2022 Annual Conference Program Booklet - Orlando [Archives]

COMMITTEE WELCOME

On behalf of the Annual Conference Planning Committee, we welcome you to the 28th CIVSA Annual Conference. It has been three years since our last in-person Annual Conference, and the planning committee has been hard at work building what we hope will be an incredible experience. We are so excited to finally share what we have planned with you!

The Annual Conference program will take place over four days and is jampacked with educational sessions, keynote speakers, networking opportunities, group discussions, and fun after hours activities. We hope you will make the most of your experience and take advantage of all our program has to offer you. If you have any questions, please feel free to stop by the Information Desk, where one of our many fantastic volunteers would be happy to help.

As you participate in the conference, we encourage you to think about how you can get involved in CIVSA. Whether it be volunteering at the next conference, joining a standing committee, or even helping plan future conferences, getting more involved in CIVSA can be an immensely rewarding experience and is a great way to meet more CIVSA members - and as many of us know, meeting fellow CIVSA members is one of the best parts of being in CIVSA. To help you learn more about getting involved, we have planned an Involvement Fair for the final day of Conference, where you will be able to speak with current committee members to learn more about what goes into helping CIVSA run.

Planning a conference of this magnitude often feels like an insurmountable task. I would like to thank the Conference Planning Committee for their tireless efforts to help make today a reality. Each committee member brought so much creativity to the team and worked extremely hard on every single detail. I am so thankful for all of their effort and dedication.

The Annual Conference Planning Committee would also like to extend our very heartfelt gratitude and appreciation to two incredible individuals: Lindsey Darling, CIVSA’s Conference & Events Manager; and Jen McGowan, CIVSA’s Association Manager. Lindsey and Jen have been an integral part of the planning process from day one, and we would have not been able to pull off this conference without their guidance, advice, support, and encouragement. Their work often goes unrecognized and underappreciated, so please be sure to say thanks if you see them!

We are so excited that you could join us in Orlando this year. We hope you enjoy the 28th CIVSA Annual Conference and return to your institutions with a bounty of new ideas to help you improve the visit experience!

Sincerely,

Kelvin Lee

CIVSA Conference Chair, Stanford University

2022 Conference Planning Committee

Annual Conference Chair

Kelvin Lee

Stanford University

Local Arrangements & Transportation

Philadelphia Zimmermann, Chair

Flagler College

Kaci Abolt

University of Illinois Urbana-Champaign

Emily Stanley

Lasell University

Publicity & Promotions

Shari Foglesong, Chair

Truman State University

Alyssa Cannella

University of South Carolina

Owen Posey

Western Kentucky University

Welcome & Volunteers

Nicole Levy, Chair

Adelphi University

Natalie Mann

University of Georgia

Stella Santos

Champlain College

Sydney Jones

University of Central Arkansas

Tiffany King

University of Houston - Clear Lake

Programming & Education

Jayne Reimel, Chair

University of California, Santa Barbara

Brylee Groskreutz

Iowa State University

Liz Hill

Arizona State University

Paul Campbell

James Madison University

Kristy Papa

Texas Woman’s University

Spirit & Traditions

BJ Heidlebaugh, Chair Ohio University

Katie Holdgreve-Resendez

University of Colorado - Boulder

La Dawn Duvall

University of California, Berkeley

Jen McGowan Lindsey Darling

PRESIDENT’S WELCOME

1,090 days will have separated the Closing Dinner of our last in-person CIVSA Annual Conference, in Portland, Oregon, with this week’s Conference Welcome on Wednesday – the start of the 28th CIVSA Annual Conference.

The opportunity to gather again this week, with hundreds of professionals in higher education visitor and information services, is possible only thanks to a huge group of people going back not just the past few months but the nearly three years since our last in-person gathering.

Past Presidents Rob Patterson (Middle Tennessee State University) and Wes Sullivan (California Lutheran University), with support from former Conference and Events Manager and Past President Betty Spengler (Emeritus), worked tirelessly to negotiate contracts that would allow us to return to Orlando this year.

I consider myself personally and professionally fortunate to have spent the past 18 months working with Conference Chair Kelvin Lee (Stanford University) and his committee as they built a robust program for this week. Thank you to Programming & Education Chair Jayne Reimel (University of California, Santa Barbara), Publicity and Promotion Chair Shari Foglesong (Truman State University), Local Arrangements and Transportation Chair Philadelphia Zimmermann (Flagler College), Welcome and Volunteers Chair Nicole Levy (Adelphi University) and Spirit and Traditions Chair BJ Heidlebaugh (Ohio University). Without their hard work and the countless hours of support and guidance from Conference and Events Manager Lindsey Darling, we would not be here to enjoy a return to in-person programming.

And what a conference they have planned! Rollins College, the University of Central Florida, and Valencia College’s Downtown Campus have graciously opened their grounds to our attendees. We will hear from unparalleled speakers with Damus Smith, Louie Gravance and Leighann Lord. And after a busy week full of learning and networking opportunities, we’ll gather at Discovery Cove for Closing Dinner and Awards.

Between our first speaker and our Closing Dinner though, dozens of professionals in our industry will lead Educational Sessions covering topics across a brilliant assortment of tracks that are brand new to this conference. I believe these Educational Sessions are the foundation of our programming.

On a personal level, this opportunity to be in person this week feels like a major milestone for this Association. In the weeks at the start of the pandemic, CIVSA members rallied around each other – emails poured into the listserv, we texted quick questions to colleagues across the country for advice as we debated staffing with our leadership, we held evening gatherings on Zoom for a social connection when we longed for the chance to gather in-person. We held a virtual Annual Conference and a virtual Student Development Institute to keep solutions coming even when meeting in person couldn’t happen.

I am so proud to be a CIVSA member. If you are attending conference as a non-member, I hope you’ll see me or any member of this organization to hear why membership can benefit you and your institution. And if you are a member: thank you for staying the course with us. Your and your institution’s investment in this organization have provided all of us the opportunity to gather here this week.

I look forward to meeting you and learning from you, right here, in-person, in beautiful Orlando!

Taylor Blair

CIVSA President, University of Kentucky

ABOUT CIVSA

CIVSA CORE MISSION & VALUES

Our Vision

The CIVSA vision is to partner with higher education professionals to set standards of excellence in the field of information and visitor services.

Our Mission

Our mission is to provide knowledge exchange, research and connections in an inviting arena that builds professional and personal relationships.

Our Core Values

Education: “The act or process of imparting or acquiring particular knowledge or skills, as for a profession.”

Connection: “Developing sound working relationships in an organization.” Involvement: “A personal investment in the success of an organization.”

CIVSA’s STATEMENT ON Non-Discrimination

CIVSA is committed to providing an inclusive environment for all members, member institutions, and students. Our Association is proud of its diverse membership from institutions throughout the United States and multiple countries from around the world. We commit to treating all members respectfully, equitably, and with dignity. Upholding the Association’s commitment to being an inclusive organization means that all cultures, races, ethnicities, genders, ages, religions, sexual orientations, socio-economic backgrounds, abilities, and countries of origin are embraced and valued.

CIVSA stands in solidarity with advocates calling for greater diversity and enhanced inclusion. The world faces many challenges that divide us, but what unites us together in this Association is a steadfast commitment to providing knowledge exchange, research and connections in an inviting arena that builds professional and personal relationships.

The state of Florida has made headlines throughout the year for a number of bills (and some now-laws). Many of these policies have been described as discriminatory – some directly counter to CIVSA’s own Statement of Non-Discrimination.

We also know that there are organizations, nonprofits and many businesses in Orlando working everyday to support and advocate for marginalized Floridians.

We encourage you to consider supporting some of these organizations during your time in Orlando:

• Donate to Zebra Coalition (zebrayouth.org) – one of two CIVSA Cares organizations this year – from the Guidebook app. Zebra Coalition is a network of organizations which provide services to lesbian, gay, bisexual, transgender and all youth (LGBTQ+) ages 13 – 24.

• Support local Black-owned businesses, Asian American & Pacific Islander (AAPI) businesses, Hispanic & Latino restaurants, and LGBTQ+ events that have been identified by the Orlando Visitors Bureau during your visit. Reference the 2022 CIVSA Annual Conference Travel Guide for recommendations.

And before you leave Conference, be sure to talk with members of the Involvement Committee or Diversity and Inclusion Committee so that you can be part of the Association’s work over the coming year, as well. You can also complete the Get Involved! form in Guidebook.

ATTENDING INSTITutiONS

Adelphi University

Agnes Scott College

Aims Community College

Albion College

Albright College

Alfred University

Allegheny College

Alma College

Amarillo College

American University

Anderson University (IN)

Angelo State University

Anne Arundel Community College

Arizona State University

Arkansas State University

Arkansas Tech University

Assumption University

Auburn University

Augsburg University

Augusta University

Augustana University

Austin Peay State University

Baker University

Baldwin Wallace University

Ball State University

Baylor University

Belmont Abbey College

Belmont University

Bemidji State University

Berea College

Berry College

Binghamton University

Bishop’s University

Bloomsburg University of PA

Boston University

Bowling Green State University

Boyce College

Bridgewater College

Brigham Young University

Bucknell University

Buena Vista University

Butler University

BYU-Idaho

Cairn University

Cal Poly San Luis Obispo

California Lutheran University

Capital University

Carnegie Mellon University

Catawba College

Centre College

Champlain College

Clark University

Clarke University

Coastal Carolina University

Colby College

Colgate University

College of Charleston

College of Coastal Georgia

Colorado College

Colorado State University

Colorado State University Pueblo

Cornell College

Cornell University

Daemen University

Dakota State University

Dean College

Denison University

Drew University

Drury University

Duke University

Duquesne University

East Carolina University

Eastern Kentucky University

Eastern Oregon University

Eckerd College

Emerson College

Emory University

Endicott College

Fairfield University

Felician University

Flagler College

Florida Atlantic University

Florida Gulf Coast University

Florida International University

Florida Southern College

Florida State College at Jacksonville

Florida State University

Fordham University

Fort Lewis College

Franklin & Marshall College

Franklin College

Georgetown College

Georgia Institute of Technology

Georgia Southern University

Georgia Southwestern State University

Georgia State University

Gonzaga University

Grove City College

Gwynedd Mercy University

Hanover College

Hendrix College

Herzing University

Hofstra University

Hope College

Houghton College

Illinois Institute of Technology

Illinois State University

Illinois Wesleyan University

Indiana Tech

Indiana University Bloomington

Indiana University Purdue University

Indianapolis

Iowa State University

James Madison University

Johns Hopkins University

Juniata College

Kalamazoo Valley Community College

Kean University

Kentucky Wesleyan College

Keuka College

Knox College

Lamar University

Lancaster University

Lasell University

Lawrence Technological University

Lehigh University

Lenoir-Rhyne University

Lindenwood University

Lipscomb University

Louisiana Tech University

Loyola Marymount University

Lynn University

Macalester College

Marietta College

Marquette University

Maryville University

McMurry University

MCPHS University

Mercer University

Messiah University

Miami University

Middle Tennessee State University

Midwestern State University

Missouri Baptist University

Moody Bible Institute

Mount Saint Mary’s University

Muhlenberg College

Neumann University

New College of Florida

New Jersey Institute of Technology

New Mexico State University

New York University

Newberry College

Norfolk State University

North Carolina State University

North Park University

Northeastern University

Oakland University

Oglethorpe University

Ohio University

Old Dominion University

Oregon Institute of Technology

Oregon State University

Oxford College of Emory University

Pace University

Parish Episcopal School

Penn State University

Pepperdine University

Piedmont University

Pitzer College

Portland State University

Providence College

Purdue University

ATTENDING INSTITutiONS

COntinUED

Queens University of Charlotte

Qunnipiac University

Radford University

Randolph-Macon College

Rhode Island School of Design

Rider University

Roger Williams University

Rollins College

Sacred Heart University

Saint Mary’s University of Minnesota

Saint Peter’s University

Salve Regina University

Sam Houston State University

San Jacinto College

Seattle University

Shippensburg University

Skidmore College

Slippery Rock University

Snow College

South Texas College

Southeastern Louisiana University

Southern Illinois University Edwardsville

Southern Methodist University

Southern New Hampshire University

Southwestern University

Spelman College

Springfield College

St. Ambrose University

St. Bonaventure University

St. John’s University

St. Olaf College

Stanford University

Stephen F. Austin State University

Stetson University

Stevenson University

Stockton University

Suffolk University

Susquehanna University

Sweet Briar College

Syracuse University

Tarleton State University

Temple University

Texas A&M University

Texas A&M University-Corpus Christi

Texas Christian University

Texas State University

Texas Tech University

Texas Woman’s University

The Catholic University of America

The George Washington University

The Ohio State University

The University of Memphis

The University of Rhode Island

The University of South Florida

St. Petersburg campus

The University of Tampa

The University of Texas at Arlington

The University of Texas at Austin

The University of Texas at Dallas

The University of Texas at San Antonio

The University of Texas at Tyler

The University of Toledo

Towson University

Transylvania University

Trinity Christian College

Truman State University

U.S. Air Force Academy

Union College

University at Albany

University of Alabama

University of Alabama at Birmingham

University of Arizona

University of California, Berkeley

University of California, Los Angeles

University of California, Santa Barbara

University of Central Arkansas

University of Central Florida

University of Central Missouri

University of Cincinnati

University of Cincinnati Blue Ash

University of Colorado Boulder

University of Delaware

University of Evansville

University of Findlay

University of Florida

University of Georgia

University of Guelph

University of Hartford

University of Hawaii at Manoa

University of Houston

University of Houston-Clear Lake

University of Illinois at Urbana-Champaign

University of Iowa

University of Kentucky

University of Louisville

University of Maryland

University of Maryland, Baltimore County

University of Miami

University of Michigan

University of Minnesota Crookston

University of Minnesota Duluth

University of Minnesota Rochester

University of Minnesota-Twin Cities

University of Missouri

University of Missouri - Kansas City

University of Montana

University of Nebraska at Kearney

University of Nebraska at Omaha

University of Nevada, Reno

University of New Mexico

University of North Carolina at Asheville

University of North Carolina at Chapel Hill

University of North Carolina at Charlotte

University of North Carolina Wilmington

University of North Texas

University of North Texas at Dallas

University of Northern Colorado

University of Pittsburgh

University of Rochester

University of South Carolina

University of South Carolina-Aiken

University of Southern California

University of Southern Indiana

University of Southern Mississippi

University of St. Thomas (MN)

University of St. Thomas (TX)

University of Tartu

University of Tennessee

University of Texas Rio Grande Valley

University of the Cumberlands

University of the Incarnate Word

University of Utah

University of West Georgia

University of Wisconsin-Madison

University of Wisconsin-Milwaukee

University of Wisconsin-Platteville

Utah Valley University

Valencia College

Valparaiso University

Vanderbilt University

Vanguard University of Southern California

Villanova University

Virginia Tech

Warren Wilson College

Washington University in St. Louis

Wentworth Institute of Technology

West Chester University

West Virginia University

West Virginia University Potomac State College

Western Carolina University

Western Colorado University

Western Kentucky University

Western Michigan University

Western Oregon University

Western Washington University

Whittier College

Wichita State University

Willamette University

William Peace University

Worcester Polytechnic Institute

Wright State University

Xavier University

Yale University

York College of Pennsylvania

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CONFERENCE SCHEDULE

Tour: University of Central Florida Pre-registration with a $25 fee required.

CONFERENCE SCHEDULE

CONVENTION CENTER MAP

The maps below show the Caribe Convention Center as well as the primary section of the area where Conference events will be held.

SPONSORs & VENDORS

DIAMOND SPONSORS

GOLD SPONSOR

SILVER SPONSOR

EXHIBITORS

CIVSA CARES

A long standing CIVSA tradition is to give back to the Annual Conference host city by encouraging attendees to donate to an organization selected by the Conference Committee.

This Year’s CIVSA Cares Organizations are:

A Gift For Teaching is a central Florida-based provider of free school supplies to teachers and students who need them most. They manage free teacher supply stores where eligible teachers can shop for classroom essentials, reading books, and personal hygiene items to students in over 300 public schools in Orange & Osceola counties. Your donations will be used to purchase supplies that students and teachers so desperately need access to. A Gift For Teaching Website

Zebra Coalition is a network of organizations which provide services to lesbian, gay, bisexual, transgender, and all youth (LGBTQ+) ages 13 – 24. The Coalition assists young people facing homelessness, bullying, isolation from their families, and physical, sexual and drug abuse with individualized programs to guide them to recovery and stability. They assist LGBTQ+ youth of central Florida by providing housing and support services for homeless youth, outreach, and training to high school students and teachers, as well as cultural competency to local businesses and social service agencies.

Zebra Coalition Website

CONFERENCE SPEAKERS

Opening Plenary Speaker

Damus Smith

Are you compelling your customers? Are your employees compelled to go above and beyond for your organization? Do you have a compelling company culture? Damus can help! He is a compelling keynote speaker, author, and trainer that has years of experience helping organizations create compelling company cultures, attract more customers and retain more customers. Damus understands the challenges business leaders and professionals face on the path to success. He has spent almost two decades working in Corporate America helping organizations increase sales, improve leadership, and elevate employee performance. He’s been in the trenches running his own business as well since the age of 18 when he started his first business to help pay for his college tuition. Damus knows what resilience, perseverance, and determination truly mean. He understands the highs and lows of being in business and working in Corporate America.

Damus has seen his share of highs and lows. During his career as a business owner he has accumulated over $100,000 of debt, and in his sales career he was fired from his corporate job as a retail sales specialist. Not accepting defeat Damus sold his way out of over $100,000 debt to become a successful debt free entrepreneur today. He also compelled the same company that fired him to re-hire him where he became the top Retail Account Specialist within the organization, and had the courage to walk away from his high paying job as a retail sales specialist to start his own training and consulting businesses today. Damus has gained invaluable knowledge that he shares with people around the world!

Damus has excelled in his professional career as a Retail Sales Specialist and Strategic Account Manager for almost two decades where he has won numerous awards for being a top performer helping exceed sales goals for retailers across the country. He has excelled as a Strategic Account Manager dealing with the challenges of motivating people, improving employee performance, and effectively leading through change. Since 2001 Damus has trained and educated thousands of sales professionals, managers, and small business owners. He has worked with businesses such as Macy’s, Sears, JC Penney, Art Van Furniture, UAW, Ford Automotive Dealerships, Motor City Casino, Toyota, Blue Cross Blue Shield, Integrated Manufacturing Assembly and many more. He has helped these organizations increase their sales, improve their leadership, and create a compelling company culture.

CONFERENCE SPEAKERS

KEYNOTE SPEAKER

Louie Gravance

Louie Gravance is often referred to as “the guy that can make the Disney service concepts work outside of Disney.” From 1987 to 2014 Louie enjoyed a distinguished career with Disney theme parks, designing everything from live-entertainment experiences to customer service training programs through the Disney Institute in Orlando, Florida.

Following his hugely effective tenure in Orlando, Gravance left Disney to pursue other opportunities and soon amassed even more success working as a consultant, customer service speaker, and corporate culture guru. Louie has designed multi-million-dollar service campaigns for companies such as ING Financial, Choice Hotels, Microbac Technologies, Nikon and The American Council of Independent Laboratories.

Gravance has been credited with “literally changing the consciousness of business in America” through his service campaigns and initiatives that have included Bank of America’s “The Bank of America Spirit” campaign - deemed the most successful customer service training initiative in the company’s history.

