The Atlas® BP10000X commercial grade 2 post baseplate lift is built for those customers who want to lift heavy vehicles in a low ceiling garage. The BP10 incorporates the popular single point lock release with an overall height of about 9’ 4”. If you need to lift a one ton dually or a Smart Car and have limited ceiling height, this is the lift for your shop.
■ Commercial Grade
■ Baseplate, Open-Top Style Lift
■ Single-Point Lock Release
■ Super-Symmetric Arms
■ Dual Hydraulic Chain-Drive Cylinders Made to ANSI Standard
■ Welded Support Gussets Increase Column Strength
■ Automatic Arm Restraints
■ Powder Coat Finish
■ Free 12 Piece Truck Adapter Set
■ 5 yr Structural, 2 yr Hydraulic Warranty
EXCLUSIVE
Jared Charlesworth, independent
14 2024 PTEN People's Choice Award Winners
See which products caught readers' eyes for this year's People's Choice Awards.
COVER STORY
30 A tool for the modern shop
J2534 devices are essential tools for automotive technicians –help your customers find what they need.
PRODUCTS
6 Sneak Peek
Brand new products from Lisle Corporation, EZRED, Tool Aid, and more.
12 Most Wanted
The top requested products from technicians and shop owners, based on inquiries from PTEN magazine.
26 In Focus
Taking a closer look at products from STAHLWILLE, Ascot, Lincoln Industrial, and Mayhew Tools.
DEPARTMENTS
4 Editor’s Note
The sales professional 36 Diagnostic Tech
Scott Brown breaks down what’s unique about servicing Tesla vehicles.
50 Tales from the Road
This Cornwell Quality Tools distributor knows that having the right inventory sets him up for success.
SALES
42 Show Me Your Truck
Ricardo Ortiz, Mac Tools
44 Go Sell Something
Alan Sipe discusses how to best prepare for “The Big Show” — your next sales call.
46 Driving Sales
Products that will help your bottom line.
VIDEO:
In case you missed it, the winners of the 25th PTEN Innovation Awards have been announced.
VEHICLESERVICEPROS.COM/55137488
GUEST BLOG:
Clore Automotive’s Jim O’Hara explains the three things everyone should know about charging batteries.
The DCBS Mobile from E-XTEQ is an all-in-one battery diagnostic and charging station.
VEHICLESERVICEPROS.COM/55137468
EDITOR Emily@ VehicleServicePros.com
The sales professional
Be intentional about how you approach your customers to ensure you’re not wasting their time or your own.
The world of mobile tool selling is much different than many other sales careers. To start, you go to your customers instead of the other way around. You have face-to-face conversations with many of them. Because you’re entering their space, you also have to be cognizant of causing as little distraction to them as possible. Your customers have work they need to do just like you, so make sure you’re presenting yourself as a sales professional.
1. STAY ON TOPIC
As Alan Sipe mentions in this month’s Go Sell Something article (Pg. 44), if you stop by a shop and start talking about the weather, the score from last night’s game, this funny thing your cat did, etc., etc. … none of these conversations will help you sell any tools. Your customers’ time to visit your truck or chat with you is limited, so be sure to make the most of it. Ask them if there’s anything they need, tell them about the newest tool/s on your truck, and follow up on any questions they may have had on your last visit.
2. STOCK RELEVANT INVENTORY
This month’s featured Tales from the Road (Pg. 50) distributor, Troy MacRae, makes sure he stocks the tools his
customers need, and that allows him to best take care of them.
“I shop and buy the inventory that allows me to be consistent with inventory levels on the truck with those items,” MacRae says, “but more importantly, the ones that offer warranties. You gotta figure they’re gonna break the tool at one time or another.”
He also makes sure to stock the “trendy” products for his customers. On MacRae’s truck, the Milwaukee Tool products are a favorite.
“Milwaukee is hotter than ever,” MacRae explains. “I have enough inventory to fill the pipeline to keep the customers so they don’t go to the box stores or buy online.”
3. DEMO THE TECHNICAL PRODUCTS
Not every tool is as simple to understand as a hammer. Some require a bit more of an explanation. In our cover story (Pg. 30) this month, we talk about J2534. Independent distributor Jared Charlesworth always has a diagnostic tool turned on for his customers to interact with. By allowing them to play with the tool before purchasing it, they’re able to decide if it’s a good fit for them and their shop. These are just a few ways you can show up as a professional for your customers. What does being a professional distributor look like for you?
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or by any means, electronic or mechanical, including photocopies, recordings, or any information storage or retrieval system without permission from the publisher. Endeavor Business Media, LLC does not assume and hereby disclaims any liability to any person or company for any loss or damage caused by errors or omissions in the material herein, regardless of whether such errors result from negligence, accident, or any other cause whatsoever. The views and opinions in the articles herein are not to be taken as official expressions of the publishers, unless so stated. The publishers do not warrant either expressly or by implication, the factual accuracy of the articles herein, nor do they so warrant any views or opinions by the authors of said articles.
EMILY MARKHAM
SNEAK PEEK
Welcome to Sneak Peek!
This section features recently introduced automotive tools and equipment. See new products even before automotive technicians read about them in PTEN magazine.
2-IN-1 FLASHLIGHT AND SPOTLIGHT
The Luxtreme MZ60 Blueline Edition from NEBO is a 2-in-1 flashlight and spotlight with 1,000 lm of close-range illumination and a half-mile beam distance for longrange spotlight performance. Equipped with five adaptable light modes and a 16x adjustable zoom. The rechargeable design, featuring a bidirectional USB-C port allows it to work as a power bank, adding extra convenience. With an IP67 waterproof rating, it is operable in all conditions from heavy rain and submersion.
For more information, click on “PD e-inquiry” at VehicleServicePros.com
FEATURES A STEEL FACE
The 8-lb Sledge Hammer Pro, No. 63018, from Titan Professional Tools, features a cross-pattern strike design that concentrates strike force into a smaller surface area for greater power per strike. The pattern is helpful when cracking hard materials. The hammer is 35” long, made from fiberglass, and has a powder-coated finish.
For more information, click on “PD e-inquiry” at VehicleServicePros.com
COVERS MORE THAN 150 CAR MANUFACTURERS
The GEARWRENCH GWSMARTBT is a bidirectional diagnostic tool that operates through an app on the user’s smartphone. It features full bidirectional control and can perform live actuation tests, 23 vehicle reset and relearn functions, throttle matching, ABS bleeding, TPMS reset, and more. It also offers live data mapping, freeze frame capturing, and coverage for more than 150 car manufacturers. It includes free lifetime software updates as well as a complete two-year warranty.
For more information, click on “PD e-inquiry” at VehicleServicePros.com
FEATURES A SEAT FOR ACCESS TO DENT PULLER
The CHAMP Pro Steel Dent Repair System from US Auto Supply is an all-in-one mobile workstation. The seated cart provides access to the dent puller and its tools and accessories along with easy cord storage. The system features a variety of pulling accessories to suit a variety of dent repair needs. Additional features include two metal storage trays, three 4” electrodes, two 10” electrodes, a key tab electrode, 50 straight weld keys and 50 twisted weld keys, a 20’ power cord, and more.
For more information, click on “PD e-inquiry” at VehicleServicePros.com
62 HRC HARDNESS
The Vessel Tools IMPACT BALL Torsion Bit 52-pc Set , No. IB52P01U, is made using VoHA (Vessel Outstanding HighPerformance Alloy), with a hardness of 62 HRC. The bits come in a hard case, and according to the company, the shock absorption at the ball torsion part of the bit makes it 30 times tougher for greater durability. The set comes with a mix of Phillips head, slotted, square, Torx, hex, and pozidriv bits, as well as magnetic nut setters in 1/4”, 5/16”, and 3/8”, socket adapters in 1/4”, 3/8”, and 1/2”, and a mag enhancer. For more information, click on “PD e-inquiry” at VehicleServicePros.com
FEATURES STOWABLE PUSH-PULL HANDLE
The BendPak Mobi-EVS3000, No. 5175611, features a lift capacity of 3,000 lbs and is ideal for electric vehicle service and EV battery pack replacement. The lift table offers a compact design with a stowable pushpull handle and zero-throw casters for easy maneuvering around the shop or vehicles. It includes an adjustable screw jack and multiple recessed anchoring points for a variety of modular fixtures, adapters, and accessories. It uses a heavy duty 12V DC power unit with an onboard battery charger and charge indicator gauge.
For more information, click on “PD e-inquiry” at VehicleServicePros.com
COVERS NISSAN, HYUNDAI, KIA, AND GENESIS VEHICLES
The EZDS Zenith and G-Scan Software Updates are the second major update for the company in 2024 and are comprised of two updates. The first update enables Central Gateway access for Nissan vehicles among other enhancements to the software. The second update enables Zenith users with Z5, Z7, or G-Scan tools to access the Secure Gateway Access control modules for multiple 2023-2025 Hyundai, Kia, and Genesis vehicles.
For more information, click on “PD e-inquiry” at VehicleServicePros.com
INCLUDES EXTENSION BAR, NANO RATCHET, AND ADAPTER
The VIM Tools 42-pc Nano Bit Set , No. VHC42, features a variety of 1/4” drive hex bits and accessories. The set comes with six Torx half cut bits, seven Torx Plus half cut bits, six metric half cut hex bits, eight SAE half cut hex bits, three half cut Philips bits, two half cut flat tip bits, and three half cut triple square bits. It also includes a clutch 5/32” half cut, a Mortorq 2 half cut, an R1 Robertson half cut, and an R2 Robertson half cut, all of which are 16mm long. A 4” extension bar, nano ratchet, and 1/4” hex to 1/4” square drive adapter are included.
For more information, click on “PD e-inquiry” at VehicleServicePros.com
FEATURES A MAGNETIC BASE FOR MOUNTING
The 1,110 lm Work Light with Foldable Magnetic Leg from K-Tool International features a foldable magnetic leg with a clip option. This light uses a long button hold to move between three light sources— top light, chip-on-board (COB) white, and COB red flashing. A single click will move through multiple brightness levels. This unit can also be used as a high-power flashlight. The strong magnetic base will mount the light to metal surfaces and a power display easily identifies the battery level.
For more information, click on “PD e-inquiry” at VehicleServicePros.com
SKID PLATE ENSURES STABILITY ON MOST SURFACES
The SUNEX Tools 2-Ton Off-Road Jack, No. 6602RJ, features a 28.4” lift height and a dual piston mechanism for rapid lifting. It has a full-length wraparound steel skid plate for stability even on soft surfaces, and heavy duty wheels on solid steel axles allow for easy navigation on rough terrain. It has a locking height adapter and stainless steel hardware for durability and corrosion resistance.
For more information, click on “PD e-inquiry” at VehicleServicePros.com
FEATURES A REPLACEABLE BIT
The Alligator TPMS T-10 Torque Limiting Screwdriver, No. 237005, is designed for removing and installing rubber valves on snap-in TPMS sensors and metal stems on clamp-in sensors with a T-10 Torx screw. The driver is preset to 12 in-lbs for installing screws to the recommended torque for a secure installation. The tool also features a replaceable bit and comes in a plastic case.
For more information, click on “PD e-inquiry” at VehicleServicePros.com
SUITABLE FOR 12V AND 24V PRIME MOVERS
The Intelli-Start Industrial Jump Starter, No. PJ-IS3000, from Projecta is capable of starting 12V 12L gas and diesel vehicles and all 24V gas and diesel vehicles. Suitable for 12V and 24V prime moves, buses, and industrial machinery. This model has a LifePo4, allowing Projecta’s patented Rapid Recharge Technology to work. This RRT allows the vehicle that was jump-started to recharge the unit within 40 seconds after it is started. Users have unlimited jump starts without putting the unit back on its docking station for recharging.
For more information, click on “PD e-inquiry” at VehicleServicePros.com
INCLUDES FOUR ADAPTERS
The OTC Dual/Single Wheel Separator, No. 5693, can quickly separate rusted, frozen, or seized outside dual wheels or single wheels from the wheel hub. It features an outer driver hook with an offset handle to align the tool on the rim to break the wheels loose and a flat side to eliminate turning during use. The outer drive hook has two grooves for 16” to 17” wheels and 19.5” to 24.5” wheels. Force is applied to the wheel rim and not the wheel lip, preventing damage and bending of the wheel. The tool includes four adapters including a dual wheel outer, long cupped dual wheel inner, short cupped single wheel, and flat.
