Poor visibility. Too many tools. Slow inspections. A common reality in repair environments. ArkPro changes that — combining four essential functions into one compact tool built for faster work.
Page 5
$15.00
See More. Work Faster. Carry Less.
In tight engine bays and repair environments, poor lighting slows diagnostics and increases errors—a common challenge for technicians.
ArkPro Series solves this with four essential functions in one system—spot, pure flood, UV, and laser—helping professionals work more efficiently and clearly identify issues. Built for faster work, clearer visibility, and fewer tools in daily repair work.
and
engine bays
MORE WAYS TO MEET DEMAND.
Customer needs are evolving—and independent dealers need a distributor that evolves with them.
That’s why Medco is continuing to invest in new supplier partnerships and expand our assortment across tools, equipment, and gear. By growing our network of trusted brands and broadening our product mix, we’re helping dealers access more of the products customers want—while creating new opportunities to increase sales and grow their businesses.
Because real growth starts with the right products—and the right partner beside you.
Your Growth is Our Focus. That’s the Medco Difference.
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COVER STORY
As hybrid and electric vehicle service continues to grow, distributors have an opportunity to equip technicians with the insulated tools, PPE, and diagnostic equipment needed to work safely and confidently on high-voltage systems.
DEPARTMENTS
Staying ahead this summer
Brand new products from ESAB, Cornwell Quality Tools, Launch Tech USA, and more.
The top viewed products from technicians and shop owners based on pageviews from VehicleServicePros.com.
Taking a closer look at products from Milwaukee Tool, Tool Aid, Mayhew, and Olight.
This distributor prioritizes quality customer service while utilizing social media and AI to help his business run smoothly.
Brian Fahlgren goes over how to balance your customers’ payments to help manage your truck’s cashflow.
Products that will help your bottom line.
Distributors share their advice on what promotions they run to entice sales.
Josh Stottlemire
Neu Tool & Supply Corp. held its annual tool fair on April 24 and 25 at their warehouse in Waukesha, Wisconsin. VehicleServicePros.com/55374300
TOPDON USA has released the Circuit Tester, No. CT100, an electrical testing tool for diagnosing the circuits across cars, trucks, and motorcycles. VehicleServicePros.com/55377501
The Streamlight Portable Scene Light III (PSL III) delivers powerful, portable illumination for shop and roadside repairs, service calls, inspections, and large work areas where reliable lighting is critical. VehicleServicePros.com/55378139
In this Toolbox Topics episode, PTEN Editor-in-Chief Nadine Battah sits down with John Jenkins, founder and CEO of CAS, to explore the growing importance of OEM diagnostic tools in today’s repair environment. VehicleServicePros.com/55371419
As shops heat up heading into summer, distributors face new opportunities to strengthen customer relationships, improve efficiency, and stay ahead of changing tool and equipment demands.
There’s a certain point every year when the industry shifts into summer mode. Shops get busier, technicians start feeling the pressure of heavier workloads and heat-filled bays, and distributors spend even more time balancing customer needs, inventory decisions, and packed schedules on the road.
For many distributors, summer can either become one of the strongest stretches of the year or one of the easiest times to fall behind. The difference often comes down to preparation.
One of the biggest advantages distributors have during busy seasons is visibility. The distributors who consistently check in, stay present in shops, and continue having conversations beyond just the sale are often the ones who build the strongest long-term customer relationships. Summer is when technicians are moving fast, juggling more work, and trying to avoid downtime whenever possible. That creates opportunities for distributors who can quickly identify solutions that make daily work easier, whether that’s a time-saving hand tool, a diagnostic update, improved storage setup, or equipment designed to increase efficiency in the bay.
It’s also a good time to reassess what products are actually moving and why. Shops tend to become more selective during busy periods. Technicians are not looking for tools that simply look impressive. They want products that solve immediate problems, save time, or help complete repairs more confidently. Distributors paying attention to those conversations can often spot trends before they fully take hold.
Another important factor heading into summer is organization. As routes get busier and schedules become harder to manage, small inefficiencies start adding up quickly. Whether it’s tightening up inventory management, reorganizing truck displays, or planning promotions more strategically, even minor adjustments can make a noticeable difference over several months. Many successful distributors use summer as an opportunity to simplify processes rather than overcomplicate them.
The season also creates a valuable opportunity to lean into demonstrations and education. As vehicle technology continues evolving, technicians are constantly trying to stay current on diagnostics, calibration procedures, software functions, and specialty repair workflows. Distributors who can confidently explain products, demonstrate functionality, or connect technicians with training opportunities continue to separate themselves from competitors focused strictly on transactions.
As summer gets underway, hopefully this issue provides a few ideas you can apply to your own business, your route, and your customer relationships in the months ahead.
NADINE BATTAH
SNEAK PEEK
Welcome to Sneak Peek!
This section features recently introduced automotive tools and equipment. See new products even before automotive technicians read about them in PTEN magazine.
ENGINEERED WITH AN EXTENDED LENGTH
The Mayhew Tools 3-pc Long Non-Turning Pneumatic Set , No. 32215, is engineered with an extended length to provide professionals with easy access to hard-to-reach areas. Each tool in the set features four grooves that lock securely into the retaining balls of a quick-release chuck, This design ensures maximum stability and a firm hold, allowing the tool to move back and forth on a single plane with the c-axis locked in place. Crafted from high strength steel alloy, this set features a black oxide finish for corrosion resistance.
For more information, visit VehicleServicePros.com/55374414
FEATURES THREE-FLATTED SHANKS FOR CONTROL
The Matco Tools 29-pc Gen2 Hyper-Step Drill Bit Set , No. DB29HSG2, features a patent-pending design to cut faster and deliver laser-like holes through sheet metal. The three-flatted shanks provide greater control. The staggered stepped tip requires less force and 50 percent less wrist twisting on through holes, according to Matco, while also preventing walking on curved surfaces. Backed by a lifetime warranty on bits 17/64” and larger.
For more information, visit VehicleServicePros.com/55372053
DURABLE TOOL HOUSING RESISTS DAMAGE
The DeWalt 20V MAX 1/4” Drive Brushless Ratchet , No. DCF514EB, is designed to deliver powerful, efficient performance with its robust brushless motor, offering up to 250 rpm (no-load) and 45 ft-lbs of maximum torque. The variable speed trigger helps optimize performance for various tasks, while the ergonomic design and easy-to-access forward/reverse switch enhance user comfort and control. Durable tool housing resists damage from harsh fluids, chemicals, and solvents. A trigger lock prevents accidental activations, and the built-in LED provides high visibility in lowlight conditions, making this ratchet ideal for professional and DIY applications.
For more information, visit VehicleServicePros.com/55376727
ALL-IN-ONE JUMP STARTER, TIRE INFLATOR, AND FLASHLIGHT
The NOCO 2,000A Jump Starter + Air Compressor, No. AX65, is an all-in-one portable jump starter, tire inflator, and flashlight engineered to be an essential car accessory and roadside companion. With 2,000A of power, the AX65 jump-starts cars, motorcycles, SUVs, and tractors, handling engines up to 8L gasoline and 6L diesel. This tool utilizes advanced motor and airflow design in a compact form. Inflates flat tires from 0 to 40 psi within 2 minutes. Features auto-shutoff so users can set the pressure they want, start inflating, and wait till the desired pressure is reached. Additional features include a 100 lm flashlight, BOOST port, integrated hose clips, abrasion-resistant braided hose, and more.
For more information, visit VehicleServicePros.com/55371650
180-DEGREE ROTATING HANDLE
The SUNEX Tools 0.5HP Surface Blaster Kit, No. SX9203, features a Planetary Gear System that delivers increased torque and extends the tool’s life. This kit accepts 6” wheels with its protective guard. The 180-degree rotating handle allows for increased access and control in tight, awkward, or multi-angle configurations. The complete surface removal system effectively removes rust, paint, adhesives, pinstripes, and more. Includes five versatile wheels, an adjustable power regulator, lightweight composite body at 2.7 lbs, an ergonomic overmold grip, and a safety lock-off trigger.
For more information, visit VehicleServicePros.com/55377292
EXTRA-LONG FOR ENHANCED REACH
The GripEdge Tools 9-pc RPT Long Metric Hex Key Set, No. LKHM9LS, is designed for
markings and Color-Eye-D coding. Locking, folding wallet-style holder with patented C-Grip slot geometry for secure retention and precise removal.
For more information, visit VehicleServicePros.com/55361842
COMES WITH TOOLBOX FOR STORAGE
The AUTOOL Digital Cylinder Pressure Gauge utilizes digital sensing technology and high-precision chips to display pressure values. Equipped with a one-way valve, it accurately locks the maximum pressure value of the cylinder. Comes with various connectors to support cylinder pressure testing for most engines on the market. Includes a data storage feature that records six sets of pressure measurement data, facilitating comparison and observation to identify fault points. Users can switch between pressure units psi, Bar, and KG/CM², and temperature units Celsius and Fahrenheit. One-key data locking prevents accidental changes to readings. The HD 2.8” LCD backlight display ensures readability even in low-light environments. Comes with a toolbox for storage. n
For more information, visit
ADJUSTABLE THREE-LED LIGHTING SYSTEM
The Killer Tools Mobile Dent Light for PDR, No. GR4055, delivers clear visual feedback for professional paintless dent repair. Its 3’ LED panel produces sharp reflection lines, making subtle distortions easy to spot across large surfaces like hoods and doors. Features an adjustable three-LED lighting system and a fully mobile rolling stand. Includes integrated accessory tray and multi-power options (110V, 12V, battery). n
For more information, visit VehicleServicePros.com/55354447
9” LINEMAN, 8” DIAGONAL CUTTING PLIERS
The Milwaukee Tool 2-pc Comfort Grip Cutting Pliers Set, No. MT550-2, is designed to deliver the easiest cuts, engineered with an optimized pivot point for increased leverage for making cuts through materials such as ACSR, hard wire, and soft wire. The 9” Lineman and 8” Diagonal Cutting Pliers feature laser-hardened edges for extended cut life. The Lineman Pliers include a reaming head for 1/2” to 1” conduit and a fish tape puller for additional versatility. Pliers are tether-ready and offered in both dipped grip with a split-ring hole and comfort grip with a lanyard hole. Made in the USA. n
For more information, visit VehicleServicePros.com/55377276
INCLUDES UV GLASSES TO IMPROVE CONTRAST
The UV Smoke Inspection Kit , No. 96-0303, from Redline Detection , is made with UV dye, mineral oil USP or NF. The included UV flashlight enhances visibility by illuminating the smoke and any trace fluid, providing an alternative means to “seeing” air leaks. UV glasses are also included to improve contrast and help the user see leaks. The 8 oz. bottle can service over 1,000 vehicles. n
COMES WITH THREE ANGLED CHISELS
The Cal-Van 3-pc Body Cutting Chisel Set, No. 13600CV, is made from professionalgrade, hardened steel. It comes with three angled chisels; flat, 15 degrees, and 90 degrees. The chisels boast an oval cutting surface that can be re-grinded for a sharp blade. Features a soft handle for safe operation and less fatigue. n
For more information, visit VehicleServicePros.com/55375310
For more information, visit VehicleServicePros.com/55367558
BUILT FROM HEAVY GAUGE STEEL
The BendPak Wheel Spotting Dish Kit , No. 5215875, is built from heavy gauge steel to guide cars, trucks, and SUVs into position for service. Designed for daily shop use and precision placement, it speeds up lift setup while protecting the user’s workflow. In the garage, it doubles as a parking aid. Compatible with most two-post, aboveground, or in-ground lifts. Its heavy duty steel construction resists bending, cracking, and warping under daily use. Anti-slip ribbed surfaces provide additional tire traction during positioning. The low profile ramp angle ensures smooth alignment, while the precision-formed edges keep wheels centered without overcorrection. n
For more information, visit VehicleServicePros.com/55374398
FEATURES RODLOCK TECHNOLOGY
