150 / ARTIFICIAL INTELLIGENCE
Flying high with AI Artificial Intelligence looks set for widespread use in many walks of life – the onboard industry included. What’s on the horizon?
I
n 2023 the dictionary publisher Collins named AI, the abbreviation of ‘artificial intelligence’, as its word of the year. Still widely misunderstood, the term instils people with emotions ranging from wonder to distrust. Meanwhile, AI is becoming increasingly integrated into the onboard experience. In Onboard Hospitality’s final edition of last year, Markus Gilges wrote about how AI was being leveraged in predictive cabin maintenance to identify faults and prevent delays and Aircraft on Ground situations. Sensors transmit realtime data which is analysed utilising AI. This allows everything from engine parts through lighting to galley equipment to be monitored so that timely repairs can be scheduled.
Consumption analytics Likewise, LSG Sky Chefs’ consumption
analytics tool, AICA, uses artificial intelligence to analyse photos of returned airline meal trays. “We take our AI model and tailor it to the airline's specifications, enabling precise identification of each meal and its consumption rate,” explains Robin Sippel, Head of Digital Agenda at LSG Group. “We provide support to our customers in interpreting the data, helping them identify successful services or products and areas for improvement or replacement.” “AICA enables airlines to discern which meals passengers prefer, allowing for adjustments in loading to ensure passengers receive desired meals, thus enhancing overall satisfaction,” continues Sippel. Loading only food and drink that passengers enjoy consuming on a particular route helps reduce waste and carrying unnecessary weight
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OBH98 - Tech - AI v7.indd 150
03/05/2024 11:06