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INSPIRE
MICHELLE CUTTLER Alyssa Dearborn
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o the staff at Loretto, Michelle Cuttler is a hero. With more than 30 years of experience as a social worker, her dedication to helping others succeed is a gift to the long-term care industry. What makes her talents even more special is the fact that Cuttler’s position is the only one of its kind in the Syracuse area. “One of the things with Loretto offering this program to employees is that it’s the only company in the area that is offering an employee coach.” Cuttler said, “And it’s so important because with new employees in particular, they’re starting off, this might be their first job or they’ve had several jobs, and as we know, that itself is a struggle. Learning how to navigate different jobs, different systems. So as the employee coach, what I do is help them get transitioned to a new company, a new job.” “All new employees I reach out to when they start so that they know who I am and what my role is and how to get in touch with me.”
MARCH 2022
she continued, describing the details of how she helps new workers, “And then I provide on-going support to them, check-ins with them, as they’re going through the beginning parts of their journey with Loretto to make sure they’re doing well, their job’s going well, if they have any challenges on the job. We help them navigate that and eliminate any challenges that they might have.” But helping new employees transition to the healthcare sector is only the beginning of what Cuttler does. She is a presence throughout every step of an employee's professional journey. “Everybody in life has some sort of struggle or challenge in their life. My role is to help them navigate whatever struggles they’re having by providing support and resources to them. I work with all employees and I’ve been working with all employees across the Loretto system.” “We are a 24-hour operation, so as you know, when someone has a life challenge, work challenge, tragedy, or illness, they can’t always H EROES EDITION