European Spa Magazine - Winter Issue 86

Page 128




Issue 86 | Winter 2022 The essential resource for spa business and wellness hospitality THE BUSINESS MAGAZINE FOR SPA AND WELLNESS LEADERS DIGITAL EDITION
An expert look at how beauty is set to influence wellness
We visit Andronis Concept Wellness Resort, Santorini
In conversation with Amanda Jennings of Seaham Hall, UK GOLD LIST 2022 We highlight 21 properties delivering world-class wellness


Chalet Anna Maria, Photographer Alex Kaiser, Austria Courtesy of Faena Hotel, Miami Beach. Photographer Nik Koenig, USA

As a global manufacturer of premium saunas and spa solutions, we know what it takes to become a talking point: out standing comfort and uncompromising quality. To bring each customer’s unique vision to life we select only the fi nest materials and craft them with passion and painstaking care. Let us inspire you and help you offer your guests a one-of-a-kind spa experience.

Find out more at

Eden Roc, Switzerland KOKON Corporate Campus, Liechtenstein

Wellbeing with heart

Welcome to our glorious Winter edition, dedicated to spa professionals everywhere who deliver much needed touch, wellbeing and connection. Our beautiful cover perfectly captures this feeling at the stunning Andronis Concept Wellness Resort on Santorini. Find out how its team and visiting practitioners put wellbeing at the heart of everything (p12).

We are also delighted to announce the European Spa Gold List 2022: our pick of the best new spa destinations that have debuted this year (p96). Meanwhile, Mark Smith reports on the NewYou preventative health programming that has been created at Grand Resort Bad Ragaz in Switzerland (p68).

With the British beauty industry now estimated to be worth almost £30 billion, we ask a host of experts how beauty is contributing to the growing global wellness economy (p28). Also, we help you to widen your wellness horizons with our top ten takeaways from this year’s Global Wellness Summit (p56).

Setting your compass for success, expert trainer Neil Orvay looks at how you can drive sales and repeat bookings (p66); spa consultant Kirsty MacCormick offers tips on choosing management software (p78); aromatherapist Laura Broady shares three heart-warming scents to spark your clarity and creativity (p122); and Diane Hey advocates the benefits of spa apprenticeships (p82).

The European Spa team and I hope you enjoy this issue – dedicated to you – and we wish you joy, health and happiness for an exciting 2023 ahead. 4
86 | WINTER 2022
Image: Andronis Wellness Concept Resort on Santorini is dedicated to wellbeing


hydrafacial-emea @hydrafacialemea @hydrafacialemea
An invigorating non-invasive addition to your treatment menu that delivers long−term skin health to the face, body and scalp. Working in collaboration with your existing skincare brand partners. Results are instant and services can be tailored to meet the specific needs of all skin types and ages. To learn more about adding Hydrafacial to your spa menu, please scan the QR Code

Meet the team

European Spa is the essential magazine for spa business and wellness leaders

Sarah Camilleri

Founding editor & publisher

A respected magazine editor with 30 years’ experience, Sarah founded European Spa in 2007 to help the spa industry grow and flourish. An influential voice in the global wellness community, she serves on the advisory board of the British Beauty Council and supports the Global Wellness Institute’s Living Well From Within coalition.

Mark Smith

Deputy editor

An influential spa writer, Mark has contributed beauty and wellness news to European Spa for many years. He also regularly visits spas to interview experts in their field, and contributes weekly brand news to Mark is also the founder of the Kalm Horizons meditation concept based near Brighton.

Wendy Golledge Online and news editor

In this issue Wendy puts together our Spa Style section, full of the latest designs and technologies to enhance your business offering. She also talks to Amanda Jennings, spa manager at Serenity Spa, Seaham Hall, UK, about her approach to team leadership and how she has evolved the spa’s offering.

With thanks to our expert contributors...

Diane Hey

Founder, Armonia Health & Beauty and Armonia Training Academy

With over 34 years as a therapist, employer and educator, Diane is a passionate advocate of standards development and education. She set up Armonia Training Academy to provide beauty, spa and wellness education, including apprenticeships.

Kirsty MacCormick

The Spa Consultancy

Kirsty’s expertise includes development, pre-opening project management and the operational set up of a range of businesses from commercial hotel and day spas to luxury five-star wellness destinations. Her successful business, The Spa Consultancy, reflects more than 30 years’ experience in the spa and wellness industry.

Neil Orvay

Founder, Evolution-U

Since 2009, Neil has developed and delivered soft skills training across the areas of communication, influence, sales, negotiation and leadership. In 2022, the co-founder of Sense of Touch spas launched a series of bite-size price-accessible spa tools designed to help maximise team performance.

On the cover: Andronis Wellness

Concept Resort, Santorini, Greece

Founding editor & publisher

Sarah Camilleri

Beauty and wellness editor

Mark Smith

Online and news editor

Wendy Golledge

Art director Richard Page

Production editor

David Fagan

Subscriptions manager

Angela Sharpe

Accounts manager

Julie Jones

Spa Publishing Ltd

Registered in England. Company No. 6293825 6


VOYA is a leading global lifestyle brand that specialises in sustainable and organic luxury. Based in Ireland with a rich heritage in seaweed bathing, a tradition that is over 300 years old, VOYA creates a range of organic skincare products and spa treatments that are made using wild hand-harvested seaweed. Available in luxury outlets worldwide. Contact the VOYA team for more information:



Caldera views from a pool suite at Andronis Concept Wellness Resort on Santorini, Greece




We visit the Greek island sanctuary and talk to its director of spa and wellness, as well as some of the visiting practitioners who are responsible for delivering a new concept in targeted luxury wellness


We talk to the team behind the recently launched NewYou Method, which has revitalised the wellness and medical health resort’s preventative health programmes


We highlight 21 leading properties that have invested in the latest facilities, equipment and cutting edge design to deliver world-class spa experiences




As beauty innovation continues to drive revenue in the spa industry, we ask six international experts how beauty trends will influence the wellness economy in 2023


Celebrating the careers of spa leaders, European Spa meets Amanda Jennings, the powerhouse behind Serenity Spa at Seaham Hall in County Durham


12 46


We bring you the top takeaways from the brightest and best presentations at this year’s Global Wellness Summit, which was held in Tel Aviv, Israel



Spa operator and training expert Neil Orvay shares the importance of soft-skills training for increasing your revenue


Diane Hey, founder of the Armonia Training Academy, outlines the benefits of on-the-job training for spa businesses and their employees



Placing a focus on caring for your spa team, aromatherapist Laura Broady, founder of Scented Saviours, explains how essential oils can boost the resilience of spa professionals and guests alike



Kirsty MacCormick, founder of The Spa Consultancy, offers food for thought for businesses considering installing or updating spa management IT systems



We talk to Loulou James about the Buttafly Technique, an innovative rehabilitation method for resolving postural tension and pain that is ideal for spa treatments 8
ISSUE 86 | WINTER 2022 28

ISSUE 86 | WINTER 2022


Time to celebrate all things spa! Enjoy our pick of the best new openings in 2022 96



To mark milestones for ELEMIS Pro-Collagen Marine Cream and Pro-Collagen Cleansing Balm, the brand’s co-founder Noella Gabriel discusses the importance of spa skincare



We get on board with ESPA’s luxury maritime spa partnership with The Scenic Group, which is set to continue aboard the new Emerald Sakara and Scenic Eclipse II


With a global reputation as the partner of choice for luxury spa hotels, Sothys’s recent collaboration with Sofitel London St James marked the beginning of a UK expansion


In a year that has seen the brand’s number of spa partners grow by 160%, we catch up with GAIA Skincare founder Diane Nettleton to learn about the brand’s story


We find out from Harpar Grace how the Déesse PRO LED mask has recently driven booking and revenue at the W Hotel’s AWAY Spa in London



Our round-up of the best new product and treatment launches includes an exploration of HydraFacial’s recently launched HydraBody treatments.

We also preview a collection of eco-friendly product pouches from Proverb and an all-new spa range from Movementum, fresh from its collaboration with Mandarin Oriental Hyde Park in London


We shine a light on the trends and modalities making waves in the world of wellness, assessing the growing market for hyperbaric oxygen therapy and the new Health Screening Lab concept at SHA Wellness.


A selection of the latest stylish equipment and leading-edge technology for your spa, including the Salt FX Pro Halogenerator from Salt Chamber, targeted red light delivery with FlexBeam and Fashionizer Spa’s new Eco Smooth uniforms.

We also speak to Orbit Float’s Bob Agnew about the therapeutic benefits of floatation therapy and how it can generate revenue.

European Spa magazine is published by Spa Publishing Ltd. The Publisher has taken all reasonable measures to ensure the information detailed in European Spa magazine is correct at the time of publishing, and while every care is taken to avoid inaccuracies the Publisher does not accept responsibility for any errors or omissions from any information within this edition. Views expressed in European Spa are not necessarily those of the Publisher or Spa Publishing Ltd. All rights reserved, reproduction in whole or part without the Publisher’s permission is strictly prohibited. © Spa Publishing Ltd 10
85 54



Skin visibly firmer*

Marine silicium combined with the Face Fitness Roller

Skincare products and a professional protocol inspired by Face Fitness, to fill in wrinkles, firm skin and refresh the complexion

Let the sea empower your beauty
*Self-assessment by 23 volunteers who had used the "Face Fitness" Roller twice daily for 28 days (% of volunteers who agree and mostly agree with the claim).

Blessed by the gods

European Spa heads to the Andronis Concept Wellness Resort on Santorini to meet Carla Sage, director of spa and wellness, who shares the passion behind the new Wellness by Andronis concept

Santorini is a gift. A place where you can feel truly alive and free under big skies that meet the deep blue serenity of the Aegean Sea. Uniquely, this small island owes its mighty reputation to being the only sunken caldera in the world. Its outstanding beauty makes it a natural wonder for international guests who flock to stay in scenic, white-washed villages perched on volcanic cliffs. A destination for celebrations, romance and escape, this island offering endless panoramic views of the sky and sea, is also the perfect backdrop for wellness travellers. Looking to bring the very best in wellbeing to the Santorini mix, entrepreneurial hotelier Miltiadis Andronis, who heads the Andronis Group, saw the 12
REPORT Spa Spotlight Andronis Concept Wellness Resort, Santorini 13
Spa Spotlight Andronis Concept Wellness Resort, Santorini Greeting the day at Andronis Concept Wellness Resort, Santorini

opportunity to couple wellbeing with laidback luxury. The group currently operates seven boutique, five-star properties – five on Santorini and two in Athens – all of which provide understated luxury coupled with a strong sense of place.

Bringing wellbeing right to the heart of the Andronis vision has taken time but thanks to the pandemic reset and plenty of perseverance, the business is now ready to welcome a wave of new wellness seekers looking to experience its new, immersive programming.

Energy, volcanoes and wellbeing

Tasked to reimagine the Andronis spa offer, spa and wellness director Carla Sage has explored every opportunity to bring wellbeing right to the heart of Andronis’s barefoot luxury vibe. Her deep appreciation of Santorini’s special energy has defined every aspect of her approach to creating programming designed to recharge the soul and reset the body.

“The Hellenic volcanic arc is very powerful and

present at all Andronis properties,” she says. “It runs for about 270km through the Greek Islands and emits volcanic energy along its length. Uniquely, this little island is right by the eye of the volcano, and you can really feel how different the earth is here. We are not on land made of typical soil like other parts of the world, we are on the crust of a volcano, which brings a very different content to all the living things it supports.

“This natural infrared radiation perfectly combines 14
Spa Spotlight Andronis Concept Wellness Resort, Santorini Below: pool suites at Andronis Concept Wellness Resort are located on the edge of the caldera
“The concepts of each of our spas, the menus and our wellness sessions all follow my mantra that we need to take care of ourselves, inside and out.”
Carla Sage Spa and wellness director, Andronis

with the restorative chi we aim to deliver through our treatments and warm hospitality.”

Andronis has three boutique spas that all feature natural materials and soft ergonomic design details reflecting the location’s volcanic foundation. The group’s flagship, Kallos Spa at the Andronis Concept Wellness Resort, has been a testbed for much of the new programming, now rolled out to the Evexia Spa at Andronis Arcadia on the edge of the village of Oia, and the bijoux Mare Sanus Spa at Andronis Luxury Suites.

“One of our biggest goals is to help people tune into the space and the special energy we have here, looking straight at the caldera. With this in mind, we have created an environment at each of our spas to help people just ‘be’ here. They can tap straight into this powerful place and really begin to relax,” Sage adds. 15
Spa Spotlight Andronis Concept Wellness Resort, Santorini Clockwise from left: a de-stressing massage; the spa’s decor reflects its volcanic surroundings; the unique ‘thoughtful three’ aromatherapy blends

Wellness wisdom Sage brings 25 years of wellness hospitality experience to Andronis, having worked for leading hospitality brands including Malliouhana Auberge Resorts, Sandals Luxury Resorts, Hyatt Hotels & Resorts, Mandarin Oriental Hotel Group and Six Senses Hotels Resorts and Spas. An alchemist of wellness, she also holds a degree in human biology and massage therapy, as well as having trained in medical aesthetics, balneotherapy, aromatherapy and Kundalini dance.

“Correcting or healing body imbalances takes time and while we recognise our guests are on vacation, we want to give them every opportunity to start anew, with all the right tools,” says Sage. “But most of all, we want to support people to build on their own strength and resilience. Everything each of us needs, we already have inside – we are here to help them to access this wisdom. Our goal is to help our guests onto the path.”

Destress, rest and balance Simplicity is key. Each Andronis spa has its own Wellness by Andronis menu, constructed to allow

From top: contrast bathing in the outdoor Kneipp pool at Evexia Spa; yogic contemplation 16
Spa Spotlight Andronis Concept Wellness Resort, Santorini


For 45 years, the Biologique Recherche Methodology has a reputation of expertise based on a clinical and personalized approach in their beauty treatments. Using pure, concentrated and active ingredients within their products, as well as innovative protocols and specific manual techniques adapted to the different Skin Instants© it offers the best solution to building better skins.


Biologique Recherche - 32 avenue des Champs-Élysées - 75008 Paris -

personalisation around three distinct pillars known as: Be Destressed, Be Rested and Be Balanced.

Each pillar has its own master scent, collectively known as the ‘thoughtful three’ blends, which have been crafted by Sage from Mediterranean flowers and herbs. Guests can select their preferred scent and then be guided through their wellness plan choices.

“Aromatherapy is a way of expression for me, and I have used oils for years to enhance my life,” Sage explains. “I created our three signature blends to help us to guide and create personalised journeys.

“I think for me, wellness has always meant nurturing ourselves and accessing the strength we all have within. The concepts of each of our spas, the menus, and our wellness sessions are all new. They follow my mantra that we all need to take care of ourselves, inside and out.

“When you are stressed, you need to destress, rest and then find balance. The path that people follow when

they come to us usually takes these three steps, but you will be drawn to the scent your body really needs.”

Selfcare, wellness tech and family time

A menu of four signature massages, created with ila Spa, is enhanced by sessions devoted to breathwork, contrast bathing, sound healing, meditation and

Five Elements Acupuncture to unlock the heart

With a notable celebrity following for his women’s health expertise, Five Elements Acupunture specialist Ross J Barr describes his background and journey in wellness

Often the path to wellness is first discovered when you are experiencing trauma or looking for recovery from some significant life event. This was also the way I discovered Five Elements acupuncture and set out on my own path into wellness.

As a child I remember that my mother was very much into homeopathy, acupuncture and crystal healing. We were brought up with her complementary approach, not with antibiotics or the more traditional western approach to medicine.

When I was around 20 years old our father died. Our mother asked myself and my brothers to go and have acupuncture sessions – many people don’t know but it is extremely good for grief, bereavement and heartbreak. Five Element Acupuncture is very heart-centred. I remember

vividly the difference I felt when coming out of that first session – I thought that somehow, despite how awful everything was, I was going to be OK.

After six months of treatment, I took the decision to change my job and train to become an acupuncturist. I fell in love with it, and I knew then I had found my path.

Five Elements Acupuncture takes time to get to the root cause. We look at the emotional aspect of health and then use our techniques to rebalance the body back to its default settings – to bring balance back.

Today I dedicate my time to optimising people’s personal health, whether its assisting with matters of fertility, helping to manage stress, sleep issues or simply creating an overall sense of wellbeing. 18
Spa Spotlight Andronis Concept Wellness Resort, Santorini Right: Evexia Spa encourages health and wellness for guests through its treatment and F&B offering

Right from top: a relaxation space at Evexia Spa; suites at Andronis Concept Wellness Resort lit at night; a calming treatment room set with oils

mindful eating. Movement and energy work can also be delivered through stretch-and-flex sessions, face mapping, Kundalini dance, yoga therapy, aerial yoga and meditation with Andronis’s own master practitioner of yoga, Eleni Ntagka.

Andronis’s Kallos Spa also offers a mineralised cave pool for therapeutic bathing experiences, as well as foot-rescue treatments for walkers. Families can enjoy time together in a dedicated art space.

Visiting practitioners and wellness screening Sage’s mission to offer memorable experiences has led to the creation of a visiting practitioner programme. Celebrated British acupuncturist Ross J Barr, renowned for his fertility and women’s health expertise, has recently partnered with Andronis to bring Five Elements Acupuncture to the mix. Leading clinician Zulia Frost MD, founder of Recharge Health, brings her medical and TCM experience with diagnosis and the latest wellness technology treatments from InterX and FlexBeam.

Guests can book visiting practitioners to advise and treat a wide range of health issues, including stress and


Kallos Spa

Managing director: George Filippidis Sales director: Anna Katsaneva

Spa and wellness director: Carla Sage

Spa investment: €1.5 million (£1.3 million)

Spa area: 500sqm

Spa team: 9

Full capacity: 17

Treatment facilities: Five double treatment rooms, yoga studio, art space, mani-pedi area, hair salon, relaxation area, changing rooms, gym

Wet spa: Sauna, steam room, chromoshower, outdoor pool

Product partners ila Spa, Cell Wellbeing, Homemade Products

Spa suppliers: TechnoGym, LG Fitness 20
Spa Spotlight Andronis Concept Wellness Resort, Santorini

Energy harvesting and therapy at Andronis

We ask Andronis visiting practitioner Zulia Frost MD about the benefits of red-light therapy delivered by the latest FlexBeam technology

Why is energy medicine so important now?

Our modern lifestyle makes us connected online all the time, with information overload, instant communication and negative news – all that creates mental fatigue and anxiety. This combines with rising environmental factors that overwhelm our systems – various pollutants, EMF exposure and blue screens can all screw up our sleep-wake cycles.

I sincerely believe energy should be our number-one priority – without it, you can’t rebuild yourself. True energy is your inner balance, feeling capable without agitation. It is a physical thing, so you must generate that energy within yourself.

Tell us more about FlexBeam technology

FlexBeam is a very potent red-light therapy device that helps the body to generate energy. It can be used as a treatment and added into a daily routine by placing it on the body to help you recharge and feel strong again.

Red-light therapy offers the body healing wavelengths of light. Through evolution our cells have managed to learn how to harvest energy from the sun. We have mechanisms to recharge each cell. This is the first step to recovery.

The number-one demand we use FlexBeam for is joint pain and mobility. We are also seeing a lot of gut issues including IBS, as well as other complexities such as hormonal imbalance, sleep problems and fertility issues.

How do your treatments switch on self-healing?

Natural healing cannot happen when the body is energy deficient. You could have all the elements present, like great nutrition, good hydration, various adjustment therapies, but if your battery is flat the body is unable to perform our evolutionary task of self-healing. Every cell responds to environmental signals and that is how your DNA can fix itself – this process is known as epigenetics. Scientists can turn genes on or off through your environment. By sending frequencies of light or electricity you can literally activate or shut down various processes in the body.

Also, when the body is inflamed, there is a huge

demand on energy, yet mitochondria – the power stations in the cells – often malfunction or are even broken, so the body is unable to cope and inflammation becomes chronic, running in the background, syphoning your energy. Light can directly stimulate mitochondria and fix the energy supply at the cellular level. This is your first step towards recovery.

What is your role as visiting practitioner at Andronis?

Working with Carla is a simply joy. Her experience and deep understanding of wellness makes it easy to create such an advanced multidimensional vision, bringing all the elements of body, mind and spirit together. Individual wellness screening followed by guidance from a trained practitioner to address your needs can really recharge you with frequency-based therapies.

The whole Andronis team underwent a complete training course: from foundation to advanced. We also identified a few specialists who are delivering frequency-based neuromodulator InterX and red-light therapy FlexBeam. Education is the core value of the Andronis team, and it is ongoing. I continuously mentor these dedicated therapists. 21
Spa Spotlight Andronis Concept Wellness Resort, Santorini Dr Zulia Frost

pain management, sleep optimisation and gut health. “Our visiting practitioners bring so much to Andronis. Ross J Barr and Dr Zulia Frost enrich our whole concept. Their specialist modalities really deepen what we can achieve for guests,” confirms Sage.

Wellness screening sessions with Sage herself also promise to ‘unlock your epigenetic potential’ through hair analysis and consultation.

The lost art of finding yourself

Sage believes events in recent years have left many people with trauma, be it mental, physical or spiritual. She says this has catalysed a unique opportunity for spas to step up and deliver wellbeing beyond the typical spa menu. “I feel that many people aren’t themselves just yet, and we are here to help them on the path to find themselves again – to love themselves and find a balance that works for them.” Sage says. “People are so caught up in life and worries, which is pulling them away from what is important in pursuit of trying to find things all the time – the next thing they think they need.

“In reality, the path is already here – it’s the one 22
Spa Spotlight Andronis Concept Wellness Resort, Santorini From top: reaching for serenity by the Aegean Sea; the leisure pool at Andronis Concept Wellness Resort

At Dermalogica we don’t just cover it, blur it or minimize it – we treat it. Our professional skin therapists have quite literally touched, squeezed, lasered, blasted, plucked, massaged & buffed the skin of millions of people.

join the brand that invests more into their skin therapists than any other

Right from top: a mineralised cave pool for therapeutic bathing; each guest chooses their own pathway at Andronis Concept Wellness Resort; the view from an aerial yoga space

you’re already standing on, not the one you are heading towards. Humans are amazing and we have everything we need within us, we just don’t take time to go and find it within – we seek it all outside.”

Choice not ‘fixes’

Immersive wellness is certainly here on Santorini for all to explore, but Sage is crystal clear about the level of expertise her team offers. “We are not running spas that tell people do this, this, and this to achieve this. We are also not here to ‘fix’ people. Our approach is to help them find their way based on what they need to find within themselves – to really use their time with us to resurface the strength they once had, which they may feel has been lost,” she confirms.

“It might be a moment of realisation walking our Kneipp pool, or the freedom they felt discovering Kundalini dance, or an Intex or FlexBeam treatment with our physiotherapist when they felt the healing work of the infrared. Whatever it might be, I have tried to create a wellness offer that gives people enough choice to help them find balance.”


Evexia Spa

Managing director: George Filippidis

Sales director: Anna Katsaneva

Spa and wellness director: Carla Sage

Spa investment: €2.1 million (£1.8 million)

Spa area: 700sqm

Spa team: Ten Capacity: 19

Treatment facilities: Five double treatment rooms, outdoor treatment room, yoga studio, mani-pedi area, three relaxation spaces, changing rooms, gym

Wet spa: Kneipp pool, sauna, steam room, outdoor pool

Product partners ila Spa, Cell Wellbeing, Homemade Products

Spa Suppliers: Technogym, LG Fitness 24
Spa Spotlight Andronis Concept Wellness Resort, Santorini

A new level of hydration

Luxury skincare brand Germaine de Capuccini (GDC) is launching a revolutionary new hydration concept this winter. Its Timexpert Hydraluronic line offers spas a new premium anti-ageing treatment alongside three retail products, which together address dehydration and the multiple signs of ageing using uniquely innovative formulas.

The hero ingredient of the range is the brand’s exclusively patented nanopolymer, HLG, which has been fused with hyaluronic acid to create Timexpert Hydraluronic – a compound proven to give extraordinary skin hydration and plumpness.

This is the first time these two powerful ingredients have been united and their efficacy speaks for itself, with

scientific studies showing up to a 72% improvement in skin hydration, and plumpness increased by 45% in just ten days of use*.

Volunteers who enjoyed three Timexpert Hydraluronic moisturising and plumping treatments combined with at-home application for 30 days reported 100% better hydration and plumpness, 98% improved glow and suppleness, 81% less visible pores and 93% younger-looking skin.

Powerhouse ingredients

HLG is a revolutionary ingredient as it penetrates inside the skin, transporting Timexpert Hydraluronic’s other ingredients (acetyl glucosamine, PGA and sGAGs) to the deepest layers while promoting their prolonged release.

HLG breaks down slowly, remaining in the skin to act as a ‘reservoir’ for the other actives in the formula. It also retains large amounts of water, adding

Did you know?

