May 2025 • Vol.16 • No.3
How GPOs strive to help providers navigate through tariff turbulence Churning through choppy trade policy waves the new normal for now
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CONTENTS | MAY 2025
2 Supply Chain Resiliency as a Strategic Imperative To become more resilient, our industry must effectuate a paradigm shift. To activate this shift it requires a new mindset.
6 Mental Health within Post-Acute Care Settings Post-acute care patients’ physical and mental wellness are critical to their healing journey.
14 How GPOs strive to help providers navigate through tariff turbulence Churning through choppy trade policy waves the new normal for now.
33 Designing a DOGE for healthcare provider organizations But achieving it in a positive, productive and respectful way.
The Journal of Healthcare Contracting is published bi-monthly by Share Moving Media 350 Town Center Ave, Ste. 201 Suwanee, GA 30024 Phone: 770/263-5262 FAX: 770/236-8023 e-mail: info@jhconline.com www.jhconline.com
PUBLISHER John Pritchard
EDITOR Graham Garrison
ART DIRECTOR Brent Cashman
DIRECTOR OF BUSINESS DEVELOPMENT Anna McCormick
SENIOR EDITOR Daniel Beaird
CIRCULATION Laura Gantert
jpritchard@sharemovingmedia.com
amccormick@sharemovingmedia.com
ggarrison@sharemovingmedia.com
dbeaird@sharemovingmedia.com
bcashman@sharemovingmedia.com
lgantert@sharemovingmedia.com
The Journal of Healthcare Contracting (ISSN 1548-4165) is published bi-monthly by Share Moving Media, 350 Town Center Ave, Ste 201, Suwanee, GA 30024. Copyright 2025 by Share Moving Media All rights reserved. Please note: The acceptance of advertising or products mentioned by contributing authors does not constitute endorsement by the publisher. Publisher cannot accept responsibility for the correctness of an opinion expressed by contributing authors.
The Journal of Healthcare Contracting | May 2025
1
TRENDS
Supply Chain Resiliency as a Strategic Imperative To become more resilient, our industry must effectuate a paradigm shift. To activate this shift it requires a new mindset. BY PETE MERCER
Supply chain resiliency feels like one of those no-brainer topics – you’d be hard pressed to find someone who didn’t believe in the importance and value of building a resilient supply chain. However, making supply chain resiliency a reality for your organization is a totally different story. At a recent Medical Device Supply Chain Council event, Jesse Schafer, executive director of HIRC, discussed the founding of HIRC, why resiliency matters, and how healthcare organizations can make supply chain resiliency a strategic priority. In his opening remarks, Schafer said, “We’re talking about resiliency and efficiency and I’m going to challenge you that we are not doing both correctly. We are making unfair trade-offs between the two.”
2
May 2025 | The Journal of Healthcare Contracting
collaboration. Members align
Resiliency is a supply chain’s ability to
operationally to reinforce common
better predict, prevent, and recover from
industry norms that drive proactive
supply chain disruptions. Efficiency favors
risk management.
fewer relationships, lower inventory, and
Schafer and his team began by finding other healthcare leaders with
low cost markets. “The industry’s old mindset is to
the same vision. He said, “The accepted
source the cheapest suitable products,
practice by health systems during a
and focus on upfront cost measures,”
supply disruption had been to be the
Schafer said. “The new mindset must be
first to grab the last of a pallet of
to source from resilient partners, along-
product. Engaging a broad segment
side process efficiencies, with a focus on
of healthcare was critical to enabling a
total cost.”
paradigm shift from survival to all-boats-rise.”
Between the bookends of Resiliency and Efficiency is a balance. The balance
Schafer said that HIRC faced a two-
is mitigating risk at a reasonable cost.
part challenge at the beginning: building
Hyper resiliency is cost prohibitive. Low
a stronger supply chain that feeds every-
resiliency opens up excess risks.
Resiliency is a powerful benchmark. It can mean a lot of different things – sourcing diversity, inventory buffers, critical item identification, and advanced analytics. The formation of HIRC
one, and inviting suppliers to be part of
The Healthcare Industry Resilience Col-
the solution.
Supply chain resiliency is a strategic imperative
“Providers have spent years being
A resilient supply chain helps prevent the
ic and Corewell Health in 2019. HIRC
frustrated with suppliers over supply
bad … including supply disruptions, re-
works as a group of over 90 healthcare
disruptions while simultaneously leaving
scheduled surgeries, clinical retraining on
organizations to increase resiliency and
resiliency out of the sourcing criteria,”
substitute products, off-contract spend,
transparency in healthcare supply chains
Schafer said. “We needed a new mind-
and expedite shipping costs.
through collaboration, standards, and
set – to come to the realization that
best practices.
laborative was co-founded by Mayo Clin-
A resilient supply chain helps promote
resiliency must be measured, selected,
the good … including strong partner-
Schafer said, “Our vision is to elimi-
and reinforced. Starting with how can
ships, optionality and buffers, contingency
nate the impact of supply disruption on
we solve this together turned stones
planning, and control towers.
patient care.”
into bridges.”
“We can’t think of resiliency only as insurance. We need to embrace it as a strategic
The foundations of HIRC were
imperative for patient care,” Schafer said.
built on the need, and absence of, an for supply chain resiliency for the
Smart supply chains are resilient & efficient
healthcare industry. Mayo and
Resiliency emphasizes reliability. Effi-
The role of HIRC
Corewell launched this consortium
ciency emphasizes affordability. Both are
The mission of HIRC is focused on
as a way to foster industry-wide
essential to patient care.
patient care: improving resiliency and
organization to define the standards
The Journal of Healthcare Contracting | May 2025
3
TRENDS
transparency in the healthcare supply
It’s imperative that the resiliency
chain. HIRC works towards this mission
capabilities of our suppliers are
through a series of established standards
transparent and measurable. Schafer
and all-of-industry workgroups. Schafer
described the badge as a robust external
discussed some of the HIRC standards
assessment across 7 key domains and
and designations:
300 diagnostics. The scoring rubric
` Mapping – Through Mapping,
was built by over 350 healthcare
suppliers are invited to share a
supply chain leaders. The badging
snapshot of their operational footprint
process evaluates core competencies
with providers. Schafer said, “We need
including: demand planning, inventory
to understand the global exposure. If
management, logistics, supply chain
we don’t know that exposure, we’re
visibility, operational health, risk
going to get caught off guard.”
management, contingency planning and supplier management.
` BCM – The Business Continuity Maturity Risk Assessment is
“What is HIRC’s role? The HIRC man-
a short self-assessment which
tra is ‘stronger together’ and involves three
highlights whether a supplier has
main roles: convener, enabler, and ampli-
risk fundamentals in place. “By
fier,” Schafer said. “The primary output
normalizing sharing of a risk
improving decision-making and
is increased alignment between providers,
assessment, we enable a common
response during critical events. Schafer
suppliers and industry partners that drives
understanding and commitment to risk
said, “Transparency needs to become a
resiliency. Our partners, further enable and
improvement,” he said.
standard practice in the industry. HIRC
amplify through standards adoption.”
is helping to drive transparency as a
` Transparency Badge – The
tablestakes issue.”
