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SEPTEMBER 2019 | $3.50 BUSINESSINCALGARY.COM

THE BUSINESS CASE FOR REDUCING METHANE EMISSIONS

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TriCore Carbon Solutions offers Alberta oil and gas producers a unique environmental opportunity

U R BANOMICS: THE REDEVELOPMENT CHALLENGE

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“We just want to get good beer to the good people.” Hans has five kids if you count his business, Blindman Brewing—an idea sparked between friends and self-professed beer nerds. They brought their idea to ATB and we helped them get it off the ground. Three years later, Blindman is considered a veteran of Alberta’s brewing industry. We raise a frosty pint of River Session Ale to their continued success! See his story at atb.com/hans

Hans, Blindman Brewing

distinguished business leader A W A R D

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2534 19 STREET SW C4239557

$1,795,000

BANKVIEW

Modern, sleek, luxurious & drenched in natural light from a profusion of huge windows, this 3+1 bedroom home with over 4,500 sq ft of living space & panoramic city views! The chef-inspired kitchen is finished with Denca cabinetry, a huge island/eating bar, high-end appliance package & dining area that’s spacious enough to host large family gatherings or dinner parties. A dramatic open riser staircase leads to the second level introducing the master retreat with access to a private balcony, fireplace, 2 walk-in closets & opulent 5 piece ensuite with 2 vanities, a tranquil freestanding soaker tub & glass encased shower.

BRIDGELAND

Commanding downtown views from this unique property, located on a quiet street in Bridgeland! The main house offers over 2,700 sq ft of sleek, modern living space. Flooded with natural light & is illuminated by pot lighting & chic light fixtures showcasing an open living space with hardwood floors, living & dining areas with gorgeous views open to the chef-inspired kitchen which is finished with a large island/eating bar, sleek quartz counter tops. This exceptional property also has a separate, carriage house type, self contained 3 bedroom home.

#401, 1087 2 AVENUE NW C4261880

$874,900

1114 JAMIESON AVENUE NE

$1,188,880 C4262606

SUNNYSIDE

Embedded in the heart of the Kensington, Lido by Battistella! Pride of ownership shines through the moment you enter this immaculate rare 3 bedroom. The open floor plan is imbued with an abundance of natural light from floor to ceiling windows and features central A/C, 9’ ceilings, neutral paint palette and plank flooring, a perfect foundation to design your dream spaces. The kitchen is adorned with crisp white cabinetry, stainless steel appliances and a stylish center island that is the perfect culmination of wood and quartz. The master suite cannot help but impress with ample closet space and stylish 4pc ensuite.

KILLARNEY

Adorned with stone and stucco sparing no attention to detail, comes a culmination of French Country and Modern colliding to create these gorgeous row townhouses. The interior of this end unit is a monochromatic masterpiece welcoming you with a bright living room and open rise stairwell. The kitchen is appointed with two-tone woods, bright tiling, and accented with stainless steel appliances. The spacious master bedroom boasts a double closet and 4-piece en-suite with his & her sinks and luxurious shower.

“Connect with me today — about your real estate needs for tomorrow”

Each office is independently owned and operated.

www.tanyaeklundgroup.ca | Direct (403) 863-7434

2242 26A STREET SW

$644,900 C4241845

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Supporting the visions of entrepreneurs one story at a time. Volume 29 | Number 9

REGULAR COLUMNS

11 12 14

Examining the How By Brad Field

The Fiscal Mess By Frank Atkins

By the Numbers, Canadian Energy Should Attract ESG Investors By Cody Battershill

CONTENTS COVER FEATURE

The Business Case for Reducing Methane Emissions TriCore Carbon Solutions offers Alberta oil and gas producers a unique environmental opportunity By Melanie Darbyshire

ON OUR COVER: ABOVE: ED ALFKE AND ALASTAIR HANDLEY PHOTO SOURCE: REBECCA HARDCASTLE

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Calgary Chamber of Commerce The Calgary Report

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Current developments for Calgary Telus Convention Centre, Tourism Calgary, Calgary Economic Development, and Innovate Calgary

Marketing Matters By David Parker

Meet your challenges when theyâ€™re still opportunities.

RSM and our global network of consultants specialize in working with dynamic, growing companies. This focus leads to custom insights designed to meet your specific challenges. Our experience, combined with yours, helps you move forward with confidence to reach even higher goals. rsm canada.com

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Supporting the visions of entrepreneurs one story at a time. Volume 29 | Number 9

THIS MONTH’S FEATURES

13 26

CONTENTS 32

C onsumer Choice F illing in the Gap with ValueAdded Services By Erlynn Gococo

P ersonal Branding 101: Dress to Impress By Nikki Gouthro

COMPANY PROFILES

Calgary Residential Rental Association Celebrates 60 Years

98 105

JobSite Workwear

Celebrates 15 Years

WD Construction and Millwork Celebrates 30 Years

109

Pete the Plumber

Celebrates 20 Years

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C algary: The Attractive Buyer’s Market By John Hardy

52 76 82

D rive It Right Down the Pipe Or are you over-controlling? By Scott Orban

B OMACalgary News Fall 2019 W alking the Walk The changing dynamics of workplace health, wellness and rejuvenation By John Hardy

“IF YOUR ACTIONS INSPIRE OTHERS TO DREAM MORE, LEARN MORE, DO MORE, YOU ARE A LEADER” – John Quincy Adams

LEADERSHIP HAS A LASTING LEGACY. Building community is something we love to do. As the trusted developer for the University of Calgary, our goal is to be a leader in creating amazing places where people can thrive. To be a great leader and demonstrate business excellence with changing tides requires discipline, problem-solving ingenuity, generous community commitment, ambitious spirit, and an unwavering desire to collaboratively move the needle. Thank you to all of our partners and friends that continue to support and inspire us every day. We are proud to be shaping this great city together.

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Just like you, we know the opportunities and challenges of doing business in Alberta. Our affordable benefit solutions put the needs of your business first. Put an Alberta Blue Cross employer benefit plan to work for you. ab.bluecross.ca/employer | 1-866-513-2555

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EXAMINING THE HOW // BRAD FIELD

Examining the How BY BRAD FIELD

here’s much talk these days about starting with the “why.” While I’m not going to question Simon Sinek or his successful strategy, I think we need to examine the “how” far more regularly. Specifically, when it comes to city hall, the municipal budget and the impending cuts. Emergency service, transit service and affordable housing are on the chopping block as this city council has voted on spending cuts to right the ship. City administration claims that making $60M in cuts is hard. We all have to make hard choices in our businesses. Hard decisions impact real people in real ways. It is hard to cut $60 million but doing it on the back of vulnerable citizens is polarizing and tone-deaf to what the community wants. Instead of griping about how hard it is, council needs to dig deep and find structural, long-term solutions. How you ask? How should we right the ship? Well, let’s talk links. We could sell or lease the city-owned golf courses to private-sector operators. Our city golf courses continue to be loss-leaders, except for one. This isn’t a line of business the city needs to be in. Private-sector operators can operate city courses for the same costs, if not less. If it comes down to affordable golf or affordable housing, this is a no-brainer. Let’s say council doesn’t like that practical solution, how else can we cut cash and not put the burden on citizens?

and efficiently throughout Calgary. If they can do it more economically than a city-owned fleet, then contract it out. When things get tight, governments frequently turn to the hiring freeze. It’s obviously not ideal for Calgarians to lose jobs, but there is the ability to redeploy our human resources and find needed efficiencies. Perhaps it’s time for competitive analysis on salaries and pensions for city employees to seek savings if, as many analysts have suggested, we are overpaying. I find myself asking the question “why do Calgarians pay $100 for something that should only cost $50?” far more often than I’d like to. Given the significant increase in the number of city employees in recent years, it’s not out of the realm of possibility that we have several resources to redeploy. This doesn’t even begin to crack the lid on the use of consultants or inflated pensions when it comes to human resources. I could write an entire column on that topic alone. When it comes to budget management, the “how” isn’t always the easiest part. However, it’s integral in 2019 that we look at innovative ways to manage our coffers. Innovation doesn’t look like handing the job of identifying possible budget cuts to administration. Sadly, this council is failing to do the job we elected them for – to make the big, strategic decisions and ask the difficult questions.

The ever-contentious waste-management argument also comes to my mind. It’s time to seek private-sector bids on garbage, recycling and compost collection. We know there are private companies that already operate effectively

BUSINESSINCALGARY.COM // BUSINESS IN CALGARY // SEPTEMBER 2019

THE FISCAL MESS // FRANK ATKINS

The Fiscal Mess BY FRANK ATKINS

uring the recent election campaign, Jason Kenney promised to assemble an expert panel to assess the financial position faced by Albertans. This panel has convened, and a comprehensive report is expected in early September. Of course, as most people know, Alberta is in a fiscal mess. Deficits and debt have soared. This actually started in the late years of Ralph Klein’s regime, continued under Ed Stelmach and Alison Redford, and was taken to new heights by the Rachel Notley government. It is extremely naive to think that Alberta is in this position because of a revenue problem. This myth is perpetuated by those who advocate for introduction of a provincial sales tax. There appears to be a great deal of misunderstanding of a sales tax, and some economists are to blame for this. Economists have long argued that a sales tax is a good tax in the sense that it is preferred to an income tax. Therefore, ideally, introduction of a sales tax should be accompanied by reduction or elimination of an income tax. Some economists conveniently forget the income tax reduction part. If the Alberta government were to introduce a sales tax now, it would only serve to justify the current high levels of spending. I suspect Mr. Kenney knows this, and he will likely pay only lip service to the possible introduction of a sales tax. The reality is that successive Alberta governments have been spending too much of taxpayer money. The time has come to not only stop the growth in spending but to institute meaningful spending cuts. These cuts are going to have

to come from the civil service, health care and education. Symbolically, Mr. Kenney has taken a 10 per cent pay cut, while the rest of the MLAs have taken five per cent. This, of course, is just a drop in the bucket. Mr. Kenney recently stated, “The NDP added 40,000 people to working for the government. We have the most inefficient provincial government in Canada by a country mile.” It has never been clear to me why we need so many people to run the government bureaucracy. Then there is the bloated Alberta health-care system. Surely there must be some efficiencies that can be found in the manner in which Alberta Health Services is run. Finally, there is the question of education. In the early days of the Alberta downturn, as private-sector employees were losing their jobs and taking pay cuts, I was enraged by the attitude of the teachers that they should not have to take a cut. There is no question that these will be extremely difficult political choices. Although Mr. Kenney has shied away from the comparison, this is reminiscent of the early days of Ralph Klein. The truth is that Mr. Klein’s across-the-board spending cuts actually worked. If he, and successive Alberta premiers, had simply allowed spending to grow by the rate of inflation plus population growth subsequent to the cuts, we would not be in the mess we are in today, and we would have a sizable Heritage Fund to fall back on. I would not be so quick to shy away from Mr. Klein’s original methodology.

Frank Atkins is a Senior Fellow at the Frontier Centre for Public Policy.

SEPTEMBER 2019 // BUSINESS IN CALGARY // BUSINESSINCALGARY.COM

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Prestige Railings and Stairs Ltd. Prestige Railings and Stairs continues its “rise and run” to the top of the stair and railing industry in Alberta as we once again have received the Consumer Choice Award for Business Excellence in both Calgary and Edmonton. For well over a decade, Prestige has been privileged to receive these awards – a constant reflection of our dedication to quality and a sincere effort to exceed customer expectations – every step of the way. Prestige continues to build the highest quality stairs in the industry and we pride ourselves on helping our customers realize their dreams in creating a focal point in their homes with unique designs and extraordinary craftsmanship. Prestige offers an extensive variety of quality products, all the way from glass stair treads and stainless steel components to spindles featuring Swarovski crystals; from LED accent lighting to interior and exterior spiral stairs. Prestige continuously works with architects and designers, builders, contractors, and building and home owners to

achieve the goals and visions of each individual customer. Whether it be a starter home with a feature railing or a commercial property with 10 stories of interior railing that needs retrofitting, Prestige is the only call you need to make. For 30 years now, Prestige has been pleased to set the highest standards in the industry and will continue to raise the bar and focus on improving the product and the process. While the customer doesn’t realize it in most cases, Prestige is the only stair and railing company to be a member of the Architectural Woodwork Manufacturers Association of Canada. This speaks to the Prestige commitment to constant evaluation and improvement in an industry where we already set the bar for quality. The Company’s vision of being the most respected, reliable and sought after provider of all things stairs and railings to the residential and commercial construction industry, is the focus of everything we do. While the awards are a nice pat on the back and a huge morale booster, we know the work to improve never stops.

Consistency, Quality, Craftsmanship

Come in and talk to us about your project!

Our showroom is open from Monday - Friday 8am - 4:30pm | www.prestigerailings.com “We’re passionate about bringing spaces to life. Together with you.”

2777 Hopewell Place NE Calgary (403) 250-1020 • Toll Free: 1-800-382-8502

30 years in Business

www.sunik.com 403.280.2803

BUSINESSINCALGARY.COM // BUSINESS IN CALGARY // SEPTEMBER 2019

BY THE NUMBERS, CANADIAN ENERGY SHOULD ATTRACT ESG INVESTORS // CODY BATTERSHILL

By the Numbers, Canadian Energy Should Attract ESG Investors BY CODY BATTERSHILL

f you’re focused on environmental, social and governance (ESG) investment criteria to help determine your future financial investment moves, you should consider overweighting your position in Canadian oil and gas assets. Here’s why. WSJ guest columnist Mark P. Mills, author of The “New Energy Economy: An Exercise in Magical Thinking”, recently explained in the Wall Street Journal that building one wind turbine requires 900 tons of steel, 2,500 tons of concrete and 45 tons of non-recyclable plastic. “If you want ‘renewable energy,’ get ready to dig,” Mills’ headline warned. Meanwhile, Canadian oil and gas is subject to some of the most stringent environmental regulations, and the highest standards for transparency, equality and worker safety. Companies here make huge investments in R&D, developing innovative extraction technologies and other measures to reduce greenhouse gas emissions per barrel. If that doesn’t make Canadian oil and gas a clear choice among ESG investors, then what does?

Mills points to a few more sobering numbers. A single thousand-pound electric-car battery requires “digging up, moving and processing more than 500,000 pounds of raw materials somewhere on the planet.” Solar power? Think cement, glass, steel and other metals. In fact, Mills observes that the International Energy Agency projects global silver and indium mining will jump 250 per cent and 1,200 per cent respectively over the next 20 years or so, just to supply an increased demand in solar panels. And more than 90 per cent of the world’s solar panels, Mills says, are built in Asia on electric grids largely powered – you guessed it – by coal. Wind turbines? If they supplied just half the world’s electricity, Mills explains we’d need nearly two billion tons of coal to produce the concrete and steel, and two billion barrels of oil to make the blades. Electric cars? Think rare-earth elements, which are likely to rise 300 to 1,000 per cent by 2050 to meet the Paris goals. Demand for cobalt and lithium will rise more than 20-fold, Mills explains.

Powering all of society on wind and solar plants hooked up to giant batteries would cause explosive, unprecedented growth in mining, and generate enormous waste, according to Mills.

It begs the question: why not use our gasoline as a more ESG-compatible alternative to electric vehicles? That single move would require only a 10th the total tonnage of materials to deliver the same number of vehicle miles over a battery’s seven-year life, he calculates.

And he adds, since renewable generation and storage infrastructure are built with non-renewable materials, the amount of recycled solar panels is, by 2050, projected to grow to double the amount of today’s entire plastic waste stream.

When it comes to ESG calculations, Canada is a leader in protecting people and the planet – and the world will be using oil and gas for a lot longer than many people think.

Cody Battershill is a Calgary realtor and founder/spokesperson for CanadaAction. ca, a volunteer organization that supports Canadian energy development and the environmental, social and economic benefits that come with it.

SEPTEMBER 2019 // BUSINESS IN CALGARY // BUSINESSINCALGARY.COM

Effective Strategic Planning S

trategic planning is one of the most popular business buzzwords. It is challenging, complex and critically important. It is all positives, negatives, speedbumps and occasional crisis management. “Strategic planning gives you a road map for your business or project,” says Corinne Lyall, broker and owner of Royal LePage Benchmark, a director on the Alberta Real Estate Association and a Calgary EO member. “It helps keep you on track, ensuring you are meeting timelines and your objectives. It also creates the ‘why’ to engage your employees so they are fully committed to the outcomes.” The approach and focus of strategic planning varies with the type and nature of the business. For Vikram Bakshi, president of Calgary’s Commonwealth Centre, the successful multi-use events venue and a Calgary EO member, “Strategic planning is very important; we make a specific plan based on the type of event and client. The events differ. We have general planning in the organization as far as structure and guidelines, but those are generalities.” Todd Litwiniuk, CEO of Litwiniuk & Company, personal injury lawyers and a Calgary EO member explains, “Planning is important for many reasons. We involve our entire team in planning because that’s how and where alignment happens. We revisit our foundational elements: core values, core purpose, vision and goals. We all agree on a direction, a strategy, and the big goals, and then we go to work. By having a plan with clear outcomes and priorities, decision making becomes so much easier.” Particularly in the Calgary market, business factors like the economy and market trends are unpredictable when it comes to

efficient strategic planning. “Companies need to be agile and be able to flex their strategies to ensure they are meeting the everchanging needs of their consumers and the market,” Lyall points out. “Timing the economy and market is difficult, however you can buffer the downturns by building in conservative profits and larger margins.” Flexibility is sometimes the overlooked factor in an organization’s strategic planning tool kit. “Being flexible allows the ability to change directions if needed,” she adds. “But you should always work backwards from your ultimate goals, which can sometimes be diverted by market shifts. It may take longer or take you down a path you didn’t anticipate, but if you keep to your plan, you will get there eventually.” Most business leaders and consultants agree that crisis management is an occupational hazard of strategic planning, and every organization deals with crisis management differently. “In our industry, crisis management works for many general issues that come up,” Bakshi explains. “There are some standard issues we would deal with in crisis mode, and planning for those is a good idea. But there are many things that pop up that can’t be planned for, so having the team trained on taking a step back and talking with each other is important. Rushing on the spot to solve a crisis is not always the best plan. Having more minds dealing with it can be very helpful.” Litwiniuk emphasizes the positives and says that, “Strategic planning and accountability aren’t for everyone. The exercise helps us determine who does and doesn’t fit on our team. Having a clear plan makes so many things easier for us. Recruiting, hiring, management, decision-making, evaluating opportunities and facing challenges, just to name a few.”

Contributing Members:

Corinne Lyall

Todd Litwiniuk

Vikram Bakshi

Broker and Owner of Royal LePage Benchmark

CEO of Litwiniuk & Company

president of Calgary’s Commonwealth Centre

The international Entrepreneurs’ Organization (EO) is the respected, world-wide business networking group — with more than 10,000 members in 35 countries — where business leaders meet informally to brainstorm, compare notes, learn and share relevant discussions about business. EO has 122 chapters around the world, including the Calgary chapter which is the fifth largest and one of the most active EO chapters in the world.

www.eocalgary.com

For membership inquiries: membership@eocalgary.com

NEW LOCATION, NEW ERA

for McCrum’s Office Furnishings By Rennay Craats Photo By Riverwood Photography

ince 1971, McCrum’s Office Furnishings has been an enduring presence in the Calgary industry with a name that became synonymous with quality and integrity. However, being consistent does not mean standing still, and McCrum’s is on the move, ushering in a new era with the company’s new location. “Business is rapidly changing and we have to be agile,” says Ryan McMillan, president of McCrum’s. “We view ourselves now as more of a resource than a furniture supplier. How can we help you with your space?” The new corporate head office, located on Manhattan Road SE, is all about agility. Owning the building means McCrum’s can quickly make modifications

to their showroom that best reflects the ongoing evolution of the corporate furnishings industry. The new space encourages collaboration and creativity with its open-concept workstations, all the while showcasing the company’s attention to human-centred design. It uses space, light, fabric, materials and furnishings to create a welcoming, connected and productive work environment. McCrum’s also focusses on WELL standards for a healthier work environment by incorporating such features as height-adjustable surfaces, a fitness room, and a spacious central plaza, ideal as a gathering space to relax or share meals. There are sound masking and noise reduction strategies for acoustic comfort, along with biophilic design elements such as real wood finishes and greenery to help create an indoor connection to nature. There are also numerous transitional spaces all carefully designed to create opportunities for various workstyles, whether focused, collaborative or social. The goal is to show clients possibilities—how spaces can be purposefully planned to increase productivity and encourage communication within the collaborative workplace. To support this effort, the new space features conference/training rooms to present workshops and seminars that can keep clients informed of industry developments. They have also included spacious client care areas where staff, clients and designers can discuss specifications, plan spaces or choose finishes and fabrics in a relaxed atmosphere.