More than 50% of the hyaluronic acid in our body is found in the skin, acting as a support for the tissue. Each day, the body degrades and resynthesises about a third of its hyaluronic acid. With age, the amount we have decreases as skin cells lose their production capacity and the degradation rate increases. 26
We explore how Germaine de Capuccini’s Timexpert Hydraluronic treatment and product line is set to take hyaluronic acid to a whole new dimension


volume to skin tissue.

Hyaluronic acid has long been hailed as a powerhouse cosmetic treatment – injections of it are the second most popular non-invasive beauty procedure globally – and it is loved for making skin smoother, firmer and more hydrated. By combining it with HLG, Timexpert Hydraluronic is able to provide similar plumpness and hydration, acting like a non-invasive cosmetic needle.

The Timexpert Hydraluronic treatment

With an industry-first exclusive protocol, GDC’s revolutionary new professional treatment recovers and preserves hyaluronic acid reserves in the skin and intensely moisturises it.

Massage techniques are combined with the Cool Massager – a glass accessory filled with water to retain a chilled temperature – to create thermal contrasts. Benefits include circulation stimulation, skin oxygenation, sculpting and decongestion.

Used with Facial Oleo-Gel 3HA+, an ultra-sensory medium that glides and melts into the skin, the Cool Massager helps to deliver all the benefits of hyaluronic acid in its different molecular weights.

Inspired by ‘skin icing’ – a technique that consists of rubbing ice on the skin to de-stress and decongest, alleviate fatigue and reduce pore size – the Cool Massage tool achieves instant rejuvenation and lifting.

Post-treatment retail options

Three products, one end goal –visible results in 10 days

The combination of hyaluronic acid and HLG in GDC’s new Hydraluronic 3D Force Fill-In Serum and Plumping Moisturising Cream or Gel-Creams hydrates, plumps, redensifies and protects clients’ skin post-treatment.

The result is that Timexpert Hydraluronic retains moisture for 24 hours after a single application.

The gel-cream Soft Sorbet is for combination or oily, typically younger skin, while the Rich Sorbet is perfect for mature or dry skin.

Both have a gender-neutral aquatic fragrance with a hint of citrus and mint.

“This treatment is ideal for clients with thirsty skin, or for those wanting to achieve glowing skin. It hydrates and plumps after just one session,” says Clare Dickens, managing director of GDC Beauty Group UK.

“Hyaluronic acid maintains the defence levels of mature skin, helping to keep it hydrated and protected. In younger clients it helps prevent the first signs of ageing, and for those with oily skin, hyaluronic acid inhibits the development of Gram-negative bacteria and curbs one of the key causes of acne. It’s a hero treatment for every skin, age and gender.”

An all-inclusive offering Timexpert Hydraluronic is also an ideal option for clients in the active phase of cancer treatment.

Specific effectiveness tests have confirmed it significantly relieves and improves skin problems commonly caused by cancer treatments. These include extreme dryness, tightness, flaking, itching, redness, pigmentation and irritation.

One user, ‘Lidia’, who is 56 years old and has cancer, says: “It gave me real relief from external aggressors. I feel like I’m giving my skin everything it needs right now. Compensation in hydration, suppleness and softness. I’ve got fresher, livelier skin.”

* Self-assessment tests were conducted by both Germaine de Capuccini and the external laboratory with which it collaborates. 27
Brands to Watch Germaine de Capuccini 28 Expert Advice Beauty & Wellness 2023

The value of beauty

European Spa brings together a panel of international experts to discuss the beauty trends that will influence the wellness economy in 2023 and beyond

The spa and wellness world has come a long way from when beauty was confined to cosmetics and skincare. On many new frontiers, the beauty business has been a leader in innovation, driving investment and exploration – from advances in wellness technology to personalised skin health, new results-driven formulations and hands-on therapeutic treatments and protocols, all designed to deliver a healing touch and strengthen connection.

In the past decade, beauty has rapidly developed into a broader wellness category to meet consumer demand for new products and services that resonate with lifestyle choices. Whether it’s professional care services, selfcare or new areas like psychodermatology and nutricosmetics, all are influenced by advances in beauty innovation. The pandemic has also driven a rise in selfcare and beauty at home, as well as a revolution in digital shopping and social media influence, pushing demand for development in beauty and wellness technology.

Beauty is by far the biggest revenue driver within the wellness sector and now connects and overlaps with many other verticals. According to the latest research released by the Global Wellness Institute, the global wellness economy is now valued at $4.4 trillion (£3.6 trillion). The largest segment of this is defined as Personal Care & Beauty, contributing $955 billion.

In this report we invite six leaders in spa and wellness to give their view on the true value of beauty and what trends to watch out for in 2023.


European Spa would like to thank our guest experts for their contributions to this report, which was first presented as a panel discussion at the Global Wellness Summit 2022, moderated by European Spa founding editor Sarah Camilleri.

To find out more about the global wellness economy or to watch playbacks from the Global Wellness Summit, visit 29 Expert Advice Beauty & Wellness 2023

‘Looking good leads to feeling even better’

Idon’t believe that beauty gets enough respect for the value it brings to the wellness economy, and it is often perceived as a second-rate citizen compared to wellness.

On the one hand, it can be perceived as a superficial component of the wellness journey, compared to meditation, yoga, nutrition, medical wellness, etc. And on the other hand, operators know it can make the difference on the bottom line, especially when it comes to retail sales beyond the wellness service revenues, which are always heavy in asset investments and payroll.

Whether you like it or not, proof of the strong link between looking good and feeling positive explains why the economic contribution of beauty to the wider wellness economy is so large.

Beauty is more than skin deep If you assume the consumer is always right, then the size and contribution that beauty makes to the overall wellness economy as defined by the Global Wellness Institute speaks for itself (see right). Its remarkable and significant contribution in spend on services and retail

With over 30 years of experience in the beauty industry in Asia, Europe and North America, Pierre-Louis Delapalme has been co-chairman and co-owner of Biologique Recherche since 2007. The 40-year old results-driven and professional skincare brand has a very selective network of partners in more than 80 countries and recurrent double-digit growth.

sales tells us a lot about how vital looking good is to actually feeling good, and vice-versa.

We know that beauty services can catalyse a great sense of self-esteem. The best and most extreme example is the role of beauty-related services for people undergoing cancer treatments and living with cancer. As a brand we are proud of the work we do in this area and believe that people living with cancer should be welcome in every spa to find treatments that raise self-esteem, enhance skin health and provide vital touch and connection. 30 Expert Advice Beauty & Wellness 2023
CO-CHAIRMAN, BIOLOGIQUE RECHERCHE, FRANCE Pierre-Louis Delapalme Pierre-Louis Delapalme Pierre-Louis Delapalme, Co-chairman, Biologique Recherche
Beauty is the biggest bubble in the Global Wellness Economy. In the next 10 years estimated growth of beauty in wellness is twice the average of beauty overall. And close to double digits annually.

Global Wellness Economy: $4.4 trillion in 2020

We need new language for beauty

Going forward we might have to fine-tune the vocabulary issues in how we best define beauty in wellness and the extraordinary value it can deliver. Beauty is often unfairly judged – perceived as unequally distributed and superficial. Maybe as an industry we should change up the language and talk positively about looking good and having healthy skin and a positive attitude, and not see beauty and wellness as two separate areas that are in competition. Finally, the beauty offering that is delivered as part of any wellness

or spa menu should really differentiate itself from beauty in retail, in terms of expertise, products, and education. Wellness beauty needs to be exclusive.

We have commissioned the first medical-grade study measuring the impact of a facial treatment on a wellness index, using a mix of neuroscience, blood pressure and pre and post-treatment interviews. First learnings will soon be available to help the debate move forward. 31 Expert Advice Beauty & Wellness 2023
Clockwise: The Global Wellness Institute’s latest wellness economy figures; treatments and retail at Ambassade Biologique Recherche in Paris

‘Beauty for self-esteem’

Having reported on the latest innovations in the spa world for the past 20 years, I have seen the transformational impact beauty and wellbeing services can make to people’s lives.

Spas provide invaluable space, services and access to wellbeing modalities that can help people massively improve their health and shift their lives to embrace preventative health. Beauty services and selfcare are essential to the spa mix.

I was given a glimpse of how spas would transform to wellness destinations over ten years ago when I was invited to Avène Hydrotherapy Center in the Cévennes mountains in France. There, I witnessed a powerful convergence of medical, hydrotherapy and beauty services to promote self-esteem, healing and skin health.

Where spa meets medical Celebrated for its natural healing waters, Avene Hydrotherapy Center boasts an extraordinary success rate for skin health. Today, more than 3,000 people a year are treated there for skin conditions like atopic dermatitis (eczema), rosacea, psoriasis, burns and skin side-effects from cancer treatments.

Back then I was taken to see the dedicated children’s hydrotherapy spa, where a group of children of different

Sarah Camilleri is the founding editor and owner of European Spa magazine and its affiliated daily news website www. Its international success is built on a reputation for in-depth expert content derived from comprehensive ‘in-the-field’ research and journalistic integrity.

Sarah is committed to the spa and wellness industry and passionate about sharing the latest innovations in beauty, wellbeing, fitness and preventative health services.

ages were playing in the water – laughing, splashing and having the time of their lives. Despite being covered from head to toe in psoriasis lesions, their time together was deeply therapeutic and with a medically supervised hydrotherapy programme they would be weaned off harsh topical steroids and medication to allow their bodies to start to heal. It was a watershed moment for me regarding the invaluable role spas can play.

Skin health and beauty

Chronic skin conditions such as psoriasis and eczema are all too common, but we woefully underestimate the impact they have on people’s own sense of beauty and self-esteem. As a child I lived with constant flare-ups of guttate psoriasis, which continued long into adulthood. I understand the discomfort and isolation of psoriasis as 32 Expert Advice Beauty & Wellness 2023
FOUNDING EDITOR, EUROPEAN SPA MAGAZINE Sarah Camilleri Sarah Camilleri, Founding editor, European Spa magazine

well as the constant shame of having to explain that it was not an infectious disease. It made me self-conscious, anxious and shy.

Looking back, although dermatologists prescribed everything from tar baths, topical steroids and powerful immune system-suppressant drugs, no one ever asked me how I was feeling. Back then, no one saw the value of a more holistic approach to treating inflammation and my skin. Thankfully, today my skin is clear and healthy and, dare I say it, beautiful. It is something I am grateful for daily and work hard to maintain through my own holistic approach to wellbeing and life.

Beauty can transform lives

Also, on that memorable trip I watched Avène’s work with guests suffering facial injuries and burns. An

Above from opposite page: Avène offers children healing programmes for skin conditions; Avène Hydrotherapy Center, France; children’s artwork expresses how they feel about their skin

extraordinary team of makeup artists and therapists were brushing on confidence and self-esteem with every stroke of specially created skincare and makeup. They told me that many of their classes to teach beauty techniques were also about creating a safe space to talk. For many, these makeup lessons were the vital first step back into society and back to themselves.

Back then, Avène’s famous waters together with the openness of the medical team and extraordinary work of its beauty and spa specialists was unforgettably powerful. It was also a glimpse into the future of spa and wellness, and what we would go on to achieve. 33 Expert Advice Beauty & Wellness 2023
Sarah Camilleri
Wellness has the potential to transform humanity: the way we live, the way we work and the way we protect our planet and each other.
As one of it’s brightest facets, beauty awakens the heart through touch, creativity and joy.

‘Green beauty for people and planet’

Idon’t think beauty gets the true respect it deserves in the wider wellness industry. As a spa operator, I believe there is generally a misperception about beauty in wellness. Beauty is often considered to be on the surface. On the contrary, it is not just the finishing touches, it reflects health, vitality and inner happiness. Beauty is also important for self-confidence and can bring happiness. The key is not to focus only on the outer beauty but to nourish it from within.

The paradox of beauty

For me, the ugly side of beauty is often how it is defined, by certain looks, or at least that is how it is perceived by many, especially by the younger generations. This could be due to the influence from media, social media, advertising, models, fashion and some beauty brands etc.

In Asia, we see a lot of young women getting their already perfect nose, eyes or lips fixed to meet the so-called beauty standards of other cultures.

Even though beauty is supposed to make us happy, the pursuit of beauty often makes people less happy and dissatisfied with how they look. I think beauty brands could shift by promoting more healthy self-images and embracing beauty in every shape, origin, age and season.

Chunxia Gao has been in the spa and wellness industry for 21 years. She has lived and worked in beautiful hotels and resorts in Asia, Latin America and the Middle East, alongside what she calls “incredible people”. During the last decade, Chunxia’s role has been in corporate hospitality companies involved in operations, new projects pre-opening, project management, technical services, and design.

How is beauty relevant to wellness?

In spa and wellness destinations, we can address beauty from within and get to the fundamentals, for example: stress management, mindfulness, sleep, hormonal balance and nutrition.

We are also able to use technology, advanced diagnosis, professional skin analysis, expert guidance and high-tech beauty equipment to help our guests tailor their experiences and achieve long-lasting results. At the Longevity Hub by Clinique La Prairie at The St. Regis Bangkok, our beauty services are built on four pillars including medical, nutrition, wellbeing and movement, delivered by a team of professionals including doctors nurses, nutritionists, therapists and personal trainers.

In spa and wellness destinations, we can uncover local traditions and bring these experiences to our guests. For example, in Thailand, there are traditional therapies for new mums after giving birth, which involve local herbs 34 Expert Advice Beauty & Wellness 2023
GROUP SPA AND WELLNESS DIRECTOR ASIA, MINOR HOTELS Chunxia Gao Chunxia Gao, Group spa and wellness director, Asia, Minor Hotels, Thailand

and steam tents. It is wonderful to help new mothers to regain their strength and beauty.

Personal care for a modern world

One obvious reason for the rise in personal care is that in modern society, we live less in a large community and more as nuclear families or individuals. We are more isolated than our grandparents or even parents in many societies today. Add to that our fast-paced lifestyles and this contributes to loneliness and other health issues.

The advance of technology and more readily available self-care knowledge enable us to take healthcare into our own hands, focusing on prevention rather than cures. This is positive.

Beauty for the planet

I would also like to highlight the impact beauty could have on the health of the planet. For example, can we

remove excessive or unnecessary packaging of beauty products? Even though packaging is an important marketing tool, if beauty brands spend less on the packaging and put more into the content of the product, consumers will support that. This might be a more effective marketing exercise than producing beautiful but expensive packaging.

Many beauty brands do this already, but there is always room for more progress – every brand should also have a close look at the ingredients in their products to ensure that there is no negative impact on our health or on the environment.

Our body is the manifestation of our mind and soul. Our outer look is the reflection of our inner happiness, self-love and care. Let’s nourish beauty from within. 35 Expert Advice Beauty & Wellness 2023
Chunxia Gao
Our body is the manifestation of our mind and soul. Our outer look is the reflection of our inner happiness, self-love and care. Let’s nourish beauty from within.
Clockwise from opposite page: a Tok Sen treatment at Anantara Chiangmai Resort; a nutrition consultation at Longevity Hub by Clinique La Prairie Bangkok; Anantara Kihavah Maldives villas


The next generation of an iconic line. A boost of energy for your skin, both at the spa and at home. DISCOVER MORE AT NATURABISSE.COM


‘Tech takes spa and beauty back home’

Beauty is a well respected driver of the wellness industry in China, as beauty and wellness are deeply connected in this market. The notion of beauty from within is centuries old in China – Chinese Gen Z consumers act with a preventative versus reactive mindset, so they start engaging with beauty at a young age.

They were the first to innovate novel consumption habits for supplements to ensure that consumers could get the advanced ingredients required to tackle inner beauty concerns but in tasty and enjoyable ways, with products such as niacinamide breadsticks, collagen ice creams and melatonin gummies. This brings more joy into everyday wellness.

The opportunity for beauty in China is huge – the country’s beauty market is set to grow by 117% by 2025, while in comparison the mass market is expected to grow by only 24%.

Wellness tech at home Beauty is just one subset of the overall wellness industry, and technological innovation has played a huge part in making both beauty and wellness even more accessible. For example, the connection between a spa treatment

Zarina Kanji leads Tmall global business development for health and wellness, food and beverage, and beauty-tech brands at Alibaba UK and Nordics. Zarina is responsible for helping brands to enter the Chinese market and build their international business by connecting them to the over 1.31 billion global annual active consumers across the Alibaba ecosystem. She is based in London.

and at-home wellness is a very exciting space in China because of the Chinese consumers’ open-minded attitude to tech, as well as product development itself.

According to the research firm Qianzhan, China’s at-home beauty device market reached $1.38 billion (9.6 billion RMB/£1.13 billion) in 2021 and it is still considered relatively nascent despite comprising 60-70% of the global market share.

Being willing and able to invest in at-home devices, the take-up of at-home tech was accelerated by having to stay at home during the pandemic. A product such as an LED mask that can treat a range of problems from anti-ageing to acne, muscle and joint aches, not only works its magic but at the same time forces the user to 38 Expert Advice Beauty & Wellness 2023
HEAD OF HEALTH AND WELLNESS, TMALL GLOBAL, ALIBABA GROUP UK Zarina Kanji Zarina Kanji, Head of health and wellness, Tmall Global, Alibaba Group UK

take time out of their day to be still, listen to a podcast or meditate. It combines all elements of beauty, health and mental wellbeing for a holistic wellness experience in your home, and this type of product has created a new category within beauty – it is evolving the business of wellness to be more accessible to more people.

The beauty of slowing down Personal care and beauty are readily accessible in terms of price point, variety of products and availability of access. It is the starting point for Gen Z and continues throughout generations and it has been education, coupled with the increased focus on health and wellness accelerated by the pandemic over the past 3-5 years,

Clockwise from opposite page: high-tech is a high-value business; healthy ice-cream offers a sense of wholesome luxury; wellness is taking place at home in China

that has opened up the minds of Chinese consumers to invest in the broader economy – health, tech, fitness, travel, and a slowing down of pace for activities such as yoga or embracing zen culture in tea houses.

The notion of affordable luxury plays a large part here and is very relevant in today’s economic climate. Investing in a wellness retreat costs more than treating oneself to a bottle of luxury shampoo or skincare product: ‘at-home’ is accessible and can still provide that coveted feeling of taking care of oneself. 39 Expert Advice Beauty & Wellness 2023
Zarina Kanji
Chinese consumers are global leaders in adopting niche beauty trends. Their preventative lifestyle attitudes, along with technologies that are revolutionising brand product development, has built a thriving global wellness industry.

‘Beautiful wellness’

To look good is incredibly important and vanity is the doorway to wellness. We know that people who look good get hired more, paid more and generally in life have an advantage. This has been shown in research, but we don’t need research to confirm this, we already know it. We also know that we don’t look good, whatever our appearance, unless we feel good. Hence beauty and wellness go hand in hand.

And to add to that, we have the ‘lipstick effect’ – as in, when societies have bad times, lipstick sales go up because we feel the need to make even more sure that we look our best. So, wellness is at the centre of beauty on so many levels, physically, psychologically and of course topically.

The pressure of beauty Spending on beauty products that make all kind of claims and promises has always been high – we want to have that fast-track magic potion that will make us more attractive. We humans are always up for a shortcut, a pill, a trick that can solve the issue. This is how our brain is constructed, to always find the easiest way out.

Bad self-image, fashion, social media and trends in beauty all create a huge pressure on people to look good. Whether it is being skinny, curvy, having big lips,

Anna Bjurstam, a leader in the wellness industry for 25 years, was instrumental in developing Six Senses as a leading wellness brand and was co-owner of Raison d’Etre, which she sold in 2013. Today, Anna is the ‘wellness pioneer’ for these companies. She also works as an independent consultant and serves on a number of boards, including the Global Wellness Summit. She has a deep interest in quantum physics and a variety of wellness fields.

small lips etc – it is an incredibly unhealthy thing. We are being influenced by fabricated TV shows and false social media pictures and we are letting them lead us.

Norway has recently put a ban on retouched images – it can only be 8%, which is very little. Be Real and other apps are coming out and hopefully we can get away from an unhealthy beauty image, but I doubt it.

Opportunity knocks

Whatever the case, the wellness industry is presented with a huge opportunity. What we as an industry can do is advocate the importance of ‘inside’ beauty – brain beauty, gut health for beauty etc. And I am very much for making the most of this.

We know that sleeping badly and stress cause wrinkles 40 Expert Advice Beauty & Wellness 2023
WELLNESS PIONEER, SIX SENSES HOTELS RESORTS SPAS Anna Bjurstam Anna Bjurstam, Wellness pioneer, Six Senses Hotels Resorts Spas, Global

and make us look bad from the inside-out and outside-in, and perhaps we should focus more on talking not only about sleep and stress but also about beauty sleep, de-stressing for less wrinkles and such like.

Beauty shifts to watch

Homecare beauty is growing rapidly, where you can do at home what the salons do, for a much more affordable price. Especially when it comes to equipment such as red-light LED face masks, EMS for hair growth, deep cleanse devices and electrostimulation. I also think that the collagen market has only just begun, as well as many other supplements that can help beauty and wellness.

Furthermore I think we are going in the direction of natural beauty, as consumers are getting more and more

educated about what works – false claims, chemical beauty brands and other equipment, services and products will have problems continuing to grow unless they jump on the ‘integrity bandwagon’, which I hope will become big in the next couple of years.

I am very excited for the frequency with which beauty businesses are coming out with high-tech devices that can make a big difference – I see more and more of these coming my way and it will be interesting to see how this market grows.

We are finally moving away from anti-ageing to focus on either pre-ageing or longevity, which is also great. 41 Expert Advice Beauty & Wellness 2023
Anna Bjurstam
Beauty is a huge driver of wellness, where ‘outside-in and inside-out’ is today an undervalued combination. Snake oil beauty and unhealthy self-image versus pure, natural and healthy beauty is the battle ahead of us.
Clockwise from opposite page: meditation in nature, a fig body treatment and panoramic sauna by Six Senses

‘Beauty with purpose’

Ithink we’ve come a long way from beauty being confined to cosmetics and skincare. Over the last decade beauty has taken its place in the modern wellness realm. The two once distinctly separate worlds have converged, opening up a huge opportunity for growth innovation. The wellness industry has benefited from that massively and vice-versa. In fact, revenue in the Beauty & Personal Care market amounts to around $534 billion (£437 billion) in 2022, and the market is expected to grow annually by 5.86%.*

The evolving ageing conversation

This convergence has enabled a more positive experience of beauty. For example, we have moved away from negative terminology such as anti-ageing and now understand our skin from a health perspective.

Also, we are seeing beauty and skincare shifting to be more of a health-driven pursuit. A recent study from Euromonitor International indicates that more than 50% of consumers define beauty as ‘looking healthy.’ Scientists at the Babraham Institute, UK, have been able to restore a 53-year-old woman’s skin cells to match the profile of cells 30 years younger. Also, a 2019 research pilot* has suggested that twice-daily moisturising of the skin – the body’s largest organ –

Jessica Smith has worked in brand director roles across the beauty and wellness space and been closely involved with several successful start-ups. As a senior strategic futures analyst at The Future Laboratory with a specialist niche in the beauty, wellness and luxury markets, and a content editor for social wellness club Remedy Place, she has over a decade of experience spanning across; trend forecasting; cultural and consumer insight; and brand strategy.

might be able to help mitigate age-related issues such as Alzheimer’s, heart disease and diabetes.

Smell, mental health and the skin

With more than seven in ten Gen Z adults in the US said to have experienced symptoms of depression during the pandemic, recent studies have shown the connections and direct correlation between mental health and skin health.

And there is plenty of innovation around the link between age and scent. Brands can alleviate the signs and cues associated with ageing.

For example, LipoTrue has launched a proprietary ingredient that neutralises odours that typically escalate after the age of 30 from the feet, armpits, neck and stomach. According to the brand, ‘each one of us has 42 Expert Advice Beauty & Wellness 2023
CREATIVE BRAND CONSULTANT AND WELLNESS, BEAUTY EXPERT Jessica Smith Jessica Smith, Brand consultant, The Future Laboratory, UK

an odour print, just like a fingerprint, which is our own and unique personal scent, and after 30, natural odours from the body, including isovaleric acid and 2-nonenal, become more potent.’

Feeling good in your own skin

Also, new frontiers in psychodermatology – a relatively new area in psychosomatic medicine – are exploring the interaction between the mind and skin. Dermatologists have found that one in three of their patients who have skin conditions also have a mental health condition, which might be anything from mild depression to anxiety, all the way to schizophrenia and delusional infestation.

Beauty brands are also stepping up to create new levels of access to mental health resources for today’s

From opposite page: brands including One Skin and Respekt are taking a new approach to beauty

youth. Dopamine products that improve mood have also become skincare essentials. This Works’s Stress Check collection includes a fragrance Mood Manager. Created using MRI brain imaging, a motion-activated scent tackles the physical and mental effects of stress, helping to reduce anxiety.

In a similar vein, beauty brand Respekt has launched Beautitation, a meditation app designed to be used in conjunction with daily skincare routines. In building mindful moments into the daily routines of beauty consumers this demonstrates how lifestyle and emotional wellbeing can affect appearance.