The BigEasy 2-pc Vehicle Access Kit, No. STC32902-KIT, from Steck Manufacturing, is a professional-grade vehicle access solution engineered for speed, control, and versatility. This all-in-one kit combines the proven strength of the BigEasy 2-pc Vehicle Access tool with the Easy Wedge, plus the added advantage of the RodLOCK design. This technology allows technicians to add extensions quickly and securely, maintain control during long-reach applications, prevent separation or slippage under pressure, and adapt to a wide range of vehicle sizes and access challenges. The access tool is built with a high-visibility glow-in-thedark coating for low-light conditions. The included Easy Wedge creates a safe opening between the vehicle door and frame. n
For more information, visit VehicleServicePros.com/55363266
INSPECTION REPORTS ON WEAR ANALYSIS AND MORE
Launch Tech is a handheld tire depth examiner that uses laser scanning with 1/32nd accuracy. With options to scan both the full tread or a single groove and provide detailed wear data with inspection reports, it’s ideal for workshops and fleet maintenance. Inspection reports include wear analysis, braking distance estimates, and service recommendations such as rotation, replacement, and alignment. Take high-quality photos to include in inspection reports. n
For more information, visit VehicleServicePros.com/55362953
FULL WATER RESISTANT LEATHER
The Hobart Square Soft Toe Chelsea Boot, No. 810941, from Steel Blue Work Boots, features a 6” Chelsea Square Toe and is made from premium leather with double stitched in nylon thread and full water resistant leather. A full length footbed inserted into the footwear offers additional support and comfort. The footbed is made from soft polyurethane that will retain its shape and thickness throughout the life of the boot. The insole is antibacterial, while the outsole features non-conductive Thermoplastic Urethane (TPU) and is heat-resistant to 266 degrees F. The boot is built on Steel Blue’s multi-density soling system (TCT) that offers a high level of comfort, shock absorbency and energy return with PORON pads placed at the key foot impact areas. n
For more information, visit
FILTERS 99.97 PERCENT OF PARTICLES
HOLDS UP TO 45 LBS
The 6” MEGA Open Magnetic Hook from Gator Magnetics holds up to 45 lbs and is designed to work on thin steel. Its 6” extended depth is ideal for hanging/organizing power tools, cords, hoses, and bulky gear on steel tool boxes, car lifts, or other steel surfaces in garages and auto shops. The patented Easy-Off lever makes placement, removal, and repositioning fast and easy. n
For more information, visit VehicleServicePros.com/55374947
The FLEX Power Tools STACK PACK 2.5 Gallon Wet/Dry Vacuum, No. FX5231-Z, cleans up spills, dust, and debris with up to 63 CFM and 82” of water lift. The wet/ dry vacuum cleaner features a HEPA filter that filters 99.97 percent of particles .03 or larger, plus a push-button filter cleaning function that clears filter debris buildup. The wet/dry vac is compatible with a hoseor tool-mountable wireless remote for quick, accessible control. Onboard storage for the included nozzles and attachments like the utility nozzle, crevice tool, utility nozzle brush, and 1-1/4” hose adapter. It attaches select STACK PACK storage solutions for easy transport to and from the jobsite. n
For more information, visit VehicleServicePros.com/55371717
MADE FOR YOUR TRUCK PUP
The Medina Foods Al’s Pals Dog Treats are made with all-natural ingredients and packaged in a resealable bag for freshness. Made in the USA, these treats are crafted with high-quality beef, chicken, or pork. The treats feature no animal by-products, artificial flavors, colors, or preservatives. Comes in a 7.8 oz package. n
For more information, visit VehicleServicePros.com/55375115
SNEAK PEEK
HIGH-EFFICIENCY
6.5 GPM GEAR PUMP
The Flo-Dynamics Portable Diesel Transfer System, No. MCD-50, is engineered to deliver efficient fuel transfers. This system features a high-efficiency 6.5 GPM gear pump powered by a 12V DC connection from a vehicle battery. Its built-in fuel flow totalizer provides accurate measurement of transferred fuel, while the Diesel fuel filter with a standard 7-micron filter ensures clean operation. Weighing just 60 lbs and designed in a hand truck configuration, the MCD-50 is easy to maneuver. Its 10” tire-style wheels provide smooth mobility across uneven terrain. Additional features include dual 18’ hoses, dual hose hangers, integrated power cord storage, and a 20’ soft PVC power cord. n
For more information, visit VehicleServicePros.com/55365121
FARM-FRESH, DRY-AGED PORK
The Pork Snack Sticks from Ferry Farms are crafted from farm-fresh, dry-aged pork. These on-the-go meat treats are ideal for road trips, lunchboxes, or a quick hit of protein. Ferry Farms hangs their pork in a controlled environment. Moisture evaporates, flavor concentrates, and tenderness improves. Available flavors include Hawaiian Teriyaki, Pork Jalapeño, and Jalapeño Cheddar. n
For more information, visit VehicleServicePros.com/55374974
DRAWERS UTILIZE ACCURIDE BALL-BEARING SLIDES
The Cornwell Quality Tools 40” ARCA Tool Carts - Riptide, Nos. CTSASF406URT and CTSASFP405ORT, are offered in fiveand six-drawer configurations, featuring a cage frame construction with fully enclosed side panels. They ride on four 6” by 2” heavy duty polyurethane crowned casters. The drawers utilize Accuride ball-bearing slides with the TLC+ retention system and include non-slip liners and full-length pulls with decorative end caps. The till includes an embossed floor mat with openings for long tool storage. A tubular keyed lock secures contents, and the cart is powder-coated inside and out. n
For more information, visit
TIP DESIGN CRADLES RETURN SPRING
The Lisle Corporation Brake Spring Fork, No. 39780, easily removes and replaces the S-Cam return spring. The tip design cradles the return spring to keep it from sliding off. Heat-treated materials and an extra-long shaft provide strength and stability to the tool. The ergonomic handle is engineered for comfort, while the strike cap helps the user deal with stubborn springs. n
For more information, visit VehicleServicePros.com/55353024
LOW-PROFILE DESIGN ENHANCES ACCESS
The Mac Tools Magnetic Swivel Universal Metric Socket Sets, Nos. SMAGUM10F and SMAGUE9F, are engineered for increased access and efficiency. Featuring a lowfriction ball joint, these sockets provide smooth and stable swivel action, while the pin-less design reduces joint binding often found in traditional universal sockets. The low-profile design enhances access in tight spaces. Magnetic retention ensures quick and easy socket changes, boosting productivity. These sets come with a convenient foam tray for organized storage and easy transport. n
For more information, visit VehicleServicePros.com/55376911
DIAGNOSES INTERNAL ENGINE PROBLEMS
The Tool Aid Cylinder Leak-Down Test Kit, No. 33500, diagnoses internal engine problems like leaking head gaskets, bad rings, and defective valves. This kit comes with a top dead center whistle that can be connected to the testing hose. Dual 2-1/2” gauges with protective rubber boot read to 100 psi/7 bar. Test hose and gauges come with quick connect fittings for easy setup and use. A 0.04” orifice restriction fitting increases testing accuracy. Includes a 24-1/2” testing hose with 14mm end threads into 10mm, 12mm, and 18mm adapters. Comes packaged in a blow molded case. n
For more information, visit VehicleServicePros.com/55374191
Do YOU stock it?
The following products are among the most requested tools and equipment from recent issues of PD 's sister publication, PTEN. Perhaps you've already received requests about some of these items. Take a closer look at stocking them.
A Fe atures corrosionresistant coating
C Us es Nitrogen for pressure leak test
The Autel MaxiHVAC AC909 is a 4-port manifold system designed to bring skill, understanding, and precision to HVAC diagnostics. The system provides step-by-step guided instructions for equipment hookup and the entire repair workflow. It also features a vehicle-specific overview of A/C specifications and locations, including compressor and refrigerant types. The tool introduces the use of Nitrogen for a pressure leak test, “system tightness test,” and purge procedures for faster evacuation. According to the company, this is the first A/C manifold gauge tool that decouples from the A/C lines while still monitoring low and high pressures. For more information, visit VehicleServicePros.com/55330343
The GripEdge Tools 32-pc G-FORS 1/4” & 3/8” Deep Socket Extractor Set, No. MX32DS, features the company’s patented non-tapered, bidirectional geometry that delivers full-length grip for maximum extraction power on seized and damaged fasteners. Constructed from high-strength chrome molybdenum steel with premium corrosion-resistant coating, each socket is impact-rated and engineered for both removal and reinstallation. For more information, visit VehicleServicePros.com/55352327
BB Ge nerates up to 3,500 lbs of striking force
The Mayhew Tools 2-pc Hammerless Pin Punch Set, No. 89023, is a spring-powered tool set engineered to deliver a powerful striking force. The pull-back and release hammerless design allows users to generate up to 3,500 lbs of striking force in one strike. This delivers accuracy and control, eliminating the risk of miss hits and glancing blows that can damage work surfaces. The set is ideal for driving out stubborn or damaged pins, aligning holes before inserting fasteners, and starting the pin removal process. It includes a 1/8” by 5/32” pin punch and a 3/16” by 1/4” pin punch. Made in the USA and backed by a lifetime warranty, the compact set weighs only 0.50 lbs, making it convenient to keep on hand. For more information, visit VehicleServicePros.com/55355449
D Ma de from chrome vanadium steel
The 8-pc Metric Insulated Nut Driver Set, No. D062723, from Dynamic Tools, is an insulated tool set with sizes 5mm, 5.5mm, 6mm, 7mm, 8mm, 9mm, 10mm, and 11mm. Each nut driver is made from chrome vanadium steel for strength and durability, with precisely machined openings for an exact fit on fasteners. The ergonomic nonslip handle is designed for maximum precision and control, while its flat areas prevent roll-off. Each tool is insulated via injection moulding, and VDE certified in compliance with the IEC60900 standard. The set offers protection up to 1,000V.
For more information, visit VehicleServicePros.com/55354128
E De livers accuracy of +/- 3 percent of scale value
The Hazet 1/2” Torque Wrench, No. 5122-3CT-PD, offers a wide range of applications from 40 to 200 NM for controlled screw tightening. As part of the SYSTEM 5000-3CT, this tool is designed for professional workshop use and delivers an accuracy of +/- 3 percent of the scale value. The desired torque value can be set easily, safely, and quickly. The palpable close-gap release and the audible “click” sound reliably signal safety when the set torque value is reached. For more information, visit VehicleServicePros.com/55339749
F De dicated contoured grip for comfort
The Milwaukee Tool M12 FUEL 3/8” Ratchet, No. 3053-20, features a brushless outer rotor motor designed to deliver 70 ft-lbs of torque to breakaway stubborn fasteners, and 400 rpm to remove and install fasteners at higher rates of speed. The ratchet’s compact head and body size allow users full body access in tight spaces, maintaining a 3/4” head profile. It also features a new-to-world modular trigger cap, allowing users to switch between various button or paddle trigger configurations for customizable comfort. Equipped with a targeted LED worklight, battery-isolated system, and optimized forward
I Over 11 different TPMS functions
The Launch Tech USA TSAP3 is designed to simplify and streamline TPMS service, according to the company. It features over 11 different TPMS functions. Users can perform diagnostics on most aftermarket sensor brands, with constant over-the-air (OTA) updates to ensure the most up-to-date vehicle coverage. According to Launch Tech, the TSAP3 can perform complex relearns in under two minutes. Additional features include guided relearns with step-by-step instructions for all relearn procedures, the ability to diagnose and reset TPMS systems on both domestic and import vehicles, standalone operation, and LTR sensor compatibility. For more information, visit VehicleServicePros.com/55324282
G Wo rks on eight OE software systems
The RLink X3 from TOPDON is designed to work on eight OE software systems and achieves OEM-level diagnostics when paired with OE software, including ECU programming and coding, active component testing, and special functions. It also supports J2534 and CAN-FD protocols, ensuring compatibility with a wide range of vehicles from 2006 to the latest 2025 models. This tool includes a lifetime of free driver updates, real-world programming case references, and direct user feedback submission.
For more information, visit VehicleServicePros.com/55335996
H En sures smooth, uninterrupted transfers
The OEMTOOLS Vortex Funnels are made in the USA and feature a vortex design that vents air to accelerate flow, delivering up to three times faster pours than standard funnels, according to the company. The internal spiral eliminates airlocks and turbulence, ensuring smooth, uninterrupted transfers of oil, coolant, and other fluids. Other innovations include a triangular body that fits securely into round fill ports for greater stability during use. Available in translucent gray and translucent green, the funnels are made from durable, chemical-resistant materials.
