The WealthBriefing Channel Islands Awards 2023 Acclaim

ACCLAIM RECOGNISING LEADERS ACROSS THE GLOBAL WEALTH MANAGEMENT INDUSTRY

THROUGH THE WealthBriefing AWARDS PROGRAMME

The Second Annual WealthBriefing Channel Islands Awards 2023

December 2023

SIMPLIFYING LIFE’S FINANCIAL CHALLENGES We strive to make a difference to our clients, our communities and our people.

As a responsible bank, we help clients build sustainable legacies. kleinworthambros.com

SG Kleinwort Hambros Bank Limited, Jersey Branch is regulated by the Jersey Financial Services Commission. Its principal address in Jersey is PO Box 78, SG Hambros House, 18 Esplanade, St Helier, Jersey JE4 8PR. Services provided by SG Kleinwort Hambros Bank Limited, Jersey Branch will be subject to the regulatory regime applicable in Jersey, which differs in some or all respects from that of the UK. For UK-resident clients certain FCA protections may apply in addition to those available under the Jersey regime in certain specific circumstances.

SG Kleinwort Hambros Bank Limited, Guernsey Branch is regulated by the Guernsey Financial Services Commission to provide banking services, credit and investment business services and is registered as a money services provider in Guernsey.

Its principal address in Guernsey is PO Box 6, Hambro House, St Julian’s Avenue, St Peter Port, Guernsey, GY1 3AE. Services provided by SG Kleinwort Hambros Bank Limited, Guernsey Branch will be subject to the regulatory regime applicable in Guernsey, which differs in some or all respects from that of the UK. For UK-resident clients certain FCA protections may apply in addition to those available under the Guernsey regime in certain specific circumstances.

SG Kleinwort Hambros Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority in the UK. It is incorporated in England & Wales under number 964058 with registered office at One Bank Street, Canary Wharf, London E14 4SG.

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Contents WEALTHBRIEFING CHANNEL ISLANDS AWARDS JUDGING PANEL ...........................................................................

Foreword TOM BURROUGHES Group Editor, WealthBriefing The WealthBriefing Channel Islands Awards are designed to salute outstanding practice and achievement in the jurisdictions’ wealth industry at a time when the industry faces continued challenges. The diligence, attention and quality of the work done needs to be more widely appreciated. The islands are homes to world-class businesses and fit into a global financial market that is all too often taken for granted.

The awards are a great chance to take the temperature of the sector, to meet new friends, get a sense of what is important, and acknowledge who sets high standards.

The judges, who are such important parts of these and other award programmes from this news service, must be thanked for their time and attention this year in going through applicants’ entries and drawing up a list of winners. As always, the judges value feedback and ideas on the categories. The list of the judges is published on this news service’s website. The awards are also supported by a range of sponsors, and the awards team at this news service spend many months putting these events together.

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INTERVIEWS: AI Compliance .............................................................................. 9 Alex Picot Trust ............................................................................ 11 Barclays Private Bank ................................................................... 13 BDO Jersey .................................................................................... 15 BNY Mellon | Pershing ................................................................. 17 Canaccord Genuity Wealth (International) Ltd ......................... 19 Carey Olsen .................................................................................. 21 Corpay Cross-Border Solutions ................................................... 23 Investec Bank (Channel Islands) Limited .................................... 25 Melville Douglas .......................................................................... 27 Rathbones Investment Management International .................. 29 Ravenscroft .................................................................................. 33 RBC Wealth Management ........................................................... 37 SG Kleinwort Hambros ................................................................ 39 Spring Investment Management ................................................ 41 SS&C Advent ................................................................................ 43 Standard Chartered ..................................................................... 45 TrustQuay Viewpoint ................................................................... 47 WEALTHBRIEFING CHANNEL ISLANDS AWARDS WINNERS IN FULL ........................................................................ 49

At a time when the importance of reputation is so clear, these awards are highly effective tools for individuals and companies in branding and marketing. Their also ways for employees to know that their hard work is getting recognised.

Wealth management is a sector that ultimately stands or falls on the quality of the people who work in it, and these awards are a recognition of that quality.

OVERVIEW OF THE CHANNEL ISLANDS WEALTH MANAGEMENT SECTOR It is perhaps a mark of how far the islands of Jersey and Guernsey have come as jurisdictions that these places sometimes lead so-called “onshore” locations in terms of compliance rigour, service quality, speed of getting things done, and transparency. After sometimes difficult periods, both jurisdictions have worked hard to put themselves not just in line with global standards, but sometimes in front of them.

Innovation remains an important focus. In Guernsey, for example, the island has made much of its “green” funds initiatives, and emphasis on ESG investing is something that these jurisdictions make much of. Jersey has also broadcast its importance as a conduit for inward capital flows to the UK; both jurisdictions have spread their marketing message far and wide – to Asia, the Gulf, Africa and North America.

Jersey and Guernsey are host to dozens of banks, such as Barclays, Investec, SG Kleinwort Hambros, Royal Bank of Canada and Standard Chartered, among others. A cluster of trust companies, fiduciary services and administration businesses, private client law firms, and specialist advisors of all types, operate out of the islands. Asset managers such as Canaccord Genuity, Rathbones and Ravenscroft can carve out niches around specific approaches to managing money for clients with international needs.

Challenges include being able to source enough smart young people to provide the professionals of the future. That said, these safe, peaceful and attractive places’ appeal is evident to all who come here. Quality of life counts for as much as tax rates or legal structures. Above all, the combination of expertise and entrepreneurial drive continues to keep the Channel Islands competitive IFCs.

RECENT RESEARCH OUTPUT Why Wealth Managers are the Ultimate Private Market Matchmakers (in partnership with Hywin Wealth & VP Bank) This report tackles both the supply and demand for private market opportunities in both the Asia-Pacific region and globally, a topic which will continue to be hugely important for the wealth management industry as H/UHNWs seek enhanced returns and diversification in a challenging investment environment and billions of “dry powder” await deployment.

External Asset Managers in Asia - New Directions for Rapidly-Expanding Sector (in partnership with UBS) Our second annual report examining the growth of Asia’s EAM sector, covering both the powerhouses of Singapore and Hong Kong, and emerging markets like Thailand and the Philippines. This study looks at the growth prospects for independent advisors in the round as they seek to tap the region’s booming wealth and growing client acceptance of the EAM model.

Family Office Focus: An Update of the Industry's Efficiency in Accounting and Investment Analysis (in partnership with FundCount) A deep dive into the key technological and operational challenges facing family offices in their accounting and investment analysis activities. Based on surveys and interviews 1

among family offices managing over $72 billion in assets, this is an invaluable benchmarking tool for the sector which presents fascinating insights into future developments from a range of industry experts.

entrepreneurship in the region. More specifically it looks at how women are driving family office strategy as well as the relationship between MENA’s UHNW female clients and the wealth management industry.

Applying Artificial Intelligence in Wealth Management - Compelling Use Cases Across the Client Life Cycle (in partnership with Finantix & EY) This comprehensive report identifies elements of the institution and advisor’s workloads that are ripe for AI amelioration, and points the way for firms seeking to maximise the competitive advantages offered by new technologies. AI experts and senior industry executives enrich each chapter, answering crucial questions on risk, KYC/ AML, compliance, portfolio management and more.

Technology & Operations Trends in Wealth Management 2023 (in partnership with SS&C Advent) This succinct yet wide-ranging report shines a light on both macro and micro trends, beginning with industry growth sentiment and ending on operating model evolution, taking in every key area of development in between. It brings together datapoints and candid comments senior executives at leading consultancies across the world’s major wealth markets to create an invaluable peer benchmarking tool.

Decoding The Digital Landscape for UHNWIs (in partnership with Jersey Finance) This report explores the digitalisation of - and digital assets in - Jersey’s wealth management sector. It explores the shifting sands - both economic and regulatory - on which the digital sector rests.

Winning Women in MENA (in partnership with First Abu Dhabi Bank) This ground breaking new research examines the growth of female

Technology Traps Wealth Managers Must Avoid 2023 (in partnership with EY) With EY providing the overview, this report draws on the front-line experience of many of the technology sector’s biggest names, in recognition of the fact that they are the ones going in to solve wealth managers’ most pressing problems and have typically seen the ramifications of firms’ choices play out numerous times – not to mention in various contexts globally.

WHY WEALTH MANAGERS ARE THE ULTIMATE PRIVATE MARKET MATCHMAKERS

2022 FAMILY OFFICE FOCUS:

An Update on the Industry’s Efficiency in Accounting and Investment Analysis

WHY WEALTH MANAGERS ARE THE ULTIMATE PRIVATE MARKET MATCHMAKERS

APPLYING ARTIFICIAL INTELLIGENCE IN WEALTH MANAGEMENT:

EXTERNAL ASSET MANAGERS IN ASIA

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COMPELLING USE CASES ACROSS THE CLIENT LIFE CYCLE

NEW DIRECTIONS FOR A RAPIDLY-EXPANDING SECTOR

NOW IN ITS ELEVENTH ANNUAL EDITION

2023

4th ANNUAL EDITION

TECH & OPS TRENDS IN WEALTH MANAGEMENT 2023 DECODING THE DIGITAL LANDSCAPE FOR UHNWIs This report explores the digitalisation of - and digital assets in - Jersey's wealth management sector. It explores the shifting sands - both economic and regulatory - on which the digital sector rests.

Winning Women In MENA

PIVOTAL DEVELOPMENTS EXPLAINED BY LEADING INDUSTRY EXPERTS

TECHNOLOGY TRAPS WEALTH MANAGERS MUST AVOID Expert guidance on strategy, selecting solutions and implementation

How Wealth Managers Can Help Further Female Empowerment

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The Judging Panel The 2023 awards programme was focused around three main category groupings: experts (individuals and teams); products and services for wealth managers/clients; and institutions of all sizes and types in the Channel Islands region.

Independence, integrity and genuine insight were the watchwords of the process, with the judging panels made up of some of the industry’s top trusted advisors and bankers. Judges were split into groups dependent on their industry; so trusted advisors were responsible for judging the private banking categories and private bankers judged the trusted advisor categories. This ensured that commercially sensitive information was kept confidential and conflicts of interest were avoided.

