FACILITIES MANAGEMENT & HOUSEKEEPING
RAISING THE STANDARD A behind-the-scenes look at how Grantley Hall is strengthening its luxury housekeeping operation with Miele Professional. By combining high-capacity laundry technology, smart connectivity and expert service support, the hotel is improving efficiency, sustainability and consistency as guest demand continues to grow.
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et within the idyllic Yorkshire countryside, Grantley Hall is recognised for its attention to detail across every aspect of the guest experience. The hotel has also attracted national attention, featuring in a Channel 5 documentary series following its ambition to be recognised among the world’s leading luxury destinations. That precision extends well beyond the visible elements of the hotel to the operations going on every day behind the scenes. As demand on its housekeeping staff has increased, the hotel required new laundry equipment and enhanced service support. They invested in Miele Professional equipment, upgrading to Benchmark washing machines to support higher volumes, while maintaining the standards expected across its rooms, restaurants and spa. And they partnered with Miele Professional’s Approved Partner, JTM Service, to benefit from reliable, experienced service support. Laundry plays a central role in ensuring consistency across the property. Linen must be presented to a high standard, ready at the right time and processed in a way that protects both appearance and longevity. For Grantley Hall, the decision to introduce Miele and JTM Service was driven by the need to strengthen this core function as the hotel continues to grow.
Building capacity with Miele Benchmark machines
The move to Miele Professional’s Benchmark machines has given the team a clear increase in capacity. With strong occupancy levels and the hotel continuing to attract attention, the ability to process larger volumes efficiently has become essential. The increased drum size allows the housekeeping team to handle more linen in each cycle. This reduces pressure during peak periods and supports a steadier workflow
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across the day. Turnaround times remain consistent, stock is easier to manage, and the team can focus on quality rather than working around the limits of older equipment. Jakub Joubert, Director of Housekeeping at Grantley Hall commented, “Laundry sits at the heart of the guest experience, even though it operates behind the scenes. Every item needs to meet the same standard, every time. As our occupancy has grown, we recognised the need to invest in equipment that could support both volume and consistency without compromise.” At the same time, wash performance remains a priority. High end hospitality linen requires careful handling to maintain its finish over time. By combining capacity with controlled processing, the Miele system supports both immediate operational demands and the long-term condition of fabrics. “Hotels such as Grantley Hall require reliability and