Working towards resiliency
Transparency Badge is achieved by sharing geographic and risk self-
` Resiliency Badge – The Resiliency
Resiliency is a powerful benchmark. It can
assessment data with customers.
Badge sets the industry standard
mean a lot of different things – sourcing
Transparency is the foundation
for resiliency measurement and
diversity, inventory buffers, critical item
for effective risk management and
enables commercial differentiation.
identification, and advanced analytics. For HIRC, resiliency is about prioritizing authentic collaboration and elevating measurement, selection, and reinforcement of
Resiliency strategies If supply chain resiliency is an imperative, what are leading health systems doing to build resiliency? ` Select resilient trading partners ` Nearshoring ` Appropriate buffers and capacity ` Cybersecurity ` Increased end-to-end visibility ` Improved communication ` Increased input diversity ` Leverage technology and ` Flexible substitutions AI efficiencies
resiliency in key trading relationships. When organizations embrace these priorities, they are taking a key step towards resiliency. “There has to be a culture of partnership, collaboration, and transparency where we say ‘We are in this room to solve big problems; we are in this room to create shared value. What’s important is that collaboration unlocks the power of ‘stronger together’,” Schafer said.
4
May 2025 | The Journal of Healthcare Contracting
POST-ACUTE CARE
Mental Health within Post-Acute Care Settings Post-acute care patients’ physical and mental wellness are critical to their healing journey. BY JENNA HUGHES
As a result of the healthcare industry-wide shift toward value-based care, post-acute care providers such as skilled nursing facilities, long-term acute care hospitals (LTACHs), and home health agencies (HHAs) are increasingly emphasizing care for both a patient’s physical health and emotional wellbeing needs throughout the duration of a stay in a post-acute care facility. One such post-acute provider,
conditions, including respiratory failure,
from the ICUs of traditional, short-term
Louisville, Kentucky-based ScionHealth
sepsis, stroke, congestive heart failure, or a
acute care hospitals,” said Loren Perona,
operates approximately 70 long-term
combination of many acute conditions.
Vice President of Clinical Operations and
acute care hospitals (LTACHs) across the
“ScionHealth’s specialty hospitals
country, under the brands Kindred Hospi-
provide specialized care and rehabilitation
tals, Cornerstone Specialty Hospitals and
for medically complex patients who are
complicated by existing health problems,
Solara Specialty Hospitals. Patients come
recovering from serious injury or illness,
including COPD or diabetes, with many
to ScionHealth’s facilities with serious
with many patients coming to us directly
requiring treatments such as mechanical
6
Care Coordination at ScionHealth. Patients’ conditions in LTACHs may be
May 2025 | The Journal of Healthcare Contracting
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POST-ACUTE CARE
ventilation, dialysis, IV therapy, and more.
patient recovery rates through personalized
for patients who require a longer stay in
Lengths of stay at an LTACH may vary
care plans, reduced hospital readmissions,
a hospital.
depending on the patient’s care plan needs,
enhanced patient satisfaction, and a contri-
but the average length of stay is 25 days,
bution to overall greater health equity.
“We also take patients whom our skilled nursing facility partners cannot
compared with an average of a year or more
accommodate yet,” said Perona. “Patients
in settings such as skilled nursing facilities.
who come to our LTACHs may have
Growing mental health challenges
more advanced pharmaceutical needs, or
hospitals are treated by a physician-led,
Mental health care is a vital aspect of
they may require specialized respiratory
interdisciplinary care team that includes
post-acute care, especially for patients go-
therapy or additional nursing hours per
rehabilitation therapists, pharmacists, di-
ing through long stays at their facilities.
patient day.”
“All patients as ScionHealth specialty
etitians, nurses, respiratory therapists, case
For medically complex patients admit-
managers and more,” said Perona. “All the
ted to ScionHealth specialty hospitals,
key players meet with the patient and their
a timely transfer from an intensive care
family at least once a week to make sure
unit (ICU) to the LTACH may reduce a
Mental health in long-term residential care
that we’re supporting the plan of care that
patient’s risk of developing post-intensive
Long-term care residents in skilled nurs-
the physician has outlined for them.”
care syndrome, which is a collection of
ing facilities often stay in facilities longer and have more complex and evolving
Residents of skilled nursing homes without cognitive impairment comprise only a minority of facility populations and are more likely than in traditional hospitals to experience stressful events such as the loss of spouse, relatives and friends and reduced quality of life because of illness and injury.
emotional needs than those in other postacute care facilities. Depression, anxiety, and social isolation are common among nursing facility residents, according to the National Library of Medicine’s “Suffering and Mental Health Among Older People Living in Nursing Homes” report. Residents of skilled nursing homes
For patients with multiple condi-
physical and cognitive symptoms associ-
without cognitive impairment comprise
tions and many physical needs, con-
ated with a stay in an ICU, and improve
only a minority of facility populations and
sideration for patients’ mental health
patients’ whole-health outcomes.
are more likely than in traditional hospi-
and emotional well-being is a critical component of healing.
“There are two types of benefits to
tals to experience stressful events such as
a patient being admitted to a long-term
the loss of spouse, relatives and friends
Mental wellness initiatives can be
acute care hospital versus remaining in
and reduced quality of life because of
directly integrated into patients’ care
the hospital,” said Perona. “For patients,
illness and injury. Due to this, older
plans. According to The American Case
we can take them directly from short-
patients in long-term care may experience
Management Association (ACMA),
term acute care ICUs and continue to
increased rates of suffering that impact
integrating behavioral health tools such
provide the specialized acute care they
both their mental and physical health.
as psychosocial assessments and social
need relating to ventilator management,
The development of mental illness
determinants of health (SDOH) into
complex wound care, or cardiac care. Our
has become more common among older
post-acute care settings helps to create
LTACHs are licensed as specialty acute
adults living in long-term care (LTC)
a holistic care approach that supports
care hospitals.”
facilities. According to the National Library
overall patient recovery and reflects the changing healthcare environment. A focus on both emotional and physical well-being serves to improve post-acute care
8
Whereas short-term acute care
of Medicine, data indicates that the propor-
hospitals diagnose and stabilize patients,
tion of new nursing home admissions
the function of long-term acute care
with a mental illness other than dementia,
hospitals is to sustain and complete care
including major depression and serious
May 2025 | The Journal of Healthcare Contracting
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POST-ACUTE CARE
mental illness, has overtaken dementia
exposure to risk factors for chronic condi-
diagnosis, about their disease, so that
alone in its prevalence.
tions. Long-term physical conditions and
they can better accommodate for them-
The National Library of Medicine, in a
mental health problems often co-occur,
selves as they get well.”