HENRY BAYE Chief Executive Officer Standard Chartered Jersey

MICHAEL BETLEY Managing Director Ocorian

ZOË COUSENS Founder Castellet Consulting

STEVE DYSON Director Investment & Wealth Management Consultants

JAMES FLEMING Vice Chairman VAR Capital

MICHAEL GIRAUD Head of Fiduciary Services Standard Bank Group

SEAN KIERNAN CEO and Founder Greengage

SARAH MCBREARTY Director Alex Picot Trust Company Ltd (Jersey)

PHIL MCILWRAITH Jersey Branch Manager SG Kleinwort Hambros Bank Limited

ROBERT MONTICELLI Senior Director Private Client Services JTC

ANDY SMITH Head of the Jersey Branch & Head of Trust and Corporate Banking Investec

BRUCE WEATHERILL Chief Executive Weatherill Consulting

IAN WOODHOUSE Lead Wealth Management Business Model Transformation & Thought Leader for Europe Accenture

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WINNER: AI Compliance

WINNER: Alex Picot Trust

WINNER: Barclays Private Bank

WINNER: BDO Jersey Limited

WINNER: BNY Mellon | Pershing

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How AI Compliance Is Transforming Regulatory Compliance In The Financial Sector Explain why you think your firm has been able to achieve a high level of success.

At AI Compliance, our success is built on the foundation of talented and committed individuals. Our team is not just passionate about their work; they are also highly knowledgeable and experienced.

This combination enables us to continuously innovate, adapt to change, and achieve our goals. We believe that it's our people who drive our success.

Georgina Reid Founder and Director AI Compliance

Additionally, we are relentless in our pursuit of innovation and invest significantly in research and development.

Our aim is to stay ahead of the curve with our product offerings. Over the years, we've realised that many compliance functions still rely on outdated methods such as Excel and Word, which offer little benefit and place a tremendous burden on compliance teams. This is where AI Compliance steps in, providing a modern, efficient, and cost-effective solution that not only saves time but also delivers valuable data to the board. We're breaking the cycle of costly and outdated compliance practices.

What ambitions are there for the business?

Our ambitions at AI Compliance are bold and forward-thinking. We aspire to expand our operations into new markets by venturing into different geographies and introducing innovative products and services to complement our existing offering. Our plans are well-formulated, and we can already envision the final version taking shape.

Winner • Compliance

Innovation is a driving force behind our success. We constantly strive to develop new products, services, and processes that set us apart from standard practices and add extra value for our clients.

Furthermore, social responsibility is a core tenet of our business. We aim to make a positive impact on our workforce and

society as a whole. Recent developments have highlighted the importance of issues like women in business, mental health awareness, menopause, diversity, and inclusion. We want to make the corporate world a more inclusive and supportive place, simplifying operational adherence and administration while adding a touch of vibrancy to what can sometimes be a grey subject.

If there is one thing you would like to change about the wealth management industry, what would it be?

The wealth management industry faces a significant challenge in the form of complex and voluminous regulations and standards. Compliance often becomes a time-consuming and cumbersome process, leading to inefficiencies and delays in identifying vulnerabilities.

If I could suggest one change, it would be to simplify and streamline the regulatory environment. The technology available for regulation and legislation is not always user-friendly, and implementing changes can take weeks or even months.

Additionally, increasing transparency and accountability in compliance functions, with access to real-time data for senior managers, would be a significant improvement. This would empower decision-makers to stay ahead of potential issues and understand the implications of accountability more effectively.

What challenges have you had to surmount to get to this point?

Our journey at AI Compliance has been marked by several challenges. One of the initial hurdles was bridging the gap between compliance language and tech language when working with our developers. Effective communication and structuring of content were vital to ensure that the back end and front-end capabilities aligned seamlessly. Trusting in the development team's ability to translate ideas into technology solutions was crucial.

www.alexpicottrust.com

Independent. Privately owned.

Private client focus for over 90 years.

Individuals, their families and family offices have entrusted us with oversight of their offshore structures over many generations, providing trust services for over 90 years.

Our people are at the heart of everything we do. Traditional values mean that we treat our professional and qualified team as individuals and this stability ensures the service levels our clients have come to know and expect from Alex Picot Trust.

Independence and a rich Jersey heritage that has stood the test of time differentiates us from other trust companies and being privately owned by our current, and former, directors ensures our decision making is always client-centric and that our commitment to the long-term remains in place.

Hannah Roynon-Jones Director T +44 (0)1534 753777 E hrj@alexpicottrust.com

Trusts | Tax Services | Company Administration | Relocations

6 Esplanade | St Helier | Jersey | JE1 1BX T +44 (0)1534 753777 | E mail@alexpicottrust.com Alex Picot Trust is a registered business name of Alex Picot Trust Company Ltd and is regulated by the Jersey Financial Services Commission to conduct trust and company business.

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A Personal Touch That Builds Trust For Clients Hannah Roynon-Jones Director Alex Picot Trust

Winner • Independent Trust Company with AuA Between £2-5 Billion

How and in what ways do you measure success?

Please explain why you think your firm has been able to achieve a high level of success?

Longevity in the Jersey market, private ownership and a dedication to remain private client focussed, has enabled Alex Picot Trust to attract a significant market share in Jersey which has continued throughout the course of its 138-year history.

Beyond the Channel Islands, these three pillars have also been relevant when building our international client-base which has been developed for many years through wealth advisor referrals and client recommendations.

Feedback from clients and their advisors reinforces that we are going in the right direction. We regularly hear that the personal touch provided by our directors, the familiarity of dealing with a stable and longstanding team of trust professionals and the fact that we are independent provides the comfort individuals are seeking when placing their family’s wealth in the hands of trustees.

We’re unique in the fact that when we talk about ‘independence’ we mean that we are owned by former and current Jersey resident directors and our leadership operate from one office. These attributes ensure that our leadership team make informed decisions and without external shareholders are able to adapt quickly when required.

We take the approach of encouraging all staff to work in the office; everyone has their own desk and sits within their teams. We feel this face to face approach drives teamwork, good relationships, and aids the training and development of more junior staff members, this approach has been well received by our clients and their advisors who appreciate the seamless service levels produced.

Retaining solid relationships has been at the heart of our success and we are 100% committed to secure this going forward.

When we talk about success, we immediately think of public recognition garnered from winning awards and receiving peer reviews.

In recent years we have been hugely grateful to achieve a strong market position from this type of acknowledgement, however, when considering long-term success we are mindful to reflect on the steady pipeline of client referrals coupled with reassuring client feedback as key performance indicators.

The leadership team at Alex Picot Trust places great emphasis on client and staff retention as measures of success.

Client satisfaction is the foundation upon which Alex Picot Trust has been built and our ethos to be approachable and helpful, providing a personal touch at every point of contact.

If we provide a good work environment with genuine career opportunities, then our stable team can deliver the personalised and seamless service to meet our clients expectations and successful outcomes for all are guaranteed.

What are your ambitions for the business?

We are immensely passionate about our business and continually strive to be regarded as Jersey’s best private client trust company.

This ambition underpins every decision we make and bolsters our drive towards nurturing a strong team of professionals and providing a traditional trust service for clients.

When fees rise and service levels drop, individuals look for an alternative and our offering has proven to be a good solution for those looking for a more traditional and personal approach to trustee services. Our aim is to remain focussed on this.

B R I N G Y O U R V I S I O N

T O

L I F E

Surround yourself with expert advice and tailored solutions from across the Barclays Group, and make your vision a reality.

Influence tomorrow

Barclays offers private and overseas banking, credit and investment solutions to its clients through Barclays Bank PLC and its subsidiary companies. Barclays Bank PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register No. 122702) and is a member of the London Stock Exchange and Aquis. Registered in England. Registered No. 1026167. Registered Office: 1 Churchill Place, London E14 5HP. Barclays Bank PLC, Jersey Branch has its principal business address in Jersey at 13 Library Place, St Helier, Jersey and is regulated by the Jersey Financial Services Commission. Barclays Bank PLC, Isle of Man Branch has its principal business address in the Isle of Man at Eagle Court, 25 Circular Road, Douglas, Isle of Man, IM1 1AD and is licensed by the Isle of Man Financial Services Authority. Barclays Bank PLC, Guernsey Branch has its principal place of business at St Julian’s Court, St Julian’s Avenue, St Peter Port, Guernsey and is licensed by the Guernsey Financial Services Commission under the Banking Supervision (Bailiwick of Guernsey) Law 1994, as amended, and the Protection of Investors (Bailiwick of Guernsey) Law 1987, as amended.

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Barclays Collective Focus Continues To Inspire Clients Paul Savery Managing Director, Head of Crown Dependencies Barclays Private Bank

Winner • Private Bank Employer of the Year • Private Bank Family Office Services Team

Please explain why you think your firm has been able to achieve a high level of success?

At Barclays Private Bank we understand wealth means different things to different people. Benefiting from over three centuries of banking experience, we help clients focus on what’s important and empower them by tailoring a financial strategy to their individual circumstances, objectives, and attitude to risk.

Barclays delivers a broad range of banking, credit, investment management and wider-wealth services to HNW, UHNW, Family Office and Charity & Not-For-Profits clients in the UK and internationally.

This offering is tailored to each client’s unique requirements, and our extensive network of local and global experts combines the right people, ideas, and opportunities to help clients achieve more.

Where in the world do you operate – are you mainly a domestic player or international?

As a global private bank, we operate in more than 40 countries and our collective focus is on making our clients feel more confident, more special, and more inspired than if they banked or invested anywhere else.

We are entrusted in the primary global wealth hubs and corridors, providing comprehensive specialist investment, banking, lending and wealth advisory services to the world's most influential individuals and their families, alongside Trusts, Charities, and Family Offices. Based on a deep understanding of them, their families and businesses, we connect our clients to tailored opportunities and insights from across the Barclays Group.

From philanthropy to private market access and succession planning to sustainable investing, we recognise that each client has a different vision for the future.

How and in what ways do you measure success?

Barclays Private Bank measures success through a multifaceted approach, combining financial performance with client satisfaction. Client satisfaction stands as a cornerstone, assessed through feedback, relationship longevity and the ability to meet and exceed client expectations. We value our impact on society, aiming for responsible and sustainable practices that contribute positively to the community it serves. The bank recognises that true success is a harmonious blend financial prosperity, client trust and a meaningful society footprint.

We are proud to have a team of credible, engaged, and motivated employees, which ensures we are delivering the highest standards to our clients. Our relationship directors serve as linchpin between clients and the complex landscape of financial markets, offering personalised advice and bespoke solutions. Their credibility, built upon expertise and commitment to ethical practices, fosters trust amount clients, resulting in excellent client satisfaction as evidence by standout NPS scores.

What are your ambitions for the business?

It brings me great satisfaction to see our accomplishments during the past 12 months, from growing the business in Jersey and supporting our clients to empowering our talented colleagues.

We will build on our success by continuing to deliver exceptional financial services tailored to the unique needs of our clients, further enhance our client experience, and strengthen our commitment to the community.

