INDUSTRY
M A K I N G A N I M PA C T
The Drive to Do More
‘We want to make a positive impact’: GRAHAM BOURTON, managing director, on how United LLP are embracing industry shifts, having a meaningful effect in the community and creating better futures for its employees
W
hen we last checked
has been great, it’s made everything easier.
As United continues to expand, it is
in with United, the
I’d probably put that as one of the best moves
adapting to industry shifts and evolving
team had recently
we’ve made in recent years.
alongside changing customer needs. This
completed their
The warehouse is about 33,000
growth has also provided the opportunity
transition to a new
square feet in total, and 30,000 feet of
to get involved in local projects that are
warehouse. Nearly
it is warehouse. We’ve got a core team
positively impacting the community
a year later, Graham Bourton reflects on
downstairs, who’ve been here since the
the success of that move and shares how a
inception of the warehouse - having
Our message and what we’re doing seems
commitment to asking, “what more can we
regular people downstairs and reliable
to resonate well when we’re going out there
do?” has led United to actively engage with
people is important. We are currently
and working on things like consolidation
local initiatives that are making a positive
achieving 99.8% fulfilment rates out of our
and supply chain. Right now, we’re focused
impact on lives
warehouse. For us, we’ve been learning all
on hospitality products. We’re focused on
We want to keep our levels of growth up.
the time, and a lot of those lessons came
janitorial cleaning equipment - the spaces
We are growing – we’re probably at about
before we moved in. We’re currently looking
where people are really interested. One thing
20% growth right now and recruiting, so
at increasing hours. We’ve already done
we’ve done recently is get involved with
we’re expanding the team all the time. We
that with our goods-in team, going up to a
Unity Place in Milton Keynes. There’s been
added the warehouse back in 2022 and went
40-hour week. That’s more reacting to our
a homeless problem in Milton Keynes - I
operationally live in 2023 and that’s just been
growth than anything else - as we’re growing,
live here, and I see it a lot - so we’ve been
fantastic for us. Having control here again
we need more man hours.
getting involved with them, going down and
Things are great for United right now.
[16] SEPTEMBER/OCTOBER MAY 2022 www.dealersupport.co.uk 2024 www.dealersupport.co.uk