2010 study, outlined a need greater atten-
act synergistically, and can have negative
tion to LTC residents’ suffering related
effects on a patient’s level of care needed,
to anxiety, depression, and psychosocial
which may contribute to longer hospital
In control of healthcare
stressors. Caring for patient’s physical and
stays and increased costs and mortality,
To emphasize patient involvement in care,
mental health within skilled nursing facili-
according to the report. A multidisciplinary
interdisciplinary care conferences are very
ties provides ongoing wellbeing interven-
approach to care for mental illness is nec-
patient-centered at ScionHealth specialty
tion opportunities through counseling
essary to improve the physical, mental and
hospitals, focusing on talking with the
and therapy, support groups, cognitive
social outcomes of patients in care settings.
patient and their loved ones. Perona says
stimulation and social engagement, and
“the best caregivers are the ones who really
trained staff monitoring in LTC settings.
incorporate the patient into conversations and really understand what the patient needs in the moment and in the long-term.”
Mental health in a post-acute environment
emphasizes patient teaching,” she said. “If
The COVID-19 pandemic shed light for
patients understand what they’re supposed
many clinicians in the post-acute care in-
to be going through or what they might go
dustry on the demands of serious illness
through, they have a little bit more control
on patients and staff. For many health
in anticipating how things may play out,
systems, pandemic challenges led to a
and then they can expend their energy
distinct awareness of infection control
working toward a recovery goal. When we
and its impact on patient wellbeing.
set goals for patients or they set goals for
“Through it all, our staff always
“The pandemic demonstrated how
themselves, it helps their mental health a
much of a strain that complex diseases
“Thankfully, mental healthcare does
can have on patients and families, and it
not have as much of a stigma as used to,
reinforced our belief in the importance of
so conversations about it are now much
“You can imagine how good a patient
educating the patient and family about their
more open,” said Perona. “Patients want
feels when they meet a goal (being liber-
disease and care plan,” said Perona. “Our
to deal with their mental health and their
ated from the ventilator, walking with a
hospitals offer a patient-family conference at
needs and their emotions, and they’re
walker, swallowing independently, etc.)
the very beginning of their stay. We also give
often much more articulate and forth-
that a patient may have wondered if they
a bedside shift report every shift, and fami-
coming about what they need. The advent
were ever going to achieve,” said Perona.
lies are more than welcome to attend. We
of telehealth helps us have much more
Perona said ScionHealth caregivers
talk with the patient about what happened
access to psychologists and psychiatrists
do whatever they can to help patients
during the shift, and what’s going to happen
if needed for a patient. If a visit can’t take
feel well-informed and in control of
or needs to happen during the next shift.”
place in person, we can often arrange for
their recovery.
The prevalence of physical multi-
telehealth visits, which are very effective.”
morbidity (the presence of two or more
“Our primary goal for our patients
lot. Then, when they achieve a goal, we celebrate that with them.”
“There is a better chance of patients becoming well if they are able
chronic diseases, including mental health
is to discharge to home, if possible,
to be in control of their destiny,” said
disorders), is expected to rise, according
and we want them to be able to sustain
Perona. “Being in control of their care
to a 2023 National Library of Medicine report.
wellness after they leave our facility,”
journey helps patient’s mental acuity
This rise is due to both a growing aging
said Perona. “We are constantly teach-
and mental health to work through the
ing them and their families about their
healing journey.”
population and increased environmental
10
May 2025 | The Journal of Healthcare Contracting
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How GPOs strive to help providers navigate through tariff turbulence Churning through choppy trade policy waves the new normal for now BY R. DANA BARLOW
Editor’s Note: For additional and ongoing reports on tariff activities, follow the Dail-eNews.
If there’s any optimism for healthcare providers amid the tension, turmoil and uncertainty surrounding the back-and-forth tariff issuances between nations that threatens to disrupt the global, national, regional and local supply chains, might the nation’s group purchasing organizations (GPOs) be in a prime position to channel stability? Realistically, yes and no. GPOs, by and large, observe, monitor and sift through economic activities, analyze their effects and impact on provider and supplier operations, and develop and share strategies and tactics for member organizations to work through, if not prevent, backorders, stockouts and other crises and disruptions. “As the sourcing and contracting partners to hospitals and healthcare providers, traditional healthcare group purchasing organizations have a unique line of sight over the entire healthcare supply chain and are strategically positioned to help members make informed sourcing decisions amid economic tension,” said Angie Boliver, president and CEO, Healthcare Supply Chain Association (HSCA), the Washington-based trade association representing GPOs. “GPOs work closely with their manufacturing and distribution partners and leverage this perspective to track a wide range of economic and supply chain analytics on a global scale, offering members an anticipatory view of possible supply chain issues and recommended strategies to mitigate any potential impacts. Foresight also enables GPOs to preemptively identify alternative manufacturers to mitigate the impact of a disruption.”
14
TARIFF TURBULENCE
Boliver is a group purchasing industry
into a strict one-source option, including
expert and public affairs and public policy
wholesaler constraints and requirements,
expert with more than two decades of expe-
will not benefit providers in a volatile
rience that included serving as a senior legal
market of price increases and product
counsel and executive in strategic commu-
availability concerns. The GPO is vital
nications and public relations for one of the
in foreseeing these trends and providing
largest GPOs at the time by membership
resources for members to adjust to a ‘new
and annual purchasing volume (APV).
normal’ in terms of costs, product availability, and switch to more diverse supply chain options.”
Yet another new normal? Ash Chawla, RPh, chairman and CEO,
Ash Chawla
PDM Healthcare, sees the tariff situation
When it comes to the political risk environment and resulting tariffs, the GPO has an even greater role as an advocate
as “continuously evolving” so today’s
for its members, according to Chawla.
current climate may be very different a
“The role of the group purchasing
“The GPO should help members
few weeks or months down the road, but
organization remains as always to guide its
strategize for political risk, with a holistic
he still believes that the tariff turbulence
members through dynamic and unprec-
view on the entire industry, not only
should not come as a surprise to manu-
edented industry environments,” Chawla
a certain sector or product time,” he
facturers, customers or leaders in any
indicated. “We have seen this guiding role
noted. “The GPO can assist members
industry, healthcare or otherwise.
of the GPO most recently during the
by identifying policy trends, monitoring
“President Trump openly declared
COVID pandemic in terms of procure-
changing regulations and engaging with
throughout his 2024 campaign that he
ment of PPE, telehealth support and fi-
elected officials on behalf of members.”
would use tariffs to manage the economy
nancial management. The same principles
and bring business and manufacturers
apply to the tariff turbulence.”