The goal is to show clients possibilities— how spaces can be purposefully planned to increase productivity and encourage communication within the collaborative workplace.

“When customers walk in the door it’s not about that chair or that workstation, it’s more about whether our clients can envision themselves or their people working in that environment. The impression we want to create is one based on a holistic experience of the space and the kinds of possibilities that are available to our clients,” says Bob Malone, vice president and co-owner of McCrum’s. McCrum’s is intensely proud of the amazing team of client advisors it has assembled, all of whom are experts on the best ways to achieve a dynamic and productive office environment. Each team member brings a unique perspective and asks different questions to discover what clients like, what they hope to achieve, why they see their space in a certain way, and to offer insights about unexplored options to enhance the space. “That’s how we see our business going forward— having a team behind our clients. Each person has become a specialist and allows us to make sure we tick the boxes, and do it well,” says McMillan. An integral part of the McCrum’s team includes their in-house delivery and installation crews, which consists of a large group of highly-trained and experienced personnel. In an effort to properly support this group, McCrum’s ownership made the decision in 2014 to secure a 60,000 square foot warehouse space in SE Calgary. This facility has enhanced their ability to deliver the comprehensive start-to-finish service their clients expect—from the

initial product consultations to a completely installed and working office environment. Understanding the importance of offering a complete range of client services, McCrum’s has consistently expanded their suite of value-added services. Having provided expert project management and design/ reconfiguration services for many decades, they have added to their service offerings to include storage and asset management, cleaning and maintenance programs, as well as moving services, facility management consulting, and even third party logistics that leverages their extensive experience with storage, delivery and product tracking capabilities. “We develop these ideas and the ideas become business units. We champion our people to embrace what we’re trying to do and pretty soon we have resident experts. People come to us for that,” says Malone. For almost 50 years, people have come to McCrum’s Office Furnishings for the best in commercial furniture and service in Calgary, and with vibrant, forward-looking owners who embrace change, clients will continue to partner with these industry experts for many years to come.

McCrum’s Office Furnishings 100, 4639 Manhattan Road SE. 403.259.4939 | mcrums.com

OFF

THE

2019 Women of Inspiration Awards Stepping into the Spotlight Monica Kretschmer, founder of the Women of Inspiration Awards, says, “I now understand what it feels like to be nominated and recognized for my personal and professional achievements. The process is rigorous. The work behind the scenes requires a commitment. The validation of acknowledgment through this award is heartfelt … and fuels me to keep forging ahead with my vision. “As a woman advocating for women, I’m proud to have been awarded a 2019 Business in Calgary Leader Award. Stepping into this spotlight enables me to make a more significant impact to serve others. I am passionate about celebrating the achievements of women, and I applaud women who have the courage to step into the spotlight for themselves.” It is critical for role models to pave the path for others. As a result, Kretschmer has taken on the enormous challenge to honour women locally, nationally and globally. The Women of Inspiration Awards has expanded nationwide with gala awards

in Calgary and Toronto, celebrating 23 diverse categories in each city. A significant commitment of sponsors, stakeholders and volunteers is required to support the event, elevate the achievements and position Canada as a leader globally in advancing women. Kretschmer is pleased to have created a premier celebration attracting dignitaries, celebrities, global players and influencers. “It’s not your usual awards,” she says. “It’s a public event showcasing the evolution of the role of women. Our program is designed to feature the talents of female artists and motivational keynotes, enable companies to attend as a vehicle to recognize leaders within their organization not to mention the outstanding women (and men) who have been nominated from diverse backgrounds, ages and stages of life and careers. We are trailblazing a global empowerment program, advocating for women and men who champion for women to come together to celebrate.” The Women of Inspiration Awards is a masterfully-crafted multimedia platform building on Kretschmer’s BIG vision for 2019 and beyond. Her dream is a universal awards program, creating an inclusive and sustainable network to elevate inspiring women and the men who SupportHER. Kretschmer concludes, “My vision is fuelled with embracing diversity and disrupting barriers. My vision is fuelled by making meaningful connections, elevating female role models, forging strategic partnerships and including key stakeholders in creating space to help advance women in business. As my vision grows, it will continue to welcome men to the conversation. Inspiring role models make a difference. Awards make a difference.” Check the website for corporate tables and ticket availability. Contact Monica Kretschmer for sponsorship opportunities.

SEPTEMBER 2019 // BUSINESS IN CALGARY // BUSINESSINCALGARY.COM

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MOUNT ROYAL UNIVERSITY CON FER EN C E

CALGARY • OCTOBER 19, 2019

ENERGY MARKET RECOVERY COMING SOON TARGETS: Josef Schachter

CEO Schachter Energy Research Services

Veteran Analyst Josef Schachter is so confident that we are in the early stages of a new Energy Bull Market, and that WTI Oil Prices could recover to over US$100, that he is telling his Black Gold Subscribers to start investing now while energy stocks are at all time lows. “I have only seen two real Energy Bull markets in my 40 plus year career,” says Schachter, “and now I’m clearly looking at number three!” He says the market is finishing the early bumpy-bottom transition from the bear market into the bull market. “People are gun shy at this point due to turbulent markets, negative media coverage, egress issues, and decimated energy and energy service stocks. Currently out of favour with brokers and institutional investors who need to show positive quarterly results on a regular basis, coverage on these amazing long-term investment opportunities is virtually non-existent.” Individual investors have nowhere to find information. Enter Josef Schachter.

US$75/B EXPECTED 2020 US$100/B EXPECTED 2022+

Schachter publishes a twice monthly newsletter covering over 30 energy and energy service stocks that he believes have made the difficult decisions necessary to survive this nasty downturn, and more importantly, thrive in the new Energy Bull Market. “When we get back to $100+ Crude Oil prices these particular stocks could produce extraordinary returns in the next three to five years,” he explains. He also organizes the annual Schachter ‘Catch the Energy’ Conference where attendees have unprecedented access to 26 CEOs of the presenting companies. All in one place. All for one day. If you are at all interested in the energy sector, this conference is for you. Companies have 30 minutes to present their stories followed by a 15 minute moderated Q&A session. VIP ticket holders will be seated with one of the presenting company’s CEO or senior management during lunch for a more relaxed and in-depth discussion about the company or the sector.

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PRESENTERS & EXHIBITORS INCLUDE:

FEARLESS FORECASTS • JOSEF SCHACHTER LOOKS AHEAD The New Energy Bull Market actually began with its long, turbulent transition phase, when WTI bottomed at US$26/b in February 2016 The current Skepticism Phase around the energy sector should morph into a solid market in the first half of 2020 WTI Crude at US$75/b by second half of 2020, and a sustainable US$100/b or more after 2022 S&P/TSX Energy Index should more than double over the next three years from 127 to 300+ Most companies presenting at the ‘Catch the Energy’ Conference should out-perform the S&P/TSX Energy Index

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Boosting Women Entrepreneurs

As people join together to celebrate Women’s Entrepreneurship Day (WED) – with the goal to empower, celebrate and support women in business worldwide – the behind-the-scenes stats continue to tell a revealing story about the daily obstacles facing women entrepreneurs. Globally, women account for 85 per cent of consumer purchases and control $20 trillion in global spending. At the same time, they perform 66 per cent of the world’s work (both paid and unpaid) yet only earn 10 per cent of the world’s income. Specifically in Canada, despite recent advances, gender inequality is still an issue when it comes to entrepreneurship. According to government stats, just 16 per cent of small and medium-sized Canadian businesses are majority owned by women. “True entrepreneurs are born with a provenly special outlook and skills,” says Milena Radakovic, the Calgary-based president and owner of Nexus Exhibits and the Canada ambassador of the international Women’s Entrepreneurship Day Organization (WEDO). “An entrepreneur’s thinking is different than most business people. They are visionaries and problem solvers. They are ready and fuelled by taking on challenges and always thinking what the future holds.” She points out that while most entrepreneurs face similar basic hurdles to getting businesses off the ground, women entrepreneurs have some uniquely specific speed bumps. “There are definitely biases toward women who own businesses.” While it is good news the federal government is making a $2-billion investment through its Women Entrepreneurship Strategy to double the number of female-

owned and female-led businesses by 2025, she cautions it’s still tough for women entrepreneurs to secure funding from the big banks and lending institutions. “Maybe it’s because women tend to be more conservative,” she adds with business savvy. “We tend not to inflate the numbers and overstate our projections.” According to government stats, full and equal participation of women in the economy is essential to Canada’s future competitiveness and prosperity – but the data also revealed women face barriers in accessing capital, are less likely to seek debt and equity financing, and are more likely to be rejected or receive less money.

ABOVE: MILENA RADAKOVIC, THE CALGARY-BASED PRESIDENT AND OWNER OF NEXUS EXHIBITS AND CANADA AMBASSADOR OF THE INTERNATIONAL WOMEN’S ENTREPRENEURSHIP DAY. PHOTO SOURCE: EWAN PHOTO VIDEO

SEPTEMBER 2019 // BUSINESS IN CALGARY // BUSINESSINCALGARY.COM

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ENTREPRENEURS AND ENCOURAGE BOTH INVESTMENT IN WOMEN-OWNED STARTUPS AND SHOPPING IN WOMENOWNED BUSINESSES,” RADAKOVIC NOTES

“Mental illness is a disease like anything else. It’s nothing to be ashamed of.”

WITH ENTHUSIASM. The global women-in-business focus received a major boost last month when the United Nations formally endorsed Women’s Entrepreneurship Day (WED) and brought together a group of activists, philanthropists, corporate leaders, civil society and non-profit executives to support the growth in businesses owned by women around the world.

– Priscilla

“We have to get the world to understand the importance of supporting more women in business,” Radakovic notes with enthusiasm. “Around the world, WED is designed to celebrate women entrepreneurs and encourage both investment in women-owned startups and shopping in women-owned businesses.” Her ambitious goal is to bring the dynamic WED initiative to Alberta and harness the power of women to make a difference locally and worldwide. For this inaugural year in Alberta, Radakovic and her advisory board have planned a Women’s Entrepreneurship Day Summit at Mount Royal University in Calgary on November 14. “The summit will feature prominent speakers and changemakers and raise awareness for the WEDO initiative,” she points out, “empower women and girls to become active participants in the economy, highlight the successes and the challenges of women entrepreneurs, offer a community of support and bring together likeminded individuals and organizations wanting to make a positive impact for women in business. “It’s all part of celebrating the value and the potential of women in business and the entrepreneurial spirit in Alberta.”

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BUSINESSINCALGARY.COM // BUSINESS IN CALGARY // SEPTEMBER 2019

JA Southern Alberta thanks the Economic Futures Council for positioning young people for future success. With support from the Economic Futures Council, JA Southern Alberta has: • Increased program delivery and student reach by 30% • Expanded rural programming and reach • Developed on-line applications of popular programs • Delivered financial literacy programs to Indigenous youth on and off reserves • Partnered with the Calgary Board of Education to build customized semester-long financial literacy programs for students in non-traditional career pathways such as arts and trades • Delivered more programs to at-risk and vulnerable youth

Help shape tomorrow’s workforce! You, too, can impact the future of Canada’s youth. Join the Economic Futures Council today. Contribution levels start at $5,000.

JA Southern Alberta is proud to recgonize the Founding Members and *Patrons of the Economic Futures Council John (in memoriam) & Cheryl Aldred Clive Beddoe * David A. Bissett R.A.N. Bonnycastle Robert G. Brawn Wayne Chiu Jim Davidson Jack & Joan Donald N. Murray Edwards Dr. Chen Fong & Alice Chan John & Lana Geddes Richard F. Haskayne * Wayne Henuset Sam Kolias Hal Kvisle Alvin Libin Ronald N. Mannix * Ronald P. Mathison Jeff McCaig Susan Nelson & Gordon Case David Oâ€™Brien Todd Poland Clayton Riddell * (in memoriam) JR Shaw Brian Sidorsky The Stollery Family Guy Turcotte David Werklund (as Chairman of the Werklund Foundation)

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FILLING IN THE GAP WITH VALUE-ADDED SERVICES // MANAGEMENT

Filling in the Gap

WITH VALUE-ADDED SERVICES BY ERLYNN GOCOCO

ompanies that offer value beyond their core services increase profitability, maintain customer loyalty and sharpen their competitive advantage. Value-added services are a win-win situation that benefits both the service provider and the client. Robert Fooks, partner and registered trademark agent at McLeod Law, says the relationship he has with his clients is comparable to a counsellor/advisor type of situation. “Once you find a lawyer that has experience in the matter you are involved with, technical ability should be an expectation and minimum requirement. In other words, you have to bring something else to the relationship that sets you apart and really helps the client.” The ability to build trusting relationships with clients is key to successfully adding value-added services beyond the transaction. Trust is, after all, paramount in any relationship whether personal or professional. Fooks explains, “Even though we are often called transactional lawyers, when I approach clients and client service, I never view it as a transaction. I always view it as a relationship. The better the relationship, the better advice and help we can provide. A single scenario or opportunity may have multiple paths and outcomes, and in order to help the client find the best one, you want to get to know them as much as possible. The advice I give a 30-year-old single entrepreneur can be much different from the advice I give to someone who is 55 with three kids. I love the contextual nature of business situations and legal guidance.” Kevin Suddaby, a senior mortgage associate with Accredited Mortgage Professional, agrees with Fooks and says that

“THE BETTER THE RELATIONSHIP, THE BETTER ADVICE AND HELP WE CAN PROVIDE. A SINGLE SCENARIO OR OPPORTUNITY MAY HAVE MULTIPLE PATHS AND OUTCOMES, AND IN ORDER TO HELP THE CLIENT FIND THE BEST ONE, YOU WANT TO GET TO KNOW THEM AS MUCH AS POSSIBLE,” FOOKS EXPLAINS. ABOVE: ROBERT FOOKS, MCLEOD LAW PARTNER AND REGISTERED TRADEMARK AGENT.

SEPTEMBER 2019 // BUSINESS IN CALGARY // BUSINESSINCALGARY.COM

A Conversation with TD Bank’s Michael Wood

ichael Wood knows the value of hard work. As a 12-year-old, he held down two paper routes to earn the money to buy himself a bike and new soccer cleats. For the past 30 years, he has applied that work ethic to different areas of financial services, from retail and commercial banking to financial planning and brokerage, and now as regional head for the Prairies at TD Private Wealth Management. We talked to him about all that TD does for clients in wealth management.

What’s the appeal of TD for you?

What’s the team culture like?

TD has a long history of helping Calgary businesses grow, but many clients don’t know that we provide more than banking and credit services, investment advice and portfolios. We offer high-net-worth clients the whole gamut of financial services under TD’s Private Wealth umbrella. That’s anything from private banking and investment advisory services to meeting clients’ business succession, insurance, trust and estate planning needs.

We use the expression “One TD” to articulate that we’re all working together to meet the entire financial needs of our clients as their financial priorities or situations change. All our businesses are integrated very well to meet the needs of our clients throughout their lives – so from helping build their net worth, implementing tax-efficient strategies, protecting what matters and ultimately leaving a legacy.

How did you end up in your job?

Why do clients love working with TD?

For nine years, I was in commercial banking at TD in Calgary and left to go back to school to pursue an MBA, which got me on the track of wealth management. When I was done, I wanted to come back here to be part of a winning team with a strong ethical and trusted brand. It also gave me the opportunity to continue to grow and develop my own career while staying in Calgary, a city I and my wife, Carmen, and kids, Rachael and Owen, love.

We give clients a family office experience, with a more integrated team approach. We provide holistic advice and solutions to clients, whether that is face to face, over the phone or through digital channels like online, videoconferencing and our smartphone app. You might have a primary relationship manager, but you’ll also have a team of professionals who are there to meet all your financial needs as you journey through life’s many milestones.

At TD we’re focused on helping you and your family discover and achieve what truly matters to you, which has proven to be a winning formula for success. https://www.td.com/ca/en/investing/wealth

FILLING IN THE GAP WITH VALUE-ADDED SERVICES // MANAGEMENT

finding solutions for his clients beyond the transaction is very important. Suddaby, for example, often finds himself helping clients that are going through a divorce. “Helping people through this difficult time and finding solutions that allow them to move on with their lives is very rewarding,” he says. The personal relationships that are built between service provider and client can be impactful and lasting. “Our team never thinks of our clients’ financial wellbeing as simply a business transaction,” says Christina Chow, senior vice president, financial advisor, Eighth Avenue Private Wealth Management/Raymond James. “We want to build long-term relationships with our clients to help them achieve their goals.” Goals, Chow says, are achieved by getting to know the clients and understanding what their personal objectives

are. “Once we have a full understanding of what they need, we design a personalized plan to help them meet their goals. We implement the plan by helping them select the specific account types, investments products and services that meet their specifications. Once the plan is implemented, we continually monitor its progress to ensure it is working for them. Our clients’ involvement is crucial. We value our client relationships and continue to make any necessary adjustments to their plans moving forward.” For clients needing extra guidance, Suddaby is happy to extend his 18 years of mortgage experience and knowledge to help his clients beyond the transaction. For example, clients looking at investment properties may need extra information and resources. “I assist a lot of consumers with investment properties as this product can be much more challenging to qualify for, so clients need additional skills to figure out the complex application process.”

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SEPTEMBER 2019 // BUSINESS IN CALGARY // BUSINESSINCALGARY.COM

RSM Canada – First Choice for Accounting

here can sometimes be trepidation when firms start exploring the idea of joining a large international network, but when that network has an impeccable reputation as a global leader in audit, tax and consulting services for middle-market companies, those concerns dissolve quickly. “RSM is the fifth-largest accounting firm and the largest firm providing services to middle markets in the United States, with 10,000 people and $2.4 billion in revenue,” says David Hird, office managing leader for RSM Canada’s Calgary-based office. “They’ve done so many great things for their clients.” RSM entered the Canadian market in December 2017 with a Toronto-based office, effectively creating RSM Canada. RSM Canada then approached Hird and the other partners from his predecessor firm to consider the same opportunity. By that time, Hird and his team had recognized a real need for change as audits and tax compliance were becoming more commoditized. Coupled with increased demand for tax planning and consulting services, businesses were wanting to better understand their data and key performance indicators. When Hird and his team began to understand the capabilities and values of RSM Canada, the opportunity to join forces became even more attractive. As both entities focused on fostering relationships with customers and both went above and beyond to meet the ever-changing needs of their middlemarket clients, it was a perfect fit. In November 2018, the predecessor firm became RSM Canada. “It’s something mid-sized companies were hungry for. We’re definitely excited about it and we think the market should be too,” Hird says. At the same time, RSM added locations in Red Deer and Edmonton, highlighting the business potential within the province. Staff at all three locations work closely together to best serve their diverse groups of clients that operate across the province. The team also has the ability to tap into expertise from the broader RSM network if their clients operate crossborder or internationally. “Some firms operate in silos, but that’s not how it works at RSM,” Hird says. “Our offices (94 throughout North America) work together throughout the province to make sure we are sharing work where it makes sense.” RSM has a deep understanding of its clients’ businesses and applies the resources to find the best possible tax, audit or consulting solutions to meet those needs. There is no head office issuing mandates; instead the relationship among branches is collaborative and empowering.