We are committed to building on this success, continuing to grow our business and being the British bank-of-choice for Jersey clients across our key markets and trusted partner for our clients in achieving their financial goals.

Helping you succeed BDO delivers integrated advisory, technology and assurance services, always tailored to our clients’ industry, unique needs and goals. www.bdo.je BDO Group Limited, is a member of BDO International Limited, a UK company limited by guarantee, and forms part of the international BDO network of independent member firms. BDO is the brand name for the BDO network and for each of the BDO Member Firms. Copyright © BDO Jersey. All rights reserved.

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BDO's Specialist Offerings Lead The Way To Success Alain Egre Director, Management Consulting BDO Jersey

Winner • Management Consultancy (Technology)

Please explain why you think your firm has been able to achieve a high level of success?

Our firm's success stems from our commitment to integrating Advisory, Technology, and Assurance services locally with a global perspective for our clients. Our approach of 'Think Big, Start Small, Move Fast' within our Innovation framework has been pivotal, as has our ability to solve complex business problems and adapt to technological changes.

What challenges have you had to surmount to get to this point?

Key challenges included staying ahead in the rapidly evolving technology sector, managing complex organisational integrations, and maintaining high standards in our diverse service offerings.

Adapting to these challenges while ensuring client satisfaction and team cohesion has been essential to our journey.

What has led to your firm’s success and what role did your colleagues play?

Our success is largely due to our multi-disciplinary team, which combines deep technical knowledge with industry expertise. The role of our colleagues in maintaining top-tier partnerships, achieving high service standards, and fostering innovation (most recently with Generative AI) has been invaluable.

We are specialists in helping clients to maximise value from new technologies & complex organisational change including deals, outsourcing, new ventures & digital transformation. We act as a business problem-solver, working with leaders to help define & solve their biggest and most pressing board room challenges.

Our team combine a deep, broad, technical understanding of trust, fund and corporate services businesses, common systems with learnings from our retail, utility and government credentials.

Explain what benefits your firm and colleagues get from these awards.

Recognition through awards boosts team morale and pride, reinforces our commitment to excellence, and enhances our reputation, thereby attracting more clients and top talent to our organisation.

Where in the world do you operate – are you mainly a domestic player or international?

BDO Jersey Limited, part of the Windward Group, is a market leader in delivering integrated Advisory, Technology, and Assurance services. Established in 2012, we serve mid-market and enterprise clients in Jersey, the Channel Islands, and internationally. Our Managed Services, Technology, Transformation, Risk Advisory, and Assurance teams collectively employ over 270 experts, ensuring seamless, multi-disciplinary solutions for our clients.

Our local capabilities are strengthened by global expertise through our membership in BDO International and our top-tier partnerships, including with Microsoft. Located in state-of-the-art offices in Jersey and Guernsey, we are more than just service providers; we are long-term advisors and partners committed to our clients' success.

From whom and what do you get inspiration? Where do you get your ideas?

Inspiration comes from global technology trends, client feedback, and industry best practices. Collaborations with partners like Microsoft and engagements, events with industry leaders foster a culture of continuous learning and innovation.

If there is one thing you would like to change about the wealth management industry, what would it be?

If one aspect were to be changed, it would be the integration of more advanced technological solutions and AI-driven tools to solve the productivity challenge, compliance, and client experiences in the wealth management sector.

OUR LONG-TERM VISION IS ALIGNED WITH YOURS

At BNY Mellon’s Pershing, when you succeed, we succeed. As you look to drive growth, manage costs, stay ahead of regulations and attract the best people, we partner with you to power your business with flexible technology, industry expertise and dedication to maximise opportunities—fully-focused on helping you build your business today towards a bigger tomorrow.

To find out more, contact us: info@pershing.co.uk

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Core Propositions Deliver Client Satisfaction Michael Rothwell Pershing Director and Country Manager - Channel Islands BNY Mellon - Pershing

Winner • Platform Provider

Please explain why you think your firm has been able to achieve a high level of success?

Finance is a fabulous industry, making the wheels of commerce turn, and in our little corner, helping look after people’s life savings.

Pershing Channel Islands (PCI) launched in 2011 with the goal of providing a dedicated custody and trading platform to the wealth industry offshore. Today, PCI looks after the wealth and aspirations of almost 20,000 investors globally, from the UK to the Middle East.

Another brilliant thinker whose ideas inspire me is Edward De Bono, the inventor of “lateral thinking”. One of his techniques to creatively approach problem solving is to choose an object at random and associate it with what you’re thinking about. Lateral thinking can be used in our industry to help develop solutions for new challenges investors face with trying to grow and preserve their wealth.

We have done this by sticking to our core proposition of absolute client asset safety, while also innovating to deliver the latest digital solutions for clients and investors.

What challenges have you had to surmount to get to this point?

Before 2010, Pershing had UK & Irish custody solutions, but nothing offshore, even though we had a significant existing client base looking for offshore custody solutions.

The team was tasked with developing a new proposition for the offshore space at a time when the world was coming out of a recession. And we didn’t have a single client to our name. At the same time, there were other challenges we had to confront, from regulations like MiFID and RDR, to shifts in the digital space aimed at meeting growing investor expectations. We met these challenges—and thrived.

Where do you get your ideas?

To get ideas you have to listen. That’s one of the principles I learned from American writer and lecturer, Dale Carnegie, whose book How to Win Friends & Influence People, has had a huge impact on my life and outlook on my work.

We are constantly using lateral thinking in our work. For example, we work with a firm that requires a flexible operating model to accommodate both its professional firms and retail clients on our platform. We used lateral thinking to develop an agile methodology to pivot our single instance solution to work across these different investor types.

What are your ambitions for the business?

I think we have a huge opportunity in the wealth space to grow globally, as demographic and regulatory tailwinds mean the possibilities to look after people’s retirement savings will expand for years to come.

As our wealth manager clients face challenges with running their businesses efficiently, while receiving more scrutiny from regulators in an increasingly complex environment, we’re focused on helping them serve their growing client bases – including expats.

Being innovative and open to ideas, while remaining true to our core values of integrity and risk management, will help us continue to accomplish our goals and develop new solutions.

Can-do is expert guidance to better times ahead

As the global outlook brightens, we’ll work closely with you to harness the opportunities that will help get your financial goals back on track.

Discover more at candowealth.com Investment involves risk

Build your wealth with confidence

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Changing The Perception Of Women In Wealth Anna Trickey Group Head of Legal and Compliance Canaccord Genuity Wealth (International) Ltd

Winner • Female Leadership

"Canaccord Genuity has always had a ‘can-do’ attitude and we are constantly looking for new opportunities and ways to help our clients."

unpopular but which were in the best interests of the people of her country. Her poise and authenticity really resonated with me and although I understood why she stepped down, I was sad she’d had to make that decision.

What is it that has allowed your firm to achieve such a high level of success?

Simply having too much on your plate is something a lot of women in the workplace face today and we encourage our staff to look after their own mental and physical wellbeing to help them cope – I try to lead by example without being too preachy about it!

Canaccord Genuity has always had a ‘can-do’ attitude and we are constantly looking for new opportunities and ways to help our clients.

What are your ambitions for the business?

Strict regulations require us to operate within the rules which is only right, but, within that, we always try to have a flexible and pragmatic attitude to create the solutions our clients expect.

We want to be the investment manager of choice for our prospective clients and the employer of choice for prospective staff.

What challenges have you had to surmount to get to this point?

We are putting a lot of work into effective growth for the company, retaining our authenticity while delivering to our clients at the highest level.

In my earlier career, I was working in a male dominated environment and I was often aware of being the only woman in the room, I therefore felt that I had to always be at the top of my game. Of course, there are moments when I feel I don’t have all the answers but having doubt is really important.

You should always question what you do and, if you’re unsure, ask your colleagues if they’ve experienced a similar problem and how they tackled it.

"Women are becoming increasingly wealthy in their own right and often appreciate engaging with a female account manager."

If there is one thing you would like to change about the wealth management industry, what would it be?

I encourage my staff never to be afraid to ask for help if they’re unsure – it’s a strength not a weakness.

We struggle to attract women into our industry which is a real shame as they can bring a different perspective.

From whom and what do you get inspiration?

I would like to change the perception that handling financial matters is the domain of men.

Jacinda Ahearn – the former Prime Minister of New Zealand set herself apart from a number of the male political leaders during COVID-19 taking decisions that many would have felt were

Women are becoming increasingly wealthy in their own right and often appreciate engaging with a female account manager.

Experts in Trust and Private Wealth legal services Carey Olsen has one of the largest offshore trusts and private wealth legal teams advising on Bermuda, the British Virgin Islands, the Cayman Islands, Guernsey and Jersey law. Our offices in Hong Kong and Singapore ensure we can advise clients in Asia on both contentious and non-contentious trusts and private wealth matters.

We represent professional trustees, private individuals and families, banks, financial institutions and charities from all over the world.

Founded in Guernsey in 1898, Carey Olsen is proud to celebrate its 125th anniversary this year.

To find out more, please contact one of our partners listed.

Russell Clark

Partner – Head of Trusts and Private Wealth, Guernsey E russell.clark@careyolsen.com

Natasha Kapp Partner, Guernsey

E natasha.kapp@careyolsen.com

Patricia Montgomery Partner, Guernsey

E patricia.montgomery@careyolsen.com

Keith Dixon

Partner and Notary Public, Jersey

“ Its trusts and fiduciary group is in a class of its own.”

E keith.dixon@careyolsen.com

Robert Dobbyn Partner, Jersey

Chambers and Partners

E robert.dobbyn@careyolsen.com

Andreas Kistler Partner, Jersey

E andreas.kistler@careyolsen.com

Alexa Saunders

Partner – Head of Trusts and Private Wealth, Jersey E alexa.saunders@careyolsen.com

O F FS H O R E L AW S P EC I A L I ST S B ER MU DA C A PE TOW N

BR I T I S H V I R GIN ISL A N D S H O N G KO NG SAR

CAYMA N ISL A N D S

LOND ON

SINGAP ORE

GU ERNS EY

JERS EY

careyolsen.com

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Investment In Staff Development Is Key Alexa Saunders Head of Trusts and Private Wealth, Jersey Carey Olsen

Winner • Legal Team

Please explain why you think your firm has been able to achieve a high level of success?

Carey Olsen is one of the largest and leading offshore law firms, advising on the laws of Bermuda, British Virgin Islands (BVI), Cayman Islands, Guernsey and Jersey from a network of nine international offices. The firm celebrated its 125th anniversary in 2023 and currently has 76 partners and over 300 lawyers and 650 staff. The trusts and private wealth team comprises more than 50 partners and lawyers across our offices, with particularly large and well-established teams in the Channel Islands. This global reach and scale and the experience of our lawyers means we are perfectly positioned to assist on the most demanding and complex private wealth matters, many of which are cross-border, as well advise on the more straightforward day to day instructions.