In 2014 his unique entertainment and training experience was called upon to be part of the opening team of Harry Potter’s Diagon Alley expansion at Universal Orlando.

At only twelve years old, he began working in California as a stage, film and television actor and would go on to appear in over thirty-five national television commercials. In 1987, Gravance was offered a summer job with one of the entertainment industry’s most successful conglomerates, The Walt Disney Company, beginning as a comic at Disneyland in Anaheim, California and soon thereafter embarking on a nearly three-decade adventure at the Walt Disney World Resort in Orlando, Florida.

Gravance is the recipient of the Disney Partners in Excellence Award and the Spirit of Disney Award and has been recognized internationally as a Disney keynote speaker, having begun his professional speaking engagements on behalf of Disney in 1998.

Through his company Louie Gravance Creative Content, in Orlando, Florida, he continues to offer clients unique training programs with incorporated themes such as “Great Service Serves the Server First!” and powerful initiatives including “Service is a Superpower!”.

While corporate and employee growth is serious business, humor and heart remain at the center of every Louie Gravance presentation because he also knows, from experience, there’s no business BUT show business!

CONFERENCE SPEAKERS

Closing Plenary Speaker

Leighann Lord

I’ve been a stand-up comedian for 25 years. (Yes, I started when I was 10.) Comedy has literally taken me around the world and back again; from Baghdad to Brooklyn. (I’m kidding. I can’t afford to live in Brooklyn.) Comedy has opened the door to being an actor, author, and keynote speaker. I believe that humor makes people happy. Happiness gives us hope and my hope is that if we can laugh together we can live together.

As a second generation American of Caribbean descent, I consider myself lucky (you don’t get to choose your parents). Now retired, my Mom was a pre-school teacher. She stayed home with me until I was four-years old, teaching me how to read, write and use my imagination. My Dad, a king masquerading as a civil servant, was the head of the New York City Fire Department’s print shop (which means I can have incredibly geeky conversations about kerning and fonts). The baby of the family and the only girl, I grew up with a lot of love and laughter, which is where my comedy comes from. I’m not the funniest person in my family; just the one who gets paid for it.

I had a busy childhood: dance classes, Girl Scout meetings and regular outings to see Broadway and Off Broadway shows, which laid the foundation for my love of theatre and my work as an actor.

A native New Yorker, I was raised in Jamaica, Queens. In high school (St. Francis Preparatory School – Go Terriers!) I was a member of the color guard, marching band and drum corps (of course I thought I was the next Sheila E!). I earned a place in the LEAD Program (Leadership Education and Development) and INROADS. I graduated Magna Cum Laude from Baruch College, City University of New York, with a degree in Journalism & Creative Writing. I was accepted into City University’s Creative Writing MFA program but chose instead to pursue a career in Stand-Up Comedy.

Well... I didn’t go straight into stand-up. I took a five-year detour into corporate America. I hated it. It was great! There’s nothing like having a job you don’t want to motivate you to find the career you do.

I love doing stand-up and infusing humor into my keynotes because of the effect it has on people. I love watching them laugh, know, and grow. When someone comes up to me after a show or a talk and says, “I really needed that;” when they share a bit of their lives with me – anything from a job loss, to a death in the family or just a plain old bad day; and they say I made them laugh and feel better — that’s good stuff. That’s great stuff! It’s humbling and mutually uplifting. We need that.

Life is hard. Laugh harder.

SESSION DETAILS & SCHEDULE

EDUCATIONAL SESSION TRACKS

Equity and Inclusion: Multicultural Recruitment, Events, and Campus Diversity

Our visitor programs play a pivotal role in building a welcoming, inclusive, and supportive campus environment for all students. As we continue our efforts to improve campus diversity and inclusion, let’s learn from one another about how to improve representation in our own programs, as well as hosting programs and events for specific student populations in order to improve our campus communities for students who are non-traditional, LGBTQ+, disabled, and students of color, along with additional and intersectional identities.

Going Viral: Social Media & Virtual Events

As we have seen over the past year, students are increasingly engaging with our campuses online. From social media campaigns to virtual tours, online events and strategies are likely here to stay, so let’s learn from one another how to maximize our engagement with visitors in the virtual space.

Initial Impressions: Large Event Planning and Campus Collaboration

Between open houses, admitted student days, orientation and more, planning a large-scale event for students and their support networks is no easy task. Share your tips and best practices for organizing and hosting large events, including planning and assessment, utilizing campus partnerships, and day-of operations.

Navigating Turbulence: Campus Safety and Current Events

As the public face of your institution, navigating campus emergencies, controversies, and unflattering headlines can feel like an uphill battle with our staff often at the front lines. Whether you’re proactively preparing your team or addressing something new, learn from other professionals who have faced similar challenges including emergency preparedness, difficult conversations, and managing through uncertainty.

Opening Doors: Group Visits, Community Outreach, and Building Partnerships

Building strong relationships with off-campus partners, including schools and organizations, is a critical aspect of our work in improving access to higher education. However, hosting group visitors in addition to families can be a challenge, from overnight programs to school buses filled with eager elementary school students. Share your approach to group visits, including unique program options and strategies for building positive community relationships.

Staying Innovative: CRMs, Event Management Platforms, and Research & Assessment

From pen and paper to complex CRM systems, visitor data is what drives our work. We encourage you to share how your institution collects and analyzes visitor data and how it shapes your operations, including collection strategies, metrics, analytic assessments, and reporting practices. Learn how you can best leverage data to meet your campus and departmental goals, as well as improve the visitor experience.

Strengthening Your Team: Student Development, OffIce Culture, and Staff Training

Professional growth and development are central to the work that we do. Sessions in this track include those centered around both professional and student staff training and development, staff hiring and retention, and improving office culture. Whether you’re a new professional or seasoned manager, we encourage you to share innovative ideas and strategies that have helped to shape your office culture, build morale, and equip staff with the tools they need to succeed.

The Campus Experience: Daily Visits, Tours, and Custom Programming

The campus visit offers students the opportunity to see the university and envision themselves as part of the student body, making the important decision whether or not to apply or attend. For many of us, the demand from visitors for campus visits has increased while our resources have not. We want to hear how your institution is providing visitors with a positive campus experience that goes beyond the one-size-fits-all approach, including how you came to these solutions and how you measure success.

SESSION DETAILS & SCHEDULE

WEDNESDAY, JUNE 1

*All times in Eastern Daylight Time (United States)

Session 1 // 11:40 a.m. - 12:30 p.m.

Bring ‘Em Home

Room Location: Curacao 2

Vincent Phillips, Avery Harris, Meredith Mrok, & Meredith Roberts (Baylor University // Size: 15,000+; Both Office of Admissions & Visitor Services)

Opening Doors: Group Visits, Community Outreach, and Building Partnerships

Join in on the conversation on transforming your campus visit from just a college tour to a community experience. Invite guests to become a part of something greater than attaining a degree from your institution.

What’s the Big Deal about Generations?

Room Location: Bonaire 8

Emily Stanley (Lasell University // Size: Under 2,500; Both Office of Admissions & Visitor Services), Morgan Alford (The University of Alabama at Birmingham // Size: 5,000-15,000; Both Office of Admissions & Visitor Services)

Staying Innovative: CRMs, Event Management Platforms, and Research & Assessment

One of the most effective marketing tools is knowing your audience. Even in our industry, knowing what parents and students want while they’re on campus or attending a virtual event is priceless. An easy and effective way to do this is through the lens of generational perspectives. If you’re wondering why Gen Z is different from Gen X, why it’s important, or why you keep seeing generations discussed in the news, webinars, or other higher education spaces, this presentation is for you. We’ll give a background on the social science of generations (from a real sociology professor) and discuss how we’ve used our knowledge of generations to improve our campus visit, event, and social media experiences as well as student and staff training programs.

Can You Hear Me Now?

Room Location: Bonaire 1 & 2

Felicia Rivers (The University of Texas at Dallas // Size: 2,500-4,999; Only Visitor Services)

Equity and Inclusion: Multicultural Recruitment, Events, and Campus Diversity

Have you ever wondered why there are TikToks out about “how to be a student ambassador?” and you realize while playing on the ideas of awkwardness and corny jokes, it’s also a cry out for help! While its purpose should range to cover the many facets of the community that will soon be called home for prospective students, many campus tours can easily sound the same. Attendees will learn how to assess, train, and most importantly adapt to the ever-changing needs and wants of prospective students when visiting campus. This session will highlight data, analysis, and real-life scenarios that help to provide insight into why universities and colleges should adopt and cultivate the unique perspectives that live on campus beyond the obvious wiki page information. This session will also include a leading discussion around diversity and inclusivity on campus beyond basic demographics to learn how to speak to unique characteristics that could be applicable to many different students that will tour the campus. Examples include: building and maintaining partnerships with student resources on campus (student-led orgs included), leadership reform, and direct student ambassador engagement.

More sessions on Wednesday, June 1 from 11:40 a.m. - 12:30 p.m. continued on next page.

SESSION DETAILS & SCHEDULE

WEDNESDAY, JUNE 1

Session 1 // 11:40 a.m. - 12:30 p.m. (continued)

Admitted Today, Deposit Tomorrow: How Our Yield Events Seal the Deal

Room Location: Antigua 1 & 2

Shira Kerce & Kinsey Stout (Berry College // Size: Under 2,500; Both Office of Admissions & Visitor Services)

The Campus Experience: Daily Visits, Tours, and Custom Programming

The campus visit – we all know how important it is for prospective students, but for admitted students it is often the number one difference maker in helping them choose where to call home for the next four years. In this session, we’ll share how Berry College has adapted its admitted student events to make them highly personal and individualized, and in turn, highly effective at yielding the right students for Berry. From events recognizing the top tiers of academic achievement, to events that highlight all of the unique things you can only do at Berry (like hiking up a mountain right here on campus!), our yield events’ success relies on detailed planning, targeted outreach, pre-event surveys, countless campus partnerships, and leveraging our most valuable asset – current Berry students! We’ll share how we developed these events, what makes them so successful, and how other institutions can implement these ideas at their own schools.

Powered by Place

Room Location: Bonaire 5 & 6

Cecilia Heffernan (Marquette University // Size: 5,000-15,000; Both Office of Admissions & Visitor Services), Patrick Fredricks (Fort Lewis College // Size: 2,500-4,999; Both Office of Admissions & Visitor Services)

The Campus Experience: Daily Visits, Tours, and Custom Programming

Location, location, location! Students (and families) are not just looking for a college to continue their education but rather a community to grow and thrive in. We will share how we integrate the location and identity of our (very different) institutions in our physical space, visit experiences, and community/vendor partnerships. From the coffee you serve to the talking points of student ambassadors to even the type of programs you offer, it’s all about the environment and experience you create. Wherever in the world you are hosting visits, we can help you leverage your location!

Being a Student Ambassador: It’s More Than Just a Tour Guide

Room Location: Curacao 5 & 6

Mike Smith & Chris Harris (Georgia Southern University // Size: 15,000+; Both Office of Admissions & Visitor Services)

Strengthening Your Team: Student Development, OffIce Culture, and Staff Training

Are you having a hard time getting your students to complete those “other ambassador duties as assigned”? Come to this session to learn how the Southern Ambassadors at Georgia Southern University utilize their “nest” system to divide the team up into 7 focus areas. Within these focus areas, each “nest” has its own role, which we have found helps spread the workload around, and helps our students work on projects that are of interest to them, all while growing in their student development.

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SESSION DETAILS & SCHEDULE

WEDNESDAY, JUNE 1

Session 1 // 11:40 a.m. - 12:30 p.m. (continued)

Moving On Up, To The Leadership Side!

Room Location: Bonaire 4

Kristina Papa (Texas Woman’s University // Size: 5,000-15,000; Only Office of Admissions)

Strengthening Your Team: Student Development, OffIce Culture, and Staff Training

From Campus Visits and Events to Associate Director of Admissions, the journey has been rewarding! Throughout your time as the Events Coordinator, you may believe that this role would not allow you to become the next Associate Director of Admissions in your institution. However, in having an events background and experience, climbing to the top of the Admissions leadership ladder proves that event planning is the key to success. During this session, you will have the opportunity to: utilize the tools you received from event planning towards success in the leadership ladder, enhance your professional goals, and more!

CAS 2.0

Room Location: Curacao 4

Megan Adams (University of Louisville // Size: 5,000-15,000; Only Office of Admissions), Paul Hovey (Fairfield University // Size: 2,500-4,999; Only Office of Admissions)

Strengthening Your Team: Student Development, OffIce Culture, and Staff Training

Attend this informative session to learn more about CAS (Council for the Advancement of Standards in Higher Education) and how CIVSA and CAS work together to advance the field of Visitor Services. This session will also cover the newly revised CIVS Standards. Our Standards were revised in 2020-2021 and include the most up to date information on how to make your visit program a success!

SESSION DETAILS & SCHEDULE

WEDNESDAY, JUNE 1

*All times in Eastern Daylight Time (United States)

Session 2 // 2:10 p.m. - 3 p.m.

New Hope for Surveying: Surveying 101

Room Location: Curacao 2

Jordan Glover (Penn State, University Park // Size: 15,000+; Both Office of Admissions & Visitor Services), Patrick Pitoniak (Yale University // Size: 5,000-15,000; Only Visitor Services), Jen Reif (Purdue University // Size: 15,000+; Only Visitor Services), Whitney Rollerson (University of Southern California // Size: 15,000+; Both Office of Admissions & Visitor Services)

Staying Innovative: CRMs, Event Management Platforms, and Research & Assessment

In this session join the Research & Assessment committee for some basics on survey question writing, survey design, question choice, and other tips and tricks for making your surveys the best they can be.

Strategic Phrasing and Inclusive Language for Prospective Student Visits

Room Location: Bonaire 4

Brandon McDonald (Penn State University // Size: 15,000+; Both Office of Admissions & Visitor Services)

Equity and Inclusion: Multicultural Recruitment, Events, and Campus Diversity

This presentation goes over the use of inclusive language to cultivate a welcoming environment for prospective students and their guests. In addition, this presentation will cover suggested language to help tour guides and professionals communicate effectively during prospective visits. Namely when interacting with different types of students and methods for working through difficult situations.

Campus Community: The Importance of Building Relationships

Room Location: Curacao 5 & 6

Jael Johnson (University of Nebraska at Kearney // Size: 5,000-15,000; Both Office of Admissions & Visitor Services)

Initial Impressions: Large Event Planning and Campus Collaboration

When was the last time you spoke with your campus partners? [And merely asking for their help with an upcoming event does not count…sorry.] When was the last time you set a meeting to discuss their recruitment efforts or to check in to see how your current relationship is going or to discuss your office’s recruitment vision? Friends, it is extremely important to make sure you all are on the same page regarding your campus’ recruitment efforts. After all, you are a team [you work for the same institution] and working towards the same goal [to get more students to your campus]. Stop spinning your wheels by working alone in your “silo” because with your powers combined, you can get your campus headed into the right direction. Work smarter, not harder – this is a time where everyone’s resources are extremely valuable. If you are involved in recruitment for your campus, this session is a must! Hear how the University of Nebraska at Kearney under new leadership intentionally connected with their campus partners – everything from setting up meetings, to asking questions that helped get the needed answers, to bridging gaps/making connections between campus partners.

More sessions on Wednesday, June 1 from 2:10 p.m. - 3 p.m. continued on next page.

SESSION DETAILS & SCHEDULE

WEDNESDAY, JUNE 1

Session 2 // 2:10 p.m. - 3 p.m. (continued)

How Personalization Can Transform the Daily Visit

Room Location: Bonaire 5 & 6

Emily Rivers, Brandon Gross, & Valerie Leonberger (Stevenson University // Size: 2,500-4,999; Both Office of Admissions & Visitor Services)

The Campus Experience: Daily Visits, Tours, and Custom Programming

In today’s admissions environment, it is crucial to understand the importance of personalization for each guest that attends a visit on campus. Attendees will leave this session understanding why a one-size-fits-all approach does not lead to a memorable experience for prospective families. At Stevenson University, we have implemented a variety of initiatives to improve each of our tour ’s experience on our campus. Join us as we explore and explain some of these initiatives, and provide tips on how to bring this back to your own office.

Navigating Overnight Visits

Room Location: Bonaire 1 & 2

Gracyn Schriner (St. Ambrose University // Size: 2,500-4,999; Both Office of Admissions & Visitor Services)

The Campus Experience: Daily Visits, Tours, and Custom Programming

Interested in starting overnight programs at your institution? Whether you were hosting these regularly preCOVID, or are new to overnights, come learn from St. Ambrose University! Our overnights are the highest yielding event program that we offer. SAU’s agenda and recent changes that were made for the recent recruitment cycle will be provided, as well as suggestions and steps to bring overnight programs to your institution. The individualization that we have for our overnight program is something we try to incorporate in all of our event programs, and in this session I’ll share examples of how we do just that.

Ikigai: Setting Intentions for a Fulfilling Role in Higher Education

Room Location: Bonaire 8

Stella Santos (Champlain College // Size: Under 2,500; Both Office of Admissions & Visitor Services), Jessica Parr (Duquesne University // Size: 5,000-15,000; Both Office of Admissions & Visitor Services)

Strengthening Your Team: Student Development, OffIce Culture, and Staff Training

Our session will reference models and practices from “Ikigai: The Japanese Secret to a Long and Happy Life” by Hector Garcia and Francesc Miralles.

The energy of reflection and storytelling is deep rooted within the Ikigai model and can often help us strengthen the connections we make with current and prospective students. Join us as we explore setting the best intentions behind empowering your role and creating meaningful and impactful events for all students. Learn how to take it back to your roots, reflect on why you’re here and how to focus on best practices from developing student ambassador groups to our experience in planning BIPOC and first generation access events. Take away action steps to set intentions daily and be able to share these practices with your colleagues as you strengthen connections with current students and recruit the next generation of scholars.

More sessions on Wednesday, June 1 from 2:10 p.m. - 3 p.m. continued on next page.

SESSION DETAILS & SCHEDULE

WEDNESDAY, JUNE 1

Session 2 // 2:10 p.m. - 3 p.m. (continued)

SNAP! You’re a Team!

Room Location: Curacao 4

Patrick Frazier & Emily Bingham (Western Carolina University // Size: 5,000-15,000; Both Office of Admissions & Visitor Services)

Strengthening Your Team: Student Development, OffIce Culture, and Staff Training

Training student employees can always be a challenge. Whether you are training new student staff or returning staff members, finding ways to connect and train staff is an ongoing issue. Knowing that this can be a challenge, learning new ways to form and develop team synergy can be a tasking ordeal. That’s why this session is going to be interactive! Instead of just talking about training methods and activities, you are going to be able to participate in some of the activities that Western Carolina has found most effective when training student staff each year!

10 Secrets to Improve Campus Visits

Room Location: Antigua 1 & 2

Casey Thomas (Arizona State University // Size: 15,000+; Both Office of Admissions & Visitor Services), Kailey MacDonald (Full Measure Education*)

Staying Innovative: CRMs, Event Management Platforms, and Research & Assessment

Campus visits are a critical engagement opportunity — and one that directly impacts where students apply and ultimately attend. But are your tours pulling their weight? In this educational session, we’ll reveal 10 secrets for creating impactful visits and practical strategies to help level up your tours — on campus and off. During the session, you’ll hear how Arizona State University, along with other CIVSA members across the nation, improved their visit experiences using these strategies. Come learn from best practices in implementing these improvements so that you can drive meaningful results.

