pets
KATHY GIRVAN | PET FUNERAL DIRECTOR | PET HEAVEN NQ
When Your Pet Dies, What Happens NEXT? Pet Heaven NQ is a locally owned pet crematorium and cemetery, located amidst a tranquil setting of 200 acres of natural bushland at Bluewater in the northern beaches of Townsville. Established in February 2003, the facility is licensed by the Queensland Environmental Agency and fully approved by local government laws. We uphold a highly professional code of ethics and take pride in our ability to offer compassion and understanding at a difficult time. WHAT SERVICES DO YOU OFFER? We offer a range of cremation services, whole body pet burial, scattering or burial of cremated remains. WHAT DO I DO IF MY PET DIES? If your pet has passed at the vet surgery, advise them that you would like Pet Heaven NQ to care for your special pet. All vets hold our brochures, and they will help you complete a form, advising us of your pet’s details, and that your pet is ready for us to collect. Should your pet pass at home, simply phone us and we will collect your beloved pet from your home.
CAN I LEAVE MY PET’S FAVORITE TOY FOR BURIAL OR CREMATION? Yes. A ball or special blanket would be suitable. HOW CAN I BE SURE I’M GETTING MY PET’S ASHES BACK? We operate under strict cemetery and crematory guidelines. Our process is similar to that for humans. We use a simple but effective identification (ID) system that starts before we remove your pet from the vet or home. Using several different checks during the process, that special ID number accompanies your pet through every step and appears on your certificate of cremation or burial. We have lost beloved pets ourselves. We understand how you feel when your pet passes, particularly the difficulty in making a decision about euthanasia.
DOES IT COST A LOT OF MONEY FOR CREMATION? Our services are tailored to meet a range of budgets. Most people agree our services are very reasonably priced. We can offer a payment plan for pensioners and also pre-need payment options to assist. WHAT HAPPENS TO MY PET IF I DON’T CHOOSE TO GO WITH PET HEAVEN NQ? Although it is a breach of local council by laws to bury a pet in a suburban house block, some people may choose that option. The Veterinary School at the University welcomes the opportunity for their students to gain experience. Alternatively, the council will dispose of unwanted remains.
I DON’T LIVE IN TOWNSVILLE. CAN I STILL USE YOUR SERVICE? We work closely with all local and regional veterinarians. Our services extend to the Burdekin, Bowen, Charters Towers, Mount Isa and Ingham, by arrangement with your vet surgery.
Caring for your pets when they die • Your choice of Cremation Service • Ashes returned in a locally crafted urn • Individual burial at licensed pet cemetery • Range of memorial items available • Professional personalised service • Collection from your home or vet
Phone us on 4751 3220 www.petheaven.com.au
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