What to do … now
back to the U.S.A.,” Chawla told The Jour-
Chawla translates that role as offering
nal of Healthcare Contracting. “However, it is
alternatives and options to keep the sup-
John Strong, a noted healthcare sup-
a political risk and creates a very uncertain
ply chain pipeline fluid.
ply chain consultant who once led two
and volatile business environment. The
“The most important function of a
national GPOs as the chief executive (the
timing of the tariff enactments, which
GPO is to offer its members a robust
original Premier Health Alliance and later
countries and products will be affected,
vendor contract portfolio – this includes
Consorta, which is now part of Health-
whether they are reciprocal, and how long
not only negotiating favorable pricing
Trust Performance Group) and serves as
they will be in place remains unknown.
but also ensuring that there are multiple
co-founder, Access Strategy Partners Inc.,
This uncertainty grows as policies are
sources available for purchase, with flex-
swiftly set up a five-point strategic plan
changed or stopped with little notice,
ibility in purchasing and ease of vendor
with tactical measures that could be car-
either by the Trump administration or by
change for members if certain vendors
ried out right away.
court decisions.”
suddenly become unable to supply due
Westlake, OH-based PDM currently
to tariffs or other market conditions,”
“Although I don’t run a GPO any longer,
is one of the five largest “parent” GPOs
he continued. “This may include a move
here’s what I would have my staff doing
based on APV.
to more direct purchasing by providers
right now,” Strong asserted.
Chawla feels that because many
off their wholesaler and prime vendor
1.
businesses and healthcare facilities seem
contract constraints and the rise of U.S.-
and connections to the extent
unprepared for the political risk, then
based vendors that are nimble and able
possible to determine what
GPOs should serve as a valuable resource
to quickly supply products. The concept
news we’re hearing is more
during this uncertainty.
of tying providers, especially hospitals,
of a negotiating position
16
Use my Washington office
May 2025 | The Journal of Healthcare Contracting
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TARIFF TURBULENCE
versus something that is
proactively doing to limit the
Another resource Vizient provides
likely to happen. “We’re seeing
impact of tariffs for them, on a
to its members is its biannual “Spend
a lot of positioning right now,
regular basis. “Find out if they are
Management Outlook,” which provides
and understanding what is likely
willing to accept different products
spend and price projection by category
to occur is obviously helpful.
that may not be subject to tariffs.”
across healthcare supply. Vizient expand-
Healthcare manufacturing and pharma trade associations are
2.
3.
4.
5.
18
ed the resource to encompass pharmacy, Vizient, the nation’s largest par-
medical/surgical, laboratory, physician
seeking exemptions for tariffs. This
ent GPO based on APV, maintains a
preference, capital and indirect spend-
bears watching.”
comprehensive program to help members
ing, and forecasts the anticipated rate
Work with contracted
manage through crises and disruptions,
of growth in expense for most products
distributors to identify
according to Dan Kistner, senior vice
and services most utilized by its clients,
private label products that
president and general manager of catego-
according to Kistner.
could be affected by tariffs
ry management and strategic programs.
and inventory them; discuss
“Continuous surveillance of potential
strategies for eliminating or
supply disruptions – due to manufactur-
published some ‘no-regret’ actions that
mitigating strategies to cover
ing issues, business decisions, weather
commonly used disposable
and other natural disasters, regulatory
providers can take now, such as: ` Reviewing hospital and budget
medical products and
enforcement actions or policy changes –
most likely to be impacted.
is an essential part of the Vizient supply
“Understanding the country of
assurance program and greater spend
allows for transparent communication
origin for these products is key.
management strategy,” Kistner noted.
and guidance for expense management
Not all countries may be impacted
“An example is the Novaplus Enhanced
and engagement of physician and
equally by certain tariffs. Don’t
Supply Reserve program. Since its incep-
clinical stakeholders
assume anything.”
tion, the program has provided over 4
Work with contracted
million doses of essential drugs to Vizient
manufacturers the same way.
and non-Vizient provider clients mean-
“Find out what products could be
ing there were over 4 million patient care
subject to tariffs, inventory them,
instances that were not disrupted due to
“Lastly, we are also strong advocates
and seek alternatives or mitigation
a supply interruption. While the corner-
for increased visibility in the supply chain
strategies for tariffs.”
stone of the program has been pharmacy,
– from raw materials and active pharma-
Don’t accept weak excuses
this program is now expanded to other
ceutical ingredients (API) to manufac-
for price increases “because
product categories like contrast media,
turing and assembling,” he continued.
of tariffs.” “Ask for proof and
respiratory and anesthesia items.”
“We work with numerous stakeholders
“Specific to tariffs, we also recently
assumptions to support proactive planning
` Creating leadership alignment that
` Ensuring resiliency measures are in place ` Identifying savings initiatives that could offset potential price increases
negotiate the amount of any
During times of supply disruption
including suppliers, providers, research
increases. The Wall Street Journal
or market uncertainty, Vizient provides
organizations and others to better un-
reported on Monday, March 17,
its clients with continuously updated
derstand all of these links in the supply
2025, that major U.S. retailers are
market briefs, answers questions from
chain to minimize the negative impact any
already negotiating to mitigate the
the field with FAQs and hosts webinars
disruption might have on patient care.”
impact of tariffs. GPOs, health
for on-the-ground insights from provid-
systems and hospitals with their own
ers, according to Kistner. “This was our
contracts should all be doing the
approach with the 2024 Hurricane Helene
‘Canary in the coal mine’
same thing already.”
impact of the IV solutions market and
Premier, the nation’s second-largest
Communicate with members
what we are continuing in response to the
parent GPO based on APV, recognizes
and let them know what you are
current focus on tariffs,” he added.
that things always happen and has
May 2025 | The Journal of Healthcare Contracting
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TARIFF TURBULENCE
spent nearly two decades developing
“It’s at a normal level for the last year,
and operating its own comprehensive
which is stability we haven’t seen in quite
pandemic as motivation for accelerating
program, according to Andy Brailo,
some time,” he indicated. Premier also
these programs.
Chief Commercial Officer.
follows the overall Consumer Price Index
“To some degree, I think the pan-
(CPI), which has been down. But they also
demic was a dry run for what we’re facing
is a muscle that we’ve honed over the
extend beyond those two indices. For exam-
right now,” he noted, so Premier execu-
last eight, 10, 12, 15 years,” Brailo told
ple, they look at the transportation market
tives have submitted comments and feed-
JHC. “It’s all about being proactive versus
and tracking the shift away from just-in-time
back to the government trade organiza-
reactive. We’ve got a playbook that spans
distribution to what they paraphrase as
tion on how to balance policy with tariffs
manufacturing, sourcing, advocacy and in-
the higher holding “just-in-case” method
to offset the “whipsawing” changes.
cludes data and technology. This is really
“to backstop supplies and take advantage
Basically, Premier requests that
important because on the tech side of it,
of the current market conditions. Think
the government clearly define which
when you weave this all together it really
about squirrels and chestnuts,” he added.
healthcare products are subject to tariffs,
does help us and help our members pre-
Premier also has invested in domes-
implement those tariffs gradually to allow
dict these disruptions – and more impor-
tic manufacturing, partnering with such
manufacturers and providers time to ad-
tantly, keep the care continuous and avoid
companies as DeRoyal Industries, Exela
just – particularly those that cannot pivot
those unexpected hits. That playbook
Pharma Sciences and Prestige Ameritech.
quickly. “We also think it’s important that
allows us to be able to be nimble and get
“These are giving us domestic resiliency,”
the FDA consider their approval timelines
answers out to our members quickly.”