For more information, click on “PD e-inquiry” at VehicleServicePros.com
FOUR-IN-ONE JUMP STARTER
The One Jump Starter, No. JTC4250, from Lokithor, is a four-in-one jump starter, battery tester, car charger, and power bank. It has a peak current of 4250A and can jump-start gas engines up to 10L and diesel engines up to 8L. It functions as a tester for 12V lead acid batteries, providing state of health, internal resistance, load test, and other data, and it can save the results. It also works as a battery charger, maintainer, desulfurizer, and as a trickle/float charger. It features type C two-way 60W fast charging for charging multiple devices at once. It also has a 300 lm LED light.
For more information, click on “PD e-inquiry” at VehicleServicePros.com
FOR MEDIUM/HEAVY DUTY CLASS 7 AND 8 TRUCKS
The Tire Valve Stem Wrench, No. 19300, from Schley Products is designed for work on medium and heavy duty Class 7 and 8 trucks. According to Schley, the wrench was made with precise bends, handle length, and 9/16” socket configuration to allow the user to quickly access the valve stem nut on the inner wheel when servicing trailers and trucks equipped with dual wheel setups. The wrench is made with heat-treated forged alloy steel for added strength.
For more information, click on “PD e-inquiry” at VehicleServicePros.com
POWER SUPPLY FEATURES EPOXY-SEALED COMPONENTS
The Multi-MIG Synergic Welder, No. HSW6222, from H&S Autoshot offers 200A of output power at a 35 percent duty cycle. It works with both manual or fully synergic MIG for gas and no-gas applications. It can also perform lift-arc DC TIG and arc electrode stick welding. A 7” LCD touchpad makes parameter selection easy, and the welder’s IGBT inverter power supply’s components come sealed in epoxy. It can use an optional spool gun as well as a standard handheld torch. Its output power range is 35-200A at 115-230VAC, and it supports wires ranging from 0.6mm to 1mm/0.024” to 0.040” diameter on 4” or 8” spools.
For more information, click on “PD e-inquiry” at VehicleServicePros.com
ANGLED TIPS FOR HARD-TOREACH CONNECTORS
The Lisle Electrical Disconnect Pliers, 60 Degrees, No. 37980, allow users to easily remove locking push-tab style electrical connectors commonly found on mass air flow sensors, ignition coils, and fuel injectors. It features two angled tips, one with a hook for pulling out tabs to unlock the connector and one with a point for engaging the tab. The pliers can be operated one-handed and in tight spots thanks to its spring action, and dual durometer grips ensure user comfort.
For more information, click on “PD e-inquiry” at VehicleServicePros.com
Watch this product in action here: VehicleServicePros.com/55124764
COMES WITH LIFETIME LIMITED WARRANTY
DXS Impact Sockets from Ingersoll Rand replace the traditional square drive of other sockets with a spline-type interface for a tighter fit, more load-bearing surface, and easier access to tight spaces. The sockets are made from chrome molybdenum alloy steel, feature a ball nose retention pin for quick, tool-free installation and removal, and come with a lifetime limited warranty. The sockets are available both individually and in four sets: SAE, metric, standard, and deep.
For more information, click on “PD e-inquiry” at VehicleServicePros.com
ACCESS OE SERVICES RIGHT
REPAIRS DAMAGED WHEEL THREADING
The 10-pc Wheel Stud and Bolt Rethread Master Kit from LTI Tools is designed to repair damaged wheel threading on a variety of vehicles. This kit features two rethread kits in one—a precision external stud repair set and an internal bolt tap rethread kit. Included in this kit are four unique split dies for stud repairs covering more than 90 percent of domestic and import vehicles. Die sizes consist of M14 x 2.0, M14 x 1.5, M12 x 1.25, and M12 x 1.5. The kit also includes replacement O-rings for the split dies, a 2-pin socket adapter, a thread gauge, and four bolt tap chasers.
For more information, click on “PD e-inquiry” at VehicleServicePros.com
SUPPORTS UP TO 100 LBS
The Brake Caliper Hanger, No. 14880, from Tool Aid, allows technicians to hold heavy assemblies out of the way during service, preventing damage to sensitive components like brake lines. This tool is suitable for brake caliper assemblies, exhaust systems, and other miscellaneous items like extension cords. The hanger offers a secure hold without the need for additional accessories and can support a maximum weight of 100 lbs. The hanger is 9” in length. For more information, click on “PD e-inquiry” at VehicleServicePros.com
RESISTS DAMAGE FROM SHOP USE AND FLUIDS
The EZRED Magnetic Plier Holder uses strong magnets to both hold pliers securely as well as mount the holder on any magnetic surfaces, keeping the tools within easy reach. It can be attached to toolboxes, lifts, hoods, and more. The holder is designed with a rugged construction to resist the damage and fluids it may be exposed to in a shop environment.
For more information, click on “PD e-inquiry” at VehicleServicePros.com
FULL RANGE OF ACCESSORY TEST LEADS
The Electronic Specialties Pro Auto Test Lead Kit, No. ELS200, includes a full range of accessory test leads designed for automotive, heavy duty, and marine electrical troubleshooting. The extra sharp test leads have an extended length of 64”, and each accessory test probe connects with the main test lead via straight banana plugs. The kit includes four back probes, which double as wire piercers using the included adapter heads. These are used to back probe intact electrical connectors, or tap smaller gauge wires for live readings. The included crocodile clips open wide enough to clip onto battery posts for ground connections. The cable/insulation piercers can be used to tap live readings on large gauge wires.
For more information, click on “PD e-inquiry” at VehicleServicePros.com
FEATURES A 10” HI-RES DISPLAY
The Bosch ADS 625X, features a 10” high resolution display, charging stations, and more. The ADS 625X tool includes advanced OE-level vehicle coverage that supports scanning, live data access, and complete bidirectional functions. Wireless VCI gives technicians the freedom to move through the bay and stay connected to the vehicle. The 625X performs full system scans with Quick-Scan and performs all-system DTC scans under 60 seconds. Additionally, the 625X has coverage for domestic, Asian, and European vehicles as far back as 1976.
For more information, click on “PD e-inquiry” at VehicleServicePros.com
OFFERS COMPLETE TEST REPORT WITH CUSTOMIZABLE PRINTOUTS
The DHC BT2300 PLUS is a cloud-ready battery service station that can perform real load tests and automatically upload results to the cloud. It offers a complete test report with a customizable printout, a four-color LCD display with an easy-to-read interface, VIN scan, power supply for ECU programming, and field upgrades via USB or Wi-Fi. It can also perform 12V lead-acid, EFB, AGM, VRLA, and LFP battery charges and features “SET-N-GO” automatic testing/charging procedures. It includes a 10’ heavy duty detachable cable and a roll of printing paper.
For more information, click on “PD e-inquiry” at VehicleServicePros.com
JUMPSTARTS BATTERIES AND INFLATES TIRES
The V2200Air Jump Starter and Air Compressor from TOPDON is a combination jumpstarter and tire inflator. It offers a 2200A peak current, allowing it to start engines up to 8L gas or 6L diesel in two seconds. Its air pump can inflate a vehicle’s tires in under three minutes and has six modes for other types of inflatables. The V2200Air also features a 400 lm light for illuminating the surroundings and can be used as a power bank to charge personal devices as well.
For more information, click on “PD e-inquiry” at VehicleServicePros.com
BLACK OXIDE FINISH FOR RUST PROTECTION
The Pin Punch Sets from Mayhew Tools are used to drive out and remove already loosened pins and keys after initial movement by a solid punch. The set is available in fractional and metric sizes, variable point sizes, and lengths for different applications. This 10-pc set features a black oxide finish for additional rust protection and is made in the U.S.
For more information, click on “PD e-inquiry” at VehicleServicePros.com
CONSTRUCTED OF CARBON STEEL
The Omega Clip Removal Tool, No. 9369, from CTA Tools, is used for the removal of Omega clips which hold body panels typically found on various Volkswagen, Audi, Porsche, Mercedes-Benz, and Tesla vehicles. This tool can also be used to remove similar clips on the Tesla trunk trim on the Model Y and the door trim of the Model X. The tool is made of carbon steel for strength and durability.
For more information, click on “PD e-inquiry” at VehicleServicePros.com
A VAST WAREHOUSE
MOST WANTED
Do YOU stock it?
The following products are among the most requested tools and equipment from recent issues of PD 's sister publication, PTEN. Perhaps you've already received requests about some of these items. Take a closer look at stocking them.
A Features 9mm lens
The TS001 Thermal Imager from TOPDON is a long-focus Android thermal imager with a 9mm lens. The TS001 has an infrared resolution of 256 x 192 and a 25Hz frame rate. The adjustable lens covers infrared imaging needs from 0.1m to 500m. Equipped with both measurement and observation modes, the TS001 provides accurate temperature readings and intuitive insights into heat distribution.
For more information, click on “PD e-inquiry” on
A B C
B High-definition front and side cameras
C Made to fit into small areas
The 1/4” Drive Stud Extractor, No. 29894, from Mayhew Tools is designed to fit into small areas to remove hard-to-reach seized, stripped, or broken studs and bolts. This extractor is made from high-grade, heat-treated alloy steel, and has a chrome finish for additional rust protection. The extractor clamps down on the damaged stud and maintains a firm grasp of the screw/bolt as it is removed. It can be adjusted to fit studs from 2mm to 7mm in diameter and can be driven with a 1/4” square drive or a 1/2” wrench, allowing the user to pick the correct driver for the job. For more information, click on “PD e-inquiry” on VehicleServicePros.com
D
E
D Built-in cutter for insulated wire
The In-Line Wire Stripper, No. 19150, from Tool Aid automatically adjusts to strip 8-30 AWG PVC insulated wire. Built-in cutters can cut through 10-30 AWG PVC insulated wire. The stripper includes a pressure adjustment slide and an adjustable strip length guide for quick, repeat stripping. The in-line style allows use in tight areas.
For more information, click on “PD e-inquiry” on VehicleServicePros.com
E Features interchangeable blades
The Milwaukee Tool M12 Auto Technician Borescope, No. 315020, is designed to deliver 5mm access and clear diagnosis. The 5mm camera head, paired with a 3’ cable optimized for rigidity, allows for access in tight spaces, including glow plug holes and fuel injector ports. With HD front and side cameras with adjustable LED brightness as well as a 4.3” rotatable display, it provides enhanced application viewing. It offers 4x zoom capabilities, includes a 32GB SD card, and is equipped with Heat Sense temperature alert technology that notifies the user when the vehicle being inspected is too hot to use the camera without potential damage. For more information, click on “PD e-inquiry” on VehicleServicePros.com
The 14-pc Insulated Screwdriver Set from Dynamic Tools includes interchangeable blades, featuring a variety of Phillips, Torx, and slotted tips. Each tip is precision-machined and have easy-to-read identification for quickly selecting the appropriate tool for the job. The blades fit securely in a high-visibility, cushion-grip handle, which is VDE tested for protection against electrical shock up to 1,000V. For precision screwdriving needs, a plastic cap can be attached to the bottom of each screwdriver blade instead of using the cushioned handle. A 1,000V voltage tester is also included in the set for checking electrical sources. Roll packaging is provided for convenient storage and carrying.
For more information, click on “PD e-inquiry” on VehicleServicePros.com
F Provides instant test results
The MVT Battery and Electrical System Tester from Midtronics is designed to bring accuracy and efficiency to battery diagnostics, making it an ideal tool for automotive technicians and quick service centers. The MVT features a 3.5” color display, an intuitive user interface, a rechargeable internal battery, and comes with field-replaceable cables. It provides a diagnosis of discharged batteries in the vehicle, eliminating the need for charging, and offers reliable battery diagnosis in the presence of vehicle system noise interruptions. It also provides battery diagnosis when the cold cranking amps rating is not visible as well as provides instant test results with no user input required in most quick lane testing scenarios.
For more information, click on “PD e-inquiry” on VehicleServicePros.com
I Low-linting and latex-free
The Sellars Absorbent Materials TOOLBOX WaterWeave T500 is a multipurpose wipe that is solvent-resistant and contaminantfree, and combines strength, durability, and absorbency. These wipes can be used to clean equipment and handle maintenance and repair jobs. The hydro-entangled substrate retains its strength even when wet, so it can also be used on rough surfaces when wet or dry. Additionally, the WaterWeave T500 is a low-linting and latexfree product that can soak up oil and solvents, as well as clean dirt and grime from surfaces without leaving particles behind. Since the wipers are contaminant-free, they are a safer alternative to laundered rental shop towels and cloth rags.
