STARTUP BUSINESS OF THE YEAR: CAPSTONE THERAPY
Capstone couple’s treatment services spread to 6 locations already – and more coming soon by Mary Louise Van Dyke
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reg and Jeannett Penner followed a dream of working together in a business enterprise. Each had experience in both business and the medical field. Jeannett holds a Doctor of Physical Therapy degree (DPT). After looking at several options in which to team up, they founded Capstone Physical Therapy in Lynden three years ago. “The idea of growing a business
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together where we could both use our individual talents and passions was appealing,” Greg Penner said. And already they’ve grown sixfold in locations and lived the dream. Their other four facilities are in Ferndale, Lynden, and Blaine. Capstone, offering acrossthe-board therapeutic services, evolved dramatically from that single Lynden-based clinic offering physical therapy into five Whatcom County locations providing a variety of therapeutic services. Greg Penner, the CEO, reported that the company grossed close to $2 million in 2015, and now employs 29 full-time employees, 8 part-time employees, and 3 contract workers.
Their customer base has risen remarkably from 2,305 patient visits in their startup year to 27,085 last year. Greg Penner said they project a 20 percent continued increase this year. The growth continues with Capstone's newest location coming soon – a 10,000-square-foot facility on Sequoia Drive in Bellingham. “Our mission is to provide the best patient care and customer service available, with a commitment to both culture and community,” Greg Penner said. Therapists and administration staff created the Capstone Physical Therapy culture in which the team is valued jointly, and team members value each other. Commitment to