Brailo noted, “In fact, it’s not only creating
amid shifting supply sources,” Brailo as-
“I think from our vantage point, this
Brailo points to the global COVID-19
serted, “and we also must increase supply
“ To some degree, I think the pandemic was a dry run for what we’re facing right now.”
chain transparency to be able to track and trace products and raw materials to their country of origin and make that information available through public reporting.” While Brailo recognizes and acknowl-
Brailo indicates that Premier mem-
domestic resiliency and security, but it’s
edges that such information may be part
bers are helping the company shape this
also creating opportunity for workers
of a company’s competitive advantage,
strategy. “We’re working hand-in-glove
in those marketplaces.” Brailo adds that
but production remains quite complex
with them through our account manage-
Premier isn’t alone on the domestic front,
today where materials may be sourced in
ment team and through our committees,
noticing that their supplier partners are
one area of the world, refined in another,
so we’re getting near real-time feedback
pivoting toward domestic manufacturing
produced in another part and then fin-
to shape our strategies,” he said. “In
as well, which they encourage.
ished somewhere else before distribution.
fact, just last week we had our strategic
Sourcing with the right contractual
“From the raw materials to the finished
advisory committee together, and they
language, terms and conditions and
fill to the final goods side of this creates
were giving us their insights in real time,
proper advocacy contributes, too, ac-
a complex in which you start thinking
such as what are they hearing from the
cording to Brailo. Premier provides the
about how and where do all these tariffs
suppliers? What are they seeing in the
FDA with a “watch list” that highlights
actually hit companies,” he added.
marketplace? At the end of the day, we’re
certain products and product categories
Through teams of sourcing analysts
also using industry data, and our most
for review. Premier’s business continu-
and field support agents, Premier works
comprehensive database coupled with
ity team also has developed clinical and
with members to share feedback and real-
public data.”
conservation guides that came in handy
time information on activities and trends
One of the metrics that Premier uses
during the IV solution shortages because
in a way that Brailo describes as a “canary
is the global supply chain pressure index,
they helped members find alternative
in the coal mine” and an “early morning
according to Brailo.
products and sources.
Doppler radar.”
20
May 2025 | The Journal of Healthcare Contracting
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TARIFF TURBULENCE
Brace for tariff turbulence Amid tariff-driven trade volleys, is GPO contract compliance a two-way street? By R. Dana Barlow As the tariff-driven trade war emanating from Washington continues, American consumers fully anticipate paying higher prices at automobile dealerships, dining establishments, gas pumps, grocery stores and other retail outlets, but healthcare supply chain leaders ponder whether they are protected from price hikes for now – or at least until current product and service contracts expire. For some, the prospect remains a slippery slope. If group purchasing organizations (GPOs) negotiate product and service contracts with price locks or built-in annual increases, how will the tariff volleys between nations affect contract pricing during the contract duration? Might healthcare providers be able to ride out the waves and likely expect price adjustments when it’s time for renewal or do all the contracts include some kind of leniency language that allows companies to adjust pricing to current market conditions, regardless of volatility? Fundamental questions linger. John Strong, a renowned healthcare supply chain consultant who once led two national GPOs as the chief executive and currently serves as co-founder, Access Strategy Partners Inc., acknowledges ongoing challenges that at press time continued to simmer. “Obviously, fixed price contracts for the term of an agreement are most desirable,” Strong assured. “Inflation is coming down, and there is little excuse for automatic price increases. It is important to remember that force majeure clauses in contracts may not protect you from tariffs. Tariffs are an ‘act of man’ versus an ‘act of God,’ such as a storm destroying a manufacturing plant.” Strong tells The Journal of Healthcare Contracting that provider and supplier executives should remember and search for five important pieces of information. They are: ` Identify those products that really are or will be subject to tariffs ` Confirm the actual amounts of the tariff ` Country of origin ` Work collaboratively with your suppliers to determine when price increases, if any, should come into effect, and try to “spread them out” so everyone along the supply
22
chain (including the manufacturer) is absorbing part of the tariffs Remember that products already landed in the U.S. can still be subject to tariffs. Tariffs are typically applied when imported goods enter U.S. customs territory. Even if the products are physically in the country, they must go through customs clearance, during which duties, taxes, and fees – including applicable tariffs – are assessed. “I don’t believe that anyone is ‘OK for now,’” Strong observed, “and everyone should be planning and working to understand the impact of tariffs on their contracts … something that they have likely not faced in the past. If this is a GPO contract, make it their responsibility to understand and negotiate what is happening. This should be a role assumed by national GPOs for their members. Now is the time to figure this out and communicate about what the impact could be. It is also a great time for GPOs to demonstrate their negotiating prowess. No one should accept price increases until tariffs impact the cost of goods.” ‘Firm for the term’ One high-ranking executive from Premier, the secondlargest national parent GPO in the nation based on annual purchasing volume (APV), expresses confidence in their framework for members that they are covered for now. “When we talk about how we’re protecting our members, our contracts are firm for the term,” assured Andy Brailo, Premier’s Chief Customer Officer. “What I mean by that is 95% of our contracts have price protection language that exists for part or for the full term of the agreement. These questions came up from our members. Our contract language template includes protections from taxes, tariffs and other surcharges. So, think about a couple of years ago when fuel prices went up. You can’t pass on a fuel surcharge as that’s in our contractual language. And with a tariff imposed on a manufacturer we all know this does not necessarily mean it’s an automatic pass-through pricing to our members. “The other thing our members have asked us about is would a tariff be considered a force majeure event for suppliers, and it’s not,” Brailo continued. “So that keeps our language pretty tight. But we’ve hardwired those protections into our
May 2025 | The Journal of Healthcare Contracting
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TARIFF TURBULENCE
contracts to help the members budget because the uncertainty right now is what’s challenging a lot of our members and we’re trying to be a calming force of stability for them even in this period of uncertainty.” One executive at Vizient, the largest national parent GPO based on APV, emphasizes that their efforts extend beyond tariffs and economic volleying. “While there is an emphasis on tariffs at this moment, we work to monitor and respond to all disruptive factors,” said Dan Kistner, Vizient’s senior vice president and general manager of category management and strategic programs. “Our goal is always to contemplate, to the extent possible, factors that may impact the supply and/or price of products and services used by our customers. Over the last few years, we have had to work to address numerous issues including the pandemic, natural disasters, mergers and other factors to help providers navigate these challenges while managing cost and minimizing the impact on care.” Kistner adds that no matter the disruption or potential disruption, Vizient works to provide insights through educational outreach to its clients to help them prepare for changes. Still, Strong outlines critical points for GPOs to cover and for their provider members to seek input. “GPOs should be working with their contracted distribu-
tors and manufacturers first, and then proactively provide guidance to their providers and members,” he indicated. “Taking the time to understand tariff’s impact on large volume purchases is critical. “Some contracts may have provisions for inflation and market volatility,” Strong continued. “The question should be how much tariffs are impacting price and margin, and who is covering a part of the tariff cost. For example, will a manufacturer in China help offset the cost of goods sold (COGs) to a distributor for a private-label product they manufacturer? Likewise, can the distributor help offset the price to the customer by absorbing at least part of the cost of the tariff?” While Strong recognized the complexity of all of this economic turmoil he urges provider executives to keep an open mind. “You cannot prepare adequately until you understand how much tariffs will impact a contract — either directly with a manufacturer, or in the case of a distributor’s privatelabel goods. Word on the street is that some suppliers are already talking price increases because of tariffs. If that’s the case with your suppliers, they should stand down and wait until the tariffs are actually imposed, and providers and GPOs should understand if the goods are actually subject to tariffs — and why.”