You’ll learn how to:

Create truly engaging, impactful visits for prospective and accepted students

Boost the effectiveness of in-person and virtual campus tours

Offer true personalization at scale — ensuring relevant experiences every time

Effectively track and measure the impact of your efforts

Increase tour participation, application volume, and enrollment

*Diamond Sponsors for the 2022 CIVSA Annual Conference have an opportunity to co-present with a member institution. This session is not an endorsement by CIVSA of a specific organization or sponsor.

SESSION DETAILS & SCHEDULE

WEDNESDAY, JUNE 1

*All times in Eastern Daylight Time (United States)

Session 3 // 3:10 p.m. - 4 p.m.

Group

Visits: Creating

a “College-Going Culture” While Managing Mass Chaos

Room Location: Bonaire 5 & 6

Ali Anderson & Terry Jackson (West Virginia University // Size: 15,000+; Only Visitor Services)

Opening Doors: Group Visits, Community Outreach, and Building Partnerships

If you’re overseeing large group tour programs and wondering why each one seems more chaotic than the last, you’re not alone. At West Virginia University, we average 7,000 students over 125 visiting schools/organizations each year for these outside groups alone. When I inherited our program I often asked myself, “why are we even doing this?”. It was taking up valuable time and resources, overwhelming our tour guides, and frustrating our campus partners when things never went according to plan. But my background in K12 Education reminded me that these interactions with higher education at a young age can leave a lasting impact, and we decided to make several much-needed changes. The goal was to de-stress our team, lessen the burden on others around the institution, and focus groups’ visits around creating a college-going culture. We did that in three primary ways: establishing clear boundaries, adding educational components to existing activities, and developing pre- and post-visit activities for students to further their learning of higher education. Nothing fancy, no large budget, and no PhD in curriculum development required – just a passion for your school and a desire to simplify! As Deepak Chopra said, “all great changes are preceded by chaos”.

19 Tours & Counting

Room Location: Curacao 2

Owen Posey (Western Kentucky University // Size: 15,000+; Both Office of Admissions & Visitor Services)

The Campus Experience: Daily Visits, Tours, and Custom Programming

The demographics of students are continually evolving, and your campus tours should be too. Culture and diversity shape universities across the country, meaning that each guest looks for something different when visiting your campus. Through offering a variety of tours from bus, evening, and academic program visits, restructuring the foundation of the campus tour displays what each facet of your campus does best. While this platform not only provides tour guests with a more desirable experience, it also eliminates stress that visit coordinators face daily, aiming to fulfill special tour requests. It’s time we revisit how we envision campus tours.

Hiring the Face of Your University! Learn Ways to Recruit, Hire and Retain Tour Guides

Room Location: Antigua 1 & 2

Rae Macha (Texas State University // Size: 15,000+; Both Office of Admissions & Visitor Services)

Strengthening Your Team: Student Development, OffIce Culture, and Staff Training

Learn how Texas State University recruits new faces to welcome prospective Bobcats and the three step process used to interview the best. Interviews with professional staff, student staff and activities to break the ice make for an extensive screening process. Once hired, professional development opportunities are key to help retain staff. Learn what students are interested in and what keeps them loving their position.

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SESSION DETAILS & SCHEDULE

WEDNESDAY, JUNE 1

Session 3 // 3:10 p.m. - 4 p.m. (continued)

Slate CRM: Reimagining Your Events

Room Location: Curacao 5 & 6

Kristin Thomas (Messiah University // Size: 2,500-4,999; Only Office of Admissions) & Christopher Kwan (Technolutions*)

Staying Innovative: CRMs, Event Management Platforms, and Research & Assessment

New to the CRM world? Researching which one will best fit your institution? Come hear why we are proud to be a Slate school and how we have implemented it over the past 5 years. From visit and event planning, tracking, and execution to application management, communication, and surveys, we have been able to take our recruitment efforts to the next level with the endless possibilities of using Slate as our CRM.

*Diamond Sponsors for the 2022 CIVSA Annual Conference have an opportunity to co-present with a member institution. This session is not an endorsement by CIVSA of a specific organization or sponsor.

Pay to Post: Utilizing Campus Tour Guides to Create a Social Media Intern Team

Room Location: Bonaire 8

Lauren Samuelson (Centre College // Size: Under 2,500; Both Office of Admissions & Visitor Services)

Going Viral: Social Media & Virtual Events

Campus tour guides are experts on sharing their unique campus experiences with prospective students and this sharing can be expanded through the power of social media! Creating a group of current student voices and experiences to create content, manage takeovers, and do market research on best social media practices can greatly improve the power of admission social media accounts. This session will address how an admission social media internship team can handle posting for platforms like Instagram, Tik Tok, Facebook, and more, to best share student experiences. Join us for this session to learn more about best practices of leading a student social media intern team & for more ideas about admission social media engagement!

Admitted vs. Enrolled: Creating Programs with Your Audience in Mind

Room Location: Bonaire 4

Rebecca Haupt Aldredge (Bucknell University // Size: 2,500-4,999; Both Office of Admissions & Visitor Services)

Initial Impressions: Large Event Planning and Campus Collaboration

Why do we call it “Admitted Students Day” if so many of them are already enrolled? This simple question is what prompted our team to approach spring yield events in a new way. In Spring 2020 we set out to separate the Admitted and Enrolled Student Audiences for the first time ever and design programs that cater to the unique needs of each group...but as with all things 2020, the concept was thwarted by a global pandemic. Now in Spring 2022 Bucknell is back at it again to put this theory to the test. Join this session to hear about what worked, what didn’t, and a work flow that will help you design new and innovative programming with your target audience in mind.

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SESSION DETAILS & SCHEDULE

WEDNESDAY, JUNE 1

Session 3 // 3:10 p.m. - 4 p.m. (continued)

Student Development...Who Has Time for It?!

Room Location: Curacao 4

Katie Holdgreve-Resendez (University of Colorado Boulder // Size: 15,000+; Both Office of Admissions & Visitor Services)

Strengthening Your Team: Student Development, OffIce Culture, and Staff Training

Student development is part of our daily jobs, from working with our student employees and ambassadors, to communicating with prospective students. It doesn’t have to be staged and prepped in order to be successful! Sometimes the most unintentional interactions, those that we haven’t planned, are the conversations that have the most impact in helping our students learn, develop and grow. This overview and interactive session on Perry’s Theory of Intellectual Development will help us all remember that we don’t have to stage interactions, but improvise as they come up! Come for a mini-refresher or learn about Perry for the first time and how you can make time for daily interactions and learning with students.

It’s Kind of Fun to Do the Impossible - Doing More with Less

Room Location: Bonaire 1 & 2

Elena Martinez (Florida International University // Size: 15,000+; Both Office of Admissions & Visitor Services), Dillon Montes De Oca (University of West Georgia // Size: 5,000-15,000; Both Office of Admissions & Visitor Services)

The Campus Experience: Daily Visits, Tours, and Custom Programming

Are you feeling understaffed? Join us for a session about making the most with limited resources. Learn how to maximize tour guide schedules, recruit volunteers, and leverage campus partnerships. You will also hear about tips and tricks on creating incentives and professional development opportunities for your student workers.

Self-Guided Tours for Higher Education

Offer your audience a safe option to explore and experience sites and locations with mobile SelfGuided Tours. Whether physically visiting or touring remotely, Guidebook’s engaging audio, visual tours enable audiences to get a firsthand look at your points of interest.

How Guidebook Works

With our platform, Builder, you have the freedom to create an engaging Self-Guided Tour that tells your story through custom tour route, imagery, and narration.

On-Campus and Remote Tours

Flexible route creation using Google Maps

Narration and content at each stop

GPS enabled guidance when on campus

Additional in-guide content

Branding and customization options

Flexibility for multiple tours per guide

Consultation throughout the build process

SESSION DETAILS & SCHEDULE

THURSDAY, JUNE 2

*All times in Eastern Daylight Time (United States)

Session 4 // 9 a.m. - 9:50 a.m.

Goodbye Google Docs: Group Tours in Slate

Room Location: Bonaire 8

Camille Munoz & Tahlieah Sampson (UNC Charlotte // Size: 15,000+; Both Office of Admissions & Visitor Services)

Staying Innovative: CRMs, Event Management Platforms, and Research & Assessment

Calling all Slate users! At UNC Charlotte, group tours are one piece of a larger college access initiative which aims to bring students to campus who otherwise may not have the opportunity to visit.

Attend this session to learn how to maximize Slate to provide a welcoming and inclusive group tour experience. We’ll cover everything from chaperone registration to student check-in as well as customizing the information given on tour to ensure that student attendees are empowered to ask questions throughout their visit and foster an understanding that college is for everyone.

Can You See My Screen?

Room Location: Bonaire 1 & 2

Jordan Glover (Penn State, University Park // Size: 15,000+; Both Office of Admissions & Visitor Services)

Going Viral: Social Media & Virtual Events

Join Penn State to hear about unique takes on virtual programming, tips and tricks for hosting large-scale virtual events, and transitioning virtual events into in-person programming. Throughout COVID-19 we added different types of virtual events, and once in-person programming resumed, we moved some of those to in-person events and will continue to host some virtually. In this session we will talk about how we made those decisions, how we flex virtual programming to maximize our resources, and how we plan to continue adjusting virtual programming in the future. Additionally, we will share some events we tried without success. We will also share event management techniques we learned while offering virtual open house-style events with attendance reaching 2,500+ throughout COVID-19.

Insights from a Coach: A Guide to Coaching Your Team

Room Location: Curacao 5 & 6

Mel Baxter (New York University // Size: 15,000+; Only Visitor Services)

Strengthening Your Team: Student Development, OffIce Culture, and Staff Training

As a higher education professional, have you ever realized how often you serve as a coach? It’s probably more than you realize or give yourself credit for. This session is built for anyone looking to hone their coaching skills. Whether you supervise ambassadors, full-time staff or both, you will gain insight on how to better support your direct reports. We will talk through tools and techniques that you can use on a regular basis, such as questioning, challenging, empowering and reflecting. My goal is that by attending this session, you will become even more confident in your coaching abilities!

More sessions on Thursday, June 2 from 9 a.m. - 9:50 a.m. continued on next page.

SESSION DETAILS & SCHEDULE

THURSDAY, JUNE 2

Session 4 // 9 a.m. - 9:50 a.m. (continued)

Now, That’s an IDEA! Creating a More Inclusive and Accessible Visitor Experience

Room Location: Antigua 1 & 2

Brittany Tellez & Kyle Fisher (University of Arizona // Size: 15,000+; Both Office of Admissions & Visitor Services)

Equity and Inclusion: Multicultural Recruitment, Events, and Campus Diversity

It always starts with an idea. “How do we make ALL visitors feel welcome? What if we found more ways to make our tours more accessible? We should find better solutions to connect with students in their own spaces.” Even the smallest idea can make a huge difference for our prospective students and their supporters.

In the University of Arizona’s Office of Admissions, a single idea about Universal Design sparked a department-wide movement. With the creation of the “Inclusion, Diversity, Equity and Access (IDEA) Committee,” campus recruiters, coordinators, event planners, administrative assistants, and leaders have the opportunity to work together and create a more inclusive and welcoming admissions experience. From hybrid events to caption training, inclusive access statements to ambassador-led tour route audits, every aspect of the recruitment process continues to be reviewed through the lens of inclusivity and access.

How can you spark an IDEA in your own office? Join us and learn how to find resources, how to empower your students in guiding the way to inclusivity, and more!

Where The Wild Events Are

Room Location: Bonaire 4

Julee Mitsler (Lindenwood University // Size: 2,500-4,999; Other - Communications & Public Relations)

Initial Impressions: Large Event Planning and Campus Collaboration

When programming for current students intersects with prospective student recruitment events, things can get WILD! Learn how we managed to coordinate our Future Lion Day with an end-of-season tailgate, community day for first responders, and more than 20 external vendors.

The Power of Autonomy

Room Location: Curacao 4

Gavin Waits (Illinois Institute of Technology // Size: 2,500-4,999; Both Office of Admissions & Visitor Services)

Strengthening Your Team: Student Development, OffIce Culture, and Staff Training

Autonomy... You either hate it or you love it. Working in visitors services we are often siloed into our buildings and operations, sometimes forcing us to be more autonomous than the rest of our greater division. During this session, I will review how to manage yourself, your team, and manage up in a very autonomous environment and how it can spark creativity. I will also review how to inspire your student worker team to become more autonomous and understand this responsibility.

More sessions on Thursday, June 2 from 9 a.m. - 9:50 a.m. continued on next page.

SESSION DETAILS & SCHEDULE

THURSDAY, JUNE 2

Session 4 // 9 a.m. - 9:50 a.m. (continued)

Building an Overnight Campus Preview That Won’t Break the Bank

Room Location: Curacao 2

Natalie Foreman & Tony Culak (Sam Houston State University // Size: 15,000+; Only Visitor Services)

The Campus Experience: Daily Visits, Tours, and Custom Programming

Every institution is facing enrollment deficits. At Sam Houston State University, the Visitor Services Office has developed an intentional and targeted summer camp event titled Camp@SAM to provide rising high school seniors a chance to experience what it’s like to be a Bearkat. Through a low cost, 2-day, overnight campus experience, students get a chance to participate in presentations from student support services, hear about our degrees and programs, stay in our dorms, and get to complete their admissions application. Our tour guides serve as their “camp counselors” and work to build meaningful relationships to help encourage them as they begin their college selection journey. This event has seen a 90% enrollment rate of those students who attend Camp@SAM. This session will discuss the planning, duties for staff and students, execution, and follow-up of this event that has helped it to be such a success for recruiting students to SHSU.

One Tour Doesn’t Fit All

Room Location: Bonaire 5 & 6

Samantha Webb (Carnegie Mellon University // Size: 5,000-15,000; Only Visitor Services)

The Campus Experience: Daily Visits, Tours, and Custom Programming

What should we include on the tour? What makes us unique that we want to show off? These are just two of the questions to start with when developing a variation of your campus tour, yet the audience is one of the most important aspects when strategically making that decision. At Carnegie Mellon University we have developed numerous tour types and variations as different requests have been made for admitted students, alumni/donors, new staff, current students and more. We will also talk about various platforms that we have used to host tours online, in-person and even scavenger hunt-style, while still promoting the CMU brand in each. Join this session if you work with your campus tour or ambassador program, are visitor experience professionals or want to learn about different touring options.

END LIST Thursday, June 2 from 9 a.m. - 9:50 a.m.

SESSION DETAILS & SCHEDULE

THURSDAY, JUNE 2

*All times in Eastern Daylight Time (United States)

Session 5 // 10 a.m. - 10:50 a.m.

Enhancing the Campus Visit Experience Through Assessment

Room Location: Curacao 5 & 6

Kayla Hubbard (The University of Memphis // Size: 15,000+; Only Office of Admissions)

Staying Innovative: CRMs, Event Management Platforms, and Research & Assessment

Looking to enhance your campus visit program and elevate the student tour guide experience? Join us as we offer surveys, one-on-ones, and benchmarking as tools for effective assessment and engagement. If you are hoping to learn more about data driven decision making in enhancing campus tour experiences, this presentation might just be for you!

First-Gen, First Search

Room Location: Bonaire 1 & 2

Anthony Perez (Western Michigan University // Size: 15,000+; Only Office of Admissions)

Equity and Inclusion: Multicultural Recruitment, Events, and Campus Diversity

We have seen an increase in the amount of first-generation college students in recent years. The college search process is stressful, add on being a first-generation college student and it becomes a maze of confusion for first-time families going through the process. The goal of this topic is to provide insight into the support that first-generation college students and families need in order to navigate the process. I will discuss the trends, definitions, and research while providing potential solutions or ideas that could aid in how we work with first-generation families.

Campus Tours, Is Hybrid the New Normal?

Room Location: Curacao 2

Megan Adams (University of Louisville // Size: 5,000-15,000; Only Office of Admissions), Jonathan Clues (StudentBridge*)

Going Viral: Social Media & Virtual Events

The pandemic forced higher ed to change its recruiting strategy overnight! No longer could in-person interactions be the culmination of all your recruitment efforts. Schools had to compete in the crowded online space and while many struggled to stand out, some had a stronger digital presence and strategy and turned the crisis into an opportunity.

As we move into a post-Covid world and we begin to settle on the “new normal”, how do we meet our customers where they are and based on where they are and what they want? How have their expectations changed? And what is a Hybrid Campus Tour Experience? In this session, we will give you insights on how Hybrid is the New Normal.

*Diamond Sponsors for the 2022 CIVSA Annual Conference have an opportunity to co-present with a member institution. This session is not an endorsement by CIVSA of a specific organization or sponsor.

More sessions on Thursday, June 2 from 10 a.m. - 10:50 a.m. continued on next page.

SESSION DETAILS & SCHEDULE

THURSDAY, JUNE 2

Session 5 // 10 a.m. - 10:50 a.m. (continued)

Learn How to Build Up a Volunteer Student Ambassador Program When Student Employment is Down

Room Location: Curacao 4

Cameron Olson & Rachel Tatge (University of Wisconsin-Madison // Size: 15,000+; Only Office of Admissions)

Navigating Turbulence: Campus Safety and Current Events

Recruiting paid ambassador positions is difficult in this ever-evolving job market, but what about volunteer ambassadors? If that seems impossible or you’re struggling to recruit unpaid ambassadors, come learn how the University of Wisconsin—Madison successfully recruits, retains, and utilizes undergraduate students for our volunteer student ambassador program—Wisconsin Admissions Volunteers (WAVs).

During this session, we’ll share the successes and challenges we’ve encountered building our volunteer ambassador program, and the various ways we work with and utilize undergraduates volunteers as they support us during open houses, admitted student days, call-out nights, panels, and various event support tasks.

We’ll also reveal some easy but pivotal ways we’ve strengthened our program over the years, making it more appealing to undergraduate student volunteers.

We’ll discuss the pitfalls we’ve encountered along the way and provide tips on how to circumvent certain struggles that come with running a volunteer-only program, ensuring you’ll leave this session prepared for a steady flow of volunteers for your admissions events and outreach at your university or college.

This session is intended for anyone who is interested in starting or strengthening a volunteer-based ambassador program or just wants to learn how UW—Madison runs its program.

Hybrid Approaches to Events: A Global Perspective

Room Location: Bonaire 8

Lyndsey Spiers (Lancaster University // Size: 5,000-15,000; Both Office of Admissions & Visitor Services)

Initial Impressions: Large Event Planning and Campus Collaboration

The Covid-19 pandemic has lead to an increase in online activity, and the success of some of this has changed the approach to student recruitment longer term. This session will present findings from my Masters project researching the impact of Covid-19 on student recruitment from the perspective of various stakeholders, including parents, siblings and careers advisors as well as the students themselves, and the resultant changes made within the events team at Lancaster University.

More sessions on Thursday, June 2 from 10 a.m. - 10:50 a.m. continued on next page.