Our lawyers work across a range of structures including private, corporate, charitable, purpose and commercial trusts, foundations, family offices, partnerships and companies. We advise on settlor reserved power trusts, private trust company arrangements, pension and employee benefit schemes, wills and matters of inheritance, international estate planning, regulatory advice and trust-related disputes.

With a fully integrated practice, we also represent trustees and other fiduciaries, executors and beneficiaries in contentious matters such as breach of trust actions, estate disputes, and other administrative applications that need to be made to the courts.

Our contentious trust lawyers have appeared in many significant offshore trust cases to come before the courts, including representing clients before the Privy Council in the UK. What has led to your firm’s success and what role did your colleagues play?

We have invested heavily in the development of our legal teams and encourage our lawyers in their continued professional development. Many of our lawyers are members of The Society

of Trust and Estate Practitioners (STEP) and we have been reaccredited as a Platinum Employer Partner by STEP. The STEP Employer Partnership Programme is designed as a benchmark of quality for businesses in the trusts and estates industry and signals a firm's investment in employees' professional development and provision of a nurturing work environment.

Carey Olsen was the first offshore law firm accredited a Platinum Employer Partner – the highest standard achievable through the industry association's Employer Partnership Programme.

Our success is down to the quality and calibre of our lawyers across the board and our notable client base. This has seen us earn tier one rankings consistently for our trusts and private wealth teams in the leading independent legal directories such as Chambers and Partners and The Legal 500.

Explain what benefits your firm and colleagues get from these awards.

It is particularly pleasing to have our team recognised in this way.

We continually strive to ensure our clients receive consistently high levels of service so earning an endorsement from a third-party industry publisher, such as this WealthBriefing award, helps to underline our leading position in the Channel Islands legal market.

"It is particularly pleasing to have our team recognised in this way. We continually strive to ensure our clients receive consistently high levels of service."

It is great to see independent affirmation that we are performing so well, and it is a fantastic compliment to the talented individuals we have in our trusts and private wealth teams. Such recognition demonstrates that we are the best at what we do and could be helpful in attracting new business and clients.

Enhancing how our clients manage payments and manage FX risk Funds and Institutional Expertise that spans across all sizes of funds and investor classes, including private credit, venture capital and private equity.

Scale and Stability The world’s largest non-bank provider of global payments and currency hedging, with strong rates of growth.

We are a member of the FLEETCOR group of companies (NYSE:FLT).

Currency Risk Management Protect your business against unpredictable currency fluctuations, guarding cash flows against volatility.

Corpay.com

You’re in good company “Sovereign Capital were introduced to Corpay by our lawyers to support a complex multi-currency M&A transaction. Their experience in dealing with intricate M&A activity was clear, and their flexibility and ability to structure the unique product we required at such a speed was impressive and extremely helpful. Their offering, including acting as paying agents, solved multiple issues and we look forward to using them again and building on the relationship in the future.”

— Andrew Pars, Finance Partner, Sovereign Capital Partners LLP

Businesses worldwide trust Corpay to power their cross-border payments through award winning customer service and trading technology. We’re backed by our parent company, FLEETCOR Technologies, Inc. (NYSE:FLT), a Fortune 1000 firm and an S&P 500 member.

Financial services using the brand “Corpay” are provided by certain affiliated entities in the listed geographies as follows: Payment solutions in the United Kingdom through Cambridge Mercantile Corp. (UK) Limited; in Ireland and the European Economic Area through Associated Foreign Exchange Ireland Limited; and in Jersey through AFEX Offshore Limited; Risk management solutions covered by MiFID are provided in the United Kingdom through Cambridge Mercantile Risk Management (UK) Ltd.; in Ireland and the European Economic Area through AFEX Markets Europe Limited; and in Jersey through AFEX Offshore Limited. Please refer to https://cross-border.corpay.com/disclaimers for important terms and information regarding this brochure.

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Ambitious Growth And Core Values Drive Corpay To Triumph Please explain why you think your firm has been able to achieve a high level of success?

Corpay’s success can be attributed to its uniqueness in the non-banking global foreign exchange space. At Corpay Cross-Border Solutions we all share a very similar DNA, characterised by an entrepreneurial spirit combined with the ownership of an NYSE listed parent company, FLEETCOR Technologies, Inc. (NYSE:FLT) a leading global business payments company based in Atlanta, Georgia, USA.

"Corpay’s success can be attributed to its uniqueness in the non-banking global foreign exchange space."

FLEETCOR is a Fortune 1000 firm, an S&P 500 member and has USD $3.4B in annual revenue with a market capitalisation of USD $13.5B (as of December 31, 2022).

Jonathan Gardner Director & Head of Business Development Corpay

The infrastructure and backing of FLEETCOR, combined with the flexibility and agility of a modern FinTech has afforded us an incredible start for a relatively young company. Corpay Cross-Border Solutions is effectively the result of the merger between Associated Foreign Exchange and Cambridge Mercantile Corp, recently enlarged by this year’s acquisition of Global Reach Group.

Even after just two years, on a global scale we are proud to serve over 25,000 clients, offer more than 145 currencies across more than 200 countries and process over 3.8 million payments per year.

Winner • Transaction Processing

What are your ambitions for the business?

Following recent acquisitions Corpay sits by scale, as the largest non-bank provider of Foreign Exchange Solutions in the world.

Whilst scale is important, the ambition is certainly to grow specific sectors into a

more dominant part of the business and for Corpay to become the obvious choice for all Cross-Border payments and Foreign Exchange Risk Management Solutions.

What challenges have you had to surmount to get to this point?

Growing at pace and scale with multiple acquisitions is never easy. There have been numerous challenges with migration data and technology stacks to name just a few.

We have however been fortunate enough to have the people to ensure business continuity for our clients and minimised disruption for our internal and external stakeholders.

I definitely look back with pride at where we all started and what determination, expertise and hard work has, so far, helped us achieve.

What has led to your firm’s success and what role did your colleagues play?

There is never just one element that leads to success. Like the hammering of the rock, it wasn’t the 100th blow that cracked it, it was the 99 blows before that.

Similarly, when it comes to the growth and success of a business, there have been so many factors that have been crucial to the firm’s success.

We have all been patient and stayed driven to continue to grow the business in the way we wanted, operating according to our values and pursuing the same unique and ambitious goal, being the Best.

It is also fair to mention that we have been extremely fortunate to have many excellent clients that have trusted us with their business and continue to do so.

Never settle for ordinary Seeking the extraordinary? We’re a Private Bank that challenges convention to deliver a different perspective.

Let’s talk.

Guernsey 01481 723 506 Jersey 01534 512 653 Isle of Man 01624 855 120 investec-ci.com

Investec Bank (Channel Islands) Limited is a wholly owned subsidiary of Investec Bank plc. This document is distributed by Investec Bank (Channel Islands) Limited which is licensed in Guernsey by the Guernsey Financial Services Commission under The Banking Supervision (Bailiwick of Guernsey) Law, 2020, The Protection of Investors (Bailiwick of Guernsey) Law, 2020, and The Lending, Credit and Finance (Bailiwick of Guernsey) Law, 2022, to carry on banking and investment business and the provision of credit in respect of Consumer Credit and Home Finance. Registered Address: Glategny Court, Glategny Esplanade, St Peter Port, Guernsey, GY1 1WR. Registered Number: 5845. The Jersey Branch of Investec Bank (Channel Islands) Limited is regulated by the Jersey Financial Services Commission to carry on deposit taking business under the Banking Business (Jersey) Law 1991, as amended. The Jersey Branch address is 4th Floor, Liberation House, Castle Street, St Helier, Jersey, JE2 3BT. The Isle of Man Representative Office of Investec Bank (Channel Islands) Limited is regulated by the Isle of Man Financial Services Authority and its place of business address is Second Floor, The Old Courthouse, Athol Street, Douglas, Isle of Man, IM1 1LD.

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Exceptional Services Enables Client Growth Jane Niles CEO Investec

Winner • Overall Private Bank

Please explain what you think makes your firm successful in its chosen field.

Our goal has always been to put the client at the heart of everything we do. We strive to simplify our clients' lives, whether that’s personally or through a family office, trust or corporate structure. We help our clients by providing distinctive banking, lending and custody services, safeguarding what is most important to them, both locally and internationally. What sets us apart is not what we do, but how we do it. Our approach to client partnership is characterised by a balance of human touch and high-tech solutions, ensuring that our clients receive the best of both worlds.

We place great emphasis on recruiting individuals who are the right fit for our culture. We invest significant effort in creating an environment where our people can thrive, as we believe that our culture is a key factor in our success.

Our people are also experts. We match our clients with specialists, for example if they are a trust and corporate services provider many of our bankers are STEP qualified. Channel Island residents, those internationally based, expatriates or family office clients are paired with a banker who understands their specialised needs.

Our clients recognise our strengths by partnering with us. For a fifth year in a row, we maintained our position as the top private bank lender in Guernsey, in terms of both number and value of bonds registered from 2019 to 2023.* What does success look like to you – can this be measured in hard numbers, or in qualitative ways, or both?

Our qualitative measure of success is where we deliver exceptional service to our clients. We strive to ensure that partnering with Investec is a source of joy. We aim to contribute meaningfully to our people, clients and the communities in which we operate.

From a quantitative perspective I was exceptionally proud of our

2023 interim results, which showed strong revenue growth across our client franchises. Our client growth numbers evidence the value Investec brings.

Can you sum up the philosophy that sums up your firm/you the best?

Our purpose is to create enduring worth, driven by our commitment to our values, core philosophies and culture.

Ours is a culture that values purposeful thinking and stimulates extraordinary performance.

We are committed to seeking out new opportunities, partnering and evolving alongside our clients, in order to help them grow and preserve their wealth in a way that builds enduring legacies.

Our community initiatives are central to our values of making a meaningful contribution by “living in society, not off it”.

As an example of our community engagement, we’re proud to have been the headline sponsor of ‘Renoir in Guernsey, 1883’ last year. Hosting a world-class exhibition of Renoir’s works is a major achievement for Guernsey and has enabled all aspects of the community to engage with and delight in seeing Renoir’s works created and influenced by his time in Guernsey.

We additionally partner with many important causes, including Macmillan Cancer Support Jersey and Guernsey Mind.

We have a community donations committee in both islands made up of staff volunteers with a budget to support wider local causes.