For more information, visit VehicleServicePros.com/55358540
J In cludes 14” screen and octa-core processor
The Platinum 399 from Thinkcar features upgraded hardware that includes a 14” screen, an octa-core processor, a docking station, and a four-channel oscilloscope. Operations include a high-speed scan with topology, read/clear code, graphing/ recording of live data, full bidirectional communication, and J2354 support for online programming. The new AI assistant accepts voice commands and provides access to common troubleshooting tips. Coverage includes passenger cars and light trucks up to 1-ton capacity, with two years of software updates included. Electric vehicle coverage is included at no additional charge.
For more information, visit VehicleServicePros.com/55351945 J
MILWAUKEE TOOL
M12 FUEL 3/8” Ratchet
Designed to deliver 70 ft-lbs of torque to breakaway stubborn fasteners.
APPLICATION
Ideal for fastener removal/install in:
• Engine compartments
• HVAC repair
• Interior dash panels
• Undercarriage suspension components
ORIGIN
This solution was developed to eliminate a major frustration for users: having to choose between speed and power in a ratchet. Traditionally, techs faced two options: either a small, fast ratchet that couldn’t deliver enough torque, or a high-torque ratchet that was slower and bulkier. We combined both in one solution, so now users no longer have to compromise. On top of that, the modular trigger system gives users ultimate flexibility — no need to pick just one trigger style when they can have them all.
• Custom control: Modular trigger provides flexibility for different tasks or user preferences.
• Compact Design: Access tighter areas than pneumatic tools, saves time switching to hand tools.
• LED Lighting: Improves visibility under the dash or engine bay.
SELLING POINTS
• Best combination of power and speed: Up to 70 ft-lbs of max torque and 400RPM for faster application speeds.
• First-ever modular trigger system: Each ratchet comes with a button trigger cap, and an extra paddle cap is available to install per the user's preference. Or pair this with the M12 FUEL Ratchet Modular Trigger Cap Kit (No. 49-163053MTC) for additional button options.
• Power and size advantage: Compact head design fits tight spaces without sacrificing performance.
• Perfect for mobile techs: Professional-grade tool on the widely adopted M12 platform.
STORAGE AND DISPLAY
The M12 FUEL 3/8” Ratchet ships in compact retail packaging and has a minimum order quantity of one. The ratchet itself should be displayed on a shelf rather than a hook, while trigger caps can be hung or stored nearby for easy access. It is recommended to position the ratchet near the front of the truck with trigger caps close by, and keep an open display unit so customers can see and feel the different trigger styles.
MANUFACTURING SPECS
• Max Torque: 70 ft-lbs
• Speed: 0-400 rpm
• Weight (tool only): 1.5 lbs
• Length: 12”
• Motor: POWERSTATE Brushless
• Warranty: 5-year tool
(tool only)
TOOL AID Test Lead Pack
A low-cost bulk package of long test leads with high-quality materials for diagnostic testing.
FEATURES AND BENEFITS
This colored five-piece test lead pack provides cost-effective testing solutions for multimeters and other diagnostic tools that accept standard 4mm banana plugs.
• 60” test leads
• Flexible silicone insulation
• Straight and right-angle shrouded 4mm banana plugs
• Rated for up to 10A and CAT II 1,000V / CAT IV 600V
• Connector type: 4mm shrouded banana plugs (straight and right-angle)
• Rating: CAT III 1,000V / CAT IV 600V
• Current limit: 10A
• Length: 60” (approx. 152 cm) per lead
SELLING POINTS
• Safety and compliance: Rated for CAT III 1,000V / CAT IV 600V, 10A current.
• Maximum versatility: 60” length gives your DMM plenty of room to work in hard-to-reach or awkward areas.
• Superior flexibility: The silicone insulation allows full flexibility regardless of temperature.
• Compatibility: Each lead features 4mm banana plugs for use with most DMMs and probe leads.
APPLICATION
This lead pack is designed for electrical diagnostics and allows technicians to perform voltage, continuity, and resistance testing on complex circuits, sensors, and control modules. The multi-colored leads are specifically helpful for tracking multiple probe points simultaneously without crossing signals.
ORIGIN
We wanted to provide a low-cost bulk package of long test leads with highquality materials for diagnostic testing.
STORAGE AND DISPLAY
The 23300 pack is shipped in a transparent polybag with a header card. There is one unit (five leads) per package.
MAYHEW TOOLS 21-pc Punch and Chisel Foam Set, No. 60210F
The foam tray provides organization, keeping drawers tidy and preventing parts from shifting.
APPLICATION
The Mayhew Tools 21-pc Punch and Chisel Foam Set, No. 60210F, was designed with the following applications in mind:
• Solid punches used to loosen seized pins and keys
• Pin punch used to drive out loosened pins and keys
• Center punches used for piercing or starting drill holes
• Chisels to cut and shape metal
• Taper punches to line up holes and components
ORIGIN
Standard kit bags have to be unrolled, and loose punches/chisels roll around in drawers. The foam keeps tools organized and provides easy access. The foam can also be used to transport tools closer to the work site.
To watch a video demonstration of this product, visit: VehicleServicePros.com/55376865
SELLING POINTS
• Chisels are forged from high-alloy steel and skillfully ground to a sharp cutting edge, while punches are precision CNC-machined to the tightest tolerances.
• The black oxide finish provides corrosion resistance and durability.
• The foam block is designed to fit into most tool drawers, allowing easy access and organization of tools. Each tool is precision-fit, ensuring a snug fit and no movement when retrieving a tool. The foam tray allows for at-a-glance verification of tool presence and organization.
• This set is made in the USA and backed by a lifetime warranty.
MANUFACTURING SPECS
The dimensions of the set are 9” length by 14” width by 2.5” height; it weighs 5.15 lbs.
STORAGE AND DISPLAY
The item is shipped as a set in the foam tray. The tray is placed in a full-color box that can be displayed on the truck.
FEATURES AND BENEFITS
Mayhew is the industry leader in the highest quality punches and chisels. The tools are designed to last and perform the toughest jobs without breaking, saving time and money.
The set’s foam tray provides organization, keeping drawers tidy and preventing parts from shifting. Empty foam provides a visual guide that tools are still out and in use to prevent losing tools or to indicate missing tools while doing tool checks at the end of the shift.
SUGGESTED RETAIL PRICE
$321
OLIGHT ArkPro Series
The ArkPro Series combines high-output lighting, UV leak detection, and handsfree functionality.
ORIGIN
The ArkPro series was developed based on direct feedback from technicians who needed a more efficient, all-in-one lighting tool for daily shop use. Traditional work lights often require multiple tools to complete a job — one for general lighting, another for leak detection, and sometimes additional tools for precise inspection. This slows down workflow, increases tool clutter, and leads to frequent downtime from charging limitations. ArkPro was designed to solve these challenges by combining high-output lighting, UV detection, and a laser pointer into a single, compact tool with a flexible dual charging system.
APPLICATION
The ArkPro Series Flat Unibody EDC Flashlights from Olight were developed to give professional technicians a compact lighting solution for diagnostics, inspections, and repair work in low-light shop environments. Designed for use during leak detection, under-hood repairs, undercarriage service, and electrical diagnostics, the lights combine high-output illumination, UV leak detection capability, handsfree functionality, and laser precision to improve visibility and workflow efficiency during everyday repair tasks.
STORAGE AND DISPLAY
Individually boxed in compact retail packaging for easy handling, stacking, and damage protection during transport.
SELLING POINTS
• The dual charging system (magnetic dock + USB-C) and high output are immediately visible in a quick demo, making it simple for dealers to convert customers on the spot.
• Designed for mechanics, technicians, and general contractors, ArkPro fits a wide range of end users — increasing the chance of selling to almost every stop.
• Four-in-one versatility combines four independent emitters — a tight spot beam, pure flood beam, a 365 nm UV light, and a Class 3R green laser — all controlled with one thumb, precisely tailored to a wide range of user scenarios.
• Customers get premium performance (high lumen output, durable build) at a price that feels justified, reducing hesitation and speeding up the buying decision.
MANUFACTURING SPECS
• Designed and engineered by Olight, each light is manufactured under strict quality control standards and tested for performance and durability before shipment.
• Offers up to 1,500 lm of output, multiple brightness modes, integrated UV functionality for leak detection, and a built-in laser pointer for precision inspection work.
• Each light utilizes a rechargeable battery system with both magnetic dock and USB-C charging capabilities for flexible charging and extended runtime.
• Weighs approximately 150g to 200g, depending on the model.
FEATURES AND BENEFITS
• The rugged aluminum housing is built to withstand daily shop use, helping reduce replacement costs and extend tool life.
• Built-in UV light and laser pointer help technicians quickly identify leaks and pinpoint problem areas, reducing diagnostic time and minimizing repeat repairs.
• Magnetic dock and USB-C charging options provide flexible power solutions that reduce downtime and eliminate the need for multiple chargers.
• Adjustable brightness levels allow one light to handle both detailed inspections and full work area illumination, improving efficiency and reducing the need for additional lighting tools.
• A strong magnetic base enables handsfree operation in tight or hard-to-reach areas, helping technicians work more efficiently with fewer interruptions.
• FOR MORE I NFORMATION Visit Olight.com/s/YGESKY.
When it comes to selling hybrid and EV tools, Stottlemire understands the importance of listening to his customers and helping them fill the gaps.
Safety first and last for HYBRIDS AND EVS
With hybrid and electric vehicles steadily on the rise, it’s imperative that your truck is equipped with the tools your techs need to face these complex machines.
By Elli Carder, Assistant Editor
The automotive industry has seen much evolution since the first car rolled out onto the streets. From the horse and buggy to today’s internal combustion engines (ICE) that dominate the roadways, there’s been no shortage of innovations when it comes to the ways we get around. Now, technicians are seeing more and more hybrid and electric vehicles (EVs) coming into their shops, opening the door for new complexities when it comes to vehicle repair.
The same old tools won’t always cut it. That’s where mobile tool distributors come in, outfitting their customers’ toolboxes with the tools that keep them working safely and efficiently, no matter how complex the vehicle is.
We sat down with Autel, Midtronics, Wiha, and Mac Tools distributor Josh Stottlemire to get a better understanding of what all goes into the category of hybrid and electric vehicle service tools, and how best you can sell these products to your customers.
NEW SYSTEMS CALL FOR NEW TOOLS
Located in the metro area of Portland, Oregon, Stottlemire’s mobile tool truck takes him to a range of shops, from independents to dealerships and even some agricultural ones. For the last 30 years, he has been in the automotive industry in some capacity, starting as a technician and then a service advisor. In 2017,
Photo courtesy of Josh Stottlemire
COVER STORY
Stottlemire began his career as a mobile tool dealer with Mac Tools, hoping to help technicians perform safe, effective repairs.
“What really drove me to [become a technician] was when a customer [came] in for a problem, and I [could] help them find a solution to that problem and fix the car,” Stottlemire explains. “Now, I’m on the other end, helping the technicians find new tools to help them do their job more efficiently.”
Much like the evolution of Stottlemire’s career, the tools he sells have been evolving as well to keep up with the emerging technologies in today’s vehicles. With the rise of hybrid and EVs, equipped with both similar and vastly different mechanics, it’s important that technicians have the proper tooling to get these vehicles taken care of without putting themselves in danger.
Eliseo Rodriguez, diagnostic training manager at Autel, describes the advancements in technology as being able to work with both eyes open.
“The older tools, as they evolved, it’s like you had one eye closed, so you can only see certain information,” Rodriguez explains. “As the cars got more sophisticated, now we have the newer tools that allow you to see everything.”
While hybrid and EVs haven’t taken over, and they most likely won’t any time soon, the selection of tools out there to service them is vast. We’ve narrowed it down into three subcategories to help you get started.
PPE
A technician should always have personal protective equipment (PPE) on hand when working on the shop floor. When servicing hybrid and EVs, the danger of electrocution is almost always present. Not only is the technician that is directly servicing the vehicle at risk, but also those working around them.
“I cannot stress [enough] on gloves, the correct gloves, because you can die,” Rodriguez emphasizes. “PPE is like the biggest thing.”
Gloves are a simple item to keep stocked and are an essential product that all shops should have on standby. You probably already keep some protective equipment on your truck. Consider stocking gloves that are rated to 1,000V or more.