SESSION DETAILS & SCHEDULE

THURSDAY, JUNE 2

Session 5 // 10 a.m. - 10:50 a.m. (continued)

Radical Self Care for Campus Visit Professionals

Room Location: Bonaire 5 & 6

Rebecca Haupt Aldredge (Bucknell University // Size: 2,500-4,999; Both Office of Admissions & Visitor Services)

Strengthening Your Team: Student Development, OffIce Culture, and Staff Training

Overworked? Underappreciated? Burnt out? Or somewhere in between? In 2020 many of our lives came to a screeching halt as one by one the activities (and campus events) we loved were cancelled. Now, as things have started reopen and feel more normal we’ve found ourselves right back into the “busier the better” mindset...but is busier really better? Perhaps not.

In this session you’ll be invited to slow down, reflect on your own self-care practices, and leave with new strategies to implement immediately.

Ambassadors Assemble: Motivating Your Superheroes

Room Location: Antigua 1 & 2

Stephanie Gavin & Shannon O’Brien (New Jersey Institute of Technology // Size: 5,000-15,000; Both Office of Admissions & Visitor Services)

Strengthening Your Team: Student Development, OffIce Culture, and Staff Training

In a post-WFH world, the Great Resignation has been a topic of conversation for many employers, with Gen Z leading the charge. Employees are now looking for roles that align with their interests and have high intrinsic value to them- not just the highest salary. But how does that impact Student Ambassadors? In this session, we will take a look at how we have changed our program to create a work model that not only pays students, but supplements all aspects of their collegiate experience. We will also look at how we as professionals are motivated in our roles, with a chance for participant collaboration to help discuss how we are all working to support and motivate our students. From providing a social outlet to networking both in and out of the institution to additional professional development opportunities designed with them in mind, our students have continued to outperform previous years, even with fewer monetary incentives. This presentation is designed to help those working with and supervising students learn how they can better connect with them to create more meaningful experiences while they serve as ambassadors to their institution.

SESSION DETAILS & SCHEDULE

THURSDAY, JUNE 2

*All times in Eastern Daylight Time (United States)

Session 6 // 2 p.m. - 2:50 p.m.

Leveraging Technology to Reach Prospective Students and Families

Room Location: Bonaire 4

Tiffany King (University of Houston-Clear Lake // Size: 5,000-15,000; Both Office of Admissions & Visitor Services)

Staying Innovative: CRMs, Event Management Platforms, and Research & Assessment

Technology creates many opportunities for colleges and universities to provide innovative experiences for students. As a result of the COVID-19 pandemic our university has agreed to purchase new software to allow us to reach new populations of students in our recruitment efforts. It has provided us the ability to communicate through effective technology use, enhance collaboration through the digital space, and reach new populations of students. Learn how Visit Days allowed us to continue our events and reach new people.

Elevating Open House Planning

Room Location: Antigua 1 & 2

Patrick Frazier (Western Carolina University // Size: 5,000-15,000; Both Office of Admissions & Visitor Services)

Initial Impressions: Large Event Planning and Campus Collaboration

Has your Open House event become dull and boring to the guests? Did your event format change any over the years prior to Covid? Are you struggling to adapt to a post-Covid world? Are you looking for ways to add some new ideas to your Open House event? Depending on your answer to those questions, it may be time to elevate your Open House planning to the next level! This session will focus on how Open House events are planned, organized, and run at Western Carolina University. Everything from table layouts, departmental sessions, signage, student tour guide participation, and more will be discussed. Learn how to make your event stand out and be elevated to a new level of excitement and engagement!

Up, Up and Away! Recruiting, Reviewing, and Training New Ambassadors

Room Location: Bonaire 5 & 6

Aaron Borgeson (Cal Poly San Luis Obispo // Size: 15,000+; Both Office of Admissions & Visitor Services)

Strengthening Your Team: Student Development, OffIce Culture, and Staff Training

University Ambassadors are often the cream of the crop of our institutions. Kinda like Buzz, Woody, and Jessie. Now recruiting and training student leaders can be easier said than done… At Cal Poly San Luis Obispo, our volunteer student ambassadors, with the support of advisors, have created a robust recruitment and training program. This session will give you examples and practical tools to tackle common issues around recruiting students, discovering the best candidates, effective training, and creating buy-in. Come and learn from our mistakes, successes, and our plans for the future as we continuously seek to improve the strength of our University Ambassador program. To infinity and beyond!

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SESSION DETAILS & SCHEDULE

THURSDAY, JUNE 2

Session 6 // 2 p.m. - 2:50 p.m. (continued)

Diversifying the Campus Visit: A Critical DEI Lens on a PWI campus

Room Location: Curacao 5 & 6

Lindsey Steller, Becca Wiesman, & Kelly Akers (Xavier University // Size: 2,500-4,999; Both Office of Admissions & Visitor Services)

Equity and Inclusion: Multicultural Recruitment, Events, and Campus Diversity

Join the Xavier University Visit Team as we discuss our critical audit of our commitment to DEI and the campus visit. Learn about universal design in the tour, recruiting a diverse tour guide population, offering different tours that meet the needs of our visitors, and nurturing an inclusive experience. While we’re not perfect or experts, we have seen some initial impact and hope to keep improving with you.

Satisfying the “Itch”: Reimagining Personal Connections in Recruitment

Room Location: Curacao 2

Jazmin Rainey & Autumn Johnson (Oglethorpe University // Size: Under 2,500; Both Office of Admissions & Visitor Services)

The Campus Experience: Daily Visits, Tours, and Custom Programming

Open Houses are seemingly the most common large-scale events held to showcase colleges. For smaller schools, these types of events take away from a key “selling point” – the personalized and intimate learning environment. Oglethorpe University began changing on-campus programming in 2017 with hopes to enhance personalization and highlight a sense of community and connection early-on in the recruitment process. In the aftermath of COVID, we quickly realized that Gen Z’s “itch” for community and connection had grown. Join us to learn how we’ve reimagined the processes and programming involved in recruitment.

Inheriting a New Student Staff

Room Location: Bonaire 8

Nicholas Conlin (Macalester College // Size: Under 2,500; Both Office of Admissions & Visitor Services)

Strengthening Your Team: Student Development, OffIce Culture, and Staff Training

Many of us inherit student staff by either accepting a new position or transitioning roles. The task of molding a new staff can be a daunting and overwhelming challenge. This session will discuss strategies for navigating the challenges that an inherited student staff can bring. We will cover topics such as: balancing personal bias, matching old expectations with new ones, how to navigate the campus culture as it relates to your supervising methods, and adjusting your approach.

More sessions on Thursday, June 2 from 2 p.m. - 2:50 p.m. continued on next page.

SESSION DETAILS & SCHEDULE

THURSDAY, JUNE 2

Session 6 // 2 p.m. - 2:50 p.m. (continued)

Making Magic Happen - Increasing Admitted Day Engagement Despite Stringent COVID Protocols

Room Location: Curacao 4

Elena Martinez (Florida International University // Size: 15,000+; Both Office of Admissions & Visitor Services) & Brent Guinn (Momentus*)

Staying Innovative: CRMs, Event Management Platforms, and Research & Assessment

Admitted Student Days normally involve significant person-to-person interaction…from campus tours to presentations to Campus Life Expos. During the pandemic, we faced multiple challenges with the Admitted Student Days we usually host on our two campuses.

Our team wanted to ensure that the hundreds of prospective students visited key locations on campus, while getting some semblance of normal social interactions they’d usually get with tour guides and staff. But we also needed to have attendees confirm adherence to pandemic protocols at scale, knowing that to do so face-toface could be overwhelming for our resources. Learn how we leveraged technology to make magic happen and have a large scale event despite COVID restrictions.

*Diamond Sponsors for the 2022 CIVSA Annual Conference have an opportunity to co-present with a member institution. This session is not an endorsement by CIVSA of a specific organization or sponsor.

Info With Impact

Room Location: Bonaire 1 & 2

Andrew Boehm (Miami University // Size: 15,000+; Both Office of Admissions & Visitor Services))

The Campus Experience: Daily Visits, Tours, and Custom Programming

Information Sessions are rarely seen as the most impactful part of a campus visit. Cell phones and sleepers often grace our presentation spaces. Why waste this valuable time just unloading information on your visitors that can be found online? See how you can utilize the first interaction with prospective families as a way to make an immediate impression while setting up your tour guides for success. Gain the trust of your visitors, inspire confidence in your institution and send them out on tour with a memorable moment already attained during their visit experience.

SESSION DETAILS & SCHEDULE

THURSDAY, JUNE 2

*All times in Eastern Daylight Time (United States)

Session 7 // 4:10 p.m. - 5 p.m.

Empowering Students to Make an Impact: Building a Robust Volunteer Student Ambassador Team

Room Location: Curacao 4

Sydney Jones & Jessie Van Es (University of Central Arkansas // Size: 5,000-15,000; Both Office of Admissions & Visitor Services), Kristin Thomas (Messiah University // Size: 2,500-4,999; Both Office of Admissions & Visitor Services)

Strengthening Your Team: Student Development, OffIce Culture, and Staff Training

Join our two institutions as we share how we both manage our 90+ student volunteer ambassador programs. Even though our universities are different, our ambassador teams could not be more similar! We will discuss the makeup of our volunteer programs, how our ambassadors lead campus tours, help with recruitment events, and leave an impact on our campuses. Our programs are committed to making everyone feel welcome, included and informed both within our student body and our guests.

Partnering with Student Identity Groups to Create Prospective Student Programming

Room Location: Bonaire 4

Liz Hill & Casey Thomas (Arizona State University // Size: 15,000+; Both Office of Admissions & Visitor Services)

Equity and Inclusion: Multicultural Recruitment, Events, and Campus Diversity

In the summer of 2020, Arizona State University made a commitment to Black students, faculty and staff to commit to 25 actions to accelerate meaningful change at the institution including to invest in and provide “enhanced service support to student organizations and their initiatives on behalf of Black students.” Black African Coalition student leaders connected with Admission Services staff to produce the first of its kind Black Excellence Experience Tour virtual event for prospective Black students. Hear from ASU event and communication team members on how we collaborated and empowered our student organizations to create meaningful programming for prospective students.

Taking Your Signature Events Virtual

Room Location: Bonaire 8

Lisa Romeo, Gina King, & Kelly Kibler (University of Maryland, Baltimore County // Size: 5,000-15,000; Both Office of Admissions & Visitor Services), Kristen Luther (Towson University // Size: 15,000+; Only Office of Admissions)

Going Viral: Social Media & Virtual Events

Over the past two years we’ve all felt the strain of having to pivot from in-person to virtual events. Hear about how our team re-imagined and executed two signature yield events that focus heavily on in-person relationship building. By leveraging our own team’s strengths, our relationships with campus partners, and new technology platforms, we were able to achieve our goal of facilitating emotional connections between admitted students and our campus community. This presentation will be about how we achieved our goals, what we learned, and what we’ll continue to implement into our future events.

More sessions on Thursday, June 2 from 4:10 p.m. - 5 p.m. continued on next page.

SESSION DETAILS & SCHEDULE

THURSDAY, JUNE 2

Session 7 // 4:10 p.m. - 5 p.m. (continued)

The Customer Isn’t Always Right!: Creating a Culture of “Yes” When the Answer is Actually “No”

Room Location: Antigua 1 & 2

AnnaBell Kinsel (The Ohio State University // Size: 15,000+; Both Office of Admissions & Visitor Services)

Strengthening Your Team: Student Development, OffIce Culture, and Staff Training

Working in admissions can feel like you often must tell people no. Not only does it frustrate prospective students and create negativity around the admissions process but also can affect office culture and morale. The Ohio State University Visits and Events team wondered how we could improve difficult conversations or interactions with students and visitors when the answer still has to be no.

Using best practices from national customer service institutions like Disney Parks and Cameron Mitchell restaurants, we’ll show you how to use a “Yes is the answer” mindset and techniques in your training to create positive, productive experiences around negative customer service situations. We’ll demonstrate how the shift in this attitude for our staff not only resulted in more productive resolutions and positive interactions with our visitors but also empowered our staff to feel more confident when having difficult interactions.

This session will begin with a presentation on best practices and our own experience in implementing the trainings. After the presentation, attendees will have the opportunity to practice these techniques using real-life customer service examples.

Ravioli Ravioli Give Me the Formuoli: The Accepted Students Day Secret Sauce

Room Location: Curacao 5 & 6

Emily Stanley (Lasell University // Size: Under 2,500; Both Office of Admissions & Visitor Services) & Morgan Alford (The University of Alabama at Birmingham // Size: 5,000-15,000; Both Office of Admissions & Visitor Services)

Initial Impressions: Large Event Planning and Campus Collaboration

Accepted student events should be the most exciting time on campus for prospective students. For many of them, it is the day that helps solidify their enrollment decision, so it is arguably the most important recruitment event of the year. Join us as we discuss how two very different schools - a large, public, research institution and a small, private, pre-professional university - utilize similar practices to create admitted student days that are fun, engaging, and ultimately yield a high percentage of students. We will outline all of our most important “ingredients” including schedule structures, budget information, social media initiatives creating an engaging social environment for the students, and more. Come learn the secret formula for how to make your admitted student day the best day of the year!

More sessions on Thursday, June 2 from 4:10 p.m. - 5 p.m. continued on next page.

SESSION DETAILS & SCHEDULE

THURSDAY, JUNE 2

Session 7 // 4:10 p.m. - 5 p.m. (continued)

Forming a More Perfect “Union” Collaborating with Alumni and Their Former High Schools

Room Location: Curacao 2

Megan Adams (University of Louisville // Size: 5,000-15,000; Only Office of Admissions)

Opening Doors: Group Visits, Community Outreach, and Building Partnerships

Attend this session to learn how the University of Louisville partnered with an Alumnus to create an awareness and then ultimately a pipeline of students from his former high school to UofL. Each year Union County High School brings a bus of students four hours east to spend a day on campus. While many of the students spend the day together, a few students are able to have individual visit experiences as well. Collaboration with academic departments, financial aid, and more will be discussed.

Ambassador 2.0

Room Location: Bonaire 1 & 2

Lazaro Barroso, Robert Barrera, & Cristobal Benavides (South Texas College // Size: 15,000+; Both Office of Admissions & Visitor Services)

Staying Innovative: CRMs, Event Management Platforms, and Research & Assessment

Learn about the evolution of the Student Ambassador Program at South Texas College. Based on research, the Ambassador role has grown from tour guides to supplementing recruitment. The Student Ambassador Program has been elevated to a next level that puts them in the community and representing the institution. The session will include how the Ambassador program is accounting for retention and enrollment rates along with community engagement...all while giving quality tours that provide a great experience for prospective students.

Campus Events: Creating Signature Experiences Each Time!

Room Location: Bonaire 5 & 6

Georgina Rodriguez Martinez & Lisa Alonso (The University of Texas at San Antonio // Size: 15,000+; Only Visitor Services)

The Campus Experience: Daily Visits, Tours, and Custom Programming

In a world where campus visit experiences, both in-person and virtual, are a vital component to the decision-making process to enroll, how can your college/university offer unique campus experiences that are meaningful and intentional each time? Join this session hosted by The University of Texas at San Antonio where we share our success for curating signature experiences each time. We will examine the admissions funnel as related to recruitment events and identify strategies for retooling programs to meet the needs of incoming students and families. Learn how we leveraged marketing efforts and how we used campus partnerships to gain momentum for redefining our campus visit cycle.

SESSION DETAILS & SCHEDULE

Friday, June 3

*All times in Eastern Daylight Time (United States)

Session 8 // 9 a.m. - 9:50 a.m.

The Rollercoaster of Diversity Overnight/Fly In Programs

Room Location: Curacao 2

Danielle Schlough & Jennifer Castro (Lehigh University // Size: 5,000-15,000; Both Office of Admissions & Visitor Services)

Equity and Inclusion: Multicultural Recruitment, Events, and Campus Diversity

Are you looking to run a fly in program for prospective and underrepresented students? Join us to learn about Lehigh University’s Diversity Achiever’s Program and Diversity Life Weekend during a global pandemic. Learn about the peaks and valleys of promoting and planning an overnight program during Covid-19. In this session you will hear from members of the Diversity Recruitment Team at Lehigh University - including staff and current student ambassadors. We will discuss our Diversity Recruitment Team travel for promotion of the Diversity Achiever’s Program, adapting to the ever changing Covid status on our campus and within the country, and executing different versions of overnight programs while taking into consideration the comfort levels of our faculty, staff, and students.

Dealing with “Pressure like a drip, drip, drip that’ll never stop”

Room Location: Bonaire 8

Tiana Hakimzadeh (American University // Size: 5,000-15,000; Only Visitor Services)

Navigating Turbulence: Campus Safety and Current Events

How many of us measure our worth by how hard we work, how much we earn, the praise we get? When cracks undermine our strength — a job loss, a health crisis, institutional changes — we wonder, like Luisa, “Who am I if I can’t carry it all?” We’re drained and dispirited but unwilling to let go of any part of our burdens for fear we’ll lose everything. Listen and learn from this professional’s series of ups and downs: from supervising 150+ unpaid tour guides and almost getting fired, to restructuring a 15 year old tour guide organization structure, working through a pandemic, and then restructuring again to a 30-person paid program. Learn how to navigate and embrace change while never giving up in creating a tour guide organization that works best for you and your institution.

Expecting the Unexpected

Room Location: Curacao 5 & 6

Nathan Cheesman & Rafael Delgado (New Mexico State University // Size: 5,000-15,000; Both Office of Admissions & Visitor Services)

Initial Impressions: Large Event Planning and Campus Collaboration

From bad weather to COVID-19, we all know about when events don’t go as planned. But how do you make sure you are planning for the unexpected? Ranging from Wi-Fi issues, to electricity outages, to presenters that don’t show. Hear how one university works to plan for some of those potential problems.

More sessions on Friday, June 3 from 9 a.m. - 9:50 a.m. continued on next page.

SESSION DETAILS & SCHEDULE

FRIDAY, JUNE 3

Session 8 // 9 a.m. - 9:50 a.m. (continued)

Build Your Dream Team: How Creating a Dedicated Events Team Improved UW–Madison’s Admissions Experience and Could Do the Same for You!

Room Location: Curacao 4

Rachel Tatge, Cameron Olson, Greer Davis (University of Wisconsin-Madison // Size: 15,000+; Only Office of Admissions)

Strengthening Your Team: Student Development, OffIce Culture, and Staff Training

In 2019, the University of Wisconsin–Madison’s Office of Admissions & Recruitment took a hard look at its event planning team. What we saw were admissions counselors pulling triple duty. Counselors who were hired to read applications and recruit found themselves trying to produce logistically complicated events—often with mixed results. Because no single counselor was planning all the events, campus partners didn’t know who to turn to with questions. And counselors were burning out fast, resulting in turnover.

The solution seemed simple: Develop a specialized events team with event planning expertise and insight into admissions—a team with the capacity to execute large-scale events plus the daily visit program and implement strategic changes to keep events relevant to the ever-changing needs of our prospective and admitted guests. Easier said than done, right?

Join UW–Madison’s events and communications team as we discuss the staffing model that works for us and could work for you, too! We’ll share why we created a specialized team, how we did it, how it can be modified to fit your needs, our challenges and successes, what we’ve learned along the way, and how it’s improved the quality of events, campus partner relationships, and admissions counselors’ lives.