David Hird, office managing leader for RSM Canada’s Calgary-based office

“We want to understand what our clients’ needs are and through the broader RSM network, we have access to greater resources in order to fulfil those needs,” Hird says. The approach is unique and its application authentic. The corporate values of respect, integrity, teamwork, excellence and stewardship shape how business is done. These values are more than lip service; RSM walks the walk in every transaction with clients and each interaction with staff. The corporate philosophy is centred around those characteristics inherent to being a firstchoice adviser, and RSM teams are encouraged to apply those characteristics both internally and externally. The firm empowers staff by investing in their professional development and training to enhance their level of service while they build strong relationships with clients and colleagues. These relationships support RSM’s client-centric approach to business that facilitates success for clients as well as the firm. “RSM breaks down everything it does by the talent experience and the client experience, and these things are always front and centre,” notes Hird. These positive experiences have served to attract the best employees in the business. The firm added 25 people since becoming RSM Calgary and expects to reach 150 employees by the end of the year. The transition to RSM has been great for staff and it will be great for clients as well. “We have very personal relationships with clients and it’s still us delivering services, just with access to a lot more expertise and resources to fulfil more of our clients’ needs,” says Hird. That message is clear: RSM Canada is filling the middle-market niche with quality tax, audit and consulting services to better serve the Alberta corridor. rsm canada.com

FILLING IN THE GAP WITH VALUE-ADDED SERVICES // MANAGEMENT

Fooks finds that many issues that clients face are very diverse in nature. “A good advisor or lawyer has a good network. Leveraging that network and connecting people can be a massive value add. I take tremendous pride and satisfaction when I can connect two or more parties to create a mutually beneficial situation. This is magic when it happens!” Added-value service also means sharing knowledge and expertise in other areas. Many service providers may be trained and certified in one particular area, but they also may possess valuable information and knowledge that can further support their clients. “The immense firsthand knowledge I have of real estate,” says Suddaby, “is a huge value add to my customers. Having been a landlord, home renovator and builder provides insight into all aspects of mortgage lending. Customers really need support and concrete advice during the stressful process of buying, selling and moving. To provide a stable knowledgeable service cannot be replaced by any automated mortgage software.” As technology becomes a key ingredient in many transactions from legal to real estate, service providers also must be prepared to guide their clients, as technology can often be confusing and lead to errors. “With the velocity of technology, our clients have access to more and more information and online resources, but in my experience, rather than making things easier for clients this has made things more confusing. I am regularly presented with clients who have created contracts using one of the online services that are available, and while the contract may be okay from a drafting standpoint, more often than not it’s for an entirely different transaction or situation than the client intended,” explains Fooks. At the core of it all, clients just want to feel valued by the service provider. “When I converse with and mentor junior lawyers here at the firm,” says Fooks, one of my go-to questions is, ‘what do clients want or expect from us?’ The standard response is ‘good legal work,’ to which I respond with another question: ‘Well, what is that?’ This second question is much more difficult to answer. What I tell them is that clients want to be taken care of. In most cases, clients want to download and know someone is there for them and

SEPTEMBER 2019 // BUSINESS IN CALGARY // BUSINESSINCALGARY.COM

AS TECHNOLOGY BECOMES A KEY INGREDIENT IN MANY TRANSACTIONS FROM LEGAL TO REAL ESTATE, SERVICE PROVIDERS ALSO MUST BE PREPARED TO GUIDE THEIR CLIENTS, AS TECHNOLOGY CAN OFTEN BE CONFUSING AND LEAD TO ERRORS. we must have the ability to make them feel comfortable and reduce their worries. We don’t know everything, but we are smart enough to figure almost everything out, and that is what we need to convey to our clients.” Chow agrees and says, “When it comes to wealth management, there is only one person that matters – the client. This is their life, their goals, their dreams. That’s why we focus on financial planning for their whole life, from their first job through to retirement and beyond. We build a roadmap that puts our client at the centre, one that takes them from today to tomorrow, pausing now and again to enjoy life’s great moments along the way. It really is an ongoing endeavour that evolves, as life does.” Suddaby notes that the mortgage stress test blanketing all mortgage applications today has made mortgage brokers even more valuable. “Many mortgage applicants are still unaware of the dramatic changes that have occurred; so, much of what I do today is educational so that consumers can understand how they may be able to make a home purchase at some time in the future. Adjusting expectations and working to reduce debt with clients so they can get closer to their home expectations is certainly challenging but will keep mortgage brokers adding value to the public for many years to come.”

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BUSINESSINCALGARY.COM // BUSINESS IN CALGARY // SEPTEMBER 2019

PERSONAL BRANDING 101: DRESS TO IMPRESS // DRESS FOR SUCCESS

PERSONAL BRANDING 101: BY NIKKI GOUTHRO

t its core, a brand is a promise. It’s providing a reason to choose. It’s about shaping perception. In the words of marketing guru, Seth Godin, “A brand is the set of expectations, memories, stories and relationships that, taken together, account for a consumer’s decision to choose one product or service over another.”

SEPTEMBER 2019 // BUSINESS IN CALGARY // BUSINESSINCALGARY.COM

DRESS TO IMPRESS

WE HE AR YOU • LOUD AND CLE AR

In the same way a brand’s look or feel conjures up assumptions about a company, your style relays a message about your tastes, your world view, your essence. What you wear in the workplace serves as an instant, non-verbal language and the fit, length and colour can speak volumes. It’s a part of your own personal brand and it tells your story. Take shoes for example. They can indicate whether the wearer is practical, extroverted, conscientious or aloof. A tie (or lack thereof) can relay that a person is laid back, forward-thinking or a perfectionist. That’s not to dismiss your capabilities or your education. But in today’s world where human contact is more-often-than-not virtual, what you choose to package yourself in when you show up in person can be as important as your resumé.

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Different Strokes for Different Folks As the influx of millennials into the workplace continues, the dress codes that were once predominantly “suit-and-tie” have gone to the wayside. These days, casual Friday has become more of the everyday norm with chinos and polo shirts replacing the traditional executive look. Aaron Miller, director of presentation at Calgary’s prominent clothier Supreme Men’s Wear, is an expert on business-appropriate attire. He agrees that while the days

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BUSINESSINCALGARY.COM // BUSINESS IN CALGARY // SEPTEMBER 2019

PERSONAL BRANDING 101: DRESS TO IMPRESS // DRESS FOR SUCCESS

“AS FOR THE GENTLEMEN IN THEIR 40S, THEY’RE ESTABLISHED IN THEIR CAREERS AND SO THEY’RE TAKING MORE RISKS WHEN IT COMES TO FASHION,” MILLER ADDS. “THESE

links with a French-cut shirt and white V-neck T-shirts with sports jackets and a pocket square. It’s all about attention to detail for this group.”

GUYS ARE ADDING POPS OF COLOUR, LAYERING, MIX-AND-MATCHING. THEY’RE LOOKING FOR VERSATILITY – VESTS, POCKET SQUARES, SPORTS COATS, JEANS, ETC. of the three-piece suit being a uniform are long gone, even in a laxer business environment it’s critical to dress for success – and for your age. Miller says there’s a distinct difference in what the age groups are shopping for and donning at the office. “Men in their 20s who are just starting out in their career are looking for clean, slim-cut suits as they start to build their wardrobe and their reputation. They’re also heavily influenced by who they’re watching on TV and in the movies. The younger guys tend to be a little more flamboyant and eager to kick it up with a loud accessory or tie. “The guys in their 30s who are now sitting across from VPs and executives focus on looking professional and fitting in. They don’t want anyone to get hung up on their tie. They want their colleagues to get hung up on their words. “As for the gentlemen in their 40s, they’re established in their careers and so they’re taking more risks when it comes to fashion,” Miller adds. “These guys are adding pops of colour, layering, mix-and-matching. They’re looking for versatility – vests, pocket squares, sports coats, jeans, etc. “Men in their 50s are also gravitating away from suits and toward pieces like sports jackets. Because they’re travelling to their homes in different places and driving more than one vehicle, they’re really matching their wardrobes to their lifestyle,” he says. “These gentlemen are rocking killer cuff

SEPTEMBER 2019 // BUSINESS IN CALGARY // BUSINESSINCALGARY.COM

Corporate Culture Despite the shift in culture away from formal business attire, businesses today still choose to enforce their own rules around dressing for work. Though the general rule of thumb is that it’s better to be “overdressed,” the culture can dictate how that’s defined. The rules that apply for a law firm, for example, are likely different than what goes for an engineering firm. According to human resource experts, dressing appropriately can hinder or propel your career. Dressing your age can do the same. No – that doesn’t mean you have to stick out like a chaperone at the Miley Cyrus concert. It just means that even if the 20-something women in your group gravitate toward leggings, sweaters and loose oversized scarves, as a boomer it may be wise to avoid raiding your daughter’s closet and sticking to pieces with more structure, tailoring and intention. “The youngest professionals in the workforce tend to dress more casual than older generations, but I don’t think the change in what’s deemed appropriate is because of them,” says HR professional Angely Vatcher. “Obviously, business attire is not black and white or a one-size-fits-all code. A high-ranking employee could wear jeans while attending a work-related lunch function and two hours later change into a suit and tie to attend an executive meeting. There is a time and a place to dress casual and a time and a place to dress business professional.” Miller points out that the new generation is more intentional with their clothing, too. “I think millennials are now voting with their dollars. Because information is so quick, they see a look they like, research the product and materials, and then decide whether they want to purchase it. They’re socially conscious. And we love that,” he says.

The Influence of the Economy It should come as no surprise that the financial times impact how individuals dress for the office. In an economic downtown, savvy shoppers park the plastic and splurge on office clothes that are versatile – mix-and-match pieces that toe the line between business and business casual. Even more significantly, when times are a little tougher, career competition gets a little stronger. This means personal branding can play a bigger role in landing that job. “First impressions last and matter,” says Vatcher. “For example, two individuals with similar credentials arrive at an interview for an eligible promotion. The first is wearing business attire and the second is in casual attire. When there is only seconds to make an impression without saying a word, the clothes and overall presentation of the first candidate stands out and is more memorable.”

The Unwritten Rules • Regardless of your position or level of employment, getting dressed for work each day should be a well-thought-out process with an end goal to project confidence, drive and competence.

BUSINESSINCALGARY.COM // BUSINESS IN CALGARY // SEPTEMBER 2019

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• Your personal presentation can affect both your superior and colleagues’ opinions, so you should strive to look the part of a leader with winning potential. “Dress for the job you want, not for the job you have.” • No matter the season, no matter the trend, a good rule of thumb is to “follow the leader.” Be mindful of what the executives are wearing and take a page from their books. • If it aligns with your brand image, for both women and men, there’s always a place for a well-tailored suit. • It’s better to dress up than dress down if you want to get ahead, especially if you interact with clients. After all, no one was ever accused of dressing “a little too professionally.” • When you’re going for a business casual vibe don’t focus on dressing up a casual outfit. Focus on dressing down a business look.

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SEPTEMBER 2019 // BUSINESS IN CALGARY // BUSINESSINCALGARY.COM

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Do you want to grow your business? While thereâ€™s a lot more to creating a magnetic experience in the workplace, your outfit is the foundation. Remember to take a step back, consider how others may perceive you and cultivate a professional image that will garner the respect you deserve and help create rapport and relatability with colleagues, leaders and stakeholders.

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BUSINESSINCALGARY.COM // BUSINESS IN CALGARY // SEPTEMBER 2019

THE BUSINESS CASE FOR REDUCING METHANE EMISSIONS // COVER

THE BUSINESS CASE FOR REDUCING METHANE EMISSIONS TriCore Carbon Solutions offers Alberta oil and gas producers a unique environmental opportunity BY MELANIE DARBYSHIRE

n December 2018, the Alberta Energy Regulator set limits on the amount of methane gas that may be vented from upstream oil and gas sites, typically well sites. These limits are part of a broader scheme set by the Government of Alberta to reduce methane emissions from the provincial upstream oil and gas sector 45 per cent by 2025 from 2014 levels. According to the Intergovernmental Panel on Climate Change (IPCC), methane has a global warming potential (GWP) more than 25 times carbon dioxide. Developed to “eliminate or reduce the potential and observed impacts of these activities and to ensure that public safety concerns and environmental impacts are addressed before beginning to flare, incinerate or vent,” affected companies – virtually every oil and gas producer in the province – have until December 31, 2022 to comply with the new limits. More imminent compliance regulations require Alberta producers to report their methane-emitting equipment inventory by the end of this year; develop a methane reduction and retrofit compliance plan (MRRCP) based on the inventory by June 2020; and implement that MRRCP by December 31, 2022.

Ed Alfke and Alastair Handley have been in the environmental marketspace for over 10 years. Their Carbon Credit Solutions Inc. (CCSI) is a pioneer in the industry, with one of the first software platforms in the world to aggregate and quantify large-scale emissions reductions. This measurereport-verify (MRV) system has generated over 4.4 million carbon credits worth $70 million in Alberta, saving emitters $30 million. “Our system is designed to be able to track thousands of different emissions reductions projects,” explains Handley, president of CCSI and director of TriCore Carbon Solutions Inc. “Ownership details, data, documents, photos and evidence about those projects. And the system is designed to streamline credit development by following a very strict credit development procedure. Our software has allowed us to be very successful in the market and differentiates us from some of the other folks.” After meeting at a business breakfast years ago, Alfke, a serial entrepreneur with more than 30 years of experience (including the founding and expansion of Rent-A-Wreck in the 1980s), joined Handley at CCSI. Handley had been RIGHT: ED ALFKE AND ALASTAIR HANDLEY PHOTO SOURCE: REBECCA HARDCASTLE

SEPTEMBER 2019 // BUSINESS IN CALGARY // BUSINESSINCALGARY.COM

THE BUSINESS CASE FOR REDUCING METHANE EMISSIONS // COVER

BUSINESSINCALGARY.COM // BUSINESS IN CALGARY // SEPTEMBER 2019

THE BUSINESS CASE FOR REDUCING METHANE EMISSIONS // COVER

working in the carbon marketspace since 2007 and is a recognized leader and authority on environmental markets worldwide. One of the pair’s most recent endeavours – TriCore – combines their expertise in carbon markets and credit generation with Alberta’s new methane emissions limits to create winning results for all parties concerned. “CCSI’s driving purpose is to supply planet positive equipment, finance and data sets to create carbon credits to help the oil and gas industry pay for the cost of reducing methane and the new equipment,” explains Alfke, CEO of both TriCore and CCSI. “Our investment in TriCore is helping us achieve our goals.” A joint venture between CCSI, Trido Industries Inc. and General Magnetic, TriCore supplies solar-driven controllers and chemical-injection pumps to companies on a lease-toown basis. The new equipment reduces the company’s wellsite methane emissions in compliance with the government limits coming into force January 1, 2023. The use of the new equipment then generates offset carbon credits which in turn pay down the lease. “In most cases, the credits pay for 100 per cent of the equipment,” Alfke says. “It’s essentially becoming compliant with methane regulations for free.” The credits are generated because the companies voluntarily reduce their methane emissions with the new equipment – they are effectively early adopters – before the government-set deadline of January 1, 2023 requiring such measures. After that time, offset carbon credits may no longer be generated under this scheme. The current rate of generation is 25 carbon credits for every one ton of methane reduced (the ratio for carbon dioxide is one credit to one ton of CO2 reduced). Alfke says the pay down typically happens in less than 24 months, but the equipment has a useful life of 15 years. “It’s a real opportunity, right now, for oil and gas companies to leverage Alberta’s carbon markets for their benefit and do something good for the planet.” Cap-Op Energy, their latest acquisition, has proprietary software – the Methane Abatement Project Platform (MAPP) – made up of two parts: MAPP Inventory, an equipment and asset field application allowing field staff to collect data on-

SEPTEMBER 2019 // BUSINESS IN CALGARY // BUSINESSINCALGARY.COM

ALFKE SAYS THE PAY DOWN TYPICALLY HAPPENS IN LESS THAN 24 MONTHS, BUT THE EQUIPMENT HAS A USEFUL LIFE OF 15 YEARS. “IT’S A REAL OPPORTUNITY, RIGHT NOW, FOR OIL AND GAS COMPANIES TO LEVERAGE ALBERTA’S CARBON MARKETS FOR THEIR BENEFIT AND DO SOMETHING GOOD FOR THE PLANET.” site and share it with corporate personnel in real time; and MAPP Campaign, decision-making software that integrates the data sets to help operators find the most economic efficiency and emissions reductions projects. “CCSI’s, Cap-Op’s and TriCore’s knowledge and technologies work together to meet the compliance regulations and leverage Alberta’s carbon market to pay for it,” Alfke explains. “It’s an end-to-end solution that any oil and gas producer can take advantage of.” Alberta’s carbon market was created in 2007 under Premier Ed Stelmach. Since that time, it has generated approximately 50 million carbon credits with an approximate value of $1 billion. “The Carbon Competitiveness Incentive Regulation applies to companies that emit large volumes of greenhouse gases,” Handley explains. “They are required to comply with the regulation and if they are unable to reduce emissions they have two choices for how to comply: they can pay a levy to the government, the current price of which is $30 per ton of carbon dioxide equivalent emitted, or they can purchase carbon credits which sell at a discount to the $30 levy. So, many organizations purchase carbon credits to save money on compliance costs.” Credits are generated by a variety of actions, on the part of companies and farmers in Alberta, which reduce emissions. Solar projects, conservation cropping and wind farms are common examples. A large emitter can also

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THE BUSINESS CASE FOR REDUCING METHANE EMISSIONS // COVER

choose to purchase credits developed out of the oil and gas sector, such as those generated by reductions in methane emissions. “It’s actually just a regulated free-market system,” Handley explains. Since inception in January, Cap-Op has completed or is currently completing some 12,000 projects, the majority of which are replacement of high-bleed pneumatic controllers with low-bleed devices. The pumps are manufactured and installed by Calgary-based Trido, which has been in the business for 10 years and has installed over 2,800 pumps to date. General Magnetic owns the core technology in Trido pumps. CCSI’s client list runs the gamut from multinational oil and gas companies to smaller Alberta-based producers. “Any

oil and gas producer [in Alberta] that has a functional well will have to comply with the new limits,” Alfke says. “Our program is designed to benefit any company that needs it.” In addition to the benefits of early compliance, reduction of methane emissions, carbon credit generation and the pay-off of equipment, clients obtain other benefits too. “It reduces chemical costs as well as improves whole efficiencies that help the overall operation of the well head,” Alfke says. “More importantly, under our program, once the equipment is paid off, if the client acts quickly, they can actually generate a revenue stream for themselves from the credits,” Handley continues. “If they act now, they can probably pay off their equipment and generate a reasonable revenue stream before the deadline.”

ABOVE: ED ALFKE (CEO AND CHAIRMAN OF THE BOARD), SAJ SHAPIRO (COO), ROB HARDING (CFO) AND ALASTAIR HANDLEY (PRESIDENT). PHOTO SOURCE: REBECCA HARDCASTLE PHOTOGRAPHY

SEPTEMBER 2019 // BUSINESS IN CALGARY // BUSINESSINCALGARY.COM

THE BUSINESS CASE FOR REDUCING METHANE EMISSIONS // COVER

“WE ALL HAVE KIDS AND GRANDKIDS AND WE EXIST TO REDUCE EMISSIONS IN AN EFFICIENT BUSINESS CASE WAY, FOUNDED IN ECONOMICS. BECAUSE IF THERE’S A REAL REASON TO REDUCE EMISSIONS AND KEEP DOING IT, IT HAS TO BE FOUNDED IN AN ECONOMIC MODEL,” ALFKE OFFERS

While the opportunities for carbon credit generation with TriCore are finite within Alberta (because of the 2023 deadline), the global possibilities are endless. “We are looking to take this program around the world – with companies like Shell, ConocoPhillips and BP,” says Alfke. “We work with them in Alberta and hope to go global with them. We plan to take this worldwide over time.” Indeed, there are over 60 carbon markets around the world. “It’s an estimated $42-billion global market,” Handley says. “And it keeps growing, as more sub-national and national governments implement carbon markets. In fact, roughly 30 per cent of the U.S. population lives in jurisdictions which have some type of price on CO2 emissions already. California and 11 states in the northeast already have carbon markets.” In terms of methane reduction, Alberta is part of a global change. “Shell and others have already announced they are removing methane from worldwide operations,” Alfke says. “They’re all moving in this direction. It’s part of corporate social responsibility, the idea of slowing global warming and reducing carbon footprints in various forms. The desire to continue to be in business for another 100 years.”

Alfke and Handley’s third company – Climate Smart Group – comprises its international consulting arm. “It does everything CCSI and TriCore do, plus consulting,” Alfke says. “It’s had some major Fortune 100 clients. It’s the brand under which we expect to use for global expansion.” “The opportunities to take the learnings and the experience from the Alberta marketplace and apply it internationally are almost beyond most people’s imagination,” says Handley. “The Alberta market is arguably one of the best markets in the world and is something all Albertans should celebrate. The business model that our companies are operating under is one that we believe is applicable in many jurisdictions around the globe.” The partners view their work through both the business and human lens. “We exist as a principle-based group to make a difference in scale reducing emissions,” Alfke offers. “We all have kids and grandkids and we exist to reduce emissions in an efficient business case way, founded in economics. Because if there’s a real reason to reduce emissions and keep doing it, it has to be founded in an economic model.”

TriCore and CCSI have been recognized with a number of awards, most recently the Emerging Clean Technologies Award at the Global Petroleum Show in Calgary in June. “The scalability and sophistication of the MRV software is why we won,” Alfke explains. “It’s the leading software platform in the world. It’s considered an emerging technology even though we [CCSI and the MRV software] have been around for 10 years. But it’s new to oil and gas.”

“There are a lot of people saying a lot of really scary things about what’s going to happen at the planet if we don’t reduce greenhouse gas emissions,” Handley says. “It’s really quite negative. We believe that we can actually take actions to reduce greenhouse gas emissions in a manner that is pragmatic and sensible and helps us transition to an economy where we have lower greenhouse gas emissions and do it in a manner where businesses can thrive. In simple terms, I think we’re trying to offer hope about how we make the transition to create a cleaner world.”

Scalability has been achieved: a recently audited report shows CCSI has experienced a massive 1,460 per cent growth over the past five years. With 52 employees currently, Alfke expects to double that number within 12 months.

Pioneers in their field, Alfke and Handley are a shining example of the environmental innovation happening in Alberta. Their work can and is making a difference here and elsewhere.