* Source: University of California San Francisco, USA 43 Expert Advice Beauty & Wellness 2023
Jessica Smith
Beauty has broken free from the confines of cosmetics and skincare and has taken its place in the modern wellness pantheon, incorporating aspects of fashion, food, all-natural ingredients, health, fitness and mindfulness.

Brands to Watch ELEMIS promotion

The Pro-Collagen success story

Next year is set to be a celebratory one for ELEMIS as it marks the anniversaries of two iconic products from its Pro-Collagen range.

Twenty years on from the launch of Pro-Collagen Marine Cream, one unit of the instantly recognisable hero product is now sold every 15 seconds around the world. In addition, 2023 will be a decade since the launch of ELEMIS’s Pro-Collagen Cleansing Balm, which has become an icon with its own mini franchise of varieties. As the main entry point to the brand for most customers, one of these balms is sold every 13 seconds internationally.

An innovative formulation

First launched in 2003 after going through 52 formulations and two

clinical trials, Pro-Collagen Marine Cream established ELEMIS as a truly results-driven, anti-ageing skincare brand. “We were adamant that this was our opportunity to break into the anti-ageing sector seriously,” explains Noella Gabriel, global president and co-founder of ELEMIS. “And to do it, we needed to have something a bit disruptive, a bit bold.”

The new product featured a gel-cream texture with a delicate rose and mimosa aromatic, at a time when heavy, rich anti-ageing creams were the only option for older skin. Its silky, satin finish layers beautifully under makeup, and is popular in every ELEMIS market.

The launch saw ELEMIS embrace the potent benefits of seaweed for the skin. Formulated with a range of algae, 44
“To break into the anti-ageing skincare market we needed something disruptive and bold.”
Noella Gabriel Global president and co-founder, ELEMIS
To mark milestones for ELEMIS Pro-Collagen Marine Cream and Pro-Collagen Cleansing Balm, global president and co-founder Noella Gabriel discusses the importance of spa skincare

ELEMIS was one of the first companies to discover and introduce clients to the unique hydrating properties and antioxidant benefits of padina pavonica. The formula also features chlorella vulgaris, a single-celled freshwater green micro-algae, known to boost the skin’s luminosity and counteract the visible signs of ageing.

Driven by results

A beautiful product must deliver results and independent trials are vital for a brand to communicate the efficacy to consumers. “We felt that if we were going to break into the sector, we’d like to bring with it some serious clinical evidence,” says Gabriel. “And that was our first time as a brand to venture into clinical trials.”

Pro-Collagen Marine Cream has been clinically proven to reduce the look of fine lines and wrinkles in two weeks and increase hydration by up to 248%.

For the ELEMIS team, this was just the beginning of the Pro-Collagen journey. “We then extended the franchise because people wanted an SPF and a rich cream,” explains Gabriel.

The collection now includes a range of eye treatments, night cream, skin supplements, serums, face oils, a peel and the Ultra Smart collection.

“We didn’t just take the winning formulation as a base and run it across the line extension as most brands do,” says Gabriel. “Each product is unique, we have created a texture library – that to me is very important because the skin is alive.”

A balm for the brand

When the Pro-Collagen Cleansing Balm first launched in 2013 it too was destined to be a success. The team worked extremely hard behind the scenes to perfect its melting texture, action and results.

Transforming from a balm, to oil and then milk, there are now three core products and five limited-edition aromatics across the range.

Designed as a daily skin wellness

Brands to Watch ELEMIS promotion

ritual for hydrating and cleansing the skin, there is an active aromatic blend of nine essential oils.

The product is also drawing new and younger clients to ELEMIS’s offering.

“It has now become our number one client acquisition product,” says Gabriel, “Generation Z consumers are truly embracing its sensorial texture and benefits.”

The importance of spa Reflecting on the success of the brand’s Pro-Collagen line, Gabriel notes the importance of the spa industry to the global phenomenon. “Spas are responsible for growing this franchise,” she states. “There is no doubt about it,

spas are where the clients fall in love with the brand. Spas have contributed hugely to building our popularity, giving time and attention to the delivery of ELEMIS education and service.”

To mark the anniversaries of these two iconic products, ELEMIS is launching new editions in early 2023. Pro-Collagen Cleansing Balm will have green fig added to provide a new variation to the collection, while Pro-Collagen Rose Marine Cream will introduce a new scent to the line.

“For the first time we’re bringing in a new aromatic that’s true decadence,” says Gabriel, “And it has already been received with great excitement.” 45

In conversation with... Amanda Jennings

Celebrating the careers of spa leaders, European Spa meets Amanda Jennings, the powerhouse behind Serenity Spa at Seaham Hall in County Durham

Now a well-established gem set upon the Heritage Coast in County Durham, UK, Serenity Spa at Seaham Hall hotel has garnered a reputation for its luxury wellness offering. And much of this well-deserved repute is down to the commitment and talent of spa manager Amanda Jennings, who was named Spa Professional of the Year at the 2021 Hotel Cateys.

In the year in which she celebrates a decade at Seaham Hall, which is also marking its 20th anniversary, European Spa catches up with Jennings to delve into the secrets of Serenity Spa’s much-lauded success and get some exclusive insights into future plans for the business.

“Spa development is not about chasing the next new thing, it’s about smarter additions, and always with therapist wellbeing in mind.”

Amanda Jennings Spa manager, Serenity Spa at Seaham Hall

Climbing the spa ladder Jennings’s unusual trajectory to spa manager began on the reception desk at Seaham Hall in 2012. “I did a degree in fashion but fell out of love with it so applied to be spa receptionist here at Seaham. I remember putting rollers in my hair for the interview!” she jokes. “They asked me who I’d like to get stuck in a lift with and I said David Beckham, Chris Martin and Steve Irwin. I don’t know if that was the right answer, but I got the job.”

Fast-forward just three months and Jennings, “always the grafter”, was promoted to assistant reception manager. Under the mentorship of spa managers Davina Hassell and later Helen Coulon, Jennings says: “I began to run the spa 46
Expert Advice Spa Leadership

Expert Advice Spa Leadership

Serenity Spa sets the tone for escape and relaxation on arrival 47

without really realising it. They helped me to believe in myself and, when Helen left, I was offered the role.”

Developing with experience

Jennings admits some trepidation when she first took on the role. “I don’t come from a treatment background and at first that worried me, but not all therapists can master an understanding of operations or make great managers. I think the secret to our success now is that I’m experienced in front-of-house while Dannika Herron, my assistant spa manager, has progressed from a treatment background.”

Jennings firmly believes that it is the staff who make a spa stand out from its competition and make a positive impression on guests. “We’re about people first, both guest and team. This provides a level of consistency,” she says. “The majority of Seaham Hall staff are locally sourced and one of a kind.”

The average length of service for therapists at Serenity Spa is between four and seven years, and both she and Herron are highly focised on supporting them. “Increasingly we’re finding our therapists need more life skills to deal with clients’ worries and problems,” explains Herron. “Amanda and I have an open-door policy for staff to share their feelings and vulnerabilities, and we have put them through Temple Spa’s mindset

From top: Seaham Hall on the Heritage Coast in County Durham, UK; the characterful spa interior; the outdoor hot tub in the Serenity Spa garden 48
Expert Advice Business Leadership

training to help them understand the power they have to change clients’ feelings while in the treatment room.”

Jennings works hard to recruit and retain a top-notch team, and is tackling industry-wide recruitment issues by offering placements in partnership with four local colleges. “We put in the time with colleges and reap the rewards – the calibre of apprentice we get is a direct correlation to that relationship,” she asserts.

“The Serenity journey is what keeps us fresh, and it needs continuous development,” she emphasises. “Most recently we’ve added positive tech, partnering with Premier Software and OneJourney to support the team, so that we’re working smarter, not harder. For every change, the guest journey has to work.”

Pandemic-driven change

Serenity Spa has driven £2.2 million (€2.55 million) in revenue in 2022 so far – up from £1.7 million in 2015 – and the business ran at 89% occupancy over the summer months, compared to 74% in summer 2021.

“Our revenue performance peaked in 2019 at £2.4 million, but the pandemic taught us that we were busy fools – it wasn’t sustainable,” explains Jennings. “We offered spa days, evenings, half days – all for up to 50 people per session. Post-Covid we reduced everything to three offerings – a full spa day, a spa evening with a treatment, and a twilight spa with dinner. That’s it! And we’ve stuck with our post-Covid

maximum of 30 guests. We were trying to be all things to all people and we had started to lose our path. I believe that 2019 peak would have dropped off anyway. We’ve learned that less is more.”



North East Beauty Awards 2019


Professional Beauty Awards 2017 and 2018


For three consecutive years

5 LUXURY BUBBLE SPA since 2015



BEST FOR INNOVATION National GSG awards 2022


Boutique Hotelier Awards 2022


North East Hotel Awards 2022 49 Expert Advice Spa Leadership
Above: therapist development is crucial to providing a memorable guest experience

Reduced numbers have been offset by increased prices. “We charge £195 for spa day spa and £115 for Twilight Spa, while members pay £200 a month,” Jennings says. “We increased prices incrementally in line with the market – the timing of price rises is crucial.”

The power of external partnerships

Key to Jennings’ evolution of Serenity Spa is her selection of brand partners, each of which has been chosen to elevate the treatment offering and create unique points of difference. “There are no rules for spa, no right or wrong; as long as you know your USP inside out and learn to say ‘no’ if something doesn’t fit with your brand values,” she says. “And not everything needs to use internal resources. To support spa progression, you need to work with outside partners and support local businesses in order to bring about diversity.”

In this vein, Serenity Spa offers workshops that are led by external partners, including Pilates (a whole day with lunch, a treatment and access to the spa for £155); the Wim Hof Method, taught by Breathwork and cold-exposure instructor Hayley Dorian; Nordic

walking; and Hummingbird Hypnotherapy.

“The crossover between hotel and spa is growing ever more entwined and I’m working on getting that integration right,” Jennings adds. “People want more than a hotel room and a spa, they want an all-encompassing wellness experience.”

Evolving with the industry

Plans are afoot for a number of innovations at the spa in 2023 and beyond. “I’m working on a healing hub with many sensory elements included – heat and cold, and 50 Expert Advice Spa Leadership
Above: the spa garden at Serenity Spa is ideal for twilight relaxation
“We have an open-door policy for staff to share their feelings and vulnerabilities... we help them understand the power they have to change clients’ feelings while in the treatment room.”
Dannika Herron Assistant spa manager
ACQUALINA RESORT AT SPA & RESIDENCES ON THE BEACH · ANDA SPA · ANDAZ SCOTTSDALE RESORT ARIA RESORT & CASINO ARIA SKY SUITES BACCARAT HOTEL NEW YORK BANYAN TREE SPA MAYAKOBA BELLAGIO · BOSTON HARBOR HOTEL · EAU SPA AT EAU PALM · BEACH RESORT & SPA · EDGE SPA · EQUINOX Insignia Modern™ The World’s Finest Spas Choose +1 760-597-2155 ∙ S USTAINABLE B ESPOKE I NNOVATIVE 2016 Sustainable Manufacturer of the Year Built to Order Configurable Hand-finished INNOVATIVE AWARD Award Winner - Equipment 2014, 2015, 2017, 2018, 2019, 2020, 2021

Left from top: the spa’s Ozone dining room serves nutritious and tempting dishes; the indoor pool and thermal area; guests submerge themselves in the outdoor hot tubs at Seaham Hall

scents – so watch this space. We want a playful design to encourage guests’ childlike curiosity. Our brief to designers is to create spaces people want to explore.”

There will be exclusive partnerships to purposefully bring the outside in, making use of sound and visuals. “It’s not about chasing the next new thing, it’s about smarter additions, and always with therapist wellbeing in mind,” she states.

The spa garden will also evolve and the owner, Seasons Holidays, also has plans to build lodges on-site starting in 2024. “We’re very agile – there’s always rolling change and adaptation, nothing sits still, everything moves at all times. Staff won’t stay where there’s no progression – and guests won’t return,” Jennings concludes.


Serenity Spa at Seaham Hall

History: Built in 1791 and formerly home to Lord Byron, Seaham Hall has been everything from a secret whisky distillery to a sanatorium for tuberculosis patients, before being taken over by Seasons Holidays in 2012

Managing director: Ross Grieve

General manager: Carlo Iulianella

Architects: Napper Architects

Interior design: Blackthorn Design Studio Spa size: 4,087sqm

Treatment rooms: 17 Staff: 21 therapists

Members: 350 members (cap 400)

Facilities: Swimming pool, outdoor hot tubs, spa garden, infinity pool, herbal sanarium, salt sauna, hydrotherapy pool, waterbed relaxation zone, cosy-corner hideout, Ozone pan-Asian restaurant Spa linen: BC SoftWear

Treatment beds: Gharieni, Oakworks, Living Earth Crafts

Gym equipment: Technogym

Product partners: ishga, Temple Spa, OPI

Suppliers: Xhayle, DaleSauna, OneJourney, Premier Software, Skyline garden furniture, DM Tiling 52 Expert Advice Spa Leadership

Essential oil blends that deliver moments of reset for the mind, body & skin.

Featuring the world’s finest, most potent and pure essential oils sourced from sustainable growers. Each signature blend is handcrafted and incorporated into our treatments to create the ultimate, effective spa experience that can be found globally.

A British Wellbeing Icon since 1985

DISCOVER MORE Contact us at

SINCE 2020
World’s Best Aromatherapy Brand

Wellbeing on the waves

European Spa discovers how ESPA’s expanding luxury maritime spa partnership with Scenic Group is set to continue aboard the new Emerald Sakara and Scenic Eclipse II

The original holistic wellness partner with a portfolio of more than 450 spas in 55 countries, ESPA is further applying its experience to the floating spa market aboard two new ships with The Scenic Group in 2023. Emerald Cruises’ new Emerald Sakara, and Scenic’s Scenic Eclipse II, both debuting next year, will offer a full complement of ESPA experiences, massages and facials in their on-board spas.

Holistic cruising

On Scenic Eclipse II, a 550sqm spa will house three luxurious and generously sized treatment rooms providing holistic wellbeing on the water. Signature treatments will include Scenic Rejuvenate, a 120-minute therapeutic ritual that incorporates guided visualisation and breathing techniques, gentle yogic stretches and targeted massage.

On Emerald Sakara, the spa will feature two treatment rooms and offer therapies including ESPA’s hero Back, Face & Scalp Ritual with hot stones. It will also offer facial rejuvenation treatments such as the powerfully age-defying Intense Regenerating Facial, which includes the brand’s Tri-Active Bio-Retinol formulations and targeted facial lifting techniques.

Wellbeing at sea

ESPA’s maritime wellness ventures already include the indulgent 550sqm Senses Spa by ESPA on board Scenic Eclipse, the world’s first Discovery Yacht, as well as Elements Spa on the Emerald Azzurra.

Senses Spa by ESPA offers guests a one-of-a-kind yoga studio – the first to offer aerial yoga at sea – as well as an infrared sauna, steam rooms, plunge pools, thermal loungers and experience showers.

Meanwhile, Elements Spa on the Emerald Azzurra, with its infrared sauna, provides a peaceful sanctuary that combines new technology with ancient holistic therapies, based on the balance of the five Ayurvedic elements.

“ESPA is honoured to be expanding our luxury maritime partnership with Scenic Group in 2023,” says Hayley Warman, head of Europe and ROW spa operations. “Scenic and Emerald Cruises offer luxury cruising and on-board amenities, and we’re overjoyed to be providing guests with even more opportunity to discover

Above: the Senses Spa reception area on board Scenic Eclipse

Left: the spa on Scenic Eclipse II will offer mindful massage treatments 54
Brands to Watch ESPA promotion

ESPA’s wellbeing at sea.

“Experiencing wellness at sea is a journey within itself, whether that’s yoga on an open deck while taking in the amazing views or simply relaxing in the infrared sauna,” says Warman.

“ESPA will be offering a range of holistic therapies, each curated to balance mind, body and spirit while cruising to some of the world’s most beautiful destinations.”

A sustainable philosophy

Guided by 30 years’ experience, the ESPA team has created deeply sensorial and personalised wellness experiences for both cruise ships, which will travel to destinations as diverse as Antarctica and Australia.

As an authority in spa creation and management, ESPA is offering full operational support to Scenic Group, from tailored pre-opening to ongoing management, recruitment and retention management, and business development.

“Scenic Group is thrilled to be partnered with world-renowned spa experts ESPA – a brand that fits well with our beliefs and natural, holistic and sustainable philosophy,” says Raj Dhariwal, director of fleet spa operations. “ESPA provides us with exceptional training and operational support, allowing us to choose from an array of treatments to develop a menu that fulfills the needs of our guests.”

The partner of choice

ESPA is well versed in creating deeply sensorial and uniquely personalised wellness experiences in diverse locations. Its leading aromatherapists and biochemists craft every product and treatment, combining natural wisdom with the scientific power of the purest ingredients to create a pioneering vision of holistic spa

treatments and innovative skincare.

Partnering with ESPA ensures all elements in the spa work synergistically, according to Danny Golby, managing director of ESPA International. He says that the global nature of the business means the team has a profound understanding of requirements and considerations across the cultural spectrum.

“We have an intuitive understanding and creative adaptability, which allows us to develop excellent quality concepts into fully operational successful spa businesses,” says Golby.

“ESPA has the resources, the knowledge and the experience in the worldwide spa and wellness market to establish these maritime spas at the forefront of wellness, at the same time pushing the boundaries to drive our industry forward.

“As a flexible spa partner, we have a proven track record of implementation, execution and commercial success.” 55
Right from top: Emerald Azzurra pictured off Santorini, Greece; the relaxation room on board Scenic Eclipse

Global Wellness Summit 10 takeaways for 2023

European Spa reports on the key messages and predictions discussed by the industry’s brightest and best at this year’s Global Wellness Summit in Tel Aviv

Open hearts, Open Minds and Open for Business’ was a fitting theme for the recent Global Wellness Summit (GWS) in Tel Aviv, Israel. A platform for the latest thought leadership, the 16th event was presented by GWS co-founder, chair and CEO Susie Ellis and chief creative officer and executive director Nancy Davis, supported by co-chairs Amir Alroy, co-founder of Welltech Ventures, and Servotel president Ömer Isvan.

Looking beyond the constraints of politics and borders, the vibrant city of Tel Aviv was the perfect backdrop for industry leaders to come together for three fast-paced days of talks, panels and collaborative workshops.

As always, the term ‘global wellness’ was broad and deep, but the open-hearted theme helped everyone to express their invaluable contributions to the $4.4 trillion (£3.6 trillion) global wellness economy. This Summit looked to shine a light on the direction of travel for many facets of wellness that will shape the future, including: spa, beauty and personal care; fitness and nutrition; wellness travel and hospitality; tech innovation; and a notable focus on medicine and

healthcare. High on the agenda were contributions from Israel’s welltech community, as well as the latest innovations in urban architecture, wellbeing music and new preventative health initiatives.

From the creative canvas of the world of wellness, here are our takeaways from this year’s GWS:

1Booming Femtech will continue to bust taboos

The lack of meaningful funding dedicated to women’s health came under fire by powerhouse keynote speaker Aradhana Khowala, founder and CEO of Aptamind Partners, who was recently voted one of the most influential figures in global hospitality.

“Gaslighting women is becoming increasingly common when it comes to health and wellness. When your GP, or even your family, don’t take your pain seriously – they are gaslighting you,” warned the hospitality and Femtech leader. “The time for equality in women’s health worldwide needs to happen now,” she urged, citing the gender gap in health as being the most dangerous of all.

“We have collectively ignored women’s health problems, but now

it’s time to see wellness through an equality lens,” she continued. “On average, women get diagnosed later than men in over 700 diseases (cancer 4.5 years, diabetes 2.5 years). The contraceptive experience has not been innovated since the sexual revolution. In fact 20-30% of women report being dissatisfied with their contraception pills. Also, 73% of women do not get treatment for menopause issues.”

Backing this stark picture, recent analysis by the consultancy McKinsey states that only 1% of global pharma research is dedicated to women’s health issues.

Looking to the future, Khowala cited Femtech as the next biggest disrupter in the wellness economy. A vertical to watch, this encompasses a range of tech-enabled products and solutions for menstrual, pelvic and sexual health, contraception, fertility, maternal

1. Sue Harmsworth, MBE receives the GWS Leading Woman in Wellness Award presented by the GWS’s Susie Ellis, Nancy Davis and Ömer Isvan

2. Summit co-chair Amir Alroy of Welltech Ventures

3. Yuki Davidson, Bharat Mitra and Charles Davidson of Peninsula Hot Springs

4. Yoriko Soma of Conceptasia with Prof Mary Tabacchi of Cornell University and Dr Nicola Finley, GWS Advisory Board

5. Mia Kyricos of Kyricos & Associates

6. Aradhana Khowala, CEO and founder of Aptamind Partners and chair of global advisory board, The Red Sea Development Company 56
Expert Advice Global Wellness Summit 2022 57
Advice Global
2022 5
3 1
Wellness Summit
2 6
Gaslighting women is increasingly common when it comes to health and wellness... The time for equality in women’s health worldwide needs to happen now Aradhana Khowala

wellbeing, menopause and a number of health conditions that affect women.

“The Femtech industry was only coined in 2016 and it’s growing rapidly. It grew to be a $2.5 billion industry in the US in 2021. By 2027 it is predicted to be a $75 billion market in the US,” Khowala stated.

Everything starts with financial wellbeing

Economist Thierry Malleret highlighted the importance of the wellness movement as a global aspiration for humanity. The challenge of equality in financial wellness was one of his key messages.

“Wellness has to do with the economics of life. It’s much broader than the narrow universe we normally focus on,” he told attendees. “Without financial wellbeing there is nothing else – solving preventable diseases starts here.

“Wellness is not an industry or asset class, it’s an aspiration. There are many wellness activities that are difficult to measure – in fact the universe of wellness is much, much larger than we can measure. It is also a global aspiration to be well. It’s expandable, it also has scarcity value as more and more people become unwell from preventable disease.”

Malleret added: “The world is changing, dividing, but rising. People want a combined way to experience things: be it wellness, nature, art, culture. People want to be together and experience life together.”

Protecting the natural world is an economic imperative

American cinematographer Louie Schwartzberg reinforced the critical message to protect nature. His extraordinary heartfelt work using timelapse photography celebrates the beauty of our natural world, the wisdom of people and our deep connection to the planet. His new film Gratitude Revealed was a journey 40 years in the making.

Thierry Malleret also highlighted the critical importance of protecting biodiversity, which he said was as important as climate change. “We need to understand nature as a form of capital. Half of the world’s GDP could be measured as ‘natural capital’ and we are seeing an explosion of business start-ups

2 58
Expert Advice Global Wellness Summit 2022
2 3
3 4 1

Wellness is not an industry or asset class, it’s an aspiration. It also has scarcity value as more and more people become unwell from preventable disease


devoted to nature,” said Malleret. “The pandemic has helped us to understand that nature is the perfect antidote to the ills of the world. The wellness of nature – this is where we need to invest more.”

4Blue Zone nutrition for health, happiness and longevity

Explorer Dan Buettner, founder of Blue Zones, National Geographic Fellow and author of The Blue Zones Kitchen: 100 recipes for living to 100, provided a fascinating view of common lifestyle practice and the diets of those living longest in the world – in places known as Blue Zones. He cited purpose, life satisfaction, daily emotions and nutrition as the keys to longevity and living a good life.

“The calculus of ageing offers us two options: we can live a shorter life with more years of disability, or we can live the longest possible life with the fewest bad years. As my centenarian friends showed me, the choice is largely up to us.” blue-zones-project

5The rise of social bathing: where there’s water, there’s life

A focus on the renaissance of social bathing, which is essentially the beating heart of the spa world, was gratifying to hear. “Every culture has a bathing tradition and this is a clear route to assessable wellness,” said Stelian lacob of Therme Bucharest. “Our buildings create wellbeing and meaningful experiences for people and we see around 800,000 guests a year.”

He continued: “The problems around health are big and we [as an industry] have to find ways to do things at scale. Making pursuits like social bathing more accessible can help millions of people to find wellness.”

Bharat Mitra, co-founder of Peninsula Hot Springs in Australia, also highlighted the power of water to bring people together.

Louie Schwartzberg of Moving Art 59
Expert Advice Global Wellness Summit 2022 Thierry Malleret
1. Film-maker
“The purpose of Peninsula Hot Springs is 6 6.
Catherine Feliciano-Chon of Catchon – A Finn Partners Company
Thierry Malleret, economist and co-founder Monthly Barometer
Sanam de Loren of Loren & Associates with Sammy Gharieni and Alina Hernandez of the Gharieni Group
Dan Buettner, founder of Blue Zones
GWS Shark Tank of Wellness 2022 judges celebrate this year’s winner, Anvisha Vora (centre) and runners up Kay McCall (far right) and David Austin Jones (far left)

about creating community for people. It’s a place where they can come and connect. Connect with themselves, connect with each other and their own inner well of wellbeing,” Mitra emphasised.

Tina Newman of Castle Hot Springs in the US added: “We see the huge potential in future to build a worldwide community of hot springs, in order to share inspiration and bring wellness leaders together.”

