ASA University Catalog

UNIVERSITY THE INDUSTRY STANDARD FOR TRAINING PROFESSIONALS.

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RESOURCE CATALOG

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ASA University | asa.net/education

RESOURCE CATALOG

ASA University is Your Resource for Training & Retaining Your Top Talent

UNIVERSITY

A well-prepared workforce is a critical component of long-term business success. Let ASA University show you how easy it is to improve your bottom line with our comprehensive, role-based training programs.

Built by the industry and for the industry, ASA-U offers relevant, meaningful training for our members in a digital setting, available 24/7. ASA-U advisors also stand ready to help customize, design, or recommend solutions for your specific education needs. Let us know how we can help you succeed today!

Taylor Kenney, VP of Education

5 COLLEGES Sales / Sales Management Warehouse Management Purchasing & Inventory Management Leadership & Executive Management Business Management

O ver 20 Unique Role Based Training Tracks O ver 200 Online Courses L eading Manufacturers Sharing Free Product Courses

THE INDUSTRY STANDARD FOR TRAINING PROFESSIONALS.

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EDUCATION THAT WORKS FOR YOU.TM

ASA University | asa.net/education

+ 20 Job Descriptions & Assessments

Counter Sales Job Description The Counter Salesperson will increase sales and customer satisfaction by efficiently and courteously assisting walk-in and telephone customers in the selection and acquisition of needed products, by applying technical knowledge to satisfy customer needs.

Job Duties: Sales Ability/ Persuasiveness

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      

Customer Focus

    

Advises and actively upsells customers on complimentary products beyond the original order.

Demonstrates ability to integrate industry partners (e.g. manufacturers, rep agency staff, etc.) into sales opportunities.

Sells & promotes the items and products that we stock – provides alternative suggestions to customers who request other products, and successfully converts initial customer requests to stock brands.

Learns and demonstrates understanding of basic business analytic skills and their application to customers’ businesses (e.g. builder, plumber, contractor, consumer, etc.).

Understands and explains how the company differentiates from our direct and indirect competition.

Incorporates the selling process within proposal writing and pricing models to match company expectations.

Educates customers on how to differentiate from competitors, and assists customers in increasing their selling skills.

Builds relationships – Learns the value of relationships and views building relationships as a critical success tool.

Demonstrates effective Presentation Skills to successfully influence and communicate with various audience types and sizes.

Demonstrates adequate knowledge of product, COG, margins, competitor pricing etc. when negotiating customer pricing.

Analyzes customer’s current and future needs to quickly determine if they can be helped at the Counter or if they need to be passed to the next level of customer service / sales.

Builds and maintains customer relationships.

Meets and greets all customers at point of sale with service, respect, and knowledge.

Adds value to customer and internal interactions by understanding customer business models.

Uses company-provided systems for improved planning, history collection, and to adopt new behaviors.

DOWNLOAD AT ASA.NET/EDUCATION

FREE to ASA Members! Download & Customize with Your Company Brand.

SCAN TO DOWNLOAD THESE FREE RESOURCES TODAY!

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ASA University | asa.net/education

RESOURCE CATALOG

College of SALES / SALES MANAGEMENT Provide your sales team with best-in-class training! As one of the first employees in the company to interact with your customers, your sales team needs to be equipped with knowledge and confidence on range of products and customer situations.

INSIDE SALES: INBOUND FOCUS

OUTSIDE SALES:

1,478

Courses Taken in 2020

COUNTER SALES:

• Account Types - Characteristics of the Sale

• Account Types - Characteristics of the Sale

• Business Etiquette

• Business Etiquette

• Business Etiquette

• Creating a Respectful Workplace

• Creating a Respectful Workplace

• Creating a Respectful Workplace

• Creative Problem Solving

• Developing Positive Relationships at Work

• Creative Problem Solving

• Critical Thinking Skills

• Effective Presentation Skills

• Developing Positive Relationships at Work

• Developing Positive Relationships at Work

• Essentials of Profitable Inside Sales in Distribution

• Effective Presentation Skills

• Essentials of Profitable Wholesale Distribution

• Essentials of Profitable Outside Sales in Distribution

•E ssentials of Profitable Counter Sales for Wholesaler-Distributors

• Essentials of Superb Service in Distribution

• Essentials of Profitable Wholesale Distribution

• Essentials of Superb Service in Distribution

• Introduction to Copper Tube, Plastic Pipe, and Fittings

• Essentials of Superb Service in Distribution

• Introduction to Copper Tube, Plastic Pipe, and Fittings

• Introduction to Pipe, Valves, and Fittings

• Introduction to Copper Tube, Plastic Pipe, and Fittings

• Introduction to Pipe, Valves, and Fittings

• Introduction to Steel, Stainless Steel, Iron Pipe and Fittings

• Introduction to Pipe, Valves, and Fittings

• Introduction to Steel, Stainless Steel, Iron Pipe and Fittings

• Introduction to the PHCP / Industrial PVF Industry

• Introduction to Steel, Stainless Steel, Iron Pipe and Fittings

• Introduction to the PHCP / Industrial PVF Industry

• Microsoft Office 365

• Introduction to the PHCP / Industrial PVF Industry

• Microsoft Office 365

• Sales Prospecting: The Sales Pipeline

• Microsoft Office 365

• Negotiation Fundamentals

• Selling Essentials: Developing Clients for Life

• Sales Prospecting: The Sales Pipeline

• Overview of Wholesale Distribution

• Selling Essentials: Opening the Conversation

• Selling Essentials: Developing Clients for Life

• Selling Essentials: Understanding the Sales Cycle

• Selling Essentials: Understanding the Sales Cycle

• Selling Essentials: Opening the Conversation

• Taking Control of Conflict

• Taking Control of Conflict

• Selling Essentials: Prospecting and Managing Territory

• Team Excellence

• Team Excellence

• Selling Essentials: Understanding the Sales Cycle

• Time Management

• Time Management

• Taking Control of Conflict

(Optional ProductPro & Systems Based Courses Included)

(Optional ProductPro & Systems Based Courses Included)

• Team Excellence • Time Management (Optional ProductPro & Systems Based Courses Included)

EDUCATION THAT WORKS FOR YOU.TM

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Tracks, Job Descriptions, Assessments

ASA University | asa.net/education

5

51,028 Hours Trained

OTHER AVAILABLE TRAINING TRACKS: • Inside Sales: Outbound Focus • Sales Manager • Showroom Manager • Showroom Sales: Consumer Focus • Showroom Sales: Trade Focus

What Members Say The ASA job descriptions are unique in that they describe the mechanics of performing a job. They encompass the mindset and demeanor of an employee who wants to make a meaningful contribution to the company as a leader, team member and

VIEW THESE TRAINING TRACKS ONLINE!

customer-service provider.

Jack Bell Jr., President, Masters’ Supply

Contact an ASA-U Advisor to Customize! Call 630-467-0000 or email education@asa.net

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ASA University | asa.net/education

RESOURCE CATALOG

College of WAREHOUSE MANAGEMENT Warehouse management is the heartbeat of your company. Your staff needs on-demand courses to advance and grow new skills to push both their career and the company to the next level.

WAREHOUSE STAFF:

SHIPPING & RECEIVING SUPERVISOR:

570

Courses Taken in 2020

WAREHOUSE MANAGER:

• Business Etiquette

• Coaching Conversations

• Coaching Conversations

• Creating a Respectful Workplace

• Coaching for Development

• Coaching for Development

• Developing Positive Relationships at Work

• Creating a Respectful Workplace

• Communication: Giving and Receiving Feedback

• Essentials of Profitable Warehouse Operations

• Developing Positive Relationships at Work

• Creating a Respectful Workplace

• Essentials of Profitable Wholesale Distribution

• Essentials of Leadership for Wholesaler-Distributors

• Developing Positive Relationships at Work

• Essentials of Superb Service in Distribution

• Essentials of Profitable Warehouse Operations

• Effective Delegation

• Ethics in the Workplace

• Essentials of Profitable Wholesale Distribution

• Essentials of Leadership for Wholesaler-Distributors

• Introduction to Copper Tube, Plastic Pipe, and Fittings

• Essentials of Superb Service in Distribution

• Essentials of Profitable Warehouse Operations

• Introduction to Pipe, Valves, and Fittings

• Ethics in the Workplace

• Essentials of Superb Service in Distribution

• Introduction to Steel, Stainless Steel, Iron Pipe and Fittings

• Microsoft Office 365

• Ethics in the Workplace

• Introduction to the PHCP / Industrial PVF Industry

• Overview of Wholesale Distribution

• Interviewing Basics

• Overview of Wholesale Distribution

• Performance Excellence

• Microsoft Office 365

• Taking Control of Conflict

• Planning and Prioritization

• Overview of Wholesale Distribution

• Team Excellence

• Taking Control of Conflict

• Performance Excellence

• Time Management

• Team Excellence

• Planning and Prioritization

• Time Management

• Taking Control of Conflict

(Optional ProductPro, Systems Based & Safety Courses Included)

(Optional ProductPro, Systems Based & Safety Courses Included)

• Team Excellence • Time Management (Optional Safety Courses Included)

EDUCATION THAT WORKS FOR YOU.TM

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Tracks, Job Descriptions, Assessments

ASA University | asa.net/education

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10,293 Hours Trained

DISPATCHER: • Creating a Respectful Workplace • Creative Problem Solving • Developing Positive Relationships at Work • Effective Delegation • Effective Listening Training • Essentials of Leadership for Wholesaler-Distributors • Essentials of Profitable Warehouse Operations • Essentials of Profitable Wholesale Distribution • Essentials of Superb Service in Distribution • Ethics in the Workplace • Leading a High Performance Team • Microsoft Office 365 • Overview of Wholesale Distribution • Taking Control of Conflict • Team Excellence

What Members Say As we broadened our plumbing supply offering, we recognized a need for additional product knowledge training. Knowing that ASA-U is the industry standard for this type of content, we knew

• Time Management

they’d be a great resource. Utilizing services such as ASA-U to

(Optional Safety Courses Included)

strengthen our knowledge base has supported our commitment to building exceptional partnerships with our customers.

VIEW THESE TRAINING TRACKS ONLINE!

Greg Goode Director of Plumbing,Porter Pipe & Supply

Contact an ASA-U Advisor to Customize! Call 630-467-0000 or email education@asa.net

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ASA University | asa.net/education

RESOURCE CATALOG

College of PURCHASING & INVENTORY MANAGEMENT The best way to increase inventory turn while decreasing expenses is efficient, online training that provides a deeper understanding of best practices and techniques for purchasing and inventory management.

INVENTORY SPECIALIST:

PURCHASING AGENT:

PURCHASING MANAGER:

• Creating a Respectful Workplace

• Business Etiquette

• Creative Problem Solving

• Creating a Respectful Workplace

•B ecoming an Effective Manager: Building Emotional Intelligence

• Developing Positive Relationships at Work

• Creative Problem Solving

• Coaching Conversations

• Essentials of Leadership for Wholesaler-Distributors

• Crisis Management

• Coaching for Development

•E ssentials of Profitable Purchasing and Inventory Management

• Developing Positive Relationships at Work

• Creating a Respectful Workplace

• Emotional Quotient Strategies

• Developing Positive Relationships at Work

• Essentials of Profitable Warehouse Operations

• Effective Delegation

• Essentials of Profitable Wholesale Distribution

•E ssentials of Profitable Purchasing and Inventory Management

• Essentials of Superb Service in Distribution

• Essentials of Profitable Warehouse Operations

• Effective Presentation Skills

• Ethics in the Workplace

• Essentials of Profitable Wholesale Distribution

• Emotional Quotient Strategies

• Gathering Data: SWOT Analysis

• Essentials of Superb Service in Distribution

• Essentials of Leadership for Wholesaler-Distributors

• Introduction to Copper Tube, Plastic Pipe, and Fittings

• Ethics in the Workplace

• Introduction to Pipe, Valves, and Fittings

• Gathering Data: SWOT Analysis

•E ssentials of Profitable Purchasing and Inventory Management

• I ntroduction to Steel, Stainless Steel, Iron Pipe and Fittings

• Introduction to Copper Tube, Plastic Pipe, and Fittings

• Essentials of Profitable Warehouse Operations

• Introduction to Pipe, Valves, and Fittings

• Essentials of Profitable Wholesale Distribution

• Managing Inventory

• Introduction to Steel, Stainless Steel, Iron Pipe and Fittings

• Essentials of Superb Service in Distribution

• Microsoft Office 365

• Microsoft Office 365

• Ethics in the Workplace

• Overview of Wholesale Distribution

• Negotiation Fundamentals

• Gathering Data: SWOT Analysis

• Taking Control of Conflict

• Overview of Wholesale Distribution

• Handling Emotions Within Your Team

• Team Excellence

• Sales Negotiations: The 5 Stages for Successful Negotiation

• Performance Excellence

• Time Management

• Taking Control of Conflict

• Planning and Prioritization

• Understanding the Buyer

• Team Excellence

• Taking Control of Conflict

(Optional ProductPro & Systems Based Courses Included)

• Understanding the Buyer

• Team Excellence

(Optional ProductPro & Systems Based Courses Included)

• Effective Listening Training

• Time Management (Optional ProductPro Included)

EDUCATION THAT WORKS FOR YOU.TM

150

Courses Taken in 2020

ASA University | asa.net/education

3

Tracks, Job Descriptions, Assessments

VIEW THESE TRAINING TRACKS ONLINE!

3,155 Hours Trained

What Members Say ASA University is able to offer our employees succinct and detailed training on various areas of our business – from warehouse to accounting to sales to purchasing.

The online training is very easy to use and very accessible to our whole workforce.

Jim Wakeham Director of Marketing, Industrial Valco

Contact an ASA-U Advisor to Customize!

Call 630-467-0000 or email education@asa.net

UNIVERSITY INDUSTRY STANDARD for Education & Training

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ASA University | asa.net/education

RESOURCE CATALOG

College of LEADERSHIP/ EXECUTIVE MANAGEMENT Improve the skills of current leaders and develop the skills for future leaders to reach your company's full potential.

With leadership offerings in sales, purchasing, warehouse, branch management and more, you can develop leadership, mentoring and coaching skills.

BRANCH MANAGER:

SALES MANAGER:

PURCHASING MANAGER:

• Coaching Conversations

• Coaching Conversations

• Coaching for Development

• Coaching for Development

•B ecoming an Effective Manager: Building Emotional Intelligence

• Communication: Giving and Receiving Feedback

• Coaching Skills

• Coaching Conversations

• Creating a Respectful Workplace

• Developing Positive Relationships at Work

• Coaching for Development

• Creative Problem Solving

• Effective Delegation

• Creating a Respectful Workplace

• Developing Positive Relationships at Work

• Effective Presentation Skills

• Developing Positive Relationships at Work

• Developing Your Leadership Style

• Essentials of Leadership for Wholesaler-Distributors

• Effective Delegation

• Effective Delegation

• Essentials of Profitable Wholesale Distribution

• Effective Listening Training

• Effective Listening Training

• Essentials of Superb Service in Distribution

• Effective Presentation Skills

• Essentials of Leadership for Wholesaler-Distributors

• Introduction to the PHCP / Industrial PVF Industry

• Emotional Quotient Strategies

• Essentials of Profitable Wholesale Distribution

• Microsoft Office 365

• Essentials of Leadership for Wholesaler-Distributors

• Essentials of Superb Service in Distribution

• Performance Excellence

• Ethics in the Workplace

• Selling Essentials: Understanding the Sales Cycle

•E ssentials of Profitable Purchasing and Inventory Management

• Interviewing Basics

• Taking Control of Conflict

• Microsoft Office 365

• Team Excellence

• Performance Excellence

• Time Management

• Planning and Prioritization

(Optional Essentials Courses Included)