BUSINESSINCALGARY.COM // BUSINESS IN CALGARY // SEPTEMBER 2019

CALGARY: THE ATTRACTIVE BUYER’S MARKET // REAL ESTATE

CALGARY: THE ATTRACTIVE BUYER’S MARKET BY JOHN HARDY

he Calgary residential real estate market is showing steady and positive signs of a gradual recovery, although some segments still struggle, battered by the lingering toll of the perfect storm.

The Calgary economy. Employment. The ripple effects of energy sector flux. Migration. Shaky consumer confidence. Resale listings/sales ratios. New home builders continue to strategize while dealing with elevated levels of completed and unabsorbed new home inventory. And the controversial, notso-new B-20 stress test mortgage rule that came into effect at the beginning of 2018, requiring all buyers to qualify at the greater of the Bank of Canada’s five-year benchmark rate (the contracted rate plus two per cent). All are causing some prospective Calgary buyers to reconsider their housing price range while putting some properties out of reach.

SEPTEMBER 2019 // BUSINESS IN CALGARY // BUSINESSINCALGARY.COM

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CALGARY: THE ATTRACTIVE BUYER’S MARKET // REAL ESTATE

“THE CALGARY ECONOMY IS CERTAINLY AT A TRANSITION POINT, WITH PROMINENT GREEN SHOOTS SHOWING, SUCH AS STRONG EMPLOYMENT GROWTH, YEAR TO DATE, AND AN UPTICK IN IN-MIGRATION,” SAYS PETER NORMAN. Borrowing from the popular U.S. political phrase “It’s the economy, stupid!” analysts and industry experts explain that, despite the various factors that impact the performance of Calgary’s real estate market, all trending and flow chart tracking boils down to the economy. “The sharp rise in interest rates in 2018 hurt all markets across the country in terms of home sales and starts,” says Peter Norman, vice-president and chief economist of research, valuation and advisory at Altus Group. “But Calgary got hit harder by it because it was just coming out of a rather lengthy recession.” He adds the positive Calgary momentum is encouraging. “The Calgary economy is certainly at a transition point, with prominent green shoots showing, such as strong employment growth, year to date, and an uptick in in-migration. Housing starts are starting to move from their lows this spring, but are still at a subdued pace, especially among apartments.” A recent Housing Market Assessment from Canada Mortgage and Housing Corp. (CMHC) underscores that, since the start of the oil price crunch in 2014 and the hit to the Calgary economy, the Calgary resale and new home housing markets have struggled. On the upside, CMHC also shows that positive adjustments are now happening. ABOVE: PETER NORMAN, VICE-PRESIDENT AND CHIEF ECONOMIST OF RESEARCH, VALUATION AND ADVISORY AT ALTUS GROUP.

SEPTEMBER 2019 // BUSINESS IN CALGARY // BUSINESSINCALGARY.COM

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CALGARY: THE ATTRACTIVE BUYER’S MARKET // REAL ESTATE

NORMAN EMPHASIZES WITH POSITIVITY THAT THE RESALE MARKET IS TURNING THE CORNER, AT LEAST FOR THE SINGLE-FAMILY SECTOR. “DEMOGRAPHICS AND STRUCTURAL FACTORS HAVE ALSO PLAYED A ROLE. THERE WAS A TON OF HIGHQUALITY NEWLY-BUILT RENTAL PRODUCT BROUGHT TO MARKET (READY FOR OCCUPANCY) IN THE 2015-2017 PERIOD, WHICH PROVIDED A GREAT ALTERNATIVE FOR YOUNG PEOPLE FIRST FORMING HOUSEHOLDS..”

According to CREB’s Q2 2019 Calgary Economic & Housing Outlook, “With current economic conditions, housing demand will remain similar to levels recorded last year.

Supply continues to adjust in the resale market as well as the new home and rental markets. Reductions in housing supply are expected to move the resale market toward more balanced conditions and support price stability by the end of the year.”

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Norman emphasizes with positivity that the resale market is turning the corner, at least for the singlefamily sector. “Demographics and structural factors have also played a role. There was a ton of high-quality newly-built rental product brought to market (ready for occupancy) in the 2015-2017 period, which provided a great alternative for young people first forming households. Together with economic uncertainties, it kept many millennials on the sidelines in terms of home buying.” He guesstimates that now, four to five years later and an improving economic environment, the tables may turn as many of those young people are now young families looking to move up and into a single-family home.

CALGARY: THE ATTRACTIVE BUYER’S MARKET // REAL ESTATE

CREB cautions that while Calgary prices may stabilize, on an annual basis they are expected to remain below last year’s levels. Chief economist Ann-Marie Lurie points out,

“Although the Calgary market continues to favour the buyer, a continuation in supply reduction compared to sales is needed to support more balanced conditions and more stability in prices. If this continues, the housing market should be better positioned for recovery as we move into 2020.”

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Overall, according to CREB’s stats, the Calgary benchmark resale price fell to $488,900, nearly four per cent below last year’s levels. Some of the good news is that, by mid-year, due to the combination of improving sales and a decline in new listings, inventories in the Calgary market have actually declined, compared to last year. “Although the Calgary real estate market continues to struggle,” Norman points out, “prices have not turned sharply negative. Unfortunately, prices have not been rising either and are not expected to increase by much in the next year or so. Interest rates are now falling again, and this may have a lifting effect going into the second half of the year, at least for the resale market.”

CALGARY: THE ATTRACTIVE BUYER’S MARKET // REAL ESTATE

CHIEF ECONOMIST ANN-MARIE LURIE POINTS OUT, “ALTHOUGH THE CALGARY MARKET CONTINUES TO FAVOUR THE BUYER, A CONTINUATION IN SUPPLY REDUCTION COMPARED TO SALES IS NEEDED TO SUPPORT MORE BALANCED CONDITIONS AND MORE STABILITY IN PRICES. IF THIS CONTINUES, THE HOUSING MARKET SHOULD BE BETTER POSITIONED FOR RECOVERY AS WE MOVE INTO 2020.” Lurie cites some specific numbers as an example of a positive trend. “A key indicator is resale homes in the under-$500,000 segment. It has to happen there first, and then it starts to filter through everywhere else. And it’s a sign that the Calgary real estate trend is starting to shift and stabilize.” Norman notes that Calgary is a buyer’s market now, due to elevated inventories. “But if sales turn around strongly as we go toward 2020, the market balance could turn quickly, as we have seen happen at other times and in other markets. “The positive,” he says with an upbeat crunching of the numbers, “is that Calgary’s current real estate conditions make it one of the most attractive buyer markets in Canada.”

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1-866-305-6565 / BUSINESSINCALGARY.COM // BUSINESS IN CALGARY // SEPTEMBER 2019

DRIVE IT RIGHT DOWN THE PIPE // SCOTT ORBAN

McKenzie Meadows Golf Tip:

Drive It Right Down the Pipe Or are you over-controlling?

BY SCOTT ORBAN, PGA EXECUTIVE PROFESSIONAL, MCKENZIE MEADOWS GOLF CLUB

he drive is the most important shot in golf. It sets up the hole for success and who doesn’t love to hit one right down the middle!

Build this into a swing and allow yourself to let the club release into this position. Trust yourself and don’t be so controlling.

Sometimes this need for accuracy can lead us to swinging with apprehension, or trying to “steer the ball straight” by overcontrolling the club face. If you are steering the ball straight, the result is often a push or sliced shot (ball going right of the target for right-handers). Technically the golfer is not allowing their club to release properly through impact, thus leaving the club face open through and past the point of impact. Through impact, when your shaft is parallel to the ground, the club-face angle should be perpendicular to the ground (Figure 1). When we are steering it straight, we tend to hold our club-face angle through impact which actually results in an opening-the-face angle through impact (Figure 2), not allowing it to release properly and square up through the impact zone. Practice achieving this position in slow motion and static practice to get a sense of what you are trying to accomplish.

Check out the video tip at http://mckenziemeadows.com/golf_tips/.

FIGURE 1

FIGURE 2

Scott Orban is the PGA executive pro at McKenzie Meadows Golf Club.

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MOVING FORWARD! Sam Corea and his team are always on the move to make deals happen. Selling or buying property - the SAM Team gets you thrilling results. For a seriously successful and enjoyable home sale or purchase, they are your real estate team.

Now more than ever you need a smart marketer, an experienced guide and a sharp negotiator. Looking for results? Contact us today.

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Q: Who can benefit from the current real estate market? Rental Investors

If you invest in Calgary real estate and are looking to add to your portfolio, now’s your time. The rental market is in high demand due to strict mortgage rules and an influx of international migrants. Prices are lower and there are many options available so it’s your time to buy! If you are on the hunt, we can assist you in your search.

First Time Buyers

You’ve been saving up (or you’re the favourite child and your parents are helping out), you’ve talked to a mortgage broker and are ready to jump into the market. Your timing couldn’t be better, especially if you are looking at condos. There is an abundance of choice available. You’ll be able to get your first home at a lower price than you would have 5 years ago. Just keep in mind that the rules have changed on financing for first time buyers. We can fill you in and point you in the right direction.

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Upsizers

If you’re considering an upgrade, you are in luck. There are some very good buys available and sellers are willing to negotiate. If you’ve been smart investor and saving, don’t miss the boat! This is the ideal time to get that house of your dreams. Get yourself pre-approved for a mortgage before you start shopping so you know your budget in advance. If you need help finding your perfect real estate match, we can hook you up!

Custom Builders

Land prices in established neighbourhoods have dropped too. There are a lot of opportunities on the market, and fewer people looking to purchase them. It is the right time to snap something up for future development. You can rent it out while you prepare to build later. If you want to be the first to know about a land value listing, contact us to get all the info.

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BEARSPAW | $1,895,000 HILLHURST $4,900,000

1829

BOWN ES S ROAD NW

Modern Masterpiece! MetroCore has expertly balanced contemporary design with family living in this spectacular new build. Statement lighting and luxurious finishes are used throughout. A spectacular staircase floats between split face stone and a glass wall. The kitchen is a showstopper with top of the line appliances and a massive waterfall edged island while the marble clad fireplace provides a focal point for the chic living room. A mudroom, side entrance, den, and walk in pantry make this a home fit for the whole clan. Upstairs, a Jack and Jill bath services 2 bedrooms while a 3rd has itâ€™s own ensuite. The master contains a spa like bath and an expansive closet plus a coffee bar. The third floor loft and roof top patio offer even more living space. Use this area as a home office or gym. A jaw-dropping bar and wine room, a media room and Rec room complete the lower level. This home proves you donâ€™t have to sacrifice style when living in a house suitable for family. Trust us, you and your guests will be impressed!

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SILVERHORN | $3,999,000

129

S I LV E R H O R N R I D G E

Combining a cosmopolitan lifestyle with country living, this custom built home by Maillot Homes is a luxurious alternative to city life. Located in one of Bearspaw’s most prestigious neighbourhoods, this one-of-a-kind home offers 6,137 sf of exquisite living space. White oak hardwood, a stunning curved staircase, & a sprawling floor plan are just the beginning of the finishings that make this home so spectacular. The gourmet kitchen is built to entertain with oversized quartzite island, full prep kitchen, & butlers pantry; while the dramatic dining room is perfect for hosting culinary experiences. Upstairs offers 4 bedrooms, including the spectacular master retreat that is a serene escape with a spa inspired ensuite, and massive walk-in closet. The walkout basement offers even more entertaining space with a family room, full bar area, & games area. Outside you’ll be able to enjoy the vibrant scenery that surrounds you, whether you’re sitting on your patio or enjoying the historical grasslands in the area.

BEARSPAW | $2,995,000

WOODL AND RISE

Serene Retreat - This 4 acre country home is a sprawling 8,013 SF estate hidden in the trees in prestigious Bearspaw. The spacious kitchen is an entertainer’s dream with antiqued cabinetry, beamed ceiling, stainless steel appliances, wine fridge and wet bar. The grand vaulted living room & formal dining room are the perfect spot for your guests to mingle. Escape to the main floor master suite with a private balcony with pond views, dressing room & spa inspired ensuite with fireplace, a freestanding tub and multi-head steam shower. A den and large mud/laundry & a guest bath complete the main. The nanny suite has its own stairway and can be conveniently accessed directly from the garage while 2 more ensuite bedrooms, library & gym are on the upper level. The expansive walkout basement features 2 ensuite bedrooms, media and games rooms, wine room & 2nd laundry. Car enthusiasts will absolutely love the 11 car garage and detached 1,600 SF shop/ garage. Escape the city life in this one of a kind residence!

ELBOW PARK | $2,775,000

703

T H I R T Y- S E CO N D AV E N U E S W

One of a kind opportunity in Elbow Park! The initial builder of this 1920s craftsman home wisely combined 4 oversized lots to create a large private space for a growing family. Since then, this historic home has been lovingly maintained, thoughtfully updated and completely renovated for today’s modern family. Beyond the sanctuary of 13,000+ sf of lush landscaping and secluded outdoor living areas, which includes a stunning outdoor living room with a fireplace, you’ll find an ideal home for lovers of vintage details like eyebrow dormers, wide painted trim, French doors, and elegant fireplaces. The classic white kitchen with 48” Wolf double range, Subzero fridge and marble counters is perfectly designed as are the newly refurbished, subway tiled bathrooms. There’s lots of room in the spacious main floor living room, family room, office and sunroom. As well, the lower level includes a media room, playroom, wine room, two extra bedrooms, workshop and storage area. For those looking for a beautifully designed traditional home with pedigree, this is it.

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BEARSPAW| $2,250,000 BEL-AIRE | $4,900,000

1423

B E V E R LE Y PL AC E S W

Rare in Bel-Aire! Nestled along the ridge of the Glenmore Reservoir, perfectly situated at the tip of a secluded cul-de-sac lies this beautifully landscaped, one-of-a-kind half acre property. The completely overhauled grounds include a massive limestone patio, grand tiered lawns, a playground area and bonfire pit all surrounded by breathtaking perennial gardens and towering spruce trees. In 2014, in preparation for an addition, the original home was substantially updated with wide plank white oak hardwood and stainless steel appliances as well as new plumbing fixtures, crystal door knobs, trendy cabinet hardware and current light fixtures. A killer walk-in-closet off the master bedroom was created to include glass front shoe cabinets and the master bathroom was outfitted with Cararra marble tiles. This is an ideal opportunity to enlarge or rework the existing house or build your dream home on one of the largest parcels of land in this prestigious neighbourhood. The possibilities are endless.

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SPRINGBANK HILL | $2,195,000

S P R I N G VA L L E Y V I E W S W

Live in the lap of luxury in this 4579SF, opulent estate home + developed walkout for a total of 6397SF of living space with 4+1 bedrooms & 4 car garage, set on a 1/3 acre lot w/ sweeping views. Lavishly appointed with natural travertine floors, hand-scraped walnut, high-efficiency furnaces & boiler system, A/C, soaring, coffered & 25’ high barrel vaulted ceilings, chic lighting, extensive built-ins, professional-grade appliances including a 48” Wolf gas cooktop, huge pantry & 4 sinks in the kitchen, a stunning master ensuite with cathedral ceiling, central jet-tub, 11’ rounded Roman shower (2 entryways) & 2 sided gas fireplace. The master also has a sitting room, huge walk-in & views & the 3 additional bedrooms are all ensuite. The finished walkout wet bar, fabulous wine cellar, gym, flex/media Rm & in-floor heat. The incredible attention to detail continues outdoors w/ professional landscaping featuring an outdoor living space w/wood burning fireplace, extensive natural sandstone & built-in 48” grill.

DISCOVERY WOODS | $1,695,000

D I S CO V E R Y VA L L E Y CO V E S W

From the Pages of a Magazine! Step into a world of exquisite modern style. The jewel box sitting room is meant for intimate conversation and cocktails. Work in seclusion from the chic home office. Gather the whole clan together in the bright vaulted family room with Griffith Woods as your backdrop. The stunning kitchen marries classic style with luxe design. Here you’ll find double wall ovens, dual sinks, a pot filler, and wine fridge. The fireplace, glass display cabinet, statement lighting and adjacent panelled dining area make this a kitchen you have never experienced before. The master bedroom overlooks the trees, has a marble clad fireplace and a sitting area. Two additional bedrooms are separated by a Jack and Jill bath. The upstairs loft and bonus room are fun hangout spaces for the kids. Entertain in the basement recreation room, bar and media room. Warm up by the outdoor fireplace while the quiet sounds of the forest surround you. It’s no wonder this home was featured in Western Living Magazine!

ELBOW VALLEY WEST | $1,695,000

122

O C TO B E R G O L D WAY

This home is perfect for a family with teens! Live in expansive luxury in Elbow Valley West. Soaring ceilings, rich hardwood, and high end finishing details are showcased throughout. Dramatic dark maple millwork is the focal point of the chef ’s kitchen with granite counters, a massive walk-in pantry & top of the line appliances. Feast on your favourite recipes in the attached eating area, in the formal dining room or on the deck while overlooking the stunning mountains. Relax in your living room in front of a grand fireplace, highlighted by large arched windows. The master suite is conveniently located on the main floor making it the perfect retreat with a large walk in closet and ensuite bathroom including a soaker tub. Upstairs features 2 bedrooms each with their own ensuite & walk in closets. The show stopping curved staircase leads you downstairs to an entertainers paradise. A wet bar, family room, gym & 2 more bedrooms make this area ideal for parties or a getaway for your teens or grandkids.

403 870 8811 |

403 686 7800 |

www.SAMCOREA.COM

SAM@SAMCOREA.COM

MARKETING

SPRINGBANK HILL | $1,525,000

A N ATA P I L A N E S W

Country Living within the City! Located on exclusive Anatapi Lane, this home is surrounded by lush trees and mature landscaping. The one acre parcel offers privacy and serenity. You’ll feel like you’re miles from hectic city life, but all the conveniences of Aspen Landing, Westhills and many of the cities best schools are only moments away. The floor plan is ideal for family living. Host formal dinners for family and friends in the dining & living room. The den features a fireplace and a cozy spot to watch TV. Kitchen updates include wood cabinets, granite counters, stainless appliances and glass tile backsplash. Upstairs in the master suite, the wooded view steal the show. The 5 piece ensuite and huge walk in closet make this a tranquil haven for parents. Two additional bedrooms and a laundry room complete this level. Downstairs, a large open area can be used to accommodate a gym, playroom or recreation room. The perfect secluded retreat for a buyer craving a bucolic setting without giving up city life!

ROSEDALE | $1,495,000

1422

C R E S C E N T R OA D N W

Sought after Rosedale – Inner city living just outside your door with the C-Train just a short walk away, and the trendy shops & restaurants in Kensington nearby. The main floor offers unobstructed openness with a dramatic staircase at its’ centre. The kitchen is perfect for anyone who enjoys creating culinary masterpieces, featuring chef inspired appliances including a gas cooktop, pot filler, warming drawer, & speed oven. Outside the low maintenance yard & concrete patio is an ideal space to enjoy the summer weather, while in the winter months the detached heated triple car garage is a welcome feature. Upstairs the bright master suite with city view comes with a gorgeous ensuite featuring a steam shower. Two additional bedrooms, a bathroom, an office, and a laundry room complete the top floor. The possibilities are endless for the basement’s open family room area with a full bar, as well as two more bedrooms (one with its own ensuite), and an additional bathroom.

BEL-AIRE | $1,395,000

1008

B E V E R L E Y B O U L E VA R D S W

Very best price in Calgary’s most exclusive neighbourhood! This property is a fantastic option for a buyer seeking a place to build their luxury dream home or wanting to take on a renovation. The district is renown for its large lots, mature trees, central location, river valley access and understated elegance. The Calgary Golf and Country Club, Chinook Center and Britannia Place are short distance away. It’s one of Calgary’s best kept secrets! This lovely original home has been immaculately maintained over the years. Updates have been made to the master bathroom and windows have been replaced on the main and second level. You could easily live in this home while you plan your future renovation or new build. The lot is over a quarter of an acre and is an impressive 72’ wide and is 149’ deep. Beautiful birch and towering spruce trees grace the flat terrain. This is the most competitively priced option in the community. Book a showing, walk the lot, drive the tree lined streets and picture living here!

CALL TO BOOK YOUR PERSONAL TOUR

YOUR HOME

WORTH ®

FOR ALL IT’S

GARRISON WOODS | $1,350,000

M O R E U I L CO U R T S W

Park perfection! Welcome to the fantastic combination of luxurious inner city living with the airiness of being on a culde-sac, and backing onto a large park. With over $500,000 in recent improvements you’ll be amazed from the moment you step into the vaulted foyer, while just off the front entrance you’ll find a lovely formal dining area. The impressive kitchen is fully equipped with top-of-the-line appliances including a Wolf steam oven, and the oversized island spans almost the entire length of the space, the perfect place for a culinary spread. Guests can mingle in the living room with an incredible view of the park, or make their way out to the spacious deck. Upstairs, the master suite is a relaxing retreat with a spa-like ensuite and enviable closet. The second bedroom also has its own ensuite and an enviable walk-in closet.The fully developed basement opens into the family room, that would make a great media room, while a third bedroom and a bathroom are perfect for older children or visitors.