For more information, click on “PD e-inquiry” on VehicleServicePros.com
G Features stepped design to fit connectors
The 2-pc Spring Loaded Oil Cooler Disconnect Set for Ford, No. 39100, from Lisle Corporation features a stepped design to fit connectors. Users push the line toward the connector, then engage the tool and pull the line from the connector. The two sizes, 3/8” and 1/2”, are designed to disconnect transmission oil cooler lines on Ford vehicles. The 3/8” is for 2003-2010 Ford V8 Explorers, 2004 and later Ford F-150s, and Cadillac CS vehicles. The 1/2” disconnect is for Ford Super Duty Trucks, F-250s, F-350s, and F-450s.
For more information, click on “PD e-inquiry” on VehicleServicePros.com
H Articulating head bends up to 180 degrees
The Fluke 5.5mm Scope with 0.7m Articulating Camera Probe is compatible with the Fluke DS703 FC Video Borescope. The HD camera head provides ideal resolution at 1280 x 720 (720p), and the articulating head can bend up to 180 degrees for inspections in tough-to-reach areas. With a 5.5mm diameter, the camera probe is designed to pass through spark plug and injector ports with ease. Ideal for a complete valve inspection. Includes a carrying case. For more information, click on “PD e-inquiry” on VehicleServicePros.com
J Industrial-grade motor operates at 9,000 rpm
The SUNEX Tools 1/4” Air Body Saw is designed to meet high-speed metal cutting requirements, ensuring precision and efficiency in working with body and sheet metal. With its 8” length and 1.390-lb weight, the tool provides easy access to tight work areas, as well as seamlessly cuts through 2mm mild steel with precision and consistency. The saw features an industrial-grade motor operating at 9,000 rpm, variable speed safety throttle, a comfortable rubber grip to reduce hand fatigue and insulate against the cold, and a metal blade guard. The rear exhaust directs air away from the work area, maintaining a clear line of sight and ensuring a tidy workspace. The set includes three air saw blades, featuring both 24- and 32-tooth saw blades. Comes with a one-year warranty. For more information, click on “PD e-inquiry” on VehicleServicePros.com
Fo r the tenth year in a row, we asked our readers to weigh in on the PTEN Innovation Awards. Named the 2024 PTEN People’s Choice, the following pages feature the top 25 products selected by our readers, per product category, that were originally nominated for the 2024 PTEN Innovation Awards.
Snap-on
Band Sander, No. PTBF210
The Snap-on Band Sander, No. PTBF210, features a thermallybalanced, air motor to cool internal components as well as the surface temperature of the tool. An adjustable rear exhaust directs airflow away from the work area while a built-in 10-position air regulator makes it easy to dial in the exact speed needed for a specific application. The 90-degree angle head offers tool-free adjustments and can be rotated 270 degrees for access and flexibility without additional tools. Additionally, an ergonomically designed comfort-grip handle keeps vibration to a minimum and the side handle helps keep the sander supported and controlled.
CATEGORY: Air Tools
For more information, click on “PD e-inquiry” at
Hunter Engineering
RX14KL and RX16KL Scissor Alignment Lifts
The Hunter Engineering RX14KL and RX16KL Scissor Alignment Lifts can accommodate up to 195” two-wheel wheelbase, offering longer variations of Hunter’s RX14 and RX16 Scissor Alignment Lifts. The new models offer adjustable turnplate pockets that provide an 88” to 168” four-wheel alignment service range. When aligning a shorter vehicle, the turnplates can be moved back into the pocket within seconds. Additionally, a flush-mount arrangement simplifies floor-level rolling compensation and ADAS calibrations. The surface-mount RX14 and flush-mount RX16 series provide 14,000 and 16,000 lbs respective capacity and both include two 9,000-lb capacity jacks. Both models offer low drive-on height and are also PowerSlide and InflationStation capable.
CATEGORY: Lifts, Jacks, & Stands
For more information, click on “PD e-inquiry” at VehicleServicePros.com
Snap-on SOLUS+
The Snap-on SOLUS+ has been redesigned and upgraded. The tool includes SureTrack verified repair information and comprehensive coverage for 49 domestic, Asian, and European vehicles, and nine domestic motorcycles, and provides all the features that technicians need to handle a broad range of diagnostics services. Boot-up time is two seconds. Additional features include detailed trouble code definitions, live data, functional tests, relearns, and adaptations.
CATEGORY: Automotive Scan Tools
For more information, click on “PD e-inquiry” at VehicleServicePros.com
Mitchell 1
Google Optimization Suite
Google Optimization Suite from Mitchell 1, available exclusively through Mitchell 1’s SocialCRM | LocalSearch services, offers drastically simplified online and digital marketing processes for shop owners. It allows owners or managers to enhance shop visibility online and grow the business and its audience through Google. The suite also features verified review services, tailored automated review responses, instant content creation for promotions or announcements, a “Rescore” feature to mitigate negative reviews, and ongoing support from dedicated SocialCRM marketing agents.
CATEGORY: Automotive Software
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TEXA
Konfort 780 Dual Gas Touch
The Konfort 780 Dual Gas Touch from TEXA supports dual R-134a and R-1234yf recovery, recycling, and recharging service in the same cabinet while keeping both systems separate so there is no cross-contamination of refrigerant. This A/C service cabinet supports a fully automatic, functional process, operated from a 10” touchscreen with wireless connectivity. Advanced vehicle coverage is supported by the TEXA IDC5 OE-level diagnostic platform.
CATEGORY: Air Conditioning Service
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Snap-on
High-Capacity Shop Cart, No. KRSC2430
The Snap-on High-Capacity Shop Cart, No. KRSC2430, features a worksurface split lid that opens the entire width of the top compartment, providing storage for larger tools and 20 prybar/screwdriver slots that store sizes up to 36”. The compartment, measuring 8” deep, includes a power strip for charging tools and two separate sliding drawers beneath the lid. The cart is powered by a 15’ power cord and includes an exterior cord wrap for maneuverability. Small sliding bins below the top compartment offer room for smaller tools or equipment.
CATEGORY: Tool Storage
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Autel
MaxiTPMS TS900
The Autel MaxiTPMS TS900 is a 3-in-1 TPMS, diagnostics, and service tablet. Activate, read, and relearn all known TPMS sensors, including Tesla OE sensors, and program the Autel 1-Sensor to replace 99 percent of the TPMS sensors on the road today. The TS900 is also compatible with the Autel BLE Sensor, preprogrammed for Tesla vehicles. The TS900 offers both basic and advanced all-systems diagnostics and can generate, print, and share pre- and post-scans.
CATEGORY: Tire & Wheel Service
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Hunter Engineering
Ultimate
ADAS
Hunter Engineering’s Ultimate ADAS system is designed to eliminate error-prone manual layouts common to static ADAS calibrations. Ultimate ADAS combines Hunter’s standard-setting alignment technology with a guided target placement system for around-thevehicle coverage. Gimbal-mounted lasers are the key component, replacing the inexact guesswork for strings, plumb bobs, and tape measures to cut setup time by 70 percent for certain procedures. The gimbals’ onscreen guidance provided by Hunter’s WinAlign software increases target placement precision by automatically compensating for non-level floors, monitoring for placement errors, and confirming accuracy with laser measurements each step of the way. Ultimate ADAS is currently exclusively available to Honda and Acura dealers, with availability set to expand in 2024.
CATEGORY: ADAS
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Snap-on
CLOUD 9 68" EPIQ Roll Cab, No. KERN681ATWHU
The Snap-on CLOUD 9 68" EPIQ Roll Cab, No. KERN681ATWHU, features seven full-width drawers, four of which are equipped with Snap-on’s Pro-Fi Organization System, precision-cut modular foam that configures 771 tools in total. The system was designed to give technicians quick access to their most-used tools, packing a total of 370 drive tools, 193 wrenches, 143 screwdrivers, and 65 striking tools. A color-changing LED PowerTop illuminates drawer contents, and 10 staggered outlets and 4 USB ports offer plenty of charging options.
CATEGORY: Tool Organization
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Snap-on
High-Definition Borescope with 5.5 mm Dual Imager with Handle, No. BK7000COMBO
The High-Definition Borescope with 5.5 mm Dual Imager with Handle, No. BK7000COMBO, from Snap-on, features a new wireless handle combo in addition to the BK7000 borescope. The scope and Wi-Fi handle pair instantly out of the box. The handle also offers quick USB-C charging and remote use of features, such as initiating image capture, adjusting brightness, and toggling between camera views and picture-in-picture. The borescope also features a 5” capacitive touchscreen and software and feature updates through Wi-Fi. The battery provides up to 1-1/2 hours of runtime.
CATEGORY: Inspection Tools & Lab Scopes
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WHY OTC?
• Lifetime warranty
• Jack design tested to comply with safety standards as defined by ASME PASE-2019
• Stand designs tested to comply with safety standards as defined by ASME PASE-2019
• Light-duty 2-ton to heavy-duty 22-ton capacities
• Padded handle to protect bumpers and rocker panels (LDJ Models Only)
• Product capacities durably marked for proper application
Proven to safely perform in all working environments
OTC jacks and stands are proven to meet the safety standard for Portable Automotive Service Equipment (PASE-2019).
What does PASE mean to OTC? Every jack and stand design is tested to meet every PASE-2019* test, not just one.
Service jacks undergo a series of 5 tests:
Load Sustaining Test: Jack will not inadvertently drop under load. REMEMBER: Use OTC Stands to support a load – not a jack.
Load Limiting Test: Jack will not lift a load beyond its rated capacity
Release Test: Jack can be lowered gently
Periphery Test: Jack avoids tipping when load is not centered on saddle.
Proof Load Test: Jack structure supports 150% of rated capacity
Jack stands are subject to 2 tests:
Off Center Load Test: Limits allowable deformation when stand is placed off center.
Proof Load Test: Stand structurally limits allowable deformation at 200% of rated capacity.
*Bosch testing to ASME PASE-2019 standards, conducted in Owatonna, Minnesota January – October 2019
Convert 12 volt DC power into 120 volt AC power with multiple outlets. Provides portable AC power for cars, trucks, RVs, and boats. Use with portable handheld tools, TVs, electric lights, computers and more. Connection cables and full instructions are included. Low battery alarm. Overload protection. Short circuit protection.
Includes 10-foot harness. 30-foot jumper cable with plug, Heavy duty plug-to-plug cable clamp set for quick, hassle-free boosting. Connectors are non-reversible, dust cap & all necessary hardware, 2-gauge AWG cable. Flexible fine strand wire, 800 AMP Clamps.
JohnDow Industries
Vehicle Fire Blanket
JohnDow Industries’ Vehicle Fire Blanket enables you to suppress electric, hybrid, and internal combustion engine vehicle fire flames and fumes. Lithiumion battery fires are very difficult to extinguish and traditional fire repellents do not work due to thermal runaway. When an EV experiences thermal runaway, the battery self-generates heat until it reaches its limit or experiences a catastrophic failure like a fire. This fire blanket is the most efficient way to isolate an EV fire. The fire blanket’s high temperature-resistant material prevents fire from spreading and damaging surrounding vehicles and property while minimizing potential combustion and the fire’s temperature.
CATEGORY: EV Tools & Equipment
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Snap-on
Sledgehammer Safety Glasses, No. SOSG6
The Snap-on Sledgehammer Safety Glasses, No. SOSG6, were engineered with military-grade impact resistance. Each pair features customizable arm lengths, and a range of sizes ensures that the glasses maintain a comfortable fit that stays in place through heavy labor. The interchangeable UPCL lenses are prescription-capable and come with multiple tint options, including clear, yellow, smoke, and vermillion, depending on the intended work environment.
CATEGORY: Safety & Personal Gear
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GEARWRENCH
Bolt Biter Wrench Inserts
The GEARWRENCH Bolt Biter Wrench Inserts are designed with features to grip roundedout, frozen, and damaged fasteners. The Bolt Biter design is bidirectional, seats quickly and safely on fasteners, and removes easily from fasteners after use. Offering the slimmest solution to removing damaged fasteners in tight and confined spaces, the Bolt Biter Wrench Inserts not only remove stuck fasteners using traditional wrenches technicians already have on hand, but also enable the reuse of specialty fasteners, saving users time to complete a job. The wrench inserts feature a magnet on the hex base to hold the insert in place on the wrench while removing or reusing fasteners.
CATEGORY: Tool Accessories
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Snap-on
SAE and SAE/Metric Tape Measures
The Snap-on SAE and SAE/Metric Tape Measures use a strong side magnet instead of a clip, allowing it to easily fit in a pocket or attach to any ferrous surfaces. A non-metal, high-density injectionmolded enclosure reduces damage to surroundings while withstanding rugged use in the shop. It also includes an automatic locking brake mechanism, positive release button, tape rule printed on both sides, nylon-wrapped blades, and a low profile tang for vehicle measurements.
