Electricity Fundamentals on Canada (EFiC) - Student Manual

KEY TAKEAWAYS •

Good customer service prioritizes individual transactions or interactions with customers, whereas a good customer experience is focused on the image of the utility, and the experience the customer has with its operations.

•

Utilities are using a wide variety of tools, from surveys and benchmarks to mobile apps, outage maps, and biometrics, to enable a good customer experience.

Electricity Canada | Electricity Fundamental in Canada: Student Handbook

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Electricity Fundamentals on Canada (EFiC) - Student Manual

Published on May 26, 2022

Electricity Canada

This course aims to provide a variety of electricity stakeholders with a high-level, cross-cutting overview of the entire industry, ranging from nomenclature, to what the future of the industry might look like, through electricity fundamental concepts. The course consists of a total of nine (9) responsive e-learning micro-modules in Rise 360, as well as a pre-assessment that Electricity Canada may use in the future. Each module will include a 10-question final assessment in which learners must score 100% to successfully complete. Although the content presentation will be driven by visual and textual elements, each module will also include audio segments, which will serve to provide a general presentation or definition of the major concepts of the module. Besides, each module will feature interactivity mechanics and validation exercises, to foster engagement on one hand, and to allow learners to validate their understanding of the content presented throughout their progression.

Electricity Fundamentals on Canada (EFiC) - Student Manual

Articles inside

9.2 Leading a Net-Zero Economy

9.1 Introduction

8.3 The Integrated North American Grid

Key Takeaways

8.1 Introduction

7.3 Health and Safety

7.4 Physical and Cybersecurity

7.2 Serving Indigenous Communities

7.1 Introduction

Key Takeaways

5.2 Rates and Billing

6.1 Introduction

4.4 Power Outages

5.3 Behind the Meter

6.2 Emerging Customer Tools

4.3 The Control Room

Key Takeaways

4.2 DistributionInfrastructure and Assets

2.3 Non-renewable Generation

Key Takeaways

2.2 Renewable Generation

3.1 Introduction

4.1 Introduction

Key Takeaways

3.2 Transmission Infrastructure

Distribution