WILDWOOD | $1,350,000

455

WILDWOOD DRIVE SW

“On the Ridge” & backs onto Edworthy Park! Your chance to live on the most coveted cul-de-sac of idyllic Wildwood. Located deep in the heart of the community, at the quiet tip of Wildwood Drive, this fully renovated bungalow provides direct access to the park from the back gate of the huge, west facing, pie-shaped yard. Mature landscaping, a huge deck, & a patio are additional highlights of the secluded backyard, one of the largest in the community. The impressively sized kitchen features granite counters, hardwood & a backsplash of glass & marble. The master suite includes a walk in closet & ensuite with soaker tub; rare finds in houses in this district. In addition, all the windows have been replaced. Downstairs is a fully developed recreation room with a stone faced fireplace separating a flex space perfect for a workout area or office. Enthusiasts of 1950s homes will adore the charming neighbourhood & thoughtful updates.Live moments from the downtown core while enjoying Edworthy Park at your doorstep.

HILLHURST | $1,350,000

1801

B R OA D V I E W R OA D N W

Perfectly at home in Hillhurst! Step inside this warm and welcoming home, with radiant in-floor heat throughout. Make your way past the office into the modern, fully-equipped kitchen, with stainless steel appliances including a gas range, a Miele coffee machine, beverage fridge, and expansive island, this is a fantastic space for entertaining. From here the floorplan opens to the dining area and the bright living room. Upstairs, the serene master suite shares a two-sided fireplace with the tranquil ensuite, which includes dual sinks, a soaker tub, and a rain shower. Two additional bedrooms, both with their own 3 piece ensuite complete this level. The basement is also set up for entertaining, with a large recreation space, bar area, and a media room. Movie and games nights never looked so good! On warmer days spend time in the lovely yard with a spacious patio and gas fireplace. This home is in a wonderful location on a corner lot within walking distance to the Bow River.

403 870 8811 |

403 686 7800 |

www.SAMCOREA.COM

SAM@SAMCOREA.COM

MARKETING

BEARSPAW | | $4,900,000 WOODBINE $1,299,900

140

WOO DAC R E S DR I V E S W

The ultimate location surrounded by Fish Creek Park! This executive custom built two story is located in an exclusive enclave with views of the breathtaking natural river valley below. Upon entering youâ€™ll appreciate the traditional craftsmanship of this topnotch home. Entertain elegantly in the living room around the grand fireplace. Host large crowds for formal dinners in the dining room. Feast your eyes on the natural beauty surrounding you from the kitchen windows. Chef â€™s will savour all the counter space, cabinets and massive pantry. The large family room is where everyone will gather. The views from the adjoining deck are like no other in the city. Upstairs you will find your serene getaway, a generous master bedroom with gorgeous views, walk-in closet & a six piece ensuite. The lower level features a walk out to the pristine backyard. There is also lots of room for storage, a wet bar & a fifth bedroom. This slice of paradise is a rare opportunity and the perfect place to create new memories.

VISIT OUR WEBSITE FOR MORE PHOTOS, VIDEOS AND FLOOR PLANS

YOUR HOME

WORTH ®

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WINDSOR PARK | $1,195,000

632

F I F T Y- F O U R T H AV E N U E S W

Family Inner City living! This home in Windsor Park is the the perfect place to raise your family in a contemporary setting. A modern Scandinavian vibe is featured throughout the home. A den near the entrance can be utilized as an office or a play room. The kitchen features walnut cabinets, lots of concrete counter space and a wine cooler. Your children can do their homework in the built in desks adjacent to the kitchen while you cook up a meal. A mudroom helps to keep everyone organized. The open concept living room and dining area are an entertainers dream. Upstairs, the large master suite features a dressing room/walk in closet - fashion lovers rejoice! Two additional upstairs bedrooms are perfectly sized for little ones. The basement is a great hang out area for the kids and features a bedroom and a flex room which can be used as a work out area. Savour Calgary’s beautiful Summer evenings on your patio overlooking an expansive green space. Enjoy the restaurants & shoppes of nearby Chinook Centre and Britannia Plaza.

CRESTMONT | $1,175,000

222

C R E S T R I D G E P L AC E S W

A Cut Above! Veranda Estate Homes, renown for their quality and classic design, completed this home with their signature style. Panelling, antiqued counters, high end tile, and timeless lighting and plumbing set this property apart from others in the district. Gather everyone in the sizeable living room. Enjoy scenic views of the Rocky Mountains and treed ravine beyond the yard from the light filled dining area. You’ll love cooking on the Dacor six burner gas cooktop and will have room for everything with these kitchen cabinets! A massive pantry is smartly connected to the mudroom and has access through to the triple garage. Relax at the end of the day in the freestanding master ensuite tub or shower. Bedrooms 2 and 3 share a Jack and Jill bath and a 4th bedroom contains it’s own ensuite. Additional living space, a bedroom, and a flex room can be found in the bright walk out basement. Imagine spending quiet evenings outside beside the fireplace on the covered patio admiring the bucolic view. Make this stunning home yours!

BAYVIEW | $1,175,000

2426

B AY V I E W P L AC E S W

Enjoy the beautiful pathways of South Glenmore Park just minutes away from your door! This contemporary home is located in a secluded cul-de-sac in desirable Bayview. The moment you enter the foyer you notice the stately columns, large windows, high ceilings and walnut hardwood. The high end chefs kitchen features custom white lacquer millwork, stainless steel appliances, granite backsplash and a large island which is perfect for meal prep. Completing the main floor is a dining room, living room with wood fireplace and breakfast nook. The upper level boasts 3 bedrooms with a master suite & ensuite complete with a walk in closet with built-ins that any fashionista will love. The basement is fully developed with a media room, fourth bedroom & an area perfect for your at home workouts. The entertaining opportunities are endless in the idyllic backyard with a spacious deck and pergola. Book a showing and see for yourself why this one of a kind home was featured in Western Living & Avenue magazine!

403 870 8811 |

403 686 7800 |

www.SAMCOREA.COM

SAM@SAMCOREA.COM

MARKETING

BEARSPAW PARK/KNOB RICHMOND | $4,900,000 HILL | $1,050,000

2105

NINETEENTH STREET SW

Sparking nights in a private city garden. This ultrachic two story perched on the crest of Knob Hill is a slice of Eden. A secret oasis filled with the sounds of a trickling fountain takes Al Fresco living to a new level. The main floor of this executive contemporary home is an entertainers dream. A formal dining room for intimate gatherings captures twinkling city views. The sleek kitchen is finished with quartz counters, Thermador & Miele appliances, wine fridge and 2 prep sinks. The living room features a modern fireplace and an expansive wall of windows overlooking the garden. Use the loft as an office. The guest bedroom contains its own ensuite and provides privacy. The serene master retreat has skyline views, a sitting area and fireplace. Fashionistas will love the massive dressing room and elegant master ensuite with soaker tub, and heated floors. Downstairs is a gym, flex room, laundry and bath with steam shower as well as direct garage access. The ideal home for a stylish professional couple.

BOOK YOUR SHOWING TODAY

YOUR HOME

WORTH ÂŽ

FOR ALL ITâ€™S

STRATHCONA PARK | $975,000

#26

13 59 S I X T Y- N I N T H S T R E E T S W

Lock & leave retreat! With over 3,200 sf of luxurious living space this home in the exclusive gated enclave of Sussex Green is the definition of carefree living. Experience the serenity of this spectacular location on a quiet cul-de-sac with wooded pathways winding throughout the community, or enjoy your private patio with outdoor fireplace. Inside, light pours into the front room from large picture windows. The open plan flows into the gourmet kitchen featuring high-end appliances and granite counters, while a spacious dining area and living room look out to the patio. An office and laundry room complete the main floor living space. Up the curved staircase, the family room overlooks the lower level and features incredible skylights. Escape to your master suite with a 2 sided fireplace separating the bedroom from the peaceful ensuite, with skylights overhead, featuring dual vanities, a steam shower, and soaker tub. Also on this floor is a second bedroom and a 4 piece bathroom. This home spares no expense!

NORTH GLENMORE PARK | $895,000

2120

F I F T Y- E I G T H AV E N U E S W

Charming Craftsman Bungalow! This fully renovated home is situated in the sought after neighbourhood of North Glenmore Park - a great alternative to nearby Altadore in terms of space and value. Beautiful landscaping frames the front yard, making a wonderful first impression. Enter into an open concept living space featuring vaulted ceilings, hardwood flooring and oversized windows. A salon near the entrance can easily be converted into a mudroom or walk-in closet. The master bedroom features french doors that lead out to your patio, a large walk-in closet, ensuite with steam shower and a built in vanity. Two additional upstairs bedrooms are perfectly sized for guests. The lower level contains an suite with a modern, clean feel. Conveniently there is a separate entrance, large living area, two bedrooms and a bathroom with a stand alone tub and waterfall shower. Perfect to rent out to a great tenant! A detached garage and a parking pad out front ensures there is lots of room for vehicles.

ELBOW VALLEY | $835,000

236

W H I S P E R I N G W O O D S T E R R AC E

Exclusive Oasis - Located in an idyllic cul-de-sac in desirable Elbow Valley, this attached walk out bungalow is perfect for someone who is looking for secluded living just minutes from the city. As you enter, you will notice the beautifully lush landscaping that frames the property. Traditional craftsmanship gives this home a warm, inviting feel. Entertaining guests by the fireplace while whipping up a meal is convenient with the open concept living room, dining nook and kitchen. The master suite on the main floor features gorgeous views & a large walk in closet and ensuite. A curved staircases leads to the bright walk out basement with a spacious rec room, wet bar, storage room, a bathroom and den. A second bedroom is perfect for grandkids or guests. A highlight of this property is the upper and lower deck that overlooks the lush green space. The shops, restaurants and amenities of nearby Westhills and Aspen Landing are easily accessible. Escape the bustle of the city without sacrificing convenience!

403 870 8811 |

403 686 7800 |

www.SAMCOREA.COM

SAM@SAMCOREA.COM

MARKETING

BEARSPAW WILLOW PARK | $4,900,000 | $975,000

603

W I LLO UG H BY C R E SC E NT S E

Serene private home located in exclusive Willow Park, just minutes away from the Willow Park Golf and Country Club! This lovingly cared for home features a glamorous walk-in closet with a builtin vanity that will fulfill any fashion lovers fantasy. The updated master ensuite features a large soaker tub with beautiful natural light and lots of storage for toiletries. Whip up a gourmet meal in the French inspired kitchen featuring a Subzero fridge, stainless steel appliances and an oversized sink that overlooks a lush oasis. Share your days stories around the kitchen table beside the fireplace. Entertain guests in the formal dining room with two built-in hutches and then bring them to the backyard that dreams are made of for an aperitif. Relax in your Gazebo overlooking a large, mature garden at the end of a long day. Check out the great shops and restaurants in nearby Willow Park Village and Southcentre Mall. This is truly the perfect home to grow with your family and create many more beautiful memories!

ASK US HOW MUCH YOUR HOME IS WORTH

YOUR HOME

WORTH ®

FOR ALL IT’S

ASPEN WOODS | $824,900

A S P E N S TO N E M A N O R S W

This 5 bedroom home in Aspen Woods is conveniently located by great public & private schools. A bright, spacious interior greets you as you enter. Making family meals is a breeze in the efficient kitchen with stainless steel appliances, granite countertops, walk in pantry and breakfast bar. Enjoy breakfast time together before the school day starts in the adjacent eating area. Finishing laundry is a breeze in the upper floor laundry room. The upper level contains a master bedroom where you can escape the day. A spa like ensuite with soaker tub & walk in closet complete your oasis. 3 additional bedrooms, a bathroom and bonus room complete this floor. The fully developed basement is made for family movie night with a 106’ film projector & wet bar. The large west facing backyard will be a favourite spot for the kids to play while you BBQ on the patio. Gardeners will appreciate the vegetable garden & underground irrigation. Book an appointment to view this move in ready home today!

ERLTON | $775,000

2709

E R LTO N S T R E E T S W

Best of Both Worlds! Need ample outdoor living space, a secluded location, security and all within the city core? This unit is your solution! Nestled along the hillside and backing on to the Monastery gives this 3 story townhouse sparkling city and wooded views. A sunny dining area greets you at the entrance of the open concept main floor. Seat four guests easily at the central kitchen island while you cook. There’s lots of cabinet space, granite counters and a gas range. The living room opens to a private back deck surrounded by natural landscaping. The second floor master includes a spacious ensuite. Use the third floor as a media room, office, additional bedroom or fitness studio. The highlight of this level is the rooftop patio and pergola. An under drive tandem garage provides security and easy access to the main floor. This is an ideal home for a professional wanting proximity to downtown, local cafes and restaurants, the Elbow River paths and local parks. Solitude in the heart of the action!

GARRISON WOODS | $429,000

#324

2 2 3 3 3 4 AV E N U E S W

This bright contemporary top floor unit in trendy Marda Loop is one of the largest and best in the building! It features an open concept living space with sun drenched windows, 10 FT vaulted ceilings and stylish neutral finishes. The kitchen includes a new Miele dishwasher, oversized granite island and spacious corner pantry. Throw dinner parties in the dining room or enjoy a summer BBQ and cocktails on the large south facing balcony. The Master suite contains a 4 piece bath with His & Hers walk-through closets. A second bedroom and bath offers privacy for guests. Condo fees include all utilities. There is a titled, heated parking stall and storage locker. Drive downtown in less than 10 minutes, meet for a coffee at trendy cafes, shop the unique local boutiques and stroll through the charming neighbourhood parks. Everything you could think of is located just steps away including River Park, Glenmore Reservoir and popular 17th Avenue. This is the perfect home for a busy working professional or couple who is on the go! Arrange for your executive viewing today.

403 870 8811 |

403 686 7800 |

www.SAMCOREA.COM

SAM@SAMCOREA.COM

The Calgary Chamber is the voice of the business community. We double down on commerce and work with businesses to create catalysts for growth.

Next month Canada will head to the polls to vote for who they want to lead the country over the next four years. In preparation for this, the Calgary Chamber has partnered with the Edmonton Chamber of Commerce to research and prepare a non-partisan election platform, laying out the priorities from the perspective of Alberta’s two largest business communities. This platform is built around five foundational pillars that we urge the incoming government to adopt, whomever that may be. These five pillars include developing environmental policies in partnership with economic growth, expanding and solidifying our market access, updating our federal tax system to meet the needs of our modern economy, closing the talent and skills gap between educational institutions and employers, and creating a long-term plan for our fiscal future. Through the election period, the Calgary and Edmonton Chambers will be exploring these topics in more detail. As part of your civic duty I encourage you to make sure you are informed. Read party policies, engage with your business associations, and vote for the policies that you believe will support Canada’s future. Provincially, the reduced corporate tax rate and adjustments made to the Employment Standards Code and Labour Relations Code have started to ease the layered cost of doing business. We also engaged on Alberta’s finances during consultations and will continue to work with the Ministry of Treasury Board and Finance on the upcoming budget. Furthermore, as part of our ongoing commitment to reducing regulatory burdens, we will also continue to work closely with Associate Minister of Red Tape Reduction to reduce unnecessary regulations in our province. More locally we will soon be seeing City Council speaking about annual budgets and property taxes for the upcoming year. For several years now the Chamber has been advocating for the City to tackle the structural issues with the current tax structure, and not rely on short-term solutions and a strategy of hope to solve the problem. The Chamber has laid out a three-part approach to tackle the property tax problem. First, is to lower the ratio of non-residential to residential property tax rates from 4.2:1 to at least 3:1, and lock in this ratio. This will provide certainty for all taxpayers and share the tax load more equitably when times are tough. Secondly, continue to look for operational savings and efficiencies. Don’t wait until public outrage to cut budgets. And finally, look to sell City owned land that does not generate any revenue. The sale of this land not only injects a one-off sale prices into city budgets, it also creates ongoing revenue from the property taxes levied on the now privately-owned property and opens opportunities for investment and business growth. The Chamber continues to be the voice of the business community as we move through these integral public policy issues. For Calgary, and Canada, to become a global leader, we need to ensure all levels of government are prioritizing economic wellbeing. Stay connected on all our policy work by subscribing to our monthly Influence e-newsletter at www.calgarychamber.com/newsletters.

Sandip Lalli President & CEO Calgary Chamber

The Calgary and Edmonton Chambers of Commerce Come Together to Support Canada

ith the federal election just around the corner, Canada continues to find itself at a crossroads. Our economy has slowed, and our global competitiveness is in decline. Our natural resources and innovations are struggling to reach global markets. Global trading relationships have been disrupted by polarized politics. Internal tensions have made it more difficult for Canadians to see eye-to-eye with one another. Our outdated tax system is increasing the costs of doing business. Technology is changing our world at an ever-rapid pace. The skills we learn today may not prepare us for the jobs of tomorrow and demographic changes are putting an increasing strain on limited government resources. These forces have left Canada to face a stark choice. We can either make the choice to boost our competitiveness in a rapidly-changing global economy, or watch as other, more agile nations, pass us by to compete and win. That’s why the Calgary and Edmonton Chambers of Commerce have united to speak with one collective voice about how Albertans, and all Canadians, can secure a competitive and prosperous future. In our joint platform, we highlight non-partisan election priorities that outline a pathway to contribute to the global fight against climate change, boost trade, increase tax competitiveness, close the skills gap, and address our fiscal imbalance. Our platform includes 12 recommendations across five pillars for all parties’ consideration: 1. Develop environment and climate policies that stimulate competition 2. Expand market access and trade 3. Create a globally competitive tax system 4. Close the talent and skills gap 5. Plan for our fiscal future We know that when businesses are successful, communities across the country benefit. Growing businesses create jobs, invest in Canada, and – most importantly – give back into our communities.

In recent years, we’ve watched businesses struggle to grow as a myriad of policies from all levels of government have created an uphill battle; policies that have stemmed from successive governments and are often a result of siloed decision making. If we want to create a business-forward environment for our country, we must start thinking collectively. We encourage all federal parties seeking election to adopt the policy directions highlighted in our platform. Working together we will create a Canada that is competitive, prosperous, and ready to thrive in an ever-evolving global economy. Our first pillar highlights the need for Canada to be allowed to play a more impactful role at the world stage to address climate change. For this happen, we must support growth and development of our natural resources and innovative technologies. Allowing our products to reach world markets to displace higher emission fuel sources in other countries while developing technologies within our borders will do just that, and increase Canada’s role in addressing climate change globally. Second, we must reduce regulatory burdens that threaten Canada’s competitiveness in an integrated global market. Currently, our complex regulatory environment does not allow our businesses to export efficiently, while internal trade barriers hinder a business’ capacity to grow within the country. Leveraging our regulations to be our competitive advantage while investing in infrastructure that allows businesses to grow internationally and interprovincially will drastically increase Canada’s economic wellbeing. Next, removing regulatory burdens must also extend into Canada’s tax system, which has not undergone a comprehensive review since the 1960s. An overly complex taxation system, combined with the seventh highest marginal income tax rate among the 33 OECD countries, has made it increasingly difficult for us to attract investments. The next federal government must look to address this by developing a system that rewards entrepreneurs and incentivizes Canadians to take risks and invest in new ideas by both Canadians and international companies.

In addition to the above, the next federal government must also address the growing concerns over the skills gap in our country. With 68 per cent of businesses struggling to find skilled workers across the country, it is now more crucial than ever for the government to work with industry to identify, monitor, and adjust its approaches in addressing the current skills gap. By taking a multi-faceted approach, we believe that this gap can be closed. Any strategies adopted must include collecting and coordinating market information, developing consistent and harmonized recognition for professions across provinces, prioritizing learning opportunities and more. Finally, the federal government must prepare public short, medium, and long-term plans to provide certainty to investors and demonstrate responsible budgeting. As Canada’s population ages, the strain on government resources will also increase. Along with increased costs

of providing services, the next federal government must tackle a shortage on the revenue side. A shrinking labour force erodes the tax base, leading to lower revenues and reinforcing the need to find efficiencies now. By publishing financial plans, the government would reassure Canadians and international investors that we are responsibly preparing for our future. We must have more meaningful ‘and’ conversations to move forward, together. We must take decisive action to get Canadian products to international markets, stimulate innovation, increase market access interprovincially and internationally, develop talent and adapt to changing technologies, and fight climate change globally while sustainably developing Canada’s natural resources. Our platform works to encourage all federal parties to take a unified and holistic look at Canada and ensure Canada is a global leader.