To find out about World Bathing Day in June 2023, visit

The metaverse eyes fitness, health and wellbeing

In a world where the impact of social media and digitalisation on every aspect of life is accelerating, it was fascinating to hear that Meta (previously Facebook) has three global development pillars: Gaming, Work, and the third, Fitness, Wellbeing and Health.

As the metaverse continues to rapidly take shape, opportunities for creative partnerships between tech giants, gaming technology developers and leading health, fitness and wellbeing providers are endless.

“The metaverse is a collection of socialised spaces where people socialise and play like in real life. In the metaverse experiences are always ‘social first’,” explained Meta’s Noam Gabison, who predicts a five to seven- year window for consumer adoption of the metaverse into daily life.

“Meta can serve an important and unique role in health and wellbeing with our partnerships with health leaders,” Gabison claimed. “Our aim at Meta is to bring people and organisations together to improve health, and we are already using the metaverse for medical team communication and education.”

“The Metaverse is only taking screen time from other apps and services, not real time ‘offline life’ activities,” promised Gabison. “It’s a companion to real time in life not a replacement,” he reassured those present.

BBC StoryWorks puts a documentary focus on wellness

In Pursuit of Wellness: The Art & Science of Living Well is an exciting new pilot series created by BBC StoryWorks in collaboration with the Global Wellness Institute. which 60
Expert Advice Global Wellness Summit 2022
6 2 3 1 4



Summit co-chair Ömer Isvan of Servotel

The Global Wellness Institutes’s Ophelia Yeung, Susie Ellis and Katherine Johnston

Tony De Leede of Gwinganna Lifestyle Retreat with C. Victor Brick of PF Growth Partners and Renee Moorefield of Wisdom Works Group

Itay Zetelny of Ernst & Young Israel

Sponsors of the Global Wellness Summit

Sarah Camilleri of European Spa with Sara Jones of Spa & Wellness MexiCaribe

8. Sue Harmsworth, MBE

debuted at the Tel Aviv Summit.

A collection of fascinating stories dedicated to pioneering wellness worldwide, the new programmes span 16 films and six articles, under four themes of Body, Mind, Culture and Design. The investigations are far-reaching and focused on accessible wellbeing, with one revealing how the latest ‘well’ building designs can positively impact on our lives, and another exploring how young Kenyans are finding new appreciation for the benefits of traditional healing plants.

Simon Shelley of BBC programme partnerships, part of BBC StoryWorks, said: “We hope that defining wellness through the lens of people across the globe, who are keeping well and striving to function at their best with traditional and modern rituals, inspires viewers at whatever stage of a wellness journey that they are on.”


Spas need to up their game to meet growing demand

According to GWS co-chair Ömer Isvan, the enormous acceleration in wellness demand means the average spa will need to up its game fast if it is to capitalise and stay at the vanguard.

“Wellness is moving from the hands of the industry to the hands of the individual,” said Isvan. “Before the pandemic you would walk into a spa or wellness destination and say, ‘deliver me well’. Today, touch is an inherent need that we no longer take for granted. People expect more. They may ask, ‘what can you provide that I don’t already do?’

The knowledge and the self-adoption of wellness regimes and selfcare have totally integrated into real life. This is a very strong trend in the advanced economies.” 61
Expert Advice Global Wellness Summit 2022
Sustainability, climate change, social and natural heritage protection should be at the heart of everything we do in hospitality
Ömer Isvan 7
2. 3. 4. 5. 6. 7. BBC StoryWorks’ Simon Shelley

1. Robert Hammond of Therme Group US 2. Aldina Duarte Ramos of Accor 3. Shai Efrati, MD of Shamir Medical Center 4. Six Senses’ Neil Jacobs

Amy McDonald of Under A Tree

Belgin Aksoy, founder of Global Wellness Day

Karina Stewart from Kamalaya Koh Samui 8. Susie Ellis and Nancy Davis with Myndstream’s Freddie Moross, who was awarded the Debra Simon Award for Leader in Furthering Mental Wellness, and Lynne and Victor Brick, previous recipients of the award

Isvan added that the physical environments for wellness need to evolve rapidly. “We went through a period of cut-and-paste spas in every hotel. This day is over,” he emphasised.

“Sustainability, climate change, social and natural heritage protection should be at the heart of everything we do in hospitality.”

Sue Harmsworth, MBE, had also warned spas that they were behind in meeting wellness demand and in some cases moving away from what they do best.

Isvan offered advice on how businesses meet meet demand more effectively. “My advice is don’t build a spa unless you have the talent and the tech to satisfy the platform of demand – if you want to succeed,” said Isvan.

“Currently, there are very few brands that can provide the leadership needed to create more access to that talent and technology.”

Importantly, he pointed to the interconnectedness of people and planet.

“Across the world we also need to be much more aware of the collective consciousness needed for our planet. The earth’s wellness and our wellness are totally interconnected.”

9Hyperbarics – could they be a silver bullet for brain health?

Brain health was a key topic at the GWS that offered a window into the future for an ageing world. Pioneering research into hyperbarics at the Shamir Medical Center, Israel, led by Shai Efrati, MD had found positive results on brain function, cardiac function and sexual function.

“Our balance between regeneration and degeneration continues to go down with age,” Efrati pointed out. “We are the only species that lives longer after the reproductive period than before – this is outside of the evolutionary selected period. There must be an added-value reason for that... My advice to older patients is to make yourself ‘needable’ otherwise nature will dispose of you.”

As part of an Alzheimer’s Reversing Ageing programme, Efrati and his team are trialling ways to regenerate brain function.

“The brain is changing all the time. In order to regenerate tissue there are four elements we need: energy (oxygen), a trigger; stem cells; and angiogenesis (the formation of new blood vessels). Utilising oxygen for 62 Expert Advice Global Wellness Summit 2022
2 3 1

tissue regeneration needs a trigger. Using hyperbarics we can trigger the body to believe it has a lack of oxygen, which helps to create new stem cells,” Efrati said.

“We have the same DNA throughout our lives but through age we express completely different biology,” he added. “DNA is like a book – you can choose what chapter you want to read. We can now generate angiogenesis in the brain and reverse cellular ageing using hyperbaric medicine.” about/shai-efrati

10Trailblazing music can power children’s potential “Music is an ancient part of our neural architecture and humans have been making music since before language evolved. Music can transcend boundaries in a way that nothing else does,” Adam Ockelford, professor of music at the University of Roehampton, UK, told the BBC in the making of the new Pursuit of Wellness documentary dedicated to exploring how music can help children with autism and other neuro diverse conditions.

“When you can’t talk very well [as a child] it is really difficult to get your viewpoint across and have a sense of agency,” he remarked.

On a mission to make a positive impact on children’s wellbeing, Myndstream is one of the leading ‘music for personal wellbeing’ catalogues that will soon be launching into spas, which initiated an important new study.

“What I love most about music is its power to connect us to each other. It can conjure up emotions, feelings and memories it is such a powerful tool,” said founder Freddie Moross., who was presented with an award at the event for his work in furthering mental wellness. “We write music to help people sleep, relax, recover and meditate. The Myndstream pilot study for Junior Genius School in Ireland is to help us understand how our music can help in educational environments to really benefit children, both neurodiverse and neurotypical.”

The next Global Wellness Summit will be held in Qatar in autumn 2023. Dates are yet to be announced. Visit: 63
Expert Advice Global Wellness Summit 2022
4 7 5

Brands to Watch Sothys promotion

‘French luxury is always in fashion’

With a global reputation as the partner of choice for luxury spa hotels, Sothys’s recent collaboration with Sofitel London St James marked the beginning of a UK expansion

Sothys is a pioneer in professional beauty with a long history of serving the luxury spa market. Launched in 1946 by Dr Max Hotz, the brand was acquired by the Mas Family in 1966 and is now the proud partner to over 200 internationally renowned spas in 120 countries.

Its global portfolio of luxury hotel spa partners includes St Regis Bora Bora, Tahiti; St Regis Bal Harbour, USA; St Regis Toronto, Canada; Sofitel Metropole Hanoi, Vietnam; Hotel Le Cap Estel, France; Sofitel London St James, UK; and Cordis Auckland, New Zealand.

One of its newest UK spa hotel partners is Whatley Manor, where Sothys’s signature Seasonal Garden Spa Experience will debut in 2023.

Victoria Dello Ioio UK sales director, Sothys

With a factory in the US and logistics centres there and in Singapore, the brand is firmly headquartered in France, where it also has production facilities. An in-house research and development department combines scientific research with natural ingredients, inspired by the Sothys Gardens in Auriac, to produce a range of results-driven professional products and treatments that offer a distinct sensorial experience.

A luxury spa partner

“Sothys is a great spa partner because we have the expertise and know-how, based on our 75-year brand heritage,” says Victoria Dello Ioio, Sothys’s UK sales director. “We continue to evolve and to be a step ahead of the game, combining 64
“Our treatment rituals and products provide incredible experiences and visible results.”

that luxury French touch, from a country that has been a pioneer in skincare and luxury treatment protocols.”

The brand’s R&D department works with a treatment creation team to curate iconic product lines and rituals. “We have the results and efficacy data for our treatments after just one session or a course of treatments,” says Dello Ioio. “These are brilliant to communicate, especially for those spas with memberships, or to instantly draw someone in while clients are browsing the treatment menu.”

The brand’s UK subsidiary in Kent, boasts sales, training and marketing expertise, and spas benefit from a range of seasonal promotions and monthly activities, all designed to excite the client and engage spa teams.

Sothys introduces a seasonal product and treatment range each spring/summer and autumn/winter. The treatments can be adopted by spas without additional training as they rely on Sothys’s special protocols, but many spas build this into

a themed concept across their F&B, day spa and residential packages too.

Iconic products, sensorial treatments

With something for every skin type, Sothys’s treatment and retail collections – Detox Energie, Youth and Hydra – are its hero ranges. These intensive facials are central to any partner spa’s menu, offering guests exceptional results.

The brand’s Secrets range offers an even more premium and luxurious experience, while for the body, spas can choose from signature rituals including Hanakasumi, Sensations Orientales and Indonésie Ancestrale, which take guests on a sensorial journey around the world.

“Our retail offering is positioned at a realistic price point,” says Dello Ioio. “Our treatment rituals and product formulas provide incredible experiences and visible results. We always say that no matter the trends, French luxury will never go out of fashion.”

A perfect example of this is Sothys’s super-luxurious face cream, Premium La

Crème 128, produced in collaboration with the state-of-the-art French luxury porcelain manufacturer Bernardaud, and named after the brand’s flagship at 128 rue du Faubourg St Honoré in Paris.

Expanding in the UK Sothys’s UK development is focused on the luxury hotel spa market, and a recent partnership with Sofitel London St James is a benchmark for this. “We want to move at a steady rate,” says the brand’s president, Christian Mas. “Our focus has been in London, and we are looking further north, as well as at the Scottish spa market.”

She adds that Sothys has many plans for 2023. “Keep your eyes peeled for the unveiling of our newly refurbished Flagship Institute at 128 rue du Faubourg Saint-Honoré,” says Mas. “As well as some exciting face and body launches.” 65
Brands to Watch Sothys promotion Above from left: Sothys’s hero Hydra range; Sofitel London St James, UK; the brand’s body treatments are sensorial and efficacious

Soft skills to boost your spa revenue

Spa training is typically focused around delivering wonderful treatments and building a deep product knowledge so that our teams can upsell homecare.

While these two capabilities are essential in running a profitable spa, they fail to maximise revenues. This is because many spa staff lack the interpersonal skills that are needed to develop relationships, understand client needs and position themselves as a trusted advisor.

This is no criticism of our wonderful spa staff, it’s simply a reality. How can a 20-year-old straight out of beauty school be expected to have the skills and emotional awareness to connect with a client who could be twice their age and from a different socioeconomic background or culture?

Making a meaningful connection

Soft skills refers to the way we communicate: our choice of words, how we use our tone of voice and body language, our ability to develop connections with our client, and ultimately our ability to establish rapport. Simply put, it’s about building a relationship.

From my 20 years of owning and operating spas, I estimate that 20%-30% of revenue potential is lost through a lack of soft-skills capability. This is revenue potential that most spa owners don’t even realise is walking out of the door.

Where are you leaking revenue?

Sense of Touch spas’ co-founder Neil Orvay is a certified neuro-linguistic programming coach who since 2009 has developed soft-skills training in the areas of communication, influence, sales, negotiation and leadership. In 2022, he launched a series of bite-size price-accessible spa tools designed to help maximise team performance.


In one of the largest sales studies ever conducted, the management consultancy Gartner Consulting found that 53% of customer loyalty is driven by the sales experience – not by brand, price, service or even the product.

This is a sobering insight for the spa industry, which seems obsessed with having the latest technology, the newest ingredient or the next trend.

The research strongly suggests that if we want to maximise our revenues, we simply need to invest in delivering a better sales experience and that means training our staff in soft skills.

For example, too many clients visit a spa only once. This is a huge potential revenue leak as attracting a new client to your spa has a cost. But we should not be solely depending on the quality of the treatment to bring them back – an understandable but fundamentally flawed assumption.

In any given market segment (ultra-luxury, five-star resorts, urban hotels, local day spas), there is an expectation of a treatment quality level that must be met to justify the price.

As the Gartner Consuting research suggests, this becomes commoditised and is not the key differentiator that dictates if a client returns to our spa rather than trying a competitor. The differentiator is the sales experience, and this is governed by the level of soft skills that your team possesses. 66
EXPERT CONTRIBUTOR Neil Orvay Spa operator and training expert Neil Orvay discusses the importance of soft-skills training in creating confidence to boost your spa revenue

First, last and everything

The largest single revenue leakage exists at spa receptions. These are the first and last point of contact most spa clients have with our spa teams and are therefore where the first focus for soft-skills training should be.

One of the most important techniques in soft-skills training is how we use our tone of voice. When a client enters the spa from their stressful life, they are looking for refuge, an escape for a few hours, which our industry provides like no other. The welcoming smile, smell of incense and relaxing music are all part of a sensory journey we take our guests on as spa operators.

Accompanying this is what I call the ‘spa persona’; a calmness that emanates from a soft, low tone of

voice. This calmness of voice has the capacity to lead others to a state of relaxation and is already used by most well-trained spa professionals.

Don’t just phone it in However, when a new client who has never been to our spa calls to make an enquiry, our tone of voice is even more important. This is because all the other senses are not present; there is no incense, ambient music, or smile. All that remains is our voice.

By listening to the client, we can adjust in their direction. If they speak slowly, we can slow down, if they speak with a higher pitch, we can adjust ours slightly in their direction.

Research by the Massachusetts Institute of Technology in the US shows that in such situations, the success of


n 53% of customer loyalty is driven by the sales experience – not by brand, price, service, or even the product. There is a clear case for training our spa teams in soft skills.

n People tend to mirror the tone of voice that they encounter. A calm tone of voice has the capacity to lead people into a state of calmness.

n When speaking on the phone with a new client, be aware that the variation in tone and pitch between the callers has a direct impact on the likelihood of a successful outcome.

a call is related to the variation in pitch and tone of voice. The closer this is to another person, the more favourably we perceive them.

This is just one example of how a small change in our communication style can have a huge impact on our results. At a time where the spa industry is struggling to attract and retain talent, it is vital that we equip our therapists with the skills needed for them to maximise their revenues.

A confident therapist and receptionist team trained in soft-skills techniques is the missing ingredient that most spa operations need to achieve greater staff stability and increased revenues. 67
Expert Advice Soft Skills Training

13 ways to find the NewYou

European Spa meets Hans-Peter Veit and the renowned Grand Resort Bad Ragaz medical team to explore their latest NewYou preventative health programmes

Famous for its healing waters, Grand Resort Bad Ragaz is one of Europe’s leading wellness and medical health resorts. Situated in a lush, green valley renowned for wine-making, the area is at the heart of the Heidiland holiday region of eastern Switzerland. People have been visiting the area to bathe in the thermal waters of the Tamina River since 1242, and the first hotel was established on the site in 1869.

Constantly innovating, Grand Resort Bad Ragaz is more than just one property, it’s a complete wellness destination comprising two five-star establishments – the Grand Hotel Quellenhof & Spa Suites and Grand Hotel Hof Ragaz – as well as Palais Bad Ragaz and Hotel Schloss Wartenstein. Seven restaurants cater to every culinary desire, including Sven Wassmer’s Memories, which has been awarded three Michelin stars; Igniv by Andreas Caminada and Verve by Sven have received two and one stars respectively.

Wellness is at the heart of the operation with guests able to enjoy the facilities of the large thermal spa and the adjacent public spa, Tamina Therme. The resort also delivers a host of evidence-based medical treatments at the internationally renowned Medical Health Center and the Swiss Olympic Medical Center. In 2014, outpatient medical facilities were expanded to include an inpatient rehabilitation clinic. 68
Grand Resort Bad
Ragaz, Switzerland
Right: Helenabad Spa at Grand Resort Bad Ragaz 69
Spa Spotlight Grand Resort Bad Ragaz, Switzerland

Time for a NewYou

With a worldwide reputation for caring for guest health and wellbeing, specialising in weight management programmes, the team at Bad Ragaz recently enhanced their offering with a modern concept for preventative health called the NewYou Method.

“The NewYou programmes perfectly combine our in-house expertise in preventive medicine, rehabilitation, nutritional sciences, healthy eating, as well as spa and wellbeing,” says Marco Zanolari, general manager at Grand Resort Bad Ragaz. “They are a representation of our core competencies. Being medically led is crucial to establish an evidence-based baseline. In addition, we want to include the guest’s medical history and adapt treatments to their lifestyle.”

Drawing on the resort’s health philosophy and key strengths in medical, hospitality and culinary expertise, the concept features a portfolio of results-led packages, which are based on one of six lifestyle elements developed by Dr Stefan Küpfer, medical director of Medical Health Center Bad Ragaz, and Hans-Peter Veit, director of spa and wellbeing at the resort.

Each individual programme is tailored to the patient’s

Hans-Peter Veit Director of spa and wellbeing, Grand Resort Bad Ragaz

personal lifestyle and combines preventative medicine and spa treatments. Health consultations, analysis and referrals are central to the programmes and, depending on the specific guest, can include blood tests to check the health of the liver, kidney, thyroid, blood sugar and blood lipids. These can be complemented by ultrasounds, scans, ECGs and body-fat measurement.

A different mindset

There are 13 NewYou programmes addressing six lifestyle elements: Renew Yourself, Feel Better, Discover Exercise, Explore Nature, Experience Food and Stay Beautiful. The food-focused packages are led by medical 70
Spa Spotlight Grand Resort Bad Ragaz, Switzerland Above from left: Grand Resort Bad Ragaz in the Swiss Alps; Kneipp therapy stimulates circulation and boosts immunity
“People want to invest in their health to stay healthy. We have a very high number of experts in the medical field and that’s why it was logical to include them in the NewYou Method.”

professionals and supervised by a nutritionist. They include weight loss, detox and nutritional programmes – each recognising that a healthy diet increases personal wellbeing, strengthens the immune system, and boosts overall performance.

“We have a long tradition of weight loss programmes and are known for our health check-ups, however, we need more than just this because clients nowadays expect a greater variety,” explains Veit. “I think it’s a mindset change due to Covid. People want to invest in their health to stay healthy. We have a very high number of experts in the medical field and that’s why it was logical to include them in the NewYou Method.”

Growing demand for gut health expertise

Demand for the resort’s core Health Check-up continues to grow due to a broader increase in interest in preventative healthcare – this is the most comprehensive medical wellness programme available at the resort. Weight-loss retreats also remain popular with guests. Following the pandemic lockdowns, demand for recharge and yoga-based retreats grew, but this has been overtaken by demand for My Microbiome, which now accounts for 30% of all NewYou Method bookings.

My Microbiome is a four day/three night stay, led

Above: a range of NewYou packages are available to help guests address movement-related issues

by nutritionist Sonja Ricke, which includes advance laboratory analysis of the microbiome, consultations with the nutritionist and sleep, heart-rate and activity level monitoring. An individually tailored microbiome food plan is served at Verve by Sven, accompanied by tailored drinks, teas and probiotic supplements. This can be upgraded to an eight day/seven night stay with food intolerance testing, breath-gas analysis, a Foodmap diet and four yarrow compress treatments.

For guests more focused on movement, the Start Moving, Level-up and Back to Sports packages, based in the Swiss Olympic Medical Center, are excellent for addressing key concerns with fitness. Clients work in partnership with personal trainers and the medical team to achieve their goals, and sessions are supported by physiotherapy, medical massage and mental coaching with on-site mental trainer and MD of elite sport and business, Tina EL Dyck, who has coached Olympic athletes.

Total personalisation

Guests booking the NewYou Method programmes benefit from a 20-25% discount on all the consultations, food, accommodation and therapies included in each package, compared to booking them individually. There is also, however, great demand for personally tailored packages, which are more lucrative for the resort.

“For us, especially in the high season when there is 71
Spa Spotlight Grand Resort Bad Ragaz, Switzerland

high demand on all of our services, it’s better to sell individually prepared packages as they have to pay the full rate,” says Veit.

With direct access to the dedicated Medical Health Center, the thermal waters of the Helenabad Spa and Tamina Therme, and the Body & Sports Fitness Center, guests at Grand Resort Bad Ragaz can also enjoy state-of-the-art science-based services such as dentistry and facial aesthetics as well as a full range of Traditional Chinese Medicine and other wellness treatments. Experiences can include luxury face and body massages, ozone therapy, mindfulness coaching, vitamin infusions and laser therapy. The full menu of treatments in the thermal spa and Dermis aesthetic clinic are also on offer and can be bolted on to any programme.

A focus on family time

Guest expectations have changed considerably since the beginning of the Covid pandemic. It is now common for people to join a programme while their family holidays at the resort. The team at Grand Resort Bad Ragaz has

Clockwise from above: science-based facial treatments are offered; the garden pool at Grand Resort Bad Ragaz; specialised diets are prescribed for guests on NewYou programmes

spotted this and have adapted their offering accordingly. The guest profile at the resort has also changed, with most initially coming from Switzerland due to travel restrictions. Now things are returning to normal, the mix includes German and Middle Eastern travellers with some from the UK and central Europe.

“We want to attract clients going for health programmes who wish to combine them with the luxury holiday experience,” says Veit. “Here you can come with your partner or family. We have the kids’ club, golf, the spa, Tamina Therme and Michelin-star 72
Spa Spotlight Grand Resort Bad Ragaz, Switzerland
“The NewYou programmes perfectly combine our in-house expertise in preventive medicine, rehabilitation, nutritional sciences, healthy eating, as well as spa and wellbeing.”
Marco Zanolari General manager, Grand Resort Bad Ragaz

Microbiome in focus

We ask nutritionist Sonja Ricke about the My Microbiome programme and the growing demand for gut health optimisation

How does the NewYou My Microbiome programme work to improve gut health?

We look at gut biodiversity by conducting a stool analysis. Let’s imagine a table with many different families (bacteria stems) sitting around it. We look at how many there are, how well they interact and how they support each other. The results from the analysis also then indicate how quiet or busy they are. Should there need to be more stability, there are several options. We can reorder them; we can strengthen the weak stems and weaken the overly powerful ones. Another focus is the strength of the mucosa. If it is not strong, foreign bodies such as viruses, bacteria or allergens might enter. Once we have a good understanding of the bacteria stems, we are also able to reduce inflammation by using natural products such as vinegars or fermented products.

Why do you think it is so popular?

I think in general people are eager to know more about their bodies. By conducting a stool analysis, they have a relatively cheap way of getting to know themselves.

What elements help to improve a guest’s microbiome profile?

Nutrition is the biggest key factor. Everything is centred around the question ‘what do we eat?’ The different families of bacteria need different nutrients themselves. During special restrictive diets,

they don’t have enough to eat, and they start eating each other or the mucosa. Therefore, we aim at finding the right nutrients that promote the healthy microbiome.

Do you offer a follow-up test at the conclusion of the programme to check progress?

Yes we do. If a microbiome has well organised families at the table after the stay, there is no need for a repetition. Should there be bigger problems, such as parasites (worms or amoeba) beside the good ones such as dientamoeba fragilis, there should be a followup with naturopathy or medicine.

If inflammation remains too high, we recommend plant supplements. As part of every package, I discuss symptoms and treatments with a gastroenterologist. 73 Spa Spotlight Grand Resort Bad

Right from top: guests exit the sauna at Tamina Therme; thermal water offers guests a unique bathing experience; specialist spa treatments help to support the NewYou programmes

fine dining.” Families are able to dine together, even when special meals are dictated by the programmes being undertaken by one or more of them. These are specially prepared and served at Verve by Sven and the Mediterranean restaurant Olives d’Or.

The meteoric rise in preventative healthcare programmes is attracting a new generation of wellness travellers seeking to improve their personal health and wellbeing. Smart operators like Grand Resort Bad Ragaz are not only offering a range of programmes to suit their needs, but providing these in a way that enables the guest to combine their programme with a family time.