Global, national economic shifts may take toll on sourcing options By R. Dana Barlow Ever since the global COVID-19 pandemic detonated the long-running healthcare supply chain strategy of larger, rigid, standardized, single- and dual-vendor contracting with just-in-time and/our stockless distribution, providers have scrambled to embrace demand forecasting and more flexible contract sourcing that enabled options from alternative vendors. This year’s tariff-induced trade war threatens to pummel those prospects, too, leaving so many questions unanswered by providers and suppliers alike, with group purchasing or-
24
ganizations (GPOs) caught in the middle as if they’re holding the net between the fiscal volleys. “It is too early to say with certainty how tariffs will impact sourcing, but HSCA expects that the supply chain will need time to adapt to the shifting economic landscape in the short-term future,” acknowledged Angie Boliver, president and CEO, Healthcare Supply Chain Association (HSCA), the national trade organization representing the GPO industry segment in healthcare. “Given the natural lag between these policy actions and the targeted outcomes, there will likely be
May 2025 | The Journal of Healthcare Contracting
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TARIFF TURBULENCE
gaps in supply as manufacturers work to ramp up domestic capacity. Meanwhile, our reliance on foreign sources to meet the needs of the healthcare ecosystem will remain in effect. GPOs will play a critical role in helping members navigate the supply chain during this transition period.” Dan Kistner, senior vice president and general manager of category management and strategic programs, concurs about the lingering and looming uncertainty. “Given the dynamic nature we presently are experiencing, it is difficult to estimate the totality of the impact,” Kistner observed. “While the discussion and focus on tariffs is warranted, they are not the only potential disruptors of the healthcare supply chain. In order to more effectively manage disruptions, we need greater transparency, including where items are sourced, manufactured and their quality throughout all of those processes.” Tracking, tracing and transparency about country of origin for all products – from raw materials to finished goods – remains paramount. “Historically, our efforts to improve the quality and reliability of the supply chain have been hampered by limited insight into the origination and/or manufacturing point,” Kistner insisted. “Industry stakeholders should have visibility to where all products are made and where all critical components are sourced. That is the only way to understand the impact of disruptions, whether they be tariffs or hurricanes, and to help ensure a more reliable supply chain.” Provider organizations should work with their GPOs to map their potential vulnerability points and factor in various duration scenarios, according to Andy Brailo, Chief Customer Officer, Premier. Brailo grants the industry a modicum of credit having emerged from the pandemic. “We think that those suppliers that learned lessons during the pandemic about having backstock and multiple manufacturers with some near-shore and on-shore will have implemented some different options and may show a little more flexibility they go forward,” he said. “They’re going to have to pivot. “But the challenge is that we don’t know how long something will last,” Brailo continued. “We’re pretty sure China is going to be challenged with tariffs for a while, but what about the other countries? Those companies that didn’t make this production shift had a dry run for this during the pandemic. We know about what happened, even with the challenges we faced with friendly trading partners. Healthcare has such a broad machine production capacity. We have to encourage that we’ve got the right time frame
26
for the hospitals and the suppliers to be able to make those pivots if they haven’t done so. But those that have will clearly be in a more advantageous position.” Brailo fully agrees that while the pandemic may be in the rear-view mirror, the industry cannot return to any type of pre-pandemic status quo nor rest on whatever emerged post-pandemic as a new status quo. “Smart organizations have figured that out,” he insisted. This involves identifying supplier locations, geographic concentrations and countries of origin as well as product utilization. Working with domestic manufacturers and sharing information as transparently as possible between trading partners remain two key tactics worth implementing. Through investment and collaboration, they are addressing global challenges domestically and directly, he adds. Providers and suppliers just need to keep a clear head and eyes open, according to John Strong, a veteran healthcare supply chain consultant with extensive experience leading two different GPOs and who currently serves as cofounder, Access Strategy Partners Inc. “While the volleys back and forth can be frightening, it is important to remember that many of them are negotiating tactics -- and no one may be affected at all by a threatened tariff,” he said. “Sourcing needs to continue, and contractors need to better understand where products are coming from, and if they will be impacted by a tariff. Other than steel and aluminum, there have not been any other tariffs imposed on products at this point. [Editor’s Note: At press time, the Trump administration’s broadly sweeping tariff declaration in early April had not yet occurred.] Beware of suppliers positioning for price increases before you know the extent of a tariff, and what countries are going to be impacted. It is important to remember that you are not paying a tariff until you actually purchase the goods. Alternative products may not be subject to a tariff and you can avoid the tariff by making strategic product changes. “You want proof that a tariff is going to impact a product, along with what country(ies) will be impacted by a tariff and the extent to which any products are impacted,” Strong continued. “Remember that everyone across the healthcare supply chain should be working in the customer’s interest to mitigate the impact of tariffs. This includes manufacturers, distributors and GPOs. If they are not or cannot assist you now, perhaps it is time to start shopping. Trade associations have already started lobbying the federal government for exemptions to tariffs for healthcare products.”
May 2025 | The Journal of Healthcare Contracting
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TARIFF TURBULENCE
Tariffs, trade war intentions send mixed signals to healthcare in quest for stability
One of the apparent motivations behind Washington’s use of tariffs around the world is to convince, encourage or force American companies to return their manufacturing operations to domestic facilities and to lure foreign companies to invest in domestic production of their products here. Historically, it’s no secret that many American companies moved their manufacturing to other countries for access to cheaper labor and production facilities as well as closer proximity to raw materials and other resources. Distribution and transportation costs may be higher in this scenario, but apparently not enough to negatively
Angie Boliver
28
affect their return on investment – revenue and net profit. Returning production to domestic channels may reduce distribution and transportation costs, but they likely would be offset by higher labor, production and quality regulation costs. This debate represents an economic and political conundrum. Short of reaching some semblance of balance, healthcare providers and suppliers with group purchasing organizations (GPOs) in the middle are being stretched between the pros and cons of consolidating domestically vs. diversifying globally still.