Our local CSR activities mean we also give our time, encouraging our people to take paid time out to support local charities including La Societe Guernesiaise and Jersey Mencap. *Excluding Share Transfer transactions, completed in Guernsey from 2019 to 2023 using data compiled by Unusualities of Guernsey.

If it’s personal to you, it’s personal to us.

To do things the right way requires a personal commitment.

A considered approach. That’s why we use decades of expertise and local market knowledge in Jersey combined with fundamental research to guide all our investment decisions.

Because when it comes to managing your wealth, it’s not just a job, to us: it’s personal.

We care for our clients’ assets like our own because we never forget who they really belong to. If you’re an individual, family, charity, trust or corporate looking for a global investment manager with diversified investment solutions, choose the one that is personally committed to your future. The one who does things the right way. The Melville Douglas way.

For more information, contact Chris Stead Melville Douglas/ Jersey T/ +44 (0)1534 881 305 E/ Chris.Stead@standardbank.com A/ Standard Bank House, 47-49 La Motte Street, St Helier, Jersey JE2 4SZ Melville Douglas is a registered business name of Standard Bank Jersey Limited which is regulated by the Jersey Financial Services Commission. Standard Bank House, PO Box 583, 47-49 La Motte Street, Jersey, JE4 8XR. Registered in Jersey No 12999.

The value of investments and the income derived from them can fall as well as rise and you could get back less than you invest. Terms and conditions are available on request.

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Chris Stead’s Legacy Of Excellence

C

hris Stead, Head of International Portfolio Management at Melville Douglas, has capped off more than 40 years in the investment industry by being named 'Leading Wealth Manager/Investment Professional' in the 2023 WealthBriefing Channel Islands Awards. We caught up with him for an exclusive interview following this latest accolade to find out what has driven his career and ambitions.

Chris is currently head of portfolio management at Melville Douglas, the Jersey-based boutique investment management company, a subsidiary of Standard Bank Group.

“The team at Melville Douglas share one goal: to meet the investment needs of our clients with skill and attention to detail,” he says. “We have delivered exceptional investment returns and service which is grounded in the principle that growing our clients’ wealth is more than just what we do – to us, it’s personal.”

This approach has been vindicated by the remarkable growth of the wealth business, which recorded assets under management of £3.4 billion by the end of 2023.

“Our success has allowed us to expand our global footprint whilst our investment capabilities have been enhanced, allowing us to offer suitable investment solutions via a fully integrated global investment management service,” he says.

Chris joined Standard Bank Group in 1990 and has maintained a career trajectory based on his senior roles within the organisation. Over this time, he has undertaken continuous professional development to be recognised as a Chartered Wealth Manager, Fellow of the Chartered Institute for Securities and Investment, including achieving a Distinction in completing his Private Client Investment Advice and Management Certificate.

“Our investment solutions appeal to a wide range of investors, from individuals to institutions and their financial advisers,

with investments held in various structures. Working together, the team use their proven expertise and knowledge to identify investment opportunities across a range of investment instruments and markets and blend them in the most appropriate way to meet clients needs.”

This approach may sound simple but is based on deep client relationships that depend on understanding clients' aspirations and challenges in order to deliver a truly personalised service.

Chris says that this philosophy has fostered enduring relationships with clients, some spanning over three decades and multiple generations.

Under Chris’s stewardship, Melville Douglas has also expanded its influence beyond managing clients’ assets to manging it’s societal responsibilities.

Notable commitments include supporting two projects in Uganda: the Mifumi Primary School, which aims to support children in the village to complete their primary education, and Ripple Effect that provides agricultural training in order to promote sustainable farming businesses in the town of Rakai.

Further afield in Ghana, Melville Douglas has also supported Island Aid for World Children by building a pre-school learning facility in the Piina district.

Chris Stead Head of International Portfolio Management Melville Douglas

Chris's career and Melville Douglas's ethos collectively reflect a blend of professional excellence and a genuine commitment to caring for clients' and their assets while contributing positively to the wider community.

“While it’s a great honour to be recognised

by WealthBriefing with this award, it is important to acknowledge that this is the culmination of a career of professional development and commitment to helping clients meet their financial goals,” Chris says. “I am confident that Melville Douglas will continue to deliver outstanding results for our clients, which will hopefully result in additional accolades for the team as we continue to forge our way forward.”

Winner • Leading Wealth Manager/ Investment Professional

27

ENJOY TODAY. LOOK FORWARD TO TOMORROW. With Rathbones, our individual investment management gives you the freedom to enjoy today, safe in the knowledge that your objectives for tomorrow are taken care of. And because we give you direct access to the person managing your money, right here in Jersey, you can be certain your financial plans are always based on a deep understanding of you and your ambitions.

So whatever your investment objectives, and whatever your circumstances, talk to us today.

For further information, please contact Jonathan Giles on 01534 740 550 or email jonathan.giles@rathbones.com

rathbones.com

Rathbones Investment Management International

The value of investments and income arising from them may fall as well as rise and you might get back less than you originally invested.

Rathbones Investment Management International Limited is regulated by the Jersey Financial Services Commission.

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Working With A Sophisticated International Client Base Jonathan Giles Managing Director Rathbones Investment Management International

Winner • Overall Investment Manager with AuM Between £2-5 Billion

Please explain why you think your firm has been able to achieve a high level of success?

Our clients come first in everything we do. So it’s a simple blend of excellent people being 100% client focused in the delivery of our high quality tailored investment advice and service.

We encourage longer-term employee commitment and decision making. This consistency allows us to both retain and grow our clients and support their professional advisors.

When I joined Rathbones in Jersey in early 2006, we had four staff and £60 million under management; today we are a team of 35 professionals and we manage in excess of £2.4 billion, a figure that has more than doubled over the past six years.

This growth has allowed us to deliberately focus on recruiting and retaining high calibre professionals with diverse but complementary skills; and we believe our award-winning service has been a direct result of that decision.

Where in the world do you operate – are you mainly a domestic player or international?

We are a subsidiary of Rathbones Group Plc and are regulated in Jersey. We provide unconstrained, multi-asset investment solutions to a range of globally mobile individuals and families, charities, offshore fiduciaries and professional advisers.

We have extensive experience of working with a sophisticated international client base - we have clients living in more than 100 countries - and we provide the highly specialised advice that they require.

We continually seek to deepen our relationships with key fiduciary firms operating in our targeted international jurisdictions from

Bermuda and the Caribbean in the west, to Jersey, Guernsey and the Isle of Man nearer to home; and now we are increasingly seeing demand from the Middle East and Asia. We know their key decision makers; and work hard to stay close to all of our core intermediaries, whilst also nurturing new relationships.

What has led to your firm’s success and what role did your colleagues play?

It’s all about my exceptional colleagues and they are the key to the longevity of our success. The management team has two key priorities - the wellbeing of our staff, and the continued delivery of excellent client outcomes and service. We do our utmost to create a supportive and collaborative environment both inside and outside of the office.

Our culture is open and empowering; we encourage employees to control as much of their working day as they can, to understand process and policy, to know when to ask for help, and to know when to ask for support. That’s why we work at Rathbones - great team, great work ethos, great clients and great results.

All my colleagues have tailored learning and development plans to drive their careers, whether it be through relevant professional qualifications, or through membership of a variety of internal investment and business committees or external professional bodies.

We have a saying that “if you invest in the community, the community will invest in you”. So we place significant importance and support of charity and volunteering activities, as these offer a different type of personal development. We use our expertise to provide regular online financial training for females and for 16-25 year olds; and over the past year, our investment professionals have provided 40 free 1-hour CPD presentations, held in-person and online, to over 1,000 trustees and advisors.

CONGRATULATIONS MATTHEW SUTTON We’re delighted that Matthew’s fantastic career has been acknowledged with this prestigious WealthBriefing Lifetime Achievement award Jonathan Giles, Rathbones Investment Management International’s, Managing Director, said

“

ask anyone in the financial services industry in Jersey, and probably in Guernsey too, for an example of consistent high-quality service and meaningful advice, or a value-added introduction, and Mattie’s name will be on their lips. Mattie has consistently delivered to ensure clients, their advisors and his wider network solve problems on their own individual journeys. This award is acknowledgement of his long-term delivery of excellent client service

“

Rathbones Investment Management International Limited is regulated by the Jersey Financial Services Commission.

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A Lifetime Of Achievement – Mattie Sutton Of Rathbones Mattie Sutton Client Director Rathbones Investment Management International

Winner • Lifetime Achievement

J

onathan Giles, Managing Director of Rathbones Investment Management International, talks to WealthBriefing about Mattie Sutton and his remarkable career.

"Ask anyone in the financial services industry in Jersey, and probably in Guernsey too, for an example of top-quality service and meaningful advice, or a value-added introduction, and Mattie’s name will be on their lips."

Ask anyone in the financial services industry in Jersey, and probably in Guernsey too, for an example of top-quality service and meaningful advice, or a value-added introduction, and Mattie’s name will be on their lips.

He has always been an enthusiastic, committed and focused professional, and throughout his career Mattie has consistently delivered to ensure clients, their advisors and his wider network solve problems on their own individual journeys. There are many who will know Mattie from back in the 1980s when he was approving their first mortgage, or from receiving his quintessential advice and guidance over the past four decades.

He worked across a gamut of sectors within the finance industry, including retail, corporate and private banking, investment management, business development and marketing. Today, Mattie is a Client Director at Rathbones, working alongside the 16-strong Jersey-based investment team to develop and maintain important relationships with intermediaries, charities and private individuals in Jersey, Guernsey, the Isle of Man, Bermuda and Switzerland. Since he started at Rathbones a little over six years ago, the company’s gross AUM has more than doubled to more than £2.4 billion.

Prior to his move to Rathbones, Mattie had spent fifteen years with the Schroders Group, where he was Head of Business Development for Schroders Private Banking. Although based in Jersey, he spent a

significant percentage of his time working in other offshore jurisdictions, particularly Guernsey and Bermuda. He was a board director of Cazenove Capital in Jersey, and also a director of Schroder Investment Management (Ireland) Limited in Dublin. He joined Schroders in 2002 from Ashburton Investment Managers, where he was Head of Marketing, and this role gave Mattie the opportunity to develop new client relationships in Kenya, South Africa and the IOM. Before moving into investment management, he had spent the formative part of his career in banking. Mattie started with NatWest Bank in Jersey in 1978 and after a short spell at Citibank, he subsequently spent over fourteen years with TSB, becoming Island Manager with management responsibility in Jersey for the four retail banking branches and 58 members of staff. He moved across to take on a managerial role at Lloyds Private Banking in 1998, before leaving the Lloyds TSB Group in 2000.