Thermal Spa Grand Resort Bad Ragaz

Architects: Bernhard Simon, Claudio Carbone Spa size: 2500sqm

Treatment rooms: 20 Staff: 25

Pools: Aquila Sauna: KLAFS

Uniforms: Backlabel Italy

Treatment beds: Gharieni, Bellezzi Fitness: Technogym Software: TAC | The Assistant Company

Product partners: Team Dr Joseph, Vitalis, Niance, Cellcosmet, Swissline by DermaLab

Tamina Therme, Grand Resort Bad Ragaz

Architect: Smolenicky & Partner Architects

Spa size: 7,300sqm

Treatment rooms: 7 Staff: 26

Pools: Aquila, Siwatec/Meindl Kunststoffe

Sauna: Fit & Wellness Concept

Uniforms: SkinFit

Treatment beds: Bellezzi Software: TAC | The Assistant Company

Product partner: Babor 74
Spa Spotlight Grand Resort Bad Ragaz, Switzerland


Meeting ‘Mother Gaia’

In a year that has seen the brand’s number of spa partners grow by 160%, we catch up with GAIA Skincare founder Diane Nettleton to share the brand’s story

Inspired by the ancient Greek goddess ‘Mother Nature’, GAIA Skincare products are handmade in Britain using traditional artisan methods. Led by company founder Diane Nettleton, over the last 40 years this family business has evolved from being a spa operator to formulating a respected line of skincare products, and has increased its number of spa partners by 160% in the last year.

“We bought Boringdon Hall in 2011 with the intention of building the UK’s largest destination spa,” says Nettleton. “My role was to design the treatment menu and equip all the rooms, which was quite daunting.

“I’d recently lost my husband and James, his son, said, ‘Why don’t you make a skincare brand, too?’ At the time I could hardly get dressed in the morning, but now I look back, that’s when the seed for GAIA was planted.

“We wanted to create our own identity, which was about how we make people feel rather than what we do to them. It forced me to think of my own wellness too, and what I needed to heal. I started doing yoga, I saw a nutritionist, I explored reflexology and the power of touch. All those things fed into the creation of GAIA Skincare.”

A brand with personality Nettleton worked on the product blends with an aromatherapist, and the name was chosen as Mother Nature is always working to maintain harmony, wholeness and balance. “I wanted our skincare to connect with these energies, to be authentic and reflect the benefit that care and attention in a spa can give,” she explains.

Strong branding also helps to reinforce this sense of connection with

“Everything must be sustainable. Mother Gaia looks after the earth – without the planet being well, we can’t be well.” Diane Nettleton Founder, Gaia Skincare

the goddess and what she stands for. “Creating the illustration of Gaia was a huge part of creating our brand,” says Nettleton. “She has a personality of her own now. Everything had to reflect Gaia, even the packaging – for example, I knew we needed a green and brown colour palette.”

GAIA Skincare is a brand with sustainability at its heart, and its environmentally friendly approach extends from product formulations to packaging materials.

“We selected bamboo as it’s the most sustainable crop to grow and we didn’t have secondary packaging, right from the start,” says Nettleton. “Everything has to be sustainable. Mother Gaia is nurturing, she looks after the earth – without the planet being well, we can’t be well.”

Freedom to fine tune

GAIA Skincare underwent a big change during the pandemic, with Nettleton taking over a warehouse so everything could be done under one roof. However the upside was that it provided time for her to focus on product development, which remains a constant priority.

“I’m always conscious of the need to consolidate, to look back at how far we’ve come and try to bring everything together, while keeping to our path and sticking to brand values,” she says. “I’m excited about our new launches; they’ll be out early in 2023.”

A spa skincare partner

Since opening GAIA Spa at Boringdon Hall in 2016, the family has grown the business to include three hotels and two spas as well as its increasingly successful skincare brand, which now has more than 30 spa partners, including Whatley Manor in the Cotswolds and Slieve Russell Hotel in County Cavan, Ireland.

This year the brand has partnered with the Lowry Hotel in Salford; Dalmeny Resort Hotel, Lytham St Annes; Glam + Go Spa & Beauty Bar, London; The Tawny Hotel, Stoke on Trent; Hurricane Spa at the Silverlake Estate, Dorchester; The Eastbury Hotel & Spa, Sherborne; and the Pembroke Hotel in Kilkenny, Ireland.

“Whenever we launch with a new spa partner or hotel, it’s always a ‘pinch me’ moment,” says Nettleton.

To find out more about GAIA Skincare’s philosophy of “Your wellness, naturally” or to partner with the brand, visit: www. 76
Brands to Watch GAIA Skincare

Brands to Watch

How to select the best spa management software

Technology for spas can be a complete game-changer but selecting the best software for your business is also a complex process. Most of us are not IT experts but we do know how to operate great spas, so the most important thing to keep in mind is the needs of your business.

Identify why you need a system. Is it to manage your resources? To offer a better online booking experience for your guests? Or is it to replace your point-of-sale system? Consider the overall guest experience across your entire resort or hotel operation and how the new system will integrate with your existing IT infrastructure. Also be realistic about the timeline, as most systems take 6-12 weeks to configure, so it’s best to avoid implementation during peak season.

Time, space and support

When setting a budget for your spa software system, it’s important to consider the overall cost of running it. Many companies offer fabulous deals, some programs are even free use, but watch out for any hidden costs. To counterbalance this, work out the amount of time and people hours that the end product could save you.

Tech working for people

A spa software system should service the needs of your guests in a streamlined and comprehensive way. If you want to offer online booking, decide whether your system will allow people to book all of your offerings online – thermal sessions, classes, treatments and spa days – or just treatments? If you wish to send guests confirmations, forms, notifications and reminders, add this to your brief.

From an operational point of view, a system should be easy to configure and set up – it needs to save you time without adding additional hours trying to manage it. Are other departments in the hotel able to use it easily? Ideally every guest-facing reception point within a hotel should be able to access, view and book services.

Reports are usually customised and require manual calculations to extract the data you need. Ensure you know what information you can pull and whether this suits what you and your operations and finance teams need. If you require multi-site management and the ability to pull reports from different locations, factor this in.

A fully integrated solution

With over 30 years’ experience in the spa and wellness industry, Kirsty MacCormick is the founder of The Spa Consultancy. Her expertise includes development, pre-opening project management and operational set up of a range of businesses from commercial hotel and day spas to luxury five-star wellness destinations.

Then there are technical operating issues to assess. Do you need it to be cloud-based or can your existing infrastructure accommodate an upgrade in-house?

Ensure you know what training is included in the proposal and if that is offered in person or online. It’s advisable to know where the support is based and if it is available 24/7 in case something goes wrong.

A software system must be able to integrate with other software, such as hotel booking and point-of-sales systems. A useful option is to have two-way integration to allow you to see the guest’s arrival and dining times, and when they are checking out, without having to continually call the front desk for information.

Integration with your café’s food and drink ordering system will make your operation run more smoothly, 78

especially if you are able to add dining information to the guest’s bill.

Guest profile management and door access and locker systems are another connection you may want to think about. An RFID band can be set up to link to the spa software as well as to control access to various areas of the property. You can also charge items through the band, ultimately reducing resources while keeping the guest bill correct. However, all of this integration costs money; it may be that the hotel system will charge thousands for this connection, so ask the question.

Memberships and marketing

If you require a membership or subscription module, it is vital to inquire whether a proposed system is able to completely manage your

memberships. The ability to set up recurring monthly payments will save a manual task, especially if you are running 300-plus members.

If you offer classes, booking these via your system or an app will save time. A marketing module to help fill white space and yield-manage your diary is an essential feature. This is most important if it allows you to promote more profitable treatments at peak times and set up a deposit or cancellation charge.

Overall, a new software system should save you precious time and resources. With a clearly designed brief and by asking the right questions, you will be well placed to make a decision that will streamline your spa operation and set your business on the pathway to success.

A software toolkit

Top priorities when buying management software

n Budget Before you start looking, find out how much you can spend or plan it into next year’s budget

n Teamwork I would always recommend putting a small project team together – a selection of key people across the operation who will give you a different viewpoint

n Priorities List your six key non-negotiable priorities – remember no system is perfect

n Future development If you are being promised certain functionality and being told this is planned in future developments, ask for an exact timeline in writing as this can sometimes take years

n Due diligence Do your research and homework, ask other spa operators or consultants for advice. Continually ask questions and sit through demonstrations. Ask for a test site. 79

Low touch, high revenue

We talk to spa manager Lucy Green about how the Déesse PRO LED mask is driving revenue and bookings at W Hotel’s AWAY Spa in London

Low-touch treatments can unlock additional spa revenue without increasing staff utilisation – and Déesse PRO from Harpar Grace International is a leading technology in this respect.

A superior performance phototherapy face mask that features scientific principles endorsed by NASA, Déesse PRO comprises 770 surface-mounted LEDs to deliver game-changing light therapy treatments.

The business benefits of Déesse PRO have recently been discovered by AWAY Spa at London’s W Hotel, where it was incorporated into the treatment menu earlier this year.

Lucy Green, spa manager at AWAY Spa, says that bookings for LED mask enhancement treatments more than tripled between August and October, and are continuing to grow.

“The Déesse PRO has been a great addition to our wellness tech treatment menu,” says Green. “Our therapists

can offer specific LED modes based on each client’s specific concerns, from pigmentation to post-injectables, anti-ageing to blemish control.

“It’s a great add-on to our standard treatments too. And an easy way to enhance the client’s spa experience. We have noticed that guests like to do this treatment together, so having more than one mask has helped to increase bookings.”

Education and experience

With a lightweight and contoured design, Déesse PRO’s six treatment modes offer clinic-grade results, stimulating natural cellular responses to address a wide range of dermatological concerns including acne, hyperpigmentation and wrinkles.

One key aspect of its popularity is that therapists receive training to explain the process and its benefits.

“Those who book a Déesse PRO treatment really enjoy the experience

and are happy with the outcome,” says Green. “Most ask what the mask actually does, so our therapists have been trained to educate guests on the science behind LED light therapy and the benefits it has for all, regardless of age or skin concerns.

“Bookings for our LIT treatment, which includes the Déesse PRO LED mask, have increased by 150% and revenue has almost tripled.”

“The brand’s online portal is a great tool for upselling the Déesse PRO and Express Mask for at-home use, which is sent directly to the client without us needing to hold stock. It’s a win-win all around!”

Déesse PRO can offer spas a return on investment in as little as seven days or 27 treatments. To request a demo or further details, email – and please mention you read about Déesse PRO in European Spa 80
Brands to Watch Harpar Grace International promotion

Expert Advice Spa Apprenticeships

How apprenticeships can work for your business

Since launching the Armonia Training Academy in 2000, Diane Hey has championed the benefits of employment-ready training for the spa industry and has worked on several UK Government initiatives to raise and maintain standards for both trainees and employers. She is currently working on the UK Department of Education’s Hair and Beauty T-level panel, ahead of the qualification’s launch in 2023.

European Spa asks her about the importance of apprenticeships and how they can be used to combat the skills shortage facing the industry.

Why are you so passionate about apprenticeships?

I’ve always wanted to furnish our apprentices with the things I learned on the job after my training, and what better way to learn than in a job?

Our mission is to enable employers to develop thoughtful, empowered, highly skilled therapists and sector professionals that our industry so badly needs – this can be, and is, successfully achieved with apprenticeships.

How do apprentice schemes benefit spa operators?

The succession pipeline is crucial, and when done well, apprenticeships provide an increase in treatment hours and extend the average length of an employee’s stay. Research shows that over 80% stay in industry employment with 64% of apprentices being likely to continue with the same employer once their apprenticeship over. That’s a fantastic return on investment.

They also contribute to strong workplace commitment. The outcome is highly skilled therapists who are operator-ready and trained in all the business’s activities, in addition to having developed their own wellbeing, empathy and emotional intelligence.

Additionally, there are financial benefits. In England, apprenticeships are funded up to a minimum of 95%, and can use the employer levy funds. Operators may receive an additional employer’s enhancement (eligibility criteria apply). Other countries offer different funding models.

Armonia Health & Beauty founder

Diane Hey formed the government approved Armonia Training Academy in 2000 to provide specialist beauty, spa and wellness education, including apprenticeships. With over 34 years as a therapist, employer and educator, she is a passionate advocate of standards development and education.

Apprenticeships are a pathway to employment, providing structure and relevant business skills. They exist in a real working environment where new knowledge and behaviours can be applied and honed in addition to developing the individual, which is equally important.

The apprenticeship route provides a holistic pathway for both apprentices and employers, meeting the needs of each – it’s a fantastic way to grow your business and the people in it!

...and what are the benefits to the employee?

The employee has the opportunity to enter an exciting, fast-paced industry; access advanced skills; and facilitate employment at incredible venues both in the UK and around the world.

They learn quickly and can apply that learning practically while earning a wage. Also, being able to showcase their ability and track their progress while learning and earning leads to personal development and greater workplace satisfaction. 82
EXPERT CONTRIBUTOR Diane Hey Diane Hey, founder of the Armonia Training Academy, outlines the benefits of on-the-job training for businesses and their employees

Can you tell us about spas offering successful schemes?

Several spas have taken up this pathway, Champneys is one such operator pioneering the process. Together we’re operating a very successful scheme and the feedback we have received has been fantastic.

Apprentices are supported both academically and pastorally. It’s a three-way partnership, between the employer, apprentice and provider, transparent to all involved, including any guest.

Are apprenticeships common and what is driving them?

There is a growing pocket of provision in the spa industry, as operators

Expert Advice Spa Apprenticeships

are looking for solutions to the skills shortage and employment crisis, compounded in the UK by the restriction of foreign movement.

Apprenticeships are growing as operators can see the benefits, coupled with updated standards that better meet the needs of both the operator and apprentice.

I’m often frustrated by the belief that apprenticeships are difficult to deliver in the spa industry due to the private nature of treatments, as this just isn’t the case. From day one apprentices contribute to their workplaces – they become the ‘angels’ of the spas they work in and are missed when they’re not there as they are a majorly important part of the team.

How can people be attracted to apprenticeships?

Apprenticeships are not only for young people, there may be staff who wish to upskill, sidestep or even change their careers. It’s crucial to provide a structured programme with clear outcomes and KPIs related to career progression, rewards and recognition.

The overall package needs to be meticulously planned in partnership with the provider, and it’s important to showcase successes. Strong communication is essential, make tweaks if they’re needed and work to achieve the best for everyone.

For information about spa apprenticeships email: 83
“Our mission is to enable employers to develop thoughtful, empowered, highly skilled therapists.”
Diane Hey
Achieve a return on investment in as little as 7 days or 27 treatments Avg Treatment Price £45 £45 Treatment Per Day 2 4 Revenue Per Month £1,800 £3,600 ROI in Days 13 7 EASILY GROW YOUR REVENUE WITH LED LIGHT TREATMENTS Create key wellness moments throughout the Spa & Hotel utilising the latest in LED technology. Unlock additional revenue across your portfolio without increasing sta utilisation or investing multiple thousands. Upsell opportunities include: • Massages / Relaxation Rooms • Manicures / Pedicure • Skin Treatments • Hotel Suites • Conference & Event Breakout Wellness Opportunities REQUEST A DEMO EMAIL SALES@HARPARGRACE.COM

On the Menu


HydraFacial launches HydraBody treatments

HydraFacial has unveiled HydraBody, a collection of six body programmes based on its original three-step protocol of cleanse, extract and hydrate. The series uses HydraFacial’s existing vortex technology to offer neck, back, buttocks, leg, hand and arm treatments.

“Following demand from our loyal HydraFacial providers, we are delighted to launch the HydraBody protocols,” says Lauren Gibson, HydraFacial UK and Ireland country manager. “As a brand, we have always aligned ourself with a 360-degree approach to health and wellbeing, and the six new body protocols help HydraFacial fans to benefit from skin health and confidence head-to-toe.”

The new menu of HydraBody treatments allows therapists to address skin concerns, including keratosis pilaris, ‘bacne’, pigmented decolletage or uneven skin tone. “The demand for whole-body skin health has increased, with clients becoming more curious about ingredients and the technology normally associated with facial treatments,” says Gibson. “As passionate spa supporters, we can help spa businesses tap into this opportunity without diluting their wellness ethos.”

The new concept has introduced a range of specific tips, serums, and boosters to tackle different body skin concerns, offering new solutions for clients with one machine. Optional add-ons include LED light therapy and lymphatic drainage.

“The concept of ‘beauty blending’ is easy with HydraBody treatments, allowing spas to add an aesthetic element to their bestselling offerings,” says Gibson. “For example, HydraHands provides a pro-age boost to cosmetic manicures, while HydraBack clarifies blemish-prone skin ahead of waxing, bronzing or therapeutic massage.”

HydraFacial offers its spa partners a range of HydraBody marketing assets as well as education training sessions on how to incorporate HydraBody into their businesses.


Perfect partnership

Foreo and professional skincare brand Dermalogica have collaborated on an exclusive Ultimate Cleansing Kit that is perfect for spa retail customers.

Dermalogica’s premium cleansing products – the recently launched Milkfoliant and the brand’s popular Special Cleansing Gel – combine with the travel-sized Foreo Luna 2 Mini, making the combination ideal for on-the-go use.

A one-minute cleanse from the Foreo device, which boasts up to 300 uses from a single charge, aims to leave skin with an all-day glow.

“We are thrilled to be partnering with Dermalogica on such an exciting brand collaboration,” says Boris Raspudic, general manager, Foreo UK and Ireland. “The synergy between our two brands, both valuing product efficacy and problem-focused solutions, makes us a natural fit.

“By combining Dermalogica’s professional-grade skincare with Foreo’s cutting-edge technology, we have been able to create the Ultimate Cleansing Kit to help customers make their skincare routine work harder for them.” |


The latest addition to OTO’s luxury skincare range is the brand’s at-home facial Glow Treatment, which promises to intensely nourish, revitalise and rejuvenate tired, stressed skin.

Said to be the world’s first CBD ampoule treatment, each 0.5ml golden ampoule contains highly concentrated oils infused with 25mg of pure CBD that hydrate the skin and will leave it feeling soft and supple after use.

The formula also contains hyaluronic acid, which boosts the skin’s natural moisture and reduces the appearance of wrinkles. Squalane oil leaves skin plump and radiant; frankincense essential oil calms and reduces imperfections, and evens skin tone.

Suitable for all skin types, OTO recommends using one ampoule every morning and evening for a minimum of seven days. To open, snap the neck of the ampoule using the enclosed breaker, then use the fingertips to massage the oil onto clean skin over the face and neck. Continue afterwards with your normal skincare routine.

86 Spa Specifier On the Menu

Planet-friendly packaging

Proverb’s Body Wash Refill Pouch aims to transform the way consumers enjoy bathroom products while reducing waste.

The 100% plastic-free compostable pouch has been designed using wood pulp and home-compostable biopolymers, meaning it can be disposed of in domestic compost or local food waste collections. As no microplastics or toxic inks have been used in the production, when it breaks down it will help create biomass to make the soil healthier.

Proverb has also ensured that the refill pouch has TÜV OK Home Compost accreditation, as well as being fully tested and accredited to EN13432, the industrialised compost standards. To house the product, a pump is supplied, but this is reuseable time and again.

The Proverb Body Wash formulation uses all-natural, vegan ingredients designed to invigorate and nourish the skin. The brand has launched with Wild Mint & Eucalyptus, Coconut & Tonka, Lemongrass & Myrtle and Bergamot & Basil varieties. The bodywashes also contain gluconolactone PHA, a sensitive ingredient said to help reinforce the skin barrier.

Collagen-boosting skincare

Biologique Recherche has introduced its first formulation made with its own patented Type 0 collagen.

Collagène Originel has been developed to specifically target the four main varieties of collagen – Type I, Type III, Type IV and Type VII. The product was formulated after research into the junction between the dermis and epidermis revealed the importance of collagen Types IV and VII. The study also looked at how the skin’s elastic fibre supports tissue density and how the synthesis of Type I and III support collagen fibres.

Using a blend of Type 0 collagen, silene extract, green microalgae and soy glycopeptides, these active ingredients target collagen directly, enabling the serum to redensify and regenerate skin, making it tighter, smoother and plumper. The length of established wrinkles is also said to be significantly reduced.

Collagène Originel is recommended for skin types with established wrinkles. 87

Move in the right direction

Movementum, the specialist movement health brand, has launched a premium spa range to enhance flexibility and muscular wellbeing.

The product line follows the successful launch of the brand’s concept at Mandarin Oriental Hyde Park in London, which offers classes, functional treatments and spa experiences.

The natural, professional-strength range has been developed by the brand’s founder Stephen Price and his team as a stand-alone retail collection that can also be used as part of professional spa and fitness treatments.

“After spotting a gap in the market for integrating spa with studios and gyms, I was determined to create a brand that could bridge the two,” explains Price. “Movementum can help people understand the important role of daily movement and improve physical literacy through a unique ecosystem of premium products, spa and studio offerings.”

The collection includes a body balm, body oil, muscle serum and diffuser oil, which incorporate key ingredients

including frankincense, arnica, jojoba oil, Mediterranean cypress and lemongrass oil. These have been carefully blended to help enhance movement, muscular wellbeing, performance, recovery, regeneration and deliver high-intensity skin hydration. They can be used pre or post-workout, for rehabilitation, or as part of everyday movement and skincare routines.

Each product also comes with its own exclusive movement preparation and recovery routines, created by Movementum expert and Hollywood trainer David Higgins. Simply scan the QR code on the packaging to access the exclusive video.

Price says the brand is set to expand across the UK into premium spa locations: “The plan is to partner initially with venues in the UK that are looking to highlight the movement piece. Movementum can work alongside existing or new spa concepts, clinics and health clubs to support their fitness and wellbeing offering.”

“Movementum can work alongside spa concepts, clinics and health clubs.”
88 Spa Specifier On the Menu
Stephen Price Founder, Movementum

Your next treatment.

With expert knowledge and unbeatable service, you can count on Ellisons to make your next spa treatment a success.

Ellisons offer an extensive range of leading spa treatments, including Saltability® Himalayan salt stone massage. Renowned for their health and wellbeing benefits, the mineral rich stones offer clients an indulgent alternative to traditional hot stone massage.

Target clients’ Tsing and Source points to create balance and calm, help to stimulate the circulatory system and soothe inflammation while lightly exfoliating the skin. Whether you aim to take your clients on a sensory journey or promote complete sleep and relaxation, our beautifully crafted stones allow you to turn your desired treatment experience into reality.

Uniquely flexible, we combine theory and practical knowledge with personalised support from our highly experienced education team. Our accredited online training programme delivers a seamless introduction to your treatment menu, developing therapists’ skills to enable them to deliver a flawless client experience.

Make the most of our years’ of experience and contact your dedicated Spa Partner team to discuss your vision in more detail:

E: T: +44 (0)24 7636 9114

Find out how we can add value to your next spa project by reading our Spa guide at

Seasonal skincare from Sothys

Sothys’s seasonal professional treatments for autumn/winter combine antioxidant-rich goji berries and orange in a body treatment, a facial and a super combination of the two for a head-to-toe spa experience.

A luxury facial combines thorough cleansing and Sothys’s unique facial massage technique with its massage cream with goji berry extract. This is followed by skin-enhancing masks to boost radiance. The peel-off radiance mask with orange extract further enhances the skin-boosting effects of the facial. A body treatment includes a seasonal body scrub, a 20-minute massage and a 30-minute body wrap.

Guests can choose a combination of the facial and various elements of the body treatment for a personalised spa experience.

At home, the Sublime lip balm offers a melting texture that nourishes and protects the lips. Perfection skin cleanser is enriched with vitamin-packed orange extract and antioxidant shea polyphenols to cleanse and detoxify. Hydra-protect shower lotion combines shea butter and softening grapeseed oil.

Organic hydration

Voya has introduced a richly nourishing and deeply moisturising cream that leaves the skin feeling silky soft and smooth.

Buoyancy Body Butter contains active ingredients rich in anti-inflammatory and antioxidant properties designed to help the skin on the body naturally ‘bounce back’.

Shea butter restores elasticity, reduces wrinkles and increases the skin’s natural collagen production. Cocoa butter boosts hydration levels by creating a protective barrier to hold in moisture and prevent the skin from drying. It also works as an emollient that soothes the skin and softens scar tissue, helping to reduce the appearance of scars and stretch marks.

A blend of soothing lavender to replenish the skin and fragrant rosemary to revitalise it helps to revive and energise the body.

Buoyancy Body Butter is COSMOS organic-certified, cruelty-free and vegan. It is packaged in a fully recyclable tub and its carton is 100% compostable algae board with water-based ink.

90 Spa Specifier On the Menu

Developed by Neil Orvay, an exInvestment Banker, founder of the multi award-winning Sense of Touch spa chain in Hong Kong, 20 year veteran of the spa industry, and a leading global trainer in the fields of communication, persuasion and negotiation, the Evolution-U Spa Academy “Top Performing Spa Series” is the first corporate level business psychology training to be developed for the spa industry, based on the successes (and failures) of a real spa chain, with a 19 year track record.

