THE CERTIFICATION DIFFERENCE
BY MICHAEL KEATING
NATE CERTIFICATION BOOSTS TOP-LINE REVENUE FOR HVACR FIRMS NATE-CERTIFIED TECHNICIANS ARE MORE PRODUCTIVE, VERSATILE, AND PROFITABLE THAN NON-CERTIFIED TECHNICIANS.
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recent research study conducted by NATE and XOi Strategies, Nashville, Tennessee, reveals compelling results for contractors. The study underscores a clear advantage: Contractors who invest in NATE certification for their technicians see measurable benefits, including increased technician efficiency and increased revenue. I n t he su m mer of 202 3, NAT E partnered with XOi Strategies on a research study to evaluate the effectiveness and value of NATE-certified technicians in the field. The survey spanned three months, during the busiest season for technicians, to help identify what technicians were doing when they were working at maximum capacity. It followed the field work of 437 technicians across 34 states. Nearly half of the participants were NATE-certified and the other half non-certified. This project aimed to measure key performance indicators and compare them between NATE-certified and non-certified technicians. Using the information technicians inputted into the XOi platform during their daily work, the study measured the number of jobs completed each month, the types of equipment serviced, the age of the equipment, and the estimated top-line revenue differences between the two groups.
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NATEX.ORG
AUGUST 2024