Small Business Week:

There’s Nothing Small About It!

emarkable things happen when entrepreneurs unite and collide, and Calgary is a hub of entrepreneurial spirit. Small Business Week Calgary is all about

harnessing this spirit, nourishing it, and inspiring it to grow, because there is nothing small about Small Business Week!

Happening October 21-25, 2019, Small Business Week is packed with keynote speakers, professional development opportunities, and celebrations.

out the day. Get inspired by others who share what sparked them to become an entrepreneur, along with some of the struggles and challenges they’ve had to overcome.

One of the highlights of the week is the Small Business Week Expo, Canada’s largest business-to-business expo. The full day event features an interactive tradeshow floor, keynote speakers, networking opportunities, and more. In fact, 1,500 business owners and entrepreneurs attend this event every year, looking to grow their businesses and expand their network.

There is nothing small about the week; this is the busiest time of year for entrepreneurs and business owners looking to grow their brand. It’s a week you don’t want to miss out on!

Exhibitors encompass business support services, IT services, lawyers, business products, and more. With on-site experts ready to provide insights and support in all areas of your business, it’s easy to see why the theme of the day is growth – growth in your business, your network, and your bottom line. The Small Business Week Expo boasts two keynote speakers and local business leaders speaking on two stages through-

There are multiple ways you can be a part of Small Business Week Calgary. Host a booth at the expo and showcase your business. Generate leads at the various networking events happening throughout the week. Walk the expo floor and discover ways to grow your business. Celebrate with Calgary’s top small businesses at the Small Business Week Gala. You can learn more about all the events happening at Small Business Week at SBWYYC.com.

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Page 1 - The Importance of Community Building Page 5 - BOMA Insider Page 6 - Growth Means Opportunity Across Calgary

NEWS FALL 2019

The Importance of Community Building By Lloyd Suchet, Executive Director, BOMA Calgary

uilding community is at the heart of BOMA’s mandate to its members, and the past few months have provided ample evidence that the community of commercial real estate professionals in Calgary is stronger than ever. Building community involves not just bringing people together, but also uniting them to a common cause and facilitating an environment that enables them to be the best version of themselves, both professionally and in their private lives. In fact, community is the theme of this year’s BOMA Calgary Building Guide and focuses on the way buildings are becoming more than just workplaces and creating their own communities for tenants. At BOMA, our role is to create the environment and the space for this community of professionals to emerge, but it is the people who are the key ingredient. In June we hosted our second annual BOMA Spring Cleanup where 50 members gathered at the Eau Claire Market and gave back to our community by helping to beautify Prince’s Island Park and the surrounding area. It was a perfect example of how we can come together to do good and have fun and network all at the same time.

At BOMA, our role is to create the environment and the space for this community of professionals to emerge, but it is the people who are the key ingredient. The Environmental Occupational Health & Safety Committee is committed to growing this event every year, so we hope to see you there in 2020. June also saw over 100 enthusiastic BOMA members take part in the 3rd Annual BOMAzing Race which sees teams race across downtown while taking part in engaging challenges throughout member buildings. This event combines community, team building, networking, and of course fun. For these reasons it has become a can’t-miss event on the BOMA calendar. The Supporting Member Council, a committee tasked with promoting the relationship between supplier members and build-

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BOMA Calgary News

BOMA Calgary News is a co-publication of BOMA Calgary and Business in Calgary.

Business in Calgary

1025, 101 - 6 Ave. SW, Calgary, AB T2P 3P4 Tel: 403.264.3270 • Fax: 403.264.3276 info@businessincalgary.com www.businessincalgary.com

BOMA Calgary

Suite 225, 550 11th Avenue SW, Calgary AB, T2R 1M7 Email: info@boma.ca • Web: www.boma.ca Tel: 403.237.0559 • Fax: 403.266.5876

We doubled our capacity on the National rooftop this year and BOMA members responded by selling this event out a month early, and showing up with that patented Stampede enthusiasm!

Communications Committee Christine White, Chair, Oxford Properties Group Rita Borrow, Brookfield Lance Merrifield, Epic Roofing Enam Islam, Hines Jon Holmes, Camfil Aydan Aslan, BOMA Calgary Lucy Skjarstad, Artopex

Board of Directors

CHAIR Lee Thiessen, MNP LLP CHAIR-ELECT Richard Morden, QuadReal Property Group SECRETARY TREASURER Rob Blackwell, Aspen Properties PAST CHAIR Chris Nasim, GWL Realty Advisors EXECUTIVE DIRECTOR Lloyd Suchet, BOMA Calgary

Directors

Jay de Nance, RioCan Management Inc. Todd Throndson, Avison Young Art Skow, Bentall Kennedy Canada LP Laura Newcombe, GWL Realty Advisors Candace Walker, Brookfield Blair Carbert, Carbert Waite LLP Christine White, Oxford Properties Group Dan Lindsay, GDI Facility Services

The Building Owners and Managers Association of Calgary publishes BOMA Calgary News quarterly. For advertising rates and information contact Business in Calgary. Publication of advertising should not be deemed as endorsement by BOMA Calgary. The publisher reserves the right in its sole and absolute discretion to reject any advertising at any time submitted by any party. Material contained herein does not necessarily reflect the opinion of BOMA Calgary, its members or its staff. © 2015 by BOMA Calgary. Printed in Canada.

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ing managers, has put an incredible amount of work into this event and its safe to say that next year’s event will be even better! Next up was Buckaroo Bash, which has become a can’t-miss event on the Stampede social calendar. We doubled our capacity on the National rooftop this year and BOMA members responded by selling this event out a month early, and showing up with that patented Stampede enthusiasm! Organized by BOMA’s NextGen Committee, there was no set program and no activities, just 200 industry members sharing yahoos and good times! But communities also push each other to be better, and that’s why this fall we have a busy schedule lined up with educational sessions on topics likes waste, office wellness, and of course the Building Operator Development Program that trains operators to the 5th Class Power Engineering ticket. Education as well as government advocacy round out BOMA’s three pillars, so be sure to keep checking the Monday morning eNews for timely updates on programs. As you can see, BOMA is the hub of the commercial real estate community in Calgary and we take our role seriously in bringing the industry together. If you’re a new member, or thinking about joining, I encourage you to take the leap – join us and be a part of the community!

BOMA Insider A snapshot from some of BOMA’s summer events

BOMA Mentorship Program is celebrating its 7th year this year, and just wrapped up last month. We are now accepting applications for the 2019/2020 program. Visit our website for more info. www.boma.ca/professional-development/ mentorship-program/

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Welcome New BOMA Member Companies! BFL Canada Insurance Services Inc. - Chris Low 24/7 Restoration - Tracey Blankert West Campus Development Trust - Deanna Romney The BOMA NextGen Committee hosted its third annual Stampede Buckaroo Bash on Monday, July 8th at National’s rooftop patio. Special thanks to our awesome Next Gen Committee!

RBC Royal Bank - Charles Hearn Mircom - Mark Joudrey Epic Realty Partners - Ken Dixon IFP Solutions - Shannon Delany Knightwind Electrical Contracting Inc. - David Arkell Rooster Building Group Inc. - Kurtis Dulle Peakman Management Group - Andy Peakman Mayfield Management - Deby Campbell Allied Universal Security Services - Justin Fortner Regency Cleaning Services - Vaydra Francois Superior Flood and Fire Restoration Inc. - Tahany Yasin

We are happy to announce that 14 new companies joined BOMA this year! If you’re interested in becoming a BOMA member, contact the BOMA office at info@boma.ca or 403.237.0559

Our 3rd Annual BOMAzing Race was a huge success and a lot of fun! Congratulations to the QuadReal team! Special thanks to our amazing Supporting Member Council Committee.

By David Parker

Growth Means Opportunity Across Calgary

omeone suggested to me that when a city reaches a population of over 1 million, there is nothing that can stop it from reaching 2 million; and that means more residences and more retail to provide them with all of what we in the affluent west consider to be the necessities of life. Acreage owners on our western borders restrict new developments further than the new Stoney Trail ring road, although they are curling around the top side with Crestmont and south along the Elbow Valley. Looking east we can expect the lands between the city and Chestermere to be developed soon, but it’s north of the river and south of 22X where we are seeing a tremendous amount of activity. Forward-thinking retail developers are forging ahead with large, well-designed projects that will help attract home buyers. Mahogany has matured into a wonderful development and Seton has been a huge success, but farther south along Macleod Trail around 50,000 people are already living in communities like Chaparral, Walden, Belmont and Legacy, and that figure is expected to double. Royop Development has begun work on a 60-acre parcel of land it owns south of the junction of 210 Avenue, and Township will offer 300,000 square feet of development in its $125 million Phase 1, comprising 175,000 square feet of commercial and regional shopping and 125,000 square feet of local services (including a 45,000 square foot grocery store). Jeremy Thal, Royop’s president and CEO, reports that interest is high, and 200,000 square feet of retail has already been leased. Large parcels of land are scarce in the northwest sector of the city, so Melcor’s Greenwich development on the north side of the Trans-Canada between Winsport and the Bow River will be most welcome by neighbourhood communities as well as the people moving into its residential districts where mid-rise, multi-family units are already under construction.

Forward-thinking retail developers are forging ahead with large, welldesigned projects that will help attract home buyers. Mahogany has matured into a wonderful development and Seton has been a huge success, but farther south along Macleod Trail around 50,000 people are already living in communities like Chaparral, Walden, Belmont and Legacy, and that figure is expected to double. One of the retailer stores that the northwest is really looking forward to is the second location of Calgary Farmers’ Market; the building has been approved by CPC and the owners are keen to get building as soon as possible. On the south side of the highway Trinity Hill is taking shape on Paskapoo Slopes where another 750,000 square feet of retail is planned, including MEC and Save-on Foods as well as a GoodLife Fitness health club. Royop is also prepared for more growth in the north when the 14th Street/Stoney Trail flyover is completed, opening communities such as Livingston, Carrington and Evanston, with a 90,000 square shopping centre on its 8.5-acre site at 144th Avenue. Retail is rocking! 6

WALKING THE WALK // CORPORATE HEALTH & WELLNESS

Walking

THE WALK

THE CHANGING DYNAMICS OF WORKPLACE HEALTH, WELLNESS AND REJUVENATION BY JOHN HARDY

t’s unanimous! Investing in employee wellbeing makes good business sense. Employee health includes not only physical health but also psychological and social wellbeing. Today’s health and wellness programs are designed to not only ensure employee health, but also involve active efforts to promote employee wellbeing. The basics of business undisputedly impact the business bottom line. The economy. Competition. Politics and government policies. Money and resources. Customer relationships. Company culture. And, as many business insiders point out, the most vital factor is staff. Borrowing from the cliché about happy spouse-happy life, the business version suggests that healthy and happy staff is not only a key bottom line factor, but also translates into overall business success. While it’s impossible to quantify business intangibles like workplace atmosphere, and staff mood and morale, health and wellness are acknowledged as essential. According to the most recent Conference Board of Canada’s Wellness Initiatives report, healthy workplaces consider the overall wellbeing of employees and address more than employee’s physical health. They not only protect but also promote employee wellbeing. The report details that employee health promotion and wellness initiatives, supported by the organization’s benefits programs, are an essential part of a healthy workplace and emphasizes that investing in a healthy workplace makes good business sense.

Common health issues, from cancer care, heart disease, maternity care, diabetes, prescriptions, dental, glasses and even flu shots, matter. There are also relatively recent wellness and rejuvenation options that have become popular must-have features in the workplace and important aspects of company business plans, such as psychological services, flex time, personal days, massage therapy, laser eye surgery, personal training and weight loss. “Finding a balance between the rising costs of employee benefit plans versus appealing to the needs of employees continues to be a challenge for some employers,” explains Jennifer Kirby, principal at Vital Partners Inc., Calgary’s innovative consultants specializing in customized benefits solutions for employee health, wellness, and financial security goals. ABOVE: JENNIFER KIRBY, CO-FOUNDER AND PRINCIPAL AT VITAL PARTNERS.

SEPTEMBER 2019 // BUSINESS IN CALGARY // BUSINESSINCALGARY.COM

// CORPORATE HEALTH & WELLNESS

“Employers continue to review and update their benefits plan philosophy to ensure that their plan aligns with company values in order to attract and retain key employees. Bridging the gap between employee desires and the types of benefit investments an organization is willing to make can be complex. A defined benefit plan is a great way to give employees choice regarding what coverage might be meaningful to the individual employee.” Because today’s workplace is such a changing dynamic, choice is crucial. “With up to five generations in the workforce, employers are juggling diverse needs. It can be difficult to make everyone happy with a one-size-fits-all plan.” When it comes to the business of providing in-demand health and wellness benefits, the formula stays constant and embraces change. “Employees of all ages continue to value the basic offerings when it comes to employee benefits,” says Bryan Benjamin, vice president of organizational performance with The Conference Board of Canada. “One trend that may be partly attributable to a generational shift is the emphasis on increased flexibility. While it is still more common for organizations to offer fixed rather than flexible benefits plans, more organizations are choosing to supplement these fixed plans with healthcare spending accounts (HCSAs), which offer flexibility for employees to focus on their personalized health concerns. “This is not just a product of a younger demographic in the workforce. It is about making benefits more personalized for all demographics,” he notes. “More flexible offerings allow an opportunity for employers to cater to the needs of a broad range of employee ages and groups while still providing the basic benefits valued by all.” Although the appeal and value of specific benefits has always been an individual and personalized issue, it is now a generation-gapping matter of demographics. Kirby underscores that Calgary’s younger-than-average workforce demographics make providing targeted benefits options and programs somewhat unique, and points out that flexibility of choice with features like health spending and wellness accounts continue to be among the top priorities for the younger employee. “Of course, there is still strong demand for the majority of core benefits like drugs, dental and disability,” says Paula Allen, vice president, Research, Analytics and Innovation at Morneau Shepell, Canada’s leading provider of technology-enabled HR services. “But employees are also interested in non-traditional benefits as well as the flexibility about how benefit dollars are allocated. It’s all part of a general social trend and generational expectation of personalization,” she notes.

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According to trends, particularly in the Calgary market, the shift in workplace generations continues to make health, wellness and rejuvenation options dynamic versus the formula of one entrenched and defined plan. “Flexibility continues to be an important component of compensation for employees,” Kirby says. “Increasingly, employees are interested in work-life balance, which can be achieved with additional vacation, Friday afternoons off in the summer or the

BUSINESSINCALGARY.COM // BUSINESS IN CALGARY // SEPTEMBER 2019

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ability to work remotely. Employees are increasingly looking for wellness benefits such as gym memberships and fitness equipment.

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“On the horizon, we see new and innovative solutions that are being rolled out to the marketplace, such as access to tele-medicine providers or charitable giving options that allow employees to have employers’ matching be invested in a charity of the employee’s choice.” In the past five years or so, the wants and needs of the contemporary employees have been transforming some workplace health, wellness and rejuvenation benefit specifics. Allen details an increase in the use of high cost specialty medication being used for a wider range of conditions. “There has been a trend toward increasing the amount of coverage available for psychological services in health plans, from $500 to $1,500-$5,000 or more annually. More younger employees than before are using the drug plan for mental health related medication.”

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She also notes that health spending accounts have slowly started to get more attention as an option to cover medical cannabis, and some employers are looking to non-traditional benefits such as pet insurance and sabbatical options to meet the needs of a diverse workforce. While the focus continues on the wellness and personalized (and sometimes unconventional) features and benefits of company health and wellness benefits, there is some HR industry concern – despite the current priorities of the younger employees – about the devalued role of pension and retirement benefit programs. “Regardless of demographics, retirement plans are more important ever,” Allen emphasizes, “especially now with longer lifespans and higher expectations regarding post-retirement lifestyles. Many employers are investing in education campaigns to help employees understand this.”

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Kirby echoes the importance. “With savings rates at an all-time historic low in Canada, employees and employers should have an increased interest in group savings plans. Group savings options, designed with entrepreneurial companies in mind, can be easily integrated into a benefits offering. It’s a great way for a company to tell its employees that their wellbeing is important.” There is subtle industry concern that some entrepreneurial companies aggravate the employee’s low priority about retirement planning by offering other contemporary and trendy benefits such as flex time and additional vacation, in lieu of long term retirement plans. Benjamin’s take on health, wellness and rejuvenation policies in the workplace is positive and challenging. “Companies can’t outsource a healthy workplace culture. They need to own it. There should be visible senior leadership buy-in that walks the talk. Employees should have a voice and companies must break away from a static state, where mental health and wellness are sensitive topics.” He urges companies to have a curious mindset and to explore ways to make the workplace a healthier place.

SEPTEMBER 2019 // BUSINESS IN CALGARY // BUSINESSINCALGARY.COM

Celebrates

CALGARY RESIDENTIAL RENTAL ASSOCIATION 60 YEARS OF SERVING LANDLORDS

by Rennay Craats

Photo by Riverwood Photography Inc.

Sarah Harrison, Gerry Baxter, Nikki Petrowitz and Jordan DeBarros.

n 1959, Calgary was a thriving city establishing itself as an oil and gas centre. The city boasted a growing population of more than 250,000, and opportunities abounded. It was then that a group of real estate business people met to discuss creating an association that would bring together landlords to improve the image of the industry. In October 1959, the government approved the formation of the Calgary Apartment Rental Association. “It was all volunteers and the executives would meet in restaurants and community centres to figure out how they could grow the association,” says Gerry Baxter, executive director of the Calgary Residential Rental Association (CRRA). “They put together bylaws, and the objects of the association were basically the same as they are today—to provide education, networking opportunities, and advocacy on behalf of the industry with municipal, provincial and federal governments.” The association was founded by some of the most prominent business professionals of the time including Sam Switzer, the owner of the Elbow River Casino, to help Calgary landlords grow their businesses. As association president in 1963, Switzer hired its first employee, a

secretary treasurer that was on staff for about four years to handle the administrative aspects as the association surged forward. While it was challenging to operate strictly with volunteers, the dedicated board of directors and members worked diligently to serve the city’s landlords. The name changed to the Calgary Apartment Association in 1968, and within five years those operational challenges made it necessary for the association to become part of the Multi-Family Council (which belonged to the Housing and Urban Development Association of Canada - HUDAC). “By 1973 it was becoming more difficult for the small group of volunteers as they tried to grow the association. The more work they wanted to take on, the more advocacy they wanted to provide, the education they wanted to impart to grow the membership, it became too much for the four or five of them,” says Baxter. The association, although remaining intact, suspended operations and encouraged its membership to join the Council – an organization that was doing much of what the association wanted to do but with the benefit of

CALGARY RESIDENTIAL RENTAL ASSOCIATION PRESIDENTS | 1959 - 2019

Calgary Residential Rental Association Celebrates 60 Years • Page 2

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ready resources and paid staff. The merger wasn’t all positive. Many smaller landlords were intimidated by the larger Council structure and membership fees became prohibitive for the mom-and-pop operations. In 1976, the Calgary Apartment Association reactivated and became a member of the Multi-Family Council rather than working within it, allowing its members to enjoy the benefits of both. The Association later became a member of the Calgary Home Builders Association but by 1989, the high dues caused the Calgary Apartment Association to come off the sidelines and become an independent association once again. Throughout the early 1990s, the association grew exponentially. The board hired its first executive director in 1995, and then an office administrator two years later to facilitate the organization’s dedication to growth and service. It has since grown to a four-person office

and was rebranded to the Calgary Residential Rental Association in 2010. “We wanted to be more inclusive,” says Baxter. “People who had rental properties felt excluded because they weren’t an apartment. People with one to 10 units make up over half of our owner/manager membership. The new name was part of the complete evolution for the association.”

THE MEMBERS

The CRRA’s membership has grown from about 100 in the early days to over 1,000 at its peak. The diverse membership covers the gamut of the residential rental industry, including owners/managers of rental properties, service providers, business trade associations representing segments such as roofing and siding, and not-for-profit organizations providing affordable housing solutions.

Congratulations to the CRRA on your 60th Anniversary!

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Of the CRRA’s current membership of around 800 across the province, 142 of them are service members. The association has a multi-faceted service member directory made up of everything from plumbers and electricians to painters and home exteriors, roofing companies and insurance providers to restoration companies and bailiffs. Choosing vendors from the directory means owner/managers know they are working with reliable, quality professionals that meet the association’s strict ethical guidelines, and they enjoy the perk of a great rate as well. “Service members are typically companies that provide services that a landlord would be interested in and they often provide an exclusive discount to our members,” says Sarah Harrison, financial administrator and event coordinator for CRRA. “They have opportunities to network and promote their business at our events.” Members are supportive of one another and even though they may compete for tenants in the market, they are eager to share information at Association

Eric Musgreave, former Calgary alderman, MLA & Association Board Member.

