S
C A S E S T U DY
The Ideal Waiting Room Experience Customers are only in the waiting room for a short time—make it a positive experience
GETTY
B Y A B B Y PAT T E R S O N
46
NOLN.NET
07_Service.indd 46
6/24/20 7:59 AM
S
C A S E S T U DY
The Ideal Waiting Room Experience Customers are only in the waiting room for a short time—make it a positive experience
GETTY
B Y A B B Y PAT T E R S O N
46
NOLN.NET
07_Service.indd 46
6/24/20 7:59 AM