CATEGORY: Body Shop
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Milwaukee Tool M18 FUEL 1/2” High Torque Impact Wrench with Friction Ring
The Milwaukee Tool M18 FUEL 1/2” High Torque Impact Wrench with Friction Ring, No. 2967, measures 7.6” in length and weighs 5.9 lbs (bare tool). When equipped with a M18 Redlithium Forge XC6.0 battery, the tool delivers up to 1,600 ft-lbs of nut-busting torque and 1,200 ft-lbs of fastening torque. With all new materials and redesign from its previous generation, this compact impact wrench delivers the durability required in the shop, allows access in tight spaces, and offers increased ease of use. Additionally, a new integrated battery isolation system ensures a constant connection between the battery and tool when in use.
CATEGORY: Power Tools
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Snap-on
WELDIGNREDRACE Wide View Welding Helmet
The WELDIGNREDRACE Wide View Welding Helmet from Snapon features a 180-degree viewing area with a fixed shade. Ten side lenses and a full outer protective shield create a wide field of vision.
A fully integrated LED provides enhanced visibility with a 360-degree pivot and flip-out capability. The helmet features an external grind lockout button, an extra-large heavy duty auto-darkening lens with hyperview technology, a solar-powered ADF with lithium battery backup, patented lightweight quick-adjust comfort-fit headgear, and a compact shell design for tight work areas.
CATEGORY: Welding
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NextLED
Multi-Function Color Matching/Flood UV Light, No. NT-1010UV
The NextLED Multi-Function Color Matching/Flood UV Light, No. NT-1010UV, is a professional auto detailing/worklight with four adjustable brightness levels up to 2,000 lm. It also offers four dynamic color options ranging from 2500k to 6500k and a CRI rating of 95, making it ideal for pre- and post-paint repairs. It boasts a 395 nm UV light, IP65 water resistance, and a high-performance rechargeable battery with a longer run-time. It can also be mounted to a tripod as a shop light. The light features a lightweight, sturdy construction that is ideal for auto-detailing, workshop lighting, auto repair, and HVAC inspections.
CATEGORY: Lighting
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Autel
MaxiFlash XLink
The MaxiFlash XLink from Autel offers three primary functions. It can act as an enhanced vehicle communication interface when used with any MaxiSYS tablet, allowing users to communicate with and diagnose vehicles. It also functions as a J2534 Pass-Thru programmer that can be used with OE software subscriptions to flash and program system modules. Finally, the Xlink can use Remote Expert and allow Remote Expert’s programmers and system experts to connect with a vehicle in need of service. It includes a one-year limited warranty.
CATEGORY: Diagnostic Equipment
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GEARWRENCH
MEGAMOD Master Mechanics Tool Sets
GEARWRENCH has five MEGAMOD Master Mechanics Tool Sets ranging from 614 to 1,268 pieces with multiple storage boxes and tools pre-nestled in foam storage trays. MEGAMOD tool sets offer a mix of high-performance tools in trays that fit into a top-quality storage box, says the company. This gives technicians the opportunity to organize their tools their way at an affordable price. The individual MEGAMOD sets offer tools from more than 15 different product categories, including GEARWRENCH products such as the Bolt Biter Extraction products, 90T ratchets, sockets, wrenches, screwdrivers, pliers, and a 120XP torque wrench.
CATEGORY: Shop Equipment
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The Cummins Engine V5 Software Release, No. EEHD843003, from Snap-on, makes it easier for technicians to manage regen, adjust speed parameters/idle adjustments, test emission systems, display historical records, perform AFT SCR performance testing, and diagnose rough-running engines. Users can change the minimum speed for regen, clean the diesel particulate filter system, monitor/rest the SCR system, and disable fuel injectors to troubleshoot misfires. The software supports pre-EPA 07-EPA 20 and natural gas engines ranging from 1994 to present, including B6.7, L9, X12/X15, ISB, ISC, ISL, ISM, ISX, N14, M11, and industrial off-road Q series engines.
CATEGORY: Heavy Duty Scan Tools
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FedPro Tub O’ Towels
Heavy Duty Cleaner and Degreaser Spray
The FedPro Tub O’ Towels Heavy Duty Cleaner and Degreaser Spray is designed to tackle tough grease and grime. This spray is ideal for use on surfaces such as automotive parts, glass, and more. Its formula combines the cleaning power of Tub O’ Towels Heavy Duty Cleaning wipes with the convenience of a spray. Additionally, the spray is alcohol-free and solvent-free, has a citrus scent, and is made in the USA.
CATEGORY: Chemicals
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The Snap-on 1/2” Drive 6-point 15/16” Particulate Matter
Sensor Socket, No. SWR5, allows technicians to access particulate matter/soot sensors found in 2018 to present Freightliner trucks equipped with Detroit Diesel engines. This off-set crowfoot wrench-designed socket provides users with the access and leverage needed to loosen and free sensors frozen in place with corrosion. It also features a clearance slot that allows service without cutting the sensor wire, saving technicians time and effort.
CATEGORY: Specialty Tools
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Hunter Engineering
AutoComp Elite Brake Lathe
The Hunter Engineering AutoComp Elite Brake Lathe with tablet now features HunterNet 2 portal connectivity. With the new connectivity and the optional DigiCal feature, shop owners and managers are able to view before and after cut results for rotors online, as well as before and after runout, plus monitor lathe usage counts and track equipment ROI. They can also order consumables 24/7 and access the online user manual. The easily accessible beforeand-after data is designed to provide valuable documentation for warranty purposes, as well as transparency for customers.
CATEGORY: Brake Service
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Associated Equipment
Battery Charger and Analyzer, No. 6021AGM
The Battery Charger and Analyzer, No. 6021AGM, from Associated Equipment is designed to provide 6V, 12V, and 24V charging capabilities for vehicle batteries including AGM and EFB. The charger also has a manual mode with the ability to adjust the time up to 180 minutes, safety features, as well as safe start and auto restart in the AGM setting. Additionally, the charger performs an automated load test and automatic surface charge removal and will notify the user if the battery is out of the parameters for conducting the load test.
CATEGORY: Battery Starting & Charging
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Snap-on
7” Talon Grip Long Nose Slip Joint Pliers, No. LN46ACF
The Snap-on 7” Talon Grip Long Nose Slip Joint Pliers, No. LN46ACF, provide 57 percent more pulling power and greater accessibility in tight workspaces. The three-position slip joint pliers allow the jaws to be parallel to the workpiece, increasing the surface area contact while providing the most ergonomic handle position, allowing technicians to apply and transfer greater force to their workpiece. The tip of the pliers’ jaws features unique notched slots specifically designed to aid in fuse removal while in the center position of the slip joint. These innovative updates to an often-used tool have quickly made the LN46ACF a tech favorite.
CATEGORY: Hand Tools
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STAHLWILLE Open/Box End Combination Wrench
STAHLWILLE’s combination wrenches are available in a range of imperial and metric sizes.
APPLICATION
Combination wrenches like the Open/Box End Combination Wrench, No. 40081313, from STAHLWILLE combine the benefits of box wrenches and open-end wrenches. One side is a closed loop for hexagonal or square nuts, and the other end is an open U-shape. Used most often for difficult nuts, a combination wrench’s closed-end loosens the nut so the open end can unscrew it quickly.
ORIGIN
The first combination wrench dates to the 1800s. The idea was to create a versatile wrench with an open-end and boxed-end combination to remove bolts and nuts from a wide variety of applications.
To watch a video demonstration of this product, visit: VehicleServicePros.com/55126021
SELLING POINTS
When force is applied to a wrench, the greatest force acts on the area between the jaw and the shank, which is why STAHLWILLE wrenches are reinforced at this point. The special design makes the load zones more resilient, which reduces the risk of breakage to a minimum.
Extremely thin-walled rings facilitate work in confined spaces. In addition, the rings are higher than standard nuts, which prevents the wrench from seizing on the nut.
FEATURES AND BENEFITS
The thumb groove along the wrench handle eliminates material without stress and concentrates it where needed. Similar to the principle of an H-beam in construction, extreme loadbearing capacity and maximum flexural strength are achieved with a lower weight.
The Anti-Slip-Drive profile enables high-force transmission without damaging the fasteners. While the force acts on the flats of the screws, the corners are left free and are not rounded off. Thanks to the forged double hex, they are tougher than any fastener.
MANUFACTURING SPECS
• Made in Germany using a special manufacturing process that allows for thin-walled rings that are perfect for screwing in hardto-reach places
• Extremely resilient and durable, stronger than any screw
• High-quality, non-slip surface texture for safe working even with oily hands
• Robust chrome-alloy steel gives the combination wrench high durability and wear resistance
ASCOT SUPPLY 2-pc 600 ft-lb Flex Hinge Style Torque Wrench
Ascot Supply’s 2-pc torque wrench is designed to be portable and prevent over-torquing.
APPLICATION
The Ascot Supply 2-pc 600 ft-lb Flex Hinge Style Torque Wrench, No. 168-60012, is ideal for use with commercial truck tires and wheels. It helps ensure wheel nuts are properly torqued to prevent wheel-offs. Its design prevents over-torquing, and the wrench won’t allow wheel nuts to be torqued more than 600 ft/lbs. The wrench flexes at the hinge when the proper torque is reached.
SELLING POINTS
• This tool comes with both 3/4” and 1” adapters
• Comes in two pieces for easy storage and portability
• +/- 4 percent accuracy
• Reduces the possibility of over-torquing
• Certified and calibrated
FEATURES AND BENEFITS
• Robust construction
• Accurate results with +/- 4 percent
• Adjustable torque settings
• Dual scaled: Ft/lb and Nm
• Large break angle improves accuracy by reducing the possibility of over-torquing
• Cam control of the mechanism gives a controlled break
• Every wrench is supplied with a calibration certificate
• Durable storage case
• Two adapters included: 3/4” to 1” and 3/4” to 3/4”
• Reversible wrench can torque both left and right-hand threads
MANUFACTURING SPECS
Made in Taiwan from steel, the wrench offers 600 ft/lb maximum torque and is adjustable up to 600 ft/lbs. It uses a dual scale (ft/lbs and Nm) and weighs 29.95 lbs.
ORIGIN
This wrench was created to make storage and portability easier. The single piece version was bulky and did not fit easily into service trucks. The 2-pc version was created to allow the technician to fit it easily into the cab of a service truck. This tool is unique in that both 3/4” and 1” adapters are included, allowing for use with a wide array of socket sizes.
STORAGE AND DISPLAY
The tool is packaged in a durable blow-molded case for ease of storage and portability. There is one wrench per master case. It fits easily into the cab of a service truck.
LINCOLN INDUSTRIAL Electric Power Cord Reel
Easy to mount to the wall, ceiling, or workbench with a 180-degree radius.
APPLICATION
The Lincoln Industrial Cord Reel, No. 91039, is suitable for anything that requires 120V power that extends beyond the wall outlet.
SELLING POINTS
• 60’ SJTOW 12 AWG cord
• Grounded, 120V triple outlet
• Easy to mount to the wall, ceiling or workbench with 180-degree radius
• 15A circuit breaker with reset
ORIGIN
The idea came about by observing the out-ofcontrol manner in which a reel retracts. The need for safety in projects and people became apparent.
To watch a video demonstration of this product, visit: VehicleServicePros.com/55139364
FEATURES AND BENEFITS
• Magnetic brake provides a steady, controlled return protecting users and surrounding areas
• Auto-guide rewind mechanism ensures the cord will retract smoothly every time
• Power indicator lights on both the reel and the grounded three-outlet connector
• HD cord-lock system allows cord to be easily set at desired length
• Retractable extension cord provides easy storage and helps keep the workplace safe
STORAGE AND DISPLAY
The tool is shipped in a box with one product per package.
MANUFACTURING SPECS
The product is made in China in accordance with strict Lincoln specifications. The reel weight is 17.9 lbs and o ers 1,875W and 15A.
MAYHEW TOOLS Master Socket Bit Sets in Custom Cut Foam Trays
The Master Socket Bit Sets in Custom Cut Foam Trays from Mayhew Tools are available with TORX, metric hex, or triple square bits.
APPLICATION
The Mayhew Tools Master Socket Bit Sets in Custom Cut Foam Trays are available in three versions. The 36-pc TORX Master Socket Bit Set (No. 16063F), 26-pc Metric Hex Master Socket Bit Set (No. 16065F), and 18-pc Triple Square Master Socket Bit Set (No. 16066F) are appropriate for any application where a socket bit could be used, including tightening and loosening applications, installing, repairing, and securing.