The Art of Storytelling with Student Ambassadors

Room Location: Antigua 1 & 2

Emma Menzer & Caroline Henry (Queens University of Charlotte // Size: Under 2,500; Only Office of Admissions)

The Campus Experience: Daily Visits, Tours, and Custom Programming

As college visit professionals, we can all picture a campus tour: an Ambassador walking backwards with a university polo tucked into their khakis, pointing out safety call boxes along the way to their next academic building. With campus visit experiences acting as one of the most influential factors in a student’s decision, how can your university visit stand out amongst others? Adding elements of storytelling into your campus visit program allows prospective students to envision themselves on your campus, leading to an increase in visit satisfaction rates, application volume, and student yield. This session will examine the art of storytelling and ways to equip your Student Ambassadors to deliver authentic and unique narratives. You will walk away with tangible steps and resources, such as Ambassador recruitment and training, prepared to begin implementing storytelling into your program.

More sessions on Friday, June 3 from 9 a.m. - 9:50 a.m. continued on next page.

SESSION DETAILS & SCHEDULE

FriDAY, JUNE 3

Session 8 // 9 a.m. - 9:50 a.m.

(continued)

Personalizing Daily Visits at a Large Public Institution: Lessons Learned

Room Location: Bonaire 5 & 6

Kelsey Stamm & Jake Mohr (Colorado State University // Size: 15,000+; Both Office of Admissions & Visitor Services)

The Campus Experience: Daily Visits, Tours, and Custom Programming

Personalizing visit experiences is something small and private universities have done well for decades. With research indicating that Gen Z students are looking for a more personalized experience, Colorado State University developed a new program that allows students to customize their visit. Learn how CSU went from offering only campus tours and information sessions for daily visit options, to upwards of 30 options from Admissions and Campus Partners. You will also learn the basics of how these visits are organized on the backend utilizing Slate.

END LIST Friday, June 3 from 9 a.m. - 9:50 a.m.

Create belonging

Build student confidence along the decision-making journey through personal connections that drive students to apply, enroll, and stay.

W W W .UNIBUDD

SESSION DETAILS & SCHEDULE

Friday, June 3

*All times in Eastern Daylight Time (United States)

Session 9 // 11 a.m. - 11:50 a.m.

ABC, 123: What about K-8?

Room Location: Curacao 4

Stephanie Funderburg (San Jacinto College // Size: 15,000+; Other - Outreach & Recruitment), Lazaro Barroso (South Texas College // Size: 15,000+; Both Office of Admissions & Visitor Services)

Opening Doors: Group Visits, Community Outreach, and Building Partnerships

Like many other institutions, San Jacinto College and South Texas College are seeing increased requests for tours, events, and visits from our K-8 partners. How can we balance creating a college going culture with shifting priorities and deadlines? During this session, hear from both institutions on what we’ve done, what we’re doing, and where we hope to go with our K-8 outreach.

The College Tour TV Series

Room Location: Bonaire 4

Eric Brodsky (Adelphi University // Size: 5,000-15,000; Both Office of Admissions & Visitor Services), Alex Boylan (The College Tour*)

Staying Innovative: CRMs, Event Management Platforms, and Research & Assessment

Alex Boylan, Host and Executive Producer of The College Tour TV Series, will give the history of the program, from how it began to current results, to where they are going next.

*Diamond Sponsors for the 2022 CIVSA Annual Conference have an opportunity to co-present with a member institution. This session is not an endorsement by CIVSA of a specific organization or sponsor.

Student Ambassador Organization Failures, Triumphs, and Journey Regarding Diversity, Equity and Inclusion

Room Location: Bonaire 5 & 6

Aaron Borgeson (Cal Poly San Luis Obispo // Size: 15,000+; Both Office of Admissions & Visitor Services), Lexie Walker (University of Tennessee, Knoxville // Size: 15,000+; Only Visitor Services)

Equity and Inclusion: Multicultural Recruitment, Events, and Campus Diversity

Diversity, Equity, and Inclusion (DEI) has grown as a conversation in the broader landscape of higher education over the last couple of years. We have seen this reflected in our ambassador organizations at two predominantly white institutions. Learn more about the path our student organizations have been on and how our organizations are enacting DEI efforts and improving the campus visit experiences at our campuses. This is a space to have DEI conversations, learn from others, share successes and leave better equipped to improve our spaces and campuses. Change does not happen in a silo. In order to truly address the diverse systematic issues present in our campus as well our ambassador programs we believe it is important to have this discussion with colleagues from various institutions. We are eager to create a collaborative environment to better enact change at our own institutions.

More sessions on Friday, June 3 from 11 a.m. - 11:50 a.m. continued on next page.

SESSION DETAILS & SCHEDULE

Session 9 // 11 a.m. - 11:50 a.m. (continued) FriDAY, JUNE 3

Return of the Evaluation: Data Analysis & Report Writing

Room Location: Curacao 5 & 6

Jordan Glover (Penn State, University Park // Size: 15,000+; Both Office of Admissions & Visitor Services), Patrick Pitoniak (Yale University // Size: 5,000-15,000; Only Visitor Services), Jen Reif (Purdue University // Size: 15,000+; Only Visitor Services), Whitney Rollerson (University of Southern California // Size: 15,000+; Both Office of Admissions & Visitor Services)

Staying Innovative: CRMs, Event Management Platforms, and Research & Assessment

In this session join the Research & Assessment committee to learn more about utilizing your collected data to create meaningful reports to share with your team, supervisors, leadership, etc. This session will provide some informational content, but will also feature time for discussion among participants.

Emphasizing the ‘Student’ in Student Worker

Room Location: Bonaire 1 & 2

Samantha Webb (Carnegie Mellon University // Size: 5,000-15,000; Only Visitor Services)

Strengthening Your Team: Student Development, OffIce Culture, and Staff Training

At Carnegie Mellon University, we run a paid ambassador program, but we know they are more than just tour guides; they are also students and always learning! When it comes to training we meet them where they are on platforms that they’re familiar with. We utilize campus resources including Student Affairs, Disability Services, Academic Success, Career Center, and more to gain their valuable insight with different situations. Finally, we work to professionally develop our group with the CMU GROW program. While our focus is creating the best-in-class visitor experience, we also work to develop well-rounded individuals no matter what path they choose after college. This session is intended to help other student supervisors or people that work with students in their office and university.

Let’s Talk CIVSA

Room Location: Curacao 2

Mel Baxter (New York University // Size: 15,000+; Only Visitor Services), Taylor Blair (University of Kentucky // Size: 15,000+; Both Office of Admissions & Visitor Services), Tim Lipman (Emeritus)

Strengthening Your Team: Student Development, OffIce Culture, and Staff Training

Looking to get more involved in CIVSA but not sure where and how to start? Learn from CIVSA veterans about the various areas of service and find something tailor made for you!

Apparel

SESSION DETAILS & SCHEDULE

Friday, June 3

*All times in Eastern Daylight Time (United States)

Session 10 // 2:40 p.m. - 3:30 p.m.

Feedback Matters: Building Reports in Slate to Improve the Campus Visit Experience

Room Location: Antigua 1 & 2

Rebecca Johnson, Alyssa Cannella, & Callyn Fahey (University of South Carolina // Size: 15,000+; Both Office of Admissions & Visitor Services)

Staying Innovative: CRMs, Event Management Platforms, and Research & Assessment

The University of South Carolina Visitor Center believes that students need immediate feedback to improve their presentation skills. And who better to give them feedback than the visitor. In 2018, we set out to improve the process by which our students receive survey responses. In a few short years, we have been able to optimize our CRM (yay for Slate) to track survey responses directly to the ambassador, allowing us to develop individual feedback reports. Students can access these reports weekly and are expected to meet with a member of full-time staff each semester to review responses for improvements. These personalized feedback reports are helping us shape a culture of authenticity and inclusivity. This session is for anyone interested in drilling down into your survey responses to paint a bigger picture for your visit services team. Our goal is to provide participants with actions items that they can use to improve the visit experience from the ambassador perspective. While some content is applicable to any institution, Slate schools will benefit the most from this session.

What Does Famby Really Mean?

Room Location: Curacao 4

Sandra Vance (Gonzaga University // Size: 5,000-15,000; Only Office of Admissions)

Strengthening Your Team: Student Development, OffIce Culture, and Staff Training

At Gonzaga University, our Ambassadors love to refer to themselves as the “Famby”. But what does that really mean? How does a volunteer group of 60+ tour guides truly build a sense of family? Let’s discuss our struggles and successes in maintaining morale, commitment, and intention within Gonzaga’s volunteer Ambassador program.

On Alert! Prepare Your Team to React in Crisis Situations

Room Location: Bonaire 4

Rae Macha (Texas State University // Size: 15,000+; Both Office of Admissions & Visitor Services)

Navigating Turbulence: Campus Safety and Current Events

Where do you take your tour group in an emergency? How do you handle questions about less desirable press? We’ll go over best practices for crisis situations including active shooter, dangerous weather and civil unrest on campus. We’ve all learned from the past 24 months and now we can be better prepared for situations that may arise while our guests are visiting campus.

More sessions on Friday, June 3 from 2:40 p.m. - 3:30 p.m. continued on next page.

SESSION DETAILS & SCHEDULE

FRIDAY, JUNE 3

Session 10 // 2:40 p.m. - 3:30 p.m. (continued)

All Work and All Play: Even More Games to Implement with Your Campus Visit Team

Room Location: Curacao 5 & 6

Mark Reeder, Arianna Carrillo, Jocelyn Huang, & Karen Moser (University of Texas at Arlington // Size: 15,000+; Both Office of Admissions & Visitor Services)

Strengthening Your Team: Student Development, OffIce Culture, and Staff Training

Are you stuck using the same set of games to play with your team? Are you craving a fresh set of icebreakers, competitions, and teambuilding exercises to liven up your office? Join the University of Texas at Arlington for our second workshop on games and initiatives! Games are a great way to help any student team get to know one another, boost morale, and reinforce many different lessons. If you attended our games workshop at CIVSA’s annual conference in 2018, we’ll play through a selection of all new activities you can use for team meetings, socials, retreats, or any other gathering. We’ll also provide a manual with clear instructions on how to facilitate each game played, as well as some bonus games we won’t play during the session. If you’re not already playing games with your students, let us help you get a jump start on energizing your team culture!

Creating a Customized Student Visit, “Up close and personal”

Room Location: Bonaire 5 & 6

Terry Jackson & Ali Anderson (West Virginia University // Size: 15,000+; Only Visitor Services)

The Campus Experience: Daily Visits, Tours, and Custom Programming

With 14 different Colleges and Schools, 359 unique majors and a campus split by mountains, West Virginia University has always worked to showcase a visit experience that encompassed the best of our Morgantown Campus. As Gen-Z students came into the fold, looking for highly individualized experiences, WVU embraced the concept and abandoned a typical campus tour experience, adopting mass customization, hired new Tour Guides reflective of a multitude of majors, and launched a second Visitors Center.

While embracing a base layer of needs for each audience, WVU Campus Tours now offer a plethora of unique experiences for each guest, from taking a tour exclusive to the buildings you will interact with as a student to spending scheduled time with academic departments and student services important to visitors, we are able to showcase the most authentic experience possible for our guests.

Join us as we discuss our three-year process of providing completely customized daily campus visit experiences for our guests. Even the smallest tweaks to your operations, tour language and registration experiences can have a big impact on our visit model as you cater to these important individualized needs.

More sessions on Friday, June 3 from 2:40 p.m. - 3:30 p.m. continued on next page.

SESSION DETAILS & SCHEDULE

FriDAY, JUNE 3

Session 10 // 2:40 p.m. - 3:30 p.m. (continued)

Experiential Marketing in Enrollment Management: How a Small Team can make a Big Impact

Room Location: Bonaire 1 & 2

Kinsey Stout & Shira Kerce (Berry College // Size: Under 2,500; Both Office of Admissions & Visitor Services)

Strengthening Your Team: Student Development, OffIce Culture, and Staff Training

Do you ever feel like you do it all? Everything from organizing on-campus events, planning marketing for prospective students, managing your ambassador program, executing communication flows, and supporting your Admissions team? We do! We’ll share with CIVSA how Berry College’s Enrollment Management organizational structure led to the development of our brand-new department of Experiential Marketing, how we partner across campus to support our Admissions team, and how our student Ambassador program fits into the picture. We’ve made a lot of structural changes over the last year and we want to share with you what those changes are, how they’ve benefited our team, and how other institutions can learn from our process.

Terrific 10: Tips for Creating a Multi-University Virtual Event Series

Room Location: Bonaire 8

Casey Thomas (Arizona State University // Size: 15,000+; Both Office of Admissions & Visitor Services), Katie Holdgreve-Resendez (University of Colorado Boulder // Size: 15,000+; Both Office of Admissions & Visitor Services)

Going Viral: Social Media & Virtual Events

What do you do when traveling the country is no longer an option? You host virtual college events with universities around your state and nation! To fill the void left by travel in fall 2020, Arizona State University, University of Colorado Boulder and eight other top public research universities partnered to create a multiuniversity week-long virtual series to help students in their college search and admission process known as the Terrific 10: College Exploration Series. Join representatives from ASU and CU Boulder as we provide 10 tips for creating collaborative virtual programming.

END LIST Friday, June 3 from 2:40 p.m. - 3:30 p.m.

HOT TOPICS

FriDAY, JUNE 3

10 a.m. - 10:50 a.m.

Most Up-to-Date Locations can be found in the Guidebook app. Directions to download Guidebook on page 11.

A variety of topics will be available during the scheduled ‘hot topics’ meeting time and attendees will have the opportunity to choose the topic that is most relevant. These meetings will provide the chance to connect with other professionals in the field, share best practices, and learn from each other.

DEI Efforts in Campus Visits & Events

Room Location: Antigua 1 & 2

Panel

Are you looking to make your campus visits and tour program more inclusive? Hear what other campuses are doing to improve diversity and inclusion with their ambassador programs and make campus tours more equitable for all student groups.

Emergency Preparedness & Safety

Room Location: Bonaire 3

Roundtable

Developing plans and procedures to keep staff, students, and visitors safe can feel like a daunting task if you don’t already have an existing emergency plan. Hear what other campuses have implemented and how they’ve prepared their staff for a variety of emergency situations.

Event Planning & Visitor Programming

Room Location: Grand Sierra Ballroom

Panel

Planning unique events such as open houses or receptions can bring its own set of challenges when compared to daily visits. Join this panel to discuss how other institutions plan and implement flagship events.

Group Visits

Room Location: Bonaire 1 & 2

Roundtable

Want to hear how other institutions manage group visits? Join this roundtable discussion to learn ways you can creatively host and engage your school and community visitors.

Identity and Its Role in Our Work

Room Location: Bonaire 8

Roundtable

Within each of us, there are a multitude of identities that inform the way we interact with the world around us, influence the way we think and form ideas, and impact the way we perceive others; these identities are all unique and intersect with one another. In this roundtable discussion, we will cover the ways identity plays a role in the work we do and learn from each other how our different identities shape our worldview.

Local Partnerships & Community Outreach

Room Location: Antigua 3

Roundtable

The partnerships we build off-campus are just as important as the partnerships we build on-campus. Hear how other institutions are building relationships within their local community and how it influences their visitor operations.

More Hot Topics continued on next page.

HOT TOPICS

Marketing, Social Media, & Event Communications

Room Location: Curacao 5 & 6

Roundtable

How we market our events and communicate with attendees is integral in their success. Join this roundtable discussion to hear how other institutions are creatively marketing their events and keeping visitors engaged through both pre- and post-event communications.

Moving, Building, or Remodeling a Visitor Space

Room Location: Curacao 8

Roundtable

Is your institution in the process of building a new visitor space or remodeling an existing one? Hear from others who are similarly transitioning to share ideas and identify your space needs.

Professional Staff Management

Room Location: Bonaire 4

Roundtable

Managing professional staff can feel like a challenge on top of our other role responsibilities. Share best practices on staff management and coaching to help you lead your team.

Student Engagement - Paid Programs

Room Location: Bonaire 5 & 6

Roundtable

Are you struggling to keep your student staff engaged? Many of us are currently experiencing new challenges surrounding student recruitment, retention, and motivation. Hear how other institutions are addressing these challenges and new pratices for you to implement in your own program. This session is for institutions with paid student employees.

Student Engagement - Volunteer Programs

Room Location: Curacao 2

Roundtable

Are you struggling to keep your student staff engaged? Many of us are currently experiencing new challenges surrounding student recruitment, retention, and motivation. Hear how other institutions are addressing these challenges and new pratices for you to implement in your own program. This session is for institutions with volunteer student employees.

Wellbeing in the Workplace

Room Location: Curacao 3

Roundtable

The past two years have been challenging for us all, and being “on” for visitors can feel difficult when our batteries are drained. Learn from one another how we can take care of ourselves and our staff in order to continue doing the work that we do.

CONNECTION GROUPS

WHAT ARE CIVSA COnnections?

Connection groups allow Conference attendees to meet in smaller groups of around 20-30 other visitor services professionals to network, engage in important discussions related to the profession, and learn from one another outside of an educational session.

How do I know what Connection Group I am In?

Your assigned Connection group is listed on your nametag. All first-time attendees have been assigned a Connection group. The Connection group names are inspired by Orlando attractions.

If you do not have a Connection group on your nametag, it is because you are a returning attendee who indicated on the Pre-Conference Survey that you did not want to participate in a Connection group. If you would like to be added to a Connection group, visit the Information Desk.

CONNECTION GROUPS LIST

Most up to date Connection Group meeting Locations can be found in the Guidebook app.

Animal Kingdom

Aquatica

Blizzard Beach

Cirque du Soleil

Dinosaur World

Epcot

Fun Spot America

Gatorland

Hollywood Studios

ICON Park

Islands of Adventure

Magic Kingdom

Medieval Times

Ripley’s Believe It or Not

Sea Life Aquarium

The Pinball Palace

The Titantic Exhibition

Volcano Bay

WonderWorks

Antigua 1 & 2

Curacao 1

Bonaire 7

Grand Sierra

Grand Sierra

Bonaire 1 & 2

Curacao 4

Grand Sierra

Curacao 3

Bonaire 8

Grand Sierra

Curacao 2

Curacao 8

Curacao 5 & 6

Bonaire 4

Grand Sierra

Antigua 3

Bonaire 3

Bonaire 5 & 6

CLOSING DINNER THEME

The Closing Dinner and Awards is at Discovery Cove on Friday,

June 3!

Enjoy the scenic palms, sandy shore, and tropical atmosphere of this beach-front paradise with “CIVSA goes to Discovery Cove,” our take on Closing Dinner and Awards.

Based off the movie “Barb and Star go to Vista del Mar,” we encourage you to don your favorite touristy, Floridian beach attire (hawaiian shirts, visors, culottes, sandals, etc.) and indulge in some carefree fun to the tunes of a Jimmy Buffet cover band.

SPECIAL ACTIVITIES

Get the most out of your Conference experience by participating in some of these special activities!

WELLNESS ACTIVITIES

Wednesday, June 1, Thursday, June 2, and Friday, June 3

7 a.m. - 7:30 a.m.

Yoga Sculpt with Mel Baxter & Yoga with Owen Posey

Location: Boca Pavilion & Patio

Join Mel Baxter - CIVSA President-Elect - and Owen Posey - a member of the Annual Conference Publicity & Promotion Committee - to kick off your mornings. During Mel’s session on Wednesday, be prepared for pushups, squats, and cardio in this yoga sculpt class. During Owen’s sessions on Thursday and Friday, be prepared for a morning mindful cooldown to help you relax before another day of Conference. Yoga mats are recommended, but not required. A towel will work as well.