Not only can your hybrid and EV technicians benefit from having PPE, but the other customers along your route can find use in these as well. All technicians should be prioritizing their safety when performing repairs, and wearing gloves is just one part of that.
Insulated tools
As an extra layer of precaution, insulated hand tools are engineered to keep
the user safe from electric shocks and minimize the potential for short circuits that could be dangerous for more than just the technician performing the repair. Their importance cannot be overstated.
Stottlemire keeps high-voltage resistant pliers, screwdrivers, wire cutters, and other similar items in stock, with many of them coming from KNIPEX.
Wiha offers several insulated tools, with one of their newest being the 3/8” Drive 10-50 NM VDE Certified Insulated Torque Wrench. They also offer an EV Tools catalog to showcase the tools.
“Insulated tools are very similarly sized [to] non-insulated tools,” the Wiha team explains. “And can be displayed as any other tool in the truck. [Our] insulated torque tools are outpacing other categories.”
When working on hybrids and EVs, it's essential to wear the proper PPE. Gloves that protect the wearer from high voltages are a must.
Photo courtesy of Midtronics
ATLAS AUTOMOTIVE EQUIPMENT
ATLAS ® EVBL3310 3,300 LB. CAPACITY
The Atlas® Electric Battery Lift Table has been specifically designed for lifting electric vehicle batteries during maintenance. It can also be used for engine or transmission work. The lift is comprised of two tables, scissor arms, a base frame, and a mobile jack.
EV BATTERY LIFTING TABLE
• Remote control lowering & lifting operation of the bottom table driven by the hydraulic cylinder
HEAVY DUTY STEEL , 3300 LB CAPACITY
• Linear actuator enables automatic tilting of the top table in four directions
• The affixed mobile jack enables easy movement; works like a pallet jack
• Extension of the top table can be achieved by releasing the locking screw
• Tabletop with multiple threaded locations for accessory attachments
• Handles for manual lateral movement when all locks are released
• 2 Year Limited Warranty
Specifications
• Capacity: 3300 lbs
• Maximum Lifting Height: 71 1/4”
• Minimum Lifting Height: 29 1/4”
• Platform Length: 68 1/4” - 79 3/4”
• Platform Width: 31 3/4”
• Power Requirements: 110 volt
Battery and diagnostic tools
The battery is the heart of any EV or hybrid vehicle. According to Midtronics’ Sales Engineering Director, Keith Hospodarsky, when looking at these newer kinds of vehicles, the battery is not being used to crank or start the engine as it normally would be in an ICE vehicle, so the need for battery testing is different.
“There’s no sense in really judging that battery and testing that battery for its ability to crank the engine,” Hospodarsky says. “It’s more about the capacity and being able to run critical systems.”
Enter Midtronics’ SafetyPower Diagnostics. This judges the battery and its ability to run application-specific systems, giving the technician vital information to perform repairs. Midtronics also offers balancers, specifically the High-Voltage Module Balancer, No. XMB-9640, which
enables technicians to safely perform module-level balancing on EV and hybrid batteries.
“Our belief is that if you can see inside the heart, now you can diagnose and prevent failures on the EV and hybrid cars,” Autel’s Rodriguez says. “That’s a huge thing.”
Autel’s latest EV tools allow the technician to hook up to the battery itself as opposed to just hooking up to the OBD-II. If you’re looking for a place to start, consider their MAXISYS, No. MS909EV, featuring a dedicated EVDiag Box and the ability to perform battery pack analysis.
PREPARING YOURSELF, PREPARING YOUR TECHS
Training. Training. Training. Working on automotive vehicles already presents a risk, but with all the complexities that come with EVs and hybrids, that risk is magnified. These systems
can deliver incredibly high voltage rates, putting the technicians who service them in danger if the proper precautions are not taken. Your technicians should be trained and certified to work on these vehicles in order to keep themselves and their fellow colleagues safe.
While you won’t be the one using the tools, it can certainly be beneficial to further your own education when it comes to the products you sell. Stottlemire starts by talking to his customers and letting them lead the charge.
“I talk with technicians that are certified on these hybrids and find out what new things are coming out, what they’re looking for,” Stottlemire says. “You can gauge what they’re going to need.”
Technicians are most often the first ones to see these new technologies come into play. They’ll always be the best source to go to as a distributor.
Keeping a steady supply of high-voltage resistant hand tools keeps Stottlemire's customers safe and protected on the job.
Stottlemire stays up-to-date on the latest trends in EV and hybrid service repair by listening to his customers, reading bulletins, and paying attention to the chatter online. Photos courtesy of Josh Stottlemire
Stottlemire supplements their insights with things he sees online. This can be a great jumping-off point, allowing him to start the conversation with something he’s seen floating around the internet.
When technicians begin to offer hybrid and EV service to their customers, they’ll be looking for a few things in their tooling. As you’re stocking your truck for these specialized repairs, keep these key factors in mind: accuracy, safety, and ease of use.
Accuracy
Trustworthiness often translates into accuracy. Will this tool perform the job I need it to the first time? According to Midtronics, the ability to perform and deliver accurate results is the first thing your technicians are looking for.
“We see accuracy being top of mind,” Hospodarsky says. “Accuracy in the application is the first key because you don’t want to diagnose a battery as bad when it can be used, or, on the other hand, diagnose it as good and then end up with a customer on the side of the road because they’re not able to run their vehicle.”
Safety
As with most aspects of vehicle repair, safety is an essential part of the process. Keeping your truck stocked with tools that are insulated, dependable, and equipped with enough power to operate on hybrid and EV systems gives both you and your customers peace of mind.
“Being able to use a tool safely, that’s especially important with high voltage tools because there can be some danger,” Hospodarsky says. “We really prioritize making sure we have reminders, prompts, things like that for the user to remember their training.”
Stottlemire keeps tools with a rating of 1,000V; anything that’s subpar to that, he doesn’t keep on the truck.
Otherwise, he feels he would be compromising the safety of his customers.
“I have specifics for high voltage vehicles and EVs,” Stottlemire says. “When you need that higher voltage because you’ve got spikes or something like that, you need the tool to absorb
some of that so that the technician doesn’t hurt himself or somebody around him.”
Ease of use
Shops that service hybrid and EVs are dealing with highly complex systems,
COVER STORY
so the need for a tool that is intuitive and user-friendly is high. Whether that’s a diagnostic tool that takes the user through diagnosis, or tools with helpful manuals included, anything to take a bit of the load off is helpful.
“One of the things that we prioritize is making sure that we make these tools very intuitive [and] easy to use,” Hospodarsky says. “We put steps on screen, giving some instructions so that people can see.”
By eliminating unnecessary headaches, your technicians will be able to focus more on the repair at hand.
KEEPING UP WITH TECHNOLOGY
Among Stottlemire’s stops, it’s mostly the dealerships that deal in hybrid service repair as opposed to the independents. Still, the popularity of these vehicles has steadily risen, and Stottlemire sees the technology “coming down the line” to the smaller repair shops.
If one of your customers is considering adding services for these vehicles in their shops, and they’ve prepared themselves through education and training, the benefits are tenfold. They’ll have the confidence to perform complex repairs, bring in additional shop revenue, and stay on the pulse of the industry’s evolution. And before they can begin, they’ll need your recommendations to get started.
The benefits of a distributor offering hybrid and EV service tools are much the same as those that a technician performing these repairs would see. You expand your tool offerings and, in turn, sell more tools. You garner trust with your customers by offering them the latest innovations and keeping your business on top of the trends.
“You need to be able to keep your customers; retaining your customers is the number one thing,” Rodriguez says. “Because if you don’t keep up
with the times, like if you don’t buy the proper tools, you’re going to lose your customers.”
Stottlemire’s job may not be to educate his customers on the intricacies of hybrid and EV service tools. However, he’ll fill in the gaps, offering the tools that techs might not consider.
“When the technicians come down onto the truck, usually they already know what they want because they’ve been doing this for so long,” Stottlemire says. “They’re always open for
suggestions and stuff, so I would just educate them on the other little items and stuff that they might not think about, like the hand tools they can use instead of the factory tool.”
At the end of the day, it’s safety first and last in this industry.
“I just want everybody to be safe out there with the proper tools,” he says. “[Technicians] should talk to their local dealers so that they can get their tools and fix [the vehicle] properly the first time.”
Autel's MS909EV is designed to provide a comprehensive approach to electric and hybrid vehicle diagnostics.
Photo courtesy of Autel
Wiha offers a large selection of insulated tools, individually tested to 10,000 volts AC and rated to 1,000 volts AC.
Photo courtesy of Wiha
Choose Smart. Choose Sonic.
Sonic tools are engineered for professionals and built for your growth. Sonic delivers distributors a complete professional solution, giving them more categories, stronger programs, and greater revenue potential. Sonic focuses on performance, durability, and efficiency across a full tool ecosystem, offering hand tools for fully organized storage systems.
Stay safe out there
Keeping your tool truck, yourself, and your customers safe while on your route.
By Kevin Haitmanek, Contributing Editor
Safety and security of ourselves and our tool trucks is something few of us think about daily, but it is one of the most important parts of our day. For many, if something were to happen to their tool truck that led to it being inoperable, that would either limit how they can run their route or put their business at a standstill entirely. Or if tools and equipment were stolen –you can’t sell what you don’t have. And of course, if something happens to you, who’s going to run your business? Keeping safety and security top of mind helps prevent situations that lead to those end results.
KEEP IT UNDER LOCK AND KEY
I’m sure many of us have heard the old saying, “Locks only keep honest people out,” and though this saying is somewhat true, we don’t have to make it easy for people looking to do us wrong. It should go without saying that locks are the first step to security. Depending on the type of truck you have, there may be a divider door of some kind that separates the driver
from the back. Do you use this during the day when you’re not in the truck or only at night? Do you even use the divider at all? Engaging the divider keeps unwanted “guests” from entering your space. Though in theory, you’ll always be on the truck when there are other people present. It’s easy to think you’ve locked your truck, even if you’ve actually forgotten.
That’s where the modern alarms and auto locks that are available come in. My current truck came with an automatic side door lock and alarm with a key fob. It is so much easier than having to fumble with keys to lock and unlock the doors. Ask yourself, do you always lock all the doors on your truck before you go into a shop, or do you say, “I’ll just run inside and grab some of the guys really quick.” It only takes a person a few seconds to do a lot of damage. Another thought, are those thin plexiglass windows really going to stop anyone? I know they are not big, but they are a weak point. Consider installing some type of grid or bars attached to the inside to strengthen them up some.
Photo courtesy of Tim Lawrence
CAUGHT ON CANDID CAMERA
Almost everywhere we go, there are cameras – in our homes, on our front doors, attached to traffic lights, in and outside buildings. It would be a challenge to find places that don’t have them. The question is, does your truck?
Dash cams are a great insurance policy. Driving a truck, we’ve likely all experienced drivers who don’t want to be behind a truck or next to us, and who think we can stop just as well as a small sedan. That dash cam recording can be helpful in case of an accident.
How about a camera inside the truck? A useful tool for security that is out of sight and out of mind until something happens, and we can go back and take a look. Maybe you have a feeling that someone picked up a tool and “accidentally” put it in their pocket. A recording would be the golden ticket in making sure that the feeling was correct. It can also help you find the stapler you lost.
STAY AWARE OF YOUR SURROUNDINGS
I believe street smarts should be a class taught in school and not something that is learned the hard way. Until then, there are things we can do to help keep ourselves safer. Situational awareness is probably the most important. Keeping an eye on what is going on around you, making eye
contact with people, and knowing what is happening in your vicinity are key. Keep your back to your truck and stay aware when fueling up. Don’t engage with people you don’t know or are unsure of.
As distributors, we break a lot of rules when it comes to safety.
• We do the same route each week. Though this is an important part of our work, and our customers count on this, it makes our whereabouts predictable. Changing your route every few months may be a little extreme, but try small changes like switching a few shops around in a day, so the times are slightly different. Or switching the route you take to get to your customers.
• We carry cash. Not as much nowadays, but we are known to have cash with us, and that makes us a target. Though it seems obvious, be sure to keep your cash in a locked location, and certainly, don’t do anything that could advertise to others that you’re carrying a large sum of cash.