“HSCA supports efforts to strengthen domestic capacity in the supply chain and our member GPOs often work with manufacturers to promote domestic and near-shore manufacturing, which is vital to ensuring access to essential products. However, shortages due to manufacturing issues or natural disasters drive home the importance of having a multifaceted approach to sourcing. In 2024, for example, rainfall due to Hurricane Helene shut down IV fluid production at Baxter International’s North Cove facility
in North Carolina, leading to shortages of several critical parenteral products. The emergency prompted Baxter and the FDA to designate a number of temporary foreign importation sources to meet hospital demand. In emergency events like Hurricane Helene, geographical diversification and redundancy can help avoid shortages and save hospitals money in the long run.” Angie Boliver, president and CEO, Healthcare Supply Chain Association (HSCA), Washington
May 2025 | The Journal of Healthcare Contracting
“As we have seen over several decades, supply disruptions come in all shapes and sizes. Taking actions to limit tariff exposure does not protect against the other events that could disrupt supply and/or increase product prices. Therefore, implementing multiple strategies, which may include diversification of suppliers, is likely needed to increase the overall resiliency and reliability of the healthcare supply chain.” Dan Kistner, senior vice president and general manager of category management and strategic programs, Vizient Inc., Irving, TX “No one really knows yet how wide and vast the tariffs could be, but the president has been clear that he wants to eliminate ‘product gateways’ whereby China ships goods to Mexico for example, and then they become ‘Mexican imports’ into the U. S. It appears that some of the tariffs are designed to stop this. The U. S. should be looking at re-onshoring the manufacture of goods for many reasons, including our health and security. While ‘bringing back manufacturing’ to our shores may bring about short-term pain, this is a solid strategy for many supply chains, including healthcare. Healthcare procurement needs to look at long-term value and cost strategies and stop pandering to the lowest price for goods at a single point in time. Stability of the supply chain is key in times like this, and as an industry we are probably not well prepared.” John Strong, consultant, co-founder, Access Strategy Partners Inc. and former GPO executive, Fontana, WI “I live in Atlanta, but I grew up in the Northeast where manufacturing lifted up the blue-collar workforce. When I was living in that area, I saw factories move and I saw the blue-collar workforce get diminished there. Now that personal passion is shared by our CEO Mike Alkire and by our company.
The Journal of Healthcare Contracting | May 2025
We’ve been a strong advocate for diversity in manufacturing and what I mean by that is hedging to some degree and not having it all concentrated in one part of the globe. Domestic production is critical. We firmly believe that true supply chain resiliency necessitates a strategy to have domestic production. “I think that tariffs on any healthcare items should be reinvested into this domestic supply chain to provide tax incentives to boost domestic manufacturing. Authorized trusted trade partnerships can use [tariffs] to explore some of the things that have hindered domestic manufacturing. For example, there are certain things that are really difficult to manufacture here because of our environmental rules, which isn’t a bad thing, but how can that impact new innovations? How do we reinvest into the science of manufacturing? We’ve got to expedite the FDA approval process for domestic supplies. There should be differentiated reimbursement for manufacturing supplies domestically. The government should be purchasing domestic healthcare supplies for the VA. “We also really do need real-time inventory data management systems so that we can all have transparency on country of origin and raw material sourcing. “Finally, true resiliency is not accidental. It’s stakeholders along the way making concerted actionable efforts to focus on not just the short-term, but what impact does the short-term have on the intermediate and the long-term? We’ve got to be thinking that way. We’ve got to be thinking about what’s going to happen two years from now, five years from now, and how do we get there? We have to make incremental steps. We need to focus on those incremental steps that are going to solve the long-term challenges. That’s the key to this.” Andy Brailo, Chief Customer Officer, Premier Inc., Charlotte, NC
Dan Kistner
John Strong
Andy Brailo
29
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and enforcing training, utilizing supplies
Supply chain’s impact may be most visible during instances of supply shortages,
designed to reduce errors during speci-
but purchasing decisions can have consequential effects across the care continuum.
men collection, transport and storage
Resource utilization, costs and lab optimization decisions can all directly or indirectly
can further drive down pre-analytical er-
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30
May 2025 | The Journal of Healthcare Contracting
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Procurement teams should seek to collaborate with care teams, the laboratory and stewardship committees to help enforce stewardship across all phases of testing.
Test ordering When evaluating diagnostic products, consider how each might impact factors like test availability, turnaround times and the appropriateness of test utilization. Ensure your purchasing decisions prioritize equipment and consumables that reduce contamination and error risk and support accurate results.
Specimen collection Specimen collection products like needles, specimen diversion devices, cups and containers are critical to minimizing errors and ensuring integrity of samples. Utilize products that are designed for ease of use, reduce collection errors and provide the safest option for your nurses and phlebotomists who are collecting specimens.
Seek to collaborate in evaluating new diagnostic technologies and vendors not just on cost, but for clinical relevance and patient safety.
Specimen transport and storage Lab specimens often require specialized
all factor into optimizing patient treatment
partner with laboratory and clinical
transportation and storage requirements.
and eliminating unnecessary retests. For
analytics teams to monitor test utilization
Make sure your temperature-controlled
capital purchases, evaluate total cost of
patterns and identify potential overuse
supply chains are properly validated to
ownership, including maintenance, reagent
or misuse. Seek to collaborate in evaluat-
preserve lab specimen quality and avoid
costs, uptime and clinical impact, versus
ing new diagnostic technologies and
diagnostic errors tied to transport failures.
focusing solely on acquisition price.
vendors not just on cost, but for clinical
Additionally, patient label identifica-
Ensure your procurement strate-
tion errors can lead to incorrect diagnoses
gies are aligned with laboratory quality
By aligning procurement strategies
and treatment. Seek solutions that drive
management systems and diagnostic
with diagnostic stewardship principles,
accuracy and quality across labeling,
stewardship goals, such as reducing un-
supply chain professionals become
sample archival and retrieval.
necessary repeat testing and improving
proactive partners in improving
result reliability.
diagnostic quality and patient care.
relevance and patient safety.
Capital equipment, reagents and quality control
Analytics
helps patients and providers, but
For lab instrumentation, training, calibra-
Beyond product selection, supply chain
drives efficiency and savings across
tion requirements, reliability and precision
and procurement professionals can
the organization.
A culture of stewardship not only
References: 1 Nordin N, Ab N, Farhana W, et al. Preanalytical Errors in Clinical Laboratory Testing at a Glance: Source and Control Measures. Curēus. 2024;16(3). doi: 10.7759/cureus.57243
32
May 2025 | The Journal of Healthcare Contracting
SHELF CONFIDENCE
Designing a DOGE for healthcare provider organizations But achieving it in a positive, productive and respectful way. BY R. DANA BARLOW
The White House’s controversial consulting boutique may be generating a lot of blustery headlines and noise of late – maybe not in that particular order – but the chutzpah should motivate the entrepreneurial imagineering within healthcare supply chain about how such a concept could work in provider organizations (minus the punitive pugnacity).