This is a “How to” course for Spa Managers consisting of 12 topics spread across 3 modules and covering all the key areas learnt by the therapist and reception teams. Spa Mangers receive all the postcourse resources needed to make sure that team members are using the key skills and techniques taught to deliver top performing spa results!

The Evolution-U Spa Academy “Top Performing Spa Series” is the first corporate level on-line, on-demand business psychology training to be developed for the global spa industry.

The courses are available in English, Spanish and French

Many highly capable, often introverted, therapists never realise their potential because they have never been taught how to communicate with clients. This results in reduced sales for the spa and lower commission for the therapist. The good news is that this can be fixed with two hours of online training and group practise run by the spa manager.

Spa reception is often overlooked when training resources are allocated, which is why this module may be the most impactful of all. We estimate that a poorly run spa reception, even in a 5* hotel or resort spa, can leak up to 20% of revenue. This training is designed to plug those leaks and make reception the key revenue generator and facilitator of great team dynamics that it should be but so often is not!

“TOP PERFORMING SPA” Three on-line, on demand trainings for spa managers, spa therapists and spa receptionists ONLINE TRAINING SERIES SCAN THE QR CODE TO SIGN UP NOW For over 200 testimonials covering Evolution-U’s training content, please visit +852 2201 4545

As cold as ice

Promising an immediate tightening effect on the skin, Natura Bissé has introduced Diamond Extreme Ice Lift. The peel-off lifting cryo-mask smoothes and tones the skin’s texture, softening the appearance of fine lines and wrinkles, leaving a radiant complexion with a healthy glow in just 20 minutes.

Marine DNA Concentrate hydrates, firms, protects and delivers a range of anti-ageing effects. Lifting Polymer Complex creates an invisible film with a lifting effect on the surface of the skin, revealing a firmer, smoother and more even complexion with fewer visible pores.

Sensorphine, an exclusive Natura Bissé neuropeptide, helps to reduce discomfort in the skin by minimising the perception of irritation. It has a cooling, soothing effect on the skin.

Easy to apply and remove, the occlusive effect of the mask helps improve the absorption of products used prior to application. Infused with the scent of lavender, it offers a sense of calm and relaxation while the active ingredients act on the skin.

Super vitamin C

Adding to its popular Essential-C collection, Murad has launched a Radiance Day Cream and Overnight Barrier Repair Cream.

Clinically proven to immediately hydrate and nourish, while brightening skin in four weeks, Essential-C Firming Radiance Day Cream combines vitamin C and plant-based ceramides and phytol from pineapple extract to revitalise skin as it moisturises and brightens. Potent and stable vitamin C works to correct uneven skin tone and boost radiance, while bacillus ferment helps visibly increase firmness and elasticity for a more youthful appearance.

Essential-C Overnight Barrier Repair Cream helps boost the skin’s resilience, creating a more effective barrier against stubborn air pollutants. The formula contains antioxidants from THD ascorbate, a highly stable, absorbent and potent form of vitamin C, and marrubium extract to neutralise daily damage caused by invisible and visible pollution and environmental aggressors.

A blend of sunflower, cucumber and barley extracts nourish the skin’s moisture barrier to counter pollution-related dehydration, dullness and rough texture.

92 Spa Specifier On the Menu
The ultimate SPA EXPERIENCE Simple online BOOKING JOURNEY In Room WELLNESS Online Retail EXPERIENCE onejourney allows your guests to book and buy rooms and services, add upgrades and extras and curate a wide range of experiences - all in the same transaction. When those experiences and extras are TEMPLESPA’s bespoke treatments and unique products, your guests will have found a match made in heaven. With conversion rates as high as 75%, it’s easy to see why so many hotels and partners have jumped on board. To find out more contact TEMPLESPA on or +44 (0) 1903 719429 OR +44 (0) 1242 682050 TEMPLESPA.COM Introducing TEMPLESPA x onejourney the perfect partnership putting your guest’s experience first. Bespoke VIP GIFTING Spa at THE BAR Turndown TREATS

The scent of things to come

Elemental Herbology is adding to its reed diffuser collection in early 2023 with Soothe, carefully curated to bring a sense of calm into the day. The Soothe diffuser has been formulated to evoke a moment of calm, with a blend of sweet jasmine, fresh rose and warming sandalwood to de-stress the mind and encourage relaxation.

“Reed diffusers make a great retail option for spas,” says head of UK sales, Lydia Taylor, “as they can instantly transform your home into an oasis of calm, allowing you to ‘bring the spa home’ and take the mind back to your relaxing spa experience.”

The Soothe Reed Diffuser is the fourth to launch in the collection, each with a unique aromatherapy blend based on the Five Elements to restore perfect balance to mind and body. Natural rattan reeds gradually diffuse the oils for long-lasting fragrance and an unforgettable aromatherapy experience.

Part of the Water Soothe collection, the diffuser is ideal to help relieve stress and tension, promoting a feeling of relaxation and encouraging a peaceful night’s sleep.

Glow-getting mask

Decléor has reformulated its Aromaplastie Masque for home use, bringing the benefits of this iconic professional product to a wider audience.

The Aromaplastie Green Mandarin Glow Masque features Active Infusion Technology, combining the benefits of green mandarin essential oil, vitamins CG and E, linseed, wheatgerm and citrus peel. This unique combination provides an immediate and long-lasting effect on the radiance and evenness of the complexion.

Antioxidants in green mandarin oil prevent the appearance of fine lines and improve the look of dull, lacklustre skin. Lemon and orange peel, rich in AHA, promote natural exfoliation, working to remove dead skin cells. Linseed, rich in polyphenols, and wheatgerm boost the healthy functioning of cells, maintaining optimal skin function.

Stabilised vitamin CG combines with vitamin E to neutralise free radicals that promote premature ageing. These also regulate the production of melanin to prevent pigmentation marks.

94 Spa Specifier On the Menu
European Spa selects the best professional product launches for spas. Contact


Discover our range of holistic spa treatments and natural skincare. Partnered exclusively with 5-star hotels and spas across the UK & Ireland.

Partner with GAIA Contact us:

Celebrating spa excellence

We highlight 21 leading properties that have invested in the latest equipment and cutting-edge design to deliver world-class spa experiences

To recognise the very best in spa investment and innovation, the European Spa Gold List highlights the exceptional projects that made waves in 2022. These developments reflect the growing popularity of wellness tourism, and each property has pushed the boundaries of design and service delivery to offer guests an elevated customer journey.

Architects and designers continue to connect guests with nature, enhancing the indoor/outdoor spa experience with clever space planning and biophilic concepts; international corporates are investing heavily in new projects in the UK and across Europe; and leading medi-wellness operators are expanding their footprint into

new territories. Post-pandemic, resorts are embracing wellness in a totally inclusive way, allowing families to take a break together while one or more members participates in a retreat or programme to boost their wellbeing.

Hyperbaric oxygen therapy chambers and cryotherapy are key preventative healthcare trends, along with the rise of facial aesthetics. We have seen the launch of successful stand-alone medical-aesthetic clinics in spas and a profusion of IV therapy, both as a wellness treatment and as an add-on to facials. All of these developments will continue into 2023 and beyond.

So, please enjoy our Gold List of 21 of the year’s most outstanding spa openings and investments.

96 Spa Spotlight European Spa Gold List 2022

Fairmont Spa & Wellness, UK

Built and owned by The Arora Group, Fairmont Windsor Park’s spa and wellness facility offers traditional spa and clinical wellness, complete with authentic and transformative experiences for members and guests.

Body analysis is provided by a 4D.Me scanner and resident GP, Dr Raj Arora, conducts health checks, consultation services, blood tests, IV infusions, smear tests and prostate check-ups. Her work is complemented by that of a specialist osteopath, a nutritional therapist, an acupuncturist and a colon hydrotherapy expert.

High-tech skin health system HydraFacial is offered alongside micro-needling by SkinPen and the menu in

this part of the spa specialises in facial peels, fat-dissolving injections, laser hair removal and injectable skin remodelling treatments to boost collagen and address ageing skin.

Truefitt & Hill offers barbering services and a hair salon attends to high-level coiffures. There is also a dedicated manicure and pedicure area.

Treatments, fitness and wellness

Beyond reception, the guest journey leads to the electric MECOTEC cryo chamber, a multi-person experience that offers guests a three-minute burst of ultra-cold air to a temperature of -110°C.

A 20m indoor pool is lined on one side with bespoke

98 Spa Spotlight European Spa Gold List 2022

hand-carved marble heated loungers designed by Fabio Alemanno, and the space includes a Jacuzzi and a series of curved day beds by Sommerhuber. A thermal suite features a Finnish sauna, a steam room, experience showers, an ice fountain, a Japanese Ashiyu foot ritual bath and an open-sided heated tepidarium.

For guests who have booked into one of the 18 treatment rooms, additional facilities include a Himalayan salt room with heated loungers, an outdoor hydrotherapy pool, a hammam, relaxation areas and a tea station. A VIP spa, the Salutaris Suite, boasts a hot tub, a steam room, day beds, changing rooms and private access to the hammam.

On the lower ground floor, a 272sqm Wellness Suite includes fitness equipment and a Mind & Body Studio for hatha, aerial and hot yoga, mat-based Pilates and meditation. Reformer Pilates and a Cycling Studio complete the offering.

We wanted to create the ultimate wellness experience within our facilities, one that transpires throughout the entire hotel and offers our guests an unparalleled opportunity to focus on the balance of body, mind and spirit.


Fairmont Windsor Park

Spa size: 2,500sqm

Product partners: [comfort zone], Mauli Rituals, Evo and Nailberry, Davines, 72 Hair, Camellia’s Tea House, Truefitt & Hill, La Sultane de Saba, HydraFacial, ABC Lasers, SkinPen, Emsculpt Neo, Profhilo, AlumierMD, Mesoestetic, Dr Schrammek, Obagi, Cosmelan Peel, ZO Skin Health, Soprano Titanium, Aqualyx, Harmony XL Pro System

Spa suppliers: Barr + Wray Lemi, Gharieni, BC Softwear, Sommerhuber, MECOTEC, Spa Vision, Comphy, 4D.Me, Technogym, Jigsaw Fitness, Hyperice

Spa Spotlight European Spa Gold List 2022 99

Adler Spa Resort, Italy

The 90-room Adler Spa Resort sits on a secluded plateau overlooking Sicily’s southern-most coastline. Its dispersive singlestorey buildings are designed to have minimal impact on the landscape and sustainability is at the resort’s core: many interior walls are clad in natural unbaked Sicilian clay, which promotes natural humidity control, and floors are finished with Opus Signinum, an ecological material made from minutely crushed bricks and lime mortar. A cutting-edge heat pump recovers and redistributes energy within the resort.

The large spa complex features three specialist pools – a freshwater infinity pool, a saltwater hydromassage pool and a thalassotherapy area – as well as 15 treatment rooms with sea and garden views.

100 Spa Spotlight European Spa Gold List 2022


Adler Spa Resort, Sicily

Spa size: 3,200sqm

Product partners: Adler Spa & Med product line, Adler Thalasso collection, Spa suppliers: Technogym, Oltremodo, Lichtfabrik-halotech, Rier

The spa’s ethos centres around a sense of lightness and light-heartedness, providing a balanced environment in which each sense is indulged to help guests embody the brand’s ‘let your soul fly’ motto.

Designed by the Sanoner family and architect Hugo Demetz, the spa also features a 25m sports pool, a secluded garden yoga platform and three independent saunas – Turkish, bio and Finnish – plus relaxation, spa and fitness, and wellbeing zones.

“Water is the key element connecting the spa interior to the gardens,” says spa manager Giulia Ciccarello Spitaleri. “A small river flows through the spa and to reach the treatment rooms guests must cross a bridge. We’ve also introduced typical Sicilian ingredients, such as essential oils of lemon, mandarin and prickly pear, many of which are made by local artisans.”

Spa Spotlight European Spa Gold List 2022 101
Water is the key element connecting the spa interior to the gardens. A small river flows through the spa and to reach the cabins guests must cross a bridge.
Giulia Ciccarello Spitaleri Spa manager

Lanserhof Sylt, Germany

Renowned health resort leader Lanserhof opened its all-new wellness retreat in ‘the Hamptons of Germany’ in the spring of 2022. It is located on an island in the Wadden Sea, a UNESCO World Heritage Site long heralded for its healing and restorative climate and sea air. Guests are constantly connected with nature and the property affords impressive panoramic views of the sea and protected landscape area.

The latest in Lanserhof’s expanding portfolio, which includes properties in Austria, Germany and London, services at Lanserhof Sylt include medical consultations and individual therapies, as well as CT and MRI scans, and the brand’s signature LANS Med Concept.

The resort combines the group’s trademark cutting-edge diagnostics and naturopathic healing methods with programming focused on cardiological rehabilitation for acute or chronic diseases, as well as treatments for respiratory and skin issues.

Guests are offered a tailored programme of wellness specialities combining the most effective elements of naturopathy, energy medicine, psychology, psychoneuroimmunology, chronomedicine and modern cutting-edge medicine.

102 Spa Spotlight European Spa Gold List 2022

Framed by nature

Constructed using entirely sustainable, non-emitting materials, the medical spa has been designed to ensure its magnificent setting takes centre-stage. Facilities include saunas, steam baths, a relaxation area, interconnected indoor and outdoor saltwater pools with a counter-current system and a sun terrace. Designed by internationally renowned Düsseldorf architect Christoph Ingenhoven, Lanserhof Sylt has 68 guest rooms and covers a floor area of 20,000sqm, of which 5,000sqm are treatment and therapy rooms.

“Our new health resort provides cutting-edge medicine, state-of-the-art equipment and alternative naturopathy,” says medical director and cardiologist, Dr Jan Stritzke. “For this new Lanserhof experience, we’ve built a great team of physicians, therapists, sports and nutrition scientists and beauticians. This is something very unique.”

health resort


Lanserhof Sylt

Resort size: Combined guest area of over 20,000sqm with a spa treatment area of 5,000sqm

Product partners and spa suppliers: BWT Pool & Water Technology, hsb Germany, KLAFS, KG, KONE, ELIN

Architect and designer: Christoph Ingenhoven for Ingenhoven Architects

Spa Spotlight European Spa Gold List 2022 103
Surrounded by the unique and ever-present nature of Sylt, the new
awaits guests, combining cutting-edge medicine with state-of-the-art equipment and alternative naturopathy.

KĒPOS by Goco, Crete

Daios Cove, a stunning resort near Agios Nikolaos in eastern Crete, is home to the KĒPOS by Goco integrative wellness concept. An existing spa, which has been managed by GOCO Hospitality since 2018, was recently transformed over six months. The new concept developed by Ingo Schweder, founder and CEO of GOCO Hospitality, realises the vision of resort owner Dimitris Daios and includes the creation of a wellness reception, a modern retail area and consultation rooms for a doctor and nutritionist. A guest waiting area and a relaxation/IV lounge for vitamin infusions were also created. The vitality pool area was remodelled and the spa’s treatment rooms were fully refurbished.

104 Spa Spotlight European Spa Gold List 2022

The facilities have all been staged to reflect their unique location by lead designer Elastic Architects, using earthy tones to reflect a golden light through the spa. An outdoor functional area and BXR Arena training area complement an infrared sauna and the latest in medical-led treatments, including hyperbaric oxygen and cryotherapy chambers.

The spa also offers an indoor pool and hammam, plus a colon hydrotherapy room, Finnish and soft saunas, a steam room and an experience shower walk. A hairdressing salon, manicure and pedicure area, nine private single multifunctional treatment rooms, two double wellness suites and a double Thai massage suite are also present.

Transformative programmes

The spa’s high-tech systems are overseen by resident doctor Masoud Fawzi and wellness consultant and nutritionist George Fokas. Treatment programming is based around six pillars of healing that include care, movement, nourishment, rest, treatment and bathing. Three key diagnostic and consultation elements include a Styku 3D body scanner, a non-invasive Cell Wellbeing epigenetic test and a Pnoē breath analysis system.

All journeys begin with a consultation to understand the guest’s physical state and discuss their individual needs and objectives. The medical and nutrition team can then prepare a strict dietary regime if needed, partnered with exercise, movement and more traditional spa treatments. These incorporate classic and alternative therapeutic facials and body rituals to support guests’ overall wellbeing.


KĒPOS by Goco

Spa size: 2,620sqm

Product partners: 111SKIN, [comfort zone], Authentic Beauty Concept Spa suppliers: Extra Unitex, Salvini, Barr+Wray, Oxyhelp, MECOTEC, Salachi, Manduka, Gharieni, Almeco, Deloudis, BXR London, Life Fitness, Technogym, Rogue Fitness Europe, Pnoē, Styku, Cell Wellbeing, Dr. pen

Spa Spotlight European Spa Gold List 2022 105
Cryotherapy is great for muscle recovery and reducing inflammation. Many guests are choosing to use our chamber. There is a great understanding of the benefits.
Eleni Papadopoulou Director of wellness


The Spa at Breedon Priory

Size: 3,400sqm

Product partners: TempleSpa, Tribe517, Pinks Boutique, Proverb

Spa suppliers: Anapos, Unique Pool, Curveline, BC SoftWear, Ellisons, Akula Living, Spa Vision, Coco Wolf, Crown Lockers, Paragon Oak, Epicuri, Jeremy Hastings (water features), Graeme Mitcheson, ADA Cosmetics, Florence Roby

The Spa at Breedon Priory, UK

The contemporary new Spa at Breedon Priory in Derbyshire, owned by Elaine and Graham Blunt, opened in June 2022, offering guests an ecologically focused and exclusive wellness retreat. As well as its Tranquillity gardens – designed by Lush Garden Design – and vitality and infinity relaxation pools, there are seven treatment rooms, including a couples’ room, plus a Wellbeing Suite with six thermal experiences.

The spa also offers experience showers, an ice fountain and several thermal cabins supplied by Anapos, offering various heat strengths. There is also a ‘pure’ relaxation room, a quiet slumber lounge and a second relaxation area.

A further standout feature, designed by architects YMD Boon, is the private ‘Hideaway’ spa within the spa, an intimate space that offers exclusive treatments, a lounge and a secluded terrace with a hot tub and fire pit.

“The Spa at Breedon Priory’s philosophy is to be a sanctuary where guests can completely relax,” says spa director Jemma Whitney. “We recognise that space is luxury and limit our capacity to ensure exclusivity. Every detail offers our guests somewhere to do nothing other than focus on themselves.”

Eco-friendly credentials

The spa has been constructed with sustainability at its core. When it comes to water, the property has its own source in the form of a borehole descending more than 85m below ground, which means the facility is self-sustaining in this respect. An air source heat pump and heat recovery unit work alongside high-spec insulation to help the building achieve 96% energy efficiency.

In addition to a guarantee of no single-use plastics being used on the property, fully compostable, complimentary cosmetic items are made available in the changing rooms and there are ambitious plans to plant a kitchen garden to further boost the spa’s sustainability credentials.

106 Spa Spotlight European Spa Gold List 2022


Schloss Roxburghe, Scotland

Spa size: 1,100sqm

Product partners: Aromatherapy Associates, CND, Kloris

Spa suppliers: TAC | The Assistant Company, Gharieni, Fashionizer Spa, Aquatec, Technogym, Richard Howorth

Schloss Roxburghe, UK

Set in 300 acres of land in the Scottish Borders, Schloss Roxburghe this year announced the opening of the new 1,100sqm Schloss Spa. The wellness facilities were part of an extensive expansion at the Destination by Hyatt collection hotel, which also included an additional 58 rooms, a purposebuilt banqueting suite and several cottages in the grounds.

The new spa, designed by Kitzig Design Studios, includes a heated outdoor infinity pool complete with LED lighting and an underwater sound system. Indoor and outdoor relaxation areas have been created along with an additional plunge pool.

The spa’s thermal suite and pools were provided by Aquateq. A Finnish dry sauna sits half-sunken into the ground and is complete with a larch exterior finish and large landscape windows that offer stunning outdoor views. The facilities also include an aromatic sauna with the option for guests to select their own fragrance for a personalised experience. A modern fitness suite has been created with a range of Technogym equipment.

Spa partnerships

The spa’s holistic approach is said to support total wellbeing, mindfulness and rejuvenation and will serve hotel guests and a local membership.

Three treatment rooms each boast therapy beds supplied by Gharieni. James Allan, spa director at Schloss Roxburghe, says: “All of our treatments and rituals have been carefully chosen to provide the most exclusive and unforgettable experience and we are excited to have partnered with both Aromatherapy Associates and Kloris.”

The relaxation areas include suspended open fireplaces and large cabana day beds hung from the ceiling and panoramic windows overlooking the parkland. Spa management is provided by TAC | The Assistant Company and Fashionizer Spa supplied the team’s uniforms.

Spa Spotlight European Spa Gold List 2022 107


Claridge’s Spa, UK

Spa size: 7,000sqm

Product partners: Augustinus Bader, La-Eva and FaceGym

Spa suppliers: Gharieni, Carolina K, RKF

Luxury Linen, Book4Time, Jalin, Design for Leisure, Technogym, Peloton, NOHrD by WaterRower, Concept2, Pent

Claridge’s Spa, UK

Located three floors below the Mayfair property, iconic London hotel Claridge’s recently opened the doors to a hotly anticipated 7,000sqm Japanese-inspired spa. Led by spa director Hattie David-Wilkinson, the spa concept was conceived by Inge Theron, creative director of spa and wellness at Claridge’s operator, Maybourne Hotel Group, and founder of FaceGym. Renowned interior architect André Fu’s creative vision was inspired by traditional Japanese temples. Guests receive kimonos and a welcoming foot ritual on entry, while the treatment menu pays tribute to the culture’s art of ceremony, with all experiences including thoughtful opening and closing rituals.

Seven luxurious treatment rooms have Gharieni treatment beds and private bathrooms, and a wet room is outfitted with a hand-carved, pink onyx stone bed. The wellness facilities are anchored by a thermal treatment area with a heated pool, private relaxation cabanas, steam rooms and saunas.

A connected-fitness gym is equipped with state-of-the-art cardio and weight training equipment from brands such as Peloton, NOHrd and Pent, as well as a personal training area. A hair salon offering appointment-only hair services by celebrity stylist Josh Wood completes the line-up.

Experts in residence

“We have created a spa where guests will find holistic practices and results-driven high-tech all under one roof,” says Theron. An extensive treatment menu includes body and facial rituals from brands such as Augustinus Bader, La-Eva and FaceGym, as well as a range of signature treatments including the omakase-inspired Bespoke ritual that is crafted entirely to each individual guest’s needs.

The spa plans to host expert residencies throughout the year with some of the most celebrated names in wellness, including as acupuncturist Ross J. Barr and nail artist Harriet Westmoreland.

108 Spa Spotlight European Spa Gold List 2022


Spa Bellefontaine, Mandarin Oriental Palace Luzern palace/spa

Spa size: 270sqm

Product partners: Bellefontaine

Spa Bellefontaine, Mandarin Oriental Palace Luzern, Switzerland

Overlooking Lake Lucerne, Mandarin Oriental Palace, Luzern is housed inside a Belle Époque landmark built in 1906, which has been extensively renovated by local architecture firm Iwan Bühler Architekten and London-based interior designs Jestico + Whiles.

A cornerstone of the hotel’s offering, Spa Bellefontaine is described as a ‘serene and rejuvenating sanctuary’ and offers several treatment rooms and relaxation spaces, as well as a range of thermal experiences, including a steam bath, sauna and experience showers, and a 24-hour Fitness Salon complete with state-of-the-art equipment from Life Fitness. “Honouring the uniqueness of each client, Spa Bellefontaine offers an exceptional bespoke haute rejuvenation experience for the spa world,” says spa manager Maartje Raaijmakers.

Locally inspired treatments

The spa menu features exclusive and tailored rituals from high-end Swiss skincare brand Bellefontaine, including the Bespoke 360° Discovery ritual, which begins with a skin analysis before a therapist selects targeted products to leave it fresh and glowing. An Anti-Ageing Cellular Treatment incorporates precious edelweiss stem cells and uses energising and detoxifying massage techniques to reshape and rejuvenate the face, neck and décolleté.

Other experiences include the Bellefontaine Instant Glow Facial, the Oxytherapy Treatment by Bellefontaine and the Signature Luzern Palace treatment.

The treatments are powered by the brand’s signature Edelgen complex, which features extract of edelweiss, a mountain flower native to Switzerland. It is designed to boost collagen, block the release of free radicals, reduce the appearance of ageing, strengthen the skin’s barrier and stimulate its defence system.

Spa Spotlight European Spa Gold List 2022 109


Spa at Cashel Palace

Spa size: Approx. 350sqm

Product partners: Bamford, Voya, Skin by Olga Experience, La Maison Valmont Spa suppliers: NOHrD by WaterRower, Kenko, Hennessy Hair & Beauty, Gharieni, Xpert Professional

Spa at Cashel Place, Ireland

Asumptuous stand-alone property in Ireland’s Golden Vale, Cashel Palace is owned by the Magnier family – also part-owners of Sandy Lane in Barbados – and is a member of the Relais & Châteaux family. The restored Palladian manor, built in 1732, now has a multi-million-euro spa created in conjunction with London-based designer Emma Pearson and spa consultant Greg Payne.

