ASSISTANCE HAS NEVER BEEN easier. access Cell C services via self-service menu Cell C Customer Care Helpline Call 140 from a Cell C phone or 084 140 from any other network. Available 24 hours a day, including Public Holidays.
TECHNICAL SUPPORT DESK Call 084 1 555 555 Monday to Friday: 8am-10pm; Saturday, Sunday and Public Holidays: 8am-4pm.
EMAIL & FAX Email: custserv@cellc.co.za Fax: 084 14 329 Include your Cell C phone number and contact details, and we will get back to you within 48 hours.
KEY Shortcuts: ACTIVATE VOICEMAIL Cancel all diverts Divert all calls to voicemail
Dial *147# and OK, follow the menu options. You can also activate data & MMS using the self-service menu, and follow the prompts.
Email billing Try our new interactive and greener email bill. Sign up by sending an email with your cell number to ebills@cellc.co.za
Lost or stolen cellphone 1. Contact the Customer Care Centre to temporarily have your SIM card deactivated and find out how to replace it with a new SIM card. 2. Ask the Customer Care agent to fax/email you a blacklisting form which you have to complete and fax back to the Call Centre (+27 84 14 329). 3. A blacklisting number will be generated once the phone has been blacklisted which is needed when reporting the stolen phone to your nearest police station. A case number will then be issued.
IMPORTANT NUMBERS: 144 and OK
CELL C DIRECT
145 from a Cell C phone 084 145 from any other network
UPGRADES CALL CENTRE
143 8am-8pm (Monday - Friday) 9am-2pm (Weekends and Public Holidays)
QUICK INFO LINE
147 from a Cell C phone 084 147 from any other network
##002# and OK **21*08414 followed by the last 9 digits of your phone number# and OK (e.g.**21*08414987654321#)
Divert calls to voicemail when busy
**67*08414(9 digits)# and OK
Divert calls to voicemail when phone is off
**62*08414(9 digits) # and OK
BUSINESS TO BUSINESS
084 194 4000 8am-5pm (Monday to Friday)
Divert calls to voicemail when NO answer
**61*08414 (9 digits) # and OK
TO VIEW YOUR CELLPHONE SERIAL NUMBER
*#06#
Please call me
*111*ten digit cellphone number# and OK
CHANGE TO THE CELL C FAMILY TODAY.
cellc.co.za *Standard call rates apply. Calls made from any other network or Telkom line will be charged for at normal rates. E&OE.