The Journal of Healthcare Contracting | May 2025
33
SHELF CONFIDENCE
Let’s be honest upfront. Supply chain, more so than the automotive and banking industries, is too big and essential to fail. How? Well, the automotive and banking industries certainly need supply chain to function – including conceptual ideation, designing, production and transportation. Hospitals and other healthcare organizations are no exception to that rule. Imagine what would happen if supply chain, resource management, materials management, purchasing or cooperative buying (hearkening back to the halcyon days) didn’t exist? How would healthcare operate “efficiently” during all those decades before Congress made managed care the law of the land in 1983 and shifted fiscal control of an entire industry that now represents about a quarter of the GDP to payers? The forerunners of today’s contemporary supply chain operations were there
equipment and services be in place for
Each patient reacts uniquely to whatever
to control as many costs and expenses as
clinicians and administrators to use to treat
diagnosis and prescription such that clini-
possible. Granted, back in the day, pur-
patients and preserve population health?
cians continually must pivot in everything
chasing served, by and large, as a dumping
Certainly, hospitals and other health-
ground for corporate, family and political
care facilities would not be empty husks
patronage appointments, but that was by
of real estate, devoid of the necessary
to devote to anything outside of their
no means all-consuming and comprehen-
analog and digital clutter we see today.
core mission – or at least they don’t want
sive. Enough threads of ingenuity and
That means someone would have to bring
to sacrifice that time with their patients.
professionalism were woven throughout
all of that material in somehow. Who
population pockets that enterprisingly
would that be? Administrators? Clerks?
vices they need simply must be there
savvy pioneers, leaders and executives
Clinicians? Volunteers? All of them?
ready to go.
emerged and pushed forward.
Without any education, mentoring,
they do. Why does this matter? Clinicians simply don’t have the time
The products, equipment and ser-
Without supply chain expertise, they
What many conveniently forget is that
training or even common sense, how
likely would not have the discipline nor the
as the forerunners of modern healthcare
would these individuals know what to
understanding on how to source, negotiate
supply chain excellence developed and
acquire for what price in acceptable or
and contract for what they needed to carry
grew in expertise, influence, knowledge
adequate quantity and during what time
out their mission so they likely would over-
and prestige, the industry around them
frames where?
pay, acquire too much, driving up costs and
expanded exponentially like waves in a
Clinicians are specialists in their re-
pond once the pebble hits the water. The
spective fields. Doctors, nurses, surgeons
more efficient supply chain became, the
and technologists endure considerable
and will be there to help not only clini-
broader and deeper the challenges they
education and training to focus on their
cians to fulfill their missions but also to
faced around them.
expenses to the point of fiscal crisis. Thankfully, supply chain is, has been
singular mission – providing care for
enable the institutions within which they
Without supply chain’s contributions,
organic beings that don’t respond like
work to remain open and operate as ef-
efforts and expertise, how would products,
inorganic products on an assembly line.
ficiently as possible.
34
May 2025 | The Journal of Healthcare Contracting
SHELF CONFIDENCE
Fun with acronyms On paper at least, the federal
And this is just the beginning.
by car buffs looking for details on dual
As recorded, reported and explored
overhead cam engines.
Department of Government Efficiency
in trade media outlets and professional
(DOGE) was conceived and designed
association conferences and media,
merce Services (DOCS) satisfies as the
to uncover and root out fiscal and
supply chain isn’t just acquiring stuff
acronym and points to a key customer
operational corruption, malfeasance,
for clinicians and administrators
base. The term “commerce” makes sense
mismanagement, negligence, politico-
anymore. Look at all the categorical
by mere definition – the exchange of
social engineering and waste or any
functions and responsibilities linked
goods and services between two or more
outcomes a “Department of Redundancy
to supply chain today.
entities. The term “commercial” merely
Perhaps the Department of Com-
Department” might develop. Media
The expanse can include asset manage-
represents the activities of commerce.
reports and public perceptions give
ment, equipment planning, environmental
Shared and/or support services may be
DOGE antics mixed reviews.
services, facilities management, hospitality,
too compartmentalized and marginalized for this department’s contributions to the
The term “commercial” merely represents the activities of commerce. Shared and/or support services may be too compartmentalized and marginalized for this department’s contributions to the top and bottom lines.
top and bottom lines. Overseen by a Chief Commerce Officer, DOCS can provide business consulting, facilitation and fulfillment to administrative and clinical operations. This spans expense management and revenue generation, helping the organization control costs through tradi-
Arguably, the theory and baseline
mailroom, print shop, project manage-
tional supply chain activities and assist in
intentions behind DOGE may have been
ment, real estate (including groundskeep-
conceiving, designing and planning for
admirable even though its output remains
ing and landscaping!) and value analysis
clinical service expansions by location,
controversial, but a dedicated team of
with tentacles extended to information
market segment and specialty.
“efficiency-minded” professionals has
systems/technology among others.
Rest assured, DOCS and its commerce
assisted, operated and worked within health-
To borrow phrasing from those old
team wouldn’t be telling clinicians how
care organizations for decades. With proper
Oldsmobile television commercials: This
to practice medicine; instead, they would
motivation, training and respect, supply
is not your father’s supply chain.
listen to what the clinicians want to achieve
chain can continue for decades to come. Depending on how you slice and dice the numbers, supply chain oversees the largest expense stream in a healthcare organiza-
This concept, this function, this
– the endgame, if you will – and then work
service deserves a boost, a level-up both
with them to reach their desired outcome
earned and deserved.
as efficiently and quality-driven as possible.
The acronym for the Department of
Patient care may be classified as a service,
tion, specifically if you include outsourced
Supply Efficiency (DOSE) may ruffle
but it also can represent an organic prod-
labor as a purchased service, removed
feathers in pharmacy even though “sup-
uct molded and shaped by educated and
from labor’s bucket of managing staff with
ply” refers to the act of supplying and not
informed collaborative decisions, intuition
benefits. For the larger urban organizations
the products themselves.
and relationships.
at least that maintain expansive reaches to
Similarly, the acronym for the Depart-
Imagine this forecasting the future of
suburbs, exurbs and rural areas, supply chain
ment of Healthcare Commerce (DOHC)
today’s healthcare supply chain … and
logically should edge out labor by a nose.
may cause confusion in online searches
then connect the dots.
R. Dana Barlow serves as a senior writer and columnist for The Journal of Healthcare Contracting. Barlow has nearly four decades of journalistic experience and has covered healthcare supply chain issues for more than 30 years. He can be reached at rickdanabarlow@wingfootmedia.biz.
36
May 2025 | The Journal of Healthcare Contracting
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