FEATURES AND BENEFITS
• Each set will have the technician ready for a wide range of tasks and applications with a comprehensive variety of the most popular bit sizes -- the TORX Master Insert Socket Bit Set offers 36 different size bits, the Metrix Hex Master Insert Socket Bit Set offers 26 different size bits, and the Triple Square Master Socket Bit Set offers 18 different size bits.
• The tray is solvent-resistant for on-the-job durability.
• The tray fits into most tool chests and drawers, allowing for easy access and organization.
• Buying all the bits in a set proves more economical for the technician as opposed to purchasing each bit individually, and receiving the custom-cut foam tray with each set option will help protect their investment.
• Each set includes a variety of long and short bits offered in convenient custom-cut foam trays, color-coded by type of socket and that display each part number.
• Designed to fit standard ratchets and power tools, these sets can be used with a variety of equipment already owned by the technician.
SELLING POINTS
• Sets are available in the most popular fastener types including TORX, metric hex, and triple square, and include a variety of long and short bits.
• Each set is packaged in a custom-cut foam tray that securely stores each tool and displays its size. The accented color-coding shows each set type, displaying TORX as green, metric hex as orange, and triple square as purple.
• Each bit is made in the USA from S2 tool steel with proprietary heat treatment for superior strength and durability and is precision CNC machined to industry specifications with tight tolerances for sure and reliable fastener engagement, reducing the risk of stripping screws or damaging fasteners.
• Sockets, globally sourced, are plated with fully polished chrome to offer enhanced corrosion resistance.
• The high-quality materials ensure that the bits are long-lasting and can withstand heavy use without wearing out quickly.
ORIGIN
These sets were developed due to the need/ request for higher quality insert socket bits available as sets that were reasonably priced. The foam component was to o er organization over simple packaging that also provided improved functionality and durability over plastic trays. Since the pieces in insert socket bit sets can easily become misplaced or unorganized due to their small size and the number of pieces typically included in a set, the custom-cut foam tray keeps everything organized, easily accessible, and conveniently stored.
STORAGE AND DISPLAY
All three sets can be ordered in single units. The sets are shrink-wrapped and packaged in full-color boxes allowing them to be displayed in or out of the package/box and either with or without the shrink wrapping. The box includes an image of the set so the tech on the truck will be able to quickly identify what is in the package just from looking at the box.
MANUFACTURING SPECS
The bits are made in Mayhew’s Florida location on CNC machines and the sets are assembled at the same location. The weights of each set of tools in the foam tray are: No. 16063F – 5.15 lb, No. 16065F – 5.4 lb, and No. 16066F – 6.3 lb. Each bit is made from S2 tool steel with proprietary heat treatment for superior strength and durability, and the sockets are chrome plated.
SUGGESTED RETAIL PRICE
• 36-pc TORX Master Socket Bit Set, No. 16063F: $511.56
Charlesworth is always looking for ways to educate himself to better help his customers.
Photo courtesy of Jared Charlesworth
A TOOL FOR the modern auto shop
J2534 devices are essential tools for automotive technicians – help your customers find what they need.
By Elli Carder, Assistant Editor
The world of automotive diagnostic tools can be somewhat tricky to navigate. With seemingly endless functions, features, and capabilities, it’s best to take things one at a time. If you don’t have much experience with J2534 reprogramming tools, have no fear! Industry experts and independent distributor Jared Charlesworth are here to help.
UNDERSTANDING J2534
In any auto repair shop, whether it’s an independent shop or a dealership, technicians must be equipped with not only the proper tools to fix a vehicle’s problems but also ones that help identify them. According to Maurice Miller, director of technical support at Autel, J2534 tools are an essential part of any modern automotive shop.
J2534 is an interface standard designed by the Society of Automotive Engineers and mandated by the U.S. Environmental Protection Agency for electronic control unit (ECU) reprogramming, describes Steven Haney, territory sales manager for Bosch Automotive. Haney continues to explain that a J2534 device is used for reading and clearing diagnostic trouble codes, programming correct
module data into blank modules, and adapting control modules after part replacements.
“[J2534] originally started as a tool to just reflash the ECUs within the car,” says Mark Wine, Opus IVS. “It morphed into also being able to run diagnostics. Basically, the computer runs the diagnostics, and it uses the tool to collect and send information to the vehicle.”
These tools are designed to go between a computer and a car, making a bridge with the diagnostic connector and translating computer jargon to the vehicle.
“Their ability to reprogram control modules within a vehicle [ensures] vehicles run with the latest software updates,” Miller explains. This function gave the tool its alternative name of a Pass-Thru device.
UPDATES AND ADVANCEMENTS
Reprogramming has become commonplace in almost every aspect of vehicle repair and maintenance.
“The biggest change and the hardest one to accept is that the only way for some vehicle issues to be repaired or ‘fixed’ is by reprogramming,” says Haney. “Today, even things as simple as a wheel alignment require reprogramming. With all the ‘driver assist’ systems, many services just cannot be done without J2534 capability.”
Improvements in software and firmware updates have enhanced the speed and reliability of reprogramming
processes, Haney explains, ultimately reducing downtime in shops. Haney notes that over the last few years, there has been an expansion of supported vehicle models and manufacturers, giving technicians a broader range of applications.
SELLING THE TOOL
Around 20 years ago, independent distributor Jared Charlesworth started his career in the mobile tool distribution business. Currently, his route is in Columbia Falls, Montana, where he visits mostly independent shops and dealerships, with a few agricultural and heavy duty locations in the mix.
Though technicians don’t always seek out the J2534 feature specifically, when they find that the diagnostic tool has that ability, it opens doors for them.
“When shops adopt J2534 tools, they benefit from the ability to perform a wider range of diagnostic and reprogramming tasks in-house, reducing the need for outsourcing,” Miller says. “By offering [these] services, these shops can set themselves apart based on their ability to handle dealer level services in-house.”
For Charlesworth, selling J2534 reprogramming tools is like clockwork. His technicians ask for the tools almost weekly, with a sale being made nearly every month.
“I’ve been approached more so lately about having it,” Charlesworth says. “It’s started to take hold, I think, a little bit more in the independent shops.”
It helps that Charlesworth keeps a diagnostic tool turned on at the front of his truck so customers can interact with it and familiarize themselves with its capabilities. Demonstrations are more centered on the technician, giving them hands-on experience with the tool.
“As far as demonstrating the product’s value, I’d recommend letting the technician try it out for themselves,” says Haney. “Distributors might consider directing the customer through a routine software update or diagnostic reading or even allowing the [technician] to test the product on a trial basis within their own shop.”
Not only can having these Pass-Thru devices in their shops set a technician apart from the rest, but it can also save them money. A J2534 device allows shops to expand their coverage to different vehicle models without the need to invest in OE tools, explains Wine.
PREPARING YOUR CUSTOMERS (AND YOURSELF)
As Alan Sipe discussed in September’s Go Sell Something article, not having an automotive background doesn’t have to hold you back.
Don't be afraid to ask for help, your techs can teach you too.
Photo courtesy of Jared Charlesworth
“I didn’t grow up in the automotive industry,” Charlesworth says. “When it came to tools, I learned most of my stuff from my customers. Don’t be afraid to ask questions.”
You don’t need to know how to operate the tool, but you should understand its abilities and benefits to sell it to your customers. While the training a technician does isn’t necessary for a distributor, it is valuable to educate yourself
on these tools. To stay up-to-date, Charlesworth utilizes YouTube videos and the knowledge of his customer base.
Over the years, he has cultivated strong relationships with his technicians where they feel comfortable coming to him with their questions, and they can in turn share their knowledge with him. This symbiotic relationship makes the sale just that much easier and helps Charlesworth with future customer interactions.
“I have a couple technicians that I’ve built relationships with over the years that if I have somebody asking questions about programming or whatever it may be, I send them that direction,” Charlesworth says. “I’ve always cut them a better deal on a tool, or I set them up with something where it [becomes] an incentive for them to help me teach these new technicians.”
One way to get to know your customers is to ask them questions. Get to know their shop’s needs and any potential concerns they might have when purchasing these tools. Autel’s Miller suggests asking customers about the types of vehicles their shop services, as well as the diagnostic services they regularly perform.
Jump Starting Made Easy
Opus IVS's
“There are [other] things to consider as well, [like] does the shop have good and stable internet? They will need a decent laptop PC that meets the OE requirements,” explains Bosch’s Haney.
J2534 devices often require the user to be tech savvy, says Wine, with different vehicles requiring different applications depending on the OE. Charlesworth keeps
informational flyers on his truck to hand to customers and recommends other training sources like the Autel Academy for more tool-specific information. You can recommend workshops, seminars, and online tutorials to your customers to help them gain practical experience on these tools.
STOCKING YOUR TRUCK
When deciding what reprogramming tools to keep on his truck, Charlesworth likes to go to his technicians for their input. Understanding your customers’ needs will help you make informed decisions on the best inventory options for your business.
If you’re new to J2534 and need somewhere to start, or maybe you’re just looking to add more of these tools to your truck, Autel, Bosch, Opus IVS, and many other companies have an extensive selection to choose from when it comes to J2534 devices.
Autel offers a wide range of tools that perform J2534 reprogramming, but according to Miller, the XLink stands out amongst their lineup based on its ability to utilize Remote Expert in case a technician requires OEM software that is not easily obtainable or is cost prohibitive. This is a good option for shops that don’t have access to, or maybe don’t possess the budget for, certain OE-specific applications.
Another option to consider is Bosch’s Mastertech II J2534 VCI (Vehicle Communication Interface), which is fully validated for performing reflashing and diagnostic services on the top six OEM reprogramming applications: GM, Ford, FCA, Nissan/Infinity, Honda/Accura, and Toyota/Lexus. This tool is designed to be compatible with future OE communications requirements, explains Haney, and can work well for small or independent shops, giving them a broader scope of OEM applications and cutting back costs.
Additionally, Opus IVS has several J2534 devices available, from tools with access to many OEM applications to OE-specific ones. The CARDAQ-Plus 3 is their premier J2534 device, says Wine. This tool gives users access to OEM key codes, PIN numbers, and immobilizer reset information. With the Toolbox3 feature, which provides the technician with OEM application ions and educational video tutorials, this becomes a good choice for the technician who might not have the most experience with J2534 devices.
Stocking your truck with these tools doesn’t have to be hard, and with these three options to start, you’ll be more than prepared to hit the road. Try your best to stay up to date on the ever-changing world of reprogramming so that when customers ask about these tools, you’ll be ready to help them.
8/20/24 3:38 PM
Charlesworth puts J2534 devices out and on for customers to view.
Photo courtesy of Jared Charlesworth
Tesla service, repair, and diagnostics
Stay up-to-date on how to maintain your customers’ Tesla vehicles.
By Scott Brown, Technical Editor
Although you may already provide service on Teslas, this article could reveal information you may not be completely aware of. Since Teslas fall into the “Software Defined Vehicle” (SDV) category, changes are continuously added to not only enhance the driver experience, correct for bugs and other issues, but are also rolling out changes to enhance the service technician’s experience as well. I now own two Tesla vehicles and over the past five-plus years I have witnessed many interesting changes that have allowed for better diagnostics and a way for those interested in learning more about how these machines work to learn more through the highly informational graphics displayed on the center screen when in service mode and the theory of operation data now made available within service information via subscription.
In this article, you will find plenty of graphics, explanations, and several use cases that I believe you will find to
be highly informative. We will also cover how one can now access the vehicle remotely to triage and analyze vehicle problems before the vehicle arrives for service. I will also share an interesting case study where I was able to support a colleague with a shop in Central California in addressing a high-voltage battery problem on a 12-year-old Model S.
The role of automotive service technicians is evolving. With the advanced tools built into vehicles, such as those found on Teslas, you can experience the vehicles of the future today. The aftermarket service of Tesla vehicles poses unique challenges and opportunities, requiring a specialized understanding of Tesla’s proprietary systems such as Toolbox, Garage, Periscope, and service information. This article aims to provide professional automotive service technicians with a detailed overview of Tesla Service, highlighting recent access developments and how they can leverage Tesla’s service tools.
Figure 1 – Tesla Service Mode alerts and warnings Photo courtesy of Scott Brown
SERVICE MODE & SERVICE MODE PLUS
Going back about four to five years ago the aftermarket had no access to service mode or service mode plus unless you were a certified collision center. Today, anyone can engage service mode through a couple of key presses on the screen. When accessing the software page and long pressing on the model’s name of the vehicle for approximately five seconds, a password entry box should appear, and entering the word service will allow you to engage in service mode. A disclaimer screen will appear letting you know that you could get yourself in trouble if you don’t know what you are doing. So, you should be cautious until you are highly fluent with Tesla vehicles.