INVOLVEMENT FAIR

Friday, June 3

1:30 p.m. - 2:30 p.m.

Learn more about the Board and Committees within CIVSA

Location: Grand Sierra Ballroom

Each of CIVSA’s Standing Committees will have a table where you can learn from members about what their committee does and how to get involved. To learn more about what the Committee options are, take a look at the “Who’s Who” section of the program on page 66.

QR CODES challenge

all throughout conference

Participate in the QR Code Challenge in Guidebook

Location: Guidebook

Scan QR codes throughout the duration of the Conference to discover a secret passphrase! Attendees who complete the phrase will be entered into an opportunity drawing for prizes!

PALM TREE SCAVENGER HUNT

all throughout conference

Search for Hidden Palm Trees

Location: Caribe Royale

Each day several palm tree tokens will be hidden/placed in areas where conference sessions are being held. If you find one of these palm trees, bring it to the Information Desk to be entered for a prize drawing!

ASSOCIATION HISTORY

THE HISTORY OF CIVSA

Although campus information and visitor services programs at institutions of higher education stretch back to the establishment of the Campus Information Office at Boston University in 1925, the beginnings of a professional identity did not begin to develop until the mid 1980s. The first known meeting of professionals in the field was held at Purdue University in 1986, and the group grew to include 15 members by 1990. They had informally been named “U-VIPs” but voted in that year to be named the “National Collegiate Visitor Services Association” (NCVSA) and began to establish a loosely-organized structure, coordinated through the newlyestablished visitor center at the University of Maryland-College Park.

After a few years of slow but steady growth, the first national conference of NCVSA was held at the University of Alabama – Birmingham in 1994 with 25 members in attendance. By the second conference in June 1995, it was clear that the association needed to broaden its scope and was renamed the Collegiate Information and Visitor Services Association (CIVSA). This name better recognized the broad membership of individuals and programs that provide “gateway” services to their campus communities.

During the late 1990s and into the early twenty-first century CIVSA officers and members dedicated themselves to increasing the legitimacy of the campus information and visitor services field. CIVSA’s first National Headquarters was established at Rutgers University in 1997, the annual conference continued with steady growth in participant numbers, and great effort went into the solidification and organization of this new professional association. An important development for CIVSA was being offered membership in the Council for the Advancement of Standards in Higher Education (CAS) in 1998, followed by the significant milestone of having CAS approve Campus Information and Visitor Services Standards and Guidelines in 2000.

As CIVSA’s membership began to grow exponentially, the Association continued to expand the benefits provided to its members. The annual conference now rotates through a different region each year to maximize the ability for members to attend and is held at a hotel/conference center rather than on a campus to accommodate the large number of participants. Members can connect and share resources with one another through social media and quarterly conference calls in addition to the listserv and the Welcomer newsletter. Smaller regional events are being organized in addition to the annual gathering, and the first CIVSA conference aimed at student employees was held at Furman University in January 2014.

As the organization increased its visibility in the world of higher education, much thoughtful planning went into behind-the-scenes development as well. CIVSA officially incorporated as a non-profit association in 2010 and has established a headquarters independent of a college campus. An Operations Manual was developed to streamline processes and guide newly-elected officials, a formal annual budget was created, and work continues on a Strategic Plan to lead the Association into the future.

ASSOCIATION HISTORY

PAST CONFERENCE LOCATIONS

1994 | University of Alabama – Birmingham (Birmingham, Alabama)

1995 | Baylor University (Waco, Texas)

1996 | Colorado State University (Fort Collins, Colorado)

1997 | Cornell University (Ithaca, New York)

1998 | University of South Carolina (Columbia, South Carolina)

1999 | University of Wisconsin – Madison (Madison, Wisconsin)

2000 | Rutgers University (New Brunswick, New Jersey)

2001 | Texas A&M University (College Station, Texas)

2002 | Indiana University (Bloomington, Indiana)

2003 | University of Nebraska (Lincoln, Nebraska)

2004 | Yale University and University of Connecticut (New Haven and Storrs, Connecticut)

2005 | Brigham Young University (Provo, Utah)

2006 | American University (Washington, D.C.)

2007 | University of Notre Dame (South Bend, Indiana)

2008 | California State Polytechnic University (Pomona, California)

2009 | Boston University (Boston, Massachusetts)

2010 | University of Kentucky (Lexington, Kentucky)

2011 | San Antonio, Texas

2012 | Denver, Colorado

2021

AWARDS & RECOGNITION

NICK Kovalakides Outstanding Member Award

The Nick Kovalakides Outstanding Member Award is named in honor of the dedication and service of Nick Kovalakides, the first national director of CIVSA’s predecessor group, the National Collegiate Visitor Service Association. The award is presented annually to an active member who has shown outstanding service, devotion, and support to the success of CIVSA and does not currently serve on the Executive Board. The recipient is selected by the Executive Board from those nominated by the membership and the award is presented at the closing dinner of the Annual Conference each year. The Nick Kovalakides Outstanding Member Award is the most prestigious award bestowed by the Association.

1995 | Linda Hardwick, Baylor University

1996 | Joel Seligman, Cornell University

1997 | Denise Wellman, University of South Carolina

1998 | Steven Saffian, University of Wisconsin-Madison

1999 | Matthew Weismantel, Rutgers University

2000 | David Watters, Community College of Philadelphia

2001 | Ryan Leigh Runyon, University of South Carolina

2002 | Barb Dallinger, Illinois State University

2003 | Kate Steinbach, University of Wisconsin-Milwaukee

2004 | Betty Spengler, University of Maryland

2005 | Denise Mercier, Florida State University

2006 | Stephen Barnett, University of Kentucky

2007 | Sherry Case, Colorado State University

2008 | Kim Burdett, University of California Irvine

2009 | Nancy Franco, Yale University

2010 | Donna Bostwick, Florida State University

2011 | Lea Hanson, Colorado State University

2012 | Janey Wheeler, Emeritus

2013 | Troy Selk, Emeritus

2014 | LeAnn Stroupe, University of Missouri

2015 | Megan Nassau, American University

2016 | Jennifer McKenzie, Hendrix College

2017 | Wes Sullivan, California Lutheran University

2018 | Lindsey Darling, Saint Mary’s University of Minnesota

2019 | Karlene Kunigiel, Skidmore College

2020 | Natalie Mann, University of Georgia

2021 | Ebony Smith, The Ohio State University

RISING STAR AWARD

The Rising Star Award was created to commemorate the 20th Annual CIVSA Conference, in Alexandria, Virginia, as well as recognize the growing membership of our association. The award honors someone who has been a CIVSA member more than one year and fewer than five years and has made an outstanding contribution to the profession of information and visitor services as well as our association.

2013 | Rex Oliver, Texas Tech University

2014 | Nick Gonzales, University of Wisconsin - Madison

2015 | Trent Sandles, Texas Wesleyan University

2016 | Taylor Blair, University of Kentucky

2017 | Annalise Miyashiro, Vanderbilt University

2018 | Julee Mitsler, High Point University

2019 | Mel Baxter, The University of Texas at Austin

2020 | Nick Reffuge, University of Pittsburgh

2021 | Kelvin Lee, Stanford University

AWARDS & RECOGNITION

INDIVIDUAL ACHIEVEMENT AWARD

The Individual Achievement Award recognizes a collegiate information and visitor services professional for significant achievement at their institution. It may be based on a single program, event or a more long-term development/process that represents a milestone in information or visitor services management.

2017 | Olivia McGuckin, Randolph-Macon College

2018 | Barbara Loftus, Rutgers University

2019 | Gavin Waits, Illinois Institute of Technology

2020 | Jayne Reimel, University of California, Santa Barbara

2021 | Heather McFarland, Anne Arundel Community College

CIVSA SERVICE AWARD

The CIVSA Service Award recognizes a CIVSA member who has dedicated significant time in service and volunteerism to CIVSA. The member’s service should come in the form of profound support of the association. The CIVSA Service Award was presented for the first time in 2020.

2020 | Eric Brodsky, Adelphi University

2021 | Nicole Levy, Adelphi University

FOOT AWARDS

Foot Awards are a fun way to recognize conference participants for making an impression during our time together. This impression can be one of fun, leadership, caring, or anything that helped make the conference special. You are encouraged to recommend someone for this award by submitting our online Wufoo form.

Nominate a Conference Attendee Here

Deadline for submission is Friday, June 3 at 4 p.m. EDT. The Executive Board will consider all recommendations and present the awards at the CIVSA Closing Event & Awards.

CIVSA MEMBERship MILESTONES

25 YEARS

Barb Dallinger, Illinois State University

LeAnn Stroupe, University of Missouri

20 YEARS

Janey Wheeler, Emeritus

Danica Wilburn, West Virginia University

15 YEARS

Taiya Luce, Cornell University

Carol McDaniel, Stevenson University

Jennifer Reif, Purdue University

Laura Stansell, University of Tennessee

10 YEARS

Tasha Casey-Loveless, Oklahoma City University

Maggie Fraga, Illinois Institute of Technology

Taryn Hamill, Lynn University

Michelle Johnson, Bellarmine University

Karen Moser, The University of Texas at Arlington

Julie Mummert Harris, University of Alabama at Birmingham (UAB)

Rob Patterson, Middle Tennessee State University

Monica Popow, American University

Meredith Ramirez, Texas A&M University

Margaret Resk, Texas Christian University

Melissa Welch, Rutgers University

5 YEARS

Rashmi Anand, Oxford College of Emory University

Genevieve Arnold, The Ohio State University

Julia Bales, Baylor University

Lazaro Barroso, South Texas College

Cristobal Benavides, South Texas College

Samara Berger, New York University

Ashley Berry, University of Central Arkansas

Kate Bracciano, Marquette University

Courtney Bryant, University of Central Arkansas

Courtney Chastine, Sam Houston State University

Amanda Claseman, University of Minnesota-Twin Cities

Michelle Danielson, University of Iowa

Brittany DeHaven, Juniata College

Rachel Devlin, Barton College

Kristin Ellis, Boyce College

Lexi Erwin, University of Nevada, Reno

Erin Earle, The University of Rhode Island

Shari Foglesong, Truman State University

Mark Fox, Catawba College

JoAnn Frahm, Saint Mary’s University of Minnesota

Bobby Gandu, Wichita State University

Jordan Glover, Penn State University

Aspen Gonzalez, Trinity University

5 YEARS (continued)

Jonathan Gonzalez-Montelongo, California State University, San Bernardino

Nicole Griffin, Indiana University Bloomington

Allison Griffin Addison, Clemson University

Brylee Groskreutz, Iowa State University

Idella Hackett, Duke University

Lauren Haley, Widener University

Abbey Henrichs, University of Nebraska at Omaha

Becky Hiatt, Marian University

Prim Hudgins, University of Kentucky

Todd Iler, Purdue University

Jana Jaraysi, Eastern Washington University

Dimana Kornegay, New Jersey Institute of Technology

Libby Lakeman, Bryn Mawr College

Kelvin Lee, Stanford University

Erik Lehmann, Eastern Arizona College

Nicole Levy, Adelphi University

Vanessa Leyva, Southern Methodist University

Lynise Massella, Grove City College

Veronica Marin, University of Maryland

Brandy Martin, University of the Cumberlands

Jennifer Mathis, Lander University

Sarah Matyczyn, Kalamazoo College

Tera McDonald, Georgia Institute of Technology

Ashley Mitchell, University of Missouri

Justin Mohney, Carnegie Mellon University

Tori Neason, Colby College

Melinda Neus, Adelphi University

Marie New, St. Olaf College

Tracey O’Kelley, Clemson University

Justine Okerson, East Carolina University

Kristina Papa, Texas Woman’s University

Katie Piedmont, Washington University in St. Louis

Jill Pigmon, Rollins College

Chris Potts, Butler University

Chalene Preston, Eastern Arizona College

Anita Prunty, Rutgers University-Newark

Jayne Reimel, University of California, Santa Barbara

Katherine Schaub, University of Iowa

Susan Semonite, Duke University

Kathleen Shippit, The King’s University

Rosemary Solewin, Villanova University

Lindsey Stallings, Mississippi State University

Jim Stapleton, Rutgers University-New Brunswick

Pamela Swope, Villanova University

Jessica Syed, Rowan University

Monica Tafoya, Seattle University

Sabrina Tapps-Fee, Mount Mercy University

Lilia Tiemann, Union College

Jackie Tremblay, Roger Williams University

Gavin Waits, Illinois Institute of Technology

Amanda Wallin, California Lutheran University

Sam Webb, Carnegie Mellon University

Meghan Westbury, Belmont University

Carolyn Westermann, Villanova University

Bridget Yates, Maryville University

Tracy Zappola, Syracuse University

WHO’S WHO

EXECUTIVE BOARD

President President-Elect

Immediate Past President

Treasurer Secretary

Director of Communications

Co-Chair, Council of Past Presidents

Co-Chair, Council of Past Presidents

Taylor Blair, University of Kentucky

Mel Baxter, New York University

Wes Sullivan, California Lutheran University

Andrew Cohen, Georgia Institute of Technology

Ashley Bair, University of Maryland

Julee Mitsler, Lindenwood University

Karlene Kunigiel, Skidmore College (ex officio)

Laura Stansell, University of Tennessee, Knoxville (ex officio)

REGIONAL DIRECTORS

Region I

Region II

Region III

Region IV

Region V

1995-1997

1997-1998

1998-1999

1999-2000

2000-Dec. 2001

Dec. 2001-2003

2003-2004

2004-2005

2005-2006

2006-2007

2007-2008

2008-2009

2009-2010

2010-2011

Aug.

July 2011

2011-2013

2013-2014

2014-2015

2015-2016

2016-2017

2017- 2018

2018-2019

2019-2020

2020-2021

Amanda Wallin, California Lutheran University

Laura Galloway, University of Houston

Grace Johnson, University of Kentucky

Ilana Ciccone, St. John’s University

Maggie Keene, University of Tennessee

PAST PRESIDENTS

Matt Weismantel, Rutgers University

Denise Wellman, University of South Carolina

Linda Hardwick, Baylor University

Fran Lane, University of Georgia

Sandy Roberts, University of North Carolina – Chapel Hill

Leslie Baumert, University of Oklahoma

Barb Dallinger, Illinois State University

LeAnn Stroupe, University of Missouri

Nancy Franco, Yale University

Troy Selk, Brigham Young University

Tami Tassler, Florida Gulf Coast University

Janey Wheeler, Oklahoma City University

Betty Spengler, University of Maryland

Julian Olivas, Texas Tech University

Jennifer McGowan, University of Michigan

Stephen Barnett, University of Kentucky

Jenn McKenzie, Hendrix College

Cindy Singley, Auburn University

Jaime Rensel, Arizona State University

Karlene Kuinigel, Skidmore College

Tim Lipman, Illinois Institute of Technology

Laura Stansell, University of Tennessee, Knoxville

Rob Patterson, Middle Tennessee State University

Wes Sullivan, California Lutheran University

WHO’S WHO

COUNCIL OF PAST PRESIDENTS

Karlene Kunigiel, Skidmore College (ex-officio) (Co-Chair)

Laura Stansell, University of Tennessee, Knoxville (ex-officio) (Co-Chair)

Stephen Barnett, Emeritus

Barb Dallinger, Illinois State University

Nancy Franco, Yale University

Tim Lipman, Emeritus

Jenn McKenzie, Hendrix College

Rob Patterson, Middle Tennessee State University

Betty Spengler, Emeritus

LeAnn Stroupe, University of Missouri

Wes Sullivan, California Lutheran University

Tami Tassler, Florida Gulf Coast University

Matt Weismantel, Rutgers,The State University of New Jersey

Denise Wellman, Emeritus

Janey Wheeler, Emeritus

STANDING COMMITTEES

COMMUNICATIONS COMMITTEE

Julee Mitsler, Lindenwood University (Chair)

Stephanie Funderburg, San Jacinto College

DIVERSITY & INCLUSION COMMITTEE

LeAnn Stroupe, University of Missouri (Chair)

Anika Dorsey, St. John’s University

Marie New, St. Olaf College

Felicia Rivers, The University of Texas at Dallas

EDUCATIONAL RESOURCES COMMITTEE

Aaron Borgeson, Cal Poly San Luis Obispo (Chair)

Kate Bracciano, Marquette University

Nicholas Conlin, Macalester College

Brandon Gross, Stevenson University

Veronica Marin, University of Maryland

Felicia Rivers, The University of Texas at Dallas

INVOLVEMENT COMMITTEE

Amber Fitzgerald, Suffolk University (Chair)

MEMBER RELATIONS COMMITTEE

Jo Golden, Western Washington University (Chair)

Jon Augustyn, Cornell University

Neelam Savla, University of Southern California

NOMINATING COMMITTEE

Wes Sullivan, California Lutheran University (Chair)

Karlene Kunigiel, Skidmore College, Co-Chair of Council of Past Presidents (ex-officio)

Laura Stansell, University of Tennessee, Knoxville, Co-Chair of Council of Past Presidents (ex-officio)

Region I

Liz Hill, Arizona State University

Cassandra Kopriva, Pacific Lutheran University

Region II

Shari Foglesong, Truman State University

Ashley Mitchell, University of Missouri

Region III

Megan Adams, University of Louisville

Lindsey Steller Smith, Xavier University

Region IV

Jon Augustyn, Cornell University

Tiana Hakimzadeh, American University

Region V

Rhonda Hubbard Beatty, University of North Carolina at Chapel Hill

Natalie Mann, The University of Georgia

WHO’S WHO

STANDING COMMITTEES (Continued)

REGIONAL LEADERSHIP TEAMS

Region I

Amanda Wallin, California Lutheran University (Regional Director)

Sandra Vance, Gonzaga University

Region II

Laura Galloway, University of Houston (Regional Director)

Larry Barroso, South Texas College

Taylor Love, Texas Tech University

Region III

Grace Johnson, University of Kentucky (Regional Director)

Ali Anderson, West Virginia University

Terry Jackson, West Virginia University

Region IV

Ilana Ciccone, St. John’s University (Regional Director)

Becca Haupt Aldredge, Bucknell University

Danielle Schlough, Lehigh University

Sam Webb, Carnegie Mellon University

Region V

Maggie Keene, University of Tennessee (Regional Director)

Jordan Hiatt, Mercer University

RESEARCH & ASSESSMENT COMMITTEE

Jordan Glover, Penn State University (Chair)

Molly Kirsch, Simon Fraser University

Patrick Pitoniak, Yale University

Jennifer Reif, Purdue University

Whitney Rollerson, University of Southern California

SCHOLARSHIPS COMMITTEE

Ebony Smith, The Ohio State University (Chair)

Diana Feinson, Western Washington University

SPONSORSHIPS COMMITTEE

Eric Brodsky, Adelphi University (Chair)

STANDARDS COMMITTEE

Megan Adams, University of Louisville (Co-Chair)

Paul Hovey, Fairfield University (Co-Chair)

STRATEGIC PLANNING COMMITTEE

Wes Sullivan, California Lutheran University (Chair)

Patrick Fredricks, Fort Lewis College

Cassandra Kopriva, Pacific Lutheran University

Kristin Robbio, University of Southern California

Catie Taylor, University of Evansville

STUDENT DEVELOPMENT COMMITTEE

Nick Reffuge, University of Pittsburgh (Chair)