• The doors are closed, and we aren’t seen very well. During the winter and summer, both the shop doors and our truck doors are closed for heating and air conditioning. So, we are not easily seen. With these visibility concerns, I’ve had many conversations with my customers about how I would certainly hope they keep an eye out
for me, or if they saw someone they were not familiar with get on my truck, that they would come out and “check” on me.
Parking is also a way we can improve this issue. Try parking with your entrance door facing the shop doors. Also, park in well-lit areas with a clear path to the shop entrance. Not only does it make it easier for your customers to see you, but also safer for you and your customers to get on and off.
EVERYDAY SAFETY
Keeping yourself and your customers safe while on your truck also means looking at more mundane hazards, such as the stairs leading into your store. Do you have grip tape on the stairs, so no one slips? Or what about a mat by the entrance to keep water from making the floor slippery? Do you handle your knife display so customers don’t cut themselves when taking knives out? There are always small ways we can improve to look out for everyone’s well-being.
With all the new tech and advanced equipment available these days, there are a lot of options we could add that would make our trucks safer and more secure. If you take a few minutes and look around and think about safety, I am sure you could find a few things. Stay safe out there.
Automatic locks make securing your truck as simple as pressing a button.
Dash cams are a great insurance policy.
Photos courtesy of Kevin Haitmanek
Tools, trust, and a rural route
A custom wrench handrail, starburst price tags, and small-town relationships help power Elias Valdovinos’ growing Cornwell Quality Tools route through central Oregon.
By Nadine Battah, Editor-In-Chief
For Elias Valdovinos, his Cornwell Quality Tools truck is more than a mobile showroom. It is where he spends the majority of his week serving customers across central Oregon’s rural communities.
Valdovinos, who began selling tools in November 2023, recently upgraded to a 2026 Kenworth 280 truck purchased through Herr Display Vans. While taking delivery of the new truck went smoothly, coordinating the transition from his previous vehicle required careful timing.
“I needed to get rid of the other truck,” Valdovinos says. “So that was the most challenging thing, trying to line up a buyer.”
The new truck marked a major milestone early in his career and gave him the opportunity to create a workspace tailored to both his route and personality.
MAKING THE TRUCK HIS OWN
One of the most personal additions inside the truck is a custom cartoon-style image of the vehicle displayed in the desk area. The artwork includes Mount Bachelor in the background, a recognizable landmark in central Oregon that ties the truck directly to the area he serves.
“It makes it very custom to my area,” he says.
Valdovinos says the customization is less about customers seeing it and more about creating a comfortable atmosphere during the long hours spent on the road each week.
“I spend probably 80 to 90 hours a week in the truck,” he says. “Might as well make it feel like a home.”
The truck also features one of its most talked-about custom touches near the entrance. With help from mentor Brian Fahlgren, Valdovinos transformed a gift from him, one of Cornwell’s large 2" ratcheting wrenches, into a functioning handrail.
“Every time somebody walks in, they’re always playing with the wrench,” he says. “It’s a cool little thing.”
The custom handrail has quickly become a conversation starter with customers stepping onto the truck and serves as a tribute to the mentor who helped guide him early in his career.
BUILT FOR THE CUSTOMER
Valdovinos’ route covers a mix of agricultural operations, dealerships, and independent repair shops throughout
central Oregon. The rural territory has shaped not only how he operates the truck, but also how he merchandises it.
Rather than sticking to a strict organization system, Valdovinos focuses on displays that immediately grab attention when customers walk through the door. One of his tactics is using brightly colored starburst pricing labels to highlight promotions, specials, and new products throughout the truck.
“The most common question they ask is, ‘What’s new in the tool world?’” he says. “If you emphasize that, you’ll likely be the first one to get the sale.”
Fresh off Cornwell’s recent tool show, Valdovinos is currently running a pry bar promotion where customers who purchase qualifying products are entered for a chance to win a Traeger grill.
“You’re not fighting with 100 guys,” he says. “One out of 12 and somebody’s going to walk away with the grill.”
RELATIONSHIPS BEYOND TOOL SALES
Still, Valdovinos believes customer service remains the biggest differentiator, especially in smaller communities.
“When you go shopping in a bigger city, they forget about customer service,” he says. “You’re more a number than a person.”
Instead, he focuses on remembering personal details about his customers and building relationships that extend beyond tool sales.
“If I know which customer has a kid into baseball or karate, I remember that,” Valdovinos says. “I have built a bond with them, but it goes beyond selling tools.”
That mindset continues to guide both his business and the atmosphere inside his truck.
“Take care of your customers,” he says, “and the customers will take care of you.”
Elias Valdovinos Central Oregon
Top- Elias Valdovinos' 2026 Kenworth truck serves customers across central Oregon with a mix of agricultural, dealership, and independent repair shop stops along his rural route. Bottom Left- Brightly colored Starburst pricing labels throughout Valdovinos’ truck help draw attention to promotions, specials, and new products for customers stepping onboard. Middle Right- A custom handrail made from a large Cornwell Quality Tools ratcheting wrench has become one of the most talked-about features on Valdovinos’ truck.
Bottom Right- A custom cartoon-style illustration of Valdovinos’ Cornwell Quality Tools truck featuring Mount Bachelor reflects both his route and the central Oregon community he serves.
Show us your truck
Recently upgraded your truck? Have a product display or demonstration area for customers? Share it with us! Contact us at Editor@VehicleServicePros.com for your chance to be featured.
Photos courtesy of Elias Valdovinos
Balancing customer payments
Setting clear payment terms, leveraging customer education, and implementing contests and trade-ins can help you manage your truck’s cash flow.
By Brian Fahlgren, Contributing Editor
As far as I know, the time payment business model only exists in the mobile tool world. The ability to break down a purchase into weekly payments sets us apart from the majority of other business owners. Though niche, it remains as relevant in this online world today as it was when it was first started decades ago. However, even well-established dealers can find themselves struggling with an out-of-control time payment turn.
MY START WITH TIME PAYMENTS
I entered the tool world in 1998. At the time, the flag I was with was not opening any new routes in the way of their traditional owner-operator routes. The only way to become a dealer was as an employee. Little did I know that it would prove to be the best training I could have received prior to owning my own tool business. The compensation was primarily commission with a small base salary. Commission wasn’t achieved from sales; instead, it was primarily based on collections. The commissions were based on a matrix of time payments and inventory turns. It topped at 20 percent from collections over $5,000 (providing you maintained a five-week turn), which would be equivalent to $10,000 in collections at today’s money value. There was also a 10 percent commission for contract sales and collection, but the primary commission was based on time payment collections. Needless to say, the experience taught me how to run an efficient time payment business.
WHAT MAKES AN EFFICIENT TIME PAYMENT BUSINESS?
Most distributors won’t have the same experience I did starting out, so what is an efficient time payment business? For years, it has been based on a five-week turn. It’s not unusual for successful dealers to have six digits “on the street.” A five-week turn on $100,000 would equate to $20,000 in weekly collections. Some flags now set a goal for a 7.5-week turn, but that would bring the week’s collection down to $13,300. That’s a difference of $6,700!
Other dealers are content with a 10-week turn. Some flags also focus on the percentage of customers collected from each week. I personally was never too concerned with that number. There are a lot of customers who pay bi-weekly, and that skews the collection percentage. You, as the dealer, are solely responsible for the time payment turn of your business. If your turn is out of control, it’s not your customer’s fault. It’s up to you to renegotiate the terms every time you make a sale. You have to set and enforce those terms.
HOW TO REGAIN CONTROL OF YOUR TIME PAYMENTS?
First, here’s what not to do. Don’t leave your truck at home and go on a collections-only mission. Your job is to sell tools, and if you’re not out on your tool truck selling, your competition is. Hopefully, you’ve built a purchase average large enough to get a weekly discount. You never want to do anything to reduce your purchase average. Most customers have been
around long enough to know that a collection-only visit is a bad sign. Don’t sing the blues about how slow collections and/or sales have been. Customers want to know their dealer is here for the long term.
I found that politely explaining tool truck math to my customers helped to educate them on the importance of weekly collections. Most simply didn’t realize the amount of weekly cash flow needed to run a successful truck. I emphasized how proud I was to offer a fully stocked tool truck. I’d explain that, along with the inventory on the truck, there’s also a significant inventory in the 200plus customers’ toolbox drawers that I’m “carrying” to allow for a reasonable weekly payment. When I’d tell customers, my weekly tool bill ranges from $10,000 to $30,000 a week, their jaws would drop.
DEVELOPING A TIME PAYMENT PLAN
To develop a plan, print your weekly route sheets, identify your customers with the highest balances, and focus on those. Never discuss a customer’s balance in front of any of their coworkers. It’s a private matter that needs to be respected. I found most customers are understanding when you approach their balance issues, provided you are flexible and offer possible solutions.
If you’re with a flag, the most obvious solution is to open, or rollover, the balance to the tool company’s financing program. It’s a great solution to help your customer lower weekly payments while taking
high balances off your time payment portfolio. Unfortunately, independent dealers can’t offer that solution. It also makes time payment turns more problematic for them. Without a financing option, independents are forced to carry all purchases on a time payment account.
In this case, always put the blame on yourself. “I’m sorry, but I oversold you.” Offer to take some of the tools back, or see if the customer might have other tools they no longer use that you could take in to trade to reduce their balance. Another simple solution is to run a contest based on collections. Make the prize or prizes substantial to ensure success. I’ve used TV’s, BBQ’s, game consoles, Cabela’s, or Visa gift cards. One time, using a $500 Visa gift card, the winning customer used it to pay down his balance. It wasn’t a net gain since my own money paid down his balance, but the contest increased my overall time payment collections
and made a substantial reduction to my time payment balances.
A side note — always use the customer’s account number and not their name on the tickets. Also, have the drawing in a large shop with plenty of observers. Customers need to know your contests are fair.
A BAD DEAL IS WORSE THAN NO DEAL
I’ve seen dealers get into financial trouble by allowing customers to make big-ticket purchases on their time payment accounts. It usually happens when the customer doesn’t qualify for the tool company’s financing. Usually, if your customer is turned down by your flag’s credit department, there are good reasons. Too many dealers will go ahead and make that toolbox sale and carry the balance on the truck when the applicant is turned down. Customers with $500 balances carry far less risk than customers with
$5,000 balances. Always remember, a bad deal is worse than no deal.
At the end of the day, managing time payments comes down to discipline, communication, and knowing when to walk away from the wrong sale. Whether you’re a new dealer or a seasoned veteran, staying proactive with collections and setting clear expectations will help ensure your tool truck remains profitable for the long haul.
BRIAN FAHLGREN started in the tool business in 1998. Fahlgren has been an employee dealer, franchised dealer, and district manager for two different flags. In 2018, he returned to the driver’s seat of his own tool truck. Providing premium service and his continuous “close to perfect” attitude, he achieved his goal of being a Top 10 dealer for Cornwell Quality Tools. He and his wife of over 44 years recently retired, moving from Oregon to the endless summers of Beverly Hills, Florida.
Photo courtesy of Chris Nelson
DRIVING SALES
Shop Equipment & Tool Storage
Shop Equipment & Tool Storage
Shop equipment and tool storage continue to play a key role in shop efficiency, workflow organization, and technician productivity. As repair environments evolve alongside increasing vehicle complexity, technicians and shop owners are looking for solutions that maximize space, improve accessibility, and keep operations moving efficiently. From lifting equipment and tire service machines to customizable storage systems and mobile workstations, today’s solutions are built to support faster service, better organization, and long-term durability.
In addition to product details on a specific category, this section now features a number of different resources on this subject. Use the key below to determine what type of content you are reading. VIDEO ARTICLE TECH TIPS
100-LB CAPACITY SOFT-CLOSE SLIDES
The Mac Tools 6-Drawer Sliding Lid Utility Cart , No. UC3821SLF6-RD, is a robust and versatile storage solution for any workspace. Featuring 100-lb capacity soft-close slides, it ensures smooth and secure drawer operation. The slidable top trays with stainless steel covers provide additional workspace and durability, while dedicated prybar storage keeps tools organized. Corner bumper protectors safeguard against impacts, enhancing longevity. Dimensions: 38” wide by 42.5” height by 21” deep and an overall weight of 269 lbs.