On this first page, the first thing that I recommend doing is looking at the service alerts. This provides a list of alerts and warnings that may be useful when addressing vehicle problems or complaints. But beware, researching this information should be carried out before engaging in any level of diagnostics because I have seen several alerts and warnings for items that are known issues and that may be corrected sometime down the road through software updates. Additionally, the alerts shown either on the in-car display or in Toolbox may have an additional payload of cracked data that might be useful to the service technician (Figure 1). For example, APP_w303_imuIrational on my 2018 Model 3 equipped with a hardware 3 car computer indicates that there is a rationality error between the accelerometer or IMU (Inertial Measurement Unit) located in the restraints control module and the IMU located inside of the car computer a.k.a. Autopilot computer. This is one
example of a known issue that is supposed to be corrected with future software updates according to what Tesla shared with me during a service visit to address this alert. However, I have discovered something unusual on this vehicle that may be related to this IMU anomaly which I will share more about later in this article. There is another known false positive and that has to do with an indicated voltage drop: VCFRONT_a059_inputResistanceHigh. Reviewing service documents on the Tesla service information website can sometimes reveal these known issues, and sometimes, a Google search may reveal actual vehicle owner experiences and what Tesla service advised on such anomalies. Today’s technicians need to be highly resourceful and in doing so may save valuable time and effort. However, there are cases where you will not be able to look up certain fault codes unless you are using Tesla’s Toolbox 3.0 software where a lot of useful diagnostic information can be found.
TESLA TOOLBOX 3.0 SOFTWARE
Tesla Toolbox is a diagnostic and repair software offered by Tesla to access additional service information within the vehicle and from within the online application. The software runs in a web browser (preferably Chrome) where the computer is connected to an ethernet diagnostic port located under the dash near the driver’s kick panel. Service information will provide settings that will need to be set up with your network connection on your laptop or computer and specific settings that the browser needs to have. Essentially, you’ll need to assign a specific IP address to your network interface card and turn off all the security-related
Figure 2 – Tesla Service Mode Plus CAN Diag
Photo courtesy of Scott Brown
DIAGNOSTIC TECH
settings within the browser. Some of the earlier cars require specific connectors, however, for 2022 and later cars, the standard RJ45 cable connection is all you need to connect. When you connect the vehicle with Toolbox, the vehicle is automatically placed into Service Mode Plus. Service Mode Plus provides additional diagnostic access through the display screen found in the vehicle, so let’s review a few of those differences.
High voltage battery page
On this page, you will see more options to perform various routines such as discharging the battery, clearing contactor problems, and other operations. Additionally, there are a couple of relearns for the calculated amperehour charge and state of charge levels. You’ll need to review service information and obtain additional training to understand why one would need to execute these changes. And later in this article, I will share a case study where we performed these operations and were able to successfully enable a vehicle that had learned incorrect cell balancing values. Here’s a note about resetting the high voltage battery management system calculated ampere-hour capacity. “Resetting the calculated ampere-hour capacity may cause the vehicle to prematurely enter graceful power-off mode at a displayed percentage or mileage above zero. It is important to inform the customer not to
drive the vehicle below the 20 percent displayed range for the next eight weeks following a calculated ampere-hour capacity reset. This routine resets all the high voltage battery brick calculated amp hour capacities to the nominal/ default values. During normal operation, the high voltage battery management system calculates brick-calculated amp hour capacities over multiple charge/ discharge cycles. In the event of a large, accumulated error, this routine can reset the calculated amp-hour capacities based solely on the nominal/default brick calculated ampere-hour capacity values to improve the high voltage battery management system full pack energy prediction.” On the low voltage page, you will have access to a can bus diagnostic panel that is not available in regular service mode. As you can see in the attached image, this gives you a visual representation of three of the main can busses on the vehicle and the various module states (Figure 2). If one of the modules has a problem, it will be indicated on the screen. However, please be aware that you need to make sure that various drive rails (power supplies) are enabled so that these modules can talk. These visuals indeed can be extremely helpful when tasked with communication problems. If you’d like to learn more about entering service mode and some more of the ins and outs of it, here’s a link to a video that I live-streamed that walks you through Service Mode: youtu.be/nRW7evDC7O0.
Figure 3 – Tesla Toolbox - Article linking to data log
Photo courtesy of Scott Brown
Tesla Garage
Tesla Garage is accessible from within your active Toolbox subscription and provides you with a way to remotely
connect to a vehicle and retrieve more information about the vehicle. This can be extremely helpful in not only looking at current vehicle data but can offer up a look at high-resolution data from the past. To obtain connection permission, you’ll need to use the Owner Authorization Request function. After making a Garage connection, then it would be wise to go into the CAN Explorer (Periscope) and request data logs from the past when the client was reporting vehicle symptoms. Once you do this, then when you are researching vehicle problems and viewing articles, it is possible that you might be presented with a notice like what is shown in Figure 3. If you select the “View Plots” link, you’ll automatically load up Periscope, which is Tesla’s data viewer allowing service personnel to research vehicle problems. Tesla Periscope is a newer addition to the Toolbox suite of service tools, and it’s a powerful tool as you’ll see demonstrated later in this article.
Sandbox
When searching through articles you’ll see a small + sign next to the article title. Clicking on it will load the article into the “Sandbox” where one can leverage a feature that
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Figure 4 – Tesla Toolbox - Sandbox Photo courtesy of Scott Brown
will show causal relationships. The articles will be linked if related and displayed in a way that shows the items the vehicle is aware of on the left side of the page and potential solutions listed on the right side of the page (Figure 4).
MAINTENANCE SERVICES
Tesla and other BEVs will require maintenance. Here is a list of services we carry out in our facility.
• Alignment and tires – Tires for EVs have more demand due to vehicle weight and torque. Tires should be rotated every 5-6,000 miles. Wheel alignment checks can be done via software within service mode, but I have found many of these vehicles leaving the factory with wheel alignments that are not set up for optimum tire life.
• HVAC – The A/C system is an integral part of the EV systems and on pretty much all EVs. Therefore, there are maintenance and inspections that should be performed on Teslas. Every five years, Tesla states that the desiccant bag shall be replaced, which of course will require an evacuation and recharge of the system. Be sure to check service information for the appropriate tools and equipment needed to remove and install the desiccant bag and filter. This is also a suitable time to make sure that there is the proper amount of oil within the system which can be checked using an appropriately prepared sight glass as shown in Figure 5.
• Brake Systems – The brakes rarely get used on an EV that is driven in a manner that is most efficient, but the braking system still must be able to stop the vehicle. Periodic inspections of the brake pads and rotors should be performed. Additionally, periodic maintenance on the brake caliper sliders along with brake fluid replacement should be performed as well. Check service information for more info.
• General inspections – Teslas use a lot of aero close-out panels which should be removed periodically for proper inspections. Looking for any anomalies such as hose or harness routing, evidence of critter exploration, drivetrain mounts, and heat exchanger airflow problems that can occur from the accumulation of debris between the condenser and radiators. Additionally, since BEVs weigh 20-30 percent more than their ICE counterparts, suspension wear and tear will likely present many service opportunities.
CASE STUDY – MODEL S BATTERY ISSUE
I received a text from a colleague about a 2012 Model S with 174k miles that arrived at his shop with a client complaint of a warning message on the display stating that there was a problem with the HV battery and the fact that the client was unable to charge the battery above 30 percent. After gaining authorization from the client to remote into the vehicle, we retrieved an Urgent Alert BMS_u018_SOC. Looking this up in Tesla Toolbox, I came across Article 7763300, which had the following statements:
“In certain scenarios, a customer-visible High Voltage (HV) battery State of Charge (SOC) imbalance alert sets due to a condition unrelated to the HV batterybricks.
In these situations, it is prudent not to simply replace the HV battery pack without further diagnosis to confirm an SOC imbalance exists: in some cases, simply updating the vehicle firmware or running an Onboard Diagnostic Interface (ODIN) routine might resolve the issue.”
The document listed several steps to follow, which we did, and we were able to get the vehicle to charge well past 80 percent. The cell balancing deltas went from approximately 422mv to 40mv over the course of a few days of discharging and recharging the battery
Figure 6 – Periscope historic BMS data
Photo courtesy of Scott Brown
after performing the resets outlined in the service document. Here are the data valves we collected near the end of one of the final charge cycles:
• Voltage: 385.3 V
• Battery Min Temp: 27 °C
• Max Temp: 28 °C
• Min Brick V: 4 V
• Max Brick V: 4 V
• SOC Min Unscaled: 81.8 percent
• Max Unscaled: 86.2 percent
• CAC Min: 239 Ah
• CAC Max: 239 Ah
• CAC Average: 239 Ah
Looking back at the data logs from the vehicle during our discharge > recharge routines, I was able to observe the cell min and max values and their progression over time (Figure 6). This vehicle was recently purchased through a used car dealer, and with no service history and over 174k miles on the clock, it might need a new traction battery in the future, but for now, the client can continue to get effective use out of the vehicle as
it is. The shop will continue working with the client so we can monitor the vehicle’s battery performance.
CONCLUSION
I hope you found this article helpful and informative and if you’d like to see more Tesla coverage, please let us know as there is a lot more we can discuss. If you have any questions or comments, please feel free to reach out.
SCOTT BROWN is an ASE Master Certified L1 Technician with over 37 years of service industry experience. He is an independent shop owner in California and is engaged at various levels within the industry. He has a deep understanding of the challenges technicians experience at the service level and is continuously striving to move the industry forward through education and networking. Brown found Diagnostic Network (diag.net) after 22 years of service at iATN, where he retired as company president in 2018. SBrown@VehicleServicePros.com
Measures AC/DC voltage up to 1000V, 10A AC/DC current, and 50MΩ resistance
Additional features include: ms-Pulse/Duty Cycle, Resistance, Continuity, Diode, Capacitance, Frequency, and Temperature
Safety rated CAT III 1000V and 600V CAT IV
Includes Test Leads, Batteries and Temperature Probe
Figure 5 – A/C system sight glass
Photo courtesy of Scott Brown
Building a community
Between investing in his community and investing in his truck, Ortiz has built his career on solid foundations.
By Griffin Matis, Associate Editor
When we first talked with Mac Tools distributor Ricardo Ortiz back in 2016, he was celebrating his tenth year as a distributor and had just bought a 2016 M2 Freightliner 24’ wide body that was full of custom accessories including battery compartments, lit-up external storage, custom tool mounts, an air compressor, and a diesel generator.
Now celebrating his 18th year, he’s still in El Monte, California, and driving the same ‘16 M2 Freightliner, although he had to deal with a frustrating problem with the generator and a few recalls right after he picked up the truck. One of the few updates he’s had to make over the years is changing out the equipment for demonstrating power tools since they’ve gotten so much more powerful. It’s been smooth sailing since then. His route, on the other hand, has changed a lot over his career.
UPDATING THE ROUTE
“Well, I remember when I started in ‘06 when the recession started going down with businesses closing shop, redevelopment, the city was moving things around,” Ortiz says. “I did lose a lot of shops just because the city where I’m at wanted to try and change.”
As the area continued to grow and change, so did Ortiz’s customer base. While some shops closed down, so did some of the other distributors in the area, allowing Ortiz to take over and expand his route.
“I’ve been talking a lot more about heavy duty [facilities] versus the dealerships,” Ortiz says. “I still got a lot of independent shops that are still good, but I’m kind of all over the place, which is nice, too.”
He also found security in working with heavy duty operations rather than shops that work on consumer vehicles. It’s nearly impossible for technicians to avoid downtime in conventional shops, but for heavy duty shops and facilities, the work almost never stops.
“On the [heavy duty] truck side, if you got a truck that has the brakes go out and they need brakes, they don’t ask you how much is it – he asks you when can you get it done,
versus a car where the customer can wait or shop around with downtime.”
GROWING WITH CUSTOMERS
The other changes in his route have been the result of his years of relationship-building with his customers and his community. He’ll let customers that are frustrated about work vent their problems before gently guiding them to a tool that would make that work situation better. He’ll even stop by shops after closing or during community events to barbecue and share a few drinks with some of his customers. As Ortiz’s career flourished, so did his original customers’ careers.
“I have a lot of these customers that were in the dealerships and independent spots when they first started and I started taking care of them. Now, they actually got promoted, they moved up along in their company, and I had that relationship, so when they move [to a different shop], we’re open to that shop.”
