how great they were,” she says.
Supporting others Although only one of a few of her classmates that needed to work in order to fund her studies, Ms Dolphin states that her early experiences have been fundamental in allowing her to empathise with and support colleagues throughout her career to date. One of the most important aspects of her extensive work experience is that it has always been focused on providing varied and in-depth support to other people.
September 2023
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22/09/2023 12:07