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handyman connection : a handy way to connect
Simple Promise. Consistent Delivery.
It’s time to remodel the bathroom or finally build a new back deck. Maybe the kitchen backsplash is crying out for replacement or a door needs to be knocked out. For simple to complex jobs, Handyman Connection connects homeowners with reputable craftsmen.
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andyman Connection is a Victoria business that has almost 30 topnotch, certified tradespeople on its roster. Their skills run the gamut from plumbing and electrical work to drywall and carpentry. When a customer calls with their request, Handyman Connection matches the craftsman to the job, saving the homeowner the worry that they might not be getting a qualified, aboveboard tradesperson. “We’ve got a good, reliable crew of qualified craftsmen who offer great customer service,” says Alex Campbell, who, with his wife Christina, bought the Victoria Handyman Connection franchise in December. The couple has a lot of faith in the Handyman Connection brand, a company started in the U.S. in 1991 after a retired carpenter had more work from friends and neighbours than he could handle. Since 1997, the Campbell family has owned and operated the Calgary Handyman Connection. In 2004, Alex and Christina looked north to Red Deer and started their second outlet. When the Victoria franchise became available, the Campbells couldn’t resist bringing their home improvement know-how west. “We’ve been with Handyman Connection for awhile and we’re very confident in our skills,” Alex says. Their Calgary operation is the number
one Handyman Connection in Canada and almost 60 per cent of their customers are repeat clients or have recommended Handyman Connection. With over 16 years in this business, Alex takes customer service seriously. It’s not merely a tagline. Today, customers are worried that the person they hire to rewire a home office or paint the bedrooms may not do the job well or even complete it. “Our focus is on getting great guys who know the business,” Alex says. “We know the strengths of our workers.” To hammer home that point, all Handyman Connection craftsmen undergo criminal record and reference checks. Work is priced by the job, not by the hour, so no sticker shock at the finish. All work is given a full guarantee. The craftsmen are insured with WorkSafe BC and are covered with a $5 million third-party liability coverage. Payment is requested only when the job is finished, not at the start. Handyman Connection is also a member of the Better
Business Bureau. “When customers hear those terms, there’s a big sigh of relief,” Alex notes. The Campbells expect to operate Victoria’s Handyman Connection for the long term, building a strong business and local presence. “We want to get involved in the community and we want to ensure that homeowners get what they need,” Alex says. “We know we’ll make customers happy.”
Alex Campbell Christina Campbell 598 Head Street, Victoria, BC V9A 5S7 250.384.4969 victoria.handymanconnection.com