For most of his time at Rathbones, Mattie has worked alongside me as a valuable member of our Executive Committee, with particular responsibility for Business Development. Until recently he has been responsible for our ‘Retain & Grow’ business development strategy, which encourages everyone in the firm to focus on retaining existing funds under management, attracting significant amounts of profitable new discretionary assets, improving levels of client service, and deepening relationships with key fiduciary firms.

He has played an active role over the years with several local charitable organisations and associations, including Jersey Cheshire Home, the Old Victorians Association, the Victoria College Foundation, Jersey Round Table and Durrell Wildlife Conservation Trust, where he is currently a Gardien.

Mattie is working towards his well-earned retirement in mid-2024.

His success and vast experience are inter-connected, and he continues to support our collective Rathbones journey, knitting together his relationships with their next generation. He is a true “tour de force”!

Investing for you and for them If you’d like to prepare for your financial future, talk to us.

We’ve been helping islanders make the most of their money for nearly 20 years. ravenscroftgroup.com

The value of investments can fall as well as rise. Investors may get back less than invested.

Ravenscroft is a trading name of Ravenscroft (CI) Limited regulated by the Guernsey and Jersey Financial Services Commissions.

For full connected entities please refer to www.ravenscroftgroup.com. All calls are monitored for training and security purposes.

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Love Of Investing And Business Drives Boscher To Investment Success Kevin Boscher CIO Ravenscroft

Winner • Chief Investment Officer (CIO)

From whom and what do you get inspiration? Where do you get your ideas?

My inspiration comes from my enjoyment of and passion for everything to do with the investment and business world.

I consider myself lucky as I love what I do.

My ideas come from a wide variety of sources including investment research, the media, discussion with colleagues and industry peers and clients.

How and in what ways do you measure success?

The main responsibility is to ensure that our clients meet their investment objectives although we are also, of course, investing in businesses, governments and institutions, who in turn will help to generate economic prosperity and wealth.

"Making our clients happy is, therefore, one measure of success. Helping our own business to succeed and grow is another one."

Making our clients happy is, therefore, one measure of success.

Helping our own business to succeed and grow is another one.

Personally, I also enjoy discussing and presenting my own and our company’s investment views to clients and other interested parties.

What dates/events in my career stick out for me?

There are so many to choose from! I started in stockbroking in 1986 and my first crisis was the stock market crash in October 1987. Many of our senior managers and directors were out of the Island at the time as a result of the hurricane which proceeded the collapse, so myself and another relatively inexperienced colleague were left to field calls from concerned clients. This taught me how important it is to communicate with clients, especially in difficult times.

Another notable memory was my first live TV appearance on CNBC Squawk Box Europe, where I managed to eventually conquer my nerves and deliver a decent interview. Of course, my first appointment as CIO at Collins Stewart was also very special.

How has the industry changed during my career?

As you would expect over a 30 year+ period, the industry has changed in many ways. Most notably, technological advancements have completely changed the way that we can research and analyse potential investment opportunities, monitor markets and investments, communicate with our clients and colleagues, trade, arrange meetings, manage our business etc.

AI and other further technological developments will keep altering the shape of the investment industry.

Another key area of change is that the industry, like many others, is subject to much tighter and broader scrutiny and regulation. This is, of course, a good thing in that it is largely designed to protect the consumer.

Another major development is the growth of passive investing.

Passive investing is broadly positive and has led to a significant increase in the choice of markets, sectors, themes, strategies, asset classes and companies that investors can access on a relatively cheap basis.

One caveat, however, is that by their nature, these investments are designed to perform in one with the market or underlying asset, in both rising and falling markets. In my experience, it is possible for some investment managers to add value (alpha) and outperform markets or indices in the long-term, which will obviously improve client returns. If (as I believe) we are moving into a global macro environment, which proves to be different and more challenging than that of the past three decades, then active managers should come to the fore. In my view, passive ETFs and funds have a place in portfolios, but alongside other more actively managed investments.

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Aiming To Be Different Sets Ravenscroft Apart Mark Bousfield Managing Director of Investments Ravenscroft

Winner • Overall Investment Manager with AuM Over £5 Billion

What has led to your firm’s success?

Ravenscroft aims to be different. We regularly use the phrase ‘Investing for all’ because we believe that our services should be available to anyone who wants to invest. Our service can be tailored to our clients’ needs and investment objectives. The expansion of our service range has been driven by client demand, rather than a desire for sales and many clients use more than one of our offerings.

We build long-term, meaningful relationships with our investors through weekly and monthly commentaries, factsheets, phone calls, face to face meetings, podcasts and events.

I think what sets us apart from many other Channel Islands’ business is our commitment to the communities within which we operate. Each year across the Channel Islands, we support sport, schools, charities, voluntary organisations and community events - it’s our way of thanking the islands for making our business a success.

We are also the only local investment firm to offer Channel Island clients the opportunity to invest in local businesses through our specialist, closed-ended funds which include investments in retail businesses, financial services and property.

Do the Channel Islands have a bright future?

I believe the Channel Islands will continue to be leading international finance centres and play a key role in the global financial services sector of the future, thanks to their forward-thinking, flexible, pragmatic and innovative approach to servicing their global clients.

The islands are well-respected and secure jurisdictions of substance at the forefront of banking, insurance, corporate services, funds,

investment management, private wealth, and specialist areas such as fintech, Islamic finance and philanthropy. A large part of the continued success in financial services is due to the cultivation of a conducive legal, regulatory and tax environment in which innovation can thrive.

Both Guernsey and Jersey have an excellent track record in embracing technology and innovation in areas such as electronic transactions and agents, blockchain, sustainable finance and fintech.

How will technology change the wealth management industry?

There are a number of tech developments that will impact how the finance sector will look in the future. Both AI and Machine Learning (ML) could have a massive impact on the sector, including risk management, fraud detection, some aspects of investment management, onboarding new clients and customer service.

We believe that, in many ways, technology will continue to enhance the client experience but, at least for the foreseeable future, human interaction will also play a key role in client service.

We have already seen a divergence in what businesses choose to offer their clients – in the investment space many businesses focus on technology as a way to lower the cost for clients, and this may be preferable for clients that are tech savvy and don’t require human assistance.

Other businesses focus more on a high touch, people-focused operation, which may appeal to a more traditional client or those with bespoke needs.

Despite technological advances, in the Channel Islands, I have no doubt that face to face time and personal relationships will remain at the forefront of how our business will communicate and interact with clients for many years to come.

RBC Wealth Management

Leave a legacy that inspires the next generation.

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To find out more visit rbcwm.com

This publication has been issued by RBC’s Wealth Management International division in the Channel Islands and United Kingdom which is comprised of an international network of RBC® companies located in these jurisdictions issued by Royal Bank of Canada (Channel Islands) Limited, Gaspe House, 66-72 Esplanade, St Helier, Jersey, JE2 3QT, registered company number 34375 and is regulated by the Jersey Financial Services Commission and the Guernsey Financial Services Commission; and RBC Europe Limited, registered in England and Wales No. 995939. Registered Address: 100 Bishopsgate, London EC2N 4AA. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. ® / ™ Trademark(s) of Royal Bank of Canada. Used under licence.

RBC 1860

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Investment In Talent And Technologies Creates Opportunities For RBC Gail McCourt Head of Private Client Fiduciary Services RBC Wealth Management

Winner • Overall Trust Company with AuA Over £5 Billion

O

ur trust business, part of RBC Wealth Management in the Channel Islands, consistently demonstrates our expertise in complex, multi-jurisdictional, dynastic planning for our private clients.

recruitment drive attracted 17 joiners and led to the same number of promotions / transfers in our Trust team. We also welcomed a new generation of trust professionals through our specialist school-leavers programme.

Our position as a leading global financial services provider emboldens our clients, who are encouraged by our robust balance sheet, prudent approach to risk management, and deep experience of administering complex fiduciary structures. Our clients benefit from strong, flexible, and competitive solutions that are always in their best interests.

Professional development: We pride ourselves on our investment in the Channel Islands and building clear talent pathways for our teams. Our internal programmes support women in leadership, parental returners, aspiring managers, and provide additional training opportunities for existing employees.

Our 45 fiduciary decision-makers have a 22-year average tenure and combine this experience with the fresh perspectives of our new recruits. This enables our team to proactively navigate the intricacies of complex planning with pragmatism and diligence.

Community: We’re committed to building a sense of wellbeing and prosperity in the communities where we live and work, in particular supporting youth and mental health causes. This year in Jersey we were Educational Partner of the Durrell Tortoise Takeover and supported our charity of the year, Brightly.

Why do you think your organisation won this award?

This year, we have invested in new talent and technologies, created new opportunities to increase value to key client relationships and have never been in a stronger position to maximise the strength of RBC on the global stage with the support, partnership and commitment of our leadership team.

I would break this down further in the following areas: Expertise: Our in-house Technical Trust team is a key differentiator. The service grants our trustees ready access to legal, tax, governance and fiduciary professionals, a function many of our competitors must outsource.

Recruitment: By showcasing the benefits of working for RBC and the opportunities available within the company, our Jersey

Global hub: Our trust business in Jersey is positioned as the global hub and centre of excellence for trust and fiduciary clients at RBC Wealth Management. This has led to an increase in internal referrals from partners across RBC. Thought leadership: Our trust team is a prominent voice in industry discussions and see these opportunities as a key vehicle in influencing positive change within the sector.

Service excellence: Through the amalgamation of our trust business onto one platform, Salesforce, we have achieved a holistic and streamlined approach to our client management process. It has already facilitated improvements to our data quality and controls and continues to enhance the client experience through streamlined and consistent processing.

SIMPLIFYING LIFE’S FINANCIAL CHALLENGES We strive to make a difference to our clients, our communities and our people.

As a responsible bank, we help clients build sustainable legacies. kleinworthambros.com

SG Kleinwort Hambros Bank Limited, Jersey Branch is regulated by the Jersey Financial Services Commission. Its principal address in Jersey is PO Box 78, SG Hambros House, 18 Esplanade, St Helier, Jersey JE4 8PR. Services provided by SG Kleinwort Hambros Bank Limited, Jersey Branch will be subject to the regulatory regime applicable in Jersey, which differs in some or all respects from that of the UK. For UK-resident clients certain FCA protections may apply in addition to those available under the Jersey regime in certain specific circumstances.

SG Kleinwort Hambros Bank Limited, Guernsey Branch is regulated by the Guernsey Financial Services Commission to provide banking services, credit and investment business services and is registered as a money services provider in Guernsey.