Calgary Residential Rental Association Celebrates 60 Years • Page 5

events as the larger players help smaller, newer ones learn the business. After all, CRRA memberships are held by some of the biggest landlords in the city as well as many small momand-pop landlords who rent out a single unit, and everything in between. The only criteria for owner/manager memberships are operating at least one rental unit in Alberta and meeting the code of ethical principles laid out in the Associationâ€™s mandate. That mandate is to enhance the rental experience while running a profitable business. It is fitting that the Associationâ€™s motto is â€œHelping our members succeed in their business,â€? and it applies equally well regardless of whether that memberâ€™s business is a plumbing outfit hoping to generate more business, a non-profit business looking to promote its organization, or landlords seeking tools and resources to make them better at their job to attract better tenants.

A busy Day at the CRRA Trade Show.

Calgary Residential Rental Association Celebrates 60 Years â€˘ Page 6

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EVENTS

The Association, in turn, aims to attract members in order to improve the industry as a whole and it strives to engage members throughout the year. “We need to have the membership because we’re working on behalf of the landlords, so that’s the focus.

But once you have members, what are you going to do for them?” says Baxter. What the CRRA does is host three major events per year: a Trade Show in March, an awards gala in June that recognizes industry excellence, and its Golf Extravaganza tournament in September. Since the 1990s, these events have been a way for the Association

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to celebrate its members and enhance their membership experience. A group of dedicated member volunteers help these events to run smoothly and make them anticipated events in the Association calendar. Besides the social events, the CRRA also hosts seminars and luncheons eight times per year that address important developments and issues in the industry. This gives members the opportunity to network with each other and to share information that can help them with their business. Over the years, these events have featured highprofile keynote speakers including Mayor Naheed Nenshi, Brian Burke from the Calgary Flames, and economist Todd Hirsch. While the recession has taken its toll on the Association and its members, the level of member involvement remains high. The social and business events are all well attended and members remain actively involved in the Association and its endeavours.

SUPPORT, GUIDANCE AND ASSISTANCE

One reason for this involvement is a recognition of how valuable a resource the other members are, as they share experiences to help others in their journey. The knowledgeable staff at the CRRA is an amazing resource as well. In many cases, one phone call is all that is needed to

Calgary Residential Rental Association Celebrates 60 Years • Page 8

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In many cases, members look to the Association to make sure they are on the right track when addressing an issue, and staff are happy to talk things over and guide them through to a resolution. resolve a problem or provide an answer to a question. The Association helps members with every imaginable rentalrelated scenario, ranging from who is responsible for window cleaning to what to do if a tenant isn’t paying rent or has become violent. All four are well versed in the legislation and can assist members in navigating their business within it. If a query falls outside their qualifications, however, the staff has a comprehensive network of outside experts that members can call upon to find the answers they need. The goal is to ensure members have their questions answered so they can resolve issues and get back to work. In many cases, members look to the Association to make sure they are on the right track when addressing an issue, and staff are happy to talk things over and guide them through to a resolution. “We are often a sounding board for members. They may be going through a situation and they think what they are doing

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Calgary Residential Rental Association Celebrates 60 Years • Page 9

is right, but they just need that confirmation, that validation, that ‘yes, this is an issue and yes, you’re handling it correctly,’” says Nikki Petrowitz, administrator at the CRRA. Many members view the CRRA like an insurance policy; they don’t use the available resources regularly but if a need arises, they are grateful to find reliable advice quickly. The CRRA makes it easy for large and small landlords to get everything they need, all in one place. Members can purchase professionally developed forms and notices that cover all aspects of the business and that will stand up in court should there be a conflict. The staff is on hand to demystify the language of the legislation and help members apply it, so they have the tools they need to be effective and successful in their business.

THE BUSINESS OF RENTING

Whether members own or manage dozens of properties or are renting out one unit, being a landlord is a business

Rod Sykes, fomer Calgary mayor, speaking to association members.

and should be approached as one. One challenge for the Association is to convince the small-scale landlords that despite it being their part-time job, being a landlord is still very much a business.

CONGRATULATIONS TO THE CRRA ON 60 YEARS OF IMPROVING THE RESIDENTIAL RENTAL INDUSTRY!

“Contrary to what people think, this is a business and you need to know and understand the rules and laws that govern that business,” says Baxter. Failing to understand and properly apply the rules can lead to dire mistakes. For many small-unitholding members, they entered the business without first educating themselves about their rights and responsibilities or those of tenants. The CRRA is there to provide resources to help them learn both sides of the coin so they can avoid the missteps that will cost them money in the end.

Calgary Residential Rental Association Celebrates 60 Years • Page 10

One great way for members to sidestep issues is by attending the CRRA’s courses. The Association hosts a 4.5-day Real Estate Institute of Canada (REIC) course called Successful Site Management that teaches people every aspect of property management. Members can then take the REIC’s Ethics in Business Practice course to move toward the internationally recognized designation of an Accredited Residential Manager. One great way for members to sidestep issues is by attending the CRRA’s courses. The Association hosts a 4.5-day Real Estate Institute of Canada (REIC) course called Successful Site Management that teaches people every aspect of property management. Members can then take the REIC’s Ethics in Business Practice course to move toward the internationally recognized designation of an Accredited Residential Manager. “We want to help our people to be better at what they do and really understand the rental industry and business,” says Baxter. Many issues that members encounter in their business stem from confusion surrounding the legislation. The

Ralph Klein, former premier of Alberta, keynote speaker at association function.

CRRA developed a course called “Residential Tenancies in Alberta,” and the two-day program walks members

It is amazing to have such a great representation in the City of Calgary. This team of volunteers whom have put together amazing educational resources, support systems and events annually are second to none.

Congratulations to the CRRA on a great 60 years!

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Calgary Residential Rental Association Celebrates 60 Years • Page 11

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The Association has also created positive relationships with all levels of government in its role as advocate, sitting on committees like the Alberta Residential Tenancies Advisory Committee to shape the direction of the industry. As the Association grows the membership, it is better positioned to have its concerns heeded. through the legislation and guides them through best practices and how to apply it in their business. Since it debuted in 2007, the CRRA has offered it five times a year and more than 1,500 owners and managers from across the province have taken the course. Baxter and his team appreciate the importance of educating landlords, but they see the value in educating tenants too. Gerry Baxter presents to various community groups each year to help eliminate confusion about the legislation and to teach newcomers to Canada, as well as those new to renting, about their rights and responsibilities. By visiting groups, including the Calgary Catholic Immigration Society, various First Nations groups, Bow Valley College and Chinook Learning Centre, the CRRA can provide people with accurate information to protect themselves and to make their rental relationships positive ones.

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“Everyone should belong to a professional association. It gives you an opportunity to network with people, share and obtain information, rub shoulders with senior experienced people and it gives you professional resources like what we offer in the office,” says Baxter. “And the more members that you have in an association, the louder your voice.” CRRA’s voice is clear and strong, and it has been since the early days of the Association. As far back as the 1970s, the Association consulted with the provincial government as it was forming the Landlord and Tenant Act to ensure the new legislation would protect both

Calgary Residential Rental Association Celebrates 60 Years • Page 12

tenants and landlords. Over the years the government has made changes to the legislation and the CRRA team stays on top of the developments to ensure members are well informed. The recent cannabis legislation led the CRRA to amend its lease agreements to incorporate the growing or smoking of cannabis (or any other product) in a rental to protect landlords’ property. The emergence of Airbnb also prompted the Association to change its leases to prohibit tenants from using their rental units as short-term vacation rentals. Whether the legislation amendments address the frequency of rent increases, the notice required before renovations or conversions, or multi-family recycling requirements, the CRRA keeps informed on everything impacting members and passes along that information via quarterly newsletters, emails and social media posts. Since 1959, the CRRA has helped Alberta landlords be successful through supportive programs and resources, and its achievements have not gone unnoticed. It was recognized as the Association of the Year by the Real Estate Institute of Canada in 2017, was awarded a Crime Prevention award by Alberta Justice, and won the provincial government’s Consumer Champions Award of Merit in the Non-Profit category for its Residential Tenancies in Alberta course. While they are proud of the accolades, the CRRA’s focus is simply to serve its diverse membership so they can succeed. With everything else that has changed in the past 60 years, members can always rely on CRRA’s unchanging dedication and service to Alberta landlords.

With everything else that has changed in the past 60 years, members can always rely on CRRA’s unchanging dedication and service to Alberta landlords.

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Calgary Residential Rental Association Celebrates 60 Years • Page 13

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JobSite Workwear

By Nerissa McNaughton with photos by Rebecca Lippiatt

is a Leader in Providing Tough Gear that Works The Edmonton-born company has been keeping Albertaâ€™s work force safe and comfortable for 15 years.

JobSite Workwear Celebrates 15 years 98

www.bigbill.com

CONGRATULATIONS to JobSite Workwear on 15 years of excellence.

www.carhartt.com JobSite Workwear Celebrates 15 years

arcy Weiss knows what it’s like to work in Alberta. It’s a province with a big heart and soul, but also a province with four very distinct seasons. From bone chilling winters to rainy springs, searing hot summers to windy autumns, the hearty people of Alberta know what it’s like to experience a 20 degree swing in only a matter of days.

Today, Weiss and his operations manager, Marc Poirier, are reflecting on the journey.

Alberta is also a hardworking province. According to the Alberta Government’s Alberta Labour Market Highlights 2017, the participation rate in the labour force is the highest among all of the Canadian provinces and has remained above 70 per cent since 1980. Where is the majority of the labour force employed? The servicingproducing sector (construction, mining, oil and gas, agriculture, utilities, etc.), which employs nearly three fourths of Albertans.

“We are always trying to understand what our customers need,” Poirier adds. “We strive to stay ahead of the changing industry needs and show our customers new products that will make their time on the job even better.”

Edmonton born and raised, Weiss knows that Alberta’s hardworking men and women need work wear that performs as hard as they do on the job. In 2004, he opened JobSite Workwear’s first location. Now, 15 years later, the chain consists of six stores and is proud to have outfitted thousands of workers in tough gear for tough jobs. With an inventory of over 30,000 products and the ability to source specialty work gear, JobSite Workwear is the only contact you need to find the most advanced, comfortable clothing that keeps you safe and visible on site.

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“Tenacity, hard work, great staff,” says Weiss of what has made the brand successful and how they stand out from the competition. “The foundation of our success comes from that perspective.”

Despite a massive inventory and constant foot traffic, JobSite Workwear proved its efficiency with a recent move when they relocated Edmonton’s south end store, basically, overnight. “We sold our last product at 2 p.m. in the old location, moved, and opened at 9 a.m. the next day in our new space” Poirier says. “We weren’t completely set up or fully merchandised, but we did it!” “You have to do what you have to do,” Weiss shrugs. “It was November. It was cold.” JobSite had no intention of letting down the customers that needed work wear to go earn their living the next day.

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THE CHELSEA EVOLUTION COLLECTION JobSite Workwear Celebrates 15 years

The move is indicative of the tenacity and commitment to its customers that JobSite has shown over the years. “Since we are a small business, our greatest challenge is that we have to do it all,” says Poirier, noting that just 30 staff run the stores and the administration. “There isn’t one marketing person or one HR person. There isn’t one expert in the store. You must be good at everything. You have to be willing to do everything. Every team member needs to pull together, whether they are in management or on the sales floor. Everyone needs to know about socks, work boots, hivis gear and coveralls. I need to know about leases, human resources, signage, social media, business licenses, toilets, websites, and SEO.” He smiles, “It’s a challenge.” It’s a challenge and test the entire team has embraced, and their willingness to do so has seen JobSite Workwear through some difficult times. “If you look at the last decade and all the trials and tribulations from the last 10 years due to adverse economic conditions, we are still here. We are still open with all six of our locations,” says Weiss. In addition to the men and women in the stores and in the head office, the massive selection of inventory is a major part of the brand’s success. Weiss and Poirier devote a great deal of time finding, sourcing, testing, and promoting the gear that Albertans need on the job. “Our suppliers are more focused than ever on comfort and making clothing safer without sacrificing quality,” Poirier says. “For example, Timberland Pro® is coming out with new internal met guard boots. They feel like a normal boot but offer more protection over your forefoot. You get something you didn’t know you needed until you drop something on your foot and are still able to go to work the next day!” He continues, “Timberland Pro, Carhartt and Helly Hansen® are just some of the suppliers modernizing their lines by looking at what people are wearing outside of work and combining fabrics for functionality, no longer focusing only on durability. Timberland Pro makes wearing boots easier by giving you options on how to pull the boot on or off and options for how to lace it. They have built in anti-fatigue technology (A.F.T.), so you’re actually standing on an anti-fatigue mat all day. It’s integrated into your boot. Even though you may have to climb or do strenuous work, the A.F.T. is with you all day making it easier to work in [your boots] without sacrificing durability. Timberland Pro is putting this level of detail into a full line of head-to-toe products now.”

JobSite Workwear Celebrates 15 years

Poirier goes on to explain that the top brands are taking inspiration from the action sports industry (like mountain climbing and snowboarding) to see how clothing works and is integrating four-way stretch, gussets, panels, and better articulation into their work wear. “The principal factor is that we are always striving to provide our customers with the best options available, whether that is protection, innovation, design, function, or reliability.” “What we’d like our clients to understand,” he continues, “is the thought process of how we choose the products for our stores. We only carry items that we would be comfortable putting our own families in. This is vital for safety because you think an accident will never happen to you – but accidents do happen, and if you knew it was going to happen, you would absolutely hedge your bets with the safest and best gear. We carry that gear, and we educate people on how and why to maximize our products so they can make an informed decision on what’s best for them.” Even though JobSite Workwear has been servicing Albertans for 15 years, many locals don’t realize that

Proud partner of JobSite Workwear

Congratulations JobSite Workwear on 15 incredible years! We’re proud to help you outfit Alberta’s workers with the best workwear in Canada

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this is a homegrown, Alberta-based business and that it is not owned or operated by a large corporation or a company from Eastern Canada or the States. “We live here and work here,” Weiss confirms, which is part of the reason why he knows what Albertans need for tough gear on the job. He loves Alberta and has no plans to relocate. Calgary and Edmonton are actually tight knit, close, supportive and understanding cities with exceptional resources. The business community offers encouragement and advice, and I appreciate what they can do for entrepreneurs. I’m grateful for the opportunity to run a business in Alberta , and thankful to be born and raised here because this province is full of wonderful hard working people. Some of those great people include the men and women behind Firefighter Aid Ukraine, a non-profit organization that JobSite Workwear is proud to support. Firefighter Aid Ukraine collects PPE, life rescue equipment, medical supplies, gear, and funds; and it transports these

JobSite Workwear Celebrates 15 years

important resources to first responders in Ukraine who are desperately underserved and undersupplied.

Congratulations JobSite Workwear on your 15th year anniversary! We look forward to many more years together!

“We collect warranty returns and safety products from venders and customers and get them into the hands of Firefighter Aid,” explains Weiss. “The organization then goes to the Ukraine on aid missions to train and facilitate getting these items to the first responders. One of the neatest things is the feedback. When you see the photos of the missions, it’s like Christmas day. The emotion on [the first responders’] faces when they open the containers, see all the gear, and get to use it and try it on – they are so appreciative for everything they receive. They send photos and thank you notes. It’s very rewarding to see how the donations are going to help keep them safer on the job.” Weiss has been recognized as a business Leader and as an EY Entrepreneur of the Year®. “With 15 years in business, I’d like to acknowledge the staff, past and present,” he says. “Without great staff, the business is just an idea, not a working environment.”

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What comes next is a move of the flagship store, but this change won’t be as arduous as the quick turnaround on Edmonton’s south end location. JobSite’s first store in west Edmonton is moving 125 feet to the left to relocate into a more efficient space. The near future also sees the first line of succession take place. Plans are underway for Liam, Weiss’ son, to take a larger role in the management operations and to work closely with Poirier as the transition unfolds. “Brick and mortar retail is constantly evolving, and there are challenges every day, every week, and every month,” concludes Poirier. We just have too adapt to those challenges. I firmly believe there is still the space and a requirement for exceptional retailers. The people who are not surviving in retail are losing sight of what their customers need. We are always working to anticipate and find out what our customers need. We are going to continue to focus on understanding our business and on understanding our customers, so we are here for another 15 years, and beyond.” Learn more about JobSite Workwear online at Jobsiteworkwear.ca, search JobSite Workwear on Facebook and Twitter, or connect via Instagram @jobsite_workwear.

CONGRATULATIONS TO J O B S I T E WO R KW E A R

ON YOUR 15TH ANNIVERSARY

JobSite Workwear Celebrates 15 years

723 46 Ave SE, Calgary, AB T2G 2A4 (403) 287.8818 jobsiteworkwear.ca

Dental Care for Children Photos by: Courtney Lovgren

CONSTRUCTION AND MILLWORK FILLS SPECIALIZED MARKET By Rennay Craats

W.D. Construction & Millwork Ltd Celebrates 30 Years

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N United Supreme would like to congradulate W.D. Construction & Millwork Ltd. for 20 years servicing commercial construction clients in Calgary and surrounding area.

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ot all general contractors are created equally; some offer specialized knowledge, others have years of construction experience that makes them more efficient and effective, and some hold themselves and their contractors to the highest quality and service standards. And then there are the rare general contractors like WD Construction and Millwork that encompass all of the above. For 20 years, WD Construction has been a pinnacle in the industry, offering commercial clients a full suite of services for their projects. They take care of every detail throughout the process, from accurate estimates and schedules to acquiring the necessary permits and contracting trusted trades to get the job done right. Since the beginning, WD has been a customer-focused, service-oriented contractor, and while its focus has shifted over the years, this dedication to clients has never wavered. Starting out primarily constructing commercial buildings, WD gradually came to specialize in healthcare clinics – medical, dental, and optometry. These clinics are more complicated than other tenant improvements because of the more technical work that needs to be done, but WD has built a team with the knowledge and experience to run these projects smoothly. “Our success is because of our people,” says Bob Dawson, WD Construction president. “We have very experienced supervisors; our construction manager Lee McCallum has been in construction for over 40 years and Trevor Sedran, who runs our shop, has over 30 years’ experience as a cabinet maker.” WD’s experience with healthcare clinics turned its already talented staff into specialists in the field and the company established itself as the go-to contractor for healthcare clinic renovations and builds across southern and central Alberta. Many clients are long-term repeat customers while others come through word-of-mouth, referrals or through relationships with leasing agents. Jeff Sklar, CEO of Spire Group, runs a medically based brokerage and recommends WD to his clients.

Congratulations to W.D. Construction & Millwork Ltd. for 20 Years in Business. Thank you for your support over the years.

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“They are probably the premier contractor in building out dental and medical offices,” Sklar says. “They have never let me down in nine years with the service they’ve provided to clients.” Clients seek out WD’s expertise early in the process and count on the team’s knowledge and experience throughout the build. “I’ll often get brought in early to look at the space to make sure it works for what they want to do;

W.D. Construction & Millwork Ltd Celebrates 30 Years

Left: Partners Bob Dawson and Steve Lowen. Right: Lee McCallum Project Manager and Trevor Sedran Shop Superintendent.

check power requirements, make sure the water line is big enough, make sure the HVAC system is sufficient,” says Steve Loewen, sales manager and principal at WD Construction.

“I work closely with designers and sit in on meetings from the very beginning and throughout the design stage to ensure that it’s just right.”

WD Construction comes highly recommended by many designers as they know what they are getting when they work with the contractor. What they get is an attention to detail, high quality standards, exceptional trades partners on the job, and a beautiful and functional product delivered on time and on budget. Client satisfaction is paramount, and WD does all it can to ensure everything is perfect so clients can step into the space and get right to work.

CONGRATULATIONS TO WD ON 20 YEARS! A B LE W OOD W ORK LT D.

WD goes the extra mile to meet clients’ needs and expectations, whether that involves renovating a space while the business is open, as was the case with the recent project with Airdrie Eyecare, or a room-by-room phased renovation like their project with Helios Health & Wellness. The company also does complete buildouts for clients, like the spectacular 6,000 square foot showroom and warehouse it finished for Henry Schein (a dental supplier). WD recently completed the south location of the Dental Care for Children practice. This 6,000 square foot office and oral surgery facility was challenging and complicated, but the experienced staff created just what the dentists wanted. “WD has a very high standard of perfection that is close to my own,” says Dr. Farida Saher of Dental W.D. Construction & Millwork Ltd Celebrates 30 Years

WD Construction’s team in the back half of their shop. WD Construction is celebrating a 20-year milestone. Congratulations WD Construction!

