2024
AWARD
Innovations in Diversity
Include Inc. Innovation Title: IncludeChat Company Website: www.includechat.com Year Introduced: 2024
Executive Summary What makes this program or Initiative Unique? IncludeChat is the first AI-powered inclusion advisor chatbot, offering real-time DEI guidance that is practical, contextual, and confidential. Unlike traditional DEI resources, IncludeChat is accessible in any language, anytime, anywhere. Built on Dr. Liz Wilson’s 8-Inclusion Needs of All People™ and a proprietary unbiased dataset, it provides reliable, context-specific advice. Its adaptability to various industries and organizations makes it a versatile solution, seamlessly integrating into workflows and reinforcing inclusive practices through continuous learning. What was the purpose or goal? IncludeChat aims to democratize access to DEI knowledge, empowering all employees to engage in inclusive practices regardless of role or location. Its goal is to provide real-time, confidential DEI guidance, bridging knowledge gaps and supporting ongoing learning in a safe environment. IncludeChat seeks to foster behavioral change, cultivate inclusive cultures, and help organizations meet their DEI objectives more effectively. What are the benefits and positive changes of this program or initiative? IncludeChat provides immediate, unbiased DEI guidance tailored to individual and organizational needs, enhancing
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engagement and creating a safe learning space. It promotes a more inclusive work environment by integrating diverse perspectives into everyday practices. Organizations using IncludeChat report better inclusive decision-making, increased DEI participation, and heightened awareness of DEI issues. Its global applicability ensures culturally sensitive advice, making it essential for fostering global inclusivity. What are the indicators or metrics that demonstrate the innovation is effective? • Increased Employee Engagement: Up to 40% rise in DEI engagement post-implementation. • Improved Inclusive DecisionMaking: 35% improvement in perceptions of leadership’s inclusivity. • High Utilization Rates: Over 50% of employees use IncludeChat for DEI guidance. • Global Reach and Accessibility: Multilingual support ensures broad adoption and relevance. How is it driving growth and so in what area? • Enhancing Capability and Competency: Provides real-time, context-specific DEI advice. • Addressing All Identities and Intersectionalities: Uses an intersectional approach to inclusion needs.
• Improving Organizational Efficiency: Reduces reliance on DEI consultants and allows internal teams to focus on strategic initiatives. • Reducing Costs and Risks: Low setup and subscription costs decrease training expenses and workplace discrimination risks. • Boosting Employee Retention and Satisfaction: A more inclusive environment enhances satisfaction and retention, especially for underrepresented groups. • Fostering Innovation and Collaboration: An inclusive workforce drives creativity and problem-solving. Who does it impact? • Employees: Offers accessible, confidential DEI guidance, supporting personal and professional growth. • Organizations: Builds inclusive cultures, boosts engagement, and helps achieve DEI goals. • People Managers: Provides tools and knowledge for inclusive decision-making. • Global Workforce: Ensures inclusivity across all regions and languages. • Underrepresented Identities: Addresses the inclusion needs of all identities and intersectionalities. • Communities: Promotes broader social equity and inclusion through more inclusive workplace environments.
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