• Reinforce Great Teamwork • Taking Control of Conflict • Team Excellence • Time Management (Optional Essentials Courses Included)

• Essentials of Profitable Warehouse Operations • Essentials of Profitable Wholesale Distribution • Essentials of Superb Service in Distribution • Ethics in the Workplace • Gathering Data: SWOT Analysis • Handling Emotions Within Your Team • Performance Excellence • Planning and Prioritization • Taking Control of Conflict • Team Excellence • Time Management (Optional ProductPro Courses Included)

EDUCATION THAT WORKS FOR YOU.TM

784

Courses Taken in 2020

ASA University | asa.net/education

4

Tracks, Job Descriptions, Assessments

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10,643 Hours Trained

WAREHOUSE MANAGER: • Coaching Conversations • Coaching for Development • Communication: Giving and Receiving Feedback • Creating a Respectful Workplace • Developing Positive Relationships at Work • Effective Delegation • Essentials of Leadership for Wholesaler-Distributors

What Members Say

• Essentials of Profitable Warehouse Operations • Essentials of Superb Service in Distribution

ASA-U is the perfect

• Ethics in the Workplace

source that understands

• Interviewing Basics • Microsoft Office 365 • Overview of Wholesale Distribution • Performance Excellence

the needs of our business and the importance of

VIEW THESE TRAINING TRACKS ONLINE!

keeping our employees engaged. With the help

• Planning and Prioritization • Taking Control of Conflict • Team Excellence • Time Management

of their resources we are continuing to build better communication within our team, create more proactive selling and better follow-up on tasks and deadlines.

(Optional Safety Courses Included)

Dominick Summa Partner, Delta-Q Inc.

Contact an ASA-U Advisor to Customize!

Call 630-467-0000 or email education@asa.net

12

ASA University | asa.net/education

RESOURCE CATALOG

College of BUSINESS MANAGEMENT Business management is at the center of your company's and your employee's success. Growing your ability in these areas allows your business to run more effectively and efficiently with better operations.

HUMAN RESOURCES:

BILLING SPECIALIST:

COLLECTIONS / AR SPECIALIST:

• Creating a Respectful Workplace

• Accounting 101

• Accounting 101

• Developing Positive Relationships at Work

• Creating a Respectful Workplace

• Effective Delegation

• Developing Positive Relationships at Work

•B asics Staff Training: Auditing Accounts Receivable & Revenue

• Essentials of Leadership for Wholesaler-Distributors

• Essentials of Profitable Wholesale Distribution

• Creating a Respectful Workplace

• Essentials of Profitable Wholesale Distribution

• Essentials of Superb Service in Distribution

• Developing Positive Relationships at Work

• Essentials of Superb Service in Distribution

• Ethics in the Workplace

• Essentials of Profitable Wholesale Distribution

• Ethics in the Workplace

• Introduction to Copper Tube, Plastic Pipe, and Fittings

• Essentials of Superb Service in Distribution

• HR Basics

• Introduction to Financial Statements

• Ethics in the Workplace

• Interviewing Basics

• Introduction to Pipe, Valves, and Fittings

• Introduction to Copper Tube, Plastic Pipe, and Fittings

• Microsoft Office 365

• Introduction to Steel, Stainless Steel, Iron Pipe and Fittings

• Introduction to Pipe, Valves, and Fittings

• Overview of Wholesale Distribution

• Introduction to the PHCP / Industrial PVF Industry

• Introduction to Steel, Stainless Steel, Iron Pipe and Fittings

• Performance Excellence

• Microsoft Office 365

• Introduction to the PHCP / Industrial PVF Industry

• Stress Management

• Team Excellence

• Microsoft Office 365

• Taking Control of Conflict

• Time Management

• Team Excellence

• Team Excellence • Time Management • Violence in the Workplace

• Time Management

EDUCATION THAT WORKS FOR YOU.TM

3,555

Courses Taken in 2020

ASA University | asa.net/education

5

Tracks, Job Descriptions, Assessments

ACCOUNTING / FINANCE STAFF:

13

56,848 Hours Trained

CUSTOMER SERVICE:

• Accounting 101

• A Comprehensive Customer Service Program

•B uilding a Business Case: Gathering Data Understanding Financial Metrics

• Business Etiquette

• Computer Use Basics

• Creating a Respectful Workplace

• Creating a Respectful Workplace

• Customer Service Success

• Developing Positive Relationships at Work

• Customer Service: Telephone Etiquette

• Essentials of Profitable Wholesale Distribution

• Developing Positive Relationships at Work

• Essentials of Superb Service in Distribution

• Effective Listening Training

• Ethics in the Workplace

• Essentials of Profitable Wholesale Distribution

• Introduction to Copper Tube, Plastic Pipe, and Fittings

• Essentials of Superb Service in Distribution

• Introduction to Financial Statements

• Ethics in the Workplace

• Introduction to Pipe, Valves, and Fittings

• Overview of Wholesale Distribution

• Introduction to Steel, Stainless Steel, Iron Pipe and Fittings

• Planning and Prioritization

• Introduction to the PHCP / Industrial PVF Industry

• Taking Control of Conflict

• Microsoft Office 365

• Team Excellence

• Team Excellence

• Time Management

• Time Management

•W hen the Phone Rings: Telephone Skills for Better Service

• Change Management: Change Model

VIEW THESE TRAINING TRACKS ONLINE! Contact an ASA-U Advisor to Customize!

Call 630-467-0000 or email education@asa.net

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ASA University | asa.net/education

RESOURCE CATALOG

ASA-U PRODUCTPRO® COURSES The ProductPro® product knowledge courses will make your employees smarter about the products they sell. ProductPro® trained employees will make fewer errors, reducing your operating expenses and shrinkage, and increasing customer satisfaction. These highly effective courses will also help you get your new employees up to speed faster and build their confidence.

•D omestic Water Heaters

• I ntroduction to Pipe, Valves, and Fittings

•D omestic Water Well Pumps

• I ntroduction to Steel, Stainless Steel, Iron Pipe, and Fittings

•F ire Protection Systems • I ntroduction to Valve Actuation •F ixtures and Faucets •R esidential Hydronic Heating Systems • I ndustrial Valves •R esidential Water Processing • I ntroduction to Copper Tube, Plastic Pipe, and Fittings • I ntroduction to HVACR

•S ump, Sewage, and Effluent Pumps

Industrial PVF Product Training ASA University has tailored its product knowledge offerings to meet the needs of our Industrial Piping Division membership.

Employees can now learn about the types, uses, and descriptions about the products PVF distributors and manufacturers sell and the systems in which they are utilized to improve profitability, reduce expenses, elevate customer service, and shorten time to competence.

• I ntroduction to Industrial Copper Tube, Plastic Pipe, and Fittings • I ntroduction to Industrial Pipe, Valves, and Fittings • I ntroduction to Industrial Steel, Stainless Steel Pipe, and Fittings

VIEW THESE COURSES ONLINE!

DISCOVER MORE Industrial Courses at asa.net/industrialcourses

EDUCATION THAT WORKS FOR YOU.TM

ASA University | asa.net/education

ASA-U ESSENTIALS COURSES Essentials, ASA University’s flagship brand, is comprised of separate and distinct courses, each targeting specific areas of a typical wholesale distribution business. By focusing on the ultimate goal of improving profitability, these courses provide a critical message on the value of each member of the wholesaler distributor’s team.