PROMOS IN THE BACK, A/C IN THE FRONT
As far as organization goes, Ortiz tries to work with his customer’s habits and preferences. He puts promotional materials and the small things customers always want – sodas, personal flashlights, on sale items – in the very back of his truck so customers look at the rest of the inventory. He also reorganizes his truck depending on the season. During summer, he’ll put an A/C machine right at the door; during winter, he hangs shirts and jackets in front of a vent so they’re swaying in the warm breeze. His workspace is in a corner, which he doesn’t love since it requires that he turn his back on any customers.
Two things Ortiz advises new distributors to consider for their trucks: good steer tires and awnings. He also points to his generator, A/C unit, and refrigerator as investments that have paid off during his time as a tool distributor.
“I mean, it’s just been good to me,” Ortiz says. “It’s been a blessing.”
Ricardo Ortiz El Monte, California
Top Left- Ortiz has been driving his 2016 M2 Freightliner since buying it eight years ago. Top Right- Ortiz keeps his products organized by purpose. Middle Left- Though his shelving is holding up well, Ortiz had to update his power tool displays as they've become more powerful. Middle Right- The back of Ortiz's truck includes space for toolboxes and additional shelving. Bottom Right- Ortiz throws barbecues for his customers and community. Bottom Left- By building relationships with his customers, Ortiz has established his place as a distributor.
It’s showtime!
When preparing for a sales call, it’s important to get into the right mindset.
By Alan Sipe, Contributing Editor
Last Thursday night, I watched most of the Kansas City Chiefs versus the Baltimore Ravens season-opening football game. Since Baltimore is in the same division as my team, the Steelers, I was happy KC won. Now, certainly, Baltimore is a good team with a great quarterback but what I noticed, as did the referees, is that Baltimore was set up for failure many times with off-sides and illegal formation sets. Each of those infractions cost Baltimore time on the clock, yards, downs, and chipped away at their confidence.
This is similar to a golfing buddy of mine who prepares for every drive with an open stance, hips and shoulders pointed left, and a cutting swing. Not surprisingly his drive slices off to the right into the rough or trees and costs his score dearly. If you’re a golfer you know what I mean and if you’re not a golfer, a slice is a banana ball curving way to the right….it’s bad.
So, what about you, are you set up for success each and every day or do you have good days and bad days, or just wing it and hope for the best?
The most important part of each sales day is the space between your ears. What’s your attitude? My wife used to get so mad at me when we would be having a discussion about something I had done wrong as we would be going to some social event yet as we walked in the door I was Mr. Congeniality. She was still PO’d but I was all smiles. Just like a sales call, it was showtime.
PREPARING YOURSELF FOR THE “SHOW”
I’m sorry but the world doesn’t really care about your problems or your personal issues. Keep them to yourself. Your customer probably has their own sack of issues and as hard as it may be you have to listen to their problems but can not unload your own.
Try relating this to going out to dinner at a nice restaurant. Compare your tip percentage when the server is less than friendly and not particularly helpful to when the server makes you feel special, attended to, and that they are happy to help you. That 20 percent average tip will often jump to 25 percent or dip to 15 percent depending on the server’s attitude. Wouldn’t you love that 25 percent increase in your revenue?
Who wants to buy expensive tools from Grumpy Gus or someone who seems to have the weight of the world on their shoulders? No matter what pile of crapola has landed on you lately, it’s showtime.
THE COMMERCIAL VISITOR VS. THE SALES PROFESSIONAL
Get your head set up right, paint on that happy face, and get out there. Once you’ve completed those steps, then you’ll have to decide if you will be a commercial visitor or a sales professional.
A commercial visitor is the person who stops by a business, has the latest weather report, sports scores,
industry rumor, or (please no!) some political opinion. None of these topics sell tools. In fact, expressing a political opinion at this time is probably worse than talking about religion.
The professional salesperson understands clearly why they are making calls and orchestrates each call with a success plan.
One of the best Klein Tools salesmen that I worked with was Darrell Brown in San Francisco. Darrell opened up every sales call with a review of the previous call. This accomplished several things. It showed the customer that he was important and that Darrell was thinking about them. It was also an excellent way to close the deal on something that was presented on the previous sales call without success.
“Last time we talked, you were seriously considering the new XYZ high-speed grinder. I have one with me today.
If you remember, it is an adjustable head for flexibility and a zillion rpm drive motor. Would you like to go ahead with it?” If this approach works only a third of the time just think of the extra income it will earn you.
A professional sales plan also should normally include something new that is based on that customer’s unique needs and work applications. Showing a bodyman the latest exhaust analyzer, just because it is on promotion, is probably a waste of your time and theirs. So, unlike the Baltimore
Ravens, go into each play, or customer interaction, set correctly and professionally for success.
GETTING READY FOR THE BIG SALE
Now I understand that in a normal work week, you make sales calls to 200 or so technicians. I know that each call is important, but some are really important. By really important I mean the presentation of a $12$15,000 tool storage system or a bigtime piece of technical equipment. These don’t happen every day and you really need to be set up for success for these important transactions.
Even though this is a work purchase and not a personal purchase people normally make big decisions the same way.
Just think of the last time you bought a new personal vehicle. You were initially with the salesperson who reviewed the features and benefits of the vehicle you were interested in. They then got you sitting in the
driver’s seat and started using words like “your car”, and “your pride of ownership” so that you started to feel like this was your vehicle.
Next, you went on a test drive for you to get a feel for your new vehicle. And by now the salesperson is phrasing things to reduce your “sticker shock.” After the test drive, you probably went to the salesperson’s quiet desk or even a private room without distractions to close the deal.
What I’m getting at here is that the shop floor is absolutely not the setup location to close a big deal. There are too many noises and activity distractions and potentially prying coworkers to butt in during your presentation. Just think of asking a prospect for $12,000 with an air hammer pounding in the next shop bay. Your mobile store, a breakfast location before work, at lunch, or even the prospect’s home are all better locations to close a big deal. The shop floor is not.
Back in my Knipex days, when our team was getting ready for a big
presentation at the major automotive brands or major industrial distributors, we were 100 percent set up for success. We developed and rehearsed a presentation based on that prospect’s needs. We were prepared to answer whatever questions and objections that might come up. We had respect for those we were calling on and had an excellent sales/marketing team in place. In your case that’s you. We were set for sales success on each and every call and you need to be too. Now, go sell something … it’s showtime
ALAN W. SIPE has spent the last 42 years in the basic hand tool industry including positions as president of KNIPEX Tools North America, senior vice president of sales and marketing at Klein Tools, manager of special markets at Stanley Tools, and sales manager at toolbox manufacturer Waterloo Industries. Currently, Sipe is the owner of Toolbox Sales and Consulting, a company specializing in sales strategy, structure, development, and training. alansipe@gmail.com
Photo courtesy of Frank Orphey
DRIVING SALES
Safety and personal gear
Safety and personal gear
Safety isn't always at the forefront of your customers' minds, but working as a technician involves countless dangers and health threats. Even minor issues can upend a promising career. From fighting fatigue to eye protection, make sure your customers are equipped for a long and productive career with safety gear.
TEXTURED FINGERTIPS FOR INCREASED GRIP
The Raven Patriot Nitrile Exam Grade Disposable Gloves from SAS Safety Corp. feature compression fit technology that provides tactile sensitivity in the textured fingertips. The gloves’ smooth polymer inner surface doesn’t pull perspiration from the hands and makes it easy to put on and remove the gloves. The gloves are powder-free, 7mm thick, made in the USA, and come in sizes ranging from medium to 2XL.
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TILT-RESISTANT AND WATERPROOF
The Wiha Tools Heavy Duty Tool Hauler Backpack features 77 storage and 30 flexible attachment options for tools and other essentials. The backpack is tilt-resistant with a waterproof hard-wearing-base tray that keeps tools dry. A stable foothold is designed to ensure that the backpack can stand firm even when opened, while its quick access 1/3 opening allows users to take out tools without having to get the bag out of the trunk. The backpack’s separate compartment system allows the secure storage of a laptop, cell phone, and documents, separate from tools.
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SLIP AND OIL-RESISTANT OUTSOLE
The SureWerx Airwalk Mongo Mid in Olive Green is designed to provide the user with protection without compromising style. The shoe has a slip and oil-resistant outsole, a dual-density PU insole, and a low-profile composite toe. A breathable, moisture-wicking lining keeps the shoe durable through the elements. Additionally, the shoe is TSA-friendly.
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FEATURES AN ANTI-SLIP ELASTIC HEADBAND
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The Tech-Life BeatClip, No. TL3BM00, delivers high-quality sound, clear phone calls, USB-C charging, and features a magnetic spring clip for easy attachment to the user’s clothes or any magnetic surface. Weighing only 2 oz., this lightweight and durable speaker is designed for portability within the shop. Additionally, the BeatClip has a two-year warranty. Available exclusively to mobile tool dealers in the fall of 2024.
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The Philips Xperion 3000 Headlight , No. LUMX30HEADX1, from Lumileds features a 200 lm spotlight for the user to direct the light where they need it. The 6,000-Kelvin light is designed to be easy on the eyes, improving visual comfort and reducing eye strain for fatigue-free work. The headlight also features an adjustable, anti-slip elastic headband that is designed to fit comfortably around the user’s head. Additionally, the light takes around 2.5 hours to charge fully, and its battery is designed to last 2 to 6 hours without interruption. The light is IK07 shock-resistant, and water-resistant to IP65 standards, and its surface is built to withstand chemicals and workshop solvents.
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OFFERS CHEMICAL PROTECTION
The Biodegradable Nitrile Gloves from Worx Industrial Solutions are designed and manufactured to biodegrade in an anaerobic environment, such as a landfill, at an accelerated rate due to an additive added to the material. The eco-friendly gloves are durable, can be used for a wide variety of maintenance tasks, and offer chemical protection. The 4mil 9” gloves come in a perforated box for easy glove dispensing. Available in sizes from medium to XL.
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AVAILABLE IN FIVE DIOPTER STRENGTHS
FEATURES ANTI-FOG COATING
The Cementex Arc Rated Face Shield, No. AFS-180, comes with a hard hat and features a molded shape to provide minimal distortion with visible light transfer (VLT). The shield is made from a durable polycarbonate with anti-fog and scratch-resistant coatings. Additionally, the long length, chin cup, and sides provide coverage, improved peripheral vision, and protection around energized equipment, while the brow shield deflects the impact of arc blast.
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The Brass Knuckle Read Safety Glasses, No. BKREAD-6010, provide bifocal eye protection and are designed to help prevent the hazardous practice of switching back and forth between regular safety glasses and reading glasses on the job. The protective readers are available in five diopter strengths: 1.0, 1.5, 2.0, 2.5, and 3.0. A durable polycarbonate frame provides extra side protection and all-day comfort. The clear lenses are ANSIrated hard-coated polycarbonate with BK-Anti-FOG which is permanently bonded to the lens, ensuring it will not wear off and will retain its anti-scratch, anti-static, and UV protection properties. For more information, click on “PD e-inquiry” at VehicleServicePros.com
CHARGES IN 3 HOURS
The LED Rechargeable Penlight , No. 312-07179, from Ascot Supply is an aluminum penlight with laser and UV light. The top UV light has a wavelength of 365nm, while the side 5W COB floodlight is 450 lm. The light includes a 3W spotlight with white LED at 140 lm and a red laser light. Additionally, the penlight has a 120-degree rotating metal clip with a magnet, as well as a dimming switch with a battery indicator. The light is powered by a rechargeable Li-ion battery and 50cm USB-C cable and has a charging time of 3 hours. The COB and white spotlight have a run-time of 2.5 hours.
For more information, click on “PD e-inquiry” at VehicleServicePros.com
INCREASED GRIP AND CONTROL
The PermaSafe Industrial Nitrile Gloves have a thickness of over 6 mils, with textured palms and fingers. According to PermaSafe, these gloves are designed to be thicker and more puncture-resistant compared to standard disposable gloves. Additionally, the gloves feature a textured surface, which provides an increased surface area compared to other disposable gloves of similar size. This design aims to improve grip and control, especially when handling wet or slippery objects. These gloves are hypoallergenic, as well as latex, vinyl, protein, powder, and BPA-free.