For more information, visit VehicleServicePros.com/55376917
Application
DESIGNED FOR MAXIMUM ORGANIZATION
The 4-Drawer Tool Cart Set from SK Tools comes stocked with the company’s latest socket sets, precision-engineered screwdriver sets, and durable dual-material handle plier sets. This tool cart is designed for maximum organization and efficiency and includes exclusive SK swag. This fully-loaded cart is also available as a 6-drawer option. For more information, visit VehicleServicePros.com/55328060
COMPACT, AIR-OPERATED WHEEL LIFT
The BendPak Pneumatic Wheel Lift, No. RWL175, is designed for modern custom and heavy duty wheels that require lugcentric mounting. The RWL175 securely supports the wheel during alignment, reducing the risk of damage to rims, balancer threaded shafts, or the operator, while making adapter installation faster and safer. This lift is compact and air-operated with a space-saving design that allows it to fit neatly under/in most balancers. The sliding platform enables precise positioning so the wheel can be smoothly guided onto the balancer shaft, reducing risk to threads, cones, and expensive finishes.
For more information, visit
Origin
Everything—tires, oil, and transmission. This lift will help in any automotive repair a technician needs to complete.
Features and benefits
This was the first ALI lift that Atlas released. Atlas saw the market need for ALI-certified lifts, so they created this one, which is one of the safest lifts available. It was developed on a combo of industry demands, market trends, and the need to provide a product that was both reliable and cost-effective.
• Versatile asymmetric and symmetric arm design
• Speeds up vehicle positioning by providing flexibility for different models of vehicles
• Reduces setup time
• Comes with double screw up adapters Selling points
Selling Points
• ALI-certified, reliable, and durable
• Five-year structural, two-year power unit warranty on material and workmanship
• ISN-owned product—supported by our team of experts
• One of the highest demand lifts ISN stocks
• Extremely versatile and can be used by both professionals and DIY/hobbyists alike
Suggested retail price
MAP pricing: $5,199.
For more information, visit
Information provided by Atlas Automotive
COMES WITH 430 PROFESSIONAL TOOLS
In honor of HAZET and Porsche Motorsport’s three decades of partnership, comes the HAZET Tool Trolley Assistent in a Porsche Motorsport Limited Edition. This edition comes with 430 professional tools and is limited to only 300 units worldwide. The trolley’s design is inspired by the Porsche 911 GT3 R. It features lockable, non-marking castors and a locking system with two folding keys with serial numbers, which can be reordered if needed. With seven drawers (five shallow and two high) that each hold up to 110 lbs, the total static load capacity is 2,200 lbs. The included tools come in 2-component soft foam inserts in the Porsche Motorsport colors of black and white.
For more information, visit VehicleServicePros.com/55365119
CAN STACK OR EXPAND ACROSS A WALL
The PACKOUT Rack Kit, No. 48-21-8070, from Milwaukee Tool has the ability to be fully customizable with all PACKOUT components connecting to the drawers and inside the rack kit. This solution can stack and expand across a wall to accommodate the needs of any fleet, jobsite, or shop. Two compact mounting plates can also be fastened to the side of the rack for added storage. The drawers have a 50-lb capacity in transit. The rack legs adjust to accomodate wheel wells and storage space for rolling tool boxes.
For more information, visit VehicleServicePros.com/55317329
ACCOMMODATES OVER 20 POWER TOOLS
The SUNEX Tools Tony Squindo “57 Chevy” Juic’d BOX 50” 7-Drawer Powered Cart, No. 8065PCBK57, features integrated power strips for convenient charging. The modular power tool drawer can accommodate over 20 power tools, with the ability to retrieve the tools from either side of the power drawer. It includes long-reach power ratchet storage, a feature that is unique to the Juic’d BOX. Each of the seven drawers is fully extendable and lockable with a barrel lock, providing secure storage for equipment. Dimensions: 23.62” deep by 40.16” high by 50.34” wide.
For more information, visit VehicleServicePros.com/55361063
DELIVERS TARGETED COOLING RELIEF
The Portacool VORTEX Precision Cool Kit, No. PACVTX700K, is designed to deliver targeted cooling for trailers, docks, and people. This kit is an add-on for the Portacool APEX 700 evaporative cooler. It features a durable, high-velocity nozzle with a 180-degree pivot mount and an integrated LED light. The quick-mount system bolts onto the APEX 700 and can be installed, removed, or repositioned in minutes. Made of rugged, durable materials and built for industrial use, the VORTEX comes with a 1-year warranty on all parts.
For more information, visit VehicleServicePros.com/55359415
ONLY FIVE PUMPS TO THE MAXIMUM HEIGHT
The K-Tool International 10-Ton Long Chassis Service Jack, No. KTIHD63186A, offers heavy duty hydraulic performance for heavy duty fleets and garages. The wide stance and low center of gravity provide optimum stability under load. Manufactured from heavy-gauge steel that produces a frame that helps prevent distortion or twisting. It now comes with the "Fast to Load" feature, which requires only five pumps to the maximum height with no load. The jack's lowest height is 6-5/16" while the maximum height is 25-9/16".
For more information, visit VehicleServicePros.com/55354918
7” COLOR LED CONTROLLER DISPLAY
The Bobcat Medium Two-Stage Industrial Air Compressors, Nos. EA30VS, EA40VS, EA50VS, EA60VS, EA75VS, and EA100VS, are designed to deliver efficient, reliable air power with simple operation and easy service access. The two-stage, variablespeed drive is engineered to efficiently match air demands. Compact design fits into tight spaces and supports outdoor installation when properly sheltered, making it ideal for a wide range of applications. Features an advanced controller with 7” display to simplify operation and diagnostics. The IE5 ultra premium motor and 5-year bumper-to-bumper warranty are intended to ensure reliability.
For more information, visit VehicleServicePros.com/55364162
DRIVING SALES
FEATURE QUICK-CLAMP MOUNTING SYSTEM
The FLEX Power Tools STACK PACK Side Mount Rails, No. FS1608-2, are designed to securely attach to the sides of STACK PACK tool storage boxes. These rails feature a quick-clamp mounting system that allows easy, tool-free setup and adjustments of TRACK-LOCK hooks and racks. Each Side Mount Rail supports up to 30 lbs. so users can hang, mount, or attach power tools and equipment to their STACK PACK setup. n
For more information, visit VehicleServicePros.com/55371705
FAST-ACTING PUMP QUICKLY RAISES ARM
The 2,200-lb Capacity Low-Lift Transmission Jack, No. 5019A, from OTC, features an 8-1/4” low height for aerodynamic trucks with low ground clearance. The special mounting adapter fits Eaton Fuller RoadRanger transmissions used on nearly all Class 7 and 8 heavy duty trucks. The mounting plate angle is adjusted with the turn of a wrench. Degree tilt: 20 degrees back, 15 degrees forward, 12 degrees side to side. A swiveling pump handle permits ease of operation in restricted working spaces. The fast-acting pump quickly raises the lifting arm. n
For more information, visit VehicleServicePros.com/55377772
FEATURES A 9,500-LB TOTAL CAPACITY
The GoJak Self Loading Dolly, No. G9516, from Zendex Tool Corp, is built for heavy duty applications. This dolly has a 9,500lb total capacity and 2,375-lb load per wheel. This load rating allows technicians to move electric vans, trucks, and other oversized vehicles. The G9516 features a newly developed, patented two-speed cam mechanism that allows technicians to select the lift cycle they need. The cam lever offers a standard 3/4” stroke for rapid lifting, or a 3/8” ratchet cycle in low gear to provide increased mechanical advantage under heavy loads. This dual-mode design reduces operator strain. The dolly has a corrosion-resistant zinc finish for long-term durability. n
For more information, visit
FEATURES A 6” BY 12” LED PANEL
The Killer Tools PDR Light Board features a compact 6” by 12” LED panel with a built-in line board to reveal subtle distor tions on complex contours. A 12” flexible nylon arm and heavy duty suction cup allow for precise, handsfree positioning, and with USB-C recharging, this cordless tool is optimized for both shop and mobile PDR technicians.
For more information, visit VehicleServicePros.com/55354443
INCLUDES 48 BINS
The Ascot Supply Smart Lock Storage Cabinet No. 719-82478, is constructed from fully assembled 16-gauge all-steel with a durable black powder coat finish. This 78”H by 48”W by 24”D storage cabinet is built for secure, high-capacity organization. Clearview doors provide easy visibility, while 48 included blue bins — 24 small, 18 medium, and 6 large — offer versatile storage options for a wide range of parts and tools. Equipped with a preinstalled CompX eLock non-network keyless smart lock system, it stores up to 250 unique PIN codes and maintains a comprehensive audit trail of the last 1,500 access attempts for enhanced security and accountability. n For more information, visit VehicleServicePros.com/55360651
120V STICK AND DC TIG WELDER
is a compact 120V stick and DC TIG welder that adds LCD and arc-force controls to Forney’s beginner stick platforms. With up to 85A of output and an inverter power supply, it welds from 24 ga through 1/4” mild steel while staying light enough to carry around the shop. Backed by a three-year warranty, the welder features adjustable arc force control to deliver the ability to fine-tune the arc for different electrodes. Additional features include a generator-cable design that delivers remote welding capability, a carry strap for portability, and one-knob interface with Expert-Set Hot Start. CAS certified to meet safety
VIDEO: OTC JACK STANDS
In this video, OTC demonstrates the features and capabilities of their jack stands.
To watch this video, visit VehicleServicePros.com/55339724
FEATURES SCISSOR-STYLE LIFTING SYSTEM
The Challenger Lifts Lift Table, No. BT3300, is a heavy duty scissor lift designed to transform electric vehicle battery and chassis component servicing. The scissor-style lifting system with hydraulic power is engineered to deliver a maximum reachable height of over 76”. Its pallet-jack style handle and low rolling resistance allow effortless positioning around the service bay, while the six-degree adjustable, tilting top plate helps technicians achieve more precise alignment during installation and removal operations. Fastener holes spaced 4” on the top surface are pretapped for compatibility with a wide range of OEM adapters.
For more information, visit VehicleServicePros.com/55377824
FEATURES INTERNAL LIGHT DIFFUSERS
The Coxreels PC10 Series Model Reel , Nos. PC10-3016-H, PC10-3016-M, and PC10-3016-K, are LED lights featuring a variety of industrial-grade features and options, including a 50,000-hour rating, internal light diffusers, and shatter-resistant polycarbonate lenses. The light also features adjustable steel hooks for handsfree placement. Users can choose from the compact LED light feature (-M), the LED light with the additional power source (-K), or the industrial duty UL Listed LED light (-H). n
For more information, visit VehicleServicePros.com/55297621
360-DEGREE ROTATION FOR FULL ACCESS
The DashDoc Dashboard Service Workstation, No. STC35500, from Steck Manufacturing is designed to safely support, secure, and rotate vehicle dashboards during HVAC, wiring, and interior service repairs. The workstation features 360-degree rotation for full access, and 45-degree increments allow technicians to rotate dashboards for complete access without manually repositioning or risking damage. Large stable chassis with casters provide secure mobility and stability throughout the shop while keeping dashboards safely supported. The adjustable attachment points accommodate various dashboard shapes and configurations found in modern vehicles. n
For more information, visit VehicleServicePros.com/55363079
TOP TILL CUTOUT PROVIDES CLEAR VIEW
The Matco Tools X-Series 3-Drawer Tool Carts, Nos. MSC4XBLK, MSC4XBLU, MSC4XPUR, MSC4XGRY, and MSC4XGRN, are built to enhance pro ductivity. The X-Series accessory system is designed to streamline the user’s workflow and keep essential tools within easy reach. The Matco X-Series rails lets the user customize their cart with a variety of specialized attachments (sold separately), while the top till cutout provides a clear view and easier access without reaching over the cart’s lip. An open bottom area adds convenient bulk storage. Available in black, green, blue, purple, and gray. n
For more information, visit VehicleServicePros.com/55372034
FEATURES BALL-SCREW TECHNOLOGY
The ARI-hetra 36,000-lb Battery-Powered Wireless Mobile Column Lift System is designed to deliver precise, synchronized lifting through its ball-screw technology. The hydraulic-free design means no fluids, seals, or leaks, according to the company. It is fully self-powered with four deep-cycle batteries per col umn for long-lasting performance and quick 110V charging from any stan dard outlet. Its compact, slim design is intended to enhance maneuverabil ity, positioning, and visibility around vehicles making it ideal for tight service bays. Additional features include continuous mechanical locking and redundant safety systems, as well as compatibility with adjustable carriages and cab-off adapters. This lift is ALI-certified. n
For more information, visit VehicleServicePros.com/55324265
EFFECTIVELY REMOVE GRIME, GREASE, AND MORE
The Big Wipes Heavy Duty Textured Scrub & Clean Wipes are designed to remove grease, grime, adhesives, sealants, paint, anti-seize, and dirt from hands, tools, and surfaces without the use of harsh solvents. These wipes require no water and are durable, absorbent, and safe on skin, accord ing to the company. n
For more information, visit VehicleServicePros.com/55340436
IDEAL FOR USE WITH 8,000-LB CAPACITY
The Atlas 8-pc Floor Panel Set is ideal for use with 8,000-lb capacity lifts with a 37.25" gap between the gaps and a runway thickness of 4". The Floor Panel is sold as a complete set, including all eight pieces required for a full installation. Each piece can also be purchased individually. Features a lightweight design.