Facilities include a light-flooded 17m swim-out pool as well as two outdoor seaweed baths. Three hot and cold experience showers, a hot tub, a KLAFS starry sky-ceiling steam room and a bespoke Himalayan salt wall sauna enhance the offering. Guests can also access a fully equipped gym, hair salon and yoga studio, as well as a relaxation room and outside spa terrace overlooking the gardens.

A blueprint for green spas

Sustainability and the environment have been central to the spa’s design and execution, and as much as possible is eco-friendly and recyclable, with best practices in construction, restoration and energy followed to ensure its blueprint for sustainability stands up to the highest scrutiny.

Cashel Palace’s director of spa and wellness, Tara De Courcey, and her team offer Bamford’s signature body and face experiences across four treatment rooms. The Irish spa also exclusively offers Skin by Olga facials.

“It’s a great privilege to be a part of such an amazing project – a spa designed to provide the best possible guest experience,” says De Courcey. “The purpose built facilities overlook the historic mulberry trees and iconic Rock of Cashel; it’s an incredibly tranquil area, filled with natural light that encourages an oasis of calm for the body, mind and soul. Guests also have the opportunity to relax in our pristine pool and al fresco baths – it really is a perfect place to rejuvenate.”

110 Spa Spotlight European Spa Gold List 2022


The Maybourne Riviera Spa, France

Spa size: 400sqm

Product partners: Augustinus Bader, La-Eva, FaceGym, La bouche rouge, Oribe, Morjana

Spa suppliers: Gharieni, Technogym, Design for Leisure, Jalin, Book4Time, Beltrami, Têxteis


Riviera Spa, France

Set high on a clifftop with views across the Côte d’Azur, the newly unveiled spa at the 69-room Maybourne Riviera, part of the Maybourne Hotel Group, draws together ancient ceremonies, restorative bodywork and the latest in bio-innovation to amplify guests’ emotional, physical and spiritual wellbeing. Offering personalised treatments to complement high-performance lifestyles, the spa has been created by internationally acclaimed designer André Fu, who also worked on Claridge’s Spa in London.

“Inspired by the meandering coastline and fluidity of the ocean, I sought to bring a calm tranquillity into my design, crafting a compelling setting by juxtaposing the shapes and textures of the rocks outside the hotel with contrasting curving and sculptured walls,” Fu says of the French project.

Eight treatment rooms are accompanied by a steam room, a sauna, a relaxation terrace and a beauty and hair space. The spa is connected by a staircase to the hotel’s infinity pool.

A unique treatment offering

Three standout facials have been designed by Augustinus Bader, while FaceGym makes its French debut, offering signature workouts to tone facial muscles and lift the skin combining cryotherapy, radiofrequency and Electrical Muscle Stimulation.

“We’ve worked on a very unique treatment menu to offer the most magical experience to our guests,” says spa manager Alice Peyret. “Take our Comme sur un Nuage treatment: first you enter into a magnificent cabin with a sea view, which is already like being among the clouds. Then you lie down on a hot water mattress, which envelops you while fluid manoeuvres and deep strokes encourage you to completely let go. It is like being on a boat in the middle of the Mediterranean – a cocoon of luxury and serenity.”

Spa Spotlight European Spa Gold List 2022 111


The Spa at Laceby Manor, UK

The Spa at Laceby Manor, set in the sprawling landscape of the Lincolnshire Wolds, is a £4 million purpose-built spa and wellness operation that aims to elevate the bathing ritual to a new level. A Scandi-inspired design, overseen by spa director Alex Burnett, creates a relaxing space with clean lines, a minimalist look and contemporary furnishings offering a unique sense of place.

“There was a desire to create a more grounded design that connects with the natural surroundings to deliver guest comfort and provide points of interest throughout their experience,” explains Burnett. The team worked with spa consultant Claire Caddick on the concept and guest journey. Caddick partnered with Curveline Design’s Mark Green who oversaw the interior architecture of the project. Exterior architecture was delivered by Keir Architecture.


The Spa at Laceby Manor

Spa size: 1,900sqm

Product partners: 111SKIN, Voya, Tribe517

Spa suppliers: Carl Hansen, Skagerak, HAY & Muuto, B&B Italia, Pedrali, Santa & Cole, Vibia, Tom Dixon, VitrA

Bringing the outside in The stand-alone spa features seven treatment rooms, one of which is a double, with treatments from 111SKIN, Voya and Tribe517. Guest can also enjoy rituals in a bathing room with a private Japanese-inspired garden.

Bringing the outside in with beautiful floor-to-ceiling windows set over two floors, the spa also takes guests outside with an outdoor café, an outdoor heated pool and a terrace for sun loungers. A natural swimming pond is filled using an innovative rainwater harvesting and filtration system.

The Spa at Laceby Manor is one of the first venues to feature the new collaboration between VitrA and Tom Dixon in its bathrooms. British designer Dixon’s products, including lighting, also feature in other areas of the spa.

112 Spa Spotlight European Spa Gold List 2022


Plumps fine lines and wrinkles Deeply hydrating Smooths skin

This lifting super serum targets both genetic and environmental stress that appears on the skin.

For Professionals only, exclusive for Spa & Clinic’s.

Manor House Alsager, UK

The Manor House Alsager Hotel in Cheshire unveiled the second phase of its 2,000sqm spa in 2022, with three new treatment rooms, including two couples’ suites, and new changing rooms as well as a spa dining area and relaxation spaces.

The additions complement a 15m serenity swimming pool surrounded by a boardwalk with a glass ceiling and a luxurious hanging day bed.

Led by spa manager Hannah Swain, it offers treatments from British spa brands Tribe517 and TempleSpa, as well as indoor and outdoor wellness experiences including a new Salt Shed, with a Himalayan salt wall, lavender cauldron and ergonomic seating.

The spa’s signature English Spa Garden experience includes a panoramic sauna, a steam room, a spa pool and an open-air vitality pool, as well as heated outdoor sensory seating areas.

Mosiac Spa supplied two outdoor pools, and BC Softwear provide the spa’s robes, towels and flip-flops.

The Spa at Ardencote, UK

An independent countryside retreat in Warwickshire, Ardencote’s 500sqm spa is set apart from the hotel, inside a former Victorian coach house.

The Spa at Ardencote offers eight treatment rooms and a relaxation lounge with stylish spa pods. An extensive thermal suite, comprises an aromatherapy steam room, Himalayan salt sauna, tepidarium, ice fountain, monsoon experience shower and foot spa. A host of outdoor facilities includes a heated swimming pool, a hot tub and a Tyrolean Kilo sauna.

The treatment menu features nail services by OPI and facial and body rituals from Elemis, including the signature Ardencote Country Wellbeing Ritual.

Spa and wellness consultancy Schletterer supplied the thermal features, while uniforms come from Buttercups and towels and robes from Johnsons Stalbridge. Fitness equipment is from Life Fitness and spa software from Premier Software, while interiors were by Curveline Design overseen by owner Dale Huckerby.

114 Spa Spotlight European Spa Gold List 2022

Signet Spa, The Retreat at Elcot Park, UK

Wellness and fitness go hand in hand in The Retreat at Elcot Park’s new Signet Spa. In addition to an infinity heated outdoor swimming pool with views of the north Wessex downs, there is an indoor vitality pool with bubbling loungers, water massage cannons and a reflexology volcano.

A Himalayan sauna and an aroma essence steam room, a salt flotation chamber and drench showers, complement a relaxation area and three treatment rooms as well as a gym, fitness studio, tennis courts and a hair and nail salon.

Yoga and Pilates classes are held in the studio and, when weather permits, outside in the tranquil walled garden or under the age-old oak trees.

“The Signet Spa is a retreat within The Retreat,” says spa manager Kirsty Pienaar. “Since we opened in the newly re-imagined 18th-century country house hotel in May 2022, our focus has been on wellness, but always with a side order of fun. We like our guests and members to kick back and relax.”

La Spa, Helvetia & Bristol, Italy

Inspired by ancient Roman bathing traditions, La Spa at Helvetia & Bristol Firenze, a Starhotels Collection hotel, is built in what was once the vault of the Banco di Roma.

The 540sqm spa features a comprehensive hydrothermal zone with a caldarium, an aquamotus (Vichy shower), emotional showers, a sudatorium (Finnish sauna), a frigidarium and a tepidarium (salt room) set on a glass floor so guests can see the building’s medieval foundations beneath.

The spa also features several treatment rooms, a gym, a wellness suite equipped with a Turkish bath and two pools, one of which features a video installation, created by artist Felice Limosani, that reflects off the walls and mirrors providing a multi-sensory experience.

The treatment menu features rituals and experiences from luxury French skincare brand Cinq Mondes and draws inspiration from centuries old wellness traditions from India, China, Japan, Indonesia and Morocco. www.collezione.starhotels. com/en/our-hotels/la-spa/

Spa Spotlight European Spa Gold List 2022 115

AWAY Spa at W Algarve, Portugal

The 1,065sqm AWAY Spa at W Algarve debuted in June 2022 and was designed by Divercity Architects and AB Concept. The spa’s Wet Lounge features hydrothermal facilities including a sauna at 85-90C, a steam room at 46-48C, an ice crunch fountain and a sensorial shower. A fire tub is set at 37-39C with warm hydrotherapy water jet massages to relax the muscles, while a cold plunge tub is fixed at 12C.

The social Beauty Bar offers hair, nail and beauty treatments from [comfort zone], Natura Bissé, Skin Regimen and Ignae, a luxury Portuguese cosmetic brand. Six treatment rooms and a couple’s room offer intimate treatments and massage experiences.

The spa retails Comporta Perfumes, allSisters, DCK and Keune, and uniforms are supplied by Gio Rodrigues with towels and robes by JF Almeida.

High-intensity workouts and boot camps are offered at the FIT facility, with 134sqm of indoor and 320sqm of outdoor space equipped by Technogym and featuring an Olympic power rack.

Vestkantbadet, Sommerro, Norway

Designed as a tribute to Norway’s cultural heritage, Nordic Hotels & Resorts’ Sommerro is housed in an art deco building in Oslo’s West End. The property was recently sensitively restored by local firm LPO Arkitekter in partnership with London and New York-based studio GrecoDeco and Haptic architects.

Described as a ‘haven for health and mindfullness’, the 1,400sqm Vestkantbadet spa offers a rooftop pool, sauna and terrace, swimming and plunge pools and a gym with Woodway, Hammer Strength and Technogym equipment.

Treatments are performed on Gharieni couches and incorporate products from Elemis, SkinBetter Science, Babor, Skinceuticals, Meline, Noon Aesthetics and Dr Dennis Gross Skincare.

As well as reflexology, massage, chemical peels, algae wraps, micro needling and LED light experiences, specialist medical aesthetic treatments using Fotona Lasers and Candela Medical are overseen by the property’s in-house doctors.

116 Spa Spotlight European Spa Gold List 2022

Cleopatra Spa, Cap St Georges, Paphos

Part of a new 202-room five-star luxury resort, Cap St Georges Hotel and Resort, on the southwest side of the Akamas Peninsula in Paphos, Cleopatra Spa has eight treatment rooms, a VIP sensory lounge and two VIP couples’ suites.

Named after Queen Cleopatra of Egypt, who was once gifted the island, facilities include an indoor spa pool, hydrotherapy whirlpool and cold plunge pools as well as thermal saunas, steam rooms, aromatherapy experience showers and signature rasuls.

The spa has partnered with La Maison Valmont, Cinq Mondes, Kypwell and Alma Spa to offer guests treatments that include the signature Akamas Journey, which draws from the resort’s location. Secrets of a Legendary Beauty is a Cleopatra-inspired bathing ritual that includes a milk hydrotherapy bath with local bio honey. cleopatra-spa-paphos

Spa des Prés, Pavillon Faubourg Saint-Germain, France

Family-run hotel operator Chevalier Paris opened the 47-key boutique hotel, Pavillon Faubourg Saint-Germain, in the heart of Paris in 2022, including the state-of-the art Spa des Prés. Billed as a ‘cavern of tranquility beneath the city’s bustling left bank’, Spa des Prés is located in a vaulted cellar that was previously home to Le Quod Libet, a legendary cabaret that launched the career of composer and poet Léo Ferré.

The urban oasis is accessed by stone steps that are designated as a historical monument. At just 140sqm it offers two treatment rooms, a swimming pool, a hammam, a fitness suite with Technogym equipment and a meditation and yoga room.

The spa treatment menu offers rituals from Codage Paris and includes personalised experiences that combine custom products with purposeful gestures to relax, stimulate and detoxify the body.

The spa was created by interior designer Didier Benderli, who developed the design for the entire hotel, in partnership with architect Vincent Bestie.

118 Spa Spotlight European Spa Gold List 2022
wishing everyone a very merry xmas and a happy new year Interior Design I Engineering Design I Pool + Thermal Installa�on I Maintenance CREATORS OF WELLBEING AND RELAXATION Middle East + Asia Barr + Wray Dubai T: + 971 4 320 6440 E: UK + Europe Barr + Wray T: + 44 141 882 9991 E:

Asaya Spa, Rosewood Vienna, Austria

Located on Petersplatz in Vienna’s Old Town, Rosewood Vienna is Rosewood Hotels & Resorts’ fifth property in Europe and is home to a superb Asaya Spa.

The 450sqm wellbeing space provides stunning views of the city and offers four treatment rooms, a sauna, a steam room, an experience shower as well as a Technogym-equipped fitness centre and a hair salon.

Locally inspired treatments promote total wellbeing for guests and incorporate product partners including Augustinus Bader, Less is More Organic and Günsberg candles.

Rosewood Vienna is a collaboration between A2K Architects, BEHF Architects and interior designer Alexander Waterworth. With suppliers including Starpool, Living Earth Crafts, Rivolta Carmignani and TAC | The Assistant Company, the spa’s design features clean architectural lines with stone and carved wood elements, and a soothing colour palette chosen to convey a tranquil experience.

Anantara New York Palace, Budapest, Hungary

Anantara New York Palace is located on the Pest side of the Danube in a building dating back to 1894. Built in the Belle Époque style, it first opened as a hotel in 2006 and was added to the Anantara Hotels, Resorts and Spas portfolio in 2020.

The 500sqm spa, which opened in late 2022, designed by Dsign Vertti Kivi & Co-Team, features a cave-like network of thermal facilities that lead onto a softly lit 15m indoor relaxation pool. Created and supplied in collaboration with Technogym, Smart Shop Design, IKI, Libero and SAP, facilities include a gym, a sauna, a steam room and a tea lounge, with five single treatment rooms and one couples’ suite offering private bathing rituals.

An extensive collection of therapeutic, anti-ageing and cosmetic treatments is offered with Kaviczky and Thalion. With a combination of hands-on and high-tech modalities, many treatments include locally sourced ingredients and rituals that reflect Hungarian bathing traditions. en/new-york-palace-budapest

120 Spa Spotlight European Spa Gold List 2022

Scented saviours for winter wellbeing

European Spa asks aromatherapist Laura Broady, founder of Scented Saviours, how essential oils can boost the resilience of spa professionals and guests

Essential oils have become so integrated into spa treatments and products that it is easy to forget how supportive these plant powerhouses can be for everyone. This includes spa teams, who work so hard to deliver wellbeing to others.

Simply breathing in their scent can shift your mood or tease your imagination. You can be enveloped in a perfumed present moment or transported on a soul-soaring fragrant fantasy where spices inspire, resins ground, fruits refresh, flowers hug or herbs heal.

Much has been documented about the natural ability of essential oils to improve everyday ailments, but the subtle boost that these concentrated essences can offer to the mental and emotional wellbeing of your spa therapists, as well as your guests, is equally impressive.

That is why aromatherapy expert Laura Broady is creating Scented Saviours – a soon-to-be live website

where both the public and professional therapists can access well researched information and expert guidance on the safe and effective use of essential oils, with a particular focus on cancer care.

“There is a lot of misinformation out there and I hope to be able to bust some myths along the way,” says Broady.

Making a real difference

A cancer survivor herself, it was while working for Made for Life Organics as the brand prepared to roll out its Cancer Touch Therapy training that she decided her expertise could really make a difference to people’s lives. “I spent the next two years helping to train over 2,000 therapists how to safely treat guests living with or recovering from cancer,” Broady recalls.

“Then in 2020 my cancer returned, and I had to give up work while I dealt with the treatment for that. This eventually led to me setting up Scented Saviours as a website for therapists and 122 Expert Advice Team Wellbeing 123
Expert Advice Team Wellbeing

the public to refer to on how to safely use oils. I wanted to share my experience of how essential oils can help those living with a cancer diagnosis – it has been a slow work in progress but it’s something I am deeply passionate about.”

In the first of this new series, Broady shares her essential-oil tips for spa professionals and suggests some scents that can provide guests with the most powerful and rejuvenating wellness experience at this time of the year.

How to use essential oils

“The fastest and easiest way to benefit from these super, natural oils is to simply inhale them,” says Broady. “This can be done unobtrusively with the use of the oils on a tissue or personal aroma inhaler.

“Each nostril will smell the same scent slightly differently”, she adds, “so its best to make sure you smell through both to get the full effect.”

The scent of certain essential oils can be very comforting – lavender, used in a huge variety of products from shampoo to fabric softener, can provide

“If you want to encourage conversation, contemplation or engagement at a workshop, frankincense could be perfect.”

a sense of home and of safety. A similar feeling may occur with essential oil of orange – it could trigger warm wintry memories, or uplifting summertime vibes depending on your lifelong associations with it.

“Talking of comfort,” adds Broady. “A 2015 survey of the British public revealed that the smell of freshly baked bread was their favourite, but unfortunately there isn’t an essential oil for that – although you could try vanilla which smells a bit like cake!”

Other essential oils, such as tree oils including cypress, fir or frankincense, can help you feel protected or brave, while the zingy scent of citrus can often make your mouth water.

“Remember that up to 75% of your taste is formed through the sense of smell. Don’t like the taste of something? Hold your nose and the taste will be markedly dulled,” explains Broady.

If you want to create a particular ambience within a spa, you can diffuse scents into the air. Oils can even be selected to improve the flow of meetings. 124
Expert Advice Team Wellbeing

For team building and to create a unified atmosphere in a business environment, Broady suggests putting some personal inhalers together as a group activity.

“Get blank nasal inhalers and drop between five and ten drops of essential oils onto the wicks and click shut,” she advises. “Carry them around or keep them at your desk and simply breathe them in from time to time.

“Depending on your selection the

Scents for the season

scent should last around six weeks, with some lingering much longer.”

Safety first

Essential oils trigger memories and emotions associated with their aromas, and through the molecules affecting your central nervous system and other systems, such as digestion or respiration.

“It is true that some essential oils are not suitable for those living with certain medical conditions or during times such

as pregnancy,” Broady warns. “So consult a qualified clinical aromatherapist with any doubts and do take care diffusing oils around others.”

“If you’re going to use them on your skin or in the bath, dilute the oil in a carrier such as jojoba to protect your skin. Never ingest the oils and keep them away from children, stored in the dark glass in which they come supplied, with the lid firmly on.”

Three essential oils that would be wonderful to support your winter wellbeing


For peace, sleep and connection (Vetiveria Zizanioides or the wild version, Ruh Khus)

Known as ‘the oil of tranquillity’, vetiver has a wonderful rich, rooty, base-note scent that is warm, woody and perfect for wintering.

“Vetiver anchors you to the present moment and can be useful if you find your head in the clouds. When you need to find more connection with a place or a person it enhances feelings of closeness,” says Broady. “It can calm a cantering mind and has a handsomely reassuring quality to it.

“If you find the aroma too much, try softening it with a sedative floral such as ylang ylang or lavender.

“Diffusing vetiver during a Yoga Nidra session can enhance the peaceful effects of this relaxing discipline,” Broady adds. “The same can be applied to guided meditations focused on the earth.”


For fear, contemplation and yoga (Boswellia Carterii, Serrata or Sacra are all good options)

“If in doubt, get frankincense out!”, says Broady. “It has such a broad range of benefits – it is amazing at slowing you down and deepening your breathing to access inner wisdom.

“Perfect for addressing fear, be it low-level anxiety or a panic attack, the piney, fresh scent of this protective tree, guides you to gather yourself.

“If you are holding a workshop and want to encourage conversation, contemplation or engagement, frankincense could be perfect. It is a euphoric oil, full of light and joy, so will keep the mind focused and positive. Ideal for team meetings, sales meetings, and training sessions.

“Frankincense balances all chakras and helps with connection to consciousness so could be a great oil to use in a yoga session.”


For confidence and creativity (Elettaria Cardamomum)

Like a warming hug on a cold winter’s day, cardamom is cheery and calming with a bit of spice to keep you motivated. According to Ayurveda, cardamom opens and soothes the flow of prana in the body, so it can fill you with a calm confidence – a good oil for presenting or public speaking.

“Cardamom is a great stimulator of new ideas and when I am creatively stuck, I find it releases blocks and often brings in a raft of different options to try,” says Broady. “I’ll be sniffing cardamom when thinking of strategies for social media or putting together new treatments and menus. In this instance I will blend it with lime or grapefruit for a sparkling boost of inspiration!”

Cardamom can also be softly reassuring, especially when blended with other spices such as ginger. 125
Expert Advice Team Wellbeing

Putting back pain behind you

We talk to Loulou James about the Buttafly Technique, an innovative rehabilitation method for releasing postural tension and easing back pain that is ideal for spa treatments

Recovery and rehabilitation have a long history in spa and wellness, and the Buttafly Technique, created by physiotherapist, yoga and clinical Pilates instructor Loulou James, is a new concept that helps clients gain mobility and eases pain.

James, who has worked in clinics in the UK and Hong Kong, specialises in musculoskeletal conditions, back pain and women’s health. Her journey to create the Buttafly Technique began with her own mobility issues.

“This method for releasing postural tension and easing back pain evolved when I used it to heal chronic back pain caused by a fracture at the base of my spine ten years earlier,” she says.

James discovered that there was a way to position the Buttafly – which she originally designed to be an ergonomic yoga block – that allowed the lower end of the spine to ‘float’ in the indent, leaving it free of any direct pressure. This enabled her to lie on her back without additional padding. Repeated use of this posture resolved her symptoms in just a few weeks and she began using it to help others.

A unique technique

Endorsed by the Complementary Medical Association, the Buttafly Technique involves the client lying in the supine position with precise positioning of the Buttafly. The pelvis and spine need to be in a neutral

alignment and a specific protocol for going into and out of the position must be followed.

“The technique facilitates a natural ‘unwinding’ of the spine,” says James. “The body is highly sophisticated and has the innate capacity to bring itself back into balance. That said, we rarely – if at all – consider how this applies to posture, but it does and the Buttafly Technique harnesses it beautifully.”

Clients report an immediate improvement in posture and the changes are not restricted to any one demographic group. “The Buttafly Technique has shown me how people ‘hold’ their posture in some way mostly due to a combination of physical and emotional factors. Yet, regardless of 126
Expert Advice Loulou James, The Buttafly Technique

age or condition, the body is also hard-wired for self-healing – it just needs the right opportunity. As compared to traditional manual therapy, this technique gives the spine a chance to find its own way at its own pace and in harmony with the rest of the body.” James explains.

“People with a flat back will have an improved lordosis (natural backward facing curve) in the lumbar spine after treatment. Those with a hyper-lordosis will return to a more neutral alignment.”

James says her clients find that improvements in their posture are evident on the couch and when they stand; they also report a wider range of movement and function afterward.

The physical changes come with a subjective decrease in pain for many conditions, including non-specific low back and discogenic pain, sciatica, scoliosis, and back and pelvic pain due to pregnancy and post-partum.

The Buttafly Technique can improve

the client’s overall sense of wellbeing too. People often report that they feel more grounded and centred, lighter and more vibrant.

There’s a growing body of evidence that poor spinal movement or function, regardless of whether there is any complaint of pain, impacts and compromises the brain’s ability to accurately interpret what’s going on in both a person’s internal and external environment, which can interfere with the body’s ability to adapt to their current situation.

“The theory is that when spinal function is restored, all of our biological systems benefit,” says James.

Gentle and complementary James’s technique is very gentle, making it suitable for most people from teenagers to the elderly. It also works well with other modalities.

A baseline response for each client must be established first, especially because the effects extend beyond the

musculoskeletal system.

“Often people have an emotional response, and therapists must be prepared for this. It’s crucial for the effectiveness of the technique that appropriate aftercare is given,” explains James.

The procedure can be taught to practitioners and therapists who have training in hands-on manual therapy and understand the body and spine. The training programme takes three days and includes both theory and practical sessions; spine and posture analysis; anatomy and physiology; discussion about specific types of back pain and how they benefit; contraindications; and a clear protocol for the Buttafly Technique.