For more information, click on “PD e-inquiry” at VehicleServicePros.com
DRIVING SALES
Safety and personal gear
MADE WITH PREMIUM D2 STEEL
The Icon Drop Point Knife with Ceramic Bearings, No. 70613, from Harbor Freight, gives technicians an everyday carry knife that can safely cut through a variety of materials while still maintaining its edge for as long as possible. Ceramic bearings make opening and closing the knife as easy as it is secure, and premium D2 steel gives the blade added edge retention. CNC-machined G10 scales and a pocket clip make it durable and simple to carry around the shop. The knife is also backed by a lifetime warranty. For more information, click on “PD e-inquiry” at VehicleServicePros.com
Complete Mailing Address of Known Office of Publication (Not Printer): Endeavor Business Media, LLC, 201 N Main St, Ste 5, Fort Atkinson, WI 53538
Complete Mailing Address of Headquarters or General Business Office of Publisher (Not Printer): Endeavor Business Media, LLC,30 Burton Hills Blvd., Ste. 185, Nashville, TN 37215
Full Names and Complete Mailing Addresses of VP/Group Publisher, Editor, and Editorial Director - VP/Group Publisher: Chris Messer, Endeavor Business Media, LLC 571 Snelling Ave N, Saint Paul, MN 55104; Editor: Emily Markham, Endeavor Business Media, LLC 201 N Main St, Ste 5, Fort Atkinson, WI 53538 ; Editorial Director: Chris Jones, Endeavor Business Media, LLC 571 Snelling Ave N, Saint Paul, MN 55104
Owner - Full name and complete mailing address: Endeavor Media Holdings I, LLC, 905 Tower Place, Nashville, TN 37204; Endeavor Media Holdings II, LLC, 905 Tower Place, Nashville, TN 37204;Resolute Capital Partners Fund IV, LP, 20 Burton Hills Blvd, Suite 430, Nashville, TN 37215;RCP Endeavor, Inc, 20 Burton Hills Blvd, Suite 430, ,Nashville, TN 37215;Northcreek Mezzanine Fund II, LP,312 Walnut Street, Suite 2310,Cincinnati, OH 45202;Invegarry Holdings, LP,44235 Hillsboro Pike,Nashville, TN 37215;Everside Fund II, LP,155 East 44th St, Suite 2101 - 10 Grand Central,New York, NY 10017Everside Endeavor F1 Blocker, LLC, 155 East 44th St, Suite 2101 - 10 Grand Central, New York, NY 10017;Everside Endeavor International Blocker, LLC, 155 East 44th St, Suite 2101 - 10 Grand Central, New York, NY 10017;Everside Founders Fund, LP, 155 East 44th St, Suite 2101 - 10 Grand Central, ,New York, NY 10017;Suncap Endeavor Blocker, LLC,155 East 44th St, Suite 2101 - 10 Grand Central,New York, NY 10017;
Known Bondholders, Mortgagees, and Other Security Holders Owning or Holding 1 Percent or More of Total Amount of Bonds, Mortgages or Other Securities: None
Tax Status (For completion by nonprofit organizations authorized to mail at nonprofit rates) (Check one) The purpose, function, and nonprofit status of this organization and the exempt status for federal income tax purposes: N/A
Publication Title: PROFESSIONAL DISTRIBUTOR
Number of Copies (Net press run) b. Legitimate Paid and/or Requested Distribution (By Mail and Outside the Mail) (1) Outside County Paid/Requested Mail Subscriptions stated on PS Form 3541. (Include direct written request from recipient, telemarketing and Internet requests from recipient, paid subscriptions including nominal rate subscriptions, employer requests, advertiser’s proof copies, and exchange copies.)
(2) In-County Paid/Requested Mail Subscriptions stated on PS Form 3541. (Include direct written request from recipient, telemarketing and Internet requests from recipient, paid subscriptions including nominal rate subscriptions, employer requests, advertiser’s proof copies, and exchange copies.)
(3) Sales Through Dealers and Carriers, Street Vendors, Counter Sales, and Other Paid or Requested Distribution Outside USPS®
(4) Requested Copies Distributed by Other Mail Classes Through the USPS (e.g. First-Class Mail®) Total Paid and/or Requested Distribution (Sum of 15b (1), (2), (3), and (4))
Nonrequested Distribution (By Mail and Outside the Mail) Average
(1) Outside County Nonrequested Copies Stated on PS Form 3541 (include Sample copies, Requests Over 3 years old, Requests induced by a Premium, Bulk Sales and Requests including Association Requests, Names obtained from Business Directories, Lists, and other sources)
Names
HIGHEST SETTING PROVIDES 5,300 LM FOR 2 HOURS
and Requests
Directories, Lists, and other sources) (3) Nonrequested Copies Distributed Through the USPS by Other Classes of Mail (e.g. First-Class Mail, Nonrequestor Copies mailed in excess of 10% Limit mailed at Standard Mail® or Package Services Rates)
(4) Nonrequested Copies Distributed Outside the Mail (Include Pickup Stands, Trade Shows, Showrooms and Other Sources)
Total Distribution (Sum of 15c and 15e)
The Streamlight ProTac HL6 Flashlight uses two USB-C rechargeable protected Li-Ion battery packs that can provide up to 5,300 lm for two hours on high. It can also provide 1,500 lm for 3.75 hours on medium and 450 lm for 12.5 hours on low, as well as strobe for 4 hours. It’s IPX7 waterproof and has a durable anodized aluminum construction. Its anti-roll head prevents it from rolling, and its rubber sleeve provides increased grip and thermal insulation.
For more information, click on “PD e-inquiry” at VehicleServicePros.com
BUILT FOR UNRESTRICTED MOVEMENT
The FreeFlex Softshell Hooded Jacket from Milwaukee Tool is constructed from durable, lightweight stretch fabrics for an additional range of motion and unrestricted movement when layering. The jacket is designed with a brushed fleece interior, wind and water-resistant shell, and tough elastic cuffs to outlast the job. It comes in black and has hidden draw cords and a double-stitched reinforced three-pocket design for additional storage. The durable rib knit cuffs provide comfortability and are easy to layer without gloves.
For more information, click on “PD e-inquiry” at VehicleServicePros.com
DIPPED NITRILE PALM COATING FOR INCREASED GRIP
FULLY CHARGED IN 2.5 HOURS
The Observer Tools Headlamp, No. OBS-HL350, is designed for ease of use and comfort. The headlamp features variable light intensity with a side dial that allows users to select the exact light intensity they need as well as a top power button that can be used for 100 percent power, 50 percent power, and off. Additionally, the light has a motion sensor for handsfree use. Users just wave twice to turn the headlamp on and off. The motion sensor can be activated or deactivated with a single click. Other features include 450lm on high with a 500’ beam distance; silicon strips and four hardhat clips; a rechargeable battery; and impact-, water-, and dust-resistance. The battery lasts for 3.5 hours at 450lm, six hours at 200lm, 12 hours at 100lm, and 20 hours at 60lm.
For more information, click on “PD e-inquiry” at VehicleServicePros.com
The Ringers Gloves R840 LightDuty Impact-Resistant Gloves feature Thumb Crotch Reinforcement and FORTIX technology for increased abrasion resistance and longer-lasting wear. The gloves are ergonomic and are shaped to natural hand contours to maximize the range of motion and comfort. They also have a dipped nitrile palm coating that the company says provides twice as much grip as previous technology. The gloves are guaranteed to be skin-friendly, and a low-profile thermoplastic rubber is used for optimal protection of the knuckles, thumb, and fingers.
For more information, click on “PD e-inquiry” at VehicleServicePros.com
FEATURES GEL-LIKE FOAM PADDING
The Tough-Flex Knee Pad Sleeves, Nos. 60628, 60629, 60630, and 60850, from Klein Tools, have a low-profile sleeve design that keeps the knee pad close to the user’s body for comfortable all-day wear. The TPE cap is engineered to be tough and flexible for agility and protection when moving side to side on the job site. A gel-like foam padding system offers comfort for prolonged kneeling, and the durable, polyester sleeve material protects the user during rugged jobs. An elastic cuff with slip-resistant silicone helps knee pads stay in place longer. The knee pad sleeves are offered in four sizes.
For more information, click on “PD e-inquiry” at VehicleServicePros.com
TEXTURED SURFACE FOR INCREASED GRIP
Eco-Grip Biodegradable Nitrile Gloves from Eppco Enterprises, Inc., are designed with an added biodegradable feature while still maintaining their commercial strength. The gloves break down quicker in landfills than standard nitrile gloves to aid the environment. In addition, its new patented raised texture gives unrivaled grip for use in wet and dry conditions compared to other nitrile gloves. Eco-Grip gloves are durable, comfortable, and offer users safety and protection from toxic solvents and chemicals along with the convenience of fast and easy clean-up.
For more information, click on “PD e-inquiry” at VehicleServicePros.com
Inventory matters
This Cornwell Quality Tools distributor knows that having the right inventory sets him up for success.
By Emily Markham, Editor
Adistributor’s relationship with their customers is a key part of running a successful business, and Cornwell Quality Tools distributor Troy MacRae has cultivated excellent relationships with his Poway, California, customer base.
MacRae notes that in his five and a half years as a distributor, he’s watched some of his customers go from lube technicians to master technicians, and he’s glad to have been able to help them get to that level. But his relationships with his customers go beyond watching them grow professionally, as he’s also watched them
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grow personally – getting married and starting their families.
“It’s all part of the relationship I have with my customer base,” MacRae says.
IT’S ALL IN THE INVENTORY
Every industry has its challenges, but MacRae notes that one of the most difficult parts of being a distributor is maintaining “relevant” or “trendy” inventory or even just keeping products in stock.
“Out of stocks [are] probably the worst thing you could have on a tool truck, and sometimes it’s out of your control,” MacRae says.
However, after spending 33 years in the beverage industry, MacRae learned a lot about marketing and sales.
“You got to know what they need and you gotta be able to have it on the truck,” he says. “Because when guys come on the truck, basically, you get a 3-minute window. They’re not there to socialize and ask you how your day is. They’re in there to get the tool.”
SELLING MORE THAN JUST TOOLS
Sometimes having the right inventory means selling more than just tools. Though MacRae ensures he has the products that each of his customers needs, whether they’re an independent shop, a body shop, or a heavy duty shop, he also carries beyond what the average tool distributor has on their truck.
Two weeks a month, MacRae’s wife will make baked goods from scratch for him to sell on the truck.
“She makes the best banana bread in the world,” he says. “I got guys that raise chickens and give me eggs just to bake them brownies and cookies. I also carry ice cream on the truck, which is free, and they’ll still go to the banana bread and the brownies first.”
Additionally, come November, MacRae changes out a section of his truck to prepare for the holidays.
“Technicians don’t have time to go Christmas shopping,” MacRae says. “A lot of these guys work six days a week because they make their extra money doing side jobs on Saturday, so I carry diamond necklaces, diamond earrings, G Shock watches, candles, hand mittens, cooking attire for BBQ grills, and things like that.”
The distributor also makes sure to speak with everyone at the shop, not just the technicians. By doing this, he increases his customer count from around 250 people to about 350 during the holiday season.
With MacRae’s unique inventory and the reliability he provides his customers, others may wish he would expand his business, but for now, the distributor says he’s looking to “drive my tool truck towards the sunset and then retirement because the ocean’s not that far from me.”
FUN FACTS:
Favorite music Country
Never leave home without
A good attitude and a positive outlook on the day
Favorite place to travel: The Caribbean
Most popular product Milwaukee Tool products
MacRae keeps the most relevant tools on his truck for his customers.
Photo courtesy of Troy MacRae
Engineered Performance
NINO / NICO Combo Kit
6.7L
PMXPST505PRO
Techs SAVE 35hrs on EGR & Fuel Injector bolt repairs
•EFFICIENT - The Features of this kit lies in its remarkable ability to save an astonishing 35+ hours of repair time
•RELIABLE - Combines the reliability & effectiveness of our two top-selling products into one master kit
PANEL TREE
Adjustable Panel Stand
Takes the frustration out of painting panels, hoods, & doors
▪ Panels load easily & quickly
▪ Paint panels, jambs, & car all at one time
▪ Save hours of dry time
▪ Hold one or two panels securely
▪ Adjustable arms to fit to any size panel
STC35900
•EFFICIENT - The ultimates wheel bearing romoval tool, reducing labor time from 1 hour to about 15 mins
•VERSATILE - Works on select Ford & Subaru vehicle types, acting as a hub & wheel hub puller
• FAST - Eliminates removing the knuckle & suspention, realignment, no more struggle with old methods
PARTS CART
Each Self Holds 132 lbs.
▪ Up to three shelves/mesh baskets
▪ Lightweight (100 pds), yet robust
▪ 4” casters and telescopic legs
Organize Your Shop With Adjustable Heavy Duty Parts & Tools Cart
▪ Flexible and adaptable configuration to meet various needs
STC35950 INCREASE PRODUCTIVITY WITH OUR HIGH QUALITY TOOLS!