For more information, visit VehicleServicePros.com/55352667
OUTBOARD WHEEL PLACEMENT CREATES A STABLE PLATFORM
“Bone” Mechanic’s Creeper, No. 6031, from SFA Companies features the patented “Bone” shape and outboard wheel placement, which creates a stable platform that doesn’t tip, flip, or pinch during use. This design ensures safety while working in tight spaces. This creeper is equipped with custommolded 5-1/8” diameter wheels that feature oilimpregnated bearings and durable 1” wide tires. These wheels are specifically engineered to roll smoothly over various shop floor obstacles like cords, grates, and more. The creeper’s design allows for a ground clearance of 1-3/4”. The wheels feature heavy, American-made ca-plated steel caster frames with dual race ball bearing swivels.
For more information, visit VehicleServicePros.com/55339759
TOOLBOX TOPICS: TIRE SERVICE BEST PRACTICES
In this Toolbox Topics episode, PTEN editor-in-chief Nadine Battah and Sean Price, director of product development and quality control at Ranger, a division of BendPak, take a closer look at tire service best practices, and the role tire changers play in delivering consistent, high-quality results in today’s repair shop. As wheel diameters grow, low-profile tires become more common, and vehicle designs continue to evolve, technicians face new challenges during mounting and demounting.
To watch this video, visit VehicleServicePros.com/55363188
FEATURES POSITIVE LATCHING MECHANISM
The Flexzilla Pro Retractable Air Hose Reel from Legacy Manufacturing features a 3/8” by 50’ premium air hose and is designed to utilize an auto-retract/latch mechanism that simplifies jobs by keeping excess hose out of the workspace. Its positive latching mechanism automatically locks the hose in 18” intervals, while an adjustable hose stopper allows the retracted hose length to be increased or decreased to suit the user’s needs.
For more information, visit VehicleServicePros.com/55364896
Old school service with a modern twist
This distributor prioritizes quality customer service while utilizing social media and AI to help his business run smoothly.
By Emily Markham, Editor
Now, as the distributor, he knows how harmful those delays can be, so he tries to always make himself available. If a customer is reaching out at nine or 10 in the evening because they’re stuck and they need something, Parraguirre is happy to drive the tool out to them or have them stop by to pick it up.
“I’m always working. I’m always on the clock, and I’m always here for these guys,” he says. “I feel like this is my time to fill in that gap that the other dealers weren’t doing for me.”
Three years ago, independent distributor Eddie Parraguirre was introduced to the world of mobile tool distribution. After spending 10 years as an automotive technician and then some time managing a tire store, he decided it was time for something new.
“A buddy of mine is a distributor, and he was talking about if I ever wanted to do anything different … he said, ‘I can get you in. I can get you connected to the right people,’” Parraguirre explains. “And I said, ‘Let’s give it a shot.’”
What's your story?
Share the ups and downs of life on the road with us at Editor@VehicleServicePros.com and you could be featured in our next Tales from the Road column.
Since his start, he has transitioned from working with a flag to becoming an independent distributor. Though he’s only been working independently for around three months, Parraguirre has spent this time continuing to provide his customers with quality service, learning what new tools he should be stocking, and utilizing modern technology like social media and AI to help him run his business.
FILLING IN THE GAP
Having been a technician himself, Parraguirre understands what it feels like to be in his customers’ shoes – he’s been in the after-hours situation where a tool broke or where he realized he didn’t have the right tool and the only way he would be able to finish the job was with the help of his mobile tool distributor. Only to then reach out and find he’ll have to wait until next week to get what he needs.
STOCKING THE RIGHT PRODUCTS
Along his route, Parraguirre visits the typical locations – auto shops, tire shops, body shops, etc., but he also stops at less conventional locations like stereo shops and locksmiths. Anywhere that needs tools, he’s there. It’s not enough for him to get his customers any old tool, though; he wants to provide them with quality tools.
One way he makes certain the tools are high quality is by keeping track of replacement rates on tools. “If I see a tool that keeps coming back, I don’t buy it anymore,” he says.
If a customer comes back with a tool he’s no longer stocking, he’ll ask them if a different replacement is okay because the last thing he wants is for his customers to run into the same issues with a tool over and over again. He stocks brands like TOPDON, Milwaukee Tool, and GripEdge for their high-quality products as well as their warranties.
Parraguirre is a firm believer that customers should be using their warranties. If he hears about another distributor not helping one of his
Parraguirre tries to make himself available whenever a customer needs him, no matter the time of day.
Photos courtesy of Eddie Parraguirre
customers with a warranty, he does his best to help them out. Even if they didn’t buy the tool from him, if he consistently stocks it, he’ll offer them a “one-time warranty” to make sure they’re taken care of.
“I like to go above and beyond for my customers,” Parraguirre says. “We are the suppliers to these mechanics, which are doctors, in my opinion, [who] get people back on the road.”
To make sure his customers get what they need, Parraguirre stays focused on providing quality tools, customer service, and warranties.
MODERN TECH ON THE TOOL TRUCK
Though Parraguirre is a one-man show, he utilizes modern technology to help run his business. He has Instagram, Facebook, and TikTok accounts that he uses for much of his marketing.
“I just post a lot of my tools that I have on the truck,” he says, “and I have customers that come in looking for those tools that I have posted.”
By communicating with his customers in advance via social media, his customers can begin “shopping” before he even arrives. He also uses social media as a way to see what tools other distributors and technicians are talking about; that way, he’s keeping a pulse
on what’s most popular and can better predict his customers’ wants.
In addition to social media, Parraguirre notes that he’s using AI every day to find ways to improve his business. From creating signs and exterior graphics for his truck to putting together bundle deals, calculating profit margins, brainstorming marketing ideas and collection strategies, AI touches just about every facet of his business.
When using AI, Parraguirre starts with specifying what he’s looking to do for that day, such as promote a specific tool or brand. The AI will then pull up different deals for that product and recommend how those could be incorporated into Parraguirre’s selling strategy. He notes that often he’ll need to make adjustments to the recommendation, letting the AI know these are the tools he has from that brand, and this is how much it costs him to purchase them. From there, it helps him put together a more specific deal and will even create a script that he can use to help make that sale. Although he finds the scripts to be a bit aggressive, so he doesn’t typically utilize that portion of the recommendation.
Parraguirre also finds that using AI as an “assistant” allows him to keep tabs on deals that online retailers or
big box stores are offering. He wants to know what these competitors are and are not doing, so he can fill in those spaces in between and meet his customers in the middle with the best deals and service he can offer.
LOOKING AHEAD
Even though Parraguirre has only been an independent for around three months, he already has plans to expand his business. Eventually, he would like to get three more tool trucks. He feels his location in Santa Maria, California, is the perfect place to expand.
“It’s an amazing area,” he says. “We have towns that are literally attached to each other. And so, I can drive 20 minutes and be in another town. I can drive another 20 minutes and be in another town.”
With everything so packed together, future members of his team wouldn’t have to go far to find another set of shops to visit. He’s also already got friends and family members who are willing to help make this launch happen.
Overall, with Parraguirre’s combination of quality customer service and modern technology, he found a way to run his business that ensures his customers are taken care of while he stays at the forefront of running a contemporary business.
Parraguirre's dedication to his customers and use of modern technology help him run a successful business.
What promotions do you run to entice sales?
As mobile tool dealers, sometimes you have to get creative with your selling methods.
By the Professional Distributor Editors
Promotions are a huge part of a mobile tool distributor’s business. Whether you’re using them to get rid of old stock or just trying to give your customers a great deal, most distributors have at least one promotion running at all times. These deals can vary from your classic buy one, get one free to more unique approaches like playing darts to win store credit. Some distributors have even begun using AI to help them put together the best deals possible. So, if you’re stuck on what promo to try next on your truck, check out what these distributors are doing to make more sales.
1Buy this, get that
“I’m always running tech specials on the truck, but they have to come out to see those. I do giveaways and stuff like that to help drive business. You know, if they buy this wrench, they’ll get a free shirt or items like that.”
-Josh Stottlemire, Mac Tools
2 Play games with your customers
“Usually, about once a month, we’ll do either giveaways, or I have a wheel that you can spin for the chance to get some percentage off on stuff, [usually] specific items. The ones that seemed to work the best were the ‘Try Your
Luck’ games, where it was either a scratch-off ticket or it was throwing darts at a dartboard.”
-Dawson and Jessica Michael, Cornwell Quality Tools
3 Keep it interesting
“I have a promo shelf that I change weekly with different deals. I will also put games on the truck, whether it’s darts or raffles for prizes that you can win credits. I even sometimes play simple rock, paper, scissors to make them feel like they’re getting something ... and they have fun doing it. I always try to keep it interesting. That way, it keeps them excited to come to the truck every week.”
-Paul Gast, Mac Tools
4 Utilize AI
“I use [AI] a lot for promotions. The way I address it would be ... I’d like to promote Milwaukee. It’ll look up deals for me and ... put a bundle together for me and say, ‘You should promote this.’ It will come up with a script for me. I don’t like to use the script. They’re a little aggressive ... but it comes up with promotions, and with certain things I should do with the tool.”
-Eddie Parraguirre, Independent
5 Sell in bundles
“I take multiple items like a set of screwdrivers, a set of picks, a prybar, and I’ll shrink wrap them together and I’ll make a promo saying ‘Hey, this is $450, today it's $325, and you take this all with you’ and I think the customers really appreciate that because they’re getting a deal on something and it’s also helping me move a bulk of product at the same time.”
-Jared Hull, Cornwell Quality Tools
Photo courtesy of Paul Gast
Games on mobile tool distributor Paul Gast's truck.
SPEC GUIDE SCAN TOOL
A comparative list of functions and features for a large selection of aftermarket scan tools from 20 equipment manufacturers.
COVER SPONSORED BY:
ISSUE SPONSORS:
APOLLO™ L
It’s the sum that makes the difference. When you tap into the power of The APOLLO™ you’re tapping into the know-how of techs like Amanda. Her diagnoses and repairs are continuously updated to its system, adding to insights from over a 100 thousand records every day. Take a page out of Amanda’s book and solve problems with ease. Plus up your bay cred with the most advanced diagnostic capabilities.
SPEC GUIDE 2026 SCAN TOOL
Updated information from manufacturers of Global OBD-II, Professional Diagnostic, and Heavy Duty Diagnostic scan tools.
By Elli Carder, Assistant Editor
Welcome to the 2026 Scan Tool Spec Guide, brought to you by Professional Tool & Equipment News, Professional Distributor, and Fleet Maintenance magazines.
We’ve been bringing this guide to you for 10 years now, consulting with industry experts and our own expertise to revise the specifications each year so that you get the most accurate, up-to-date information possible. After a decade, the need for reliable diagnostic scan tools has only grown.
This year’s guide features scan tool specifications from 20 aftermarket manufacturers across three categories: Global OBD-II, Professional Diagnostic, and Heavy Duty Diagnostic. Over 40 scan tools are represented within these pages, each with their own unique features and functions.
As the industry evolves and vehicles become more complex, this guide strives to serve as a helpful tool in your search for the right product to perform effective repairs.
GLOBAL OBD-II SCAN TOOLS 12 PROFESSIONAL DIAGNOSTIC SCAN TOOLS 30 HEAVY DUTY DIAGNOSTIC SCAN TOOLS
All specs have been provided by the manufacturers. Endeavor Business Media is not responsible for the accuracy of the tool specifications provided.