Education & Programming Committee:

Misty Sparrow, Eastern Michigan University (Chair)

Local Arrangements:

Tiana Hakimzadeh, American University (Chair)

Kristen Luther, Towson University

Publicity & Promotion Committee:

Ashley Mitchell, University of Missouri (Chair)

Selena Walsh, University of Pittsburgh

Spirit & Traditions:

Michaela Elsbernd, Truman State University (Chair)

Julia Emrich, University of Alabama – Culverhouse College of Business

Welcome & Volunteers:

Kacy Rader, Illinois State University (Chair)

CIVSA STAFF

Association Manager

Jen McGowan

Conference & Events Manager

Lindsey Darling

ANNuAL BUSINESS MEETING

PURPOSE

Collegiate Information and Visitor Services Association General Association Business Meeting Agenda

Friday, June 3, 2022 at 12:00 p.m. EST

AGENDA

I. Order of Business

a. Approval of Minutes from June 2021 Meeting

b. Executive Officer Reports

1. President - Taylor Blair, University of Kentucky

2. President-Elect - Mel Baxter, New York University

3. Immediate Past President - Wes Sullivan, California Lutheran University

4. Secretary - Ashley Bair, University of Maryland

5. Treasurer - Andrew Cohen, Georgia Institute of Technology

6. Director of Communication - Julee Mitsler, Lindenwood University

7. Council of Past Presidents Co-Chairs - Laura Stansell, University of Tennessee and Karlene Kunigiel, Skidmore College

c. Regional Director Reports

1. Region I Director - Amanda Wallin, California Lutheran University

2. Region II Director - Laura Galloway, University of Houston

3. Region III Director - Grace Johnson, University of Kentucky

4. Region IV Director - Ilana Ciccone, St. John’s University

5. Region V Director - Maggie Keene, University of Tennessee

d. Committee Reports – Reports will be heard from Committee Chairs requesting the floor by President Blair. All other committee reports are on file with the CIVSA secretary and uploaded to the Members Only section of the CIVSA website.

e. Election Results Presentation of Tellers Report – Wes Sullivan, Nominating Committee Chair

1. Introductions from elected executive board members

A. President-Elect - Julee Mitsler, Lindenwood University

B. Secretary - Jayne Reimel, University of California, Santa Barbara

C. Region I Director - Sandra Vance, Gonzaga University

D. Region II Director - Ashley Mitchell, University of Missouri

E. Region III Director - Grace Johnson, University of Kentucky

F. Region IV Director - Samantha Webb, Carnegie Mellon University

G. Region V Director - Shelby Kuehl, Georgia Institute of Technology

II. Good of the Order

A. Recognitions

III. Adjournment

2022-2023 ELECTION RESULTS

PRESIDENT-ELECt

Julee Mitsler

Lindenwood University

Julee Mitsler fell in love with higher ed as a tour guide at Christopher Newport University in Virginia, where she earned a bachelor’s in communication studies. After 4 years as an admissions counselor, she moved to High Point University and continued her work in admissions. Julee held several recruitment territories, while attending graduate school to earn her master’s degree.

In 2020, Julee transitioned to the communications and PR side of higher ed. She manages internal and external communications for Lindenwood University in Missouri. She incorporates the creativity and flexibility she learned in admissions into her daily work with senior-level administrators.

Julee joined CIVSA in 2014 but didn’t get involved for a few years. Once she started to get involved, she saw the tremendous opportunities that CIVSA offered and found meaningful ways to give back to the Association. She was awarded the Rising Star Award in 2018, chaired Publicity & Promotion for the 2018 SDI in Columbus and 2019 Annual Conference in Portland. In 2020, Julee chaired the Student Development Institute in Albuquerque and joined the Executive Board in July as Director of Communications. These experiences have enhanced her love of connection and engagement, and Julee is eager to continue fostering growth and involvement amongst CIVSA members.

Outside of work, she is a proud dog mom to Bailey & Penny, volunteers at an animal shelter, watches way too many cooking shows, and loves to send handwritten letters and greeting cards.

Director of Communications

Ashley Bair

University of Maryland

As a passionate leader of creative teams, Ashley Bair provided leadership, vision, and support for the Visitor Experience team in the Office of Undergraduate Admissions at the University of Maryland for 14 years. In August 2021, she transitioned to the Office of the President, executing all Presidential events for the University of Maryland. She combines different disciplines and mediums to build engaging experiences to develop and implement new strategies and to facilitate collaboration amongst varying constituents in higher education. Coupled with a graduate degree in Integrated Design from the University of Baltimore and an undergraduate degree in Sociology and Social Psychology and a double major in Criminology and Criminal Justice from the University of Maryland, Ashley brings a unique perspective to her work.

As a member of CIVSA for ten years, Ashley has great passion and appreciation for the work of this association. She believes in the importance of CIVSA, its community, and its transformative power to influence visit experiences across the country and the world. Having served in numerous capacities in CIVSA over the years – as Secretary, the 2021 SDI Conference Chair, 2015 Annual Conference Co-Chair in San Diego, Research and Assessment Chair, committee member, and conference presenter – these experiences have pushed her to be more excellent in her professional and personal craft. Ashley looks forward to continuing to contribute to the association’s vibrant community and CIVSA’s continuing success.

2022-2023 ELECTION RESULTS

SECRETARY

Jayne Reimel

University of California Santa Barbara

Hello CIVSA! I’m Jayne Reimel and I am the Assistant Director for the Visitor Center at UC Santa Barbara. UCSB has been my home since I first arrived as a nervous college freshman. After receiving my bachelor’s degree in Chemistry, I joined the Office of Admissions. In 2016 I transitioned to our Visitor Center where I have the incredible privilege of working with two amazing staff colleagues and a team of over 60 student tour guides.

I’ve been a proud CIVSA member since and have had the opportunity to deepen my involvement through a variety of roles. When we weren’t able to connect in-person last year, I was fortunate to serve as Co-Chair of the Virtual Engagement Committee with the goal of finding ways to connect the association and deliver valuable conference experiences virtually. This year I’m serving as Chair of the 2022 Annual Conference Programming & Education Committee and can’t wait to (re)connect with you in Orlando! I’m excited to continue my CIVSA involvement and serve this association, which is why I’m running for Secretary for the upcoming year.

Beyond my professional roles, I am also a graduate student and lifelong learner. I will be completing my PhD in Education this spring and I’m looking forward to meeting this milestone! When I’m not working or writing I like to enjoy all that sunny Santa Barbara has to offer including the great weather and beaches, hikes, and delicious food. Even better when I get to do these things with my best dog friend, Blue!

REGION I DIRECTOR

Sandra Vance

Gonzaga University

Hello CIVSA Region 1! My name is Sandra Vance I am thrilled to be running for Region 1 Director for the coming year. I currently serve as Assistant Director of Admission and Visit Coordinator in the Office of Admission at Gonzaga University in Spokane, WA. I have been Visit Coordinator since Fall 2018 and recently tacked on some additional responsibilities. I have been a CIVSA member since 2018, and I consider CIVSA to have been an essential factor in my love for this profession over the years. I have been lucky to serve on the Region 1 Leadership Team for the past two years and would be honored to continue serving you all as Regional Director. The connections I have developed in our region have served me so well, especially through the past couple of years of chaos! As your Director, I hope to expand our regional membership, continue virtual regional chats, and bring back regional events so we can continue to learn and grow from each other ’s experiences. Thank you for your consideration in this election!

2022-2023 ELECTION RESULTS

REGION II DIRECTOR

Ashley Mitchell

University of Missouri

Ashley Mitchell is the Assistant Director of Special Events at the University of Missouri (Mizzou). Before becoming Assistant Director, Ashley served as an Admissions Representative and Special Events Coordinator for Mizzou and a Catering Sales Assistant in St. Louis.

Ashley and her team coordinate the University of Missouri’s recruitment, counselor and yield events in Missouri and across the country. Ashley also assists campus visit program and other recruitment efforts including file review, scholarships and strategic planning.

When she’s not coordinating events, Ashley enjoys planning Disney trips, crafting and baking.

REGION III DIRECTOR

Grace Johnson

University of Kentucky

My name is Grace Neely Johnson and I serve as the Visitor Center Director at the University of Kentucky. I graduated from the UK in 2017 with my degree in Business Management with a minor in Being A Tour Guide (kidding – but only kind of). After graduating, I served as the Associate Director at the UK Visitor Center for three years before moving into the Director role in 2020. As Director, I lead a team of 58 student tour guides and 30 volunteer student ambassadors. The UK Visitor Center hosts 28,000 guests annually for our traditional visit programming, along with 8,000 group tour visitors each year.

I have been a member of CIVSA since 2017 but attended my first Association event when I participated in the Student Development Institute in 2015 as a student tour guide. Since then, I have attended seven SDIs and served on the 2020 SDI Conference Committee as the Welcome and Volunteers Chair. I attended my first Annual Conference virtually in 2021 and served on the Sponsorship Committee. Additionally, I was elected to the position of Region III Director for the 2021-2022 academic year. CIVSA has been instrumental in my work for the past four years and I can’t imagine where I would be without the network and community I have developed throughout my time as a member – I am so thankful for this organization.

I’m a Lexington, KY-lifer and love that I get to call the Bluegrass home. In my free time, I like to read, workout, discuss the latest conspiracy theories about Taylor Swift’s music with my student tour guides and play board games with friends. My husband, Wes, and I love cheering on the Cats at UK athletic events and are always on the hunt for the best cheeseburger in Lexington.

2022-2023 ELECTION RESULTS

REGION IV DIRECTOR

Sam Webb

Carnegie Mellon University

Sam Webb is a visitor experience professional with 7.5 years of experience at three different higher education institutions. Currently she is working at Carnegie Mellon University in Pittsburgh, PA as the Assistant Director, Visitor Experience and Campus Tours for the last 2.5 years. She is overseeing the paid Tartan Ambassador program, the Coulter Welcome Center and Visit Team with a goal to provide the best-in-class visit experience. Previously she worked at Penn State University as the Student Volunteer Coordinator for 3 years focusing on leading the 300+ volunteer tour guides on the Visitation Team. Finally, she got her start in the Admission world at a small, private liberal arts college, Wilkes University, as an Assistant Director of Admission wearing many hats from admission counseling, application reading, and ambassador supervising.

Sam enjoys working in a passionate, creative and team-oriented atmosphere. She is committed and hardworking towards situations and tasks that need completed to achieve her goals. As a Pittsburgh native, she is an avid professional sports fan and enjoys going to games including the Pittsburgh Steelers and Pittsburgh Penguins. She enjoys traveling, and is looking forward to a return to international adventures. When Sam isn’t working, you can find her at a local brewery, shopping or hanging out with her loving husband and fur babies.

Shelby Kuehl

Georgia Institute of Technology

Shelby Kuehl currently serves as the Assistant Director for Events in the Office of Undergraduate Admission at the Georgia Institute of Technology. In her current role, she oversees all events including open houses, admitted student days, specialty recruitment populations, and counselor fly-ins. She also serves as an instructor and staff member through Georgia Tech’s iGniTe Summer Launch Program. Prior to her current role, Shelby served as the Assistant Director of Visitor Experience and Communications at the University of North Georgia. At UNG, Shelby oversaw campus visit programming and student communication across all 5 campuses, and supervised the tour guide team on the Dahlonega campus.

Shelby has been an active member of CIVSA since 2018. In 2019 – 2020, Shelby served on the Region V Leadership Team and co-led the efforts of the Region V webinars. In 2020, she had the opportunity to host a CIVSA Region V event at Georgia Tech that also collaborated with Georgia State University, to allow visit professionals to have a full-day of professional development experience between the two campuses. In addition to these roles, Shelby has regularly attended the CIVSA Annual Conference and participated in additional regional events since becoming a member.

REGION V DIRECTOR

Shelby found her passion for her career in admission and campus visits when she was able to work in multiple student roles as an undergraduate student at Roosevelt University. Shelby graduated with a Bachelor of Arts in Psychology from Roosevelt University, and also received a Master of Education in Higher Education Administration from Georgia Southern University.

Originally from Chicago, IL and now living in the state of Georgia, Shelby can usually be found hiking in the north Georgia mountains, spending time with her fur babies, or searching for a good deep dish pizza place (which she has yet to find in Georgia!).

CONFERENCE ATTENDEES

Aaron Borgeson, Cal Poly San Luis Obispo

Abbi Pfister-Soria, Southern Methodist University

Abby Opst, Grove City College

Abby St. Johns, Colby College

Alejandra Alonzo, Salve Regina University

Alex Jantz, Texas A&M University

Alex Morosoff, Hofstra University

Alexandra Goetz, University of Utah

Alexandra Rizzo, University of Central Florida

Alexis Willis, Albright College

Aleya Tylinski, Coastal Carolina University

Ali Anderson, West Virginia University

Ali Smith, Villanova University

Alissa Bevan, Western Colorado University

Allie Bausinger, Purdue University

Allie Gravois, MCPHS University

Allison Bulson, Hope College

Allison Heenan, Endicott College

Alyssa Brown, Indiana University Purdue University Indianapolis

Alyssa Cannella, University of South Carolina

Alyssa Krawczyk, St. Bonaventure University

Amanda Claseman, University of Minnesota-Twin Cities

Amanda Nunes, Belmont University

Amanda Price, Sweet Briar College

Amanda Ritchie, Angelo State University

Amanda Trostad, Colorado College

Amanda Wallin, California Lutheran University

Amber Fitzgerald, Suffolk University

Amberly Cox, University of Minnesota Crookston

Amelia Duane, Southern New Hampshire University

Amy Vachon, Emerson College

Andra Gulenchyn, Augsburg University

Andrea Aldrich, Cairn University

Andrea Yen, University of Texas Rio Grande Valley

Andres Vazquez, The University of Texas at San Antonio

Andrew Boehm, Miami University

Andrew Cohen, Georgia Institute of Technology

Andrew McGill, Auburn University

Angela Young, Augusta University

Angeni Worley, Lynn University

Anika Good, St. John’s University

Ann Malkoc, Emory University

AnnaBell Kinsel, The Ohio State University

Anthony Perez, Western Michigan University

April Gonzalez, University of Texas Rio Grande Valley

Arianna Carrillo, The University of Texas at Arlington

Arin Morse, University of Missouri - Kansas City

Ashlee Manley, Western Kentucky University

Ashley Bair, University of Maryland

Ashley Carnuccio, Bucknell University

Ashley Hills, University of Southern Indiana

Ashley Mitchell, University of Missouri

Ashley Reed, Dean College

Aubriex Cason, Lawrence Technological University

Austin Rogers, Southeastern Louisiana University

Autumn Johnson, Oglethorpe University

Avery Harris, Baylor University

Becca Haupt Aldredge, Bucknell University

Becca Wiesman, Xavier University

Becki Bailey, Keuka College

Ben Mancino, Colorado State University

Berenice Chavez, Eastern Oregon University

Bethany Lestochi, University of Miami

Bethany Peñalva, Transylvania University

Betty Spengler, Emeritus

BJ Heidlebaugh, Ohio University

Brandon Cheatham, The University of South Florida

St. Petersburg campus

Brandon Gross, Stevenson University

Brandon McDonald, Penn State University

Brandy Brady, Shippensburg University

Brandy Ripke, Buena Vista University

Brian Cusack, University of Michigan

Brianna Montecalvo, The University of Rhode Island

Bridget Yates, Maryville University

Brittany DeHaven, Juniata College

Brittany Tellez, University of Arizona

Brittany Williams, Georgia State University

Brittney Bernardi, Johns Hopkins University

Brooke Brannin, Belmont University

Brooke Chandler, Auburn University

Brooke Porter-Jordan, Assumption University

Bryan Mestre, Bowling Green State University

Brylee Groskreutz, Iowa State University

Bryn Hart, Dakota State University

Bryttani Bartlett, University of Central Arkansas

Caitlin Cotter, The University of Rhode Island

Caitlin Fuller, University of Houston

Caitlin Hagerty, North Park University

Caitlyn Schulz, University of St. Thomas (MN)