20 YEARS IN BUSINESS IS A GREAT ACCOMPLISHMENT! CONGRATULATIONS W.D. CONSTRUCTION & MILLWORK LTD.

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“For nearly a decade it has been our pleasure to collaborate with WD Construction & Millwork as the premier specialist contractor for various Dental and Medical Facilities. WD’s niche knowledge of these projects makes them come to fruition seamlessly.” MJB MECHANICAL COMMERCIAL, INDUSTRIAL AND RESIDENTIAL 403-875-5172 mjbmech.com

Care for Children. “They go above and beyond to ensure that the build process is as seamless as possible given the many complications that are possible.” By getting to know clients well, WD’s supervisors can successfully anticipate and address concerns, prevent problems and troubleshoot issues. Because of these strong relationships, they know what their clients want and can make the necessary decisions to make it happen, all without having to bother the clients with endless questions. This is a major appeal for Dr. Noor Jaffer of TREC Dental group. Before working with WD, Dr. Jaffer felt the need to oversee the construction and installation of equipment at new locations. The past several office builds were handled completely by the WD team and Dr. Jaffer hasn’t shown up at all. “I’m really sticky about how things are done,” says Dr. Jaffer. “With WD I don’t have to get competitive bids because I know they are already competitive. I know they will do what I want, and the end product is dependable and reliable. They really know what they are doing.” The team knows what they are doing and does it well, earning its reputation for unparalleled quality and service. With almost 90 large projects over the past five years alone, WD Construction and Millwork continues to leave its mark on medical and dental construction in Calgary.

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Congratulations to WD Construction & Millwork Ltd. for 20 successful years. RETRO MECHANICAL INC. (403) 243-4733 • info@retromechanical.com

ADDRESS: Bay 6, 2355 Pegasus Way NE Calgary, AB T2E 8T2 PHONE: 403-250-3622 FAX: 403-276-3878 www.wdconstruction.ca

W.D. Construction & Millwork Ltd Celebrates 30 Years.

Driver Dan Tiessen, Pete Archdekin, owner and Andrew Prince, owner. Photo by Courtney Lovgren.

Pete the Plumber, Dispatching Superheroes for 20 Years By Rennay Craats

PETE THE PLUMBER Dispatching Superheroes for 20 Years BY RENNAY CRAATS

ot all superheroes wear capes. Some wear tool belts. Over the past 20 years, a fleet of trucks emblazoned with superheroes wielding plungers and pipe wrenches has told Calgarians all they need to know about who saves the day in a plumbing, furnace or hot water emergency: Pete the Plumber.

Andrew Prince were brought together by a shared love for the job and a desire to work hard to help people. Archdekin’s love for the Hulk found its way into the corporate logo—a big, powerful force racing to the rescue—that adorned the company’s first truck followed by Prince’s truck featuring the equally powerful Fantastic Four character, the Thing.

The iconic plumbing outfit started in Pete Archdekin’s backyard shop in 1999 when he and

“Partnering up was the best thing I ever did. We were both on the tools working 12-hour days,

Pete the Plumber | Celebrating 20 years

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and it was a lot of fun. Back then it was just two trucks and two guys with a great work ethic,” says Archdekin.

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That work ethic translated to more clients, many of them repeat customers, and a need to hire more like-minded professionals to help them meet the burgeoning demand. By choosing to only bring on plumbers that possessed superior skills and a dedicated customer focus, Archdekin and Prince safeguarded the high standards on which the company was founded. With each person hired, a fun new truck sporting a new superhero took to the streets. By the early 2000s, Marvel Comics took exception to Pete the Plumber using its characters but allowed the company to continue to use its original hulkinspired character provided he wasn’t green. They trademarked and registered that logo and name in Canada.

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“We changed him to blue, so it worked out. All the other characters on our trucks now have been created for us,” says Archdekin. “People come to me and say hey, what do you think of my character? If I like it, I’ll buy the rights for it and put it on a truck.” These characters on the company trucks, whether it’s the blue behemoth or a pipe-carrying buff monkey, have made the company the most recognizable plumbing outfit in town; and, the quality plumbers driving those trucks have made it the biggest service company in Calgary with the best reputation. With word-of-mouth recommendations and a solid reputation came serious expansion. It became necessary to move from the backyard shop to a space in the southeast in the mid-2000s to accommodate its expanding fleet and a team of administrative executives led by Pete’s invaluable general manager, Jackie Prince. A few years after that, the company had grown to the point where Archdekin had to dedicate most of his time to estimating while Prince continued working on job sites. Pete the Plumber soon outgrew its space again, moving into its current 112 Avenue SE location as it approached its 10th anniversary. “I will put on the tool belt for a big job or to meet Andrew if he needs another set of hands, but he won’t leave the tools. He can’t sit behind a desk,” says Archdekin. “We have no ambitions on retiring. I want to be carried out of here in a pine box while selling a toilet.”

Pete the Plumber | Celebrating 20 years

Pete with Brian and Sarah Baeumler.

Archdekin and Prince clearly love their work and take pride in helping people in any way they can. The team takes the time to find out about a clientâ€™s specific needs and provides honest answers to help

them arrive at the best possible solution. Archdekin attends trade shows and other events in an attempt to connect with customers to gauge how well the team is doing. If customers are happy, he wants to

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Pete the Plumber | Celebrating 20 years

hear about it and if there is a problem, he wants to know so he can fix it. The partners take pride in being accountable and accessible, standing behind their work with a two-year no-questions warranty while offering service and support well beyond that. This level of service and quality has been a huge contributor to the company’s success, as has its diversification over the past decade. Prince earned his electrical ticket and now there is a two-man electrical division to service

clients’ various HVAC needs. They are kept busy throughout the summer with air conditioner installation, service and maintenance, and in the fall they turn their attention to furnaces.

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Pete the Plumber is one of the largest purchasers of heating equipment and the largest hot water tank installer in the city. The company has great staff retention, with 18 employees being with the company for more than six years and nine for over 10 years, so customers know the company has the expertise and experience to handle anything. Their commitment of the staff is the true success of the company and with 24/7 service, there is always a designated hot water installer, a drain specialist and a plumber on call to handle any after-hours emergencies that life throws at clients. “We are a full-service company with 37 trucks, two full-time salespeople in the showroom, a service manager, an inventory person and six administrators. We do complete drains, complete plumbing services, and we have a great showroom so you can come in and see the options,” he says. The showroom is a feature unique to Pete the Plumber. The 2,500-square-foot space offers a great place for the salespeople to meet with clients to discuss products and options tailored to their situation. These options are displayed as they would be in a home–hooked up and fully functional. Each of the dozens of faucets, shower stalls, tankless water systems, steamer units, walk-in bathtubs, and toilets can be tested, and the sales team can demonstrate the strengths of each product in a hands-on way.

Pete the Plumber | Celebrating 20 years

From filling a walk-in tub to allow a bathing-suit clad client to try it out to flushing golf balls down a toilet to showcase its power and resiliency, Pete the Plumber goes the extra mile to make certain that clients understand how things work, what is available, and why they make the recommendations they do, all to ensure that clients are satisfied at the end of the day. “People come to us because they know we are going to do the job right,” says Archdekin. “We are constantly growing to serve the community because of our reputation, because of our fair pricing, because we take care of people. We have a massive repeat clientele—once we’ve been in your house, you’re going to invite us back.” People invite Pete the Plumber in, both literally and virtually. For seven seasons, Archdekin has filmed a CTV show that is equal parts entertainment and information. He and his costar Dino the chihuahua, along with various special guests, offer how-to tips and information about plumbing all the while having a blast. This charismatic plumber is a local celebrity, appearing on television as well as throwing swag into the crowd at Flames, Stampeders and Roughnecks games, and supporting events for as many causes as he can. From donating signed Stampeders or Flames items for silent auctions to sponsoring and hosting charity golf tournaments, Archdekin and Prince carry their desire to help far beyond their service trucks.

Here’s to Pete and Andrew crushing another 20 years! Thank you for your continued support of the Harding’s Team. From: Rob, Corey, Attila, Peter, Dalton and Matt!

Congratulations to the team at Pete The Plumber on its 20th anniversary!

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The staff at Wolseley Calgary South would like to congratulate Pete the Plumber on 20 years in business.

“We want our community, we want Calgary, to succeed everywhere and in every way,” he says. Pete the Plumber has helped Calgarians succeed in their causes and in conquering their plumbing challenges for 20 years and armed with charisma, passion, expertise and a pipe wrench, these superheroes are just getting started.

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FREE ESTIMATE WE CLEAN. YOU ENJOY. #14, 4550 112 Ave SE Calgary, AB T2C 2K2 Phone: (403) 257-1766 • Fax: (403) 257-1736 www.petetheplumber.com

Pete the Plumber | Celebrating 20 years

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Calgary’s Future: A Vibrant Rivers District Runs Through It

vibrant Rivers Cultural and Entertainment District that is a magnet for Calgarians and a draw for people coming to our city aligns with the vision for Calgary as a dynamic place where people want to be in the economic strategy Calgary in the New Economy. The Rivers District is an ambitious new municipal development initiative in historic Victoria Park east of downtown. It will be anchored by a number of signature infrastructure projects that will create a central destination where Calgarians will gather to build relationships and make stronger connections with the city. Both the expansion of the BMO Centre and a new event centre are part of a bigger municipal vision. They are aligned with the plan for the Rivers District and broader economic strategy that council unanimously approved a year ago to drive growth in the city. Place is one of the four pillars of the economic strategy. Calgary is a city that is a great place to make a living and to make a life. It is a place where people can make a real difference in the world and there is a sense of “place” here that attracts the best and brightest from around the world. Both the BMO Centre expansion and the event centre are long-term investments that enhance Calgary’s quality of life and our reputation as a city. They will be catalysts for further growth in the underdeveloped lands around the Calgary Stampede grounds with showcase facilities to support culture, entertainment and tourism. In 2023, the newly-expanded BMO Centre will be a major venue as Calgary hosts the 24th World Petroleum Congress and showcases the city’s role as a global leader in creating solutions to our energy challenges. The next year, the Calgary Flames will open the NHL season in a spectacular new arena for pro sports and top entertainment acts that will be the focal point of

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SEPTEMBER 2019 // BUSINESS IN CALGARY // BUSINESSINCALGARY.COM

CALGARY IS A CITY THAT IS A GREAT PLACE TO MAKE A LIVING AND TO MAKE A LIFE. IT IS A PLACE WHERE PEOPLE CAN MAKE A REAL DIFFERENCE IN THE WORLD AND THERE IS A SENSE OF “PLACE” HERE THAT ATTRACTS THE BEST AND BRIGHTEST FROM AROUND THE WORLD. the revitalized neighbourhood. The additional privatesector investment will enhance property values in the neighbourhood as well as help established businesses and attract new ones. This January, Calgary Economic Development and Calgary Municipal Land Corporation presented council with an economic impact assessment of the Rivers District revitalization that identified three major projects – expansions for Arts Commons and BMO Centre, and the new event centre – as the key catalysts for redevelopment. “Investing in infrastructure for arts, culture and recreation is particularly important when a city is trying to rebuild its economy,” says Mary Moran, president and chief executive officer for Calgary Economic Development. “Investment in the community helps create a strong sense of attachment to Calgary for our citizens and helps immensely in recruiting top talent and companies that will contribute to our evolving economy.” The infrastructure and facilities put in place in this economic downturn are important to generating new business opportunities and fostering a greater sense of attachment to the city as they advance the overall strategy to create a prosperous future.

New Event Centre will be a Cornerstone in Calgary’s Cultural and Entertainment District TOURISM CALGARY APPLAUDS CITY COUNCIL’S DECISION TO DEVELOP NEW EVENT CENTRE IN THE HEART OF THE RIVERS DISTRICT

BY BRIDGETTE SLATER

ver the past three years, Tourism Calgary has undertaken extensive research and stakeholder engagement on Calgary’s development needs as part of Ultimate Hosts. Ultimate Host City., Calgary’s stakeholder-led and endorsed Destination Strategy. The overwhelming sentiment of stakeholders is that a new event centre in the Rivers District, along with the expansion of the BMO Centre and subsequent investment and development of the area, is critical for the revitalization of Calgary’s Cultural and Entertainment District. With this important development comes public, social and economic benefits for Calgarians through investment, vibrancy, increased tourism and visitor spending. Guided by Calgary’s Destination Strategy and the support of its stakeholders, Tourism Calgary has been actively supportive of the development of a new event centre for the benefit of Calgarians and visitors. On July 30, Calgary city council made the historic, citybuilding decision to develop a new event centre in the heart of the Rivers District. The event centre and surrounding festival street are envisioned as a year-round, permanent gathering place where all Calgarians can enjoy affordable programming and activities like concerts, assemblies, festivals and amateur and professional sporting events. Located at the envisioned “critical corner” of Calgary’s Cultural and Entertainment District, the event centre is considered a catalyst community-building project that will accelerate redevelopment in the Rivers District. Following a year of finalizing design details and acquiring requisite permits, construction is estimated to commence

GUIDED BY CALGARY’S DESTINATION STRATEGY AND THE SUPPORT OF ITS STAKEHOLDERS, TOURISM CALGARY HAS BEEN ACTIVELY SUPPORTIVE OF THE DEVELOPMENT OF A NEW EVENT CENTRE FOR THE BENEFIT OF CALGARIANS AND VISITORS. in 2021 and to be completed in 30 months, with Calgary Municipal Land Corporation managing public consultation, construction, programming and integration into the Rivers District. As the Ultimate Host City, the benefits of new sport and entertainment hosting infrastructure – designed to meet current and future needs – is clearly reflected in Calgary’s local, national and international brand, the economy, the core of our city and our quality-of-life aspirations of being a vibrant and active city. For the benefit of all Calgarians, visitors to our city and the city’s growing tourism industry, Tourism Calgary congratulates city council on making the historic, citybuilding decision to develop a new event centre in the heart of the Rivers District. To learn more about Tourism Calgary’s ongoing efforts to advocate for items that will make a big difference to tourism, quality of life and Calgary’s growing reputation as the Ultimate Host City, see visitcalgary.com.

BUSINESSINCALGARY.COM // BUSINESS IN CALGARY // SEPTEMBER 2019

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Not your typical space. Not your typical outcome. Itâ€™s more than just rows of chairs facing forwards, itâ€™s about engaging in a space that fosters creativity and productivity. Only at the Centre.

calgary-convention.com

CREATING THE PRODUCTIVE MINDSET Productivity and efficiency, two words that are often similarly defined. According to the Harvard Business Review, efficiency is defined as “doing the same with less”, whereas productivity is “doing more with the same”, a subtle difference, but an all-too-important one just the same. Business leaders often strive for productivity through the use of efficiency, yet recent studies reveal the benefits of promoting productivity on its own. The key to its success is tapping into the discretionary energy that employees bring to the workplace every day. Implementing workplace attributes such as accountability, purpose, inspiration, and innovation all lead to a more productive and profitable environment. One study from the Harvard Business Review — that focused on these attributes — found a 40% increase in productivity and a 30%–50% increase in profits over their peers. Focusing on people has proven to be a game-changer in any industry, but most importantly it fosters a purpose and commitment to go above and beyond expectation.

At the Centre, we are committed to the human aspect in all that we do. Our dedication to serving our clients over the years has opened our eyes to the many ways of making their experience a pleasant one that fosters productive people. From our boardrooms that meet technological needs to The real the collaborative spaces competitive that keep your team engaged; we take care of advantage in any the day-to-day so that your business is one time and engagements word only, which are manifested to their full potential. It’s the small is “people”. details that are taken care of so that you maintain – Kamil Toume your productivity without (Writer and thought leader) disruption.

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Come in and share the experience that we’ve created at the Centre. calgary-convention.com BUSINESSINCALGARY.COM // BUSINESS IN CALGARY // SEPTEMBER 2019

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MARKETING MATTERS // DAVID PARKER

Marketing Matters BY DAVID PARKER

ne of the U.K.’s most successful digital agencies – Fountain Partnership, headquartered in Norwich – has decided to set up shop in Calgary with Jake Surrey relocating here and partnering with Tyler Chisholm, CEO of Clearmotive. It is perfect timing as Chisholm’s team has won Hopewell Residential as a new account and will be responsible for brand, execution and digital for its communities in Calgary and Edmonton. Chisholm says the team is engaged not only to help Hopewell sell its fine homes, but to partner with them to streamline their entire marketing operations process from top to bottom.

The Calgary Marketing Association (CMA) is hosting a panel of incredible marketers at its September 26 meeting to discuss data-driven marketing. The panel has been asked to share data-driven marketing strategies and experiences that play a crucial role in establishing extremely robust and targeted marketing campaigns. Panellists include Denise Gohl-Eacrett, director of brand and customer experience at Fountain Tire responsible for consumer communications across 160 stores in Canada, and Michael Roberts, recently returned to Calgary as sales director of customer experience at Adobe. The following day, CMA will be hosting the fall session of its CMO Forum, a private peer advisory group that includes Calgary’s top marketing minds giving them an opportunity to mind share and collaborate to help elevate the city’s marketing community as a whole.

I’ve always thought there’s lots of work in this city for those in the exciting world of advertising and communications; but it doesn’t wander through the door. Gisele Danis and Susan Veres only opened their Honeycomb Solutions earlier this year but they have been kept busy seeking and adding clients to their roster. Latest among some established clients are Aspen Properties, owners of landmark buildings such as the Calgary Tower, Tower Centre and The Eddison; and Enrich Software Corp., a North American leader in providing software solutions in the fleet management industry.

Paula Worthington’s PR company is supporting St. Eugene Resort based in Cranbrook, B.C. Golfers are certainly aware of its fine golf course and hotel but the push right now is on its recently launched Ktunaxa Nations’ indigenous culture and awareness training for teams and corporate groups. The training delivers engaging course content based on recognition, reconciliation and relationship – in a stunning setting.

We all saw a number of national TV commercials based around the 50th anniversary of the Caesar cocktail. I would have enjoyed them more if the producers had made mention of the fact it was created by Walter Chell, bar manager of the Calgary Inn – now known as the Westin Calgary.

Parker’s Pick The simple, classy and descriptive logo for Bridgeland Distillery.

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SEPTEMBER 2019 // BUSINESS IN CALGARY // BUSINESSINCALGARY.COM

SpringValleyView.com

CUSTOM-BUILT MASTERPIECE | MOUNTAIN AND VALLEY VIEWS | 5 CAR GARAGE 4,143 SQ.FT | 4 BEDROOMS AND 4/1 BATHROOMS | 5 PATIOS/TERRACES For the connoisseur of the finer things in life, this contemporary masterpiece in Spring Valley Estates offers more than 6,300 sq.ft. of luxurious living space plus garages for up to five vehicles.

Ascend up the beautiful open riser staircase and treat your family or guests to a life of luxury. Upstairs is home to the library & office and 2 bedrooms both with walk-in closets, ensuite baths, and one with a private deck.

Modern design & superior craftsmanship provide seamless indoor-outdoor living space with panoramic views of the Rocky Mountains.

The walkout lower level boasts an impressive bar, glass wine room, game room, theatre area, gym, and guest bedroom & bath. An extensive home automation package, audiophile sound system, and 5 outdoor decks/patios complete this home.

Experience the sleek lines, soaring ceilings, and American white-oak, site finished, hardwood floors that perfectly complement the linear fireplace in the porcelain tiled feature wall. Entertain guests with a gourmet kitchen boasting glass clad Poggenpohl cabinetry, Miele appliances, dual islands with Caesarstone countertops, built-in walnut breakfast nook, and formal dining room. â€œConstructed by Amberwood Developments and designed in collaboration with Paul Lavoie Interior Design, Jacqueline Reinsch Design, Duel Architecture, and Kim Gill with Simply Consulting.â€? Relax in the main floor master retreat with a large walkin closet and ensuite with heated floor, oversized glass & tile shower and soaker tub.

For the car enthusiast, two finished garages, each with epoxy floors, and built-in speakers. The triple front garage boasts a driveway melt system and over 1,000 sq.ft of space and a double tandem garage is at the rear of the home. 15 Spring Valley View SW is presented by Realtors Dennis Plintz and Luke Nichols. Plintz Real Estate is an independent and hardworking real estate brokerage with a team of specialists that get results. With experience of over 1,000 sales, this team has what it takes to get the job done and provide excellent service at every level. plintzrealestate.com 403.608.1112 | dennis@plintz.com

Ferrari 488 GTB: Courtesy of Ferrari of Alberta. The 488 GTB marked a return to the classic Ferrari model designation. The turbocharged 3.9-litre V8 puts out a robust 670 horsepower at 8,000 rpm. Designed by the Ferrari Styling Centre, the 488 GTB features very sculptural flanks which are the key to its character. Its large signature air intake scallop, is a nod to the original 308 GTB and is divided into two sections by a splitter. This vehicle encapsulates extreme power while maintaining driver comfort. CARLO GALASSO DEALER PRINCIPAL T: 403-273-6060 E: CGalasso@ferrariofalberta.com

CARLO L. GALASSO GENERAL MANAGER T: 403.204.2547 E: clg.galasso@alfaromeoofcalgary.com

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