• Essentials of How Wholesaler-Distributors Make Money

• Essentials of Profitable Outside Sales in Distribution

• Essentials of Leadership for Wholesaler-Distributors

• Essentials of Profitable Purchasing and Inventory Management

• Essentials of Leadership for Wholesaler-Distributors: Scenario Pack

• Essentials of Profitable Showroom Sales

• Essentials of Profitable Counter Sales for Wholesaler-Distributors • Essentials of Profitable Inside Sales in Distribution

• Essentials of Profitable Warehouse Operations • Essentials of Profitable Wholesale Distribution • Essentials of Superb Service in Distribution • Introduction to the PHCP / Industrial PVF Industry • Overview of Wholesale Distribution

VIEW THESE COURSES ONLINE!

UNIVERSITY Call Us Today 630.467.0000

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ASA University | asa.net/education

RESOURCE CATALOG

ASA-U SYSTEMS-BASED LEARNING Systems-Based Learning courses are only available online. These interactive programs illustrate pipe, valves and fittings in real-life application within various systems. The lessons provide an overview to help learners visualize and understand what tasks these systems perform, as well as provide a basic knowledge about how each system works.

Systems-Based Learning is offered in Residential, Commercial and Industrial versions.

• Commercial Schematic Central Chiller Plant Training Package

• Industrial Schematic Steam System Training Package

• Commercial Schematic Plumbing Systems Training Package

• Residential Plumbing & Piping

• Commercial Schematic Powerhouse Training Package

Need Help?

VIEW THESE COURSES ONLINE!

Contact your ASA-U Advisors today!

EMAIL: education@asa.net or CALL: 630-467-0000

Build Leaders Here.

ASA University | asa.net/education

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Master of Distribution Management Certificate Program Find Your Path to Distribution Success!

ASA University offers the Masters of Distribution Management (MDM) program with comprehensive, multi-format training focused on developing the industry’s top talent and creating more ABILITY to move your company forward.

Become an MDM Graduate Call or Register TODAY! Call 630-467-0000 or Visit asa.net/MDM

UNIVERSITY

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ASA University | asa.net/education

RESOURCE CATALOG

Manufacturer Training FREE Benefit to ASA Members

ASA University provides the opportunity for learners to expand beyond general product knowledge to the features and benefits of the specific products being sold – all in one place. Simply login to your ASA-U account and enroll yourself in FREE manufacturer courses today.

Contact an ASA-U Advisor at education@asa.net for more information. *As of October 28, 2021; manufacturer training providers subject to change.

EDUCATION THAT WORKS FOR YOU.TM

ASA University | asa.net/education

ADDITIONAL COURSES ASA University is constantly developing and delivering necessary training for the industry. Here you will find training that targets a specific skill or knowledge gap.

• Business Etiquette • Challenging Negative Attitudes • Coaching Conversations • Coaching for Development • Creating a Respectful Workplace • Creative Problem Solving • Critical Thinking Skills • Developing Positive Relationships at Work • Ethics in the Workplace • Selling Essentials: Developing Clients for Life

SAFETY TRAINING: Over 40 Safety courses are available on ASA-U Online, visit asa.net/Safety-Training • Armed Intruder / Active Shooter Training • Basics: Forklift Safety • Basics: Warehouse Safety • Cardiopulmonary Resuscitation (CPR) • CMV Driver Basics • First Aid Fundamentals

• Selling Essentials: Opening the Conversation

• Forklift / Powered Industrial Truck Safety

• Selling Essentials: Prospecting and Managing Territory

• Safety: Defensive Driving Procedures • The Drug-Free Workplace: Setting the Standard

• Selling Essentials: Understanding the Sales Cycle

• Violence in the Workplace

• Skillful Collaboration • Taking Control of Conflict • Team Excellence • Time Management

VIEW ALL COURSES IN OUR STORE!

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UNIVERSITY 1200 N. Arlington Heights Road #150, Itasca, IL 60143

EDUCATION THAT WORKS FOR YOU.

TM