For more information about Buttafly training courses, please contact Loulou James at: 127
Expert Advice Loulou James, The Buttafly Technique Above: Loulou James treats a range of conditions with the Buttafly Technique


Breathe in hyperbaric oxygen therapy

According to Transparency Market Research, the market for hyperbaric oxygen therapy (HBOT) devices is set to grow at almost 9% per year until 2028. Spa and wellness resorts are leading some of this growth with locations across Asia, Europe and the UK embracing this breath-based therapy.

HBOT is a method of delivering extra oxygen into the body through increasing atmospheric pressure. The typical pressure on earth is 1 ATA. In a hyperbaric oxygen chamber this is increased to 2 or 3 ATA while approximately 95% oxygen is administered. Sessions can last from 45-90 minutes and be taken two to three times per week for up to 20 sessions, depending on requirement.

“HBOT’s popularity is on the rise due to the positive impact it can have on those with chronic illness, auto-immune diseases and long Covid,” says René van Eyssen, wellness director at the Coach House Spa at Beaverbrook, UK. “We’ve had guests book into the hotel specifically because we have an HBOT chamber.”

Preventative healthcare

In the US, HBOT has been sanctioned for the treatment of conditions as varied as sports injuries, burns, chronic fatigue syndrome, arthritis, pre and post-surgery recovery, migraines, immune support, stroke rehabilitation, post-Covid illness and depression.

“The long-overdue shift from curative to preventative health is driving pioneering therapies such as HBOT,” says Amberin Fur, founder of The Vital Practice in London. “It assists our body in healing, acting as a catalyst for cellular repair. It is a safe, wonderfully natural treatment to optimise wellbeing and immunity.”

New business opportunities

European Spa first reported on HBOT in its autumn edition when KĒPOS by Goco introduced a chamber at the luxury family resort Daios Cove in Greece. Kamalaya Koh Samui in Thailand is introducing this therapy in early 2023, and many wellbeing clinics in London are also embracing HBOT. Aside from the numerous health benefits for clients, there is a solid business case for introducing oxygen therapy to a spa and wellness operation. “HBOT offers spas new revenue streams, an edge over their competitors and the opportunity to attract a new clientele,” says Susie Marshall, marketing manager at Henshaw Hyperbarics.

“Sessions range from £60-£150 for a one-hour session so there is a really good return of investment for a spa as it is a hands-off treatment.” | |

128 Spa Specifier Wellness Trends
We explore the growing market for hyperbaric oxygen therapy and how these devices can improve guest wellbeing while boosting spa revenue

Spa Specifier Wellness Trends 129
This page: a HBOT consultation at The Vital Practice Previous page from left: KĒPOS by Goco offers guests hyperbaric oxygen therapy; Henshaw Hyperbarics offer a range of different chambers to suit any wellness space.

B.fresh launches new wellness shots to its cold-pressed drinks range

British cold-pressed drinks brand B.fresh has collaborated with nutritionist Matt Jones to create a new collection of targeted wellness shots.

Produced at a family-run farm in Shropshire, UK, the products combine fruits and vegetables with natural vitamins, minerals and antioxidants to help people address three easily achievable goals: ‘Focus’, for concentration; ‘Relax’, to counteract stress, tension and anxiety; and ‘Sleep’, to promote rest and slumber.

‘Focus’ is a blend of beetroot, blueberries, lime, strawberry and flaxseed oil with guarana seed and L-theanine. it is said to optimise concentration levels and attention span without the side-effects of traditional energy drinks.

‘Relax’ harnesses the power of various fruits, natural botanical herbs and amino acids known to reduce stress and anxiety. The blend contains kiwi, avocado, ashwagandha, lemon balm and L-theanine.

‘Sleep’ combines cherry, kiwi, chamomile and natural honey in a functional shot that delivers a daily dose of nutrients known to accelerate sleepiness. L-tryptophan, a precursor to serotonin enhances the benefits of the juice shot.

Resilience workshops take place at Scarlet and Bedruthan spa hotels

Breathwork coach Anthony Mullally, a recently retired professional rugby player, has partnered with Cornish hotel group Red Hotels to launch Resilience workshops. The first mixed-gender sessions took place in November at the Scarlet and Bedruthan hotels, and more will be held in 2023, including a series of exclusive men’s mental health retreats.

During the workshops, participants are guided on how to build resilience, adapt to adversity and better manage everyday stress in a practical and effective way. Using Bedruthan’s sensory spa garden, Mullally employs cold and heat exposure, putting the body into a stressful state to encourage adaptability and calm as a response to anxiety. The breathwork element, conducted at Bedruthan’s clifftop yoga studio enables people to ‘down regulate’ and activate the body’s relaxation response, bringing the nervous system back to a state of balance. A period of reflection at the hotel’s beach front fire pit concludes the programme.

Mullally began training in breathwork to improve performance, eventually training to become an advanced breathwork coach with Oxygen Advantage, in Newquay. |

130 Spa Specifier Wellness Trends

The Organic Pharmacy enters retreat space with Six Senses in Israel

The Organic Pharmacy has held its first Reset Detox Retreat at Six Senses Shaharut in Israel. Guests at the wellness resort in the Negev Desert were taken on a journey of mental, physical and spiritual cleansing by three experts.

Shamanic healer and author Itzhak Beery led a series of fire ceremonies; Roxy Marrone, manifesting expert and co-founder of House of Roxy, led rituals to promote spiritual practice; detox, skin and homeopathy specialist – and founder of The Organic Pharmacy – Margo Marrone presented a facial yoga and sculpting masterclass.

“The retreat is the marriage of mind, body and spirit,” said Margo. “This was done through yoga, hiking, The Organic Pharmacy and of course healthy food, along with a powerful shamanic fire ceremony with Itzhak and a manifestation ceremony with House of Roxy.”

The two-night retreat also included yoga, sunset meditation, morning hikes, desert meditations and a 60-minute signature rose crystal facial. Guests stayed in suites facing the Arava Valley and Edom Mountains. |

SHA Wellness Clinic offers 30-minute Health Screening Lab concept

SHA Wellness Clinic has introduced the Health Screening Lab, a preventative health concept that comprises a 30-minute diagnostic circuit of non-invasive tests to determine guests’ current state of health.

“The tour consists of different stations where we carry out non-invasive medical tests to obtain as much information as possible about the current state of health of each person in approximately 30 minutes,” says Juan Pablo Barassi, chief operating officer at SHA Wellness Clinic. “With the data collected, our multidisciplinary team of experts can adapt and orient their recommendations”.

Digital photoplethysmography can detect heart-rate variability and a range of other sytem-related issues. The ‘vital signs’ unit measures blood pressure, respiratory rate, body temperature and blood oxygen saturation.

Complete body composition analysis scans the body to accurately measure the bioimpedance of the torso, arms and legs separately, as well as other parameters, such as intra and extracellular water or visceral fat.

Finally, a neurocognitive test evaluates higher mental functions, including training in key aspects such as relaxation, concentration and overcoming phobias.

132 Spa Specifier Wellness Trends
Margo Marrone


Myrtha Wellness creates, engineers and manufactures sustainable products that delight the clientele.

Myrtha modular panels technology are the epitome of ‘Made in Italy’ thermal bathing wellness products.

Borgo Lanciano Resort & Spa

Hydragun goes Atomic with a mini massage gun for on-the-go use

Developed as a mini massage gun for wellness on-the-go, Hydragun’s Atom is engineered with a sleek and durable anodised aluminium body.

Expanding the Hydragun range in the UK, the massage gun is super compact (14.5cm tall, 12cm wide). It weighs just over 550g and can deliver up to 8kg of force and 3,200 percussions per minute. Designed for ergonomic use, it is heat conductive to protect internal components and is also scratch and sweat-proof.

Smooth and quiet operation mean it can be used almost anywhere. With a five-hour battery life, said to be double that of other mini guns on the market, it enables massage at home, the gym or while travelling. It is also the perfect size to incorporate into a spa team’s wellbeing kit for use between massage treatments.

The triple-action Atom is said to provide relief from chronic pain and tension, reduce delayed onset muscle soreness and help gym-goers warm up before workouts.

Hydragun is a performance technology start-up whose flagship product, the Hydragun, is said to be used by world-class athletes and Olympians as well as recovery professionals worldwide.

Vitamin Injections London creates vitamin D transdermal patches

Vitamin Injections London has added a vitamin D set to its collection of transdermal vitamin patches. Said to be more effective than oral supplementation, the patches offer unique formulations in a discreet format, delivering vitamins to the body to support a healthy lifestyle.

“Even the best quality oral supplements can only provide 8-15% of vitamins or active ingredients into the bloodstream,” claims Bianca-Estelle Simpson, founder of Vitamin Injections London. “Unlike our patches that provide 90% of vitamins directly into the bloodstream, via 24 hours of continuous transcutaneous nutrient delivery.”

The D3 transdermal patches join the current B12 and B Complex patches to deliver vitamin D3, which can be difficult to obtain naturally from the sun, especially in winter. Vitamin D3 promotes a healthy immune system and aids the absorption of calcium, which is essential for bone health. The formula is boosted with magnesium.

Vitamin Injections London’s UK clinics specialise in vitamin nutrient therapy including IV intravenous and intramuscular injections. The products were created by Simpson, an experienced medical aesthetician and skin specialist who is also the founder of bea Skin Care and bea Skin Clinic.

134 Spa Specifier Wellness Trends


Designed in exclusive partnership with Mandarin Oriental spa, this luxury gift set includes 7 rituals to help you rest and reset.

Featuring the limited edition OTO Signature Renewal Massage at Mandarin Oriental.


Available now at

European SPA AD half page 206x120mm.indd 1 28/11/2022 15:32


Salt FX Pro Halogenerator

Salt Chamber

The multipurpose salt therapy concept from Salt Chamber uses a Salt FX Pro Halogenerator that grinds and disperses pure-grade sodium chloride into micron-sized dry salt aerosol particles. These benefit users by being inhaled into the respiratory system and absorbed by the skin.

The company incorporates Himalayan salt into its chambers as a décor element to create a signature wellness experience

for guests. While the salt décor provides ambience, the respiratory and skin benefits come from the dry salt particles dispersed into the room.

“Salt Chamber is an innovator in the salt décor design process. We started using Himalayan salt, not only for its beneficial qualities but for its amazing natural colours and hues,” says the brand’s founder and CEO, Leo Tonkin.

“Salt therapy is a natural way to create distinct wellness experiences in a relaxing and nurturing environment,” adds Allan Share, president of the American Spa Industry Association.

“In my travels to wellness facilities, salt therapy has grown into one of the most requested treatments by guests of all demographics.”

136 Spa Specifier Spa Style

SoVi Vibroacoustic System


Oakworks has entered the vibroacoustic market with the SoVi Vibroacoustic System. Available on all Oakworks’ Masters Collection treatment tables and a number of Signature range tables, the SoVi is designed to deliver the latest forms of healing, to relax the body, reduce stress and enhance productivity.

Multiple vibration options are enhanced by audio – music, guided meditations and advanced binaural beats – played through headphones or speakers built into the the padded top of the table. The speakers drive an integrated amplifier that powers four transducers embedded into the bed to deliver vibrations to the body.

“The SoVi is a great addition to our range that can be enjoyed with or without therapist input,” says Susan Auld, co-founder and director at Spa Vision. “It can be incorporated with the Curva Lounger or other Oakworks’ treatment tables to enhance the treatment experience and compliment healing modalities.” |

Zero Keramik

Ak47 Design

With spa gardens remaining a key trend heading into the new year, suppliers are creating ever more ingenious outdoor fireplace solutions.

The Zero Keramik wood-burning fire pit is a simple yet striking contemporary design that also provides wood storage capacity. A unique garden feature created by Italian designers Ak47 Design, Zero Keramik is supplied with a powder-coated steel cover and a porcelain stoneware top. A dedicated stainless steel grill kit is supplied that can be used as a barbecue.

Speaking exclusively to European Spa, Beverley Bayes, creative director of Sparcstudio, says: “The smell of wood-burning smoke from an open fire in a spa garden space provides an amazing opportunity for heightened sensory experiences. There is a joy to be had from escaping an air-conditioned environment and enjoying cold air. Even in the winter, firepits and blankets to snuggle in are all key parts of the wellbeing experience.” 137 Spa Specifier Spa Style


Recharge Health

The world’s first targeted red-light therapy device, FlexBeam is a wearable accessory that delivers the healing properties of red-light directly to where it is most needed.

FlexBeam mimics a warm spectrum of sunshine to increase blood flow and oxygenation, stimulate cell regeneration, trigger the body’s natural anti-inflammatory response and boost cellular energy.

Co-founder and clinical director of Recharge Health, Dr Zulia Frost, says: “FlexBeam can target specific areas of the body to recharge each cell with energy and activate blood flow. It relaxes muscular spasms immediately. Because it generates red and near-infrared light, it helps the body make melatonin, the hormone that regulates the sleep-wake cycle, known as the ultimate antioxidant.”

FlexBeam allows therapists to target the key parts of the body requiring healing or recovery, instead of just suppressing symptoms. For those who are fit, it can strengthen the body for more prolonged physical activity, reducing the potential for soreness afterwards.

“Red light specifically triggers the mitochondria, the energy generators of cells, to produce more adenosine triphosphate and nitric oxide, both involved in the body’s recovery process,” says Dr Frost. “The design fits the body’s natural contours for maximum wearability and efficiency. It allows light to penetrate deep into difficult-to-reach areas of the body, such as knee and shoulder joints, which is impossible with flat light panels. It’s a bright new way to relieve, repair and recover the body.”

For spas in particular, Dr Frost says FlexBeam is a versatile addition to treatments. “The modern spa world offers guests all the solutions – a place to recover from intense work, to relax and get blissful time, a place to sooth muscle pains, address dropping energy and fix sleep issues. FlexBeam is a portable recovery device that enables spas to bolster their effectiveness in all of these areas.

“Potent red and near-infrared light reaches deep into the body to deliver essential energy, stimulate local circulation and collagen production, assisting natural healing and speeding up your recovery.”

To read about how FlexBeam has been integrated into the wellness menu at Andronis spas, see p12.

FlexBeam: targeted red-light delivery to boost strength and aid recovery
Spa Specifier Spa Style
Dr Zulia Frost MLX QUARTZ Psammotherapy MLX I3DOME Triple Detox Therapy AUGMENTED MASSAGE Symphonic & symbiotic WELNAMIS Binaural vibroacoustics for spa & wellness RLX AURASENS EXPERIENCE LOUNGER Singular sound and haptic journey RLX SATORI WELLNESS LOUNGER Targeted Vibroacoustics CELLISS The slimming and contouring revolution MIND/BODY WELLNESS TECHNOLOGIES Discover our Enjoy it here: Four Seasons Abu Dhabi, UAE Agua Caliente, USA La Butte aux Bois, Belgium Enjoy it here: Waldorf Astoria, Kuwait Ceasar‘s Palace Dubai, UAE Johnstown Estate, Ireland Enjoy it here: Conrad Los Angeles, USA Palazzo Versace Dubai, UAE Glen Ivy Hot Springs, USA Enjoy it here: Palazzo Fiuggi, Italy Cartesiano Urban Wellness Center, Mexico Raffles Dubai, UAE LIBRA Choreographed Kneipp Therapy Enjoy it here: The Lamp Hotel, Sweden Mandarin Oriental Dubai, UAE Bergamos Spa Retreat, USA . . . NEW NEW NEW


Eco Smooth Fashionizer Spa

Spa uniform specialist Fashionizer Spa is creating ‘green’ glamour with its Eco Smooth range. An extension of the company’s Cotton Performance fabric, Eco Smooth combines organic cotton (60%) with the durability of Newlife PET (37%) and lycra (3%) to create glamorous unforms with minimal environmental impact.

Newlife PET is a high-performance textile derived from recycled plastic bottles, without chemicals, to create a fabric similar to silk and cotton. It complements the organic cotton element of Eco Smooth with antibacterial, moisture controlling and fast-drying properties, resulting in a textile that is lightweight, comfortable and practical to launder.

In addition, Silverplus – an anti-bacterial eco-friendly finish, is applied to prevent odour build-up. A soil release treatment can also be introduced to improve washing at lower temperatures. Eco Smooth is available in Aurora Spa Tunic (above), Ursa Spa Shirt and Sarin Spa Trousers.

SmartGoggles and Lounger Therabody

Using TheraSound technology, the zero-gravity Therabody Lounger from percussive therapy specialist Therabody utilises vibroacoustic therapy to harness the benefits of sound and vibration.

SoundHearts – speakers embedded in the lounger – produce tactile sound therapy that can be both heard and felt by the body. These are strategically positioned throughout the lounger for a simultaneous full-body treatment that helps induce relaxation, reduce stress, decrease muscle tension and pain, and improve mobility.

The brand’s SmartGoggles use SmartSense technology, to ease facial tension, relieve eye strain, decrease headaches and relax the body and mind for sleep.

In SmartRelax mode an integrated sensor measures the wearer’s heart rate, while Focus and Sleep modes use a combination of heat, vibration, and massage to help with concentration and rest. TheraMind is multi-sensory sound therapy that can be used to enhance the SmartGoggles.


Escaping to peacefulness with the Orbit Float system

Float tanks are becoming more popular for customers preferring hands-free treatments. They also provide a way for spas to generate additional revenue without the need for increased staffing.

Medically proven to reduce stress, float therapy allows the brain easier access to mindful and meditative states by removing external stimuli, decreasing cortisol levels and increasing the release of dopamine and endorphins.

“Float tanks are filled with a highly concentrated solution of Epsom Salt water, heated to the same temperature as the human body,” explains Bob Agnew, co-founder and director of Orbit Float. “The salt allows you to reach a state near to zero gravity. It provides a complete disconnection from the outside world in a lightless, soundless environment. Epsom Salt also contains high concentrations of magnesium, which is absorbed through the skin and is excellent for improving the immune system and general health.”

Photo-catalytic UV is used to sanitise all the solution in between each session,

and users enter the room to see an empty pod, which only takes a few minutes to fill up while they are getting undressed and showering.

“From a spa perspective, float tanks require almost no staffing and generate repeat business as well as significant margins because they are very energy efficient,” adds Agnew.

The Orbit Float offers programmable lighting and HD audio. A large access door and low threshold makes it easy for everyone to enter, while built in handrails and non-slip surfaces add to the safety features.

It was designed to be easy to operate with minimal training – testing of pH, hydrogen peroxide and salt levels is done automatically – and the unit is internet aware so the Orbit Float support team can dial into the control system to assist operators.

“The highly buoyant environment created by the Epsom Salts, which is denser than the Dead Sea, ensures users experience a sensation of weightlessness without any effort,” says Agnew. “People report not being able to tell where their body starts and the water ends!

“Floating like this takes the load off the spine and other muscles, and can help improve quality of life for sufferers of chronic conditions such as fibromyalgia, Parkinson’s disease and arthritis.”

Spa Specifier Spa Style 141

Portable living walls


Every spa needs to provide spaces where guests can be nourished and feel relaxed, and live plants can offer direct contact with nature, helping to provide health and wellbeing benefits.

Benholm Group’s innovative portable living walls are fan-assisted to help boost the air-cleaning qualities of the plants they house. The portable units also come with their own illumination, which helps the plants to thrive and adds greater visual impact.

The walls can be wheeled around and linked together, or placed back-to-back for double-sided visibility.

“Our living walls are available in black or white and can be branded with a spa’s own graphics,” says Adrian Byne, director at Benholm Group. “Maintenance of the plants is assisted by a quiet and efficient app-controlled irrigation and lighting system.

“A portable living wall is an innovative solution for spas wanting to add a new dimension to their interior design, while nourishing guests in nature.”

Glass-front stainless steel hot tub


The ideal complement to outdoor treatment areas, SpaFlo’s bespoke stainless steel hot tubs allow wet areas to take centre stage and spa gardens to stand out from the crowd. Premiered in the show garden by Lush at Lavershot Barns in Windlesham, Surrey (right), SpaFlo’s stainless steel hot tub has a glass frontage, massage jets and underwater lights.

All SpaFlo pools are free-standing and self-supporting, allowing for multiple integrations including being buried in the ground, half-sunken or completely above ground.

Richard Gowland, founder and MD at SpaFlo says: “Our in-house designers use stainless steel to create stunning bespoke products that satisfy the most demanding high-end brief. The demand for stainless steel means that we’ve set-up a Special Projects Division to help our trade customers achieve a sleek and seamless installation.”

Spa Specifier Spa Style If you would like your new products to be featured in European Spa’s Spa Style, email:

The brand trusted by thousands of spas and therapists.

Expertly designed traditional luxury towelling and innovative trend setting alternatives.

Enhance client comfort and treatment flexibility with supreme quality Memory Foam Comfort Products. Focus on the environment and business overheads with the luxurious, SUPER SOFT TOWEL :

+ Save energy and reduce laundering costs by up to 40%

+ Supremely soft to the touch with unparalleled longevity

+ Manufactured in Turkey.

Competitive pricing, unbeatable quality and unrivalled value consistency.

Over 45 years of unrivalled industry manufacturing experience, delivering quality excellence to the spa, hotel and beauty sector. Call our dedicated customer service team: 0121 7739091 / 7720936 Email us: ®Registered

Fragrances for steam baths, saunas, whirlpools, hot tubs and experience showers

Cleaner for sauna, spa and wellness areas. Disinfectant and cleaner for whirlpool and spa tubs.

Sauna and spa technology for experience showers, saunas, hamam, steam baths and rhassoul, dosing systems, inhalation systems, lighting technology

View our extensive range and order online: E-Mail:

Kemitron is a manufacturer of high quality products for spa, sauna and wellness (technology, fragrances, cleaning, cosmetics) with a focus on best quality and workmanship. All products are “made in Germany” and are sold on the international spa and wellness market.

• Telefon: + 49 (0) 70 24 / 9 50 60 •
ESpa_206x120.indd 1 02.03.22 15:16

Celebrating spa leadership and business success

Supporting industry growth since 2007, European Spa is the essential resource for spa and wellness leaders.

Stay ahead with the latest spa industry news, projects, concepts and innovations SUBSCRIBE FOR FREE Join our global wellness community now europeanspamagazine eurospamag eurospamag/

Articles inside

Spa spotlight: Adler Spa Resort, Italy

pages 100-101

Beauty for self-esteem - Sarah Camilleri

pages 32-33

Red light therapy and energy medicine explained

page 21

SpaFlo Glass-front stainless steel hot tub

page 142

Benholm Portable Living Walls

page 142

Wellness focus: Vitamin D transdermal patches

page 134

Proverb's new planet-friendly packaging

page 87

Spa equipment spotlight: Orbit Float system

page 141

Low touch, high revenue: Déesse PRO LED mask

page 80

Decléor reformulates Aromaplastie Masque

page 94

Hydragun launches mini massage gun

page 134

Chunxia Gao, Minor Hotels ‘Green beauty for people and planet’

pages 34-35

OTO at-home facial Glow Treatment

page 86

Therabody launches SmartGoggles and Lounger

page 140

Fashionizer Spa's Eco Smooth collection

page 140

The growing demand for microbiome retreats

page 73

Claridge's Spa, London, UK

page 108

Germaine de Capuccini Timexpert Hydraluronic

pages 26-27

Five Elements Acupuncture to unlock the heart

page 18

Beauty and wellness trends 2023:‘ Tech takes spa and beauty back home’

pages 38-39

Gold List: Schloss Roxburghe opens in Scotland

page 107

B.fresh launches new wellness shots to its cold-pressed drinks range

page 130

ak47 Design creates Zero Keramik wood-burning fire pit

page 137

Proverb launches Body Wash Refill Pouch

page 87

SHA Wellness Clinic offers 30-minute Health Screening Lab concept

page 132

Six Senses' Anna Bjurstam discusses 'Beautiful wellness'

pages 40-41

The Spa at Laceby Manor, UK

page 112

New spa: Vestkantbadet, Sommerro, Norway

page 116

The value of beauty: ‘Looking good leads to feeling even better’

pages 30-31

Gold list: Spa des Prés, Pavillon Faubourg Saint-Germain, France

page 118

Oakworks SoVi Vibroacoustic System

page 137

In conversation with... Amanda Jennings

pages 46-50

Salt FX Pro Halogenerator Salt Chamber

page 136

The growth of hyperbaric oxygen therapy in spas

pages 128-129

Gold List: Anantara New York Palace, Budapest, Hungary

page 120

European Spa: SPA STYLE

pages 136-138, 140-142

On the Menu

pages 85-88, 90, 92, 94

HydraFacial launches HydraBody treatments

page 85

The Organic Pharmacy enters retreat space with Six Senses

page 132

European Spa Gold List - Asaya Spa, Rosewood Vienna, Austria

page 120


pages 128-135

Releasing postural tension and easing back pain

pages 126-127


pages 96-121


pages 122-125


pages 82-84

GAIA Skincare increases spa partners by 160%

pages 76-77

How to select the best spa management software

pages 78-79

Sothys plans UK expansion

pages 64-65


pages 54-55


pages 66-67


pages 44-45


pages 28-43


pages 12-27
Issuu converts static files into: digital portfolios, online yearbooks, online catalogs, digital photo albums and more. Sign up and create your flipbook.