Its principal address in Guernsey is PO Box 6, Hambro House, St Julian’s Avenue, St Peter Port, Guernsey, GY1 3AE. Services provided by SG Kleinwort Hambros Bank Limited, Guernsey Branch will be subject to the regulatory regime applicable in Guernsey, which differs in some or all respects from that of the UK. For UK-resident clients certain FCA protections may apply in addition to those available under the Guernsey regime in certain specific circumstances.

SG Kleinwort Hambros Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority in the UK. It is incorporated in England & Wales under number 964058 with registered office at One Bank Street, Canary Wharf, London E14 4SG.

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SG Kleinwort Hambros Fortify Their Brand At The WealthBriefing Channel Islands Awards Phil McIlwraith Jersey Branch Manager SG Kleinwort Hambros Bank Limited

Winner • Private Bank Credit Provider Team • Innovative Digital Asset Investment Platform

Please explain why you think your firm has been able to achieve a high level of success in the awards?

SG Kleinwort Hambros has one clear purpose – to simplify life’s financial challenges and that we demonstrate excellence in our service and expertise to clients. By providing excellent service and expertise. We feel our commitment to building sustainable legacies for clients was recognised, along with our focus on being known as a good place to work (as ranked by Best Companies) with our strong focus on diversity and inclusion policies make us stand out.

Our commitment to client excellence, driven by our team culture helps us achieve a high level of success. We like to consider our business as a start-up with two hundred years of experience. It is that mindset which enables us to be flexible in how we work together across our organisation to directly and indirectly serve our clients.

Without our colleagues we would not be as successful in supporting our communities through corporate social responsibility (CSR), nor would we have had the same level of engagement in promoting a diverse and inclusive workplace where people feel free to be themselves.

What are your ambitions for the business?

Our ambition is to be a leading responsible bank for client service and expertise. Underneath this leadership of responsibility are the stakeholders we seek to serve as a responsible bank: our clients, colleagues, the community and the climate. We want to help our clients to build sustainable legacies; we want to support our colleagues by promoting diversity and inclusion; we want to make a positive social impact for our community and we want to champion climate action by reducing our carbon footprint.

What has led to your firm’s success and what role did your colleagues play?

Looking ahead, how do you see the investment trends develop over the next five to 10 years?

We consider our colleagues and our culture to be two of our most important competitive advantages and contributors to our overall success. Without our colleagues we would not have any level of success, so supporting our colleagues is at the heart of being a leading responsible bank and is critical to growing SG Kleinwort Hambros.

At SG Kleinwort Hambros, we remain focused on adapting to client needs by taking a long-term perspective. Currently, the landscape for sustainable investment is perhaps led by environmentally focused strategies and inevitably that will evolve over time. What is now seen as sustainable or “ESG” (environmental, social and governance) investing may soon cover a much wider range of assets and sectors. ESG investing has grown immensely over the past decade and yet is still in its infancy as measured by the long history of financial markets.

It is also the culture of excellence we are building and encouraging across our organisation that helps create an environment where our colleagues can both be themselves and be successful. We strive to make impactful change through diversity and inclusion and have put in place several impactful programmes to make our organisation more diverse and inclusive to drive retention, performance, and engagement. These programmes include removing the gender pay gap, supporting talent while increasing engagement and visibility for all colleagues.

Our focus is to deliver client excellence across generations. We have a collective responsibility to build sustainable legacies for future generations. With our ambition to become a leading responsible bank for client service and expertise, SG Kleinwort Hambros is dedicated to being at the forefront of this intergenerational transformation.

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Spring IM Limited is regulated by the Jersey Financial Services Commission. For full details, head to www.spring-im.com.

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Tireless Commitment Wins For Spring Investment Management

Winner • Trust Company Technology Platform • Portfolio Management • Client Reporting • Pension Services

allowing us to expand our operation into the UK and focus on a number of strategic partnerships currently in the pipeline.

What are your ambitions for the business?

W

e are delighted to win 4 awards this year! We’re a relatively new company gaining our license back in 2021 from the Jersey Financial Services Commission and formally launching at the start of 2022, and so winning these awards significantly helps to enhance Spring’s profile and credibility in the marketplace, attracting new clients and potential partnerships. The ability to showcase our awards to a captive audience distinguishes us from our competitors and increases our visibility. These accolades serve as gratefully received external validations of our efforts in achieving our goals, which was to give everyone the opportunity to invest, and for us to contribute positively to the community. Importantly, the award recognition is very valuable to us personally. We have worked tirelessly to create something new to appeal to all generations. Our goal was to offer a service where everyone has the opportunity to access cutting-edge, technology led investment management that’s presented jargon free at low-cost and without barriers to entry.

Where in the world do you operate – are you mainly a domestic player or international?

As a Jersey-based investment firm, we operate with a dual focus on both domestic and international markets. Locally, we leverage our expertise within the Jersey financial sector, presenting Channel Island residents with an investment solution that works for all investment sizes and is tax-efficient for a broad range of investors.

Our international approach involves strategic expansion beyond Jersey's borders, to this end we are also pursuing an FCA license

Our mission is clear: to give everyone the opportunity to invest and provide all our clients with exceptional risk-adjusted returns through state-of-the-art technology. We take pride in our current success and remain committed to continuous improvement in both investment performance and technology. Our focus is on evolving and expanding our proposition. By further developing our technology and process, we aim to deliver a seamless experience for our clients, ensuring that they receive the best possible results with friction free onboarding, cost efficiencies and transparent reporting from start to finish. We appreciate the trust placed in us and will continue to refine our approach to enhance client satisfaction and deliver outstanding value.

If there is one thing you would like to change about the wealth management industry, what would it be?

The topic of this question is exactly why we created Spring and if there's one transformation Spring would wish for in the wealth management industry, it would be in fostering greater inclusivity.

We want to dismantle barriers that often limit access, welcoming a more diverse range of participants into the financial market.

Everyone should have the ability to participate in securing a better financial future for themselves and yet historically this wasn’t always an option. Solutions available to the non-wealthy were often opaque with a multitude of hidden fees and little to no reporting. We wanted to level the playing field, we strive to simplify complex jargon and have designed a user-friendly platform that empowers individuals from all backgrounds. We prioritise education in our marketing, so we can bridge knowledge gaps and ensure that wealth-building opportunities are accessible to everyone.

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WealthBriefing Channel Islands Awards 2023

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Truly Collaborative Approach Spurs On Success At SS&C Daniel Eriksson Vice President and Global Head of Product Management and Solutions SS&C Advent

Winner • Front Office • Onboarding

How and in what ways do you measure success?

For us, client success defines true success. By prioritising strong, flourishing partnerships, we ensure our own prosperity. As clients thrive, so do we. With longstanding market leadership comes great responsibility - we recognise financial stability and quality assurance as integral to a thriving business.

Still, numbers only reveal part of the story. By committing completely to our clients' growth and satisfaction first and foremost, we know our metrics will follow suit. Our tenure and status provide oversight of core health indicators, but client-centric values steer our course. We empower partners, understanding that their success secures and mirrors our own.

What challenges have you had to surmount to get to this point?

As our industry evolves, so too must we. Client needs, technologies, and services change constantly, requiring innovation on our part to remain leaders in the field. With diverse local regulations, market practices, investment strategies, and client expectations, our products and services must have the flexibility to adapt accordingly.

By combining world-class technological capabilities with extensive localised knowledge, we can meet these evolving demands and craft tailored solutions suited to regional specificities.

SS&C also has a diverse and multi-skilled team, distributed across our geographical reach. Collaboration is key to our success. We use technology and culture to optimise collaboration and empower teams to drive the business forward.

We continue to demonstrate a client-centric company culture, and we are guided by principles which drive our ongoing success: Commitment to our clients, Taking Ownership, Inspire Teammates and Innovate Intelligently. Our growth is fueled by teamwork, and we reward innovation and professionalism. To quote one our employees:

“Our customers rely on us to keep them at the leading edge of technology and services so they can provide better services to their clients”.

Explain what benefits your firm and colleagues get from these awards.

External validation from renowned industry publications affirms our strategic approach and dedication to the market. When highly-regarded third-party observers recognise our solutions and services, it signals important credibility to key stakeholders, both within and outside our organisation.

From whom and what do you get inspiration? Where do you get your ideas?

These demonstrate that our offerings meet the highest standards of quality and innovation that the industry demands. Ultimately, this peer endorsement reinforces confidence across our entire ecosystem of employees, clients, partners and investors. It reaffirms that our vision and efforts lead the field forward.

We strive to be seen as active members of all of our client communities. Feedback from clients, prospects and market influencers are all key elements of our innovation.

Winning awards in the region reinforces our capabilities and demonstrates our commitment to continued success for our customers.

ªFrom building your wealth here to growing it internationallyº Access investment opportunities and international wealth expertise to grow your investments in the world’s most dynamic markets.

Find out more at sc.com/hereforgood From here, possibilities are everywhere.

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Enacting Positive Change In Jersey Henry Baye CEO Standard Chartered Jersey

Winner • Private Bank Corporate Social Responsibility Team

How has Standard Chartered been so successful in delivering on its CSR ambitions in Jersey?

Fundamentally, it’s about working hard to make sure we live our ‘here for good’ brand promise. That’s why I’m extremely proud of Standard Chartered receiving this award, it recognises our deeply held commitment to the local community and our approach to driving positive impact both here in Jersey and further afield.

I believe we have delivered this in Jersey over the course of 2023 through our range of partnerships and sponsorships, and by empowering our colleagues to support good causes too. I’m very proud of the team, who offer so much of their time to volunteer and give back to the community. This is on top of three official days the Bank gives each colleague to volunteer! Our ESG evaluation framework helps to guide our efforts too, and make sure we apply consistent standards across all our activities.

What specifically has led to your firm’s success?

This year, we’ve supported several initiatives and charities including the annual Standard Chartered Jersey Marathon. As an international running event, it aims to use the power of sport to bring together the local community, encourage health and wellbeing, and raise vital funds for St John Ambulance Jersey and Standard Chartered’s Futuremakers initiative, which tackles inequality for young people in communities and promotes greater economic inclusion. It’s a flagship initiative for us.

Elsewhere, we also enhanced our partnership with ArtHouse Jersey, enabling them to deliver a free extracurricular course available to all secondary school students in Jersey. In addition, we also sponsored the Jersey College for Girls Foundation to support their LEAP programme in Jersey and Rwanda. One of the world's premier female leadership programmes, it develops business, entrepreneurial and leadership skills through launching social enterprise projects to target key global issues.

What benefits does your firm get from these awards?

This is the second year Standard Chartered has won a WealthBriefing Channel Islands award, having received ‘Private Bank ESG Impact Investing Team’ last year. These accolades are so beneficial, allowing us to be independently validated and recognised, and giving us a platform to celebrate our hard work.