Callyn Fahey, University of South Carolina

Cam Saleeby, College of Charleston

Cameron Huggins, Georgia State University

Cameron Olson, University of Wisconsin-Madison

Camille Munoz, University of North Carolina at Charlotte

Carlee Causey, University of Southern Mississippi

Carlie Dempsey, University of Alabama at Birmingham

Carlie Hornback, University of New Mexico

Carly Miller, Lawrence Technological University

Carly Signor, Syracuse University

Carol Grabbert, Rhode Island School of Design

Caroline Doswell, Parish Episcopal School

CONFERENCE ATTENDEES

CONTINUED

Caroline Henry, Queens University of Charlotte

Carolyn Westermann, Villanova University

Carrie Pederson, Augustana University

Casey Rinella, The Ohio State University

Casey Shubin, Whittier College

Casey Thomas, Arizona State University

Cassie Johnson, University of Tennessee

Cassie Montgomery, Amarillo College

Catie Taylor, University of Evansville

Caysee Bellman, University of Nebraska at Omaha

Cecilia Heffernan, Marquette University

Chad Johnson, Utah Valley University

Chantal Gadoury, Susquehanna University

Charese Shedrick, Hofstra University

Chelsea Holley, Spelman College

Chelsea Wilkes, Piedmont University

Chris Benavides, South Texas College

Chris Butcher, Eastern Kentucky University

Chris Harris, Georgia Southern University

Chris Potts, Butler University

Chrispus Saxon, University of Alabama

Chrissy Findlay, Bucknell University

Chrissy Phillips, University of Alabama

Christa Cranford, Georgia Southern University

Christina Gunn, University of Nevada, Reno

Christine Gibble, Neumann University

Clayton Lott, Old Dominion University

Cliff Lundin, New College of Florida

Cody Clark, Catawba College

Colleen Gilligan, University of Rochester

Courtney Joyner, Parish Episcopal School

Crystal Post, Illinois Wesleyan University

Cynthia Leavey, Rider University

Dallas Kline, Slippery Rock University

Dan McDermott, Fordham University

Danica Wilburn, West Virginia University

Daniela Velez, Valencia College

Danielle Luszczyk Sholly, Lehigh University

Danielle Schlough, Lehigh University

Danielle Walsh, Clark University

Danyea West, The George Washington University

David Dominguez, The University of Texas at San Antonio

David Thomas, Texas State University

Dawn Jones, Emory University

Deborah Kieltyka, University of New Mexico

Dee Dee Spraw, University of Findlay

Deleney Magoffin, Springfield College

Denessa McPherson, Berea College

Derek Nido, Vanderbilt University

Diana Feinson, Western Washington University

Dillon Montes de Oca, University of West Georgia

DJ Dull-MacKenzie, Stanford University

Duanduan Hsieh, Pitzer College

Dylan Cassidy, Eckerd College

Ebony Smith, The Ohio State University

Elena Martinez, Florida International University

Eleri Cortina, University of Tartu

Elisa Castillo, University of New Mexico

Elissa DeCampli Jovita, Rollins College

Eliza Ordway, Alfred University

Elizabeth Bowen, Utah Valley University

Elizabeth Ward, Providence College

Elyse Broussard, Lamar University

Emilie Doleshel, Hofstra University

Emily Bernstein, Vanguard University of Southern California

Emily Bingham, Western Carolina University

Emily Bukow, Worcester Polytechnic Institute

Emily Casey, Wentworth Institute of Technology

Emily Daly, University of Hartford

Emily Ewoldt, Radford University

Emily Love, Old Dominion University

Emily Nicholson, Oregon State University

Emily Poole, Louisiana Tech University

Emily Rivers, Stevenson University

Emily Stanley, Lasell University

Emma Alvarado, Daemen University

Emma Menzer, Queens University of Charlotte

Emma Pace, The Catholic University of America

Emma Schaefer, Indiana Tech

Eric Brodsky, Adelphi University

Erica Grey, Gwynedd Mercy University

Erica Matt, West Chester University

Erica Robinson, Kean University

Erica Willie, University of Alabama at Birmingham

Erin Arneson-Ginn, Herzing University

Erin Milin, Colgate University

Erin Moring, The University of Texas at San Antonio

Erin Nagelkirk, Trinity Christian College

Erin Nolder, Johns Hopkins University

Erin Sanno, Messiah University

Eva Durand, Baker University

Evan Lewis, University of Northern Colorado

Faith Rashidi-Yazd, Agnes Scott College

Felicia Rivers, The University of Texas at Dallas

Fran Vanegas, Rollins College

Frederick Davis, St. John’s University

Gabbi Tolentino, Pepperdine University

Gabriela Marrero, Albright College

Gavin Waits, Illinois Institute of Technology

Genesis Meaderds, Eastern Oregon University

George Rodriguez, University of Minnesota-Twin Cities

Georgina Rodriguez Martinez, The University of Texas at San Antonio

Gina King, University of Maryland, Baltimore County

Gina Ralston, University of Maryland, Baltimore County

Grace Johnson, University of Kentucky

CONFERENCE ATTENDEES

CONTINUED

Gracyn Schriner, St. Ambrose University

Greer Davis, University of Wisconsin-Madison

Griffin Jackson, West Chester University

Haley Eaton, Missouri Baptist University

Haley Okamoto, Oregon State University

Hannah Ford, Rider University

Hannah Hoelscher, Angelo State University

Hannah Leyhew, University of Tennessee

Hannah Steinbrenner, University of Illinois at Urbana-Champaign

Harper Haynes, Vanderbilt University

Harry Lundy, U.S. Air Force Academy

Hattie Briggs, Fairfield University

Hayden Dentinger, Willamette University

Hayden Lau, University of Central Florida

Heather Hoffman, University of Pittsburgh

Heather McFarland, Anne Arundel Community College

Heather Medina, Stockton University

Holly Barker-Flynn, University at Albany

Hudson Fredericks, University of Colorado Boulder

Ilana Ciccone, St. John’s University

Iman Homko, Denison University

Ivan Acosta, Western Oregon University

Jackie Cox, Florida State College at Jacksonville

Jackie Tremblay, Roger Williams University

Jackson Thiebes, University of Montana

Jacqueline Rush, Western Colorado University

Jael Johnson, University of Nebraska at Kearney

Jaime Zamora, University of California, Los Angeles

Jake Deyton, The George Washington University

Jake Mohr, Colorado State University

Janice Rajcan, Transylvania University

Jared Taylor-White, University of Alabama

Jason Goodman, Oxford College of Emory University

Jason Hale, Texas Tech University

Javier Garcia, The University of Texas at Austin

Jay Emrich, Franklin College

Jayne Reimel, University of California, Santa Barbara

Jazmin Rainey, Oglethorpe University

Jen Catalano, Binghamton University

Jen Reif, Purdue University

Jenn Granillo, Knox College

Jenn McKenzie, Hendrix College

Jenna Stickley, Flagler College

Jennie Jean-Jacques, Washington University in St. Louis

Jennifer Castro, Lehigh University

Jennifer Schreiber, Midwestern State University

Jenny Antonelli, Duke University

Jenny Cooley, Alma College

Jessica Edgington, Valparaiso University

Jessica Gallant, Southern New Hampshire University

Jessica Grullon, Stockton University

Jessica Napier, Washington University in St. Louis

Jessica Nielsen, University of Southern California

Jessie Black Parr, Duquesne University

Jessie Van Es, University of Central Arkansas

Jill Pigmon, Rollins College

Jill Steele, Macalester College

Jill Trythall, Snow College

Jocelyn Huang, The University of Texas at Arlington

Jodi Straka, University of Minnesota Duluth

Joe Zumbo, Dean College

Joel Brown, West Virginia University

Joey Tamburo, University of California, Los Angeles

John Palmer Rea, Vanderbilt University

Jon Augustyn, Cornell University

Jonathan Scott, Georgia Southwestern State University

Jordan Glover, Penn State University

Jordan Hiatt, Mercer University

Joseph Hughes, University of South Carolina-Aiken

Joseph Maynez, Utah Valley University

Joy Harlynking, Rollins College

JR Rabago, Seattle University

Julee Mitsler, Lindenwood University

Julia Emrich, University of Alabama

Julia Franzen, University of Minnesota-Twin Cities

Julia Tavolilla, Sacred Heart University

Kacey Hartshorn, Aims Community College

Kacy Rader, Illinois State University

Kaitlin Nalani Tilitile, University of Hawaii at Manoa

Kalee Castanon, Texas A&M University

Kaleigh Seiter, York College of Pennsylvania

Kanani Porotesano, Portland State University

Karen Hernandez, University of Minnesota Rochester

Karen Moser, The University of Texas at Arlington

Karlene Kunigiel, Skidmore College

Karli Padia, Lamar University

Kasey Evans, Illinois Wesleyan University

Kassidy Jordan, Tarleton State University

Kate Bellaud, Worcester Polytechnic Institute

Kate Bigelow, Assumption University

Kate Bolton, University of Iowa

Kate Douglas, Kentucky Wesleyan College

Kate Hoard, Western Michigan University

Kathryn Otto, Colorado State University Pueblo

Kathy Medina, New Mexico State University

Kati Williams, Johns Hopkins University

Katie Barker, Bowling Green State University

Katie Campbell, Northeastern University

Katie Holdgreve-Resendez, University of Colorado Boulder

Katie Lehnert, West Chester University

Katie Ramirez, The University of Texas at Tyler

Katie Welsh, Lynn University

Kayla Braunschweiger, University of Cincinnati

Kayla Hubbard, The University of Memphis

Kayla Jasso, Wichita State University

Kayla Weathers, University of Southern Mississippi

CONFERENCE ATTENDEES

CONTINUED

Kaylee King, Emerson College

Kelley Brooks, Southern Illinois University Edwardsville

Kelli McAntee, University of Colorado Boulder

Kelly Akers, Xavier University

Kelly Dean-Feldman, Bishop’s University

Kelly Freeman, Florida Southern College

Kelly Kibler, University of Maryland, Baltimore County

Kellyn Moody, Randolph-Macon College

Kelsey Morales, Brigham Young University

Kelsey Peterson, University of North Carolina Wilmington

Kelsey Stamm, Colorado State University

Kelvin Lee, Stanford University

Kendall Spina, Washington University in St. Louis

Kendra Justesen, BYU-Idaho

Kenley Longshore, Newberry College

Kenzo Zaragoza-Tsuru, Georgia State University

Kevin Hall, University of Arizona

Kevin Lackey, Boston University

Kiley Bruss, Duke University

Kim Bryan, Franklin & Marshall College

Kim Crosby, University of Rochester

Kim Fisher, Bemidji State University

Kimberly Alonso, Pace University

Kimberly Montano, University of the Incarnate Word

Kinsey Stout, Berry College

Kris Kirchner, Purdue University

Kristen Harrison, Alma College

Kristen Hoffman, Herzing University

Kristen Luther, Towson University

Kristen Sauer, Randolph-Macon College

Kristin Diekevers, Hope College

Kristin Ellis, Boyce College

Kristin Robbio, University of Southern California

Kristin Thomas, Messiah University

Kristy Fix, Ball State University

Kristy Papa, Texas Woman’s University

Kyla Whannell, Keuka College

Kyle McGary, Butler University

Kyle T Fisher, University of Arizona

Kyra Frazier, Oxford College of Emory University

La Dawn Duvall, University of California, Berkeley

Lacey Norman, Maryville University

Landry Goings, University of the Cumberlands

Larissa Marple, Texas Christian University

Larry Barroso, South Texas College

Larry Wilson, Norfolk State University

Latoya Craighead, The University of Toledo

Laura Carroll, University of Delaware

Laura Donnell, Stephen F. Austin State University

Laura Hauser, Clark University

Laura McCann, Vanderbilt University

Laura Stansell, University of Tennessee

Lauren Campbell, Lynn University

Lauren Cargo, Florida Gulf Coast University

Lauren Samuelson, Centre College

Lauren Sciocchetti, Neumann University

Lavina Martinez, Portland State University

LeAnn Hughes, Illinois Wesleyan University

LeAnn Stroupe, University of Missouri

Lena Andrews, Vanderbilt University

Lesley Stark, West Virginia University Potomac State College

Leslie Bencivenga, Messiah University

Leslie Haggard, Pepperdine University

Lexi Erwin, University of Nevada, Reno

Lexie Walker, University of Tennessee

Lilia Tiemann, Union College

Lindsey Steller Smith, Xavier University

Lisa Alonzo, The University of Texas at San Antonio

Lisa McGrady, Florida State University

Lisa Romeo, University of Maryland, Baltimore County

Liz Hill, Arizona State University

Liz Sandberg, St. Olaf College

Lizzy Allen, Qunnipiac University

Loren Henthorne, Marietta College

Loretta Wilburn, Virginia Tech

Lori Carter, University of Cincinnati

Lori Eisenhour, Drury University

Lucy Bauer, Macalester College

Luke Ellis, Georgia Southwestern State University

Lyndsey Spiers, Lancaster University

Lynise Massella, Grove City College

Lynn Grammel, Kalamazoo Valley Community College

Lyssa Paquette, Bishop’s University

Maddie Gustafson, Grove City College

Maddie Pooley, University of Nebraska at Omaha

Madeline Cromer, Indiana University Purdue University

Indianapolis

Madison Buechler, Southwestern University

Madison Emiliani, Valencia College

Madison Hutchison, University of Pittsburgh

Madison Owens, Florida State College at Jacksonville

Mae Dennis, Oakland University

Maggie Cano, Texas A&M University-Corpus Christi

Maggie Fraga, Illinois Institute of Technology

Maggie Keene, University of Tennessee

Mallory Rainwater, McMurry University

Mandy Jirak, St. Olaf College

Margaret Morrell, Fairfield University

Marguerite Troutman, Lipscomb University

Maria Guisandes, Valencia College

Maria Juarez, Amarillo College

Marissa Fouse, Juniata College

Mark Fox, Catawba College

Mark Reeder, The University of Texas at Arlington

Mark Zielsdorf, Arkansas State University

Mary Jo Cronk, Houghton College

CONFERENCE ATTENDEES

CONTINUED

MaryBeth Killian, Bridgewater College

Mason Seyl, Texas Tech University

Matt Harris, Villanova University

Matt Hermenau, University of Delaware

Matt Studenmund, Bowling Green State University

Matthew Miller, Baldwin Wallace University

Megan Adams, University of Louisville

Megan Bednarz, Fort Lewis College

Megan McHugh, Drew University

Megan Pauken, Kalamazoo Valley Community College

Meghan Walsh, The Catholic University of America

Meghan Westbury, Belmont University

Meghan Wilkinson, University at Albany

Mel Baxter, New York University

Melinda Neus, Adelphi University

Melissa Lawson, Binghamton University

Melissa Williams, Georgetown College

Meredith Mrok, Baylor University

Meredith Ramirez, Texas A&M University

Meredith Roberts, Baylor University

Michael Boller, Pace University

Michael Sanders, University of North Texas

Michelle Danielson, University of Iowa

Michelle Howell, Truman State University

Michelle Seaton, University of Guelph

Miguel Banuelos-Garcia, Colorado State University

Mike Smith, Georgia Southern University

Mike Targonski, Valparaiso University

MJ Rieske, Drew University

Molly Schul, Capital University

Monica Ourada, Oregon Institute of Technology

Monique Cote, Warren Wilson College

Morgan Alford, University of Alabama at Birmingham

Morgan Thompson, Aims Community College

Morganne Flood, University of Central Florida

Nan Noel, York College of Pennsylvania

Nancy Franco, Yale University

Natalia Duran, Pitzer College

Natalie Abernethy, University of Montana

Natalie Faculak, Western Michigan University

Natalie Foreman, Sam Houston State University

Natalie Mann, University of Georgia

Natalie Rooney, Oregon State University

Nate Burrage, University of Hartford

Nate Corbitt, University of North Carolina at Asheville

Nathan Bradley, Snow College

Nathan Cheesman, New Mexico State University

Nathan Faust, Loyola Marymount University

Nathan Wyrick, Warren Wilson College

Nesha Johnson, Coastal Carolina University

Nicholas Conlin, Macalester College

Nick Macqueen, Illinois Institute of Technology

Nicole Griffin, Indiana University Bloomington

Nicole Herrig, Clarke University

Nicole Kides, Kean University

Nicole Levy, Adelphi University

Nicole Mitchell, University of Wisconsin-Platteville

Nicole Villanueva, Mount Saint Mary’s University

Nikki Fleming, University of Florida

Nora Beerman, Austin Peay State University

Nora Kaszubowski, University of Hartford

Olivia Orlando, Rider University

Olivia Young, Belmont Abbey College

Owen Posey, Western Kentucky University

Paige Smith, Wright State University

Paola Rivera Villafane, Southern New Hampshire University

Patrick Frazier, Western Carolina University

Patrick Fredricks, Fort Lewis College

Patrick McCabe, Susquehanna University

Patrick O’Neill, University of Rochester

Patrick Pitoniak, Yale University

Paul Campbell, James Madison University

Paul Hovey, Fairfield University

Philadelphia Zimmermann, Flagler College

Pierre Galloway, University of Southern Mississippi

Prim Hudgins, University of Kentucky

Rachael Dugo, The University of Tampa

Rachel Hegland, University of Wisconsin-Milwaukee

Rachel Lee, College of Coastal Georgia

Rachel McNeil, Union College

Rachel Sloan, Allegheny College

Rachel Tatge, University of Wisconsin-Madison

Rae Macha, Texas State University

Rafael Delgado, New Mexico State University

Randy Brown, University of Florida

Rashmi Anand, Oxford College of Emory University

Raven Robinson, Washington University in St. Louis

Rebecca Arnold, Houghton College

Rebecca Durango, The George Washington University

Rebecca Johnson, University of South Carolina

Rebecca Petrone, Moody Bible Institute

Rebecca Taylor, Butler University

Rebecca Whitley, University of Alabama

Reilly Wilson, Loyola Marymount University

Rene Zamora, Texas A&M University-Corpus Christi

Reneé Tutchton, Stetson University

Rhonda Beatty, University of North Carolina at Chapel Hill

Ricci Emmons, Anderson University (IN)

Rob Olewine, East Carolina University

Rob Patterson, Middle Tennessee State University

Robert Barrera Jr, South Texas College

Rose O’Brien, Dakota State University

Rosemary Martin Edwards, University of Maryland

Ryan Keane, Lynn University

Ryan Rothenberg, University of Colorado Boulder

Saahil Cuccria, Union College

CONFERENCE ATTENDEES

Sam Giordano, Lynn University

Sam Hannah, Virginia Tech

Sam Mauter, The University of Toledo

Sam Sweeney, Albion College

Sam Webb, Carnegie Mellon University

Samantha Buxbaum, Florida State University

Samantha Carroll, University of Cincinnati

Samantha Huggins, Arkansas Tech University

Samantha Montalvo, Felician University

Samantha Orme, University of Cincinnati Blue Ash

Samantha Rivet, Slippery Rock University

Sandra Vance, Gonzaga University

Sara Hollar, Lenoir-Rhyne University

Sara Miller, University of Delaware

Sarah DiNardo, The Catholic University of America

Sarah Guinn, Transylvania University

Sarah Harless, The University of Texas at San Antonio

Sarah Kruesel, University of Central Florida

Sarah Overbergen, University of Iowa

Sarah Wilbur, Pepperdine University

Savannah Trantham, Tarleton State University

Sean Stout, Bloomsburg University of PA

Selena Walsh, University of Pittsburgh

Shane Apps, College of Coastal Georgia

Shannon Bigner, Colorado State University

Shannon O’Brien, New Jersey Institute of Technology

Shannon Wisecup, Illinois Wesleyan University

Shari Foglesong, Truman State University

Sharon Grice, Cornell College

Shayna Lyle, Radford University

Shelby Kuehl, Georgia Institute of Technology

Shira Kerce, Berry College

Silvia Cabreja, Saint Peter’s University

Sofia Benlaatmania, Southern New Hampshire University

Sophie Koff, Texas Christian University

Stella Santos, Champlain College

Stephanie Funderburg, San Jacinto College

Stephanie Gavin, New Jersey Institute of Technology

Stephanie Lukezic, Miami University

Stephen Barnett, Emeritus

Stephen Batcher, Saint Mary’s University of Minnesota

Summer Hill, Florida Atlantic University

Summer Slusher, Capital University

Sydney Jones, University of Central Arkansas

Sydney Riley, Auburn University

Tahlieah Sampson, University of North Carolina at Charlotte

Tami Tassler, Florida Gulf Coast University

Tammy Ruebusch, Hanover College

Tania Toj Lopez, Buena Vista University

Taylor Ailtmar, Randolph-Macon College

Taylor Blair, University of Kentucky

Taylor Brown, Virginia Tech

Taylor Campbell, Mississippi State University

Taylor Love, Texas Tech University

Tera McDonald, Georgia Institute of Technology

Terry Jackson, West Virginia University

Tiana Hakimzadeh, American University

Tiffany King, University of Houston-Clear Lake

Tiffany Sokolowski, Berea College

Tim Lipman, Emeritus

Tina Garza, The University of Texas at San Antonio

TJ Herlihy, University of South Carolina-Aiken

Todd Olsen, Utah Valley University

Tom Asp, University of St. Thomas (MN)

Tom Budge, Florida Atlantic University

Tony Culak, Sam Houston State University

Tori Jones, Auburn University

Tori LeFevre, William Peace University

Tori Neason, Colby College

Tracyn Nagata, University of Hawaii at Manoa

Trevor Diamond, Temple University

Trisha Agueros, University of Central Missouri

Tuyet Nguyen, Berea College

Tyler Garner, North Carolina State University

Valerie Leonberger, Stevenson University

Vanessa Leyva, Southern Methodist University

Veronica Luciano-Estrada, University of North Texas at Dallas

Victoria Crook, Pace University

Victoria Dawe, Johns Hopkins University

Vincent Phillips, Baylor University

Wes Sullivan, California Lutheran University

Westin Cordier, BYU-Idaho

Whitney Baker, University of the Cumberlands

Whitney Rollerson, University of Southern California

Whiz Iiames-Damutz, University of North Carolina at Chapel Hill

Will Blakeley, Auburn University

Winston Franscini, University of North Texas

Yesenia Williams, University of St. Thomas (TX)

Yollixpa Marasch, Portland State University

Zach Whitney, Muhlenberg College

Zack Kohlwey, University of Wisconsin-Milwaukee

Zak Pereira, Salve Regina University

Zoie Inouye, Oregon State University

REGIONAL MAPS

The maps below shows how states and countries are divided into the 5 regions of civsa.