Cover image provided by Snap-on
In this Toolbox Topics episode, Nadine Battah, editor-in-chief of PTEN, sits down with Haresh Gobin, vice president of marketing and product for XTool, to explore how aftermarket scan tools support technicians in diagnosing issues.
The importance of pre-scans and post-scans
TOPDON covers the importance of pre-scans and post-scans on vehicles, not only for the shop but also for the customer.
How smart scan tools are changing vehicle repair
Using a smart scan tool provides technicians with real-time, AI-enhanced insights that can streamline repairs and improve accuracy.
Leveraging your scan tool’s strengths and recognizing
Whether you’re chasing intermittent drivability complaints or verifying repairs, these techniques help you work smarter and elevate your diagnostic game.
OBD-II DIAGNOSTIC
OBD-II DIAGNOSTIC
2026 SCAN TOOL SPEC GUIDE
ONE Plus
The ONE You Can Trust
Built for professional repair shops and diagnostic specialists, the TOPDON ONE Plus delivers true OE-level performance. From advanced ECU programming and coding to 50+ essential service functions, it gives technicians the control, speed, and access today’s vehicles demand. With gateway support for FCA, Renault, Nissan, and VAG SFD, compatibility for the latest communication protocols, and high-speed WiFi VCI communication, the ONE Plus helps techs tackle common bottlenecks in modern diagnostics. Add intelligent AI-driven repair guidance and one-click customization features, and the result is faster troubleshooting, fewer restrictions, and higher shop productivity.
TDONEPLUS
CPU 8-Core 2.0 GHz Processor
STORAGE RAM: 4 GB; ROM: 128 GB
SCREEN 10.1-Inch LCD, 1280×800 resolution
BATTERY 10000 mAh/3.8V
ONE Plus
Professional 10.1” Automotive Diagnostic Tool, J2534 Prog.
AI-Driven Diagnostics
Built-in TopFix AI interprets fault codes, recommends repairs, and surfaces real solutions cutting down guesswork and diagnostic time.
True OE-Level Capability
Full-System Topology Mapping
See the entire vehicle network in one view identify faults faster and isolate issues with precision.
Modern Vehicle Ready
Advanced ECU programming, coding, and customization delivering dealership-level access across major brands.
Next-Gen Communication Speed
High-speed WiFi VCI delivers up to 20× faster data transfer and more stable connections than Bluetooth.
DoIP, CAN-FD, and secure gateway access built to handle today’s protected, protocol-heavy vehicles without slowdowns.
50+ Service Functions
From resets to calibrations, handle the most common shop jobs without switching tools.
PROFESSIONAL DIAGNOSTIC
2026 SCAN TOOL SPEC GUIDE
PROFESSIONAL DIAGNOSTIC
2026 SCAN TOOL SPEC GUIDE
4
PROFESSIONAL DIAGNOSTIC
2026 SCAN TOOL SPEC GUIDE
FULL-SYSTEM
OE-LEVEL DIAGNOSTICS
• All modules
• Bi-directional control
• Advanced functions
SMARTLINK VCI + MODERN PROTOCOLS
Next-Generation Full-System
PROFESSIONAL DIAGNOSTIC
2026 SCAN TOOL SPEC GUIDE
PROFESSIONAL DIAGNOSTIC
2026 SCAN TOOL SPEC GUIDE
PROFESSIONAL DIAGNOSTIC
2026 SCAN TOOL SPEC GUIDE
HEAVY DUTY DIAGNOSTIC
2026 SCAN TOOL SPEC GUIDE
HEAVY DUTY DIAGNOSTIC
for variable vane turbo (Choose all that apply: Cummins, Detroit Diesel, International/Navistar, PACCAR, Mack/Volvo) or ALL
The TOPDON ONE is a 10.1” automotive diagnostic tool designed for technicians looking for fast, accurate, and reliable diagnostics. It delivers dealer-level capability with clear network mapping, smart repair guidance, and deep coverage across modern vehicle systems. With support for advanced protocols, coding functions, and the speed of dual-Wi-Fi architecture, the ONE aims to keep workflow moving. Additional features include ECU coding, one-click customization with pre-set options, OE-level topology, TopFix AI, 50+ maintenance functions, J2534 Pass-Thru programming, support for CAN-FD and DoIP, coverage fro 120+ brands, and more.
For more information, visit VehicleServicePros.com/55373060
INCLUDES TWO YEARS OF IDENTIFIX CODE-ASSIST
The Icon T10 Comprehensive Diagnostic Scanner from Harbor Freight features a 10.1” high-definition in-plane switching touchscreen and wireless OBDII scanning. The T10 comes with a oneyear subscription to TrueFix OEM repair information and automotive diagnostic software and a two-year subscription to Identifix Code-Assist, which includes over four million technician assessments and verified fixes for fault codes. It also features a stylus, docking station, a heavy duty storage case that converts to a tool tray, a USB borescope inspection camera, and a wireless 12V battery tester. For more information, visit VehicleServicePros.com/55137957
INCLUDES 14” SCREEN AND OCTA-CORE PROCESSOR
The Platinum 399 from Thinkcar features upgraded hardware that includes a 14” screen, an octa-core processor, a docking station, and a four-channel oscilloscope. Operations include a highspeed scan with topology, read/clear code, graphing/recording of live data, full bidirectional communication, and J2354 support for online programming. The new AI assistant accepts voice commands and provides access to common troubleshooting tips. Coverage includes passenger cars and light trucks up to 1-ton capacity, with two years of software updates included. Electric vehicle coverage is included at no additional charge.
For more information, visit VehicleServicePros.com/55351945
ONE TOOL. EVERY JOB. NO LIMITS.
From the shop floor to the fleet yard, the Launch Tech USA X-431 Torque AutoHD Pro scan tool is built to do it all. Whether you’re under the hood of a family SUV or beneath the chassis of a Class 8 diesel, it delivers full-spectrum diagnostics with precision and confidence. Light duty or heavy duty, gas or diesel — one connection, endless capability. Why switch tools when one can handle it all?
For more information, visit VehicleServicePros.com/55309027
SUPPORTS DOIP AND CAN FD PROTOCOLS
The Bosch Diagnostics ADS 10X Plus Diagnostic Scan Tool is designed to perform scan speeds up to 24 times faster, with monthly software updates, and full vehicle scans performed in under 40 seconds with just three clicks. Features 98 percent coverage of North American vehicles including domestic, European, Asian, EV, and ADAS-equipped models. Access MOTOR TruSpeed Repair, the Bosch Wiring Diagram Database with over 700,000 diagrams, and OEM repair information directly on the tool or from any internet-connected device with an enhanced subscription. Its modular design supports evolving vehicle technologies and secure gateway access. Featuring improved connectivity, an 11” 2.5K display, 8GB RAM, and an octa-core processor.
FEATURES FULLY UNLOCKED SOFTWARE CAPABILITIES
The Maximus Pro from Matco Tools is a mid-level scan tool designed for automotive technicians. It features fully-unlocked software capabilities, technicians can service all makes and models without additional purchases. Its innovative user interface ensures easy navigation for quick diagnostics, says Matco, while the latest Android 15 powers enhanced speed and performance. Featuring a large screen, the Max Pro is IP-65 rated for durability against dust and water and is built to withstand tough shop environments. With the MaxSync VCI and MaxFix included, users have the tools they need to maximize their diagnostic capabilities. For more information, visit VehicleServicePros.com/55283010
COVERAGE FOR MORE THAN 100 VEHICLE SYSTEMS
The MT2600 from Snap-on is a versatile diagnostic tool that provides intuitive access to diagnostic capabilities, and OEM-specific coverage for 50 domestic, Asian, and European makes back to 1983. This tool provides coverage for more than 100 vehicle systems and includes technologies such as TPMS, hybrid power, collision avoidance and steering and angle sensors, plus extensive capabilities like code scanning, live data graphing, functional tests, relearns, and adaptations. It comes standard with both English and Spanish language capabilities. Using the Snap-on Security Link, the MT2600 allows technicians to work on vehicles with secure gateways from major OEMs. Users can update the software for their MT2600 online with over-the-air updates.
For more information, visit
FEATURES INTEGRATED AI CHAT SUPPORT
The OPUS IVS DrivePro 2 Plus is designed to be a diagnostic platform that the company says offers 100 percent brand coverage. Users can access their own OE software through MyCarDAQ or pre-existing OE applications through the tool’s Farsight mode, and the device supports advanced J2534 applications. The DrivePro 2 Plus allows users to access direct communication with brand-specific master technicians as well as integrated AI for instant repair suggestions and troubleshooting. It features up to 16GB of RAM, an Intel Core i3 or i5 processor, and is 5G capable. It comes in a rugged, drop-tested body with a 13” Gorilla Glass touchscreen.
For more information, visit
OFFERS DEDICATED ENTRY-LEVEL HEAVY DUTY DIAGNOSTICS
The XTool HDGURU offers heavy duty vehicle diagnostics via standard OBDII protocols, with over 60 bidirectional tests, more than 35 Cummins dedicated functions, and advanced feature and parameter programming across over 45 applications. It features a streamlined Linux system and a 5.45” display. The HDGURU can provide DTC scanning and clearing, ECU information, live data, freeze frame, and more for Cummins ECUS via OBD-II and 6- and 9-pin Cummins diagnostic connectors. The tool can also perform various maintenance functions, including special functions, feature activations, and parameter modifications for all major Cummins ECUs. The HDGURU has 35GB of storage and a 3150mAh battery
For more information, visit
Access
the
Smarter
Covers over 98% of all North American vehicles on the road: Broad coverage across domestic, European, and Asian makes—plus EVs and ADAS-equipped models.
coverage, calibrations, secure access, and more.
PRODUCTS
PROVIDES DIAGNOSTIC INSIGHTS AND HARDWARE CAPABILITIES
The BlueDriver MAX from asTech is designed to serve the commercial diagnostic needs of dealerships, fleets, and inspection businesses conducting high-volume scans and calibrations. This tool provides enhanced diagnostic insights and offers expanded hardware capabilities. BlueDriver MAX is optimized for cost reduction and revenue generating opportunities, according to the company. It offers administrative controls for oversight into work being conducted in the field and provides opportunities to generate custom reporting.
For more information, visit
PERFORMS INSTANT VIN AUTO-DETECTION
The Diagnostic Scan Tool , No. ET9150, from Mac Tools, is an advanced, Androidbased device designed for professional vehicle diagnostics. It offers OE-level coverage for U.S., Asian, and European vehicles (1996 and newer), supporting protocols like CAN, CANFD, DoIP, and standards such as J2534. Key features include bidirectional controls, TECH 2 TECH remote diagnostics, Smartlink Remote Diagnosis, and instant VIN auto-detection. The ET9150 provides real-time voltage monitoring, comprehensive vehicle health reports, and professional repair information powered by Identifix. It also supports optional modules for ADAS calibration, immobilizer, and battery services, making it a versatile tool for technicians.
For more information, visit
PROVIDES ALL-SYSTEM DIAGNOSTICS
Innova Electronics Corporation has introduced the SD39 SD-Consultant , a new addition to the company’s Smart Diagnostic series. The SD39 is currently available at AutoZone, with additional parts retailers expected to carry it later this year. The tool is designed for advanced DIYers, technicians, mobile mechanics, and fleet service providers who want diagnostic capabilities in a compact format without moving to a tablet platform. It provides all-system diagnostics, reset functions, active tests, and integration with the RepairSolutions2 (RS2) app. Through RS2 compatibility, users can access diagnostic data, vehicle-specific fix recommendations, and repair guidance.
For more information, visit
Three axes into one channel: greater test flexibility
Auto-probe recognition: faster error-free setup
Professional Power in Your Hands
PRO-LINK+, built for servicing a complete range of commercial vehicles, makes Benny more than just a pitstop technician - it makes him an efficiency expert.
Under the hood, PRO-LINK+ delivers:
• Code-specific information with detailed testing procedures, component photos and wiring diagrams
Take control with over 200 special tests and 600 user-configurable parameters. Built tough for medium and heavy-duty trucks, PRO-LINK+ is your essential diagnostic companion.
PRO-LINK+
N +
• OEM-specific coverage for engines, transmissions, chassis, and brakes