Our commitment to CSR is particularly important for us – in terms of demonstrating to clients our purpose-driven approach but also in terms of employee engagement and attracting top talent.

Whilst our client base is offshore, we are present in the local community and this award validates our relevance on the Island.

Essentially, this sort of recognition gives us a shared reason to be proud of what we do – not just through our sponsorship, but beyond that, with our colleagues getting fully involved, volunteering for good causes and making a real impact. That approach is integral to our culture.

In terms of your wider business - where in the world do you operate?

We’re a close-knit team in Jersey, but part of a significant global bank, and that puts us in a strong position. Standard Chartered, for instance, has a presence in 52 of the world’s most dynamic markets, with a total of over 83,000 employees. It is the wealth management partner of choice for High-Net-Worth and Ultra-High-Net-Worth clients across Europe, Asia, Africa and the Middle East.

Our Jersey team plays an exciting role within that global mix – and this year has been particularly special for us as we’ve marked 45 years of being in the jurisdiction.

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Innovation At The Heart Of TrustQuay Viewpoint Success Please explain why you think your firm has been able to achieve a high level of success?

Our success has been built on helping corporate services and trust administrators to reimagine their processes no matter where they are on their digitalisation pathway. We work with providers to help them consolidate data to improve data quality, reduce regulatory burden, increase efficiencies and reduce costs through automation, and differentiate themselves in the market by enabling digital engagement with their clients.

"TrustQuay Viewpoint is a global leader in technology for the trust and corporate services sector, offering a functionally rich, scalable and secure front to back-office platform."

Innovation has always been at the heart of TrustQuay Viewpoint. An example of this is TrustQuay Online, a gamechanging new software offering which is the first complete end-to-end cloudnative SaaS platform for corporate services and trust administration providers. Launched in April last year, TrustQuay Online is a fully digital entity management, client accounting, general ledger and practice management SaaS platform, enabling providers to meet their corporate and private wealth clients’ regulatory requirements as well as manage their own business in a simple to use, highly automated way at a significantly reduced total cost of ownership.

From whom and what do you get inspiration? Where do you get your ideas?

We get a lot of ideas from our customers, who provide us with ongoing feedback during the Product Advisory Group meetings we hold every year around the

globe. Another source of inspiration is from other sectors of financial services and looking at how we can adapt new innovations to meet the needs of trust and corporate services providers.

Onboarding is a good example – we live in an age where challenger banks are now able to prove identity, check addresses and meet KYC and AML requirements in minutes, however this was not happening or possible in our sector.

Working with best-of-breed ecosystem partners such as RiskScreen and GB Group, we developed and launched TrustQuay Portal, the first fully automated and integrated onboarding solution specifically designed and developed for the corporate services and trust administration market, which also includes built-in ID verification. From smartphone ID scan, through to document examination, live face check selfie versus ID document, address checking using APIs to access credit reference agencies and other databases, and risk-based sanctions screening, this new solution provides a full audit trail that meets all KYC and AML obligations.

What are your ambitions for the business?

Paul White Chief Marketing Officer TrustQuay Viewpoint

We recently announced the very exciting merger between TrustQuay and Viewpoint which will create new opportunities for customers. Our combined organisation brings together the complementary strengths of both companies to over 660 customers across Europe and Asia for the first time, spanning corporate services providers, trust and fund administrators, PLCs, family offices, trust banks, lawyers and accounting firms.

Our goal is for customers to benefit from more capabilities and products, wider coverage of regulatory environments and enhanced global customer service. This 24/7 support now covers a comprehensive range of entity management, client accounting, practice management, compliance, governance and workflow solutions to 35,000 operational users across 80+ jurisdictions.

Winner • Overall WealthTech Provider

47

Perpetual Global Adverse Media Monitoring

Private banks and wealth managers need 24/7 risk vigilance.

But with millions of news items from thousands of sources and in multiple languages generated daily, how can they be sure to receive need-to-know alerts rather than irrelevant noise?

smartKYC’s latest product, smartEYE, solves all of these problems.

Watches the world’s news and social media commentary in real-time, 24/7 to deliver precise risk alerts as soon as they are reported.

Carries out automated news analysis ensuring alerts are risk-classified according to your risk framework, are specific to your client, and contain new (rather than repeat) information.

Is truly multilingual so you can be as confident of your adverse media monitoring in languages such as Russian, Arabic or Chinese, as you are in English.

With smartEYE, private banks and wealth managers get risk-relevant, real-time alerts about their customers that allows them to act decisively and quickly. Compliance teams no longer have to wait for a periodic refresh cycle.

Instead, they receive adverse media trigger events in the form of precise alerts, as that news breaks. smartEYE represents the ultimate solution for perpetual KYC risk monitoring. smartKYC proudly sponsors this awards ceremony and we congratulate all the winners!

www.smartkyc.com/smarteye/

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The Second Annual WealthBriefing Channel Islands Awards Winners 2023 TECHNOLOGY CATEGORIES (TECHNOLOGY SOLUTION PROVIDERS) WINNER

Platform Provider

WINNER

Front Office

WINNER

Onboarding

WINNER

Client Reporting

WINNER

Transaction Processing

Overall WealthTech Provider

WINNER

Portfolio Management

WINNER

Compliance

Client Communications

WINNER

WINNER

WINNER Management Consultancy (Technology)

WINNER: Carey Olsen

WINNER: Corpay Cross-Border Solutions

WINNER: Investec Bank (Channel Islands) Limited

WINNER: Chris Stead - Melville Douglas

WINNER: ProFundCom

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INVESTMENT MANAGEMENT CATEGORIES WINNER Innovative Digital Asset Investment Platform

WINNER Overall Investment Manager with AuM Between £2-5 Billion

WINNER Trust Company Technology Platform

WINNER Trust Company Family Office Services

WINNER Independent Trust Company with AuA Between £2-5 Billion

WINNER Independent Trust Company with AuA Over £5 Billion

Trust Company ESG Programme

WINNER

WINNER Overall Trust Company with AuA Over £5 Billion

Pension Services

WINNER

WINNER Overall Investment Manager with AuM Over £5 Billion

TRUST CATEGORIES

Best Overall Trust Company

WINNER

PUBLICATIONS

WealthBriefing is the leading subscription-based business intelligence service for the wealth management community, with the latest news, analysis and in-depth features from around the globe. WealthBriefing subscribers are part of an international community for whom staying abreast of the latest industry developments is a crucial part of their professional practice.

Readers find our content on topics such as strategy, M&A, important people moves, investment management and asset allocation to be an essential resource in a fast-moving world.

The Asia-Pacific region’s meteoric rise as a major wealth management market has sparked huge demand for region-specific business information. WealthBriefingAsia was launched in 2009 to satisfy this growing information requirement, and it is the only wealth management news site focusing exclusively on the Asia-Pacific region. Providing indispensable news, features and industry views that are always relevant and concise, WealthBriefingAsia allows subscribers to conserve that most precious of all resources: time.

The North American wealth management market is one of the largest and most diverse in the world, and is markedly different from those in Europe and the Asia-Pacific region. Multi and single family offices in particular are a well-entrenched,integral part of the private wealth management landscape. Family Wealth Report provides need to know business intelligence in a convenient and easy-to-read format – straight to subscribers’ inboxes every day.

Nowhere else will you find such high quality, in-depth and often exclusive content all in one place.

WEALTH MANAGEMENT AND PRIVATE CLIENT EVENTS AND AWARDS SERIES A unique thought-leadership platform, WealthBriefing’s events foster intellectual debate on the challenges and opportunities facing the industry and are designed to be an optimal use of wealth managers’ precious time and present an excellent networking opportunity.

WealthBriefing has added to its offering for the global private banking and wealth management communities by running thirteen annual awards programmes for the family office, private banking, wealth management and private client communities.

The awards programmes are focused around three main category groupings: experts (individuals and teams); products and services for wealth managers and clients, and institutions of all sizes and types

BESPOKE RESEARCH SERVICES WealthBriefing has unrivalled access to the most senior wealth management professionals across the globe, meaning that our research reports represent guides to future best practice as much as being barometers of current industry trends.

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PRIVATE BANKING CATEGORIES Private Bank Corporate WINNER Social Responsibility Team

Private Bank Family Office Services Team

Overall Private Bank

WINNER

Private Bank Employer of the Year

WINNER

WINNER

Pure Play Private Bank

Private Bank Credit Provider Team

WINNER

PRIVATE CLIENT & FIDUCIARY SERVICE CATEGORY Legal Team

Private Bank Wealth Planning Team

WINNER

MARKETING & PR CATEGORY

Marketing and PR Campaign

WINNER

WINNER

WINNER

WINNER: Rathbones Investment Management International

WINNER: Ravenscroft

WINNER: Kevin Boscher - Ravenscroft

WINNER: RBC Wealth Management

WINNER: RBC Wealth Management

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LEADERSHIP & INDIVIDUAL CATEGORIES Leading Wealth Manager/ Investment Professional

WINNER

CHRIS STEAD

Chief Investment Officer (CIO)

MATTHEW SUTTON

WINNER

ANNA TRICKEY

WINNER

KEVIN BOSCHER

Lifetime Achievement

Female Leadership

Chief Executive Officer (CEO)

MATTHEW MILLARD-BEER

WINNER

WINNER

WINNER: SG Kleinwort Hambros

WINNER: SG Kleinwort Hambros

WINNER: Spring Investment Management

WINNER: SS&C Advent

WINNER: TrustQuay Viewpoint

WINNER: Standard Chartered

GLOBAL AWARDS Showcasing The Best in the Industry

Independence, integrity and genuine insight are the watchwords of the judging process.

2024

Announcements Schedule 18 JANUARY 2024

Miami Family Wealth Report Awards incorporating Latin America & the Caribbean

8 & 22 FEBRUARY 2024

WealthBriefing Swiss Awards WealthBriefing WealthTech Americas Awards

6 & 21 MARCH 2024

WealthBriefing Swiss EAM Awards WealthBriefing European Awards

2 & 30 MAY 2024

Family Wealth Report Awards WealthBriefingAsia & Greater China Awards

27 JUNE 2024

WealthBriefing Wealth For Good Awards

3 OCTOBER 2024

WealthBriefingAsia EAM Awards

21 NOVEMBER 2024

WealthBriefing MENA Awards

5 DECEMBER 2024

WealthBriefing Channel Islands Awards

For more information: + 44 (0) 20 7148 0188 (UK Office) www.wealthbriefing.com / www.wealthbriefingasia.com / www.fwreport.com